Makati Shangri-La Manila Hotel

Makati Shangri-La Manila Hotel

Ayala Avenue Corner Makati Avenue, Makati, Manila, Philippines, 1200
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 Makati Shangri-La Manila Hotel
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    Lobby Makati Shangri-La Manila Hotel
    Lobby Makati Shangri-La Manila Hotel
    Interior view Makati Shangri-La Manila Hotel
    Deluxe - Bed Makati Shangri-La Manila Hotel
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    Exterior view Makati Shangri-La Manila Hotel

    Guest reviews

    8.9
    Excellent
    /10
    (1268 reviews)See what guests said
    9.6
    Exceptional

    "the service, facilities, and restaurant were excellent."

    Christopher

    -

    October 16, 2018

    9.1
    Exceptional cleanliness
    Recommended by 91% of guests

    Property highlights

    • 620 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Manila

    This property is in high demand!Booked 78 times this week | 9 travelers are looking at this property right now
    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Conway's Bar10 m
  • Makati Downtown90 m
  • Glorietta110 m
  • Ayala Museum140 m
  • Greenbelt 4190 m
  • Landmark Department Store - Makati220 m
  • The Landmark Department Store230 m
  • Bibliarch Bookstore240 m
  • Filipinas Heritage Library250 m
  • Power Books270 m
  • Value for money8.0
    Location rating9.3
    Nearest airportNinoy Aquino International Airport (MNL)
    Distance to airport5.0 km
    Select your room
    9.1
    Exceptional
    Room comfort & quality
    Horizon Club Deluxe Twin Room
    Horizon Club Deluxe Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Horizon Club Deluxe King Room
    Horizon Club Deluxe King Room
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Horizon Deluxe (Access to Horizon Club Lounge)
    Horizon Deluxe (Access to Horizon Club Lounge)
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Room - Staycation Special Promo
    Executive Room - Staycation Special Promo
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 super king bed
    Enter dates to see prices
    Deluxe - Min. 7 nights
    Deluxe - Min. 7 nights
    ...
    • Room size: 44 m²/474 ft²
    • City view
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Single
    Single
    ...
      Enter dates to see prices
      Have a question for Makati Shangri-La Manila Hotel?

      What people love about the property

      • 9.6
        Exceptional

        "Staffs were friendly and accommodating."

        Michelle

        |

        November 19, 2018

      • 8.8
        Excellent

        "Very good stay."

        Rowena

        |

        November 12, 2018

      • 10.0
        Exceptional

        "Exceptional services, amenities and facilities."

        TOLENTINO

        |

        January 4, 2019

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      More about Makati Shangri-La Manila Hotel

      More about Makati Shangri-La Manila Hotel

      10.0
      Exceptional

      "Location is superb."

      Leni

      |

      November 15, 2018

      An overview

      Show less

      What they offer

      9.2
      Exceptional

      "Excellent service."

      Andrew

      |

      January 3, 2019

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      Filipino cuisine
      Filipino cuisine
      Vatel Restaurant Manila
      3.1 km Filipino, French, Mediterranean
      iBread
      4.9 km Filipino
      Hizon's Cakes & Pastries
      5.5 km Filipino
      American cuisine
      American cuisine
      Bacolod Chicken Express
      2.2 km American, Asian, Filipino
      Shakers
      3.1 km American, Asian, Filipino
      KFC Harrison Plaza
      3.2 km American
      Asian cuisine
      Asian cuisine
      Spices
      110 m Asian, Indian, Thai
      Pagstop Lounge
      240 m Asian
      Nihonbashi Tei
      930 m Asian, Japanese, Sushi

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (1268)Booking.com Reviews (1454)
      8.9
      /
      10
      Cleanliness9.1
      Facilities8.7
      Location9.3
      Room comfort and quality9.1
      Service9.1
      Value for money8.0
      Provided by verified guests of Agoda
      All languages
      All guests (1268)
      All room types

      Show reviews that mention 

      Showing 760 verified guest comments
      12345
      10.0
      Exceptional
      Elmer from Philippines
      Family with young children
      Horizon Club Deluxe King Room
      Stayed 1 night in December 2018
      Exceptional”
      LUXURY at its best
      Reviewed March 05, 2019
      5.6
      Lee from Taiwan
      Couple
      Superior
      Stayed 1 night in February 2019
      Above average”
      The facility is all very old and need to delimotion. The armchair is broken and the toilet room is old. The arlam clock are broken and can not used. Slo sad to stay one night here. But the spa is great. I book in the morning at 10:30 before one night. Wen I arrive in SPA room in time. The answer is it is full. And then they arrange ;my schecule to 2:00pm. It is incredible to 5 start service like this.
      Reviewed February 27, 2019
      8.8
      Excellent
      Zita from United States
      Family with teens
      Superior
      Stayed 2 nights in January 2019
      Excellent”
      We have stayed at the Shangri-la many times through the years. It never disappoints. The staff is always friendly and helpful. The food is always good. I feel the rooms and bathroom need a little updating.
      Reviewed January 27, 2019
      9.6
      Exceptional
      anna from Philippines
      Couple
      Superior
      Stayed 1 night in November 2018
      best for staycation”
      best location. near the malls. lots of restaurants nearby. we tried sage restaurant and the food was great. staff of course were very polite and helpful. the breakfast was awesome. although the probiotic drink was expired. all in all. we had fun.
      Reviewed November 03, 2018
      8.8
      Excellent
      dante from United States
      Couple
      Superior
      Stayed 1 night in February 2019
      Excellent”
      too expensive
      Reviewed February 18, 2019
      9.2
      Exceptional
      Mariel from Philippines
      Group
      Superior
      Stayed 1 night in February 2019
      Exceptional”
      Our stay was very pleasant. We were happy that the room was already setup for 3 when we arrived, as requested. The housekeeping staff were very accommodating. I like that safety is a priority as you always asked us for permission if someone wanted to come up to our room. The breakfast buffet at Circles was very good!
      Reviewed February 04, 2019
      6.0
      Edison from Philippines
      Family with young children
      Deluxe
      Stayed 1 night in December 2018
      BE PREPARED TO CHECK IN LATE”
      This Hotel can't handle a full house. We checked-in during Christmas Day, we were there as early as 10:30am, but we got our rooms at 4pm. Others were given rooms much later than 4pm. Amenties and rooms were good but the staff service was really bad.
      Reviewed January 02, 2019
      9.6
      Exceptional
      Ayra from Philippines
      Family with young children
      Deluxe
      Stayed 1 night in December 2018
      No to credit card”
      I strongly suggest you pay cash too much hassle happened to me tru credit card. We stayed dec 24-25 i paid tru credit card i we checked in, i was told they will get 5k deposit for the room tru my credit card and i agreed. The next day we checked out and was shocked that my credit card was charged another 12k i ask the reception what happened and they told me that the first 12k they got yesterday was for deposit i got confused and they told me to wait for the money to be returned. Till now its not reimbursed. So cash would be better.
      Reviewed December 26, 2018
      8.0
      Excellent
      Gaylord from Philippines
      Family with young children
      Superior
      Stayed 2 nights in August 2018
      Gold but old”
      What makes this hotel great is the staff. They have the best people in the hotel industry. What’s not working for them really is the old carpet, furnitures, bathroom fixtures, etc. Pls be very careful when booking their rooms. Check the fine print for further taxes and charges. The base rate of rooms are cheap, but after the taxes and other charges included, it doesn’t come out as cheap anymore. And sometimes that doesn’t even come wih breakfast. So the final cost is just as expensive as the other hotels in the area, but they’re staff is still the best.
      Reviewed September 06, 2018
      9.6
      Exceptional
      ABDUL from Malaysia
      Family with young children
      Superior
      Stayed 1 night in August 2018
      Great Hotel”
      We had a great time in Makati Shangri-La. They allow us early check-in & extra an hour late check-out since our flight is at 5pm Special thanks to Ms Alexa who assist us for check-in and ensure we had a suitable room for our family of five. Location is great since it is a walking distance to shopping mall and easy to find food.
      Reviewed August 25, 2018
      Dear ABDUL, Thank you for taking the time to share your Makati Shangri-La, Manila experience with us. We are more than grateful for your kind appreciation towards our gestures of hospitality — and we agree, Alexa is truly an asset to have on our team! Your kind commendation certainly serve as a motivation for all of us to strive harder in achieving our goal of turning each moment memorable. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family
      Responded August 29, 2018
      Makati Shangri-La Manila Hotel
      9.6
      Exceptional
      Simeon from Philippines
      Family with young children
      Executive Room
      Stayed 1 night in December 2017
      100%”
      Excellent. We stayed here on New Year's Eve. We enjoyed their facilities specially the spa room. Their swimming pool is too cold though, so we didn't get to swim longer. Room service are A+++, you can even ask them to tidy up the room even in the wee hours. The bathroom is very spacious.
      Reviewed August 12, 2018
      Dear Simeon, Thank you for sharing your Makati Shangri-La, Manila experience with us. We are truly delighted to know that you had a wonderful experience with us and enjoyed the service provided by our team, as well as our facilities. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay. We have taken note of your comments regarding our pool, and will discuss this with the teams involved. Once again, thank you and we look forward to welcoming you back on your next visit.  All the best, Your Makati Shangri-La, Manila Family
      Responded August 29, 2018
      Makati Shangri-La Manila Hotel
      8.8
      Excellent
      anne from Philippines
      Family with young children
      Superior
      Stayed 1 night in June 2018
      Still a very satisfactory experience”
      The value of this hotel is still all about its location. Although the hotel could use more updating and the lobby chairs could use some replacements, it's still value for money. I wold still stay here if i have the chance.
      Reviewed July 19, 2018
      Thank you for sharing your Makati Shangri-La, Manila experience with us, Anne. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We look forward to welcoming you back soon. Take care! All the best, Your Makati Shangri-La, Manila Family
      Responded July 26, 2018
      Makati Shangri-La Manila Hotel
      9.6
      Exceptional
      Arthur from Philippines
      Couple
      Superior
      Stayed 1 night in March 2018
      Great Weekend”
      Expensive but great value! Super clean room, complete room amenities. They have a great pool and poolside bar. Super good breakfast buffet, too! And staff are super friendly and accommodating. Will come back once we have a budget again!
      Reviewed March 25, 2018
      Dear Arthur, Thank you for your excellent rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. Your kinds words is an affirmation and encouragement for us to continue in giving our best to you, our valued guest. We look forward to welcome you again at Makati Shangri-la, Manila. Sincerely, Your Makati Shangri-La, Manila Family
      Responded June 26, 2018
      Makati Shangri-La Manila Hotel
      6.0
      melissa from United Kingdom
      Solo traveler
      Deluxe
      Stayed 1 night in February 2019
      Poor facilities”
      I was very disappointed. The staff were lovely but the facilities were poor. The bathtub was old, tired looking and scratched up, and it it also would not retain the water so that you could actually bath.. this was not to the Shangri-La standard. The windows in the room were small. The women’s changing area for the gym/pool was not marked if it even existed (I only saw signs for the men’s changing area). Overall I was very disappointed especially as a regular Shangri-La attendee.
      Reviewed February 10, 2019
      10.0
      Exceptional
      Rosa from Albania
      Family with young children
      Horizon Club Deluxe King Room
      Stayed 1 night in December 2018
      Love the horizon lounge access”
      The lounge can get too crowded during holidays and had to move guest to other lounges because they cannot accommodate everyone
      Reviewed February 25, 2019
      9.2
      Exceptional
      Brian from Hong Kong
      Family with young children
      Superior
      Stayed 7 nights in October 2018
      Great location. Not a lot of traffic from airport to hotel via skyway ”
      Great hotel and location. Traveled with kids ages 1.5 and 4. I would have given more stars to facilities if they had a playroom for children. Travel time from airport to hotel via skyway was not too bad considering traffic problems in Manila. Would recommend this hotel to family and friends.
      Reviewed October 21, 2018
      9.6
      Exceptional
      Cynthia from United Kingdom
      Couple
      Superior
      Stayed 1 night in September 2018
      Excellent location”
      Staffs very accomodating and efficient.Centally located for shopping .The first night had been hectic due to the Star magic Ball but the plus side was i had a glimpse of the Stars of which i enjoyed on my first day back in the Philippines.
      Reviewed October 16, 2018
      9.6
      Exceptional
      Christopher from United States
      Solo traveler
      Deluxe
      Stayed 1 night in December 2017
      Exceptional”
      The rooms felt outdated compared to other premium hotels in the area that I stayed at. Definitely preferred the renovated Dusit Thani rooms in comparison. However, the service, facilities, and restaurant were excellent. Good location for those who want to stay around Makati/Greenbelt. If you want to explore BGC I suggest you stay in BGC as its a little far for my taste
      Reviewed October 16, 2018
      9.2
      Exceptional
      Ali from Saudi Arabia
      Solo traveler
      Stayed 3 nights in January 2019
      Exceptional”
      It’s a perfect place but very expensive.
      Reviewed January 19, 2019
      10.0
      Exceptional
      TOLENTINO from Philippines
      Group
      Superior
      Stayed 1 night in December 2018
      Exceptional”
      Exceptional services, amenities and facilities. Truly a relaxing place.
      Reviewed January 04, 2019
      12345
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      Makati Shangri-La Manila Hotel
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      • Exceptional location
      • Manila Bay
      • Ayala MRT Station is within 0.62 km