Makati Shangri-La Manila Hotel
Makati Shangri-La Manila Hotel
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Fitness center Makati Shangri-La Manila Hotel
Fitness center
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Lobby Makati Shangri-La Manila Hotel
Lobby
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Interior view Makati Shangri-La Manila Hotel
Interior view
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Interior view Makati Shangri-La Manila Hotel
Interior view
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Exceptional
Location
9.3
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Makati Shangri-La Manila Hotel

Exceptional location
Stay in the heart of Manila - See what's nearby
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Excellent
From 1077 reviewsSee what guests said
8.9
Recommended by 90% of guests
  • 620 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
9.1
Exceptional
Room comfort & quality
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Horizon Club Deluxe Twin Room
Horizon Club Deluxe Twin Room
...
  • 38 m²/409 ft²
  • Executive lounge access
  • 2 double beds
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Horizon Club Deluxe King Room
Horizon Club Deluxe King Room
...
  • 38 m²/409 ft²
  • Executive lounge access
  • 1 super king bed
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Deluxe Suite
Deluxe Suite
...
  • City view
  • 74 m²/797 ft²
  • 1 king bed
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Executive Room
Executive Room
...
  • City view
  • 56 m²/603 ft²
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Deluxe
Deluxe
...
  • City view
  • 44 m²/474 ft²
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Horizon Deluxe (Access to Horizon Club Lounge)
Horizon Deluxe (Access to Horizon Club Lounge)
...
  • City view
  • 44 m²/474 ft²
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Executive Room - Staycation Special Promo
Executive Room - Staycation Special Promo
...
  • City view
  • 56 m²/603 ft²
  • 1 super king bed
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Deluxe - Min. 7 nights
Deluxe - Min. 7 nights
...
  • City view
  • 44 m²/474 ft²
  • 2 double beds
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Superior
Superior
...
  • City view
  • 40 m²/431 ft²
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Basic Double
Basic Double
...
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    More about Makati Shangri-La Manila Hotel

    More about Makati Shangri-La Manila Hotel

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Filipino cuisine
    Filipino cuisine
    Vatel Restaurant Manila
    3.1 kmFilipino, French, Mediterranean
    iBread
    4.9 kmFilipino
    Hizon's Cakes & Pastries
    5.5 kmFilipino
    Asian cuisine
    Asian cuisine
    Spices
    110 mAsian, Indian, Thai
    Pagstop Lounge
    240 mAsian
    Nihonbashi Tei
    930 mAsian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Hap Chan Tea House
    3.6 kmChinese
    Joward's Hotpot and Seafoods Restaurant
    4.7 kmChinese, Seafood
    China Place
    4.8 kmChinese

    What they offer

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (1077)Booking.com Reviews (1110)
    8.9
    Excellent
    Read reviews from:
    Cleanliness9.1
    Facilities8.7
    Location9.3
    Room comfort and quality9.1
    Service9.1
    Value for money8.0
    Provided by verified guests of Agoda
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    Room type
    Deluxe
    Executive Room
    Horizon Deluxe (Access to Horizon Club Lounge)
    Superior
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    Showing 714 verified guest comments
    12345
    9.6
    Exceptional
    Joseph from United States
    Business traveler
    Superior
    Stayed 3 nights in July 2018
    Great”
    Great stay. Has everything. Staff very helpful.
    Reviewed July 22, 2018
    8.8
    Excellent
    anne from Philippines
    Family with young children
    Superior
    Stayed 1 night in June 2018
    Still a very satisfactory experience”
    The value of this hotel is still all about its location. Although the hotel could use more updating and the lobby chairs could use some replacements, it's still value for money. I wold still stay here if i have the chance.
    Reviewed July 19, 2018
    8.4
    Excellent
    david from Philippines
    Couple
    Stayed 1 night in July 2018
    Location”
    Good location. Rooms a bit tired. Service good. Stayed here many times.
    Reviewed July 17, 2018
    10.0
    Exceptional
    WILLIAM from United States
    Business traveler
    Stayed 3 nights in July 2018
    Exceptional”
    I really nice place to visit. Recommend all my friends visitthere
    Reviewed July 17, 2018
    4.8
    Robert from Philippines
    Couple
    Deluxe
    Stayed 2 nights in June 2018
    vry disapointing. hotel badly nid up grade. fud at buffet cold! chek in 2 slow.”
    im a reg guest at shangri la arnd asia. dis 1 vry disapointing. even d parking 4 guest not convenient. chek in vry slow. d rm badly nid renovate specialy d bathrm! brkfast buffet food cold!
    Reviewed July 07, 2018
    10.0
    Exceptional
    Angelo from United States
    Solo traveler
    Superior
    Stayed 2 nights in June 2018
    Excellent all around”
    Makati shangri-la exceeded my expectations from a hotel. The optional included breakfast and lounge I feel were worth the extra money. The breakfast buffet was delicious and worth the extra fee on top of our fairly decently priced room considering the type of hotel. All staff members were extremely helpful and friendly. They were courteous and would pause whatever they were doing in hallways to greet you with a friendly smile and hello. I felt very well taken care of and did not once feel in lack of services. Wifi at the hotel was readily available. The in house gym was more than ample with a large floor space, machines, dumbells, squat racks, more or less all you’d need to get a decent workout in. There’s also a nice pool and tennis court on the same floor. Though you are paying a premium price, it’s still significantly cheaper than I would have for such a hotel in another country. Its a steal at the price we paid. I’d love to return again, and in fact plan to.
    Reviewed July 03, 2018
    9.2
    Exceptional
    Sheila from Philippines
    Family with young children
    Superior
    Stayed 2 nights in March 2018
    highly recommended”
    rooms looked old needs to renovate. overall, superb service
    Reviewed June 22, 2018
    Dear Sheila, Thank you for taking your valuable time to post your review. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon on your next stay at Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    6.0
    Arriane from Philippines
    Couple
    Superior
    Stayed 2 nights in June 2018
    Above average”
    It was a pleasant stay. Just needs a bidet in every room.
    Reviewed June 20, 2018
    Thank you for taking your valuable time to post your review Arriane. We are glad to know that you had a delightful experience. We have noted your suggestion and we will forward it to the department concerned. We look forward to welcoming you again on your next visit at Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    9.6
    Exceptional
    ELIZABETH from Philippines
    Group
    Deluxe Suite
    Stayed 2 nights in June 2018
    Excellent”
    Just 1 will be to install bidet.
    Reviewed June 16, 2018
    Thank you for taking your valuable time to post your review Elizabeth. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. Your suggestion will be forwarded to the department concerned. We look forward to welcome you again on your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
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    Makati Shangri-La Manila Hotel
    10.0
    Exceptional
    Rei from Japan
    Family with teens
    Deluxe
    Stayed 2 nights in May 2018
    Very great stay!!”
    I love this hotel more than anything and it’s bear shopping mall as well, The staff, the rooms the location perfect! It’s just an old hotel so the architecture is pretty antique.
    Reviewed May 25, 2018
    Thank you for taking your valuable time to post your review Rei. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcome you again on your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    7.2
    Very good
    Raymund from Philippines
    Family with young children
    Superior
    Stayed 2 nights in May 2018
    Very good”
    The place were nice. Close to the Mall.. We stayed for 2 days.. Just a note: Please make sure your blanket, bed sheet or your room is properly cleaned/set-up. We requested to replace the linen/blanket on our 2nd day.. but we found out that the blanket and bedsheet were not replaced.. They just fold and fixed it to look like it was being replaced. The 2nd time I called the housekeeping dept, was the only time they really replaced the bedsheet/linen with a new one. Since it was also our anniversary, they told us that they will set up our room. But I was disappointed that when we come back, they just fold the blanket and thats it.. no surprise set up for our Anniversary. To be fair, they give us a wine and Anniversary cake for our celebration and we are thankful for that.
    Reviewed May 21, 2018
    Dear Raymund, I appreciate your feedback and sharing your experience at Makati Shangri-La. I sincerely apologize for all the shortcomings of our service staff. I have discussed these issues internally so we can further improve our service standards to you, our valued guest. I hope there will be other opportunities to visit us in the future and allow us to regain your trust. Sincerely, Your Makati Shangri-La, Manila family
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    Makati Shangri-La Manila Hotel
    9.6
    Exceptional
    LAT from Philippines
    Family with teens
    Deluxe
    Stayed 1 night in April 2018
    Very good”
    The bathroom could use a little upgrade.
    Reviewed May 03, 2018
    Dear LAT, Thank you for the excellent rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    10.0
    Exceptional
    alfredo from Australia
    Family with young children
    Horizon Deluxe (Access to Horizon Club Lounge)
    Stayed 2 nights in April 2018
    Exceptional”
    Great location, staff, cleanliness and amenities . Would stay again.
    Reviewed April 29, 2018
    Dear Alfredo, Thank you for the excellent rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    8.8
    Excellent
    Lea from Philippines
    Family with young children
    Superior
    Stayed 1 night in January 2018
    First time at Shangri-La Makati and super satisfied”
    Love the gym, sauna and jacuzzi. Food can be improved but overall I'm satisfied.
    Reviewed April 23, 2018
    Thank you for taking your valuable time to post your review, Lea. We are glad to know that you had a delightful experience at the Health Club. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    8.8
    Excellent
    Gay from Kuwait
    Business traveler
    Superior
    Stayed 5 nights in April 2018
    Business with lots of shopping ! ”
    It’s a very convenient place to stay especially when you have limited time
    Reviewed April 22, 2018
    Thank you for taking your valuable time to post your review Gay. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    8.0
    Excellent
    janelle from Philippines
    Business traveler
    Superior
    Stayed 2 nights in April 2018
    Makati Shang stay”
    accommodating staff; spacious room
    Reviewed April 20, 2018
    Thank you for taking your valuable time to post your review Janelle. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    9.2
    Exceptional
    WAYNE from Australia
    Couple
    Superior
    Stayed 3 nights in April 2018
    Wow Factor”
    When you enter the hotel you just say.....wow! Excellent facilities
    Reviewed April 18, 2018
    Thank you for your excellent review Wayne. It is heartwarming to know that you had a delightful experience during your stay with us. Your kinds words is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. It is a pleasure to have you and we look forward to welcome you again at Makati Shangri-la, Manila. Your Makati Shangri-La, Manila Family
    Show more
    Makati Shangri-La Manila Hotel
    4.8
    Maria from United States
    Solo traveler
    Superior
    Stayed 2 nights in April 2018
    Phones in Room 719 Smelled Unsanitary, Entrie Room Smelled Moldy, Lap area of Pool Dysfunctional”
    Checked in late PM, Room 719; it smelled moldy. Picked up phone on night stand to call it in, and mouthpiece smelled disgusting, like ancient accumulated saliva. Unsanitary. Ditto re the phone at desk and in bathroom. Once my key card wouldn't let elevator register 7th floor, only the 9th. With the generally slow elevators, it took me 15 mins to get from the 4th floor to the 7th that day. The sauna, hot tub, and steam bath room area had an empty H20 dispenser with a sign that said "Stay hydrated" for safety. The lap area of the pool in the evening was dysfunctional due to the divider bouys breaking. Even after housekeeping wiped down the bathroom phone, the mouthpiece still stunk! It took over 15 minutes at breakfast in Circles to bring me a cheese omelet from the ala carte menu. I'm pretty sure that had I paid for the upgrade that was offered to me to move to the 20th plus floor, the room would've been 5 star, though it wouldn't have changed the other 0 star features.
    Reviewed April 11, 2018
    "Dear Maria, Thank you for sharing your experience during your stay at Makati Shangri-La, Manila. We are glad you shared your comments so we can further improve our facilities and services to our valued guests like you. I hope there will be other opportunities to visit us in the future and allow us to regain your confidence in Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Show more
    Makati Shangri-La Manila Hotel
    9.2
    Exceptional
    RICHARD from Canada
    Family with teens
    Executive Room
    Stayed 2 nights in March 2018
    great staff”
    I did get food poisoning there but it is still under review and the in house doctor and nurse were great and the hotel staff was great just to bad as we had a long flight that day and thanks to the doctor all went well on the flight
    Reviewed April 11, 2018
    Dear Richard, Thank you for sharing your experience during your family staycation at Makati Shangri-La, Manila. I’m glad that you enjoyed our hotel facilities, and room staff that assisted you during your stay. I sincerely apologize that you felt ill during your stay. We hope there will be other opportunities to visit us in the future and allow us to regain your confidence in Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Show more
    Makati Shangri-La Manila Hotel
    8.8
    Excellent
    david from Philippines
    Family with young children
    Executive Room
    Stayed 1 night in March 2018
    Good hotel”
    Good location. Next to shoping mall. Good service.
    Reviewed April 03, 2018
    Thank you for your excellent review of your stay David. We look forward to welcoming you back soon. Have a wonderful week ahead. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    12345
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