Makati Shangri-La Manila Hotel
Makati Shangri-La Manila Hotel
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8.0
Very good

"Accommodating staff; spacious room"

janelle K.

|

April 20, 2018

Fitness center Makati Shangri-La Manila Hotel
Fitness center
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Lobby Makati Shangri-La Manila Hotel
Lobby
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Lobby Makati Shangri-La Manila Hotel
Lobby
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Interior view Makati Shangri-La Manila Hotel
Interior view
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See map Makati Shangri-La Manila Hotel
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Exceptional
Location
9.4
See all 6 photos Makati Shangri-La Manila Hotel
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What guests are saying:
Superb service, ambiance, pool, staff and FOOD.
whela from Philippines
Couple
Love the gym, sauna and jacuzzi.
Lea from Philippines
Family with young children
.... as i have just said it was a very short stay but very good all the same.. i have stayed here a couple of times now and as always a good high standard as you would expect from this hotel group...thanks everyone..
grant from New Zealand
Solo traveler
The ShangriLa Makati really needs no recommendation. It is excellent in every way. Located in the heart of Makati Manila, within less than 5 minutes walk of shopping, banking, business. Truly 1st class
Burton from United States
Business traveler
this is my favorite hotel in manila, near the shopping mall, the staff are helpful and the room service food are excellent. room is spacious and i feel like home in this hotel. must try the spa, it's so nice, worth every penny.
Glenda from Indonesia
Solo traveler
It has wonderful location because it's within the business center, near the big shopping mall and great restaurants. Hotel is above average standard and secure. it's good for business trips and meetings and they have great venues for private meetings or conferences.
Patrick from Philippines
Business traveler
A tower of efficiency and courtesySimply perfect I have never found a breakfast offer so wide , from all type of asian traditions till French balery passing for japanese fish On top at just few steps from green belt
TAK from Hong Kong
Business traveler
Difficult to fault this hotel especially relatively to the other 5 star hotels in the area. Unlike its competitors, the Shangri-La was not in dire need of refurbishment. Service and quality was impeccable.
Kazumitsu from Japan
Business traveler

Makati Shangri-La Manila Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 1221 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.1
Recommended by 92% of guests
Value for money8.0
Location rating9.4
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport4.5 km
  • 620 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Manila

Select your room
9.1
Exceptional
Room comfort & quality
This property is in high demand!Last booked 7 hours ago | 14 travelers are looking at this property right now
Horizon Club Deluxe Twin Room
Horizon Club Deluxe Twin Room
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 2 double beds
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Horizon Club Deluxe King Room
Horizon Club Deluxe King Room
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 super king bed
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Deluxe
Deluxe
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed or 2 single beds
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Deluxe Suite
Deluxe Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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Executive Room
Executive Room
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed or 2 single beds
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Horizon Deluxe (Access to Horizon Club Lounge)
Horizon Deluxe (Access to Horizon Club Lounge)
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Room - Staycation Special Promo
Executive Room - Staycation Special Promo
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 super king bed
Enter dates to see prices
Deluxe - Min. 7 nights
Deluxe - Min. 7 nights
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 double beds
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Superior
Superior
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed or 2 single beds
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Single
Single
...
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    Have a question for Makati Shangri-La Manila Hotel?

    What people love about the property

    • 8.4
      Excellent

      "Stay was comfortable and nice."

      Nina

      |

      February 18, 2016

    • 9.2
      Exceptional

      "I loved my stay here."

      MARCOS

      |

      December 21, 2016

    • 8.8
      Excellent

      "Good location."

      david

      |

      April 3, 2018

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    More about Makati Shangri-La Manila Hotel

    More about Makati Shangri-La Manila Hotel

    10.0
    Exceptional

    "The staff were very courteous, hospitable, helpful."

    Myrna

    |

    April 16, 2016

    An overview

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Filipino cuisine
    Filipino cuisine
    Vatel Restaurant Manila
    3.1 km Filipino, French, Mediterranean
    iBread
    4.9 km Filipino
    Hizon's Cakes & Pastries
    5.5 km Filipino
    American cuisine
    American cuisine
    Bacolod Chicken Express
    2.2 km American, Asian, Filipino
    Shakers
    3.1 km American, Asian, Filipino
    KFC Harrison Plaza
    3.2 km American
    Asian cuisine
    Asian cuisine
    Spices
    110 m Asian, Indian, Thai
    Pagstop Lounge
    240 m Asian
    Nihonbashi Tei
    930 m Asian, Japanese, Sushi

    What they offer

    8.4
    Excellent

    "Will stay here over and over again."

    MARIA T.

    |

    January 15, 2018

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Real reviews from real guests

    Agoda Reviews (1221)Booking.com Reviews (1290)
    8.9
    /
    10
    Cleanliness9.1
    Facilities8.7
    Location9.4
    Room comfort and quality9.1
    Service9.1
    Value for money8.0
    Provided by verified guests of Agoda
    All languages
    All guests (1221)
    All room types

    Show reviews that mention 

    Showing 749 verified guest comments
    12345
    9.6
    Exceptional
    anna from Philippines
    Couple
    Superior
    Stayed 1 night in November 2018
    best for staycation”
    best location. near the malls. lots of restaurants nearby. we tried sage restaurant and the food was great. staff of course were very polite and helpful. the breakfast was awesome. although the probiotic drink was expired. all in all. we had fun.
    Reviewed November 03, 2018
    6.0
    Edison from Philippines
    Family with young children
    Stayed 1 night in December 2018
    BE PREPARED TO CHECK IN LATE”
    This Hotel can't handle a full house. We checked-in during Christmas Day, we were there as early as 10:30am, but we got our rooms at 4pm. Others were given rooms much later than 4pm. Amenties and rooms were good but the staff service was really bad.
    Reviewed January 02, 2019
    9.6
    Exceptional
    Ayra from Philippines
    Family with young children
    Deluxe
    Stayed 1 night in December 2018
    No to credit card”
    I strongly suggest you pay cash too much hassle happened to me tru credit card. We stayed dec 24-25 i paid tru credit card i we checked in, i was told they will get 5k deposit for the room tru my credit card and i agreed. The next day we checked out and was shocked that my credit card was charged another 12k i ask the reception what happened and they told me that the first 12k they got yesterday was for deposit i got confused and they told me to wait for the money to be returned. Till now its not reimbursed. So cash would be better.
    Reviewed December 26, 2018
    9.2
    Exceptional
    Ali from Saudi Arabia
    Solo traveler
    Stayed 3 nights in January 2019
    Exceptional”
    It’s a perfect place but very expensive.
    Reviewed January 19, 2019
    9.6
    Exceptional
    ABDUL from Malaysia
    Family with young children
    Superior
    Stayed 1 night in August 2018
    Great Hotel”
    We had a great time in Makati Shangri-La. They allow us early check-in & extra an hour late check-out since our flight is at 5pm Special thanks to Ms Alexa who assist us for check-in and ensure we had a suitable room for our family of five. Location is great since it is a walking distance to shopping mall and easy to find food.
    Reviewed August 25, 2018
    Dear ABDUL, Thank you for taking the time to share your Makati Shangri-La, Manila experience with us. We are more than grateful for your kind appreciation towards our gestures of hospitality — and we agree, Alexa is truly an asset to have on our team! Your kind commendation certainly serve as a motivation for all of us to strive harder in achieving our goal of turning each moment memorable. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family
    Responded August 29, 2018
    Makati Shangri-La Manila Hotel
    9.6
    Exceptional
    Simeon from Philippines
    Family with young children
    Executive Room
    Stayed 1 night in December 2017
    100%”
    Excellent. We stayed here on New Year's Eve. We enjoyed their facilities specially the spa room. Their swimming pool is too cold though, so we didn't get to swim longer. Room service are A+++, you can even ask them to tidy up the room even in the wee hours. The bathroom is very spacious.
    Reviewed August 12, 2018
    Dear Simeon, Thank you for sharing your Makati Shangri-La, Manila experience with us. We are truly delighted to know that you had a wonderful experience with us and enjoyed the service provided by our team, as well as our facilities. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay. We have taken note of your comments regarding our pool, and will discuss this with the teams involved. Once again, thank you and we look forward to welcoming you back on your next visit.  All the best, Your Makati Shangri-La, Manila Family
    Responded August 29, 2018
    Makati Shangri-La Manila Hotel
    10.0
    Exceptional
    TOLENTINO from Philippines
    Group
    Superior
    Stayed 1 night in December 2018
    Exceptional”
    Exceptional services, amenities and facilities. Truly a relaxing place.
    Reviewed January 04, 2019
    9.2
    Exceptional
    Andrew from Saudi Arabia
    Couple
    Deluxe
    Stayed 2 nights in December 2018
    Excellent !! My wife and i celebrated our wedding anniversary. ”
    Excellent service. Great steak restaurant. Very good bar and entertainment band. A great stay. We are Shangri - la members and will continue to prefer this hotel.
    Reviewed January 03, 2019
    8.8
    Excellent
    anne from Philippines
    Family with young children
    Superior
    Stayed 1 night in June 2018
    Still a very satisfactory experience”
    The value of this hotel is still all about its location. Although the hotel could use more updating and the lobby chairs could use some replacements, it's still value for money. I wold still stay here if i have the chance.
    Reviewed July 19, 2018
    Thank you for sharing your Makati Shangri-La, Manila experience with us, Anne. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We look forward to welcoming you back soon. Take care! All the best, Your Makati Shangri-La, Manila Family
    Responded July 26, 2018
    Makati Shangri-La Manila Hotel
    10.0
    Exceptional
    MANOLO from United States
    Couple
    Stayed 4 nights in February 2018
    Fantastic!”
    Love this hotel. I absolutely will recommend this hotel. The bed is comfortable. The room is very clean. Service is what I expect from Shangri-la which is excellent. I wish there is a bidet. Will definitely go back.
    Reviewed March 04, 2018
    Dear Manolo, Thank you for your excellent rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. Your kinds words is an affirmation and encouragement for us to continue in giving our best to you, our valued guest. We look forward to welcome you again at Makati Shangri-la, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    8.8
    Excellent
    Garrison from United States
    Business traveler
    Deluxe
    Stayed 1 night in December 2017
    Makati Shang”
    The Shangri-La is always pleasant, clean and well-run. I am not a great fan of the Makati Shang as there is never any place to sit in the lobby while you wait for friends, a car pick-up or just want to rest for a moment. The lobby is a big zero for convenience.... its a bit over-priced for what your are getting and getting into the hotel by car is a nightmare due to the torturous security procedures. But at least with the Shang - you know what your are getting... personally I only stay here when I can't find an alternative
    Reviewed February 28, 2018
    Dear Garrison, Thank you for sharing your experience during your stay at Makati Shangri-La, Manila. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcome you again at Makati Shangri-la, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    8.0
    Excellent
    Mari from Australia
    Couple
    Deluxe
    Stayed 1 night in February 2018
    Comfortable and pleasant stay”
    Glad to have stayed at this hotel which is on a great location in Makati with pleasant service staff as well as those at the reception. Buffet breakfast was superb and room was comfortable and good size for us.
    Reviewed February 16, 2018
    Dear Mari, Thank you for sharing your experience during your stay with us. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
    6.0
    Magi from Philippines
    Family with young children
    Superior
    Stayed 1 night in December 2018
    Above average”
    They have to lock us out before check out time which 12. Can u imagine it was only 10:30AM and i need to go down and wait for 30 minutes before they update my keycard.
    Reviewed December 26, 2018
    9.2
    Exceptional
    Brian from Hong Kong
    Family with young children
    Superior
    Stayed 7 nights in October 2018
    Great location. Not a lot of traffic from airport to hotel via skyway ”
    Great hotel and location. Traveled with kids ages 1.5 and 4. I would have given more stars to facilities if they had a playroom for children. Travel time from airport to hotel via skyway was not too bad considering traffic problems in Manila. Would recommend this hotel to family and friends.
    Reviewed October 21, 2018
    9.6
    Exceptional
    Cynthia from United Kingdom
    Couple
    Superior
    Stayed 1 night in September 2018
    Excellent location”
    Staffs very accomodating and efficient.Centally located for shopping .The first night had been hectic due to the Star magic Ball but the plus side was i had a glimpse of the Stars of which i enjoyed on my first day back in the Philippines.
    Reviewed October 16, 2018
    9.6
    Exceptional
    Christopher from United States
    Solo traveler
    Deluxe
    Stayed 1 night in December 2017
    Exceptional”
    The rooms felt outdated compared to other premium hotels in the area that I stayed at. Definitely preferred the renovated Dusit Thani rooms in comparison. However, the service, facilities, and restaurant were excellent. Good location for those who want to stay around Makati/Greenbelt. If you want to explore BGC I suggest you stay in BGC as its a little far for my taste
    Reviewed October 16, 2018
    8.0
    Excellent
    Gaylord from Philippines
    Family with young children
    Superior
    Stayed 2 nights in August 2018
    Gold but old”
    What makes this hotel great is the staff. They have the best people in the hotel industry. What’s not working for them really is the old carpet, furnitures, bathroom fixtures, etc. Pls be very careful when booking their rooms. Check the fine print for further taxes and charges. The base rate of rooms are cheap, but after the taxes and other charges included, it doesn’t come out as cheap anymore. And sometimes that doesn’t even come wih breakfast. So the final cost is just as expensive as the other hotels in the area, but they’re staff is still the best.
    Reviewed September 06, 2018
    9.2
    Exceptional
    Abraham from Philippines
    Couple
    Superior
    Stayed 1 night in September 2018
    Very good hotel”
    Hotel staff are friendly and helpful, facilities are good, good food, we have a very good stay.
    Reviewed November 24, 2018
    10.0
    Exceptional
    Leni from Indonesia
    Solo traveler
    Superior
    Stayed 2 nights in November 2018
    Great stay”
    Location is superb. Malls, restaurants, business district are in walking distance. If you have glorietta malls view, at night is so pretty. Service is excellent, as always. Recommended
    Reviewed November 15, 2018
    8.8
    Excellent
    Rowena from Philippines
    Family with teens
    Deluxe
    Stayed 1 night in March 2018
    Birthday at the Shang ”
    Very good stay. Memorable stay and excellent buffet.
    Reviewed November 12, 2018
    12345
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    Makati Shangri-La Manila Hotel
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    • Exceptional location
    • Manila Bay
    • Ayala MRT Station is within 0.62 km