2015
Excellent 8.9
Based on 550 reviews

Recent customer comments

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Excellent



based on 550 reviews
  • Cleanliness 9.2
  • Facilities 8.5
  • Location 9.3
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 7.9
  • Food and dining 8.7
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Foo from Malaysia
Business travelers
Deluxe
Stayed 1 night in January 2016
ideal for business trip
The hotel is located in the heart of Manila Metro and at the same time not far from Manila airport. Excellent customer service is the real proof of Shangri-La network hotels values. In Makati Shangri-La you will additionally experience the beauty of Filipino people who are happy, smiling and genuinely take care of you. Selection of breakfast buffet is enormous. Minimum 2 week stay would be required to taste everything. Rooms are quiet and well air-conditioned which for Filipino climate is extremely important.
Reviewed March 24, 2016

Foo from Malaysia
Business travelers
Deluxe
Stayed 2 nights in January 2016
ideal for business trip
The hotel is located in the heart of Manila Metro and at the same time not far from Manila airport. Excellent customer service is the real proof of Shangri-La network hotels values. In Makati Shangri-La you will additionally experience the beauty of Filipino people who are happy, smiling and genuinely take care of you. Selection of breakfast buffet is enormous. Minimum 2 week stay would be required to taste everything. Rooms are quiet and well air-conditioned which for Filipino climate is extremely important.
Reviewed March 24, 2016

EDITHA from Philippines
Business travelers
Deluxe
Stayed 1 night in February 2016
Good location nice lobby and room , no newspaper
Nice hotel and good location near shopping malls
Nice room , small swimming pool , food is okay , no newspaper per room , info staff is okay , location is good near restaurants and shopping areas
Reviewed February 22, 2016

Nina from Philippines
Groups
Executive Room
Stayed 1 night in January 2016
Great hotel
Thank you for my birthday surprise! Customer service at its best. Stay was comfortable and nice. Best way to spend my birthday weekend. Breakfast was amazing!
Reviewed February 18, 2016

VIJAY from Fiji
Couples
Deluxe
Stayed 3 nights in December 2015
Memorable Stay :)
We loved our stay at Makati Shangri La for 3 nights. The most loved thing was their food!! Buffet breakfast was amazing. Also we loved their Japanese cuisine. The rooms needs upgrading though but would not hesitate to recommend Makati shangri la to anyone :)
Reviewed February 04, 2016

MA from Philippines
Couples
Horizon Deluxe (Access to Horizon Club Lounge)
Stayed 1 night in January 2016
Best hotel in Makati
Comfort , location, security
It was a superb stay!!
Reviewed January 28, 2016

Christopher from United States
Couples
Deluxe
Stayed 1 night in January 2016
Regular stay
Location, Amenities, Security
Reviewed January 20, 2016

PANGGAWI from Indonesia
Business travelers
Deluxe
Stayed 5 nights in December 2015
good hotel
Good hotel, nice staff, good dining, good location
great stay
Reviewed January 13, 2016

David from Australia
Couples
Deluxe
Stayed 13 nights in December 2015
Another wonderful New Year holiday in Makati
Staff, lobby entertainment and ambience
Great place for a relaxing break. This is our third trip over New Year, the event for New Years Eve is not to be missed. Our home away from home
Reviewed January 10, 2016

nikki from Philippines
Couples
Deluxe
Stayed 1 night in November 2015
Perfect but
Food, location
Could've been perfect but...... Originally booked for 1 night, ended up booking another night so 2 separate reservations. They didnt clean the room coz they thought checkout will be just next day.
Reviewed January 10, 2016


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