Malmaison Cheltenham

Bayshill Road, Cheltenham City Center, Cheltenham, United Kingdom, GL50
Malmaison Cheltenham
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 Malmaison Cheltenham
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8.3
Excellent
/10
(1022 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location
Parking
Available
  • Pittville Park2.34 km
  • Highlights and ratings

    4-star Hotel
    Free Wi-Fi
    "Oh sorry I should also say, the Staff were unfailingly excellent - attentive, courteous and friendly."
    Peter - August 27, 2016
    Exceptional cleanliness
    9.1 rating for cleanliness
    Excellent service
    8.7 rating for service
    Excellent facilities on premise
    8.2 facilities on premise
    Excellent comfort
    8.0 room quality and comfort
    • Free Wi-Fi in all rooms!

    • Sauna

    • Daily housekeeping

    • Room service [24-hour]

    • Bar

    Property ranking|Compared to 362 Cheltenham properties
    See all rankings
    Location score
    9.1/10
    Cleanliness score
    9.1/10
    Room comfort score
    8.0/10
    Service score
    8.7/10
    Better than
    98
    %
    of Cheltenham properties
    Better than
    98
    %
    of Cheltenham properties
    Better than
    98
    %
    of Cheltenham properties
    Better than
    97
    %
    of Cheltenham properties
    Value for money7.8
    Distance to city center0.5 Km
    Location rating9.1

    Rooms available at Malmaison Cheltenham

    8.0
    Very good
    Room comfort & quality
    Superior Double
    Superior Double
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Executive King
    Executive King
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Standard Double
    Standard Double
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Double
    Double
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Shower
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Shower
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
      Enter dates to see prices
      Executive Twin Room
      Executive Twin Room
      ...
        Enter dates to see prices

        What people love about Malmaison Cheltenham

        • 8.8
          Excellent
          Staff 

          "Staff were very helpful and facilities were good."

          Roderick

          |

          January 2, 2019

        • 5.6
          Review score
          Staff 

          "As a positive the staff were very professional."

          Mike

          |

          August 7, 2017

        • 8.8
          Excellent
          Breakfast

          "Breakfast was particularly good!"

          Roderick

          |

          January 2, 2019

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        More about Malmaison Cheltenham

        More about Malmaison Cheltenham

        10.0
        Exceptional

        "The welcome and the standard of the hotel was excellent."

        Simon

        |

        April 13, 2018

        An overview

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        Most talked about facilities

        Breakfast
        2 mentions
        Housekeeping
        2 mentions

        What they offer

        10.0
        Exceptional

        "The room was very comfortable and good value for money."

        Simon

        |

        April 13, 2018

        View all reviews
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        Food and dining

        Breakfast options

        Continental
        Vegetarian

        Restaurants on site

        Chez Mal Brasserie
        Cuisine:British
        Menu:Buffet

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        What guests think of this property

        Overall rating
        8.3
        Excellent
        From 1022 reviews
        Provided by verified guests of
        Agoda Reviews (26)Booking.com Reviews (996)
        Rating via Agoda8.6
        /
        10
        Cleanliness9.1
        Facilities8.2
        Location9.1
        Room comfort and quality8.0
        Service8.7
        Value for money7.8
        High score for Cheltenham

        Most recent reviews for Malmaison Cheltenham

        Couple
        Stayed 2 nights in June 2019
        Superior Double
        Exceptional10.0
        Gorgeous hotel in perfect location The hotel is centrally located and close to the beautiful historic centre. Lots of interesting bars and restaurants close by and shops to enjoy. The parks are spacious and worth wandering through on the way back from town. The hotel was wonderful: we had a new room (5) on the ground floor: quiet, huge bed and bath as well as shower. The breakfast was worth every penny and as it was fabulous weather we ate on the terrace, under the gig tree. I recommend the Eggs Benedict! Evening drinks in the conservatory are highly recommended too.
        Anniefrom United KingdomReviewed July 02, 2019
        Couple
        Stayed 1 night in December 2018
        Standard Double
        Excellent8.8
        Great hotel within walking distance of town centreA comfortable, well presented hotel in a great location for accessing Cheltenham town centre. Staff were very helpful and facilities were good. Room was well equipped and in very good state of decoration. Breakfast was particularly good!
        Roderickfrom United KingdomReviewed January 02, 2019
        Couple
        Stayed 1 night in November 2018
        Double
        Good6.4
        Room tidy and clean but very smallThe room is clean but very small for two people and two luggage. Only got one set of towel in the room instead of two. Car park available at hotel.
        Meifrom ChinaReviewed November 21, 2018
        Group
        Stayed 1 night in June 2018
        Executive Twin
        Exceptional9.2
        ExceptionalSuch helpful and efficient reception staff, well appointed rooms, cool hotel, great location. Would definitely stay again.
        Elizabethfrom United KingdomReviewed July 02, 2018
        Business traveler
        Stayed 1 night in April 2018
        Double
        Exceptional10.0
        Stylish hotel in a great locationThe welcome and the standard of the hotel was excellent. The room was very comfortable and good value for money. Parking under the hotel was adequate for my needs. Breakfast was great and I would definitely consider staying at the Malmaison when I return to Cheltenham in the future.
        Simonfrom United KingdomReviewed April 13, 2018

        Reviews of Malmaison Cheltenham from real guests

        Overall rating
        8.3
        Excellent
        From 1022 reviews
        Provided by verified guests of
        Agoda Reviews (26)Booking.com Reviews (996)
        Rating via Agoda8.6
        /
        10
        Excellent
        Cleanliness9.1
        Facilities8.2
        Location9.1
        Room comfort and quality8.0
        Service8.7
        Value for money7.8
        High score for Cheltenham
        Rating
        9+ Exceptional (7)
        8-9 Excellent (2)
        7-8 Very Good (2)
        6-7 Good (1)
        <6 Below Expectation (2)
        Time of the year
        Mar - May (3)
        Jun - Aug (7)
        Sep - Nov (2)
        Dec - Feb (2)
        All guests (26)
        All room types
        All languages
        Showing 14 verified guest comments
        10.0
        Exceptional
        Annie from United Kingdom
        Couple
        Superior Double
        Stayed 2 nights in June 2019

        Gorgeous hotel in perfect location ”

        The hotel is centrally located and close to the beautiful historic centre. Lots of interesting bars and restaurants close by and shops to enjoy. The parks are spacious and worth wandering through on the way back from town. The hotel was wonderful: we had a new room (5) on the ground floor: quiet, huge bed and bath as well as shower. The breakfast was worth every penny and as it was fabulous weather we ate on the terrace, under the gig tree. I recommend the Eggs Benedict! Evening drinks in the conservatory are highly recommended too.

        Reviewed July 02, 2019
        8.8
        Excellent
        Roderick from United Kingdom
        Couple
        Standard Double
        Stayed 1 night in December 2018

        Great hotel within walking distance of town centre”

        A comfortable, well presented hotel in a great location for accessing Cheltenham town centre. Staff were very helpful and facilities were good. Room was well equipped and in very good state of decoration. Breakfast was particularly good!

        Reviewed January 02, 2019
        6.4
        Good
        Mei from China
        Couple
        Double
        Stayed 1 night in November 2018

        Room tidy and clean but very small”

        The room is clean but very small for two people and two luggage. Only got one set of towel in the room instead of two. Car park available at hotel.

        Reviewed November 21, 2018
        9.2
        Exceptional
        Elizabeth from United Kingdom
        Group
        Executive Twin
        Stayed 1 night in June 2018

        Exceptional”

        Such helpful and efficient reception staff, well appointed rooms, cool hotel, great location. Would definitely stay again.

        Reviewed July 02, 2018
        10.0
        Exceptional
        Simon from United Kingdom
        Business traveler
        Double
        Stayed 1 night in April 2018

        Stylish hotel in a great location”

        The welcome and the standard of the hotel was excellent. The room was very comfortable and good value for money. Parking under the hotel was adequate for my needs. Breakfast was great and I would definitely consider staying at the Malmaison when I return to Cheltenham in the future.

        Reviewed April 13, 2018
        5.6
        Mike from United Kingdom
        Couple
        Superior Double
        Stayed 1 night in August 2017

        Dated with small rooms”

        Probably the most dated Malmaison we've stayed at. Room was a tiny shoebox and like a sauna. Lifts weren't operational. As a positive the staff were very professional.

        Reviewed August 07, 2017
        10.0
        Exceptional
        Paul from United Kingdom
        Family with young children
        Standard Double
        Stayed 1 night in July 2017

        Bath in bedroom”

        A very pleasant stay. Very comfortable rooms with the amazing feature of a bath in the bedroom, it does have a curtain around it for privacy and there is a separate bathroom with shower and toilet. The Montpelier area with restaurants and shops is a short walk away.

        Reviewed July 09, 2017
        5.2
        JULIE from United Kingdom
        Couple
        Executive King
        Stayed 1 night in April 2017

        Above average”

        Rooms are too dark. The lighting was so bad you couldn't see to get ready

        Reviewed April 03, 2017
        7.6
        Very good
        Grace from Hong Kong
        Family with teens
        Superior Double
        Stayed 3 nights in January 2017

        Good”

        N/a

        Reviewed January 22, 2017
        9.2
        Exceptional
        Peter from United Kingdom
        Couple
        Executive King
        Stayed 1 night in August 2016

        Stayed with 2 Dogs”

        They stay was wonderful once again but the English Breakfast cost extra and was not plentiful despite the high cost. I expected to pay more (unfortunately and wrongly common in this day & age ) but it was not worth what you got. The ingredients and the cost of preparing & cooking them did not justify the price. The evening meal had to be taken early due to bookings by "outsiders". Contrary to the breakfast, the evening meal was first rate. Yes costly but worth it. The T Bone steak was one of the best I have ever had. However, the room's mini fridge seemed to be warmer inside than the room. Do not be tempted by the packets of snacks which are very expensive (as are the minibar drinks of course). I resented that they (the drinks) were also blood warm as mentioned above. However the stay was lovely but you pay hugely for it. I suspect it is relying on business people whose Account Managers are not too fussed about the price. I cannot say that it was value for money but that said it all was lovely. Now I have to try and pay for it! Oh sorry I should also say, the Staff were unfailingly excellent - attentive, courteous and friendly. The Hotel will be worried about Brexit as all staff seemed to be "foreign" guests but all were splendid and the Hotel should do their best to retain them.

        Reviewed August 27, 2016
        8.4
        Excellent
        Leigh from United Kingdom
        Business traveler
        Standard Double
        Stayed 1 night in June 2016

        Last minute”

        Not well signposted & rebranding to Malmaison could be advertised better to assist in finding the property.

        Reviewed July 04, 2016
        7.7
        Very good
        Richard from United Kingdom
        Business traveler
        Stayed 1 night in March 2013

        A great night's stay!”

        Bathroom, luxury extras and complimentary drink

        A Great stay in Cheltenham and would definately recommend to a friend/colleague.

        Reviewed March 21, 2013
        9.3
        Exceptional
        bruce from United Kingdom
        Couple
        Stayed 2 nights in November 2012

        Very comfortable hotel ”

        The mixture of modern with classical interior design

        the staff at the montpellier chapter are universally polite and attentive. the standard of cleanliness and housekeeping is excellent. the restaurant is busy but rather noisy. there are some lovely private dining rooms, though. our rooms (227) was comfortable, but the bed was tightly squeezed into an alcove.

        Reviewed November 28, 2012
        10.0
        Exceptional
        MISAKO from Japan
        Family with teens
        Double
        Stayed 1 night in August 2018

        ロケーションが最高”

        チェルトナムスパ駅くら気持ちの良い木立の道を歩いて30分。 とてもわかりやすい位置にあります。 清潔でモダンな室内でゆっくり休めました。

        Reviewed August 07, 2018
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        • Exceptional location
        • Pittville Park