Mandarin Orchard Singapore -SG Clean Certified
Mandarin Orchard Singapore -SG Clean Certified
Mandarin Orchard Singapore -SG Clean Certified
Mandarin Orchard Singapore -SG Clean Certified
Mandarin Orchard Singapore -SG Clean Certified
Mandarin Orchard Singapore -SG Clean Certified
Mandarin Orchard Singapore -SG Clean Certified
Removed from saved list

8.5

Excellent
1.5% this month
/10
(25,333 reviews)See what guests said
Highly rated by guests – 85% would recommend
Housekeeping432
Shops281
Breakfast205
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
Orchard Road 230 m
Chinatown 2.5 km
Singapore Botanic Gardens 2.6 km
Singapore Flyer 3.3 km
Sands Skypark Observation Deck 3.4 km
Cloud Forest 3.9 km
Gardens By The Bay East 4.1 km
Night Safari 12.3 km
Nearby landmarks
Max Mara 20 m
Mandarin Gallery 40 m
Knightsbridge 50 m
Frederic Sai 80 m
K Box Singapore 80 m
Ngee Ann City 90 m
Cathay Cineleisure Orchard Rd 90 m
New Zealand High Commission 90 m
M)phosis 100 m
benWU 110 m
Free Wi-Fi
2019

Mandarin Orchard Singapore -SG Clean Certified

333 Orchard Road, Orchard, Singapore, Singapore, 238867 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Orchard Road
Within 230 m of property

This property is in high demand!

26 travelers have booked today.

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • 330 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money7.9
Distance to city center0.5 Km
Location rating9.5
Nearest airportSeletar Airport (XSP)
Distance to airport13.2 km

Rooms available at Mandarin Orchard Singapore -SG Clean Certified

Excellent
Room comfort & quality
8.2
Superior Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Connecting Room
...
  • Room size: 56 m²/603 ft²
  • City view
  • 2 single beds & 1 double be...
Enter dates to see prices
Meritus Club Premier King Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Meritus Club King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Regency Suite
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Deluxe King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 double bed and 2 single b...
Enter dates to see prices
Premier King Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Deluxe Triple
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed and 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mandarin Orchard Singapore -SG Clean Certified?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mandarin Orchard Singapore -SG Clean Certified?

Mandarin Orchard Singapore -SG Clean Certified is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 118 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mandarin Orchard Singapore -SG Clean Certified has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mandarin Orchard Singapore -SG Clean Certified?

Start your mornings right, with the continental and buffet breakfast options offered at Mandarin Orchard Singapore -SG Clean Certified. Adults can enjoy breakfast offered with an additional charge of 33 SGD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mandarin Orchard Singapore -SG Clean Certified?

Mandarin Orchard Singapore -SG Clean Certified features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Mandarin Orchard Singapore -SG Clean Certified?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Mandarin Orchard Singapore -SG Clean Certified. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Mandarin Orchard Singapore -SG Clean Certified?

On-site venues and convenient event services make Mandarin Orchard Singapore -SG Clean Certified an ideal choice for hosting events such as seminars, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 950 people. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mandarin Orchard Singapore -SG Clean Certified?

Mandarin Orchard Singapore -SG Clean Certified does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Mandarin Orchard Singapore -SG Clean Certified?

Somerset MRT Station is the closest train, metro, or bus station, about 320 m away from Mandarin Orchard Singapore -SG Clean Certified.

What restaurants are nearby Mandarin Orchard Singapore -SG Clean Certified?

Mandarin Orchard Singapore -SG Clean Certified is located in Orchard, famous for good restaurants such as Sushi Ayumu, Bar on 5 and Triple Three.

What popular shopping places are close to Mandarin Orchard Singapore -SG Clean Certified?

Located in the Orchard area, Mandarin Orchard Singapore -SG Clean Certified is close to great shopping choices like Orchard Road, Mandarin Gallery and Knightsbridge.

What are popular attractions near Mandarin Orchard Singapore -SG Clean Certified?

Guests at Mandarin Orchard Singapore -SG Clean Certified can easily visit Singapore Botanic Gardens, National Orchid Garden and National Museum of Singapore located in the Orchard area.

What popular beaches are close to Mandarin Orchard Singapore -SG Clean Certified?

Guests at Mandarin Orchard Singapore -SG Clean Certified can easily visit Cairnhill Crest Pool in the Orchard area.

What popular natural sightseeing spots are close to Mandarin Orchard Singapore -SG Clean Certified?

Mandarin Orchard Singapore -SG Clean Certified is located in the Orchard area, which is famous for natural sightseeing destinations such as Emerald Hill, G-Store and A Dusty Crater in Mordor.

Show more questions
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Explore the neighborhood

What people love about Mandarin Orchard Singapore -SG Clean Certified

  • 8.4

    Excellent
    Location

    "Very good location and value for money."

    SIRIRUT

    |

    November 20, 2020

  • 10.0

    Exceptional

    "Overall stay was pleasing indeed."

    HJ

    |

    January 29, 2021

  • 10.0

    Exceptional

    "Generally a very nice staycation."

    frederick

    |

    December 22, 2020

Property ranking|Compared to 583 Singapore properties
See all rankings
Location score
9.5/10
Room comfort score
8.2/10
Cleanliness score
8.6/10
Overall score
8.5/10
Better than
98
%
of Singapore properties
Better than
90
%
of Singapore properties
Better than
84
%
of Singapore properties
Better than
83
%
of Singapore properties
Overall rating:

8.5

Excellent
25,333 reviews
Cleanliness
8.6
Facilities
8.2
Location
9.5
Read all reviews >
What travelers say they love:
Awesome location, awesome room, awesome bed!
Nurashikin from Singapore
Family with older children
More about Mandarin Orchard Singapore -SG Clean Certified

More about Mandarin Orchard Singapore -SG Clean Certified

Offering a harmonious blend of traditional Oriental décor and Western contemporary design, Mandarin Orchard Singapore -SG Clean Certified is located on the shopping belt of Orchard Road. The property is close to Takashimaya and Paragon and only a 5-minute walk from Ion. Gastronomic dining options, as well as the famous vibrant nightlife of Singapore, are easily accessible via the two Mass Rapid Transit train stations: Orchard and Somerset. Likewise, Paragon Medical and Mount Elizabeth Hospital are within close proximity.

Featuring luxury and elegant service with a beautiful view of the city, Mandarin Orchard Singapore is certainly a luxurious and elegant place of stay. Guests can dine at the local favorite or at the award-winning restaurant, Chatterbox, or even enjoy ethnic food around the island. All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Superb facilities and an excellent location make the Mandarin Orchard Singapore -SG Clean Certified the perfect base from which to enjoy your stay in Singapore.

Show less
Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

1,028 mentions

Breakfast

743 mentions

Food & Dining

512 mentions

Internet

306 mentions

Languages spoken

  • English
  • Bulgarian
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Malay
  • Russian
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathtub
  • Clothes rack
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
Restaurants on site

CHATTERBOX

  • Cuisine: Asian, Local
  • Menu: Buffet

TRIPLE THREE

  • Cuisine: International
  • Menu: A-la-carte

Triple Three

  • Cuisine: Chinese
  • Menu: Buffet
Location
333 Orchard Road, Orchard, Singapore, Singapore, 238867
Exceptional
Location

9.5

Airports

  • Seletar Airport (XSP)
    13.2 km 17 min drive
  • Singapore Changi Airport (SIN)
    18.6 km 23 min drive

Public transportation

  • Somerset MRT Station
    320 m 6 min walk
  • Orchard MRT Station
    520 m 7 min walk

Hospital or clinic

  • Pacific Healthcare Holdings Singapore
    180 m 3 min walk

Shopping

  • Orchard Road
    230 m 3 min walk

Convenience store

  • 7 Eleven
    90 m 3 min walk

Cash withdrawal

  • ATM
    80 m 2 min walk
What's nearby

Popular landmarks

  • Orchard Road
    230 m
  • Chinatown
    2.5 km
  • Singapore Botanic Gardens
    2.6 km
  • Singapore Flyer
    3.3 km
  • Sands Skypark Observation Deck
    3.4 km
  • Cloud Forest
    3.9 km
  • Gardens By The Bay East
    4.1 km
  • Night Safari
    12.3 km

Nearby landmarks

  • Max Mara
    20 m
  • Mandarin Gallery
    40 m
  • Knightsbridge
    50 m
  • Frederic Sai
    80 m
  • K Box Singapore
    80 m
  • Ngee Ann City
    90 m
  • Cathay Cineleisure Orchard Rd
    90 m
  • New Zealand High Commission
    90 m
  • M)phosis
    100 m
  • benWU
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Bed type and smoking room are all subject to availability upon check-in.
  • Guests under 18 years are not allowed to use the club lounge. This is applicable for Meritus Club Room, Meritus Club Premier Room, Executive Suite and Regency Suite reservations that are entitled to Club Lounge benefits.
  • The property only provides 1 king bed and 1 rollaway bed for guests who book Triple Room.
  • The Club Lounge Top of the M operation hours starting from August 1, 2020:
    Breakfast weekdays from 07:00 AM to 10:00 AM
    Breakfast weekends and Public Holidays from 07:00 AM to 10:30 AM.
    The property offers a-la-carte breakfast.
    High Tea is from 03:00 PM to 05:00 PM daily.
    Cocktail hour is from 06:00 PM to 08:00 PM daily.
    Considering the Coronavirus (COVID-19) circumstances, guests will be served individually platted and club staff will be taking reservations for breakfast, high tea and cocktail. The maximum seating capacity is 40 persons.
    Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Airport transfer fee118 SGD
  • Distance from city center0.5 Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)33 SGD
  • Daily Internet/Wi-Fi fee0 SGD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors39
  • Number of restaurants3
  • Number of rooms 1077
  • Room voltage220
  • Year property opened1971
  • Most recent renovation2017
Property announcements

Mandarin Orchard Singapore is undergoing renovation as the property prepare to convert to Hilton’s flagship property in Singapore slated to open in March 2022. While property is taking every step to ensure noise and disruption are minimized, disturbances may still occur.

During this period, the property will be accessible only via the main entrance of Mandarin Gallery (along Orchard Road pedestrian walkway) as well as the driveway of Mandarin Gallery (entrance via Grange Road).

From August 2, 2021, reception and concierge will be relocated to Level 8. Kindly take the lifts at Orchard Wing to Level 5 to transfer to the Main Tower lift lobby, then proceed to Level 8 for reception and concierge.

In line with government regulations, property will only be allowing 8 persons in the Swimming Pool area and 8 persons in the Fitness Centre at a time. Entry to the Swimming Pool and Fitness Centre is only for in-house guests who are fully vaccinated.

From 1 October onwards, Chatterbox will also cease operations to undergo renovations. Breakfast is available in-room and Top of the M.

With effect from 20 October 2021, all guests of Mandarin Orchard Singapore entering through these shared entrances with Mandarin Gallery shopping mall would need to be fully vaccinated, in line with the vaccination-differentiated safe management measures in place

Reviews of Mandarin Orchard Singapore -SG Clean Certified from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.6
Facilities8.2
Location9.5
Room comfort and quality8.2
Service8.3
Value for money7.9
High score for Singapore
Rating
9+ Exceptional (5,332)
8-9 Excellent (4,828)
7-8 Very Good (4,755)
6-7 Good (1,583)
<6 Below Expectation (1,202)
Time of the year
Mar - May (4,758)
Jun - Aug (4,569)
Sep - Nov (3,969)
Dec - Feb (4,404)
Don't miss out!Users are booking a place in Singapore every 1 minutes on Agoda.com
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Showing 17,701 verified guest comments
12345
10.0
Exceptional
Yopita from Indonesia
Solo traveler
Premier King Room
Stayed 3 nights in June 2014

The Place to Go ”

location, service, food

I was there with my mother for a weekend getaway and really enjoyed our stay. This was our second time staying at Mandarin Orchard Singapore and I reckon we'll be back for more in the near future. Mandarin Orchard Singapore is perfectly located in the center of town and easily accessible by public transports. The service is excellent and the room is spacious and very, very clean. The lounge is also wonderful with great selections of snacks and beverages. And if you're into the hotel's buffet meals, they also have a wide range of selections of international meals that are well-prepared. Getting a taxi could be an issue in the morning if you're in a rush to the airport -- but that's not a problem specific to the hotel. Generally, hailing a cab in downtown Singapore during rush hour could take some time. My mother is a hard-core shopper and Mandarin Oriental's location is perfect for her shopping activities since the street is lined up on both sides with designer stores. Everything is within walking distance -- and going back to such a lovely accommodation after spending a hot day in the sun feels rather heavenly.

Reviewed February 22, 2015

See room deals

9.3
Exceptional
Randall from United States
Family with young children
Deluxe King Room
Stayed 4 nights in September 2013

Meticulous from Check-in to Check-out”

Location - Customer Service - Buffets - Shopping

I recently spent four nights with my family at the Mandarin Orchard and was delighted by the calibre of service and meticulous attention to detail. Nancy, our front desk receptionist started our experience delightfully. Having stayed and top hotels around the world Nancy is one of the most gracious and attentive receptionist I have had the privilege to meet. From our first contact I knew the quality of service we could expect. We stayed in two deluxe rooms in the Orchard Tower. They were meticulously clean and nicely appointed. The bathrooms have a unique feature which is a translucent print that brings light from the bedroom in during the day and is illuminated in the evening when the bathroom lights on on. The large flat screen television has a range of options for entertainment, dining and information after you move past the personalized welcome greeting. A nice touch is that it is volume limited which assures that adjacent rooms are not blasted with television sounds. A welcome consideration I wish other hotels would adopt. One of my personal criteria for a great hotel is the quality of the shower and bath and both are superb here. I love a strong shower and this was one of the best anywhere I have stayed. I chose the Mandarin Orchard primarily for its central location in the middle of Orchard Road across from Takashimaya, Ngee Ann City, Paragon and close to Somerset 313 and Somerset MRT with some of the best shopping in the world. This is a shoppers paradise but not for the faint of cash or credit! The location is enhanced by the 4 levels of shops, restaurants and boutique grocer to peruse and choose gourmet snacks and beverages. As with other top hotels dining is superb with many selections and pricey. We ate at Chatterbox for breakfast and Triple Three for the evening buffet which I most highly recommend as one of the best anywhere. Our experience was virtually flawless from check-in to check-out. Kudos for consistent excellence!

Reviewed September 21, 2013

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9.0
Exceptional
RANDY from Indonesia
Couple
Stayed 1 night in April 2011

Great Location and clean room”

Great location, clean building, friendly service

the hotel was actually located in a central spot of orchard road where i loved to stay the again where the buikding and room was neatly tidy and clean supported with the friendly staff. but then there is a lack i dont like from meritus mandarin at orchard is that, generally for the housekeeping staff are from mainland chuna who hasnt got a well understanding of english communication unless it's the common generalization touriat's needs for the room amneties, apart from that, you find it hardly to communicate or ask them for more besides of having need or prefer the contact he hotel reception itself. and with the premium price that the hotel charged, i was expected at least the guest can have free wifi connection and to me who love to browse websites to find something new places to visit at singapore, i findly hardly sad that i was expected to have free wifi so that i can make better trip plan for everyday of my holiday during my stay at meritus mandarin at orchard road singapore. apart from all of that was excellent...

Reviewed April 13, 2011

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9.3
Exceptional
Jimmy from Singapore
Couple
Superior Deluxe King
Stayed 1 night in March 2013

Great hotel in the heart of Orchard.”

Right in the shopping centre of Singapore.

Mandarin Orchard Hotel is one of my favorite hotels in Singapore because it is situated in the heart of one of the best and renown shopping areas of the world, Orchard Road and its surrounding areas. The Orchard Area meets all the shopping needs of all levels from the most expensive to the more affordable ranges of products of all tastes and fashion. And Orchard also has got the food and drinks outlets that cater to all taste buds too. If visitors are movie buffs; three great movie theatres (with mutiple screens) are located wthin a stone throw away from the hotel too. Services of the Mandarin Orchard are some of the best that any hotel in the world could offer. For example sheltered porches for cars or buses to stop and discharge or pick up passengers, unlike many so called great hotels in the world, when it rains or snows, you have to brave the m rain and snow to reach your hotel main entrance. The rooms are huge and tastefully done to delight any body's stay. I strongly recommend this hotel to visitors to Singapoire.

Reviewed March 10, 2013

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9.0
Exceptional
Michelle from Philippines
Couple
Premier King Room
Stayed 2 nights in September 2013

GREAT, GREAT, GREAT LOCATION. ”

CENTRAL LOCATION, CLEAN ROOM, CLOSE TO SHOPPING AREAS

1.We were there during the Singapore Grand Prix. As such, we were prepared to deal with so many visitors that what is normally expected. I pre-paid for an Executive Premier Room but was initially given a lower room category. The receptionist didn't even bother to inform us that she gave us the lower room category. Good thing I double checked if we were given the right room category. We had to wait for another 2.5 hours since the executive premier room was not yet ready at 2pm. But I need to commend that their check-out was fast. They even have option for an express check-out that you can do through the TV inside the room. 2. The room & bathroom are immaculately clean. Bed, pillows, and linens are so comfortable and clean as well. Bathroom had a separate tub from the shower which gave us a nice, warm soak upon retiring in the evening. I have no issues with regards to cleanliness. I gave it a 10. 3. The hotel staffs that hails the taxi cab are so pleasant & helpful. 4. We requested for a late check-out and was so thankful that our request was granted. Overall, our stay was pleasant and would definitely book again at Mandarin Orchard whenever we visit Singapore.

Reviewed October 02, 2013

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9.3
Exceptional
ning from Philippines
Family with teens
Stayed 4 nights in June 2014

Great hotel to stay in during the Singapore Sale”

Right in Orchard Road, walking distance to malls and restaurants, easy access to public transport

Stayed at the Mandarin during the Great Singapore Sale. Couldn't have picked a better hotel. During my stay, brandsfever had a luxury shoes and bags sale at the ballroom. Perfect timing! Although the hotel was fully booked, check in and check out was fast. The room was spacious and clean. The bed is comfy and pillows are soft. The only downside is the bathroom. At certaiin times it stinks! There is a funny smell coming from the drainage. The management should look carefully into this. The cleaning lady on the 13th floor ( yes, they have a 13th floor) is very warm and accommodating. Too bad I wasn't able to get her name. Mandarin Orchard has a superb location. Its adjacent to Mandarin Gallery and its right across Takashimaya. Just round the corner is Cathay Cinemaleisure. The hotel is walking distance to major malls and restaurants. Easy access to public transport. The bus stop is right across thehotel. Very easy to get around in Singapore.

Reviewed June 30, 2014

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9.3
Exceptional
Inna from Indonesia
Couple
Deluxe King Room
Stayed 3 nights in October 2010

Clean and Convinience”

Shopping Center

Mandarin Oriental in Singapore is the finest hotel in Orchard Area. Since Location very strategic, price wise sometimes reasonable if you get the package deal, environment friendly surrounding with many trees, compact shopping complex with new renovation and quite number of branded retail shop. The room itself very comfort especially newly decorated room, more freshly and no bad odors, design with minimalist arrangement. Amenities very complete in the bath room. In overall review, I really love to stay at Mandarin Oriental in Singapore

Reviewed November 08, 2010

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9.3
Exceptional
Yopita from Indonesia
Solo traveler
Superior Deluxe King
Stayed 5 nights in May 2013

Shoppers Ahoy”

great shopping, easy transportation access, amazing buffet selection

I was there with my mother, who loves to shop -- and Mandarin Orchard Hotel is the perfect place to stay at for her because it's very close to shopping centers AND it has its own shopping center. More than that, it's located right in the middle of the Orchard Road strip so it's fairly convenient to walk toward either end of the strip (more shopping centers along the way). That way, we can shop, return to the hotel to put our bags and go out again within five minutes. So we need not carry our shopping bags all over. As for the room itself we really like it. The bathroom is great. Clean and luxurious. View is also great. Bed is comfortable. Fast internet connection, too. We also stay on the Club Lounge floor -- and for an additional price, we receive a package for breakfast + lounge use + 2 pcs laundry per day. Lounge use: tea time + cocktail hour. Lots of cakes and snacks and what not. The lounge offers a great view of Singapore. So you really won't starve if you were to stay in the hotel all day. The staff are also friendly. They helped me print and fax my work documents. And their laundry service is awesome. Highly recommended. Enjoy your stay!

Reviewed June 08, 2013

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10.0
Exceptional
jana from Indonesia
Couple
Deluxe King Room
Stayed 1 night in November 2012

very clean and nearby mrt..”

the service is very good

Of course the Mandarin Oriental is a good hotel. The issue is whether the price tag (even at a corporate rate of $300) is worth the money. In this case, it is. Rooms: Ample, great ambience, big flat screen, good sound system, docking station connected to the TV audio, very nice desk, multiple plug convertors, nice design. And then there is the bed which was so comfortable (rarely so) that it was fit to ask the hotel what brand was it for future reference. Pillows were also first class. The toilette was large, marble, well appointed, with all you may need. Facilities: The Pool on Level 5 is a must. It has a superb view of the Singapore skyline and it is large with ample beach chairs, and a restaurant and a bar attached to it. It is a must whether on business or leisure. Internet: It was complimentary on the corporate rate. Great speed, throughout the property. Lobby: It is very nice, and there are many bars, all of them perfect for relaxation and entertainment. Classy. Location: You are right next (literally) to the Marina Square Mall, and 10 minutes walk to Marine Bay Sands Mall and the Riverside. Truly, the location can't be any better for business, and it is superb also for leisure (if you are smart enough to avoid Orchard Rd). The Mandarin Oriental is on par with the Ritz Carlton and way superior to the Fullerton Hotel. If you want to spend money in luxury accommodation in Singapore, this is the right choice.

Reviewed February 06, 2013

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10.0
Exceptional
LOURDES from Philippines
Family with young children
Deluxe King Room
Stayed 2 nights in January 2013

Excellent! Every second is worth spending”

All staff are keen to make your stay complaint-free

In Mandarin Orchard Hotel, all the staff always make sure every guest, big or small, with children or without, young or old, will have nothing bad to say about the hotel. From the moment our cab stopped by the hotel entrance, we were greeted by a helpful staff who collected our things from the trunk. as we entered the lobby, a cheerful lady ushered us towards the reception area. During check-in, the receptionist was kind enough to inform us that discounted rates for breakfast can be purchased from the check-in counter - the hotel voucher we bought from Agoda does not include breakfast. Few minutes after we entered the room, someone knocked into our door and asked if we found everything in the room to be of comfort and as per our expectation (They don't do this in most hotels we've stayed in before). On the next day at breakfast, the lady who brought us a straw for my baby to use was very gracious in going out of her way by cutting the straw so it fits the shorter glass - this is to prevent my son from having difficulty using it. Every staff we meet along the corridors will always greet us with a smile. Even during check-out, we never even have to wait for so long! All in all, our experience was very excellent. Food is great. Location is great. Hotel is very clean. Staff are polite and accommodating. We are definitely going to stay in Mandarin Orchard again!

Reviewed February 03, 2013

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8.8
Excellent
Brian from Indonesia
Business traveler
Deluxe King Room
Stayed 3 nights in September 2016

Singapore Jewel”

I have stayed at the Mandarin Orchard quite a few times following the renovation some years back. There are two different wings and the rooms are fairly large by today's standards. The carpet is looking a little tired now in the room, and the hallways are quite dark, but other than that, the room is very good. The property is now offering a free hand phone in every room with free international and local calls as well as surfing. A very nice feature and something I have not seen before in a hotel. The service at the Mandarin Orchard is excellent. Even the older employees in the restaurant are mostly sweet and supportive and cannot do enough for you. The location is very central and you can easily walk to a variety of shopping locations as they are only a few steps a way. The "pad for" breakfast is good, but it is not great. The scrambled eggs are runny, and most importantly, cold. The Chinese fried rice is also cold, Dum Sum options are very local, and bread selection is a disappointment. Sorry to say, you will find a better breakfast in most five star hotels in Jakarta. Despite the cold food, it is ample and you will not leave hungry. I did try the Japanese and Seafood buffet one evening and I must say that it was excellent. They offer a wide array of chilled seafood - most notably Alaskan Snow Crab which is not easy to find in SE Asia! Very pricey at S$ 88, but if you are a guest in the hotel, they offer a 20% discount. Though it is expensive, it is worth the splurge if your in the mood for chilled seafood and Japanese food. Considering the price of the hotel, the location and the overall good service, I do recommend this property as a very good option for upper medium price properties.

Reviewed September 26, 2016

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9.0
Exceptional
arinda from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in May 2012

strategic area and excelent for family with babies”

area

this is our second time in mandarin orchard, this time we spent 6days in Singapore. the location is our first priority (we traveled with our 3yo daughter),although the rate a lil bit high, but it was equal with the hotel services. we booked a deluxe room with note : single bed(queen size),non smoking floor,early check in. at the time we arrived (11am) the room was already clear for check in, no more waiting,because we sent the early check in note before (thumbs up). everything was great,but the tv cable was in trouble (since we're spent almost of our days out so its not a biggie). if u really need a decent hotel in a very strategic area in orchard road, we really recommend mandarin orchard. the MRT somerset station is abt 5minute walk, and few of bus stops are abt 1 minute walk.

Reviewed May 24, 2012

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9.3
Exceptional
Evelyn from Philippines
Business traveler
Deluxe King Room
Stayed 6 nights in April 2012

Not a single chair to sit in at both lobbies.”

Fantastic location!

My husband and I stayed at the newly renovated Mandarin Orchard Hotel (formerly known as Mandarin Meritus) for business and for medical check-up at the Mt. Elizabeth Hospital. For many years, we have stayed at this hotel, even when it was still called Meritus. The location remains the best in the city as it is right smack in the middle of Orchard Road, where all the action is. It is also walking distance to Mt. Elizabeth. The rooms and service are excellent. The only fly in the ointment is that they don't have a single chair to sit in at any of their two lobbies! Before the renovation, they did have a few chairs one could sit on while waiting at the lobby. If one will be traveling with kids or elderly people, one needs chairs where they can sit and wait comfortably while one checks-in or conducts other business at the counter. Everytime I went to the counter there was a line. I don't mind waiting in line. However, if we will be coming back to Singapore with my kids or my in-laws, I will now be willing to try another hotel.

Reviewed May 02, 2012

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9.2
Exceptional
Alexander from Indonesia
Couple
Deluxe King Room
Stayed 4 nights in October 2016

Best choice if you want to be at the heart of Singapore”

In Mandarin Orchard, you get first class treatment from everybody who works there starting from the valet / bell boy who greeted you and help take care of your luggage while you check in. The receptionist staffs are always friendly and helpful. The housekeeping staffs are excellent. The room doesn't look dated at all especially the bathroom parts where i always noticed some spots are not thoroughly cleaned at other hotels but not in Mandarin. Best of all, i love the location, knowing that i can always go back even though just to put my shopping bags (and we all know that's what people do in Singapore, esp in Orchard :) ) so having the hotel so close by really helps for a quick recharge before going out again in the night time.

Reviewed October 17, 2016

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10.0
Exceptional
Inge from Indonesia
Family with young children
Superior Deluxe King
Stayed 3 nights in January 2017

Medical Evacuation”

I was suggested to visit the SOS clinic in Singapore to consult with the paediatrician neurologist. The closest hotel is the Mandarin Orchard, as it is located just across the clinic. The pleasant unique thing is, this hotel provide cell phone for the guest during their stay in singapore. I believe this is a very thoughtful details that a hotel could offer. I can make local and international call for free with that cell phone, browsing and not to forget that the smart phone was also completed with all the things you can explore in singapore, what's happening and even it shows the price and reservation link...what a nice surprise. Thank you Mandarin...I really feel the thoughtful service you have offered.

Reviewed March 10, 2017

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10.0
Exceptional
Maxine from Australia
Couple
Deluxe King Room
Stayed 4 nights in March 2013

Luxury ”

Luxury hotel, friendly staff and fantastic shopping.

Our stay at the Mandarin Orchard Hotel was a memorable experience. The hotel is located in the heart of the bustling shopping district of Singapore. If you want designer shopping, then this is the place to be. The Mandarin Orchard hotel itself has 4 floors of designer shopping heaven under the luxury hotel complex. The staff were extremely helpful and spoke better English than most people I know. The room was a piece of heaven and a peaceful space to be in when its time to get away from all the shopping goers on the streets below the hotel my husband and I are already planning our next trip back to the Mandarin Orchard

Reviewed March 19, 2013

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10.0
Exceptional
Sandra from Indonesia
Couple
Deluxe King Room
Stayed 1 night in March 2012

Absolutely Great Hotel ”

Location in the heart of Orchard Road

i love my stay at Mandarin Orchard. its best location in the heart of orchard road making me easy to shopping around the orchard road's malls whatever you can tell. its only 3 minutes away from H&M store, as many indonesian tourist visit singapore to go to H&M store singapore, the one and only store in South esat Asia. its near MTR Orchard or Somerset. The room is big enough, the bathroom also, the tap water is also can be used to drink,its also saving our money to buy any drink. the price is good, i buy at the promotion rate, i always love to stay here again when im go to singapore someday.

Reviewed March 29, 2012

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9.7
Exceptional
James from United States
Business traveler
Superior Deluxe King
Stayed 2 nights in January 2011

Nice rooms and great service”

The service was exceptional and the facilities were well maintained as well. Very much worth the money.

this was my first visit to singapore and friends had recommended that i stay in the orchard road area as a central location. there were many options for hotels in the area, but i was really quite pleased with the mandarin orchard. it is a great location; easy to walk out the door and into the action on the street. the thing that impressed me the most (and which will make me return the next time) is the outstanding service received from the staff. from the front desk staff, to restaurant hostesses and all the way to the bell hops and other members of the service team; everyone was 100% helpful and pleasant to deal with. the rooms, i should also note, were very well maintained and i felt that i received a good value for my money.

Reviewed February 09, 2011

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8.0
Excellent
AMY from Malaysia
Couple
Superior Deluxe King
Stayed 1 night in November 2012

GREAT”

NICE STAFF, ROOM & CLEAN

The location is fantastic. Orchard Road is Singapore's main street, and this hotel has the best location on Orchard Road. Orchard Road has many malls. The Mandarin Orchard Singapore is very close to the 313@Somerset Mall and the Orchard Central Mall. Both these malls have stores with reasonable prices and many restaurants. The Paragon Mall is also located close to the hotel. The Mandarin Orchard Singapore is located in the Mandarin Gallery Mall, which has shops and good restaurants. Many other malls are on Orchard Road and are within walking distance to the hotel. A block from the hotel is a Cineplex with 15 movie theaters. Across the street from the hotel is a Singapore Visitor Information Center, which I found very useful. The Chatterbox restaurant in the hotel serves excellent breakfast, lunch, and dinner. The hotel has other restaurants too. The rooms and the hotel are kept very clean. The beds are comfortable. I will stay at this hotel my next time in Singapore. Very close to the hotel there is a Cineplex with 15

Reviewed August 27, 2013

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9.3
Exceptional
Nyukhun from Australia
Couple
Superior Deluxe King
Stayed 4 nights in October 2015

Mandarin Orchard Excellent location & service ”

(1) Courteous, helpful & smiling staff (2) it's central location to shopping and eating (3) the hint of the Orient in the simple modern furnishing in the rooms

Mandarin Orchard is our favorite hotel in Singapore as its in the hub of the major shopping centers n eateries. We can basically walk everywhere around Orchard Rd and the MRT is 5 mins away if we need to access it. The reception staff are pretty special- my special request for a king bed and walk in shower was seamlessly met by a room change the following day when none was available on late check in. When we left our international plug point adaptor in the 1st room, it was located and delivered to our new room the same day! Most impressive housekeeping service indeed! Thank you for making our 5-night stopover such a wonderful experience and it will always be our hotel of choice whenever we visit Singapore.

Reviewed November 06, 2015

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