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Mandarin Oriental Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta

Removed from saved list

9.2

Exceptional

669 reviews

669 reviews

Housekeeping7
View5
Food & Dining2
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Selamat Datang Monument

100 m

Grand Indonesia Mall

310 m

Plaza Indonesia

340 m

Mini Space Shuttle Park

350 m

Daily Foodhall

360 m

Popular landmarks
National Museum

2.2 km

Gambir Train Station Building

2.3 km

National Monument (MONAS)

2.4 km

Jakarta Cathedral

3.1 km

Museum Bank Indonesia

6.6 km

Closest landmarks
Embassy of the Kingdom of Belgium

60 m

Embassy of Royal Belgian

60 m

Embassy of United Kingdom

90 m

Embassy of Germany

130 m

Face Bar

220 m

Mandarin Oriental Jakarta

Jalan M.H. Thamrin PO Box 3392, Thamrin, Jakarta, Indonesia, 10310 - See map

Make your best journey to Jakarta with the promised standard of Indonesia Care, and enjoy car park free of charge. Strategically situated in Thamrin, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Jakarta

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Swimming pool [outdoor]

Complimentary WIFi in all rooms

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.9
Distance to city center3 km
Location rating9.3
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.4 km

Rooms available at Mandarin Oriental Jakarta

Exceptional
Room comfort & quality

9.5

Monument View Club Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Monument View Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Club Floor Room with King Bed - Non-Smoking
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Oriental Suite Room
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed
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Deluxe Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Club Corner Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Urban Club Suite King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Urban Club Suite Monument View Twin
...
  • Room size: 64 m²/689 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Monument View Club Corner Room King
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Corner Room Twin
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mandarin Oriental Jakarta?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mandarin Oriental Jakarta?

Mandarin Oriental Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 868000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mandarin Oriental Jakarta also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mandarin Oriental Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mandarin Oriental Jakarta?

Start your mornings right, with the continental and buffet breakfast options offered at Mandarin Oriental Jakarta. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 300000 IDR for adults and 175000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mandarin Oriental Jakarta?

Mandarin Oriental Jakarta features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Mandarin Oriental Jakarta?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Mandarin Oriental Jakarta. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Mandarin Oriental Jakarta?

On-site venues and convenient event services make Mandarin Oriental Jakarta an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate you and your guests. Meeting stationery is available to help your business event or meeting a successful one.

What is the smoking policy at Mandarin Oriental Jakarta?

Mandarin Oriental Jakarta does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Mandarin Oriental Jakarta?

The closest train, metro, or bus station to Mandarin Oriental Jakarta is Bundaran HI, 430 m away.

What restaurants are nearby Mandarin Oriental Jakarta?

Restaurants including Li Feng, Cinnamon and Mandarin Oriental Cake Shop are popular in Mandarin Oriental Jakarta’s neighborhood which is known as Thamrin.

What popular shopping places are close to Mandarin Oriental Jakarta?

Shopping options in Mandarin Oriental Jakarta’s Thamrin neighborhood include Grand Indonesia Mall, Sarinah Thamrin Plaza and Thamrin City Trade Mall.

What are popular attractions near Mandarin Oriental Jakarta?

Mandarin Oriental Jakarta’s location in the Thamrin neighborhood makes it close to famous attractions including Selamat Datang Monument, Mini Space Shuttle Park and Galeri Indonesia Kaya.

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See map

Explore the neighborhood

What people love about Mandarin Oriental Jakarta

  • 9.6

    Exceptional

    "Everything you expect from a top hotel brand but done very well with care and attention to personal needs and maintenance."

    Richard

    |

    June 14, 2022

  • 10

    Exceptional
    Staff 

    "Location is the center of Jakarta business district Clean hotel Friendly staff"

    Leonard

    |

    June 12, 2022

  • 9.6

    Exceptional
    Staff 

    "We were there for vacation, it has convenient location and all the service staff gave special treatment to my children on this staycation."

    san

    |

    May 30, 2022

Overall rating:

9.2

Exceptional
669 reviews
Cleanliness
9.6
Facilities
8.9
Location
9.3
Read all reviews >
What travelers say they love:
Right from the start the team shown an excellent service.
Zalizah from Malaysia
Couple
More about Mandarin Oriental Jakarta

More about Mandarin Oriental Jakarta

Mandarin Oriental Jakarta

Get the most from an urban escape in Jakarta when you book a room at Mandarin Oriental Jakarta. Located right in the city center, Mandarin Oriental Jakarta saves you time and travel by letting you wake up right in the heart of the best neighborhood.
At Mandarin Oriental Jakarta, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Jakarta even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Mandarin Oriental Jakarta thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Mandarin Oriental Jakarta are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Mandarin Oriental Jakarta even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Mandarin Oriental Jakarta begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
Apart from amenities and services, Mandarin Oriental Jakarta goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Jakarta like a true local. Never forget your time in Jakarta with a special gift or trinket from Grand Indonesia Mall just 310 m away.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Housekeeping

11 mentions

Breakfast

7 mentions

Food & Dining

5 mentions

Internet

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Nightclub
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Concierge
  • Dressing room
  • Fruits/snacks
  • Hand sanitizer
  • Linens
  • Refrigerator
  • Safety/security feature
  • Seating area
  • Sewing kit
  • Shower
  • Smoke alarm
  • Socket near the bed
  • Sofa
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake up call
  • Walk-in shower
  • Wi-Fi
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Cinnamon

  • Menu: Buffet, A-la-carte

Lyon

  • Cuisine: French
  • Menu: Buffet

Li Feng

  • Cuisine: Chinese
  • Menu: Buffet
Location
Jalan M.H. Thamrin PO Box 3392, Thamrin, Jakarta, Indonesia, 10310
Exceptional
Location

9.3

Airports

  • Halim Perdanakusuma International Airport (HLP)
    10.4 km 32 min drive
  • Soekarno-Hatta International Airport (CGK)
    20.3 km 41 min drive

Public transportation

  • Bundaran HI
    440 m
  • Dukuh Atas
    560 m

Hospital or clinic

  • drg Sally Irawati
    550 m

Shopping

  • Grand Indonesia Mall
    310 m

Convenience store

  • Indomaret
    710 m 6 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    310 m
  • National Museum
    2.2 km
  • Gambir Train Station Building
    2.3 km
  • National Monument (MONAS)
    2.4 km
  • Jakarta Cathedral
    3.1 km
  • Museum Bank Indonesia
    6.6 km
  • Jakarta Old Town
    7.0 km
  • Ancol Dreamland
    8.1 km
  • Istiqlal Mosque
    12.1 km
  • Beautiful Indonesia in Miniature Park
    16.7 km

Nearby landmarks

  • Embassy of the Kingdom of Belgium
    60 m
  • Embassy of Royal Belgian
    60 m
  • Embassy of United Kingdom
    90 m
  • Selamat Datang Monument
    100 m
  • Embassy of Germany
    130 m
  • Face Bar
    220 m
  • Embassy of Myanmar
    290 m
  • Grand Indonesia Mall
    310 m
  • Plaza Indonesia
    340 m
  • Mini Space Shuttle Park
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee868000 IDR
  • Distance from city center3 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)300000 IDR

The property

  • Number of bars/lounges2
  • Number of floors26
  • Number of restaurants3
  • Number of rooms 272
  • Room voltage240
  • Year property opened1978
  • Most recent renovation2009

Reviews of Mandarin Oriental Jakarta from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.6
Facilities8.9
Location9.3
Room comfort and quality9.5
Service9.4
Value for money8.9
High score for Jakarta
Rating
9+ Exceptional (125)
8-9 Excellent (34)
7-8 Very Good (21)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (34)
Jun - Aug (76)
Sep - Nov (44)
Dec - Feb (34)
All guests (348)
All room types
All languages

Show reviews that mention 

Showing 188 verified guest comments
12345
9.7
Exceptional
DAME from Indonesia
Business traveler
Stayed 1 night in September 2013

Felt like home”

great food, friendly staffs, speedy service.

I really liked my staying at Mandarin Oriental Jakarta. I checked in and forgot to bring enough cash or credit card with me, so I couldn't pay deposit. The staffs were very friendly, they trusted me and didn't hassle for deposite money. My room was spotless! Very clean! I also loved the food at Mandarin Oriental Jakarta. Reminded me of my mum's cook.

Reviewed October 03, 2013

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10.0
Exceptional
Mikha from Indonesia
Couple
Stayed 1 night in July 2013

Excellent Stay”

Design, Luxury, Comfort

Mandarin Oriental is located centrally in Jakarta. Near everywhere, you name them - shopping malls, restaurants, etc. Location is definitely important when in Jakarta, considering the bad traffic. We especially liked the view from our room - very romantic at night. The staffs, decor, sound-proof rooms - they are all perfect. Would definitely stay again in Mandarin Oriental!

Reviewed August 09, 2013

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8.7
Excellent
Prasti from Indonesia
Business traveler
Stayed 2 nights in September 2013

Classy establishment in the most central location”

Comfortable bed, spacious room, location

I went on a business trip last week and was looking for a nice hotel around the Thamrin area. Mandarin came up first on TripAdvisor ranking for hotels in Jakarta, so I trust right away it could not be so bad. I was worried that it would be an old, boring hotel but I ended up being blown away by the classy design and comfort that the room offers. For superior type, the room is very (I mean "very") spacey. It felt like a deluxe type or even more. The room is very much designed for business travellers, with work area and couches. The bathroom is nothing to be complained about either -and oh, there is a jacuzzi-like bath tub separated from the room with a glass window which makes the room feels even more spacious (you can close iy of course). My room was on a high floor and oversaw the HI roundabout, such a nice way to watch the city traffic in the comfort of luxury-class hotel.

Reviewed September 08, 2013

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10.0
Exceptional
John from Australia
Business traveler
Stayed 1 night in September 2014

There is no better hotel in Asia”

Comfort, Staff, Services

I have been a constant traveler within Asia - for many years - and I can honestly say (for me) there is no better hotel anywhere in all of Asia. I really cannot fault anything in this hotel - when I next visit Jakarta I will definitely make the Mandarin Oriental my 'home' during my stay. Thank you.

Reviewed September 06, 2014

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9.6
Exceptional
Scott from United Kingdom
Solo traveler
Stayed 1 night in April 2017

I am a convert”

Basically I am a convert and I will always be using Mandarin Oriental going forward whenever I'm holidaying with the intention of spending a fair amount of time at the hotel. The staff were awesome, the restaurants were awesome and extremely good value, the room was amazing. There were a large number of nice touches that I haven't experienced at competitor hotels. I can't wait to stay with at another of their hotels again.

Reviewed April 19, 2017

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9.3
Exceptional
Dylan from China
Family with young children
Stayed 2 nights in September 2013

Great stay”

Luxury hotel with friendly staff and great Chinese restaurant.

Love everything that Mandarin Oriental prepared for our family...the sweets, fruits plate, cookies for my daughter, toys and baby bath set..not to mention the suites is so much better than the one in Singapore. They even pay for your taxi fares if you going to the shopping malls nearby.

Reviewed September 18, 2013

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9.7
Exceptional
Ruth from Indonesia
Family with teens
Stayed 1 night in June 2015

Great Hotel at the Heart of Jakarta”

Service, Cleanliness, Location

We had a pleasant stay in Mandarin Oriental Jakarta. Nothing to say except OUTSTANDING.

Reviewed July 03, 2015

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10.0
Exceptional
Triska from Indonesia
Couple
Stayed 3 nights in July 2015

SUPERB HOTEL”

Room (new, clean and big), Services (hospitality, food) and security

I can't find any fault from this hotel! My husband and I stayed for 3 nights last week. When we checked in, our room got upgraded to better room, received 2 movies ticket, received shopping vouchers and that was only started!. The housekeeping personnel always check to our room in the late afternoon if we need any assistance. AND we were allowed to check out at 4pm (due to our flight not until 11pm). What else you could ask more? this wasn't the first time i stayed at Mandarin, absolutely I will stay there again!

Reviewed July 29, 2015

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10.0
Exceptional
Zalizah from Malaysia
Couple
Deluxe Room King
Stayed 2 nights in July 2019

Our best stay in Jakarta so far. The best, friendliest, beautiful smiles from all staff. ”

We are frequent traveller to this city and hotels around Bundaran HI are our prefered choice. This time around we opt for MO and didn't expect much like the rest of the 5 stars hotel before but MO proves us wrong. Right from the start the team shown an excellent service. Our gratitude to Manager Ms Audrey Lim for providing a great team right from the concierge, front desk, f&b at Cinnamon, security, house keepers etc. They made our stay one of the most relaxing and welcoming. They have truly reflect values as in old Javanese saying "memangun resep tyasing sasama (kita selalu membuat senang hati orang lain)" The kueh lapis and the macaroon was most wonderful. The complimentary wifi was super fast plus the complimentary shuttle to nearby mall. Definitely MO is our top choice of stay for Jakarta in future. Many thanks to Vivian our host, Nathania, Inggride, Rakhel, Eunike, Tesa, Keke, Iqbal, Jeremy, Furqon, Pak Ibnir and many others that name are not mentioned. Keep up the good work.

Reviewed July 30, 2019

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Dear Ms. Zalizah, Thank you for taking the time to review us following your stay. We are truly delighted to hear that you enjoyed our fantastic service and facilities. We do hope to welcome you back to Mandarin Oriental, Jakarta in the near future. Sincerely, Nadia K. Tika Communications Manager

Responded August 02, 2019
Mandarin Oriental Jakarta
10.0
Exceptional
wibisono from Indonesia
Family with teens
Stayed 1 night in June 2015

Flawless Service”

Staff, Room and Location

i have been to numerous five star hotel before, but no one has offered me the best and sincere hospitality like Mandarin Hotel offers. Ever since i stepped my foot on the Hotel, the receptionist already greeted us with a warm smile and friendly gesture. She then upgrade our room to the Deluxe and facing the "Bundaran HI" . I only stay here for 1 night, but definitely will be back here again if i have chance.

Reviewed June 25, 2015

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10.0
Exceptional
Yan from Taiwan
Couple
Deluxe Room King
Stayed 1 night in December 2018

Trill by day comfort by night”

When we stepped into this hotel lobby, we felt very welcomed by hospitable staff. After a quick check in, the receptionist brought us to our lovely room, which has a great view of selamat datang monument, and gave us a brief room tour. To be honest, everything in oriental is so nice that I decide to visit this place once a month. It would definitely be my favorite weekend escape.

Reviewed December 25, 2018

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Dear Mr. Yan, Thank you for your kind rating and review. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcome you back sometime in the near future. Sincerely, Nadia K. Tika Communications Manager

Responded January 04, 2019
Mandarin Oriental Jakarta
10.0
Exceptional
APSARI from Indonesia
Group
Deluxe Room King
Stayed 1 night in January 2018

Excellent stay”

Had a great time staying at Mandarin Jakarta. Loved the room, the staff, and the facilities. All was excellent!

Reviewed January 18, 2018

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Dear Apsari, Thank you for sharing your feed back on Agoda and I am happy to learn that you had an enjoyable stay with us. I will convey your kind comments to all colleagues at the hotel. We look forward to welcoming you back to Mandarin Oriental, Jakarta. Sincerely, Marlene Mandarin Oriental, Jakarta

Responded March 21, 2018
Mandarin Oriental Jakarta
10.0
Exceptional
FIFI from Indonesia
Couple
Deluxe Room King
Stayed 1 night in August 2019

It's on the top of my list”

the best experience I have during my stay in Mandarin Oriental. I like everything about it.

Reviewed September 08, 2019

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9.6
Exceptional
Anke from Australia
Business traveler
Deluxe Room King
Stayed 2 nights in November 2017

Beautiful Hotel, Fantastic Service”

Can't really fault this hotel. Service was excellent, room was beautiful and nicely decorated. Location was great for me, but in Jakarta that always depends on where you need to be... If there's just one thing I would suggest to improve it would be to attack the mould in the shower... that's really easy to do!

Reviewed November 20, 2017

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10.0
Exceptional
irene from Indonesia
Family with young children
Deluxe Room King
Stayed 1 night in July 2019

Superb”

At first we're a bit hesitant on staying Mandarin because it's been quite long since I stay there. Turns out the service is excellent and the rooms and bathrooms were spacious clean! My kid love it very much. All staffs were very polite and helpful. Definetelly going back there for another staycation

Reviewed July 14, 2019

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Dear Ms. Irene, Thank you for taking the time to review us following your stay. We are delighted to hear that you enjoyed our spacious rooms and excellent service during your stay. We look forward to welcome you back to Mandarin Oriental, Jakarta soon. Sincerely, Nadia K. Tika Communications Manager

Responded July 15, 2019
Mandarin Oriental Jakarta
9.7
Exceptional
Sen from Singapore
Business traveler
Stayed 3 nights in June 2014

Great stay and convenience!”

Location, Service and Rooms

The stay was enjoyable. From check-in to check-out, the service was impeccable. The only disappointing thing to mention was the price but as it was peak season ... It probably couldn't be helped. Why good service? The check-in was quick and efficient - with a cool towel (considering the sweltering outside heat) and a cool glass of passion fruit juice. There was an upselling of the services for the Business Lounge ... But not pushy ... The Housekeeping staff was able make up the room fully in the evening - even though I had forgot to turn off the Do Not Disturb light for the room. The Business Lounge staff were attentive and remembered my name for my subsequent visits. The check-out was "marred" by a adding of a mini-bar charge - with quick and decisive service recovery by the front-desk staff. As I did not actually consume the Snicker Bar, she just took it off the final bill, no further questions asked. Loved the stay ... If the price was right I would not hesitate to return!

Reviewed June 16, 2014

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6.3
Good
Moez from Tunisia
Couple
Deluxe Room King
Stayed 1 night in June 2014

normal not extraordinary”

location, clean,

overall the hotel is good but overrated compared to the next door Grand Hyatt or Ritz carlton..defenitely the Mandarin Oriental is less impressive but with the same price. I booked a 300 USD night but they ask me to pay for WIFI...it was really unexpected ...nowadays even cafés on the street provide free wifi. i stayed in the Grand Hyatt and Ritz carlton for less than the price i paid for the Mandarin ( better rooms in Hyatt and Ritz) and i had free WIFI - ordered in room dining and there was something missing from the dish but they say no apologies nothing at all. If i have to pay that price for the room i rather go to Grand Hyatt across the street which has beter room, and better access to the malls around

Reviewed June 13, 2014

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9.2
Exceptional
Herbert from Australia
Couple
Deluxe Club Floor Room with King Bed - Non-Smoking
Stayed 2 nights in July 2017

Top Management”

Management at all levels ensures staff have a very caring and attentive service to all guests. Their ability to converse in English excels all other Five Star hotels in Jakarta

Reviewed July 18, 2017

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8.7
Excellent
samihah from Indonesia
Business traveler
Stayed 1 night in October 2014

Great location”

Fresh juice at bfast. Nice, polite and helpfull staff

It was easier book with agoda than book direct to reservation. stay at mandarin a lot. Great front desk staff handling check in. Very nice n polite. Never found this before when ci at mandarin. :)

Reviewed October 26, 2014

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10.0
Exceptional
Fanny from Indonesia
Business traveler
Stayed 1 night in April 2015

Superb location with helpful staffs”

Location, service and dining options

My short stay at Mandarin was very pleasant, they even gave me an upgrade facing the superb view of Bundaran HI. Needless to say dining options and staff performance at the premises were unexceptional.

Reviewed April 10, 2015

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