"Right from the start the team shown an excellent service."
Location rating score
450 meters to public transportation
Located in heart of Jakarta
|Value for money||8.8|
|Distance to city center||0.0 Km|
|Nearest airport||Halim Perdanakusuma International Airport (HLP)|
|Distance to airport||10.4 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Mandarin Oriental Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mandarin Oriental Jakarta also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mandarin Oriental Jakarta has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange car rental for you.
Mandarin Oriental Jakarta does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Had a great time staying at Mandarin Jakarta."
January 18, 2018
"Toilet was impressive especially the bathtub!"
September 23, 2019
"The best hotel you can ever find in jakarta"
March 1, 2018
Well-positioned in Thamrin, Mandarin Oriental Jakarta is the ideal point of departure for your excursions in Jakarta. Only 0.0 Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Embassy of the Kingdom of Belgium, Embassy of Royal Belgian, Embassy of United Kingdom.
Simply put, all the services and amenities you have come to expect from Mandarin Oriental Hotel Group are right in the comfort of your own home. While lodging at this wonderful property, guests can enjoy 24-hour room service, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, valet parking.
Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, clothes rack, complimentary instant coffee, complimentary tea, linens, provided to help guests recharge after a long day. Throughout the day you can enjoy the relaxing atmosphere of the hot tub, fitness center, sauna, outdoor pool, spa. With an ideal location and facilities to match, Mandarin Oriental Jakarta hits the spot in many ways.
"Perfect room , & staffs hospitality 👌🏻👌🏻."
August 5, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Children 0-12 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Mandarin Oriental Jakarta
Show reviews that mention
Felt like home”
I really liked my staying at Mandarin Oriental Jakarta. I checked in and forgot to bring enough cash or credit card with me, so I couldn't pay deposit. The staffs were very friendly, they trusted me and didn't hassle for deposite money. My room was spotless! Very clean! I also loved the food at Mandarin Oriental Jakarta. Reminded me of my mum's cook.
Mandarin Oriental is located centrally in Jakarta. Near everywhere, you name them - shopping malls, restaurants, etc. Location is definitely important when in Jakarta, considering the bad traffic. We especially liked the view from our room - very romantic at night. The staffs, decor, sound-proof rooms - they are all perfect. Would definitely stay again in Mandarin Oriental!
Classy establishment in the most central location”
I went on a business trip last week and was looking for a nice hotel around the Thamrin area. Mandarin came up first on TripAdvisor ranking for hotels in Jakarta, so I trust right away it could not be so bad. I was worried that it would be an old, boring hotel but I ended up being blown away by the classy design and comfort that the room offers. For superior type, the room is very (I mean "very") spacey. It felt like a deluxe type or even more. The room is very much designed for business travellers, with work area and couches. The bathroom is nothing to be complained about either -and oh, there is a jacuzzi-like bath tub separated from the room with a glass window which makes the room feels even more spacious (you can close iy of course). My room was on a high floor and oversaw the HI roundabout, such a nice way to watch the city traffic in the comfort of luxury-class hotel.
There is no better hotel in Asia”
I have been a constant traveler within Asia - for many years - and I can honestly say (for me) there is no better hotel anywhere in all of Asia. I really cannot fault anything in this hotel - when I next visit Jakarta I will definitely make the Mandarin Oriental my 'home' during my stay. Thank you.
I am a convert”
Basically I am a convert and I will always be using Mandarin Oriental going forward whenever I'm holidaying with the intention of spending a fair amount of time at the hotel. The staff were awesome, the restaurants were awesome and extremely good value, the room was amazing. There were a large number of nice touches that I haven't experienced at competitor hotels. I can't wait to stay with at another of their hotels again.
Love everything that Mandarin Oriental prepared for our family...the sweets, fruits plate, cookies for my daughter, toys and baby bath set..not to mention the suites is so much better than the one in Singapore. They even pay for your taxi fares if you going to the shopping malls nearby.
Great Hotel at the Heart of Jakarta”
We had a pleasant stay in Mandarin Oriental Jakarta. Nothing to say except OUTSTANDING.
I can't find any fault from this hotel! My husband and I stayed for 3 nights last week. When we checked in, our room got upgraded to better room, received 2 movies ticket, received shopping vouchers and that was only started!. The housekeeping personnel always check to our room in the late afternoon if we need any assistance. AND we were allowed to check out at 4pm (due to our flight not until 11pm). What else you could ask more? this wasn't the first time i stayed at Mandarin, absolutely I will stay there again!
Our best stay in Jakarta so far. The best, friendliest, beautiful smiles from all staff. ”
We are frequent traveller to this city and hotels around Bundaran HI are our prefered choice. This time around we opt for MO and didn't expect much like the rest of the 5 stars hotel before but MO proves us wrong. Right from the start the team shown an excellent service. Our gratitude to Manager Ms Audrey Lim for providing a great team right from the concierge, front desk, f&b at Cinnamon, security, house keepers etc. They made our stay one of the most relaxing and welcoming. They have truly reflect values as in old Javanese saying "memangun resep tyasing sasama (kita selalu membuat senang hati orang lain)" The kueh lapis and the macaroon was most wonderful. The complimentary wifi was super fast plus the complimentary shuttle to nearby mall. Definitely MO is our top choice of stay for Jakarta in future. Many thanks to Vivian our host, Nathania, Inggride, Rakhel, Eunike, Tesa, Keke, Iqbal, Jeremy, Furqon, Pak Ibnir and many others that name are not mentioned. Keep up the good work.
Dear Ms. Zalizah, Thank you for taking the time to review us following your stay. We are truly delighted to hear that you enjoyed our fantastic service and facilities. We do hope to welcome you back to Mandarin Oriental, Jakarta in the near future. Sincerely, Nadia K. Tika Communications Manager
i have been to numerous five star hotel before, but no one has offered me the best and sincere hospitality like Mandarin Hotel offers. Ever since i stepped my foot on the Hotel, the receptionist already greeted us with a warm smile and friendly gesture. She then upgrade our room to the Deluxe and facing the "Bundaran HI" . I only stay here for 1 night, but definitely will be back here again if i have chance.
Trill by day comfort by night”
When we stepped into this hotel lobby, we felt very welcomed by hospitable staff. After a quick check in, the receptionist brought us to our lovely room, which has a great view of selamat datang monument, and gave us a brief room tour. To be honest, everything in oriental is so nice that I decide to visit this place once a month. It would definitely be my favorite weekend escape.
Dear Mr. Yan, Thank you for your kind rating and review. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcome you back sometime in the near future. Sincerely, Nadia K. Tika Communications Manager
Had a great time staying at Mandarin Jakarta. Loved the room, the staff, and the facilities. All was excellent!
Dear Apsari, Thank you for sharing your feed back on Agoda and I am happy to learn that you had an enjoyable stay with us. I will convey your kind comments to all colleagues at the hotel. We look forward to welcoming you back to Mandarin Oriental, Jakarta. Sincerely, Marlene Mandarin Oriental, Jakarta
It's on the top of my list”
the best experience I have during my stay in Mandarin Oriental. I like everything about it.
Beautiful Hotel, Fantastic Service”
Can't really fault this hotel. Service was excellent, room was beautiful and nicely decorated. Location was great for me, but in Jakarta that always depends on where you need to be... If there's just one thing I would suggest to improve it would be to attack the mould in the shower... that's really easy to do!
At first we're a bit hesitant on staying Mandarin because it's been quite long since I stay there. Turns out the service is excellent and the rooms and bathrooms were spacious clean! My kid love it very much. All staffs were very polite and helpful. Definetelly going back there for another staycation
Dear Ms. Irene, Thank you for taking the time to review us following your stay. We are delighted to hear that you enjoyed our spacious rooms and excellent service during your stay. We look forward to welcome you back to Mandarin Oriental, Jakarta soon. Sincerely, Nadia K. Tika Communications Manager
Great stay and convenience!”
The stay was enjoyable. From check-in to check-out, the service was impeccable. The only disappointing thing to mention was the price but as it was peak season ... It probably couldn't be helped. Why good service? The check-in was quick and efficient - with a cool towel (considering the sweltering outside heat) and a cool glass of passion fruit juice. There was an upselling of the services for the Business Lounge ... But not pushy ... The Housekeeping staff was able make up the room fully in the evening - even though I had forgot to turn off the Do Not Disturb light for the room. The Business Lounge staff were attentive and remembered my name for my subsequent visits. The check-out was "marred" by a adding of a mini-bar charge - with quick and decisive service recovery by the front-desk staff. As I did not actually consume the Snicker Bar, she just took it off the final bill, no further questions asked. Loved the stay ... If the price was right I would not hesitate to return!
normal not extraordinary”
overall the hotel is good but overrated compared to the next door Grand Hyatt or Ritz carlton..defenitely the Mandarin Oriental is less impressive but with the same price. I booked a 300 USD night but they ask me to pay for WIFI...it was really unexpected ...nowadays even cafés on the street provide free wifi. i stayed in the Grand Hyatt and Ritz carlton for less than the price i paid for the Mandarin ( better rooms in Hyatt and Ritz) and i had free WIFI - ordered in room dining and there was something missing from the dish but they say no apologies nothing at all. If i have to pay that price for the room i rather go to Grand Hyatt across the street which has beter room, and better access to the malls around
Management at all levels ensures staff have a very caring and attentive service to all guests. Their ability to converse in English excels all other Five Star hotels in Jakarta
It was easier book with agoda than book direct to reservation. stay at mandarin a lot. Great front desk staff handling check in. Very nice n polite. Never found this before when ci at mandarin. :)
Superb location with helpful staffs”
My short stay at Mandarin was very pleasant, they even gave me an upgrade facing the superb view of Bundaran HI. Needless to say dining options and staff performance at the premises were unexceptional.