Mandarin Oriental Jakarta
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9.1
Exceptional
/10
(253 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Plaza Indonesia330 m
  • National Museum2.16 km
  • National Monument2.34 km
  • Istiqlal Mosque3 km
  • Central Park Mall4.13 km
  • Jakarta History Museum6.83 km
  • Dunia Fantasi Theme Park (Ancol)8.06 km
  • Baywalk Pluit Mall10.13 km
  • Waterbom Jakarta12.29 km
  • Taman Mini Indonesia Indah14.29 km
  • 2017

    Mandarin Oriental Jakarta

    Jalan M.H. Thamrin PO Box 3392, Thamrin, Jakarta, Indonesia, 10310 - See map

    This property is in high demand!

    Last booked 9 hours ago

    "We had to stay an extra night due to the Bali volcano eruption and the staff was very helpful and accommodating."
    Marc - December 1, 2017
    Exceptional reputation
    Recommended by 96% of guests
    Exceptional cleanliness
    9.5 rating for cleanliness
    Exceptional comfort
    9.5 room quality and comfort
    Exceptional service
    9.3 rating for service
    • 750 meters to public transportation

    • Airport transfer

    • Located in heart of Jakarta

    • Hot tub

    • Sauna

    Cheaper than 94% of all properties in Jakarta in the last 24 hoursCompared to 8,462 Jakarta properties at Agoda for various dates
    Property ranking|Compared to 8,462 Jakarta properties
    See all rankings
    Value for money score
    8.8/10
    Location score
    9.2/10
    Service score
    9.3/10
    Cleanliness score
    9.5/10
    Better than
    99
    %
    of Jakarta properties
    Better than
    99
    %
    of Jakarta properties
    Better than
    99
    %
    of Jakarta properties
    Better than
    99
    %
    of Jakarta properties
    Value for money8.8
    Distance to city center0.0 Km
    Location rating9.2
    Nearest airportHalim Perdanakusuma International Airport (HLP)
    Distance to airport10.4 km

    Rooms available at Mandarin Oriental Jakarta

    9.5
    Exceptional
    Room comfort & quality
    Deluxe Room King
    Deluxe Room King
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Premier Room king bed
    Premier Room king bed
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 47 m²/506 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Deluxe Club Floor Room with King Bed - Non-Smoking
    Deluxe Club Floor Room with King Bed - Non-Smoking
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Oriental Suite Room
    Oriental Suite Room
    ...
    • Room size: 95 m²/1023 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Club Room
    Premier Club Room
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Club Room
    Superior Club Room
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 47 m²/506 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Deluxe Room Twin
    Deluxe Room Twin
    ...
    • City view
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 95 m²/1023 ft²
    Enter dates to see prices

    What people love about Mandarin Oriental Jakarta

    • 10.0
      Exceptional
      Staff 

      "When we stepped into this hotel lobby, we felt very welcomed by hospitable staff."

      Yan Y.

      |

      December 25, 2018

    • 10.0
      Exceptional

      "You get the expected great room, smooth check in and check out."

      Monica

      |

      June 19, 2018

    • 9.6
      Exceptional
      Staff 

      "Service was excellent, room was beautiful and nicely decorated."

      Anke

      |

      November 20, 2017

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    More about Mandarin Oriental Jakarta

    More about Mandarin Oriental Jakarta

    8.8
    Excellent

    "Great service , the sense of proudness of staff to be workin..."

    Wong

    |

    November 17, 2017

    An overview

    Show less

    Most talked about facilities

    Housekeeping
    11 mentions
    Breakfast
    7 mentions
    Food & Dining
    5 mentions
    Internet
    4 mentions

    What they offer

    10.0
    Exceptional

    "First time staying in MO and it's hands down one of the best..."

    Monica

    |

    June 19, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Vegetarian

    Restaurants on site

    Cinnamon
    Menu:Buffet, A-la-carte
    Lyon
    Cuisine:French
    Menu:Buffet
    Li Feng
    Cuisine:Chinese
    Menu:Buffet

    Nearby restaurants

    Indonesian cuisine
    Indonesian cuisine
    Bengawan
    430 m Indonesian, International, Mexican
    Huize Trivelli
    1.2 km Indonesian, International
    Palalada
    1.4 km Indonesian
    American cuisine
    American cuisine
    Carl's Jr.
    90 m American, Fast food
    Social House
    120 m American, Asian, European
    Benedict
    210 m American, Cafe, European
    Asian cuisine
    Asian cuisine
    Gyu-Kaku
    60 m Asian, Japanese
    Crystal Jade Palace Restaurant
    90 m Asian, Chinese
    Signatures Restaurant
    90 m Asian, Chinese, European

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Mandarin Oriental Jakarta from real guests

    Overall rating
    9.2
    Exceptional
    From 395 reviews
    Provided by verified guests of
    Agoda Reviews (253)Booking.com Reviews (142)
    Rating via Agoda9.1
    /
    10
    Exceptional
    Cleanliness9.5
    Facilities8.9
    Location9.2
    Room comfort and quality9.5
    Service9.3
    Value for money8.8
    High score for Jakarta
    Rating
    9+ Exceptional (101)
    8-9 Excellent (30)
    7-8 Very Good (18)
    6-7 Good (4)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (21)
    Jun - Aug (69)
    Sep - Nov (41)
    Dec - Feb (26)
    All guests (253)
    All room types
    All languages

    Show reviews that mention 

    Showing 157 verified guest comments
    12345
    10.0
    Exceptional
    irene from Indonesia
    Family with young children
    Deluxe Room King
    Stayed 1 night in July 2019

    Superb”

    At first we're a bit hesitant on staying Mandarin because it's been quite long since I stay there. Turns out the service is excellent and the rooms and bathrooms were spacious clean! My kid love it very much. All staffs were very polite and helpful. Definetelly going back there for another staycation

    Reviewed July 14, 2019

    Dear Ms. Irene, Thank you for taking the time to review us following your stay. We are delighted to hear that you enjoyed our spacious rooms and excellent service during your stay. We look forward to welcome you back to Mandarin Oriental, Jakarta soon. Sincerely, Nadia K. Tika Communications Manager

    Responded July 15, 2019
    Mandarin Oriental Jakarta
    10.0
    Exceptional
    Yan from Taiwan
    Couple
    Deluxe Room King
    Stayed 1 night in December 2018

    Trill by day comfort by night”

    When we stepped into this hotel lobby, we felt very welcomed by hospitable staff. After a quick check in, the receptionist brought us to our lovely room, which has a great view of selamat datang monument, and gave us a brief room tour. To be honest, everything in oriental is so nice that I decide to visit this place once a month. It would definitely be my favorite weekend escape.

    Reviewed December 25, 2018

    Dear Mr. Yan, Thank you for your kind rating and review. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcome you back sometime in the near future. Sincerely, Nadia K. Tika Communications Manager

    Responded January 04, 2019
    Mandarin Oriental Jakarta
    10.0
    Exceptional
    Monica from Singapore
    Solo traveler
    Deluxe Room King
    Stayed 2 nights in June 2018

    Impeccable Service”

    First time staying in MO and it's hands down one of the best luxury hotel I've stayed in. You get the expected great room, smooth check in and check out. But what i would like to highlight is the great Guest Relation Team - one of them was already in the room to welcome me when I arrived (she was just done preparing for my super early arrival), address me by my name each time I'm going in and out of the Hotel (it almost seems like they are 'stalking' from around the corner, haha). And one of the best touch (actually make that 2) I did not expect were on the last night of my stay, I decided not to have a drink at the bar and come back to the hotel earlier, only to be welcomed by a bucket of beers and snacks for my enjoyment (it is almost as if they read my mind!!!). And on my last day, because my flight was so late, I was offered a super late check out (time was unheard of) so I can rest and refresh myself before leaving to the airport. Will definitely be my first choice when I'm back.

    Reviewed June 19, 2018

    Dear Ms. Monica, Thank you for your wonderful review on Agoda following your stay with us. I'm glad to hear that you had a memorable stay. I will surely convey your kind remarks to the team and we look forward to welcoming you back to Mandarin Oriental, Jakarta. Sincerely, Nadia K. Tika Communications Manager

    Responded July 24, 2018
    Mandarin Oriental Jakarta
    9.6
    Exceptional
    Anke from Australia
    Business traveler
    Deluxe Room King
    Stayed 2 nights in November 2017

    Beautiful Hotel, Fantastic Service”

    Can't really fault this hotel. Service was excellent, room was beautiful and nicely decorated. Location was great for me, but in Jakarta that always depends on where you need to be... If there's just one thing I would suggest to improve it would be to attack the mould in the shower... that's really easy to do!

    Reviewed November 20, 2017
    9.2
    Exceptional
    Mohamed from Singapore
    Solo traveler
    Stayed 1 night in December 2016

    Excellent”

    Good choice for biz traveller. Nice room with living space to meet partners in lobby or room. Concern for Muslim clients who may not be comfy enough to dine in for bfast or meals at Cinnamon due to pork being served and the mixed use of cutlery and plates.

    Reviewed December 26, 2016
    10.0
    Exceptional
    Triska from Indonesia
    Couple
    Stayed 3 nights in July 2015

    SUPERB HOTEL”

    Room (new, clean and big), Services (hospitality, food) and security

    I can't find any fault from this hotel! My husband and I stayed for 3 nights last week. When we checked in, our room got upgraded to better room, received 2 movies ticket, received shopping vouchers and that was only started!. The housekeeping personnel always check to our room in the late afternoon if we need any assistance. AND we were allowed to check out at 4pm (due to our flight not until 11pm). What else you could ask more? this wasn't the first time i stayed at Mandarin, absolutely I will stay there again!

    Reviewed July 29, 2015
    10.0
    Exceptional
    wibisono from Indonesia
    Family with teens
    Stayed 1 night in June 2015

    Flawless Service”

    Staff, Room and Location

    i have been to numerous five star hotel before, but no one has offered me the best and sincere hospitality like Mandarin Hotel offers. Ever since i stepped my foot on the Hotel, the receptionist already greeted us with a warm smile and friendly gesture. She then upgrade our room to the Deluxe and facing the "Bundaran HI" . I only stay here for 1 night, but definitely will be back here again if i have chance.

    Reviewed June 25, 2015
    9.3
    Exceptional
    Conrado from Philippines
    Business traveler
    Stayed 1 night in September 2014

    The best service so far I have had from a 5 star”

    Service, Comfort, Location

    It was an exceptional service. The entire team has helped me with my issues with the Indonesian customs and they even upgraded my room. The entire time I stayed there, the provided and impeccable service and did not treat me like a guest but as a family member. One of the best hotels I have stayed at!

    Reviewed September 22, 2014
    9.3
    Exceptional
    ai from Singapore
    Couple
    Stayed 2 nights in October 2013

    Wonderful stay and feel like a VIP”

    Awesome staff and fantastic room with great location

    The check in staff is friendly and professional. He also gave us a complimentary room upgrade even though it was the peak period (Hari Raya weekend). He also showed us our room and gave us more information regarding the restaurants and shuttle bus service to the malls. The room is spacious and fantastic. We had a really comfortable stay and the TV has the full range of cable channels too. The booking comes with breakfast and it was quite good, with wide variety of food. Hotel is also very near the malls- grand indo and plaza indo.

    Reviewed November 19, 2013
    8.4
    Excellent
    Ken from Indonesia
    Family with young children
    Premier Room king bed
    Stayed 1 night in December 2018

    Big rooms”

    Great location in the middle of town; easy access; refurbed a few years ago and still in good condition with large rooms and lots of space for families.

    Reviewed December 18, 2018

    Dear Mr. Ken, Thank you for rating us following your stay at Mandarin Oriental, Jakarta. We hope to welcome you back in the near future. Sincerely, Nadia K. Tika Communications Manager

    Responded December 21, 2018
    Mandarin Oriental Jakarta
    10.0
    Exceptional
    daniel from Indonesia
    Family with young children
    Deluxe Room King
    Stayed 3 nights in March 2018

    Exceptional!”

    Everything was perfect!! Worth the money

    Reviewed November 03, 2018

    Dear Mr. Daniel, Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcome you back to Mandarin Oriental, Jakarta in the near future. Sincerely, Nadia K. Tika Communications Manager

    Responded November 06, 2018
    Mandarin Oriental Jakarta
    10.0
    Exceptional
    Robert from United States
    Business traveler
    Premier Room king bed
    Stayed 1 night in May 2018

    High-end and quiet”

    Exclusive and quiet

    Reviewed October 06, 2018

    Dear Mr. Robert, Thank you for taking the time to review us. We look forward to welcome you back to Mandarin Oriental, Jakarta in the near future. Kind regards, Nadia K. Tika Communications Manager

    Responded October 08, 2018
    Mandarin Oriental Jakarta
    10.0
    Exceptional
    Robert from United States
    Business traveler
    Deluxe Club Floor Room with King Bed - Non-Smoking
    Stayed 1 night in September 2018

    Place to have a high-end meeting ”

    Classy

    Reviewed October 06, 2018

    Dear Mr. Robert, Thank you for your kind review following your stay with us. We hope to welcome you back to Mandarin Oriental, Jakarta soon. Sincerely, Nadia K. Tika Communications Manager

    Responded October 08, 2018
    Mandarin Oriental Jakarta
    8.8
    Excellent
    Prinzessa from Indonesia
    Couple
    Premier Room king bed
    Stayed 1 night in October 2017

    Good”

    My room is Premier room type, just a lil bit dissapoint about, there's no information about the room you buy in agoda, i came with my fam and the receptions tell us our room is not include breakfast, with a lil bit argue, finaly the receptions gave us but for our next book, still there is no breakfast.

    Reviewed October 16, 2017
    9.6
    Exceptional
    Scott from United Kingdom
    Solo traveler
    Premier Room king bed
    Stayed 1 night in April 2017

    I am a convert”

    Basically I am a convert and I will always be using Mandarin Oriental going forward whenever I'm holidaying with the intention of spending a fair amount of time at the hotel. The staff were awesome, the restaurants were awesome and extremely good value, the room was amazing. There were a large number of nice touches that I haven't experienced at competitor hotels. I can't wait to stay with at another of their hotels again.

    Reviewed April 19, 2017
    9.6
    Exceptional
    Cindy from Singapore
    Group
    Deluxe Room King
    Stayed 2 nights in March 2017

    Fantastic service and comfortable beds”

    The rooms were spacious and clean, and very comfortable. The spa was one of the best I've been to so far. The only downside is the noise from the roads that could be heard throughout which they do provide ear plugs. And wifi was not included so had to pay extra for it. Other than that, everything is perfect and would definitely return again.

    Reviewed March 22, 2017
    10.0
    Exceptional
    Mohammed from Saudi Arabia
    Couple
    Deluxe Room King
    Stayed 1 night in January 2017

    Best Stay”

    If you are looking for a city hotel that has the best staff, cleanest rooms and great facilities then this is the place to be. nice city view. Very quit rooms. Large bath tub. Fitness center, spa, and nice pool.

    Reviewed January 20, 2017
    10.0
    Exceptional
    Fanny from Indonesia
    Business traveler
    Stayed 1 night in April 2015

    Superb location with helpful staffs”

    Location, service and dining options

    My short stay at Mandarin was very pleasant, they even gave me an upgrade facing the superb view of Bundaran HI. Needless to say dining options and staff performance at the premises were unexceptional.

    Reviewed April 10, 2015
    9.3
    Exceptional
    Aggrey from Australia
    Business traveler
    Stayed 4 nights in September 2014

    Excellent hotel”

    It was clean, confortable and the staff were wonderful

    Fabulous and comfortable. The food was excellent and the location perfect. The staff were very responsive to my every need and promptly too. They allowed me a complementary late check out at 4.00pm with no extra charge. ...and the chef even asked me what type of food I wanted and he obliged with my request!!

    Reviewed October 06, 2014
    10.0
    Exceptional
    John from Australia
    Business traveler
    Stayed 1 night in September 2014

    There is no better hotel in Asia”

    Comfort, Staff, Services

    I have been a constant traveler within Asia - for many years - and I can honestly say (for me) there is no better hotel anywhere in all of Asia. I really cannot fault anything in this hotel - when I next visit Jakarta I will definitely make the Mandarin Oriental my 'home' during my stay. Thank you.

    Reviewed September 06, 2014
    12345
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    Mandarin Oriental Jakarta
    |Exceptional 9.1
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Plaza Indonesia
    • Sudirman Railway Station is within 0.75 km