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Mandarin Oriental Kuala Lumpur
Deluxe Park View Room Twin - View, Mandarin Oriental Kuala Lumpur in Kuala Lumpur
a view from a balcony overlooking a city, Mandarin Oriental Kuala Lumpur in Kuala Lumpur
a large room with a large fountain in the middle of it, Mandarin Oriental Kuala Lumpur in Kuala Lumpur
Lobby, Mandarin Oriental Kuala Lumpur in Kuala Lumpur
Swimming pool [outdoor], Mandarin Oriental Kuala Lumpur in Kuala Lumpur
Swimming pool [outdoor], Mandarin Oriental Kuala Lumpur in Kuala Lumpur

Removed from saved list

9.1

Exceptional

8,582 reviews

8,582 reviews

Housekeeping104
View95
Breakfast60
See map
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Symphony Lake
90 m
Lake Symphony
100 m
Cold Storage
130 m
Pucuk Rebung
130 m
Tenmoku Pottery
130 m
Popular landmarks
Petronas Twin Towers
200 m
Aquaria KLCC
280 m
KLCC Park
290 m
KLCC - Bukit Bintang Pedestrian Walkway
300 m
Pavilion Kuala Lumpur
800 m
Closest landmarks
Tanjung Golden Village
150 m
RHB Bank
160 m
Yoshi Connection
170 m
Louis Vuitton
170 m
Sri Sutra Travel
170 m

Mandarin Oriental Kuala Lumpur

Kuala Lumpur City Centre Wilayah Persekutuan, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50088 - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent room comfort & quality

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Tennis court

Check-in/out [express]

BBQ facilities

This property is in high demand!

10 travelers have booked today.

Value for money8.8
Distance to city center0.2 km
Location rating9.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.0 km

Rooms available at Mandarin Oriental Kuala Lumpur

Club Park View Room King
...
  • Room size: 40 m²/431 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Deluxe City View Room King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Park View Room Twin
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Club Deluxe City View Room King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe City View Room Twin
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Park View Room King
...
  • Room size: 40 m²/431 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Mandarin Room King
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
3-Bedroom Executive Apartment
...
  • Room size: 152 m²/1636 ft²
  • City view
  • 2 single beds and 2 king be...
Enter dates to see prices
Club Suite King
...
  • Room size: 165 m²/1776 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Club Executive Park View Room King
...
  • Room size: 48 m²/517 ft²
  • Park view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What type of restaurant cuisines are offered at Mandarin Oriental Kuala Lumpur?

Mandarin Oriental Kuala Lumpur has a plethora of restaurant and food options for you to enjoy while staying at this property, which include Vegetarian restaurant, Chinese cuisine, International cuisine, and Asian cuisine.

Does Mandarin Oriental Kuala Lumpur have bars on the premises?

Enjoy your vacation the greatest way possible with Mandarin Oriental Kuala Lumpur's bar and poolside bar readily available right in front of your doorstep for when you need a sip or two.

What kind of non-water sports and outdoor activities are accessible at Mandarin Oriental Kuala Lumpur?

Mandarin Oriental Kuala Lumpur offers non-water sport and outdoor activities such as golf course (within 3 km), and tennis courts for you to sweat it out while lodging here.

What kinds of facilities are available for kids at Mandarin Oriental Kuala Lumpur?

While on vacation with your family, your kids can also enjoy the fun in sports and recreation facilities offered at Mandarin Oriental Kuala Lumpur such as kids pool.

What is the typical travel time to the closest airport from Mandarin Oriental Kuala Lumpur?

The average travel time to get from Mandarin Oriental Kuala Lumpur to the airport is 60 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.

What public parks are close by Mandarin Oriental Kuala Lumpur?

While lodging at Mandarin Oriental Kuala Lumpur, take joy in your early morning or evening wander at nearby park which include KL Forest Eco Park, Standard Chartered Bank Park, and River of Life.

What are the property's policies for children's bedding at Mandarin Oriental Kuala Lumpur?

Mandarin Oriental Kuala Lumpur's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many floors does Mandarin Oriental Kuala Lumpur have?

Mandarin Oriental Kuala Lumpur has a total of 30 floors.

What is the verified guest review consensus about Mandarin Oriental Kuala Lumpur's pet services?

67.0% of our verified customer ratings have given a positive review and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Mandarin Oriental Kuala Lumpur down in the review section.

What is the nearest train, metro, or bus station to Mandarin Oriental Kuala Lumpur?

The nearest train, metro, or bus station is LRT Train Station - Asia Jaya, 10081.58 m away from Mandarin Oriental Kuala Lumpur.

What restaurants are in close proximty of Mandarin Oriental Kuala Lumpur?

Mandarin Oriental Kuala Lumpur’s neighborhood is Kuala Lumpur City Centre which consists of popular restaurants such as Mosaic, Marini's on 57, and THIRTY8.

See map

Explore the neighborhood

What people love about Mandarin Oriental Kuala Lumpur

  • 9.2

    Exceptional
    Cleanliness

    "Strategic location, clean room and hotel going forward with environmental friendly policy with reduce usage of plastic."

    Tee

    |

    May 7, 2023

  • 10

    Exceptional
    Staff 

    "Staff was attentive, location was right by KLCC, cleanliness was top notch and service was all around amazing."

    Mohamed

    |

    May 2, 2023

  • 9.6

    Exceptional
    Location

    "Great location, it only takes a minute walk to KLCC."

    Fazira

    |

    May 3, 2023

Overall rating:

9.1

Exceptional
8,582 reviews
Cleanliness
9.4
Facilities
9.3
Location
9.6
Read all reviews >
What travelers say they love:
The hotel located in the heart of the city with nice view
Reinaldi from Thailand
Solo traveler
More about Mandarin Oriental Kuala Lumpur

More about Mandarin Oriental Kuala Lumpur

Mandarin Oriental Kuala Lumpur

See the best of Kuala Lumpur with a stay at Mandarin Oriental Kuala Lumpur, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Explorers need the best transportation options, and Terminal Bersepadu Selatan is just 8.6 km away from Mandarin Oriental Kuala Lumpur, giving your stay the added convenience of accessing one of the city's main transportation systems.
Mandarin Oriental Kuala Lumpur provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kuala Lumpur.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Mandarin Oriental Kuala Lumpur include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Mandarin Oriental Kuala Lumpur also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mandarin Oriental Kuala Lumpur is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Have fun at night with your travel companions right at the hotel's bar.
Mandarin Oriental Kuala Lumpur offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room and tennis court in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Take some time to explore Kuala Lumpur. Pose in front of Menara Kuala Lumpur located 1.0 km away, and you can always show your friends the time you went to Kuala Lumpur.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Breakfast

12 mentions

Housekeeping

7 mentions

Food & Dining

6 mentions

View

2 mentions

Languages spoken
  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Malay
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service
  • Valet parking

Food and dining

Restaurants on site
Mandarin Grill
  • Cuisine: International
  • Menu: Buffet
Lai Po Heen
  • Cuisine: Cantonese
  • Menu: Buffet
Mosaic
  • Cuisine: Chinese, Indian, Japanese
  • Menu: A-la-carte
Aqua Restaurant & Bar
  • Menu: Buffet
Wasabi Bistro
  • Cuisine: Japanese
  • Menu: Buffet
Mo Bar
  • Cuisine: International
  • Menu: Buffet

Location

Kuala Lumpur City Centre Wilayah Persekutuan, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50088
Exceptional
Location

9.6

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    18.0 km
  • Kuala Lumpur International Airport (KUL)
    46.0 km
Public transportation
  • LRT Train Station - KLCC
    280 m
  • Raja Chulan Monorail Station
    610 m
Hospital or clinic
  • Twin Tower Medical Clinic
    220 m
Shopping
  • Pavilion Kuala Lumpur
    800 m
Convenience store
  • 7 Eleven
    140 m
Cash withdrawal
  • ATM
    320 m

What's nearby

Popular landmarks
  • Petronas Twin Towers
    200 m
  • Aquaria KLCC
    280 m
  • KLCC Park
    290 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    300 m
  • Pavilion Kuala Lumpur
    800 m
  • Menara Kuala Lumpur
    1.0 km
  • Jalan Alor
    1.1 km
  • Central Market
    2.2 km
  • Chinatown - Kuala Lumpur
    2.3 km
  • KL Bird Park
    3.1 km
Nearby landmarks
  • Symphony Lake
    90 m
  • Lake Symphony
    100 m
  • Cold Storage
    130 m
  • Pucuk Rebung
    130 m
  • Tenmoku Pottery
    130 m
  • Uniqlo
    140 m
  • Tear Proof
    140 m
  • Kinokuniya
    140 m
  • Petrosains Discovery Center
    150 m
  • Galeri Petronas
    150 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 2 year(s).

Infant 2-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Suite Stay Inclusions:
    - Mercedes Benz E-Class limousine airport transfer on arrival. Surcharge is applicable for transfer between midnight and 06:00 AM.
    - MYR 150 spa credit with a minimum spend of MYR 500 at The Spa. Credits applicable for spa treatments only.
    - Exclusive access to the luxurious Mandarin Oriental Club Lounge. Club Lounge is open to guests aged 12 years and above and adheres to smart casual dress code.
    - Applicable for 3 nights stay only.
    - The minimum lead time is 48 hours prior to arrival.
  • Club Indulgence Inclusions:
    - Late check-out until 04:00 PM.
    - Mandarin Oriental Club benefits.
    - Minimum of 2 nights stay.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee585 MYR
  • Distance from city center0.2 km
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)98 MYR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors30
  • Number of restaurants3
  • Number of rooms 629
  • Year property opened1998
  • Most recent renovation2018

Reviews of Mandarin Oriental Kuala Lumpur from real guests

Provided by verified guests of Agoda
9.1
/
10
Cleanliness9.4
Facilities9.3
Location9.6
Service9.4
Value for money8.8
High score for Kuala Lumpur
Rating
9+ Exceptional (726)
8-9 Excellent (103)
7-8 Very Good (62)
6-7 Good (13)
<6 Below Expectation (36)
Time of the year
Mar - May (284)
Jun - Aug (159)
Sep - Nov (243)
Dec - Feb (254)

Show reviews that mention 

Showing 940 verified guest comments
12345
10.0
Exceptional
Sulastri from Singapore
Group
Twin Towers View Room Twin
Stayed 2 nights in November 2022

I ❤️ MO Kuala Lumpur.”

Excellent service right from check in. Warm smile and greetings from staffs definitely lightened up our day. Room was clean and exceed expectations. Mr Almo did a good housekeeping job on the second day too. Love the amenities and of course the diptyque toiletries is heaven. Long queue during breakfast but handled well by the lady staff which i forgot her name. Breakfast spread is good. Like to special mention Irfan, Sarah, Shohaib, Almo and the lady at breakfast counter. Keep up with your good work and thank you. I would definitely come back to this strategic location and beautiful hotel soonest. Well done Mandarin Oriental Kuala Lumpur ❤️

Reviewed November 12, 2022

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10.0
Exceptional
Nurhasyimah from Singapore
Family with young children
Deluxe Park View Room King
Stayed 3 nights in December 2022

Good price for excellent location and superb service ”

Hotel is conveniently located beside Suria KLCC with a sheltered walkway which was a blessing as it kept raining during our stay and we were still able to go out. They have a wide selection for breakfast buffet and their staff are really friendly, helpful and respectful no matter who you are. Swimming pool and gym are well maintained with towels provided.

Reviewed December 09, 2022

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10.0
Exceptional
MeiJia from Singapore
Couple
Twin Towers View Room King
Stayed 2 nights in November 2022

Awesome staycation”

No regrets! Just beside Suria KLCC mall, Marini’s on 57 and Twin Tower. There is this dance club at ground level, named Kyo. Staff were friendly, helpful and approachable, especially Denisa who helped me with my check in. Room is cozy and clean. Magnificent view of twin tower from my room. Walking distance to Pavilion mall. Alot of restaurants around. I would definitely stay here again.

Reviewed November 14, 2022

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10.0
Exceptional
Lang from Singapore
Couple
Deluxe City View Room King
Stayed 5 nights in October 2022

Exceptional”

Mandarin Oriental is very well located,just next door to Suria Mall,a very big mall where you can find everything you need,with food court and many eateries. It's also near the twin tower and the hop on hop off bus stop. Breafast selection is not bad with wide varieties of food. Had lunch at the chinese restaurant and dinner at the Italian restaurant,and I must say the standard of food is good. The covered link bridge to Pavillion mall is just 5 mins walk away from the hotel,and in less than 10 mins,you are at one of the biggest mall in KL,with all the branded stores and everything you need. If you need foot and body massage,the Thai Odyssey at Fahrenheit Mall is just opposite Pavillion Mall. If you are keen to explore more malls,Times Square and lalaport are also not too far away(within walking distance).

Reviewed October 30, 2022

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10.0
Exceptional
Shafina from Singapore
Family with young children
Deluxe City View Room King
Stayed 4 nights in October 2022

Great location, clean & spacious rooms.”

We had a fantastic stay. Room is clean & spacious. Hotel staff are very personal & welcoming. We were greeted by every staff we walked by. Location is great! Swimming pool is good & again great service from pool staff. Only feedback is the swimming pool floor is a bit slippery. I saw 2 young children slip & fell.

Reviewed November 06, 2022

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10.0
Exceptional
Mohammad from Singapore
Solo traveler
Twin Towers View Room King
Stayed 2 nights in January 2023

One of the Best Hotel”

One of the best hotel located just beside Suria KLCC and Petronas Twin Tower. Nice views from my hotel room at 23rd floor which facing the twin tower and the garden. Very convenient to travel around within the vicinity by Rapid KL or LRT too. The buffet spread was fantastic. Will come back here again when I visit KL in future. ✌️ from SG.

Reviewed January 10, 2023

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandarin Oriental Kuala Lumpur

Responded April 06, 2023
Mandarin Oriental Kuala Lumpur
10.0
Exceptional
Hidayatul from Malaysia
Couple
Deluxe City View Room King
Stayed 1 night in September 2021

Worth for money, excellent service!”

We had such a nice trip. Room is perfect, clean & very luxurious. Worth for money. The facilities is superb, and staffs are excellent. Very good service. I have made extra request since this is my husband's birthday, and they so are nice by giving complimentary cake. Tq hotel! We r very happy! 🥰 Worth it. But in terms of food, it is not meet our expectation. We had dinner at Mosaic, and the buffet is so so. all main dish such as nasi beriyani, pasta, is tasteless. Same with breakfast. Nasi lemak is not taste like nasi lemak. And other food like omelette, murtabak, is so so only. I think hotel should improve that. Chef need to do something on that. Next time I will repeat again to stay at MO, because service is superb and room very luxurious. but I will not spend on food. I will eat and spend food at KLCC.

Reviewed September 26, 2021

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10.0
Exceptional
Jung from Vietnam
Family with teens
Deluxe Park View Room Twin
Stayed 2 nights in October 2022

Great location and service”

Excellent location in KLCC near Petronas twin tower, the convention center, KLCC park, and Suria mall. When I requested a extra bed, they upgraded a better corner room with excellent view. All staffs were nice and the service was professional. I’d like to recommend the Chinese restaurant where you can taste really exquisite dishes. I will stay again here next time.

Reviewed October 23, 2022

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10.0
Exceptional
Haidar from Iraq
Business traveler
Deluxe City View Room Twin
Stayed 7 nights in November 2022

One of the best hotels ever ”

Its location is great just near by twin towers and the hotel is extremely clean and hygiene also the room space was fantastic, all the room stuff smelling very nice, bath room so relaxing with nice decorate and colors, I highly recommend this hotel Haidar from iraq

Reviewed December 08, 2022

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10.0
Exceptional
Muhammed from Singapore
Family with young children
Deluxe City View Room Twin
Stayed 2 nights in September 2022

Possibly the best hotel in KL! ”

We thoroughly enjoyed our stay in MO that we extended one more night. The staffs were attentive and the service rendered were efficient. I think that made a lot of difference to our experience staying here. There’s a separate kids pool and adult pool. Super kids friendly with a sunshade. The gym is great too! There’s also a kids club where you can send your kids for activities. My 7yo and 9yo looked forward to their visits to the kids club. Our stay was a really good one, we had an amazing time!

Reviewed September 05, 2022

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10.0
Exceptional
MONICA from Singapore
Group
Deluxe Park View Room Twin
Stayed 1 night in May 2022

Prime location, excellent property”

I went to KL to meet up with my friend for 2D1N stay. Mandarin Oriental is at the best location being next to KLCC and near to Petronas Twin Towers, as well as other hotel properties. Hence shopping and eating are not an issue. I tried the breakfast buffet and the dim sum lunch at the chinese restaurant and I had satisfied meals with my friend. I got the room facing the Petronas Twin Towers, so the view in the morning and in the night when the towers were light up were very nice. The hotel facilities were great and the service was good. For short stays where you do not want to waste time travelling around, and just enjoy and chill with your family or friends where amenities are nearby, madarin oriental is the choice for you.

Reviewed May 22, 2022

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10.0
Exceptional
Fazrul from Malaysia
Couple
Twin Towers View Room King
Stayed 1 night in March 2021

The best anniversary ever!”

We stayed for our anniversary last week. The super comfortable luxurious bed, the amazing ambience, the scenic breathtaking views, the wide variety of delicious & sumptuous food for buffet, the seamless check-in and checkout process, the ever friendly and welcoming staffs with their attention to detail, the luxury bath products and ohh the location (a few steps away from KLCC) are just some of the highlights that I truly love about MO Kuala Lumpur. As a matter of fact, would love to bring our kids next time around as they are also family friendly. I personally have never experienced such luxurious comfort and peace of mind right in the heart of KL! I can safely say, having stayed in hundreds of hotels (5 stars included) around the world, Mandarin Oriental KL is hands down one the best, if not THE best of them all!

Reviewed March 30, 2021

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10.0
Exceptional
Pauline from Malaysia
Couple
Deluxe City View Room King
Stayed 2 nights in April 2021

A truly 5 star hotel with great service”

My partner and I had a wonderful time celebrating our 10 year anniversary in Mandarin Oriental this weekend. We were elated when we were upgraded, as it made our stay even more special. The room was comfortable, clean and had a fantastic view of the park and part of twintowers. Despite being around for some years, Mandarin Oriental has managed to maintain its standard. Breakfast was good as well. Great variety to choose from and service was excellent despite the MCO period. To add a lovely touch to our stay, the hotel also gave us a delicious anniversary cake in conjunction to our anniversary. Thank you Mandarin Oriental for making our stay so special.

Reviewed April 18, 2021

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10.0
Exceptional
Salwa from Singapore
Solo traveler
Deluxe City View Room Twin
Stayed 2 nights in December 2022

Prime location”

My stay at MO was nothing but amazing. The staffs were all very kind and always ready to assist you. Room was excellent and spacious. Location is just a few steps away from KLCC which makes it easy for you to shop till you drop! Will definitely return the next time I come back to KL!

Reviewed December 25, 2022

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9.6
Exceptional
Gerald from Malaysia
Family with teens
Deluxe City View Room King
Stayed 1 night in March 2022

Birthday Do Rocks!”

Okay, besides the fact that the check in/out were not desirable, I think the 3R Apartment was very very enjoyable. The view - because it was a lower floor and facing the city, wasn't great, but my company was. C'est magnifique! Buffet food was good - we had an enjoyable relaxing spot for a party of 12pax. I remembered paying less because of the discounts that came with CIMB backcard, so do check that out. The apartment room itself, comfortable beds and sofas. Really nothing to complain about, we all slept like babies.

Reviewed November 20, 2022

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10.0
Exceptional
Abdul from Czech Republic
Solo traveler
Deluxe City View Room King
Stayed 1 night in November 2020

Simply luxury!”

Wow! Everything was exquisite! It was a lucky day for me as I got an early check-in, my room 2331 was already ready. I didn't go out from the room at all as I was kind of exhausted, had a very long nap on the amazingly comfortable king bed! I had a Deluxe City View Room King. I personally adored the bathroom the most. I was lazy to go out and decided to order an in-room dining service - Curry Laksa! It was absolutely scrumptious though it was fairly spicy, loved it. The breakfast was a buffet setting with great selections - Continental, Chinese, Malaysian, Indian and Healthy. I also loved the Mosaic restaurant interior design and layout, simply elegant. The overall customer service was excellent. Had an express check-out and it went smooth.

Reviewed November 28, 2020

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9.2
Exceptional
Hung from United States
Couple
Twin Towers View Room King
Stayed 4 nights in January 2023

Good hotel, but not up to Mandarin Oriental global reputation. ”

I have stayed in many luxury hotels in more than 97 countries, including the Four Seasons, Ritz, St. Regis, and the Conrad circuits. Recently, I stayed at the KL Mandarin for four nights and the experience was quite mixed, in a such way that I feel compelled to write this review after some time has already passed. The hotel is frankly severely understaffed, for which they need to take the appropriate measures, like just not booking too many rooms. The hotel, like some have said, is a bit outdated; this is not only in their physical look, but also in the outdated service. For instance, I got a room on the Club Floor (in some hotels, it's call the executive floor). I was a bit disturbed at the low quality of service on the club floor in such a way that I wrote to the manager and asked to end my club floor privileges after two days. It was very crowded, making it hard to find seats for two during the cocktail and breakfast hours. It felt like a cafeteria at times with so much clattering, which is not what a club floor should feel like. I believe the hotel offers too many rooms with Club floor privileges, which makes it less exclusive and feels like you're just in the lobby. Precisely because it was overcrowded, we rarely got any service. During cocktail hours on both nights that I went, for instance, I had to make my own drinks, and when I finished my drinks, no one came to offer another drink nor took away my glasses. I finally decided that I was better off walking to the liquor store nearby and just do my own cocktail hour in my room. Other issues with the hotel included bad upkeep of the gym, terrible check in procedures, untrained receptionists at check in, and circus-like atmosphere in the lobby area. After I wrote the manager to voice my concerns, they were very apologetic, gave me nice gifts to my room, and apologized sincerely. So I give them nods for being great professionals and recognizing the problems. Given these issues, I will distance myself from th

Reviewed January 09, 2023

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Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mandarin Oriental Kuala Lumpur

Responded April 06, 2023
Mandarin Oriental Kuala Lumpur
10.0
Exceptional
Annie from Malaysia
Family with teens
Club Deluxe City View Room King
Stayed 1 night in November 2022

Amazing Club Lounge”

In love with every detail of MO & the amazing club lounge. The room is perfectly cleaned with oriental design. Great hospitality and also thanks for the birthday cake!

Reviewed November 11, 2022

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10.0
Exceptional
Kent from United States
Solo traveler
Twin Towers View Room King
Stayed 1 night in January 2020

A metropolan paradise”

Honestly I've been to some nice hotels before, and this one may take the cake. The staff goes above and beyond to be helpful and respectful, almost always referring to you by your surname. My stay was perfect minus one tiny thing: I asked them to do one small bag of laundry, which consisted of 5 pairs of shorts, one pair of pants, some underwear, and about 5 T-shirts. Considering the room cost US $160 per night for the best view, I figured the single bag of laundry might cost $50. Boy was I wrong, they do the laundry by the item, and charge like a pricy dry cleaner in the states. My bill ended up being US $115 for the laundry, which they promised they would have to me by 10AM. I had to call at 1030AM after not receiving it by 10AM and this held me up. I complained about the bill given the tardiness, and they knocked 30% off. I felt overall this was reasonable, I just wish I knew how costly it was to do laundry beforehand, and that is on me for not asking.

Reviewed January 12, 2020

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10.0
Exceptional
Vivien from Singapore
Couple
Deluxe City View Room King
Stayed 2 nights in November 2022

Couple ”

Hotel: Grand, Spacious, Beautiful, excellent staff welcoming! feel safe Food: Awesome Amenities: Swimming pool, gym, spa, salon, etc Location: Beside the hotel you have KLCC shopping mall to shop. 5-10 mins car ride to Pavilion shopping mall as well.

Reviewed November 16, 2022

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