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Mandarin Oriental Tokyo
Deluxe King, Mandarin Oriental Tokyo in Tokyo
a very large room with a lot of windows, Mandarin Oriental Tokyo in Tokyo
Interior view, Mandarin Oriental Tokyo in Tokyo
Interior view, Mandarin Oriental Tokyo in Tokyo
Fitness center, Mandarin Oriental Tokyo in Tokyo
Mandarin Oriental Tokyo

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9

Exceptional

66 reviews

66 reviews

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See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Fukutoku Shrine

80 m

Nipponkoku Doro Gempyo

80 m

Site of the Ishimachi Bell Tower

80 m

Art Mall

80 m

Hakuza Nihombashi

80 m

Popular landmarks
Ginza

1.8 km

Ueno Park

3.2 km

Asakusa

3.6 km

Sensoji Temple

3.7 km

Tokyo Tower

4.0 km

Closest landmarks
COREDO Nihonbashi

110 m

Kono.mi

110 m

Yakuso Shrine

160 m

Nihonbashi Mitsukoshi Honten

160 m

COREDO Muromachi 3

170 m

Mandarin Oriental Tokyo

2-1-1 Nihonbashi Muromachi, Tokyo Station, Tokyo, Japan, 1038328 - See map

Strategically situated in Tokyo Station, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

50 meters to public transportation

Check-in [24-hour]

Airport transfer

Inside city center

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "To ensure compliance with local government direction, property is operating with reduced facilities and services.<br> Property continues to welcome guests for stays in our rooms and suites, to K’shiki Italian Dining, and The Spa at Mandarin Oriental, Tokyo. <br> All other outlets are closed at this time.<br> Property remains alert to advice from health experts and government authorities and will adapt our services based on the latest guidelines. <br> For more information on health advisories and safety precautions, please visit Japan’s Ministry of Health, Labour and Welfare page for the latest updates on Covid-19."

Facilities

Airport transfer

Valet parking

Pets allowed

Front desk [24-hour]

Spa

Hot tub

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.6
Location rating9.5
Nearest airportHaneda Airport (HND)
Distance to airport15.3 km

Rooms available at Mandarin Oriental Tokyo

Mandarin Corner King Suite
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Mandarin King Suite
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive King Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Mandarin Grand King Room
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Corner King Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Deluxe Premier Twin
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Twin Suite
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds or 1 sofa bed...
Enter dates to see prices
Deluxe Premier King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mandarin Oriental Tokyo?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mandarin Oriental Tokyo?

Mandarin Oriental Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 75000 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mandarin Oriental Tokyo has a car park right on site for maximum convenience. Parking is available for a fee of 6000 JPY per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mandarin Oriental Tokyo?

Wake up to a great continental breakfast at Mandarin Oriental Tokyo. A selection of food types including western, full american and asian breakfast options is available for guests. There's an additional charge of 5440 JPY for adults and 2657 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mandarin Oriental Tokyo?

Mandarin Oriental Tokyo features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Mandarin Oriental Tokyo?

Large events and gatherings such as weddings can be hosted at Mandarin Oriental Tokyo. Small or intimate events like honeymoons can also be accomodated.

Can business events be hosted at Mandarin Oriental Tokyo?

On-site venues and convenient event services make Mandarin Oriental Tokyo an ideal choice for hosting events such as conferences and meetings.

What is the smoking policy at Mandarin Oriental Tokyo?

Mandarin Oriental Tokyo is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Mandarin Oriental Tokyo?

The closest train, metro, or bus station to Mandarin Oriental Tokyo is Mitsukoshimae Station, 40 m away.

What restaurants are nearby Mandarin Oriental Tokyo?

Restaurants including GO, Maruka and Pokemon Cafe are popular in Mandarin Oriental Tokyo’s neighborhood which is known as Tokyo Station.

What popular shopping places are close to Mandarin Oriental Tokyo?

Shopping options in Mandarin Oriental Tokyo’s Tokyo Station neighborhood include Nihombashi Fukushimakan Midette, Yuito and Art Mall.

What are popular attractions near Mandarin Oriental Tokyo?

Mandarin Oriental Tokyo’s location in the Tokyo Station neighborhood makes it close to famous attractions including Tokyo Central Railway Station, Imperial Palace and The East Gardens of the Imperial Palace (Edo Castle Ruin).

What popular natural sightseeing spots are close to Mandarin Oriental Tokyo?

Mandarin Oriental Tokyo’s nearby natural sights include Renewed Grove located in the same Tokyo Station area.

See map

Explore the neighborhood

What people love about Mandarin Oriental Tokyo

  • 9.6

    Exceptional

    "The Mandarin Hotel is exquisite."

    Tom

    |

    October 17, 2022

  • 9.6

    Exceptional

    "Excellent room, great view from the 38th floor and wonderful food."

    Tom

    |

    October 17, 2022

  • 7.6

    Very good
    Staff 

    "Very good services - polite and efficient staff."

    Wai

    |

    July 4, 2019

Overall rating:

9.2

Exceptional
58 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.5
Read all reviews >
More about Mandarin Oriental Tokyo

More about Mandarin Oriental Tokyo

Mandarin Oriental Tokyo

You'll love the exceptional convenience during your stay at Mandarin Oriental Tokyo, located right in the heart of the city center, with an easy access to everything in Tokyo.
The superior services and facilities offered at Mandarin Oriental Tokyo will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Tokyo can be assisted with the taxi services available here.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mandarin Oriental Tokyo. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
Guests are guaranteed a comfortable stay while at Mandarin Oriental Tokyo. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Mandarin Oriental Tokyo offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Mandarin Oriental Tokyo, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Mandarin Oriental Tokyo with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Tokyo has to offer. Tokyo Tower is located 4.0 km away, and is one of the most famous tourist spots to visit and photograph.

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Amenities and facilities

Exceptional
Facilities

9.1

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Japanese
  • Korean
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
For the kids
  • Babysitting service
  • Kids meal
  • Kids safety features
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Shower

Food and dining

Restaurants on site
シグネチャー
  • Cuisine: French
  • Menu: Buffet
センス
  • Cuisine: Cantonese
  • Menu: Buffet
タパスモラキュラーバー
  • Cuisine: European
  • Menu: Buffet
ケシキ
  • Cuisine: Italian
  • Menu: Buffet, A-la-carte
オリエンタルラウンジ
  • Cuisine: European
  • Menu: Buffet
ヴェンタリオ
  • Cuisine: Mediterranean
  • Menu: A-la-carte
ピッツァバー on 38th
  • Cuisine: Italian
  • Menu: Buffet
マンダリンバー
  • Cuisine: European
  • Menu: Buffet
センスティーコーナー
  • Menu: Buffet
ザ・セラー
  • Cuisine: French, Cantonese
  • Menu: Buffet
ザ マンダリン オリエンタル グルメショップ
  • Menu: Buffet

Location

2-1-1 Nihonbashi Muromachi, Tokyo Station, Tokyo, Japan, 1038328
Exceptional
Location

9.5

Airports
  • Haneda Airport (HND)
    15.3 km 21 min drive
  • Narita International Airport (NRT)
    56.8 km 52 min drive
Public transportation
  • Mitsukoshimae Station
    50 m 1 min walk
  • Nihonbashi Subway Station
    560 m
Hospital or clinic
  • Tokyo Business Clinic
    510 m
Shopping
  • Ameyoko Shopping Street
    2.6 km
Convenience store
  • Family Mart
    490 m
Cash withdrawal
  • ATM
    20 m 1 min walk

What's nearby

Popular landmarks
  • Ginza
    1.8 km
  • Ueno Park
    3.2 km
  • Asakusa
    3.6 km
  • Sensoji Temple
    3.7 km
  • Tokyo Tower
    4.0 km
  • Tokyo Skytree
    4.3 km
  • Shinjuku Gyoen National Garden
    5.7 km
  • Meiji Jingu
    6.8 km
  • Shibuya Crossing
    7.2 km
  • Tokyo Metropolitan Government Building observation room
    7.3 km
Nearby landmarks
  • Mitsukoshimae Station
    50 m
  • Fukutoku Shrine
    80 m
  • Site of the Ishimachi Bell Tower
    80 m
  • Art Mall
    80 m
  • Hakuza Nihombashi
    80 m
  • Nipponkoku Doro Gempyo
    80 m
  • Nihombashi Fukushimakan Midette
    80 m
  • Yamatoya
    80 m
  • Yuito
    80 m
  • Nihombashi
    90 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:59
  • Check-out until12:00
Getting around
  • Airport transfer fee75000 JPY
  • Travel time to airport (minutes)90
Extras
  • Breakfast charge (unless included in room price)5440 JPY
  • Daily Internet/Wi-Fi fee1500 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants10
  • Number of rooms 179
  • Year property opened2005
  • Most recent renovation2018
Parking
  • Daily parking fee6000 JPY

Property announcements

To ensure compliance with local government direction, property is operating with reduced facilities and services.
Property continues to welcome guests for stays in our rooms and suites, to K’shiki Italian Dining, and The Spa at Mandarin Oriental, Tokyo.
All other outlets are closed at this time.
Property remains alert to advice from health experts and government authorities and will adapt our services based on the latest guidelines.
For more information on health advisories and safety precautions, please visit Japan’s Ministry of Health, Labour and Welfare page for the latest updates on Covid-19.

Reviews of Mandarin Oriental Tokyo from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.5
Service9.4
Value for money8.6
High score for Tokyo
Rating
9+ Exceptional (8)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (2)
<6 Below Expectation (2)
Time of the year
Mar - May (3)
Jun - Aug (4)
Sep - Nov (5)
Dec - Feb (2)
All guests (58)
All room types
All languages
Showing 14 verified guest comments
9.6
Exceptional
Angela from Singapore
Couple
Deluxe King
Stayed 1 night in October 2019

Great Location / Rooms / Service”

Great Location - minutes from the nearest metro entrance Great Rooms - Big Room with nice city view :) Great Service - English speaking staffs who are very helpful + fantastic facilities / restaurants Pricey though ... But considering the above, worth pampering of one self :)

Reviewed October 21, 2019

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7.6
Very good
Wai from Hong Kong SAR, China
Couple
Deluxe Premier King
Stayed 4 nights in June 2019

Very good”

Very good services - polite and efficient staff. But the room has shown its age, which means there are choices at a similar level at a lower price.

Reviewed July 04, 2019

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9.6
Exceptional
Tom from United States
Couple
Deluxe Premier King
Stayed 2 nights in October 2022

We’re a Fan!”

The Mandarin Hotel is exquisite. We spent two days in the hotel in Tokyo and enjoyed every moment. Excellent room, great view from the 38th floor and wonderful food. Just about perfect!

Reviewed October 18, 2022

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Dear Mr Tom Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay. We are glad that we were able to contribute in making your trip an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience. Yours sincerely, Yoshihito Kaseda Hotel Manager Mandarin Oriental, Tokyo

Responded November 10, 2022
Mandarin Oriental Tokyo
9.6
Exceptional
hidefumi from France
Couple
Deluxe King
Stayed 3 nights in May 2018

Se sentir Comme chez soi”

Service agréable équipe aimable et attentionnée

Reviewed July 09, 2018

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7.6
Very good
RYOKO from Japan
Family with teens
Executive Twin Suite
Stayed 1 night in September 2022

説明が足りないかも”

初めての滞在でした。母の誕生日祝いにと、事前にメッセージカードを部屋に置いておくお願いをしましたが、されていませんでした。気を遣いながらフロントに申し出るのに疲れました。パジャマも事前にお願いしみしたが、確認できたのが浴衣で、帰る時に、目立たない引き出しの中にあるのを見つけてしまいました。これは本当にがっかりしました。コーヒーメーカーと、電気ポットの電源の入り方がマニアックすぎて夜までわからず、意を決して聞いたら解決しました。使い方は説明書を置くだけで解決することなのに、それがされていないのは不思議です。高級ホテルなので申し出るこちらがすごく気を遣い、結果疲れました。日本のホテルではないからかな?と自分に言い聞かせました。よい勉強になりました。

Reviewed September 11, 2022

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RYOKOさま 過日はマンダリン オリエンタル 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。 この度は、せっかくお誕生日お祝いの場として弊ホテルをお選びいただきましたが、ご期待を裏切る結果となりましたこと、また客室内のご案内が行き届かない点が多々あり、ご迷惑をおかけいたしましたこと、心よりお詫び申しあげます。 今回頂戴いたしましたご意見は、担当部署に申し伝え、サービス向上・改善を徹底してまいります。RYOKOさまにおかれましては何卒ご容赦ご寛容賜り、引き続きご愛顧くださいますようお願い申しあげます。 RYOKOさまのまたのお越しをスタッフ一同、お待ち申しあげます。 マンダリン オリエンタル 東京 ソーシャルメディアコミュニケーションズ

Responded September 16, 2022
Mandarin Oriental Tokyo
4.8
michiko from Japan
Family with teens
Executive King Suite
Stayed 1 night in August 2022

マンダリンオリエンタルホテルは最高!”

今回、夫婦と娘家族でそれぞれにエクゼクティブスイートの部屋に宿泊しました。 スタッフの対応、食事、お部屋の環境その他みんな素晴らしく、また宿泊したいと思いました。

Reviewed August 25, 2022

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michikoさま 過日はマンダリン オリエンタル 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。 michikoさまからいただきましたエグゼクティブスイートやスタッフの対応、お食事にに関するコメントは、私たちの励みになりました。これからも、皆さまに最高の感動と満足をご提供できるよう努めてまいります。 またmichikoさまご家族皆さまをお迎えできますこと、スタッフ一同心待ちにしております。 マンダリン オリエンタル 東京 ソーシャルメディアコミュニケーションズ

Responded September 14, 2022
Mandarin Oriental Tokyo
2.0
hiroshi from Japan
Couple
Deluxe King
Stayed 1 night in August 2022

都内での質の高い休息に最適”

そもそも香港のマンダリンオリエンタルの大ファンでした。自宅は都内ですが、羽を伸ばせる時間が出来たので、滞在してみました。地方に温泉旅行や観光旅行に行くより、質が高くゆったり出来る空間を体験し、サービスの質の良さも相俟って日本のマンダリンも大ファンになりました。また、時間が出来たら時々利用させて頂こうと考えてます。

Reviewed August 10, 2022

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hiroshiさま 日ごろよりマンダリン オリエンタル ホテルグループをご愛顧いただき、誠にありがとうございます。また、滞在のご感想をご投稿いただき重ねてお礼を申しあげます。 hiroshiさまからいただきました東京でのご体験に関するコメントは、私たちの励みになりました。これからも、皆さまに最高の感動と満足をご提供できるよう努めてまいります。 またhiroshiさまをお迎えできますこと、スタッフ一同心待ちにしております。 マンダリン オリエンタル 東京 ソーシャルメディアコミュニケーションズ

Responded August 17, 2022
Mandarin Oriental Tokyo
10.0
Exceptional
kimura from Japan
Couple
Deluxe Twin
Stayed 1 night in December 2021

最高です!!!!”

スタッフ、雰囲気、全て最高で また利用したいです。

Reviewed December 26, 2021

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kimuraさま 過日はマンダリン オリエンタル 東京へご宿泊いただき、誠にありがとうございます。 また、ご滞在のご感想をお寄せいただき、重ねてお礼申しあげます。 Kimuraさまにご滞在をお楽しみいただけたご様子、私どもにとりましてこれに勝る喜びはなく、誠に光栄に存じております。この度頂戴いたしました温かいお言葉を、全スタッフと共有させていただきます。 頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。 ぜひ今後も記念日の際や束の間の休息の場として、ご来館いただけますと幸甚に存じます。 kimuraさまのまたのお越しをスタッフ一同、お待ち申しあげます。 マンダリン オリエンタル 東京 ソーシャルメディアコミュニケーションズ

Responded December 29, 2021
Mandarin Oriental Tokyo
10.0
Exceptional
宇寛 from Japan
Couple
Deluxe King
Stayed 1 night in July 2021

記念日”

スペシャルプレゼントもあり大変素敵な記念日になりました〜! 是非また利用させて頂きたいです。

Reviewed July 04, 2021

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宇寛さま 過日はマンダリン オリエンタル 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。 宇寛さまからいただきました記念日のご滞在に関するコメントは、私たちの励みになりました。これからも、皆さまに最高の感動と満足をご提供できるよう努めてまいります。 また宇寛さまをお迎えできますこと、スタッフ一同心待ちにしております。 マンダリン オリエンタル 東京 ソーシャルメディアコミュニケーションズ

Responded July 08, 2021
Mandarin Oriental Tokyo
10.0
Exceptional
Takami from Japan
Solo traveler
Deluxe King
Stayed 1 night in April 2021

高級ホテルならでは”

ただ眠るだけのステイでしたがとても良かったです

Reviewed May 20, 2021

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Takamiさま 過日はマンダリン オリエンタル 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。 Takamiさまからいただいたコメントは、私たちの励みになりました。これからも、皆さまに最高の感動と満足をご提供できるよう努めてまいります。 またTakamiさまをお迎えできますこと、スタッフ一同心待ちにしております。 マンダリン オリエンタル 東京 ソーシャルメディアコミュニケーションズ

Responded May 26, 2021
Mandarin Oriental Tokyo
6.8
Good
Takashi from Japan
Couple
Deluxe King
Stayed 1 night in March 2020

とても残念。  ”

Wi-Fiの接続確認を電話で尋ねた時、まだ話が終わっていないのに、一方的に話を遮られたので、すみませんが話を聞いて頂けますかと言ったら、一方的電話を切られてしまいました。私自身は普通に静かに話していたので、驚きと共に呆気取られましたが、落ち着いた後まず有り得ない事と思い、コンシェルジュに伝えたところ、陳謝を受けました。チェックアウト後の翌日に客室係の方から、再度の陳謝と共に一度電話で話をさせて欲しいので話ができる日程を尋ねるメールを受け取りました。日程と時間を明記して返信をしましたが、その後音沙汰はありませんでした。形だけの対応ならば寒々しい気持ちを与えるだけです。後日滞在したウェスティン東京と椿山荘では肌身に感じる親身なサービスの対応を頂きました。マンダリンオリエンタル東京さんへの再滞在はないと思います。

Reviewed September 24, 2020

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10.0
Exceptional
tomomi from Japan
Couple
Mandarin Grand King Room
Stayed 1 night in September 2019

快適でした!”

空気の感じも料理も最高でした!

Reviewed September 07, 2019

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9.2
Exceptional
JIEUN from South Korea
Business traveler
Deluxe Premier Twin
Stayed 1 night in November 2022

최고의 전망과 위치”

전망, 위치는 말할 것도 없고 럭셔리호텔 다운 깔끔한 서비스가 정말 좋았습니다. 특히 38층에서 24시간 피트니스는 꼭 경험해 보세요!

Reviewed December 01, 2022

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Dear Mr/Ms JIEUN Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant experience. We are glad that we were able to contribute in making your trip an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience. Yours sincerely, Social Media Communications Mandarin Oriental, Tokyo

Responded December 02, 2022
Mandarin Oriental Tokyo
6.4
Good
shuya from Taiwan
Business traveler
Deluxe Premier King
Stayed 4 nights in December 2022

五星級飯店費用亂算”

我們這次有四位入住,住四間房,期間有三人使用了 SPA,但是退房時,飯店算了四人SPA的費用,我們沒有使用任何 MINI BAR的東西,但是飯店也算了費用,建議一定要核對帳單,不過,這種錯誤不應該發生在「日本的五星級飯店」,我認為是一個很嚴重的錯誤

Reviewed December 21, 2022

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Dear Mr shuya Thank you for taking the time to share your review following your recent experience at Mandarin Oriental, Tokyo. Please accept our sincere apologies for the inconvenience caused during your check out. We will certainly take those constructive comments into consideration while reviewing the current procedure. With this in mind, we hope you will consider staying with out hotel brand again on future trips. We look forward to welcoming you back to the hotel someday soon. Yours sincerely, Social Media Communications Mandarin Oriental, Tokyo

Responded January 11, 2023
Mandarin Oriental Tokyo
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