Mandarin Plaza Hotel
Mandarin Plaza Hotel
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10.0
Exceptional

"It''s clean, great rooms and the breakfast buffet is excelle..."

Greg

|

April 18, 2017

Superior Room - 2 Single Beds Mandarin Plaza Hotel
Superior Room - 2 Single Beds
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Lobby Mandarin Plaza Hotel
Lobby
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Lobby Mandarin Plaza Hotel
Lobby
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Interior view Mandarin Plaza Hotel
Interior view
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See map Mandarin Plaza Hotel
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Exceptional
Location
9.0
See all 6 photos Mandarin Plaza Hotel
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What guests are saying:
A good place to stay after long day in Ayala or in the business area nearby.
Mariam from Philippines
Couple
the staff is superb. best location. it would be better if they have more food selection for room service and the restaurant. but the food was great. we will come back.
kathleen from Philippines
Family with young children
The room was clean. The buffet breakfast was good and has ample choices.
Mariam from Philippines
Couple
Good hotel to stay at if you want to be in the heart of the city. Room is big and clean. There's breakfast but for me it's not amazing. Just enough for you to have something to eat.
Paola from Philippines
Group
Great place and cozy.
Wookyung
Solo traveler
The deluxe room was huge and clean. Check in and check out took a while since there are lots of guests. The breakfast has lots of choices. I like the hot chocolate and brewed coffee.
Mariam from Philippines
Business traveler
Near at the ayala, breakfast are almost the same everyday
Maria from Philippines
Couple
It's near ayala mall so it's convenient. Facilities are good too. But I saw some worms inside room. I think the existence of worms depend on weather.
HYEONGWOO from South Korea
Solo traveler
Very good place for the price. Worth it
Shareefa from Philippines
Business traveler
Bathroom better than most in the same class. only minor issues. Breakfast is good but very limited seating.
Ross from Australia
Family with young children

Mandarin Plaza Hotel

Exceptional location
- 410 meters from city center
- What's nearby?
Excellent
From 8731 reviewsSee what guests said
8.2
/
10
Excellent room comfort and quality
8.4
Recommended by 86% of guests
Value for money8.4
Location rating9.0
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport8.3 km
86%

would recommend to a friend

Agoda Preferred Property

2018

Gold Circle Award Winner

  • Airport transfer

  • Located in heart of Cebu

  • Free Wi-Fi in all rooms!

  • Sauna

Select your room
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 68 times since yesterday
Deluxe Double Bed
Deluxe Double Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
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Superior Room - 2 Single Beds
Superior Room - 2 Single Beds
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
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Double room King bed - De Luxe
Double room King bed - De Luxe
...
  • Shower
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Shower
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Double Superior
Double Superior
...
  • Shower
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Double
Double
...
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    Twin (Shared Bathroom)
    Twin (Shared Bathroom)
    ...
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      Single Suite
      Single Suite
      ...
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        Twin Suite
        Twin Suite
        ...
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          Triple
          Triple
          ...
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            Have a question for Mandarin Plaza Hotel?

            What people love about the property

            • 10.0
              Exceptional

              "Nice spacious rooms and great buffet breakfast."

              Paul

              |

              August 31, 2016

            • 9.6
              Exceptional

              "Good location, near Ayala, nice hotel"

              Pascal

              |

              July 14, 2016

            • 10.0
              Exceptional

              "Enjoy my stay"

              consuelo

              |

              March 12, 2016

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            More about Mandarin Plaza Hotel

            More about Mandarin Plaza Hotel

            8.4
            Excellent

            "Beautiful lobby, hotel room, nice outdoor swimming pool and..."

            nathaniel

            |

            February 6, 2017

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            Filipino cuisine
            Filipino cuisine
            Simply J's Cafe & Restaurant
            210 m Filipino, Italian
            Muvanz Pocherohan and Seafood
            1.2 km Filipino, Seafood
            American cuisine
            American cuisine
            Garden Cafe
            540 m American, Asian, Filipino
            Ironbound Coffee and Bakery
            1.0 km American, Cafe, Filipino
            El Gecko Restobar
            1.0 km American, Asian, Bar
            Asian cuisine
            Asian cuisine
            Manuel's Restaurant
            70 m Asian, Filipino, Japanese
            Puso Bistro & Bar
            80 m Asian, Chinese, Filipino
            Rodeo Grill Barbeque and Sizzlers
            130 m Asian, Barbecue, Filipino

            What they offer

            9.2
            Exceptional

            "Spacious room, spacious bathroom and great staff."

            Merkin

            |

            October 9, 2017

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (8731)Booking.com Reviews (800)
            8.2
            /
            10
            Cleanliness8.2
            Facilities7.7
            Location9.0
            Room comfort and quality8.4
            Service8.0
            Value for money8.4
            Provided by verified guests of Agoda
            All languages
            All guests (8731)
            All room types

            Show reviews that mention 

            Showing 6477 verified guest comments
            12345
            9.6
            Exceptional
            trevor from Australia
            Couple
            Deluxe Double Bed
            Stayed 3 nights in January 2019
            Exceptional”
            We enjoyed our stay at Mandarin Hotel and would recommend it to fellow travelers The bedrooms are spacious and the beds were large and comfortable. They are also very quiet and being on the 23rd floor with double glazed windows, there was little outside noise. The staff were very friendly and helpful.
            Reviewed January 10, 2019
            8.8
            Excellent
            Jhaine from Philippines
            Couple
            Deluxe Double Bed
            Stayed 1 night in December 2018
            Enjoyed my stay but the breakfast food was underwhelming”
            Location wise, very near Ayala Center Cebu. The rooms are also spacious and clean. I was also able to relax well with their comfortable beds. My problem was their breakfast food, I didn't enjoy it as much. There were also a lot of people, so you would feel like it's a battle every time. Also, the elevator takes so much time! I have to allot 15mins just to wait for the elevator because it's always either full or is going the other direction. Overall, I still was able to comfortably stay at this hotel which is more important.
            Reviewed January 07, 2019
            10.0
            Exceptional
            Edward from Canada
            Family with young children
            Superior Room - 2 Single Beds
            Stayed 5 nights in December 2018
            Exceptional”
            Everything was mostly top notch and very wonderful.... The hotels one and biggest downfall is the breakfast.. Everything is mostly cold if you like cold eggs, bacon, potatoes and such... Much better to have heated containers and not just food dumped into cold serving trays...
            Reviewed January 06, 2019
            8.0
            Excellent
            Larry from United States
            Family with young children
            Deluxe Double Bed
            Stayed 5 nights in November 2018
            Good Hotel, Cannot go Wrong Compared to Others in Cebu”
            I have stayed here several times, overall the hotel rates good in most areas, but does have some factors in each category that keep it from being excellent. However, in Cebu it is hard to get an Excellent 3 star rated Hotel. The Filipino's working here have never got to experience excellent so it is something they cannot provide or conceive. In the Western Hemisphere, it would only make a satisfactory 2.7 star rating but for what is available in CEBU it rates higher. Sometimes for the extra price I stay in the Hotel directly across the street.
            Reviewed January 04, 2019
            6.0
            Robert from Philippines
            Family with young children
            Deluxe Double Bed
            Stayed 6 nights in January 2019
            Poor Treatment for Children ”
            The Housekeeping Staff not children friendly. They attempted to charge additional when my child got sick and vomited, even though I cleaned up. Housekeeping falsely stated my child stained a pillowcase to wrongly have me pay about $50.00. Totally unacceptable.
            Reviewed January 13, 2019
            4.8
            Daniel from United States
            Solo traveler
            Deluxe Double Bed
            Stayed 9 nights in January 2019
            Abysmal”
            Extremely loud and disturbing, even on the 16th floor. Scraping furniture on the ground keeps you up, doors constantly slamming, people shouting in hallways. Staff is beyond useless, however, candid and polite. Literally every single night of my stay heard people speaking very loudly/shouting in hallways, often at 2AM. Looks like a 4 star hotel, but about as peaceful as a crack den. Will never stay here again.
            Reviewed January 11, 2019
            8.0
            Excellent
            Senen from Philippines
            Couple
            Superior Room - 2 Single Beds
            Stayed 1 night in January 2019
            Good location”
            Main advantage is location. It is about 5-10 minutes walk to the Ayala Mall. Breakfast is average.
            Reviewed January 14, 2019
            10.0
            Exceptional
            Honeylette from Philippines
            Family with young children
            Superior Room - 2 Single Beds
            Stayed 2 nights in December 2018
            It was a Great Stay”
            Everything in Mandarin is great. One of the things i look for when i stay in a hotel is customer service and they exceeded expectations. They are very accomodating, always wear a smile in their faces, very easy to deal with. Their luxury suite is very nice. I am more than a satisfied customer. Definitely will be coming back.
            Reviewed December 28, 2018
            8.4
            Excellent
            Rosemarie from Philippines
            Solo traveler
            Superior Room - 2 Single Beds
            Stayed 1 night in December 2018
            Better than other hotel i stayed. ”
            Nice, clean hotel and very close to ayala mall. Breakfast is ok. Not a lot of choices by the way. I hope they could do more better though. The room is wide enough , however, , the toilet flush is loose and broken. Anyway this is better compared to other hotel i stayed in cebu.
            Reviewed December 24, 2018
            8.8
            Excellent
            Jhaine from Philippines
            Solo traveler
            Superior Room - 2 Single Beds
            Stayed 1 night in December 2018
            Rooms were great, buffet lunch was just okay”
            This is located just across Ayala Center Cebu so it's very convenient. Rooms were spacious and clean. My only problem was the elevators were always busy, buffet lunch was underwhelming, and cleaning staff can be loud when they walk along the hallways. Otherwise, I enjoyed my stay!
            Reviewed December 24, 2018
            8.8
            Excellent
            Kristine from Philippines
            Business traveler
            Superior Room - 2 Single Beds
            Stayed 2 nights in November 2018
            old building, needs renovation”
            the building is old. needs renovation and upgrades. Pros: -The breakfast buffet provides variety of choices -They provide free use of gym, sauna, and swimming pool. -near ayala center -friendly staff Cons: -No bidet in the toilets -Lights are dim for working -old building. there were small roaches in the room that usually is present in old buildings.
            Reviewed December 21, 2018
            8.4
            Excellent
            jamal from Israel
            Couple
            Deluxe Double Bed
            Stayed 3 nights in November 2018
            affordable hotel in good location”
            I usually use Mandarin hotel when I go to Cebu, it is affordable, it is clean, it has swimming pool and most important it is next to Ayala mall. I really like its breakfast, which is buffet and has lot of assortment. It is just across the street from Ayala mall. The only problem is the occasional noisy atmosphere because of weddings and ceremonies.
            Reviewed December 19, 2018
            8.8
            Excellent
            Aurelia from Philippines
            Family with young children
            Superior Room - 2 Single Beds
            Stayed 1 night in December 2018
            I love how this Hotel treats their customers. You really can feel that they’re up to quality service”
            Overall stay was amazing! Budget friendly yet super high standard quality. Our room was bigger than I expected for the price that I paid. Free Breakfast buffet was VERY AWESOME! Thanks! Mandarin. Im booking my stay for this New Year’s Eve again
            Reviewed December 19, 2018
            2.4
            Andreas from Germany
            Couple
            Superior Room - 2 Single Beds
            Stayed 3 nights in January 2019
            Wedding hotel extremely noisy. Dirty bath and pool. Air condition super noisy+ dirty. Breakfast bad.”
            It’s a wedding hotel or conference hotel extremely noisy not possible to sleep the doors are not isolated you hear every word in the floor. The air condition is super noisy and I get sick from it. The toilet have a bath tube which is dirty and the water can not go out. The front desk is lying to the costumers. For the elevator you have to wait when you have bad luck 5-10 minutes because of the many people from the weddings or conferences. The pool is dirty and super cold you can not see the ground looks like milky water. Super disappointing stay over. Breakfast is bad had a hair in my drink and in my eggs. Hope agoda refund me the money. Sehr enttäuschender Aufenthalt sehr laute Gäste da Hochzeitsfeiern stattfinden. Klimaanlage ist sehr laut und ich wurde krank davon voller Bakterien. Rezeption lügt die Gäste an. Türen sind nicht isoliert und man hört jedes Wort vor dem Zimmer. Konnte nicht eine Nacht schlafen. Die Badewanne ist dreckig und das Wasser läuft nicht ab. Der Aufzug ist ein Drama und das Frühstück ohne Worte in meinen Frühstückseiern ist ein Haar gewesen ebenso in meinem Getränk. Bettlaken mit Blut Spuren. Pool ist super kalt da überdacht und das Wasser ist dreckig und sehr milchig. Ich hoffe das Agoda mir hier mein Geld erstattet der Aufenthalt ist unter aller ... gewesen.
            Reviewed January 09, 2019
            8.8
            Excellent
            Mohammed from Singapore
            Couple
            Deluxe Double Bed
            Stayed 2 nights in January 2019
            Great stay ”
            Nothing much I could say about the location. It's just too convenient to anywhere. Been staying here every year since its pre opening and will continue to stay here. Check in was fast and swift. Only downside is the new policy which requires your other half to have his/her identification for breakfast even though u may pay for 2. I was told it's has been their policy but never had the issue before. If your partner doesn't have a proper identification, they will not hand you the other breakfast ticket and you will have to trouble yourself to the front counter every morning. (I thought this was quite ridiculous considering you have paid for breakfast for 2). Of course I do not want to create problems for the staff for she have just followed someone orders. Other than that, if the maintenance team could check every single room for defects, that would be awesome. I stayed in 2 different rooms over the Christmas and after new year and there seems to be bad cracks in the shower, or bed, or shower head not working well, or bathtub can't stop water from flowing out, etc (this is just listing a few). I would still stay here because of its convenience. It's really sad to see the maintenance team not doing a well job done. Otherwise, great job staffs!
            Reviewed January 06, 2019
            4.4
            dennis from Canada
            Couple
            Deluxe Double Bed
            Stayed 2 nights in January 2019
            Getting worse”
            Booked two rooms long ago When we arrived they wanted to give us rooms on 10 and 22 floor We I book 2 rooms on sane booking surely they can figure we should be on same floor Always takes way too long to check in Very slow
            Reviewed January 05, 2019
            6.0
            July from New Zealand
            Couple
            Deluxe Double Bed
            Stayed 2 nights in January 2019
            Budget amenities although really nice infrastructure”
            Having stayed at the other two hotels next door, I cant help compare especially that the prices are similar. The rooms and amenities are nice and modern but you will definitely notice the ‘budget’ supplies they provide from the disposal cups and plastic stirrer on the hot drink counter to thw empty bar fridge to the single ply toilet roll which is rationed to 1roll per day to the absence of hand towels. I would stay here again but only if the other two hotels next door are unavailable because it is really close to Ayala mall where we hail our rides to the north and south destinations of Cebu. The breakfast buffet was okay. The other two hotels have more spread and better choices. Not the worst but not the best either.
            Reviewed January 05, 2019
            8.4
            Excellent
            Albert from Philippines
            Couple
            Deluxe Double Bed
            Stayed 2 nights in January 2019
            Mixed feelings! ”
            Staff very positive, and gave their best to guests...appreciate that! Facilities clean, and much thought gone into a pleasant experience as a guest. I didn't fuss this time about room being on the 20th floor...Why? Because if there were a fire...ladders only go up to the 9th floor! I was switched to a lower floor on my last visit. No match for Marco Polo Hotel at the same price especially breakfasts! But Mandarin being so close to Ayala hard to beat for location!
            Reviewed January 04, 2019
            7.6
            Very good
            Man from Australia
            Couple
            Deluxe Double Bed
            Stayed 3 nights in December 2018
            Decent hotel at a good location”
            First off, great breakfast, good selection of food, very happy with the breakfast. The hotel is within 5 mins walk to the massive Ayala Shopping Center, good to wandering around for a relaxing afternoon. The room was big and quiet, however, the wifi in the room was unstable and weak, I mostly used my sim data. In addition, there were quite a few tiny cockroaches roaming around in the room, which was a bit off putting. Instead of ceramic or glass cups, they provided paper cups in the room, which may not be the most environmental friendly.
            Reviewed January 02, 2019
            6.8
            Good
            Florence from Philippines
            Family with young children
            Superior Room - 2 Single Beds
            Stayed 3 nights in December 2018
            more to improve”
            Theres more to improve with this hotel, the location was perfect however the service was inefficient, when we arrived in the hotel there were several guests who are also complaining regarding their service, We availed 3 rooms and had it with bfast, They over charged us with the corkage amounting to 700php for a 2 boxes of pizza which they never told us when we inquire in the hotel lobby regarding the amount of corkage, the remote which was never there when we checked in and which we never ever saw was also charged to us, we were all tired from the tour and never had a chance to use their tv, the bathroom has a leak with foul odor. Improve your service before its too late.
            Reviewed January 13, 2019
            12345
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            Mandarin Plaza Hotel
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            • Exceptional location
            • Ayala Center Cebu