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Experience luxury at Manhattan Hotel Jakarta with stunning city views. Explore nearby attractions easily and immerse yourself in the vibrant energy of Jakarta while staying in style. Discover Kuningan, Jakarta's vibrant district known for shopping, nightlife, and business centers. Stay at the exclusive property with a pool, bar, and hot spring baths. Enjoy well-appointed rooms with AC, safe, Wi-Fi, shower, and luxurious toiletries. City or sea views available. Conveniently located near popular shopping centers like Kota Kasablanka and Mall Ambasador. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Inside city center
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Fitness center
Swimming pool [outdoor]
Free Wi-Fi in all rooms!
BBQ facilities
46 travelers have booked today.
Location rating score
Value for money | 7.9 |
Location rating | 8.4 |
Nearest airport | Halim Perdanakusuma International Airport (HLP) |
Distance to airport | 7.5 km |
Is car parking available at Manhattan Hotel Jakarta.?
Manhattan Hotel Jakarta. has car park onsite with charges applied for guests traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Are there ATM on-site at Manhattan Hotel Jakarta.?
Absolutely! The perks of staying at Manhattan Hotel Jakarta. include an on-site ATM, providing travelers with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
What bars are close by Manhattan Hotel Jakarta.?
While staying at Manhattan Hotel Jakarta., enjoy your evening or night out at Blowfish Bar to get the most out of your nightlife.
What public parks are in close proximty of Manhattan Hotel Jakarta.?
While residing at Manhattan Hotel Jakarta., take joy in your early morning or evening wander at nearby park which include Taman Bakrie, Taman Interaktif RW 04 Menteng Atas, and LIPI Park.
When was Manhattan Hotel Jakarta. built?
Manhattan Hotel Jakarta. was built in 2006.
How many floors does Manhattan Hotel Jakarta. have?
Manhattan Hotel Jakarta. has a total of 36 floors.
How many rooms does Manhattan Hotel Jakarta. have?
Manhattan Hotel Jakarta. has a total of 254 rooms.
How long do guests generally stay at Manhattan Hotel Jakarta.?
Verified past guests that have stayed at Manhattan Hotel Jakarta. had an average nightly stay of 2 nights at this property.
What is the typical rating that past Business travelers' have given to Manhattan Hotel Jakarta.?
Past business travelers that have stayed at this property have given Manhattan Hotel Jakarta. an average rating of 7.6. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with older children have given to Manhattan Hotel Jakarta.?
Past families with older children that have stayed at this property have given Manhattan Hotel Jakarta. an average rating of 7.9. You can look up more thorough customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Group travelers have given to Manhattan Hotel Jakarta.?
Past group travelers that have stayed at this property have given Manhattan Hotel Jakarta. an average rating of 7.7. You can check out more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
What do local visitors think about Manhattan Hotel Jakarta.?
Past local travelers that have stayed at this property have given Manhattan Hotel Jakarta. an average rating of 9.0. You can look up on more in depth customer evaluations, and remarks for this property down in the review section.
Experience Luxury and Comfort at Manhattan Hotel Jakarta
Welcome to Manhattan Hotel Jakarta, a 5-star luxury hotel located in the vibrant city of Jakarta, Indonesia. With its prime location, impeccable service, and world-class amenities, this hotel is the perfect choice for both business and leisure travelers.
Boasting 254 stylishly appointed rooms, Manhattan Hotel Jakarta offers a haven of comfort and relaxation amidst the bustling city. Each room is tastefully designed with modern furnishings and equipped with all the essential amenities to ensure a pleasant stay. Whether you're traveling alone, with a partner, or with your family, you'll find the perfect accommodation option to suit your needs.
Built in 2006, Manhattan Hotel Jakarta has established itself as a landmark in the city. With its elegant architecture and sophisticated interiors, the hotel exudes a sense of grandeur and luxury. From the moment you step into the lobby, you'll be greeted by a warm and welcoming atmosphere, setting the tone for a memorable stay.
Conveniently located just 45 minutes away from the airport, Manhattan Hotel Jakarta offers easy access to the city's major attractions, shopping districts, and business centers. Whether you're here for a business meeting or to explore the cultural wonders of Jakarta, you'll find yourself in the heart of it all.
Check-in time at Manhattan Hotel Jakarta is from 02:00 PM, allowing you to settle in and start your stay at your own pace. The check-out time is until 12:30 PM, giving you ample time to enjoy a leisurely breakfast or wrap up any last-minute tasks before departing.
Families traveling with children between the ages of 6 to 12 will be delighted to know that Manhattan Hotel Jakarta offers a child-friendly policy. Children within this age range can stay free of charge, making it an ideal choice for a family getaway.
Experience the epitome of luxury and comfort at Manhattan Hotel Jakarta. Book your stay today and indulge in a world-class hospitality experience that will leave you wanting to return again and again.
Endless Entertainment at Manhattan Hotel Jakarta
Manhattan Hotel Jakarta is not just a place to stay, it's a destination in itself. With an array of entertainment facilities, this hotel ensures that guests have a memorable and enjoyable stay. Whether you're looking to shop till you drop or unwind with a drink at the bar, Manhattan Hotel Jakarta has it all.
Step into the hotel's shopping arcade and indulge in a retail therapy session like no other. The arcade boasts a variety of shops, offering everything from fashion and accessories to electronics and souvenirs. Whether you're looking for a trendy outfit or a unique gift to take back home, you'll find it all right here.
After a day of exploring the city, head over to the hotel's stylish bar for a relaxing evening. The bar offers a wide selection of beverages, including signature cocktails, fine wines, and refreshing mocktails. Sip on your favorite drink while enjoying the elegant ambiance and friendly service. Whether you're looking to socialize with fellow travelers or simply unwind after a long day, the bar at Manhattan Hotel Jakarta is the perfect place to do so.
With its exceptional shopping arcade and inviting bar, Manhattan Hotel Jakarta ensures that guests have a truly entertaining experience within its premises. Whether you're a shopaholic or a cocktail enthusiast, this hotel has something for everyone.
Unwind and Stay Active at Manhattan Hotel Jakarta's Sports Facilities
At Manhattan Hotel Jakarta, guests can enjoy a range of sports facilities that are perfect for staying active and unwinding during their stay. Whether you are a fitness enthusiast or simply looking for some leisurely activities, this hotel has something for everyone.
One of the standout features of Manhattan Hotel Jakarta is its stunning poolside bar. Located next to the hotel's outdoor swimming pool, this bar offers a refreshing and relaxing atmosphere where guests can sip on their favorite drinks while enjoying the tropical surroundings. Whether you prefer a refreshing cocktail or a chilled beer, the poolside bar is the perfect spot to unwind and soak up the sun.
Additionally, Manhattan Hotel Jakarta boasts a well-equipped fitness center for those who want to maintain their workout routine while traveling. The fitness center features state-of-the-art equipment, including cardio machines, weightlifting stations, and free weights. Guests can enjoy a rejuvenating workout session and stay on top of their fitness goals during their stay.
Overall, Manhattan Hotel Jakarta provides an excellent range of sports facilities, including a poolside bar and a fully equipped fitness center, ensuring that guests have plenty of options to stay active and unwind during their stay. So whether you want to relax by the pool with a refreshing drink or break a sweat at the fitness center, this hotel has you covered.
Convenience Facilities at Manhattan Hotel Jakarta
Welcome to Manhattan Hotel Jakarta, where convenience is our top priority. Our hotel offers a wide range of facilities to ensure a comfortable and hassle-free stay for our guests.
For those who prefer to dine in the comfort of their own rooms, our 24-hour room service is at your disposal. Whether it's a late-night craving or an early morning breakfast, our dedicated staff is ready to serve you delicious meals at any hour.
We understand that laundry needs can arise during your stay, which is why we provide a convenient laundry service. Our professional team will take care of your garments with utmost care and efficiency, allowing you to focus on enjoying your time in Jakarta.
Your safety is of utmost importance to us, which is why we offer safety deposit boxes in every room. You can rest assured that your valuables are secure throughout your stay.
Our friendly concierge is available round the clock to assist you with any requests or information you may need. Whether it's arranging transportation or recommending local attractions, our knowledgeable staff is here to make your stay in Jakarta unforgettable.
Stay connected with our complimentary Wi-Fi, available in all rooms and public areas. Whether you need to catch up on work or simply browse the internet, our high-speed connection will ensure seamless connectivity throughout your stay.
We understand that some guests may prefer designated smoking areas, which is why we have provided a designated smoking area for your convenience.
Additionally, for your convenience, we have a convenience store on-site. Whether you need to pick up a quick snack or any essentials, our store is stocked with a variety of items to meet your needs.
Our dedicated housekeeping team ensures that your room is kept clean and tidy throughout your stay. Daily housekeeping services are provided, allowing you to relax and enjoy your time in Jakarta without worrying about the little details.
If you require dry cleaning services or need to store your luggage, our hotel offers both options. Our efficient dry cleaning service will take care of your garments, while our luggage storage facility will keep your belongings safe and secure.
At Manhattan Hotel Jakarta, we strive to provide the utmost convenience to our guests, ensuring a memorable stay in the heart of Jakarta.
Convenient Transport Facilities at Manhattan Hotel Jakarta
Manhattan Hotel Jakarta offers a range of convenient transport facilities to ensure a seamless travel experience for its guests. Whether you are arriving at the airport or exploring the city, the hotel has got you covered.
For hassle-free transfers, the hotel provides airport transfer services, allowing you to start your journey without any worries. Additionally, their valet parking service ensures that your vehicle is safely parked, while their onsite car park offers ample space for self-parking. Please note that car park charges may be applied.
If you are looking to explore Jakarta and its vibrant attractions, the hotel offers ticket services to help you plan your itinerary. You can also take advantage of their car hire service, allowing you to conveniently navigate the city at your own pace. Alternatively, the hotel can arrange taxi services for your convenience.
With its comprehensive range of transport facilities, Manhattan Hotel Jakarta strives to make your stay as comfortable and convenient as possible. Whether you are traveling for business or leisure, you can rely on their excellent services to enhance your overall experience.
Luxurious Room Facilities at Manhattan Hotel Jakarta
Indulge in the ultimate comfort and convenience at Manhattan Hotel Jakarta, where every room is equipped with a range of luxurious facilities. As you step into your elegantly designed room, you'll immediately feel the cool breeze of the air conditioning, ensuring a pleasant stay regardless of the weather outside. Wrap yourself in the plush bathrobes provided, adding an extra touch of luxury to your stay. Stay updated with the latest news by browsing the daily newspaper that is delivered to your room each morning.
For your entertainment needs, each room is equipped with in-house movies, allowing you to enjoy a wide selection of films and shows from the comfort of your own space. Get ready for the day ahead with the convenience of a hair dryer, ensuring that you can style your hair effortlessly. Kick back and relax in front of the television, offering a variety of channels to choose from. Quench your thirst with the well-stocked mini bar, offering a range of beverages and snacks to satisfy your cravings. Stay connected with the world through the satellite/cable TV, providing access to a multitude of channels and programs. With these exceptional room facilities, Manhattan Hotel Jakarta guarantees a memorable and comfortable stay for all guests.
Indulge in Culinary Delights at Manhattan Hotel Jakarta
At Manhattan Hotel Jakarta, guests can indulge in a wide range of culinary delights right within the hotel premises. With a variety of dining facilities to choose from, there is something to satisfy every palate.
Start your day with a delicious breakfast at the hotel's breakfast buffet, offering a wide selection of local and international dishes. Whether you prefer a hearty Indonesian breakfast or a continental spread, you'll find it all here.
For a quick bite or a casual meal, head to the coffee shop, where you can enjoy freshly brewed coffee, pastries, and light snacks. The coffee shop provides a cozy atmosphere, perfect for catching up with friends or simply enjoying some alone time.
When it comes to dining options, the hotel's restaurant offers a diverse menu featuring both local and international cuisines. From traditional Indonesian dishes to Western favorites, there is something to suit every taste.
If you prefer to dine in the comfort of your room, take advantage of the 24-hour room service. Enjoy a delicious meal or a late-night snack, delivered right to your doorstep.
For those who enjoy outdoor dining, the hotel also provides BBQ facilities. Gather with friends and family and savor grilled delights in a relaxed and casual setting.
With daily housekeeping and a halal restaurant, Manhattan Hotel Jakarta ensures that guests have a comfortable and convenient dining experience throughout their stay. So, whether you're in the mood for a lavish meal or a quick snack, the hotel's dining facilities have got you covered.
Experience Luxury and Comfort at Manhattan Hotel Jakarta
Indulge in the opulence and sophistication of Manhattan Hotel Jakarta's room offerings. From the spacious Ambassador Suite, boasting 130 square meters of elegance with a plush King Bed, to the cozy Deluxe Delight, offering 26 square meters of comfort with a Queen Bed, there is a room type to suit every traveler's needs. Whether you prefer the expansive Deluxe King with 72 square meters of space or the intimate Deluxe Queen with 27 square meters, each room is designed to provide a relaxing and rejuvenating stay.
Booking these exquisite rooms on Agoda not only guarantees you the best prices but also ensures a hassle-free experience. With Agoda's user-friendly interface, you can easily browse through the various room options, compare prices, and make your reservation in just a few clicks. Take advantage of Agoda's exclusive deals and discounts to enjoy incredible savings on your stay at Manhattan Hotel Jakarta. So why wait? Book your dream room today and experience luxury at its finest with Agoda.
Discover the Vibrant Neighborhood of Kuningan in Jakarta
Nestled in the heart of Jakarta, the bustling neighborhood of Kuningan offers a vibrant and dynamic experience for visitors staying at Manhattan Hotel Jakarta. Known for its modern skyscrapers, upscale shopping malls, and thriving business district, Kuningan is a popular destination for both business and leisure travelers.
One of the highlights of Kuningan is its impressive selection of shopping and entertainment options. Just a short stroll from the hotel, you'll find the renowned Lotte Shopping Avenue, a premier shopping destination that houses a wide range of international brands, trendy boutiques, and gourmet restaurants. For those seeking a taste of local culture, Kuningan City Mall is a must-visit, offering a mix of local and international retailers, as well as a vibrant food court serving up delicious Indonesian cuisine.
In addition to its shopping scene, Kuningan is also home to a variety of cultural and recreational attractions. Art enthusiasts can explore the nearby Museum Satria Mandala, which showcases a fascinating collection of military artifacts and historical exhibits. For a breath of fresh air, head to Setiabudi Park, a beautiful green space with jogging tracks, picnic areas, and stunning views of the city skyline. Whether you're looking to indulge in retail therapy, immerse yourself in local culture, or simply relax in nature, Kuningan has something for everyone.
Traveling from the Airport to Manhattan Hotel Jakarta
Located in the bustling district of Kuningan, Jakarta, Manhattan Hotel Jakarta is a popular choice for travelers visiting the Indonesian capital. Getting to the hotel from the nearest airports is a breeze, thanks to the convenient transportation options available.
If you're flying into Soekarno-Hatta International Airport, the most common gateway to Jakarta, you have several choices to reach Manhattan Hotel Jakarta. The easiest and most convenient option is to take a taxi from the airport. Taxis are readily available at the airport and can take you directly to the hotel. The journey usually takes around 45 minutes to an hour, depending on traffic conditions.
Alternatively, if you prefer a more budget-friendly option, you can take the DAMRI shuttle bus from the airport to Blok M, a major transportation hub in Jakarta. From there, you can easily catch a taxi or a ride-sharing service to reach Manhattan Hotel Jakarta, which is approximately 15 minutes away.
For travelers arriving at Halim Perdanakusuma International Airport, the journey to Manhattan Hotel Jakarta is even shorter. Taxis are available outside the airport terminal and can take you to the hotel in about 30 minutes, depending on traffic.
Whichever airport you arrive at, rest assured that getting to Manhattan Hotel Jakarta is a hassle-free experience. With multiple transportation options available, you can start your stay in Jakarta with ease and convenience.
A Culinary Adventure Awaits
Indulge in a culinary adventure just steps away from Manhattan Hotel Jakarta. With a wide variety of dining options available, guests can satisfy their cravings at Hachi Grill Gatot Subroto, a popular Japanese restaurant known for its delicious grilled dishes. For those looking for a taste of American cuisine, Bluegrass Bar & Grill is the place to be with its mouthwatering steaks and burgers. Warung MJS offers authentic Indonesian flavors, while The Holyribs Lotte is a must-visit for meat lovers with its tender and flavorful ribs. Other nearby options include Taucy Kuningan City, Penang Bistro Gatot Subroto, The People's Cafe Rajawali, SamWon House, ICHIBAN SUSHI KUNINGAN CITY, and Asuka, ensuring that there is something to suit every palate. Whether you're in the mood for international delights or local favorites, you'll find it all right at your doorstep when staying at Manhattan Hotel Jakarta.
Affordable Luxury: Manhattan Hotel Jakarta Offers Unbeatable Value
When it comes to finding the perfect blend of luxury and affordability in Jakarta, look no further than Manhattan Hotel Jakarta. With an average room price of just $85, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Jakarta, which is $44, Manhattan Hotel Jakarta provides guests with an unbeatable deal.
At Manhattan Hotel Jakarta, you can experience the best of both worlds - a comfortable and stylish stay without breaking the bank. From the moment you step into the elegant lobby, you'll be greeted by a warm and welcoming atmosphere. The hotel boasts well-appointed rooms that are tastefully decorated and equipped with modern amenities. Whether you're traveling for business or leisure, Manhattan Hotel Jakarta offers a range of room types to suit every traveler's needs.
With its central location in the heart of Jakarta, guests at Manhattan Hotel Jakarta can easily explore the city's vibrant attractions, shopping districts, and dining scene. After a long day of sightseeing or meetings, you can unwind and relax at the hotel's rooftop pool, enjoying panoramic views of the city skyline. With its affordable pricing and exceptional service, Manhattan Hotel Jakarta is the perfect choice for travelers looking for a memorable stay in Jakarta.
Excellent Stay at Manhattan Hotel Jakarta
Manhattan Hotel Jakarta offers an excellent stay with its clean rooms, breathtaking city views, and efficient air conditioning. Guests have praised the hotel for its impeccable service and friendly staff, making them feel welcomed and valued. The location of the hotel is perfect, allowing guests to easily explore the city. The facilities provided by the hotel are top-notch, ensuring a comfortable and enjoyable stay. Additionally, the breakfast served at the hotel is delicious and loved by many. With its great location, friendly staff, and outstanding services, Manhattan Hotel Jakarta is the ideal choice for travelers seeking a memorable stay in Jakarta.
A Memorable Stay at Manhattan Hotel Jakarta
Experience the best of Jakarta at the Manhattan Hotel Jakarta, where exceptional customer ratings have made it a top choice for travelers. With an overall rating of 7.8, this hotel promises a memorable stay filled with comfort, convenience, and outstanding service.
One of the highlights of Manhattan Hotel Jakarta is its excellent location, earning a remarkable rating of 8.3. Situated in the heart of Jakarta, guests have easy access to the city's vibrant attractions, bustling shopping districts, and renowned dining options. Whether you're looking to explore the historical sites of Old Jakarta or indulge in the modern entertainment of the city center, this hotel puts you right in the midst of it all.
The staff performance at Manhattan Hotel Jakarta is highly praised, with a rating of 7.8. From the moment you step into the hotel, you'll be greeted by warm and friendly staff who are dedicated to ensuring your stay is nothing short of exceptional. Whether you need assistance with check-in, recommendations for local attractions, or any other requests, the attentive and professional staff will go above and beyond to make your experience truly memorable.
Additionally, guests have rated the hotel's cleanliness at 7.7, assuring you a hygienic and well-maintained environment throughout your stay. The hotel takes great pride in maintaining high standards of cleanliness, ensuring that every corner is spotless and inviting. You can relax and unwind in the comfort of your room, knowing that it has been meticulously cleaned and prepared for your arrival.
With its excellent overall rating and outstanding customer reviews, Manhattan Hotel Jakarta is the perfect choice for discerning travelers seeking a memorable stay in the heart of Jakarta. Experience the best of the city and enjoy top-notch service, exceptional cleanliness, and a prime location that allows you to explore all that Jakarta has to offer.
Very good7.8
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Very good
Show reviews that mention
Airport transfer
Free Wi-Fi in all rooms!
Hot spring bath
Air conditioning
I'm sorry, but "Superb...." is not a text that requires translation. It is a standalone word that can be used to express admiration or approval.”
The staff's hospitality is excellent, the room was clean, and I always feel comfortable when staying here. They were very kind to have my room on the 29th floor ready prior to my arrival, so everything is just perfect. The rooftop Man Aur Tan Resto was fabulous.
Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for your delightful review about us through this site It is our pleasure to hear that you are impressed with our room, service, and facilities, also with the atmosphere in our Indian Restaurant Man Aur Tan makes you feel enjoyable. Once again thank you for your recommendation, your future arrival is truly awaited. Sincerely, Ag. Agung Pramudito General Manager
Perfect Place to Stay.!”
It's my third stay in Manhattan, and I'm really enjoying it because the staff is very kind and professional, the rooms are very cozy and clean, and they have all the amenities. I'll mention it again: the staff of the hotel is really good; they like to hear you and guide you properly, and they honor you very well. If you have any issues, they will resolve them quickly and give you more good hospitality. When comparing the pricing of this hotel to the pricing of other hotels, I can say that I will come here 100 times and recommend this hotel to everyone. Second, it is very close to markets and malls where you can walk and enjoy the rest of your day. This area is very close to embassies and other working places, making it ideal for business travel.
Dear Valued Guest Thank you for your glowing review with us. We are delighted to have had the opportunity to serve you at Manhattan Hotel. Nothing pleases us more than hearing from satisfied guests, and we are delighted to deliver beyond your expectation. Thank you for your high praise and recognition of services from our staff that has made a positive difference to your stay. I will share this with the Team for improvement and to provide you with an even better guest experience in the future. We look forward to welcoming you back very soon. Warm Regards, Ag. Agung Pramudito General Manager
INSANEEEEE ”
DIANAAAAAAAA ❗️❗️❗️ THANK YOU SOOOO MUCHHH. What an absolute pleasure seeing those wonderful faces on the first day of my vacation in Indonesia. Location and cleanliness on side and don’t matter as much as dealing with a staff at the hotel. I’m really happy and absolutely speechless for the kindness and hospitality in this place. Thank you AFNAN AND DAVID as well
Dear Mr. Haroon, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your excitement and wonderful feedback about your stay at Manhattan Hotel Jakarta! We are delighted to know that your vacation began on such a positive note and that our team contributed to making your experience special. Diana, Afnan, and David will be thrilled to hear your kind words and appreciation for their service. Our staff’s dedication to hospitality and kindness makes a difference, and it’s heartening to know their efforts left a lasting impression on you. Your enthusiasm motivates us to continue providing exceptional service to all our guests. We hope to welcome you back in the future for more memorable experiences. Sincerely Ag. Agung Pramudito General Manager
Booking terms and services ”
We booked the room for 3 days but we booked it separately, the first day was booked differently and so was the other 2 days, we were hoping to get upgraded room but then they just put us in the same room which made make us rethink our decision, we were really hoping for an upgraded room but then we stayed at the same room it’s really disappointing but we got through it because of how the services are all the butler, receptionist and other employees are good and respectful towards us, they serve us with delicious foods for breakfast and the rooms and the environment of the hotel is clean and hygienic, it’s pretty good, so far living at manhattan is 8/10 thank you for serving us <3 But please be considerate when a customer want an upgraded room please upgrade their room because we’ve experienced it once and did not want other people be dissatisfied
Dear Mr. Ibrahim, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for taking the time to provide us with detailed feedback. We’re delighted to hear that you appreciated the service provided by our staff, including the butlers, receptionists, and the quality of breakfast. It’s wonderful to know that the cleanliness and hygiene of our hotel also met your expectations. We sincerely apologize for the disappointment regarding the room upgrade. We understand how important it is to meet special requests and expectations, and we regret that we did not meet yours on this occasion. Your feedback about room upgrades will be reviewed carefully with our team to ensure we can better accommodate such requests in the future. We appreciate your constructive comments and hope to have the opportunity to provide you with an improved experience on your next visit. Sincerely Ag. Agung Pramudito General Manager
Something went wrong”
I have said it this hotel several times before and had a much better experience. This time when I checked in the room the walls were heavily stained, the TV was off to the left and down low so not easy to watch lying in bed. And something smell odd about the room. I thought it could only possibly be that they put me in a smoking room although I had asked for a non-smoking room. I called reception and they quickly answered me to another room that was much more agreeable. The next day I was in the room until about 12 noon. And then went out for the day and it's my surprise when I got back later in the evening the room had not been cleaned. It was late so I just requested that they bring me some fresh towels and the complimentary bottles of water. When the staff member arrive they had towels but no water. So I requested it again and I said okay but they did not bring the water. On the second day when I was ready to check out I called for a bellhop to come and help with the luggage. After about 15 or 20 minutes nobody had arrived so I called again. Another 10 minutes went by so I decided to just start moving the luggage down myself. Someone did arrive as I was approaching the elevator but they did not have a cart so I also work together to get the luggage downstairs. I then checked out and brought my car up from the parking to pick up my wife and my luggage. Then I pulled out a bit so it's not too block revolving traffic and stop my car in order to take a moment and put my Google maps coordinates into my device. My staff member in the parking lot and came up and not so gently let me know that I needed to move my car I explained what I was doing and said I will be finished in a moment and he walked off.
Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. First and foremost, we sincerely apologize for the unpleasant incident during your stay here. Regarding the incidents you experienced, such as wallpaper that had lots of stains on it, the position of the television which was not central and smelly in your room, the room was not cleaned, mineral water was not provided and waiting for the concierge very long and did not bring a trolley to carry your things and as well as service from the staff we are not friendly, We take your concern and communicate with our related department concern regarding this incident. Once again, on behalf of the entire hotel team, I would like to apologize and ensure that your next stay with us will be more pleasurable, hope I can meet you in person to convey this apology. we look forward to the opportunity of welcoming you again soon. Sincerely, Ag, Agung Pramudito General Manager