Marco Polo HongKong Hotel
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Marco Polo HongKong Hotel

Harbour City, 3 Canton Road, Kowloon, Tsim Sha Tsui, Hong Kong, Hong Kong
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     Marco Polo HongKong Hotel

    Marco Polo HongKong Hotel Reviews

    8.5
    Excellent
    /10
    (4164 reviews)See what guests said
    9.2
    Exceptional

    "Great location."

    Mary J.

    -

    June 22, 2018

    8.6
    Excellent cleanliness
    Recommended by 86% of guests

    Things you’ll love about Marco Polo HongKong Hotel

    Things you'll love

    • 390 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular
    Nearby
  • Hong Kong Museum of History1.06 km
  • Temple Street Night Market1.13 km
  • Lan Kwai Fong2.16 km
  • Victoria Peak (The Peak)3.37 km
  • Victoria Harbour4.72 km
  • Nan Lian Garden6.36 km
  • Ocean Park6.77 km
  • Hong Kong Disneyland12.94 km
  • Po Lin Monastery27.26 km
  • Ngong Ping 360 Cable Car27.72 km
  • This property is in high demand!

    Booked 48 times since yesterday | 29 travelers are looking at this property right now

    Value for money7.9
    Distance to city center1. Km
    Location rating9.4
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport24.1 km
    Property overview

    Offering quality accommodations in the restaurants, sightseeing, shopping district of Tsim Sha Tsui, Marco Polo HongKong Hotel is a popular pick for both business and leisure travelers. The property is part of Harbour City which is Hong Kong's largest shopping complex. It houses over 450 shops, including the world's leading luxury brands and a lot of dining options.

    At Marco Polo HongKong Hotel, every effort is made to make guests feel comfortable. The property is comprised of 665 luxurious guestrooms and suites which many of these offer a breathtaking waterfront views of the Victoria Harbour. Marco Polo HongKong Hotel features an outdoor swimming pool, a lobby lounge, a gym, an all-day dining outlet, Cafe Marco on Level 1 featuring a wide variety of gourmet cuisines from all over the world and the renowned, authentic Italian restaurant, Cucina. Enjoy the journey in Hong Kong to the fullest with a handy, complimentary smartphone with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, international calls to China, Philippines, Japan, United States, United Kingdom, Australia, Germany, South Korea, Taiwan and Thailand and a Wi-Fi hotspot.

    Whatever your purpose of visit, Marco Polo HongKong Hotel is an excellent choice for your stay in Tsim Sha Tsui.

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    Rooms available at Marco Polo HongKong Hotel

    8.6
    Excellent
    Room comfort & quality
    Superior Suite
    Superior Suite
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Harbour View
    Deluxe Harbour View
    ...
    • Room size: 42 m²/452 ft²
    • Harbor view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Continental Superior
    Continental Superior
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Continental Deluxe
    Continental Deluxe
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Valentine’s Package Promotion - Deluxe Harbour View Room
    Valentine’s Package Promotion - Deluxe Harbour View Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Valentine’s Package Promotion - Deluxe Room
    Valentine’s Package Promotion - Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Valentine’s Package Promotion - Superior Room
    Valentine’s Package Promotion - Superior Room
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Non-smoking
    Enter dates to see prices
    Have a question for Marco Polo HongKong Hotel?

    What people love about Marco Polo HongKong Hotel

    • 9.2
      Exceptional
      Staff 

      "Still our favorite hotel when we come to Hong Kong due to its location, cleanliness and friendliness of the staff."

      Dipnala

      |

      December 26, 2018

    • 8.4
      Excellent
      Breakfast

      "Hotel has an excellent buffet breakfast."

      Lau

      |

      December 28, 2018

    • 7.2
      Very good
      Location

      "Great location."

      Richard

      |

      December 28, 2018

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    More about Marco Polo HongKong Hotel

    More about Marco Polo HongKong Hotel

    7.6
    Very good

    "Location is very convenient in general."

    York

    |

    November 29, 2018

    Read more reviews

    What they offer

    8.4
    Excellent

    "Stuff always welcome and very helpful for all requested."

    Saksit

    |

    November 6, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    Kung Tak Lam Shanghai Vegetarian Cuisine
    120 m Chinese, Vegan, Vegetarian
    Social Place
    220 m Chinese, Seafood
    Chiu Fat Porridge Noodle Restaurant
    310 m Chinese
    American cuisine
    American cuisine
    Ned Kelly's Last Stand
    210 m American, Australian, Bar
    Roccos Pizzeria
    790 m American, Italian, Pizza
    Madam S'ate
    840 m American, International
    Asian cuisine
    Asian cuisine
    Cafe Marco
    80 m Asian, Cafe, Chinese
    Prince Restaurant Beijing, Sichuan & Shanghai
    90 m Asian, Chinese
    Shanghai Min
    120 m Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    The breakfast inclusive rate only includes maximum 2 daily breakfasts.

    Reviews of Marco Polo HongKong Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4164)Booking.com Reviews (1996)
    8.5
    /
    10
    Cleanliness8.6
    Facilities8.1
    Location9.4
    Room comfort and quality8.6
    Service8.4
    Value for money7.9
    All languages
    All guests (4164)
    All room types

    Show reviews that mention 

    Showing 3008 verified guest comments
    12345
    8.8
    Excellent
    Ana from Philippines
    Family with young children
    Superior
    Stayed 2 nights in April 2019

    Excellent Location”

    Hotel's location is perfect for shopping. It can be very crowded and noisy on weekends.

    Reviewed May 18, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded May 22, 2019
    Marco Polo HongKong Hotel
    4.8
    Cynthia from Philippines
    Business traveler
    Deluxe Harbour View
    Stayed 3 nights in September 2018

    Brownout experience”

    No generator during an 8-hour brownout. We were forced to get our things in the 10th floor. My brother fell in the dark corner of the room and hit his head. He had to be taken to a hospital due to neck pain & head wound the next day. Terrible experience!

    Reviewed April 29, 2019

    Dear Cynthia, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong

    Responded April 30, 2019
    Marco Polo HongKong Hotel
    9.6
    Exceptional
    hakjun from South Korea
    Couple
    Deluxe Room
    Stayed 2 nights in May 2019

    Good location”

    Very central and various selection of breakfast and very kind staff

    Reviewed May 09, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded May 10, 2019
    Marco Polo HongKong Hotel
    9.2
    Exceptional
    Dipnala from Indonesia
    Couple
    Deluxe Harbour View
    Stayed 5 nights in December 2018

    Exceptional”

    Still our favorite hotel when we come to Hong Kong due to its location, cleanliness and friendliness of the staff. However some facilities such as the bathroom needs to be renovated, they feel outdated particularly the shower/ bath area.

    Reviewed December 26, 2018

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded December 28, 2018
    Marco Polo HongKong Hotel
    7.6
    Very good
    Andrew from United Kingdom
    Business traveler
    Superior
    Stayed 1 night in May 2019

    Disappointed ”

    I’ve been coming to the Marco Polo on and off for the last 5 years, but I was disappointed this trip. Time to look for a new hotel The hotel was busy and I was given an upgraded room, which I appreciated, and which was very nice, with the exception of the shower, which was so weak it was unusable. Not a good start to the day. Then breakfast is at a dedicated small room, which I didn’t remember from before. But the choice was so limited, and uninspiring it was almost pointless having it. So for a quick one-night stay it was disappointing The rooms are nice, the bed is comfortable, and the facilities in the room are good

    Reviewed May 09, 2019

    Dear Andrew, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience you had and our hotel facilities and food quality are not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded May 10, 2019
    Marco Polo HongKong Hotel
    8.0
    Excellent
    MEI from China
    Business traveler
    Superior
    Stayed 1 night in April 2019

    Very good”

    nice location and nice hotel

    Reviewed April 29, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded April 30, 2019
    Marco Polo HongKong Hotel
    5.6
    Mitchell from United States
    Couple
    Deluxe Room
    Stayed 1 night in April 2019

    IF you like waiting,”

    If you like standing in the queue (line) this is the hotel for you! 45 minutes waiting in a queue to check-in 35 minutes waiting in a queue to get the room key 20 minutes waiting in a queue to check out. Ridiculous! When we inquired about the waiting- the staff told us this is every day. Not ever again for me!

    Reviewed April 16, 2019

    Dear Mitchell, Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for the inconvenience you encountered with the check-in service at the hotel. Our Front Office team has been reminded to speed up the process accordingly. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong

    Responded April 18, 2019
    Marco Polo HongKong Hotel
    8.0
    Excellent
    lisette from Philippines
    Family with teens
    Superior
    Stayed 4 nights in March 2019

    Family Friendly”

    Hotel was really classy and very accessible to MTR and shopping. Nice rooms plus the handy phone in every room is very useful specially when travelling with families. Makes communicating with each other easy. Definitely will stay here again.

    Reviewed March 29, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded March 29, 2019
    Marco Polo HongKong Hotel
    6.8
    Good
    CHI from Hong Kong
    Business traveler
    Deluxe Harbour View
    Stayed 2 nights in February 2019

    poor service”

    poor service when i call the hotel for checkin arrangement, the girl name fanny, she really piss off me, not polite and ask me to call back agoda for even i just want to leave my friend name to frontdesk for herself checkin!!! i wont recomment my fd to book this hotel anymore.

    Reviewed March 15, 2019

    Dear CHI, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience you had and our service/room arrangement/food quality/others is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded March 18, 2019
    Marco Polo HongKong Hotel
    4.8
    Jiwon from South Korea
    Solo traveler
    Superior
    Stayed 1 night in March 2019

    Need to renovation”

    I was arrival around 14pm. too much time spend for registration and need to wait for get in the room cause c/i time is 3pm. Ms Samantha helps my c/i she seems like to trainee so another staff Ms Vivian helps to her. I understand this situation cause I was also worked Hotel over 10 years. but in this case Vivian need to explain to me a training. and also she need my e-mail and signature both registration card and join membership without explain. She need to explain to me about membership and request join but she didn't mention it and I didn't received membership details. I feel like I'm being ignored. If Ms Samantha develop her career and skill, your manager need to change trainer to her. There was a foul smell in the room and the feeling is not very pleasant.

    Reviewed March 14, 2019

    Dear Jiwon, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong

    Responded March 15, 2019
    Marco Polo HongKong Hotel
    9.6
    Exceptional
    Dominic from Australia
    Couple
    Deluxe Room
    Stayed 1 night in September 2018

    Luxurious, well-appointed suite in a world-class location”

    Stayed here for just one weekend nite after a couple of days at another business hotel. Pricey but if you are looking to give yourself a treat, well, this is just superb. We were put into a very spacious suite, very comfortable and well-appointed. The location right above Harbour City shopping mall at Tsim Sha Tsui is fantastic both for the views, convenience and to experience the buzz of HK. Can't wait to visit again.

    Reviewed October 01, 2018

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded October 05, 2018
    Marco Polo HongKong Hotel
    9.2
    Exceptional
    kanchanit from Thailand
    Couple
    Deluxe Harbour View
    Stayed 3 nights in September 2018

    Prince Hotel instead of Marco Polo Hongkong”

    Marco Polo Hongkong Hotel couldn’t run the service because of broken down electricity. Then they transferred me to Prince Hotel. I also like the room becuase Prince offerer me the suite. The problem was I had booked for the harbour view room type.. The Prince couldn’t find such the room for us. Marco Polo Hotel, had better to email or to call us for giving me the issue informations. I had no choice but to go to Prince. This is kind of unfair. The Marco Polo Hongkong Hotel is quite expensive than the rest of them, I had chosen to stay here for particular reason. However, I understand the circumstance and believed you had tried the best you can to manage the booking. So ever, next time, customer should know and make the decision.

    Reviewed September 24, 2018

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded July 02, 2019
    Marco Polo HongKong Hotel
    9.2
    Exceptional
    Fahad from Kuwait
    Couple
    Deluxe Room
    Stayed 6 nights in August 2018

    the best hotel in the area”

    The hotel is great in location and staff are very friendly the room i stayed in was very big and comfortable the breakfast was delicious everything you want is available i suggest everyone to stay in this hotel for sure.

    Reviewed August 23, 2018

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded August 24, 2018
    Marco Polo HongKong Hotel
    9.6
    Exceptional
    Chastine from Philippines
    Business traveler
    Deluxe Room
    Stayed 2 nights in August 2018

    Great Hotel”

    This is the only hotel I stay at when I'm in Hong Kong. I usually travel to Hong Kong twice a year for business and the location of this hotel is great. It's a ferry ride away from Central and it has a fantastic view of the harbor. The staff are also very friendly and helpful.

    Reviewed August 06, 2018

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded August 09, 2018
    Marco Polo HongKong Hotel
    7.2
    Very good
    Kristine from Philippines
    Family with teens
    Superior
    Stayed 2 nights in April 2019

    Great location, old hotel”

    The best thing about this hotel for our trip was the location. It’s just across the street of where we intended to go. However, I think the hotel is in dire need of a renovation. The rooms esp the bathroom is outdated and not very luxurious. The scent of the environment is musty already. The reception area can also use an improvement because we had to line up for probably 20-30 minutes just to get the keys to our room (we have checked in earlier but the room wasn’t ready), they made us line up just to release the key. If the influx of people is that much, then maybe they should add more staff in the reception.

    Reviewed April 30, 2019

    Dear Kristine, Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for the inconvenience you encountered with the check-in service at the hotel. Our Front Office team has been reminded to speed up the process accordingly. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong

    Responded May 02, 2019
    Marco Polo HongKong Hotel
    8.0
    Excellent
    Mauricia from Philippines
    Family with teens
    Stayed 2 nights in May 2019

    Staff are helpful, friendly and efficient. ”

    Very good location. Everything in TST east is within walking distance.

    Reviewed May 16, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded May 17, 2019
    Marco Polo HongKong Hotel
    10.0
    Exceptional
    MA from China
    Business traveler
    Superior
    Stayed 1 night in May 2019

    good”

    good

    Reviewed May 09, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded May 10, 2019
    Marco Polo HongKong Hotel
    7.6
    Very good
    TEO from Malaysia
    Couple
    Deluxe Harbour View
    Stayed 2 nights in April 2019

    good location”

    bery good location

    Reviewed April 25, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded April 26, 2019
    Marco Polo HongKong Hotel
    8.0
    Excellent
    Pasi from China
    Couple
    Superior
    Stayed 2 nights in February 2019

    Very good”

    Check-in was slow as only 3 counters. Second evening someone started to cook on their room at the same floor and whole floor was fulfilled with the cooking smoke. How come someone comes to 5 star hotel and starts to cook in their room, difficult to understand....!? Maybe all money spent already.... we tried to call to reception and after 5 minutes someone replied. Housekeeping brought air cleaner to the room but the help was a little. Maybe some ventilation problems as all the air to the room coming from the corridor. I thought fresh air to the rooms should come somewhere else....? Otherwise nice stay, location excellent and special thanks to great breakfast anf staff there!

    Reviewed February 05, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded February 11, 2019
    Marco Polo HongKong Hotel
    6.8
    Good
    Laurent from France
    Business traveler
    Superior
    Stayed 1 night in October 2018

    Good location ”

    Room is very small with old design....room rate is expensive for this size and aged room, but is good for those who visit Victoria Harbor for restaurants and shopping malls. Lots of taxi in front of hotel. Airport Express coach stops at this hotel if no wish to take taxi to Airport. View for room is rather disappointing, was facing the grey concretes of other buildings. The only good point is the direct access to Harbor City, for work appointment.

    Reviewed February 01, 2019

    Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

    Responded February 11, 2019
    Marco Polo HongKong Hotel
    12345
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    • Exceptional location
    • Hong Kong Museum of History
    • Tsim Sha Tsui MTR Station is within 0.38 km