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Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila

Removed from saved list

8.9

Excellent

2,168 reviews

2,168 reviews

Housekeeping88
View48
Breakfast26
See map

8.6

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Ortigas Park

210 m

Metrowalk

300 m

Technical Services Building (TSB)

380 m

City Golf

470 m

Asian Development Bank

510 m

Popular landmarks
Robinsons Place Manila

8.6 km

Quiapo Church

8.6 km

National Museum

8.8 km

Rizal Park

9.0 km

Fort Santiago

9.4 km

Closest landmarks
Fluids

170 m

Strata 100 Bike Rack

200 m

Intelli Parking

230 m

Aventus Medical Center, Inc.

270 m

Cotton Gold Parking

290 m

Marco Polo Ortigas Manila

Meralco Avenue & Sapphire Street, Ortigas Center, Pasig, Manila, Philippines, 1600 - See map

Conveniently situated in the Pasig part of Manila, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

680 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Exercise area
Swimming pool [indoor]
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Announcements by hotel (4)
Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Luggage storage

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.6
Distance to city center5.5 km
Location rating8.6
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport9.8 km

Rooms available at Marco Polo Ortigas Manila

Exceptional
Room comfort & quality

9.1

Premier
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Continental Club Twin
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Premier Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Continental Deluxe King
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Superior Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Continental Club King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Marco Polo Ortigas Manila?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2130 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Marco Polo Ortigas Manila also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Marco Polo Ortigas Manila has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Marco Polo Ortigas Manila?

Wake up to a great buffet breakfast at Marco Polo Ortigas Manila. There's an additional charge of 1650 PHP for adults and 825 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Marco Polo Ortigas Manila?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Marco Polo Ortigas Manila. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Marco Polo Ortigas Manila?

On-site venues and convenient event services make Marco Polo Ortigas Manila an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 6 venues can accommodate up to 520 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila’s neighborhood is Pasig which includes popular restaurants such as Cable Car, The Stockpile and VU's.

What popular shopping places are close to Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is located in Pasig area which features shopping places such as Robinsons Galleria, SM Supercenter Pasig and Tiendesitas.

What are popular attractions near Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is located in Pasig area, which is famous for attractions such as Ortigas Park, Technical Services Building (TSB) and Tennis Courts.

What popular natural sightseeing spots are close to Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is located within Pasig, which makes it conveniently close to natural sights including St. Lorenzo Ruiz Tree.

Show more questions
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Explore the neighborhood

What people love about Marco Polo Ortigas Manila

  • 8.4

    Excellent

    "Really great experience for our stay."

    Oliva

    |

    January 19, 2022

  • 10

    Exceptional
    Staff 

    "From the airport pickup to settling in our rooms, I highly recommend the service of Marco Polo staff."

    Sharlene

    |

    December 27, 2021

  • 10

    Exceptional
    Staff 

    "• Staff were polite and helpful."

    Mara

    |

    November 20, 2021

Property ranking|Compared to 3,269 Manila properties
See all rankings
Room comfort score
9.1/10
Cleanliness score
9.3/10
Service score
9/10
Room size
45 sqm.
Better than
99
%
of Manila properties
Better than
98
%
of Manila properties
Better than
97
%
of Manila properties
Bigger than
96
%
of Manila properties
Overall rating:

8.9

Excellent
2,161 reviews
Cleanliness
9.3
Facilities
9.0
Location
8.6
Read all reviews >
What travelers say they love:
Love the location with nearby food establishments.
AYESSA from Philippines
Couple
More about Marco Polo Ortigas Manila

More about Marco Polo Ortigas Manila

Marco Polo Ortigas Manila, located in Pasig, Manila, is a popular choice for travelers. Only 5.5 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Metrowalk, Asian Development Bank, Robinsons Galleria.

Marco Polo Ortigas Manila also offers many facilities to enrich your stay in Manila. The hotel provides 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping to ensure our guests the greatest comfort.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, linens, mirror, slippers, towels, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Marco Polo Ortigas Manila.

Show more
Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Food & Dining

71 mentions

Housekeeping

65 mentions

Swimming Pool

57 mentions

Breakfast

52 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms

Things to do, ways to relax

  • Exercise area
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]

Cleanliness and safety

  • Daily disinfection in all rooms

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Infirmary
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club

Land sports

  • Golf course (within 3 km)

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily newspaper
  • Desk
  • Fitness club privileges
  • Hair dryer
  • Laptop safe box
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Phone in bathroom
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Swimming pool [direct access]
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Location
Meralco Avenue & Sapphire Street, Ortigas Center, Pasig, Manila, Philippines, 1600
Excellent
Location

8.6

Airports

  • Ninoy Aquino International Airport (MNL)
    9.8 km 30 min drive
  • Clark International Airport (CRK)
    85.9 km 1.6 hour drive

Public transportation

  • Ortigas MRT Station
    700 m 14 min walk
  • Shaw Boulevard MRT Station
    1.2 km 15 min drive

Hospital or clinic

  • Aventus Medical Center, Inc.
    270 m

Shopping

  • Robinsons Place Manila
    8.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Robinsons Place Manila
    8.6 km
  • Quiapo Church
    8.6 km
  • National Museum
    8.8 km
  • Rizal Park
    9.0 km
  • Fort Santiago
    9.4 km
  • San Agustin Church
    9.5 km
  • Casa Manila
    9.5 km
  • Manila Cathedral
    9.7 km
  • Manila Ocean Park
    9.8 km
  • Intramuros
    10.0 km

Nearby landmarks

  • Fluids
    170 m
  • Strata 100 Bike Rack
    200 m
  • Ortigas Park
    210 m
  • Intelli Parking
    230 m
  • Aventus Medical Center, Inc.
    270 m
  • Cotton Gold Parking
    290 m
  • Metrowalk
    300 m
  • Meralco Visitors Parking
    310 m
  • Green Parking
    360 m
  • Technical Services Building (TSB)
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee2130 PHP
  • Distance from city center5.5 km

Extras

  • Breakfast charge (unless included in room price)1650 PHP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors45
  • Number of restaurants3
  • Number of rooms 316
  • Room voltage220
  • Year property opened2014

Parking

  • Daily parking fee0 PHP
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Marco Polo Ortigas Manila from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.0
Location8.6
Room comfort and quality9.1
Service9.0
Value for money8.6
High score for Manila
Rating
9+ Exceptional (591)
8-9 Excellent (263)
7-8 Very Good (187)
6-7 Good (48)
<6 Below Expectation (45)
Time of the year
Mar - May (226)
Jun - Aug (212)
Sep - Nov (239)
Dec - Feb (457)
All guests (2,161)
All room types
All languages

Show reviews that mention 

Showing 1,134 verified guest comments
12345
9.2
Exceptional
Charles from United States
Couple
Superior King Room
Stayed 2 nights in August 2018

5 Star all the way”

I’ve stayed in plenty of hotels across metro Manila area and hands down Marco Polo is the best overall. Only marked down 1 star for location and facility since the first floor lobby has a smelly sewer type odor that seems to linger but I’m just nit picking. The actual check in lobby is on 18th floor I think but regardless, the moment you get to the check in lobby their customer service is top notch. I’m very big and impressed on the minor details hotels place on customer experience and care. You even get a curtesy call during your stay from the lobby just to check to see how your stay is going and if you need anything else. That kind of detail really does stand out and separates a hotel from the rest. Staff, Rm service food, cleanliness, and most importantly the room was 5 star worthy. Rooms are crisp and clean, no odd odor. Worth the price. If your trip takes your go Ortigas area, no other hotel compares, only marked down for location because if you have any business or trip that takes your south of Pasig, good luck ! traffic will eat your alive. So if feeling like a Statycation and Pampering yourself to a 5 star experience that won’t break your bank on a non peak season time, and or if in Pasig area... no other place can compare to Marco Polo

Reviewed August 12, 2018

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Dear Charles, We appreciate your feedback and are noting your comments regarding the scent at the ground level. Thank you for sharing your observations about our courteous service, especially when our guests are welcomed at our Sky Lobby on Level 24. We hope to welcome you back to the hotel soon so that you may experience the developments to our facilities. Yours sincerely, Frank Reichenbach General Manager

Responded August 13, 2018
Marco Polo Ortigas Manila
10.0
Exceptional
Arunkumar from Philippines
Business traveler
Deluxe King Room
Stayed 2 nights in July 2019

Marco Polo is excellent . Awesome . Room , gym , hospitality , toileteres, apples in room .. amazing”

Marco Polo is the best for any kind of people . Location, ambiance , comfort , hospitality I salute for this staff . In Philippines marcopolo ortigas manila is the best . This is my favorite hotel in Philippines . I want to be here when Iwil back to manila . Buffet breakfast the way the staff working is amazing . They doing lot of hardwork . Wokeup early hours and setting up the buffet is not easy . Serving people is awesome . Ur great service will b applauded especially the staff working in restaurant I bow them . I know the value of their hardwork . Some years ago I worked in that way in republic of Maldives . Keep it up . GOD WILL BLESS THE PEOPLE WHO WILL WORK HARD AND SWEAT . I love u Marco Polo . Receptionist also vry cool and kind . House keeping is excellent . Checking each and everything . Everybody looks great , clean , hygiene , respectful , commitment . I want to see you again as soon as possible . I can come to manila again only to stay in Marco Polo .we love U Marco Polo

Reviewed July 11, 2019

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Dear Mr Arunkumar, Thank you for sharing your review from your most recent visit to the hotel. We are humbled by the kind words you have posted about your experience at the Marco Polo Ortigas Manila. We look forward as well to welcoming you back to the hotel when you return to the city. Sincerely, Frank Reichenbach General Manager

Responded July 12, 2019
Marco Polo Ortigas Manila
9.0
Exceptional
fabien from France
Solo traveler
Superior King
Stayed 4 nights in July 2015

Excellent stay”

Service, great value, location

I stayed 4 nights at Marco Polo Ortigas and truly enjoyed it. The property is new so not all cab drivers know it by name, it may be easier to target "Union Bank" in Ortigas which is the building next door. The hotel is a 45 stories building, close to a noisy area (Metrowalk). If you want to escape the late night music, ask for a "quiet room". If like me you'd rather enjoy the view, ask for a high floor room. The service is impeccable : the staff is really helpful and go the extra mile to remember you and your previous requests. The gym is medium size but with modern equipment and the staff is really helpful for your routines. The complementary healthy smoothie was a nice surprise. The superior room was flawless, with perfect bed and a very welcome connector for multi-devices (android, iDevice, VGA output on tv.. you name it). Location is good is you have meeting in Pasig area. 3 major malls are at walking distances (less than 1km away). TIP: check the back exit of the hotel : there is a convenience store and a starbucks just behind the hotel.

Reviewed July 22, 2015

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9.0
Exceptional
Gregory from United Kingdom
Business traveler
Deluxe King Room
Stayed 3 nights in March 2016

Very nice hotel in Ortigas”

Room, facilities, location

The Marco Polo Ortigas is a very comfortable hotel in Ortigas. The hotel appears to have been newly built or newly renovated as the rooms were immaculate and of a very high quality. The staff were excellent and very helpful. This is a 5 star hotel although I would say that the food is 4.5 stars - it doesn’t quite live up to the standard of the rooms and the other hotel facilities. There are a number of new and attractive looking restaurants behind the hotel. Other restaurants would require a longer walk or a taxi ride. I cannot think of any reason to stay in Ortigas unless you have business there. My client was in all tickets but unfortunately had to travel to Makati more than once and the traffic is horrendous. Once you get to Makati it is very difficult to get back to Ortigas due to the terrible traffic. I would probably stay in the Marco Polo Ortigas again, only if I had to go back to Ortigas.

Reviewed March 20, 2016

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10.0
Exceptional
Joanna from Philippines
Couple
Superior Double/Twin
Stayed 2 nights in February 2018

Over the top services”

From the moment we arrived to the hotel until we got to check in, everything was perfect. Staff are very welcoming, helpful and accommodating. We were celebrating our anniversary and Marco Polo even surprised us with a signiture pillow and balloons with a personal card that says happy anniversary made by the front office. The room was very spacious and the bathroom area as well.The view is truly spectacular. Location wise, everything is at your reach, food stalls, malls, all within walking limits. The breakfast buffet serves different types of cuisine which is amazing. The pool and spa are extraordinary, very serene. Continental club lounge was superb. This is a hotel worth sharing anf mentioning about for everyone to try. Thank you, Marco Polo-Ortigas Manila.

Reviewed February 22, 2018

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Dear Joanna, Warm greetings from Marco Polo Ortigas Manila! Thank you very much for letting us be a part of this special occasion. We are very glad to know that you enjoyed the special day, and that you were able to create meaningful journeys with your loved ones. Again, thank you very much. We look forward to being a part of your future celebrations. Yours sincerely, Frank Reichenbach General Manager

Responded February 22, 2018
Marco Polo Ortigas Manila
9.2
Exceptional
Jeff from United States
Family with young children
Continental Club Twin
Stayed 5 nights in April 2016

Great Location and Staff”

I was traveling around Manila with my two young sons and wanted to explore the Ortigas area. We stayed at the Marco Polo for several days with a room on the 42nd floor. The staff of the Continental Club was outstanding! Great service! I also wanted to thank the room attendants for their good service. They even surprised my sons each day with animals made from the towels. The location of the hotel made it easy to walk around. Very clean and safe area. My only constructive feedback is with the facilities. The indoor pool is small and can be very crowded on the weekends with families. Also, the fitness center could better utilize the empty space by adding a few more pieces of equipment. Great stay overall! I would definitely stay there again.

Reviewed May 25, 2016

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9.2
Exceptional
Edilberto from Philippines
Couple
Superior King Room
Stayed 1 night in December 2019

Wonderful facilities and great time!”

Location is great and facilities are great. Cons: a. Having stayed at both Marco Polo in Cebu and Davao, I felt that breakfast at Marco Polo Ortigas was underwhelming. It was still good though but selection and taste were inferior to other Marco Polos 2. Pool was nice but seemed quite small if the hotel was booked. There were just a lot of people that Sunday so we just decided to postpone it to Monday. 3. Its a matter of choice I think but I prefer bidets that are not built in into the loo. 4. Elevators seemed confusing at first. Got used to it though.

Reviewed December 09, 2019

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Dear Mr. Edilberto, Thank you for sharing your comments and feedback from your recent visit to the Marco Polo Ortigas Manila. I am noting the points you raised, and will be working with our team to develop these areas ahead of your next visit. As to our lift system, you may be pleased to learn that these are programmed to ensure our guests' safety, as only registered guests have access to our room floors. Nevertheless, our team will work closely together to make this aspect of our guests' experience more convenient in the future. Sincerely, Frank Reichenbach General Manager

Responded December 10, 2019
Marco Polo Ortigas Manila
9.3
Exceptional
Stanley from United States
Solo traveler
Deluxe King
Stayed 2 nights in November 2014

A Fine Hotel”

Staff, Rooms, Location

It is hard to find fault with the Ortigas Marco Polo. The staff is friendly, professional, meticulously helpful, and ubiquitous! The rooms are first class. There are two lobbies; the main lobby is on the 24th floor, so you need to change elevators on your way to your room, a minor inconvenience but there are plenty of ushers to help you along. On my second stay, I happened to be given a room with a strange odor. I called it to the attention of the staff, and was immediately upgraded to another room and given a complimentary cocktail to boot. In a country where nothing works (very well), the Marco Polo is an exception.

Reviewed November 05, 2014

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9.3
Exceptional
Jennifer from United States
Family with young children
Deluxe Twin
Stayed 5 nights in February 2016

Stayed here for our adoption! ”

Incredible service, very clean, awesome swimming pool!

We loved our stay! We were always greeted happily, and there was always someone who offered to help us anytime. The room was kept clean, and we had plenty of towels/toiletries. Our housekeeping person even noticed when we brought our new son, and without us even asking, he added an extra towel each day for him! Great hot water in the shower! The only thing we didn't love was that the incidentals charge is extremely high, we paid it in cash, and got it back when we left, but we weren't prepared for that high of an amount, so it took some of our spending money away. Overall, our stay was excellent! Thank you to the Marco Polo Ortigas staff and hotel!

Reviewed February 09, 2016

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9.2
Exceptional
Nhelbie from Philippines
Family with teens
Superior King Room
Stayed 1 night in December 2018

Loving the pool”

I stayed in the hotel before for a conference, and thereon i fell in Love with the Pool, the temperature that is, not to cold or hot. There was a freebie in the Pool then, a healthy cucumber and apple shake, unfortunately there was no available shake now. Nevertheless, I’m still satisfied especially with one of the staff there, i forgot to get his name, he was accommodating, he even handed me with a lemon water and asked in kind gesture, if I’m alright. Overall, although its quite pricey, it sa worth the stay, the facility, facade , most especially the accommodating staff. So glad there was a 50% off promo. Kudos to Marco polo Ortigas management. See you again.

Reviewed January 02, 2019

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Dear Nhelbie, Thank you for sharing your comments and the details of your experience with us. I am pleased to read that you found your stay memorable, particularly due to the service extended to you by our team. I look forward to welcoming you back to the Marco Polo Ortigas Manila very soon. Sincerely, Frank Reichenbach General Manager

Responded January 03, 2019
Marco Polo Ortigas Manila
9.0
Exceptional
Ty from United States
Couple
Superior King
Stayed 1 night in September 2015

1st night in Manila”

The location, the room, service

This was 1st time in Manila and 1st time meeting my girlfriend. Marco Polo helped make this a fantastic experience. Location, staff, and room standards would definitely invite me back. Didn't eat here as we arrived very late and woke up late. However I thought the price was rather expensive for breakfast. They offered this at checkin but I declined. For price of room I think breakfast should be included. There was a nice mall within walking distance with plenty of places to dine and shop. Overall we enjoyed our stay in Manila. I would recommend this hotel and will stay again in the future. USA TH

Reviewed September 29, 2015

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8.0
Excellent
Ma. from Philippines
Solo traveler
Deluxe King
Stayed 1 night in December 2014

One of the best hotels I've ever stayed in Manila”

Friendly and Warm Front Desk and Restaurant Staff, Comfortable and Spacious Room, Good and Wide Selection of Buffet Breakfast and Dinner

Marco Polo Ortigas Manila is highly recommended and considered as one of the best hotels I've ever stayed in Manila...When you enter the hotel at the ground floor, you will think that their lobby is so small and the cafe where you might have your breakfast is too small. But you will later find out that their lobby is above the 20th floor and quite welcoming with the Christmas ornaments and decor and also the Cafe can accomodate a great number of hotel guests. When I went up to my room, I was so surprised and pleased to have a glass window from the ceiling down to the floor and the view of the mountain and the city was really spell bounding. Also there was a good and wide selection of buffet breakfast. Their plus factor are the efficient, cheerful, acommodating and friendly hotel staff and managers.

Reviewed January 24, 2015

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10.0
Exceptional
PAMELA from Philippines
Group
Superior King Room
Stayed 1 night in December 2018

Pre-Christmas ”

It was my first time to stay at Marco Polo Ortigas, and I must say, it will not be my last. We had a great time! All the hotel staff is very accommodating. The lounge and the bar is very nice to reminisce with their kind of selections for music. The room is perfectly clean and I love the the scent that they use, very relaxing. Food is also great! Thank you Marco Polo for making our stay a memorable one. ❤️

Reviewed December 26, 2018

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Dear Pamela, Thank you for sharing your five-star rating with us. I am pleased to read that you had such a wonderful experience while at the Marco Polo Ortigas Manila for the holidays. We look forward to welcoming you back very soon. Sincerely, Frank Reichenbach General Manager

Responded December 27, 2018
Marco Polo Ortigas Manila
8.7
Excellent
Rafael from Philippines
Family with young children
Deluxe King
Stayed 1 night in December 2015

Excellent room”

Room, heated pool, and rooftop bar

Wonderfully appointed room. Very premium feel for the price that you pay. Large room and bathroom, separate rainshower and tub. Classy wood finish with premium finishing like soft-close drawers and cabinets, a chaise lounge, and goose down pillows. Lots of storage space and a fairly comfortable bed. A softer topper and comforter would have upped it a bit though. The heated pool is great for kids and the VUS rooftop bar is perfect for a drink overlooking the Ortigas suburb. The staff service was fair for a five stay hotel (there were some at the reception and the restaurant who seemed new at the job and were therefore a bit slow -no real issues there unless you're a diva) but the concierge, headed by Mr. Santillan, was just terrific with every type of request. Was so pleased with the hard product, I booked a second night at the last minute. Stayed at Hyatt City of Dreams right before staying here and, surprise, Marco Polo pummeled Hyatt (I know!) at every comfort level.

Reviewed January 02, 2016

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8.4
Excellent
Gil from United States
Solo traveler
Superior King
Stayed 3 nights in April 2017

Secured hotel”

Marco Polo is a really nice hotel in a posh area. The hotel is next to Sapphire bloc where you can visit a lot of good and fairly expensive eateries on one side, and the other side you got Metrowalk where you can eat at more local eateries at a bit more reasonably priced. If you like security and confusion, you will like Marco Polo. It took 2 separate elevators with hotel staff at each main floor before I reached my room. I was there a few days and I still got confused which elevator went to my floor and which one went down to ground floor. If you hate noise, ask for a room opposite the ones facing Metrowalk as it will be noisy and you will hear loud music originating from Metrowalk. If you want to walk to Sapphire bloc, you can go down to the ground floor and open the door opposite of the main entrance that is facing Metrowalk. I think it was a wooden door, once you go through that wooden door, on the right will be a convenience store. To your left will be a hotel staff or guard. In front will be an exit that opens to the Sapphire bloc across the street. Just go out of the hotel, walk across the street and turn right. There are a few eateries on both sides of the street. You can explore that area as there are more eateries on the other side of the building. Overall, Marco Polo was pretty good. I didn't get a chance to check out the restaurants upstairs as there was too many other places I went to... There is also an Ayala mall near and SM mall a bit further.

Reviewed May 12, 2017

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Dear Gil, Warm greetings from Marco Polo Ortigas Manila! Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us, and that our strategic location has met your expectations. Having you as our guest is our pleasure. Our dining outlets, have a variety of selections you can choose from. You may opt to try our Cafe Pronto for freshly baked pastries and freshly brewed coffee, Cucina for a more diverse dining experience showcasing different international cuisines, Connect Lounge for an afternoon high tea and cocktails, Lung Hin for authentic Cantonese dishes, and Vu's Sky Bar and Lounge for some evening cocktails. Our associates would be happy to assist you on other preference, otherwise. Again, thank you very much. Looking forward to welcoming you back again soon. Yours sincerely, Frank Reichenbach General Manager

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Marco Polo Ortigas Manila
7.3
Very good
MICHAEL from United States
Business traveler
Superior King
Stayed 2 nights in November 2014

Elevator Wait ”

Stylish rooms, helpful staff and location to CBD

The stay at the Marco Polo was acceptable however there were several issues I had with this stay. First, the wait time to get an elevator from the floors where the rooms were located to the ground floor was unvelivablably long even for Manila standards. They have three (3) elevators that route you to the lobby floor at level 24 which then requires a transfer to a second bank of elevators to get you to the floor where your room is located. The delayed wait typically requires that the elevators be overloaded with guests which may be the norm for Filipino guests it is rather uncomfortable for western guests to crowd into a crowded elevator and then load and unload at each floor to allow guests to enter and exit. The typical time from lobby to room averages 15 minutes or more which is unacceptable for any hotel let alone a proclaimed five star like Marco Polo. Second, is the issue with the required daily deposit if the room is booked either through Agoda or directly with the hotel. Marco Polo required a preauthorization if 3,500 PhP per night if stay which was charged against the card for "Incidentals". This charge is credited to the guests account after checkout however this type if arrangement typically happens after an extended period and based in experience the guest may have to go back and request credit or fight charges despite final payment if the incidentals upon final checkout. The requirement of a incidental deposit and it's daily cost should be posted on the website since this is typically a factor that is taken into consideration when evaluating rooms. Finally, the cost of good at the restaraunts is extremely high as compared to other hotels in the ortigas area. I have stayed in Makati and Ortigas on numerous occasions at both four and five star hotels that had food prices more in line with what should be expected by a business traveler. The price if meals was double the price if these hotels. No issue since I voted with my feet and ate meals outside.

Reviewed November 25, 2014

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10.0
Exceptional
Rodger from New Zealand
Business traveler
Superior Room
Stayed 3 nights in August 2018

World Class Hotel and Food”

This was my first time to Manila, and after staying in Marco Polo in Cebu, I was not disappointed in anyway with Marco polo Manila. I very classy hotel, best rooms, beds, showers and the food is world class. I also loved the top floor entertainment, Judith Banal and Powerplay a class act, befitting the the whole experience of staying at Marco Polo.

Reviewed January 29, 2019

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Dear Rodger, Thank you for sharing your kind feedback and rating with us from your most recent stay. I am very pleased to read that you had such a delightful time at the Marco Polo Ortigas Manila and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager

Responded January 30, 2019
Marco Polo Ortigas Manila
9.7
Exceptional
Shu from Malaysia
Business traveler
Superior King
Stayed 4 nights in January 2015

Preferred Hotel in Ortigas! ”

Very clean, friendly staffs, good location!

Very good experience stayed at Marco Polo Ortigas. The staffs are friendly and very good service. The room is super clean and comfortable. The hotel location is very near to Galleria Robinsons, only 5 minutes walk from the hotel and definitely convenient for shopping! Pls maintain the good standard and I shall return to this hotel for my next business trip.

Reviewed February 01, 2015

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9.0
Exceptional
Unisa from Singapore
Solo traveler
Deluxe Twin
Stayed 2 nights in September 2014

Great Stay”

Cleanliness, Staff performance, Room comfort.

I was staying at Marco Polo Ortigas, Manila from Sept 18 to the 20th, 2014. I had a good stay there. The staff were very pleasant and helpful. They always have a smile on their faces, I feel very happy staying there.

Reviewed September 21, 2014

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8.7
Excellent
Lyka from Philippines
Family with teens
Superior Twin
Stayed 3 nights in April 2015

enjoyable and relaxing stay”

Food, amenities and comfortable room

We had great and enjoyable stay at Marco Polo - the room was comfortable and clean with a very good view. I suggest that guests avail their Continental Club package/service rather than the breakfast buffet, continental club is just a hundred bucks more and discounts were given if you avail for 2pax. We loved the food and service at the Continental Club, we believe that its worth it! The staff were very courteous, friendly and attentive - ready to assist you with anything you need with a smile. Gym trainers were also helpful and friendly. For their heated pool, too bad we weren't able to take a swim because it was a bit crowded because of the Holiday. almost everything is perfect at this hotel except for the elevators, some of the valet staff and valet waiting area - elevators were small and guests should have to transfer elevators depending on the floor. Only 1 elevator caters to all floors which was not helpful when the hotel was fully-booked. Some of the valet staff were not as courteous as the other hotel staff, some greets us and others doesn't care to smile or help us with our paper bags. For the valet waiting area- i think they have none. If its inside the hotel (couches at the lobby), the seats weren't enough. So we stand outside the hotel waiting for our car- around 10-15mins during our stay. All in all, we're happy during our staycation at Marco Polo and will definitely book again!

Reviewed April 07, 2015

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