5 Star all the way”

I’ve stayed in plenty of hotels across metro Manila area and hands down Marco Polo is the best overall. Only marked down 1 star for location and facility since the first floor lobby has a smelly sewer type odor that seems to linger but I’m just nit picking. The actual check in lobby is on 18th floor I think but regardless, the moment you get to the check in lobby their customer service is top notch. I’m very big and impressed on the minor details hotels place on customer experience and care. You even get a curtesy call during your stay from the lobby just to check to see how your stay is going and if you need anything else. That kind of detail really does stand out and separates a hotel from the rest. Staff, Rm service food, cleanliness, and most importantly the room was 5 star worthy. Rooms are crisp and clean, no odd odor. Worth the price. If your trip takes your go Ortigas area, no other hotel compares, only marked down for location because if you have any business or trip that takes your south of Pasig, good luck ! traffic will eat your alive. So if feeling like a Statycation and Pampering yourself to a 5 star experience that won’t break your bank on a non peak season time, and or if in Pasig area... no other place can compare to Marco Polo

Marco Polo is excellent . Awesome . Room , gym , hospitality , toileteres, apples in room .. amazing”

Marco Polo is the best for any kind of people . Location, ambiance , comfort , hospitality I salute for this staff . In Philippines marcopolo ortigas manila is the best . This is my favorite hotel in Philippines . I want to be here when Iwil back to manila . Buffet breakfast the way the staff working is amazing . They doing lot of hardwork . Wokeup early hours and setting up the buffet is not easy . Serving people is awesome . Ur great service will b applauded especially the staff working in restaurant I bow them . I know the value of their hardwork . Some years ago I worked in that way in republic of Maldives . Keep it up . GOD WILL BLESS THE PEOPLE WHO WILL WORK HARD AND SWEAT . I love u Marco Polo . Receptionist also vry cool and kind . House keeping is excellent . Checking each and everything . Everybody looks great , clean , hygiene , respectful , commitment . I want to see you again as soon as possible . I can come to manila again only to stay in Marco Polo .we love U Marco Polo

Excellent stay”

I stayed 4 nights at Marco Polo Ortigas and truly enjoyed it. The property is new so not all cab drivers know it by name, it may be easier to target "Union Bank" in Ortigas which is the building next door. The hotel is a 45 stories building, close to a noisy area (Metrowalk). If you want to escape the late night music, ask for a "quiet room". If like me you'd rather enjoy the view, ask for a high floor room. The service is impeccable : the staff is really helpful and go the extra mile to remember you and your previous requests. The gym is medium size but with modern equipment and the staff is really helpful for your routines. The complementary healthy smoothie was a nice surprise. The superior room was flawless, with perfect bed and a very welcome connector for multi-devices (android, iDevice, VGA output on tv.. you name it). Location is good is you have meeting in Pasig area. 3 major malls are at walking distances (less than 1km away). TIP: check the back exit of the hotel : there is a convenience store and a starbucks just behind the hotel.

Very nice hotel in Ortigas”

The Marco Polo Ortigas is a very comfortable hotel in Ortigas. The hotel appears to have been newly built or newly renovated as the rooms were immaculate and of a very high quality. The staff were excellent and very helpful. This is a 5 star hotel although I would say that the food is 4.5 stars - it doesn’t quite live up to the standard of the rooms and the other hotel facilities. There are a number of new and attractive looking restaurants behind the hotel. Other restaurants would require a longer walk or a taxi ride. I cannot think of any reason to stay in Ortigas unless you have business there. My client was in all tickets but unfortunately had to travel to Makati more than once and the traffic is horrendous. Once you get to Makati it is very difficult to get back to Ortigas due to the terrible traffic. I would probably stay in the Marco Polo Ortigas again, only if I had to go back to Ortigas.

Over the top services”

From the moment we arrived to the hotel until we got to check in, everything was perfect. Staff are very welcoming, helpful and accommodating. We were celebrating our anniversary and Marco Polo even surprised us with a signiture pillow and balloons with a personal card that says happy anniversary made by the front office. The room was very spacious and the bathroom area as well.The view is truly spectacular. Location wise, everything is at your reach, food stalls, malls, all within walking limits. The breakfast buffet serves different types of cuisine which is amazing. The pool and spa are extraordinary, very serene. Continental club lounge was superb. This is a hotel worth sharing anf mentioning about for everyone to try. Thank you, Marco Polo-Ortigas Manila.

Great Location and Staff”

I was traveling around Manila with my two young sons and wanted to explore the Ortigas area. We stayed at the Marco Polo for several days with a room on the 42nd floor. The staff of the Continental Club was outstanding! Great service! I also wanted to thank the room attendants for their good service. They even surprised my sons each day with animals made from the towels. The location of the hotel made it easy to walk around. Very clean and safe area. My only constructive feedback is with the facilities. The indoor pool is small and can be very crowded on the weekends with families. Also, the fitness center could better utilize the empty space by adding a few more pieces of equipment. Great stay overall! I would definitely stay there again.

Wonderful facilities and great time!”

Location is great and facilities are great. Cons: a. Having stayed at both Marco Polo in Cebu and Davao, I felt that breakfast at Marco Polo Ortigas was underwhelming. It was still good though but selection and taste were inferior to other Marco Polos 2. Pool was nice but seemed quite small if the hotel was booked. There were just a lot of people that Sunday so we just decided to postpone it to Monday. 3. Its a matter of choice I think but I prefer bidets that are not built in into the loo. 4. Elevators seemed confusing at first. Got used to it though.

A Fine Hotel”

It is hard to find fault with the Ortigas Marco Polo. The staff is friendly, professional, meticulously helpful, and ubiquitous! The rooms are first class. There are two lobbies; the main lobby is on the 24th floor, so you need to change elevators on your way to your room, a minor inconvenience but there are plenty of ushers to help you along. On my second stay, I happened to be given a room with a strange odor. I called it to the attention of the staff, and was immediately upgraded to another room and given a complimentary cocktail to boot. In a country where nothing works (very well), the Marco Polo is an exception.

Stayed here for our adoption! ”

We loved our stay! We were always greeted happily, and there was always someone who offered to help us anytime. The room was kept clean, and we had plenty of towels/toiletries. Our housekeeping person even noticed when we brought our new son, and without us even asking, he added an extra towel each day for him! Great hot water in the shower! The only thing we didn't love was that the incidentals charge is extremely high, we paid it in cash, and got it back when we left, but we weren't prepared for that high of an amount, so it took some of our spending money away. Overall, our stay was excellent! Thank you to the Marco Polo Ortigas staff and hotel!

Loving the pool”

I stayed in the hotel before for a conference, and thereon i fell in Love with the Pool, the temperature that is, not to cold or hot. There was a freebie in the Pool then, a healthy cucumber and apple shake, unfortunately there was no available shake now. Nevertheless, I’m still satisfied especially with one of the staff there, i forgot to get his name, he was accommodating, he even handed me with a lemon water and asked in kind gesture, if I’m alright. Overall, although its quite pricey, it sa worth the stay, the facility, facade , most especially the accommodating staff. So glad there was a 50% off promo. Kudos to Marco polo Ortigas management. See you again.

1st night in Manila”

This was 1st time in Manila and 1st time meeting my girlfriend. Marco Polo helped make this a fantastic experience. Location, staff, and room standards would definitely invite me back. Didn't eat here as we arrived very late and woke up late. However I thought the price was rather expensive for breakfast. They offered this at checkin but I declined. For price of room I think breakfast should be included. There was a nice mall within walking distance with plenty of places to dine and shop. Overall we enjoyed our stay in Manila. I would recommend this hotel and will stay again in the future. USA TH

One of the best hotels I've ever stayed in Manila”

Marco Polo Ortigas Manila is highly recommended and considered as one of the best hotels I've ever stayed in Manila...When you enter the hotel at the ground floor, you will think that their lobby is so small and the cafe where you might have your breakfast is too small. But you will later find out that their lobby is above the 20th floor and quite welcoming with the Christmas ornaments and decor and also the Cafe can accomodate a great number of hotel guests. When I went up to my room, I was so surprised and pleased to have a glass window from the ceiling down to the floor and the view of the mountain and the city was really spell bounding. Also there was a good and wide selection of buffet breakfast. Their plus factor are the efficient, cheerful, acommodating and friendly hotel staff and managers.

Pre-Christmas ”

It was my first time to stay at Marco Polo Ortigas, and I must say, it will not be my last. We had a great time! All the hotel staff is very accommodating. The lounge and the bar is very nice to reminisce with their kind of selections for music. The room is perfectly clean and I love the the scent that they use, very relaxing. Food is also great! Thank you Marco Polo for making our stay a memorable one. ❤️

Excellent room”

Wonderfully appointed room. Very premium feel for the price that you pay. Large room and bathroom, separate rainshower and tub. Classy wood finish with premium finishing like soft-close drawers and cabinets, a chaise lounge, and goose down pillows. Lots of storage space and a fairly comfortable bed. A softer topper and comforter would have upped it a bit though. The heated pool is great for kids and the VUS rooftop bar is perfect for a drink overlooking the Ortigas suburb. The staff service was fair for a five stay hotel (there were some at the reception and the restaurant who seemed new at the job and were therefore a bit slow -no real issues there unless you're a diva) but the concierge, headed by Mr. Santillan, was just terrific with every type of request. Was so pleased with the hard product, I booked a second night at the last minute. Stayed at Hyatt City of Dreams right before staying here and, surprise, Marco Polo pummeled Hyatt (I know!) at every comfort level.

Secured hotel”

Marco Polo is a really nice hotel in a posh area. The hotel is next to Sapphire bloc where you can visit a lot of good and fairly expensive eateries on one side, and the other side you got Metrowalk where you can eat at more local eateries at a bit more reasonably priced. If you like security and confusion, you will like Marco Polo. It took 2 separate elevators with hotel staff at each main floor before I reached my room. I was there a few days and I still got confused which elevator went to my floor and which one went down to ground floor. If you hate noise, ask for a room opposite the ones facing Metrowalk as it will be noisy and you will hear loud music originating from Metrowalk. If you want to walk to Sapphire bloc, you can go down to the ground floor and open the door opposite of the main entrance that is facing Metrowalk. I think it was a wooden door, once you go through that wooden door, on the right will be a convenience store. To your left will be a hotel staff or guard. In front will be an exit that opens to the Sapphire bloc across the street. Just go out of the hotel, walk across the street and turn right. There are a few eateries on both sides of the street. You can explore that area as there are more eateries on the other side of the building. Overall, Marco Polo was pretty good. I didn't get a chance to check out the restaurants upstairs as there was too many other places I went to... There is also an Ayala mall near and SM mall a bit further.

Elevator Wait ”

The stay at the Marco Polo was acceptable however there were several issues I had with this stay. First, the wait time to get an elevator from the floors where the rooms were located to the ground floor was unvelivablably long even for Manila standards. They have three (3) elevators that route you to the lobby floor at level 24 which then requires a transfer to a second bank of elevators to get you to the floor where your room is located. The delayed wait typically requires that the elevators be overloaded with guests which may be the norm for Filipino guests it is rather uncomfortable for western guests to crowd into a crowded elevator and then load and unload at each floor to allow guests to enter and exit. The typical time from lobby to room averages 15 minutes or more which is unacceptable for any hotel let alone a proclaimed five star like Marco Polo. Second, is the issue with the required daily deposit if the room is booked either through Agoda or directly with the hotel. Marco Polo required a preauthorization if 3,500 PhP per night if stay which was charged against the card for "Incidentals". This charge is credited to the guests account after checkout however this type if arrangement typically happens after an extended period and based in experience the guest may have to go back and request credit or fight charges despite final payment if the incidentals upon final checkout. The requirement of a incidental deposit and it's daily cost should be posted on the website since this is typically a factor that is taken into consideration when evaluating rooms. Finally, the cost of good at the restaraunts is extremely high as compared to other hotels in the ortigas area. I have stayed in Makati and Ortigas on numerous occasions at both four and five star hotels that had food prices more in line with what should be expected by a business traveler. The price if meals was double the price if these hotels. No issue since I voted with my feet and ate meals outside.

World Class Hotel and Food”

This was my first time to Manila, and after staying in Marco Polo in Cebu, I was not disappointed in anyway with Marco polo Manila. I very classy hotel, best rooms, beds, showers and the food is world class. I also loved the top floor entertainment, Judith Banal and Powerplay a class act, befitting the the whole experience of staying at Marco Polo.

Preferred Hotel in Ortigas! ”

Very good experience stayed at Marco Polo Ortigas. The staffs are friendly and very good service. The room is super clean and comfortable. The hotel location is very near to Galleria Robinsons, only 5 minutes walk from the hotel and definitely convenient for shopping! Pls maintain the good standard and I shall return to this hotel for my next business trip.

Great Stay”

I was staying at Marco Polo Ortigas, Manila from Sept 18 to the 20th, 2014. I had a good stay there. The staff were very pleasant and helpful. They always have a smile on their faces, I feel very happy staying there.

enjoyable and relaxing stay”

We had great and enjoyable stay at Marco Polo - the room was comfortable and clean with a very good view. I suggest that guests avail their Continental Club package/service rather than the breakfast buffet, continental club is just a hundred bucks more and discounts were given if you avail for 2pax. We loved the food and service at the Continental Club, we believe that its worth it! The staff were very courteous, friendly and attentive - ready to assist you with anything you need with a smile. Gym trainers were also helpful and friendly. For their heated pool, too bad we weren't able to take a swim because it was a bit crowded because of the Holiday. almost everything is perfect at this hotel except for the elevators, some of the valet staff and valet waiting area - elevators were small and guests should have to transfer elevators depending on the floor. Only 1 elevator caters to all floors which was not helpful when the hotel was fully-booked. Some of the valet staff were not as courteous as the other hotel staff, some greets us and others doesn't care to smile or help us with our paper bags. For the valet waiting area- i think they have none. If its inside the hotel (couches at the lobby), the seats weren't enough. So we stand outside the hotel waiting for our car- around 10-15mins during our stay. All in all, we're happy during our staycation at Marco Polo and will definitely book again!