Marco Polo Ortigas Manila
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Marco Polo Ortigas Manila

Meralco Avenue & Sapphire Street, Ortigas Center, Pasig, Manila, Philippines, 1600
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 Marco Polo Ortigas Manila
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    Lobby Marco Polo Ortigas Manila
    Lobby Marco Polo Ortigas Manila
    Interior view Marco Polo Ortigas Manila
    Superior King Marco Polo Ortigas Manila
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    Executive lounge Marco Polo Ortigas Manila

    Marco Polo Ortigas Manila Reviews

    8.9
    Excellent
    /10
    (1832 reviews)See what guests said
    6.0
    Review score

    "Okay location and nice rooms."

    MA B.

    -

    November 15, 2018

    9.3
    Exceptional cleanliness
    Recommended by 95% of guests

    Things you’ll love about Marco Polo Ortigas Manila

    Things you'll love

    • 680 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.6
    See map
    Excellent location
    Popular
    Nearby
  • Quezon Memorial Circle7.29 km
  • Quiapo Church8.64 km
  • National Museum8.85 km
  • Manila Bay9 km
  • Rizal Park9.28 km
  • San Agustin Church9.48 km
  • San Agustin Museum9.5 km
  • Manila Cathedral9.66 km
  • Intramuros District9.86 km
  • Fort Santiago10.08 km
  • This property is in high demand!

    Last booked 3 hours ago | 5 travelers are looking at this property right now

    Value for money8.6
    Distance to city center5.5 km
    Location rating8.6
    Nearest airportNinoy Aquino International Airport (MNL)
    Distance to airport10.2 km

    Rooms available at Marco Polo Ortigas Manila

    9.1
    Exceptional
    Room comfort & quality
    Premier
    Premier
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior King
    Superior King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Continental Club Twin
    Continental Club Twin
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Continental Deluxe King
    Continental Deluxe King
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior Suite
    Superior Suite
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Continental Club King
    Continental Club King
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Have a question for Marco Polo Ortigas Manila?

    What people love about Marco Polo Ortigas Manila

    • 9.6
      Exceptional

      "Hotel is nice, clean and has very accommodating staff."

      Donna R.

      |

      September 28, 2018

    • 10.0
      Exceptional

      "All the hotel staff is very accommodating."

      PAMELA

      |

      December 26, 2018

    • 10.0
      Exceptional

      "The lounge and the bar is very nice to reminisce with their kind of selections for music."

      PAMELA

      |

      December 26, 2018

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    More about Marco Polo Ortigas Manila

    More about Marco Polo Ortigas Manila

    10.0
    Exceptional

    "Great hotel, nice location accessible to all, staff are acco..."

    janice

    |

    January 8, 2019

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Clean hotel, friendly and helpful staff, spacious room and b..."

    Nikki

    |

    November 26, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Filipino cuisine
    Filipino cuisine
    Vatel Restaurant Manila
    7.3 km Filipino, French, Mediterranean
    iBread
    8.6 km Filipino
    Hizon's Cakes & Pastries
    9.0 km Filipino
    American cuisine
    American cuisine
    Wild West Roadhouse Grill
    2.3 km American
    Shakey's ERMITA
    4.8 km American, Pizza
    Bacolod Chicken Express
    5.8 km American, Asian, Filipino
    Asian cuisine
    Asian cuisine
    Gloria Maris
    2.0 km Asian, Chinese, Filipino
    Tramway Buffet Plaza
    2.3 km Asian, Chinese
    Tapa king
    3.3 km Asian, Filipino

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Marco Polo Ortigas Manila from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1832)Booking.com Reviews (1131)
    8.9
    /
    10
    Cleanliness9.3
    Facilities8.9
    Location8.6
    Room comfort and quality9.1
    Service9.0
    Value for money8.6
    All languages
    All guests (1832)
    All room types

    Show reviews that mention 

    Showing 1046 verified guest comments
    12345
    9.6
    Exceptional
    Mhay from Philippines
    Family with young children
    Double Deluxe
    Stayed 1 night in April 2019

    They will make you feel well taken cared of”

    I was impressed from the conceirge offering to help us with our bags to little things in breakfast like offering to get hotcake for the kids. The amenities are also well spaced and maintained. I really loved my stay there. A bit on the expensive spectrum but it well compensated with consistent service.

    Reviewed April 25, 2019

    Dear Ms. Mhay, Thank you for sharing your kind words with us from your stay. We look forward to welcoming you back to the Marco Polo Ortigas Manila so that you may experience more of our exemplary service and outstanding facilities. Sincerely, Frank Reichenbach General Manager

    Responded April 25, 2019
    Marco Polo Ortigas Manila
    8.4
    Excellent
    Lawrence from Philippines
    Family with young children
    Superior King
    Stayed 1 night in April 2019

    Queue”

    I think it’s not a good idea to have long queues upon check-in. One of your first customer touch-points just spoiled your first impression. Check out was the same. The unpleasant experience was offset by the cleanliness, friendly staff and facilities.

    Reviewed April 24, 2019

    Dear Lawrence, We appreciate the time you shared with us in posting your feedback from your recent stay. In regards to your comments, we apologies for the inconvenience you experienced during your visit. There are indeed periods of high-occupancy that lead to significant increase in guest volume during check-in and check-out. Nevertheless, I will share your comments with our team to allow us to further develop this service moving forward. Sincerely, Frank Reichenbach General Manager Marco Polo Ortigas Manila

    Responded April 25, 2019
    Marco Polo Ortigas Manila
    9.2
    Exceptional
    Van from Philippines
    Couple
    Continental Club King
    Stayed 1 night in December 2018

    It was OK”

    Average for a 5-star. I'm better off with Shangri-La or Solaire which are both excellent! Knowing that they have Forbes Award, this was a disappointment as I expected more from this hotel. I am not saying it was bad, but comparing my experience with other 5-star hotels, it was not at par.

    Reviewed April 24, 2019

    Dear Van, We appreciate the time you shared with us from your stay last December 2018. I am noting your comments with great concern, and hope you can get in touch with us once again to share more details about your experience at the Marco Polo Ortigas Manila. Your feedback is invaluable to us as we continue to develop our service. Sincerely, Frank Reichenbach General Manager

    Responded April 25, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    Shirley from Philippines
    Couple
    Superior King
    Stayed 1 night in April 2019

    Thumbs Up!”

    Kudos to these people! Ezra (F.O.) Abdula and another guy (Housekeeping) Ian/KC/Shania - Cucina We were upgraded to a bigger room cos we checked in earlier and apparently our booked room hasn’t been prepared for check in yet. Room was HUGE! Complete toiletries. Lighting was perfect. Nice city view (36th floor) Breakfast buffet spread could’ve been improved, probably more choices but overall it was good. Excellent Customer Service! They made sure requests are taken care of. Follow up calls are constant to reassure immediate action.

    Reviewed April 15, 2019

    Dear Shirley, Thank you for sharing your review with us from your recent stay at the Marco Polo Ortigas Manila. We are humbled by your kind words about the level of service extended to you by our associates and look forward to welcoming you back to the hotel. Sincerely, Frank Reichenbach General Manager

    Responded April 16, 2019
    Marco Polo Ortigas Manila
    9.2
    Exceptional
    Tareq from United Kingdom
    Solo traveler
    Superior King
    Stayed 4 nights in February 2019

    staff was very friendly and helpful”

    Great hotel with very good location. Rooms are excellent clean, spacious with very comfortable bed, nice bathroom and a spectacular view. Food was delicious with great selection. Staff are very friendly, helpful, accommodating and highly skilled. I will definitely go back again.

    Reviewed March 05, 2019

    Dear Tareq, Thank you for sharing your feedback and rating with us from your most recent visit. I am very pleased to read your comments from such a delightful experience with us at the Marco Polo Ortigas Manila. I look forward to welcoming you to the hotel again very soon. Sincerely, Frank Reichenbach General Manager

    Responded March 06, 2019
    Marco Polo Ortigas Manila
    9.6
    Exceptional
    VICENTE from Philippines
    Couple
    Superior King
    Stayed 1 night in January 2019

    Best Value”

    It's a luxurious and spacious hotel. Room with a great view of the skyline of Metro Manila. Though we check-in near the elevator, the room is surprisingly quiet. Limited breakfast choices for people looking for variety. They should showcase Filipino seasonal fruits in their daily breakfast buffet. Other than that, It is a memorable stay. We will still come back here for our staycation.

    Reviewed February 24, 2019

    Dear Vicente, Thank you for sharing your rating and feedback with us from your most recent stay. We are pleased to read that you had a delightful visit and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager Marco Polo Ortigas Manila

    Responded February 27, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    Anthony from Australia
    Business traveler
    Club Double
    Stayed 4 nights in February 2019

    The Best in Ortigas”

    This hotel is always first class from Arrival to departure no matter the length of stay. All facilities are top range, Great food choices and the staff are always courteous and extremely helpful.Its my place of choice always and the personal touches on special occasions always make you feel more than welcome.

    Reviewed February 17, 2019

    Dear Anthony, Thank you for sharing your feedback with us from your recent stay. We are humbled by the kind words you shared with us, especially your remarks on the excellent service extended to you by our associates. I look forward to welcoming you back to the Marco Polo Ortigas Manila very soon. Sincerely, Frank Reichenbach General Manager

    Responded February 18, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    Wes from Australia
    Solo traveler
    Deluxe King
    Stayed 1 night in January 2019

    Brilliant Hotel in Ortigas, best Breakfast I've ever seen in a 5 star hotel”

    There is a reason why this hotel is a 5 star property. Brilliant spacious king room, with great views of Manila (I was staying on the 39th floor), huge bathroom with a nice shower and bath. The buffet breakfast is one of (if not) the best I've ever had in a 5 star hotel with so many choices. The service was impeccable from the security to the front office staff to the staff in the spa/gym area. The hotel also has a rooftop bar on the 45th floor which is excellent too. I would most definitely recommend this hotel if you plan on staying in Ortigas. 10/10!

    Reviewed February 05, 2019

    Dear Wes, Thank you for sharing your feedback with us. I am pleased to read that you had a delightful experience during your most recent visit to the Marco Polo Ortigas Manila and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager

    Responded February 05, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    Rodger from New Zealand
    Business traveler
    Double Room - Superior
    Stayed 3 nights in August 2018

    World Class Hotel and Food”

    This was my first time to Manila, and after staying in Marco Polo in Cebu, I was not disappointed in anyway with Marco polo Manila. I very classy hotel, best rooms, beds, showers and the food is world class. I also loved the top floor entertainment, Judith Banal and Powerplay a class act, befitting the the whole experience of staying at Marco Polo.

    Reviewed January 29, 2019

    Dear Rodger, Thank you for sharing your kind feedback and rating with us from your most recent stay. I am very pleased to read that you had such a delightful time at the Marco Polo Ortigas Manila and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager

    Responded January 30, 2019
    Marco Polo Ortigas Manila
    9.6
    Exceptional
    John from Philippines
    Couple
    Superior King
    Stayed 1 night in January 2019

    Staycation”

    It was a very excellent choice. From a very smooth arrival until to our quick and easy check-out. All staffs are highly skilled. Very state of the art facilities. Well maintained, very clean and very comfortable. I already have a reservation on November for our month long anniversary celebration. Muy muy excelente!

    Reviewed January 13, 2019

    Dear John, Thank you for sharing your feedback with us. I am very glad to read that we are already part of your plans as far out as your next anniversary. We look forward to welcoming you back to the Marco Polo Ortigas Manila. Sincerely, Frank Reichenbach General Manager

    Responded January 14, 2019
    Marco Polo Ortigas Manila
    8.0
    Excellent
    Mika from Japan
    Couple
    Superior King
    Stayed 1 night in January 2019

    Good but quite disappointed (don't stay here if younare celebrating something)”

    This is not our first time to book a hotel room to celebrate our anniversary. We really have a high expectation this, since Marco Polo is a 5 star hotel. My partner and I can't help but compare our past experiences during our stay to other 3-4 star rating hotels. The ambience, accommodation, facilities and of course the room itself are very nice. We just think that the hotel is lacking in customer focus. I can't explain it further, but we felt more love in other hotels during our stay with them. Not to mention the "other" perks we received since we are celebrating our anniversary with them, like they gave us a cake, snack, greetings or even a letter coming from the management. Those are highly appreciated. But in Marco Polo we received none, aside from their daily greetings. Yes I have indicated that we will be celebrating our anniversary during the booking. Yes, it's not one of the hotel's "obligation" to the customer. But I'm quite disappointed since the occasion turned into proposal, in which I hoped that time that we should have had a cake or whatever.

    Reviewed January 13, 2019

    Dear Mika, We appreciate the time you have shared with us in posting your feedback from your most recent stay. Our associates make it a point to take all available opportunities in making our guests' visit more meaningful and delightful in line with their requests. We hope to discuss more details of your visit with us through our Guest Service Centre. I look forward to hearing from you again at your earliest convenience. Sincerely, Frank Reichenbach General Manager

    Responded January 14, 2019
    Marco Polo Ortigas Manila
    8.0
    Excellent
    George
    Couple
    Superior King
    Stayed 1 night in December 2018

    Good hotel but no parking”

    We really enjoyed the room as well as the free breakfast. Unfortunately there was no available parking space in the hotel so we have to park (and pay) in another establishment. Had to go out in the middle of the night so I won’t be charged with overnight parking. Hope they can improve on this one.

    Reviewed January 07, 2019

    Dear George, We appreciate the feedback you shared with us from your recent stay. Our team is unable to guarantee parking spaces, especially during periods of high occupancy. However, our valet team and Concierge are able to offer guests assistance in securing parking near the hotel. We will nevertheless take your feedback into consideration as we develop more methods to make your next visit more convenient. Sincerely, Frank Reichenbach General Manager

    Responded January 07, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    cha from Philippines
    Family with young children
    Superior King
    Stayed 1 night in December 2018

    The best in the metro!”

    It's our second time to stay at this hotel and the first time with our 9-month old daughter. Despite the heavy volume of people for the holidays, we still had a lovely experience!! The rooms and bathrooms are fantastic, along with the amazing service from all the staff. The crib/ bassinet provided in our room even had the softest mattress for our baby <3 Although they could still improve on their breakfast buffet spread, we cannot wait to book our next stay with them! :)

    Reviewed January 03, 2019

    Dear Cha, Thank you for sharing your feedback with us from your family's stay during the holidays. I am glad to read that you had a memorable and delightful experience in the hotel. We look forward to welcoming you back to the Marco Polo Ortigas Manila very soon. Sincerely, Frank Reichenbach General Manager

    Responded January 04, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    PAMELA from Philippines
    Group
    Superior King
    Stayed 1 night in December 2018

    Pre-Christmas ”

    It was my first time to stay at Marco Polo Ortigas, and I must say, it will not be my last. We had a great time! All the hotel staff is very accommodating. The lounge and the bar is very nice to reminisce with their kind of selections for music. The room is perfectly clean and I love the the scent that they use, very relaxing. Food is also great! Thank you Marco Polo for making our stay a memorable one. ❤️

    Reviewed December 26, 2018

    Dear Pamela, Thank you for sharing your five-star rating with us. I am pleased to read that you had such a wonderful experience while at the Marco Polo Ortigas Manila for the holidays. We look forward to welcoming you back very soon. Sincerely, Frank Reichenbach General Manager

    Responded December 27, 2018
    Marco Polo Ortigas Manila
    9.2
    Exceptional
    Raquel from Philippines
    Family with young children
    Superior King
    Stayed 1 night in March 2019

    Kid Approved!”

    My kids loved their overnight stay. They said, among the hotels we've been to, this is one of the hotels they would love to go back to. Room was really nice and clean. My other daughter said she had a good night sleep because the bed was so comfortable.

    Reviewed March 20, 2019

    Dear Raquel, Thank you for sharing your kind feedback with us from your recent stay. I am glad to read that you and your family had a delightful time at the Marco Polo Ortigas Manila. We look forward to welcoming you back soon to enjoy more of our facilities and service. Sincerely yours, Frank Reichenbach General Manager

    Responded March 21, 2019
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    Scott from Thailand
    Business traveler
    Deluxe King
    Stayed 3 nights in October 2018

    First Class everything”

    The Marco Polo staff are all verfy helpful and friendly so you feel relaxed and comfortable everywhere in the hotel. The gym and spa are great, the club level is fantastic, and the Vu has live music, good drinks, and great views. There are malls across the street (Metrowalk) and 3 blocks away (Robinsons) that everything you need and lots of restaurants and bars within walking distance. Excellent value.

    Reviewed October 26, 2018

    Dear Scott, Thank you for sharing your feedback with us. I am pleased to read that you had a great time at the Marco Polo Ortigas Manila. Do visit us again soon! Sincerely, Frank Reichenbach General Manager

    Responded October 29, 2018
    Marco Polo Ortigas Manila
    9.6
    Exceptional
    Rhea from Philippines
    Family with teens
    Superior Twin
    Stayed 1 night in September 2018

    one of the best in ortigas”

    clean and impeccable rooms, heated indoor pool and great hospitality of the staff, near Robinson’s Galleria. Breakfast choices are somewhat limited, and there was a minor glitch when I accidentally booked a room for one,they were charging us for the extra breakfast but it was already paid during check-in. other than that, we had a great stay. we’ll definitely come back. 😊

    Reviewed September 12, 2018

    Dear Rhea, We appreciate the feedback you shared with us from your recent stay. I am glad to read you had a great time staying with us and i am noting your concern you raised. Rest assured your comments will be part of our consideration as we continue to develop our services moving forward. Yours sincerely, Frank Reichenbach General Manager

    Responded September 12, 2018
    Marco Polo Ortigas Manila
    9.2
    Exceptional
    Charles from United States
    Couple
    Superior King
    Stayed 2 nights in August 2018

    5 Star all the way”

    I’ve stayed in plenty of hotels across metro Manila area and hands down Marco Polo is the best overall. Only marked down 1 star for location and facility since the first floor lobby has a smelly sewer type odor that seems to linger but I’m just nit picking. The actual check in lobby is on 18th floor I think but regardless, the moment you get to the check in lobby their customer service is top notch. I’m very big and impressed on the minor details hotels place on customer experience and care. You even get a curtesy call during your stay from the lobby just to check to see how your stay is going and if you need anything else. That kind of detail really does stand out and separates a hotel from the rest. Staff, Rm service food, cleanliness, and most importantly the room was 5 star worthy. Rooms are crisp and clean, no odd odor. Worth the price. If your trip takes your go Ortigas area, no other hotel compares, only marked down for location because if you have any business or trip that takes your south of Pasig, good luck ! traffic will eat your alive. So if feeling like a Statycation and Pampering yourself to a 5 star experience that won’t break your bank on a non peak season time, and or if in Pasig area... no other place can compare to Marco Polo

    Reviewed August 12, 2018

    Dear Charles, We appreciate your feedback and are noting your comments regarding the scent at the ground level. Thank you for sharing your observations about our courteous service, especially when our guests are welcomed at our Sky Lobby on Level 24. We hope to welcome you back to the hotel soon so that you may experience the developments to our facilities. Yours sincerely, Frank Reichenbach General Manager

    Responded August 13, 2018
    Marco Polo Ortigas Manila
    9.2
    Exceptional
    Aubrey from Philippines
    Family with young children
    Superior King
    Stayed 1 night in December 2017

    best hotel in the city”

    I can say that by far this is my favorite place for R&R. The room rates are of reasonable price & you'll surely enjoy the city lights at night. Get a higher floor to appreciate it. We keep coming back to Marco Polo!

    Reviewed August 11, 2018

    Dear Aubrey, Thank you for sharing your review with us. We appreciate your feedback and trust that you had a great experience. We look forward to welcoming you back soon! Yours sincerely, Frank Reichenbach General Manager

    Responded August 13, 2018
    Marco Polo Ortigas Manila
    10.0
    Exceptional
    John from Philippines
    Couple
    Superior King
    Stayed 1 night in March 2018

    Staycation”

    Staycationed here for the holidays to escape the busy beaches and it was worth it. The best breakfast buffet there is and the facilities are outstanding. It is definitely value for the price, loved our stay here.

    Reviewed July 23, 2018

    Dear John, Warm greetings from Marco Polo Ortigas Manila. Thank you for sharing with us your kind feedback. We trust that your most recent stay has been both convenient and delightful. We look forward to your soonest return. Yours sincerely, Frank Reichenbach General Manager

    Responded July 24, 2018
    Marco Polo Ortigas Manila
    12345
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    Marco Polo Ortigas Manila
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    • Excellent location
    • Quezon Memorial Circle
    • Ortigas MRT Station is within 0.71 km