Marco Polo Plaza Cebu Hotel
Cebu Veterans Drive, Nivel Hills, Apas, Cebu City, Cebu, Philippines, 6000 - See map
Conveniently situated in the Cebu City part of Cebu, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
Staff Vaccination
Hygiene Plus
Wellness
92% of staff fully vaccinated
At least 92% of on-site staff have received all necessary vaccination shots for COVID-19.
Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Your dates are popular among travelersPopular destination! Properties in Cebu are being booked every minute!
March 2021 there is a promo”
We were not able to take advantage of the promotion which is pay for one room-one night stay and get a 2nd stay for only P199 and breakfast includes for both days. Breakfast is a choice of american, continental or pinoy. But I inquired from the lobby and they said it runs until end of march. it’s not a buffet, FYI. It is a given that only few people are seen on the hotel, so we felt we had the pool all to ourselves. I like the pool attendant though, knows when to anticipate guests needs, and efficient. So are all the staff we have had the chance to interact. They are all very customer centered with sense of urgency. We had the view of the Busay mountains at 17th floor, the room is clean, though No bidet at toilet which is strange. Overall we had a relaxing stay which was what we needed to regenerate from all the weeks and weeks of being at home working.
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Dear Yolanda, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Your mention of our promos is much appreciated. Thanks very much for staying with us and for taking time out to leave a review. We appreciate both! Warm regards, Brian Connelly General Manager
Good customer service”
My family checked in for the new year, we had fun until the next day the room beside us complained that my kids were noisy. They banged the door and the wall and shouted at us. The truth is, when they complained, my husband and i with my baby boy (3yo) were down stairs eating breakfast and my 5y.o bb girl is ledt sleeping with her cousin who is checked in but from a different room. We found it insulting that we were not doing anything nor making noises to disturb other guesses. Well, to cut the long story short, we were requested to transfer to another room (upgraded room). I was not happy with it. I didnt want to agree to transfer to another room because the complain was not true. The security who was there on the floor observing our room when the complain was made even told me, there was really no noise however the people who complained were elderly and sensitive. Even if we were transferred to a suite room and was offered late check out, i was not happy with it. But in the end, i am grateful for the room divisions manager who handled the situation because she was so kind and she really empathized with us. This stay was different but im grateful that staffs in this hotel are wonderfull people and they really know how to do their job perfectly. Again, the experience was great because of how the staff handled the situation. Thanks to you Ms. Rooms division manager. Thanks for not ruining our new years experience
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Dear Khristia, Thank you for appreciating our Key Ann, our Rooms Division Manager. We will pass on your praise to her as well as show our appreciation. I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. I am very sorry to know of the unnecessary stress you experienced during your stay with us. I am very glad that Key Ann was able to turn your experience around. We do know that the incident was not of your doing. The decision to move you to another room was solely for the peace of mind of you and your family so you may be able to enjoy your stay with us after what has transpired. We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager
We love our stay!”
Great and welcoming staff, clean hotel, room is spacious and best breakfast buffet selections. Thanks to our housekeeping, Cerlito; Ethyl and Razel from Cafe Marco; Jinky from the spa; Noel (pool lifeguard) and Rex, shuttle driver. They deserve special mention as they gave above and beyond customer service. Another bonus is they offer free scheduled shuttle drop-off and pick-up to/from two malls. Highly recommended!
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Dear LIz, wow, you certainly made our day and thank you so much for sharing such a wonderful review with us. We will certainly share this with our team members and we are proud to see that they really made your experience here with us complete. We thank you for your recommendation and will be looking forward to welcome you back again soon. Best regards, Brian Connelly General Manager
Amazing Hotel”
This hotel was epic. I think it’s the best value hotel that I’ve stayed in whilst in the Philippines. I was going to stay at the Shang-Ri-La but came across this hotel, and felt that the difference in price wasn’t merited for the Shang-Ri-La based on our needs. The location for this hotel is ideal if you are wanting to visit the Sirao Gardens and the two temples as you are already in the mountains and the largest mall in Cebu City is nearby too. All in All this place is fantastic value, the buffet breakfast was impressive too.
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Dear Dobir, wow, thank you so much for your wonderful review and rating . We are truly delighted to see what a great impression we left and indeed our location is an absolute plus and it's fantastic to see you had a wonderful time. We hope we can welcome you soon again and you can keep on enjoying our impressive breakfast buffet. Best regards, Brian Connelly General Manager
Very comfortable stay ”
1. Even short notice of booking, front staff in Marco Polo Hotel has arranged the best room. 2. Room is clean and quiet. 3. Morning buffet provide many choices and very very delicious. 4. Hotel staffs are really professional and always dedicated themselves for guests comfort. 5. Beautiful pool.
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Dear IWASAKI, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for staying with us and for taking time out to leave a review. We appreciate both! Warm regards, Brian Connelly General Manager
Awesome hotel”
We had a great time. The breakfast buffet is the best with variety of choices. Very clean hotel and excellent customer service. Kudos to Kate, from the reception for helping us out with our request.
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Dear Jessamine, Thank you for your kind comments. We will pass on your praise to Kate as well as show our appreciation. If your travels bring you back to Cebu, we look forward to welcoming you back to the Marco Polo Plaza Hotel. Safe travels. Cheers, Brian Connelly General Manager
Did not go wrong with MarcoPolo”
I booked the room for my sister and she and her family had a great time here. According to her the place was really peaceful with the breathtaking view of the city. Everywhere was clean, staff friendly and breakfast buffet was superb.
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Dear Mechelle, Thank you for choosing to stay once more in our hotel property and finding time to write a quick review about your recent stay. The straight to the point descriptions you shared serve as fine reference to those looking for the same quality of hotel stay experience. We are delighted to know that we have given you and the family a good home in Cebu. Warm regards to the rest of the family and we are truly excited to see you all again on your next trip to Cebu, Philippines! Sincerely, Brian Connelly General Manager
Good Food”
We stayed there for a day. The check in / check out was hassle free. They even accommodated our request. So many food choices in their buffet breakfast. The pool was clean and the staff was very accommodating. I will definitely go back and bring my family there
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Dear Venus, Thank you for your wonderful review and great rating. We are so pleased to hear you enjoyed your stay with us. At Marco Polo we are committed to providing you wonderful experiences every time you stay or dine with us. Rest assured we will share your compliments about the stay with the entire team on your behalf. We will be looking forward to welcome you next time together with your family. Warm regards, Brian Connelly General Manager
Perfect Place Staycation for my Son's Birthday! received complimentary cake, Great Value for Money, ”
Perfect Place Staycation for my Son's Birthday! received complimentary cake, Great Value for Money, Location, Cleanliness, staff and facilities, Superb Service. Glad we stayed here, my Son is requesting again to go back to Marco Polo. We will definitely be back soon, thank you soo Much Marco Polo Hotel for the Wonderful Experience :)
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Dear KRISTINE, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are glad to be part of your son's birthday and we are looking forward to celebrating yet another joyous occasion with your family! Our warmest regards, Brian Connelly General Manager
Great Family hotel”
We stayed at their continental rooms and everything was perfect! The staff were attentive to our needs, courteous and helpful. Amazing food choices! I like their continental lounge - perfect for quick meetings, breakfast time with family or just lounging over drinks and pica-pica, plus great view of the mountains.
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Dear Karren, We are delighted to see you and your family had a fantastic stay with us. Thank you for sharing your wonderful experience with us and your great rating. We hope you have time to return soon again for another great stay with us. Best regards, Brian Connelly General Manager
The Marco Polo in Cebu is my home away from home in the Phillipines ! The staff are friendly and pr”
What a great place to stay in Cebu ! High on the mountain overlooking the city and ocean ! The air is clean and there is usually a breeze ! There is a shuttle bus to take you to the malls , or you can catch a very cheap cab anywhere you want to go . The staff at the Marco are absolutely fantastic every one from the door people the restaurant staff and the room attendants are all wonderful I always stay here when I’m in Cebu ! Love the place would recommend for families and couples as well as singles
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Dear Jan, wow, what to say more than thank you for such an amazing review and rating. It's a true pleasure to read through it and we are delighted to see that you truly enjoy your home away from home and we will be looking forward to welcome you back soon to provide you another fantastic stay. Best regards and safe travels, Brian Connelly General Manager
My favorite hotelin Cebu”
I love this place. Staff are very accomodating and frinedly. The place is very nice and clean. I love the pool area. I'm going back to Cebu in July 2019 and will be staying there again.
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Dear maria, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for staying with us and for taking time out to leave a review. We appreciate both! Warm regards, Brian Connelly General Manager
Oasis of Calm ”
The Marco Polo Plaza Hotel is an oasis of calm, quality and excellent service. The staff are all very friendly and professional. The food is very good, but I wished that there was more options for us vegetarians at the evening buffet, especially as its an international hotel. Overall the hotel offers everything you could want and that at an excellent price.
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Dear thomas, Thank you for your very nice review, your insight and experiences as a seasoned traveler are valuable to other readers looking for fair and honest representations to base their hotel choices. We have a varied menu and we do cater to everyone's requests. Our vegan menu is available in all our outlets and we wish to assure you that we have a very accommodating kitchen team whom would happily where possible create a dish of your liking on request. We hope to welcome you back again soon. Your recommendation to others to stay at Marco Polo Plaza Cebu is truly appreciated, this is the best compliment we can receive. We look forward to seeing you back again soon! Sincerely, Brian Connelly General Manager
The Best Hotel in Cebu”
Me and my husband tried lots of hotels already in Cebu including the new ones. But we always go back to Marco Polo. nothing compares to the service, staff, rooms, cleanliness of this hotel.
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Dear Angela, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for always coming back to stay with us and for taking time out to leave a review. We appreciate both! Warm regards, Brian Connelly General Manager
Another Return Visit/Stay at Marco Polo”
The place is always appealing, friendly, very respectful staff, and amenities like shuttle to the shopping malls. A pleasant surprise was in my room from the manager welcoming me back to the hotel- just loved that! Had the morning buffet with variety of food to select from. Will be back again soon.
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Dear Florence, Thank you for your wonderful review. We are so pleased to hear you enjoyed another stay with us here. At Marco Polo we are committed to providing you wonderful experiences each time you return. Thank you for choosing to stay with us and nothing would give us greater pleasure than to welcoming you back and soon and continue to pamper you anew. Warm regards, Brian Connelly General Manager
Everything was perfect!”
Marco polo always feel home. I have nothing to complain about, well, except the horrible traffic in Cebu. Anywhere you go, takes time :) Anyway, overall stay was excellent. Staff was excellent. Amenities were excellent. Buffet breakfast was yum, internet superb, ambiance, just loving it.
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Dear Grace, Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay. Here in Marco Polo Plaza Cebu, our ethos is to serve our guests with warmth, superior facilities and the best food in town. We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests. Warm regards, Brian Connelly General Manager
excellent service”
I come to this establishment fairly often the service is excellent so are the staff the rooms are extremely clean bed is really comfortable food is excellent also highly recommended to all 👍
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On behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your generous review about the hotel. We are very happy that you enjoyed the culinary offerings our team has also been awarded for as well as the view over the entire city of Cebu and the fresh breeze up her. Our guests’ comfort and convenience are foremost in our minds and we are committed to provide you wonderful experiences each time you stay with us. Thank you for choosing Marco Polo and nothing would give us greater pleasure than to welcoming you back and continuing where we left off …. to pamper you anew. Best regards, Brian Connelly General Manager
Exceptional”
We got the room for a very cheap price due to a promo (9xx). The place was clean and classy. It was worth it for its price, I would recommend this place since the place was very peaceful and relaxing.
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Dear Honeylyn. On behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your generous review of the hotel. We are very happy that you enjoyed your experience with us as our guests’ comfort and convenience are foremost in our minds. Thank you too for your recommendation, which is the highest compliment that we can receive. Cheers to your travels and adventures. We hope to see you again sometime in the future! Our warmest regards, Brian Connelly General Manager
real 5 star hotel”
This is the best hotel in a Cebu. Staffs are great! Room is excellent and cleaned. Breakfast is fantastic! I can’t ask for more.
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Dear EDMAR, Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay. At the Marco Polo, we make every effort in providing our guests with the best possible customer service and with a clean, comfortable room. We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests. Warm regards, Brian Connelly General Manager
Exceptional”
The food was great. We had a great time at the pool. The staff were very professional yet friendly. The place was clean and we had a great time. Till our next booking.
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Dear Princess, Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay. Here in Marco Polo Plaza Cebu, our ethos is to serve our guests with warmth, superior facilities, and the best food in town. We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests. Warm regards, Lara Scarrow Officer-In-Charge