Marco Polo Plaza Cebu Hotel
Marco Polo Plaza Cebu Hotel
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"Marco Polo is a good city hotel with a nice european style."

Johannes

|

April 7, 2018

Grand Deluxe Mountain View - Guestroom Marco Polo Plaza Cebu Hotel
Grand Deluxe Mountain View - Guestroom
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Lobby Marco Polo Plaza Cebu Hotel
Lobby
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Swimming pool [outdoor] Marco Polo Plaza Cebu Hotel
Swimming pool [outdoor]
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Swimming pool [outdoor] Marco Polo Plaza Cebu Hotel
Swimming pool [outdoor]
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See map Marco Polo Plaza Cebu Hotel
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Very good
Location
7.7
See all 65 photos Marco Polo Plaza Cebu Hotel
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What guests are saying:
The environment and breakfast is nice
Jaspal from Philippines
Couple
Eventhough the hotel is in the heart of the city it still has this relaxing mood especially when you need some rest especially with the family
Santiano from Philippines
Family with young children
Breakfast at Cafe Marco is always a must!
Genesis from Philippines
Couple
Good place to stay, but the staffes at the breakfast restaurant are not friendly.
Sanghee from United States
Solo traveler
Coziness matters and friendly staff
Bernadeth from United States
Business traveler
would go back anytime spoiled pampered and special our children could not stop enjoying pool and the food
john from Canada
Family with young children
very pleased lives up to and surpassing quality and value
john from Canada
Couple
Pleased to return here Excellent servicw except for one glitch that I am Confident they will resolve I like the warmth and consistent hospitable staff and the attention to detail the staff provides from room attendant bellman bar staff and the food servers
Antonio from United States
Couple
Service and the view are good. food can be improve
Shuk from Hong Kong
Group
we stayed at marco polo during our visit in cebu. the staff were very efficient, accommodating and helpful. they even prepared a great room with the best mountain view for us. best place to relax after a tiring day tour in cebu city. would definitely go back 👍🏻😊
Florence from Philippines
Couple

Marco Polo Plaza Cebu Hotel

Very good location
- 2.54 kilometers from city center
- What's nearby?
Excellent
From 3836 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.8
Recommended by 92% of guests
Value for money8.5
Distance to city center3. Km
Location rating7.7
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport9.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.7
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago | 13 travelers are looking at this property right now
Continental Club Room
Continental Club Room
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
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Deluxe Room Mountain View
Deluxe Room Mountain View
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
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Grand Deluxe Mountain View
Grand Deluxe Mountain View
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 double beds
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Grand Deluxe Sea View
Grand Deluxe Sea View
...
  • Room size: 32 m²/344 ft²
  • Sea view
  • 1 queen bed
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Deluxe Room Sea View
Deluxe Room Sea View
...
  • Room size: 32 m²/344 ft²
  • Sea view
  • 1 double bed
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Superior Room
Superior Room
...
  • Room size: 32 m²/344 ft²
  • Mountain view
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Double Or Twin Grand Deluxe
Double Or Twin Grand Deluxe
...
  • Balcony/terrace
  • Kitchenette
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Twin Grand Deluxe
Twin Grand Deluxe
...
  • Bathtub
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Deluxe Mountain View Twin
Deluxe Mountain View Twin
...
  • Bathtub
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Double Or Twin Deluxe Mountain View
Double Or Twin Deluxe Mountain View
...
  • Bathtub
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Have a question for Marco Polo Plaza Cebu Hotel?

What people love about the property

  • "Staff were courteous and friendly."

    Jorge R.

    |

    January 5, 2018

  • "Staff are very good and courteous."

    EEK L.

    |

    December 28, 2017

  • "Great service, and breakfast buffet superb!"

    Maria T.

    |

    December 22, 2017

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More about Marco Polo Plaza Cebu Hotel

More about Marco Polo Plaza Cebu Hotel

"Very sumptuous breakfast with a good selection"

Eveline

|

January 5, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Simply J's Cafe & Restaurant
2.3 km Filipino, Italian
Muvanz Pocherohan and Seafood
3.0 km Filipino, Seafood
American cuisine
American cuisine
blu bar and grill
50 m American, Bar
Brique Modern Kitchen
1.3 km American, Asian, Filipino
Bigby's Cafe
1.4 km American, Contemporary
Asian cuisine
Asian cuisine
Cafe Marco
90 m Asian, Chinese, Filipino
The Outpost
190 m Asian, Filipino
Manggahan
870 m Asian, Filipino

What they offer

"Good food, excellent service and clean rooms."

Peter

|

March 9, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Guest rooms between the 19th and 23rd floors of the property will be undergoing renovation from June 1, 2018 to November 30, 2018. There will be some areas affected by the noise from Monday to Saturday between 08:00 AM to 05:00 PM. For further queries, please contact the property directly.

Real reviews from real guests

Agoda Reviews (3836)Booking.com Reviews (975)
8.5
/
10
Cleanliness8.8
Facilities8.6
Location7.7
Room comfort and quality8.7
Service8.7
Value for money8.5
Provided by verified guests of Agoda
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All guests (3836)
All room types
Showing 3213 verified guest comments
12345
9.2
Exceptional
Janin from Singapore
Group
Continental Club Room
Stayed 1 night in January 2018
Nice hotel but quite old.”
We were in the club room so access to the lounge is a plus. Good spread in there too.
Reviewed November 18, 2018
7.6
Very good
paul from United Kingdom
Couple
Deluxe Room Sea View
Stayed 3 nights in November 2018
Sivices here was fantastic 100% better the marco polo hotel in Davao ”
Had 3 wonderful days here the room was fantastic the sivices was 100% . Breakfast here it the best so much choose one thing building work go on the 18 and 22nd floors the lifts was playing up had to your the sivices life was not a good
Reviewed November 17, 2018
10.0
Exceptional
Romeo from Philippines
Solo traveler
Deluxe Room Mountain View
Stayed 2 nights in November 2018
Clean room, excellent breakfast, friendly staff plus free shuttle”
They surprise me with a birthday cake
Reviewed November 12, 2018
8.8
Excellent
Graham from United States
Couple
Deluxe Room Mountain View
Stayed 1 night in November 2018
Much improved ”
Buffet breakfast is superb. Staff attention is much improved. Manager was not quite so attentive after a lovely smiling welcome to us. We had a better experience this time round until we received our room. I wanted to give a 5/5 but we were offered an upgrade from manager Grace but then found our Deluxe room was simply changed to a Twin room and not a sea facing room as offered. This was very bad taking in mind it was our wedding anniversary and we could not even sleep together. Not so happy. The breakfast was the only saviour. Why can we not have a problem free stay here ? Otherwise such a nice hotel...
Reviewed November 07, 2018
6.4
Good
John from United States
Couple
Deluxe Room Mountain View
Stayed 1 night in October 2018
Okay but not great”
I expected better from this hotel. It is a nice hotel but it is NOT a 5 star hotel. This hotel is on par with a US Hilton property. First, the location is not walking distance to anything. The room had a tub with a rusty chip and a LOT of caulk around the edges to hide other such mishaps. The threshold from the entry into the carpeted bedroom was a cheap metal one and was beat up and damaged. The carpet was worn. The room did not smell nice. The bed was very very comfortable and the room was cleaned 2 times a day. Everything in the facility was overpriced. The San Miguel beer was 180 pesos instead of the usual 40 or 50. The meals were 1000 to 2000 a person. The quality of the food was average at best. If you get the morning breakfast and show up at 6 am when it opens, there is no coffee. You need to wait 25 minutes. The coffee was good, it was the best thing about the breakfast but the rest of the food was mediocre. To be honest, I won't ever stay here again. I was here 5 night
Reviewed November 04, 2018
9.6
Exceptional
Jocelyn from Philippines
Family with young children
Deluxe Room Mountain View
Stayed 1 night in October 2018
We chose the hotel to be near the city. Very convenient location and we like the rooms and lobby”
Would definitely recommend the hotel to friends
Reviewed November 04, 2018
10.0
Exceptional
Aylward from Philippines
Family with young children
Deluxe Room Mountain View
Stayed 1 night in November 2018
Great Hotel”
Love the breakfast!
Reviewed November 03, 2018
10.0
Exceptional
Rosalyn from Philippines
Family with young children
Deluxe Room Mountain View
Stayed 2 nights in October 2018
Exceptional”
A nice place to stay and have a courteous staff, foods are good. Services are good. Worth the value of your money...
Reviewed November 01, 2018
9.2
Exceptional
Mariane from Philippines
Family with young children
Deluxe Room Mountain View
Stayed 2 nights in October 2018
Superb 3-day stay! ”
Got a good deal here in Agoda for our Cebu vacation. We love everything about the hotel except that its proximity to most of the malls and attractions is little far. Although it is close to some like Sirao Garden, Tops, Temple of Leah but we didnt have the time to go here. We spent good time in the hotel, just chilling inside the room and grabbing some food within the hotel restaurants. I think the only thing I wish they had is a toilet bidet.
Reviewed November 01, 2018
9.6
Exceptional
MIKA from Japan
Group
Deluxe Room Mountain View
Stayed 1 night in October 2018
high quality service and good stay ”
here hill top is clean air and nice view. if i am tired for travelling hotel is always prepared warm welcoming and perfect facilitys. i oder with bath tub in room. it was good while always stayed in aircon room. helpful relaxing. i love all animaty here and perfect dry cleaning too!! i oder evening long dress in this time they are perfectly made up my dress fixed time. it was great help. thank you!
Reviewed October 31, 2018
9.6
Exceptional
MIKA from Japan
Solo traveler
Deluxe Room Mountain View
Stayed 1 night in October 2018
Great value and frendly staff, good for relaxing”
here marco polo plaza is warm welcoming and always nice facility and service. animaty quality, towel is nice, decorating nicely in room. and very secure in hotel. pool and restaurant also good. i love breakfast and tea lounge here very much. definitely i will book again in my vacation
Reviewed October 31, 2018
9.6
Exceptional
MIKA from Japan
Solo traveler
Deluxe Room Mountain View
Stayed 1 night in October 2018
good facility and frendly staff, very nice air and view.”
here is my best stay always while in cebu. hill top and little distance from mall but here is easy to call taxi and 3times 8n day shuttle bus to go famous mall for free. pool is always clean with great view and here i can oder drinks and foods from terrace restaurant. gym and massage everything need is here. and here famous top loof bar is very nice view. here staff is actually great. korean, chinese, japanese philippino speakers always welcoming. i definitely stay next year too!
Reviewed October 31, 2018
7.6
Very good
Ivan from Philippines
Couple
Deluxe Room Mountain View
Stayed 1 night in October 2018
delicious breakfast buffet ”
staffs were very friendly and accommodating, the breakfast buffet was a bomb really love the delicious foods... the room was smaller than expected but still very nice, clean and cozy although there was no beautiful scenery in the window from our room. the pool was very cold had to swim for only few minutes. i called a restaurant for reservations and they charged me P20 for that.
Reviewed October 30, 2018
Dear Ivan, On behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your generous review about the hotel. We are very happy that you enjoyed all elements of your stay. Our guests’ comfort and convenience are foremost in our minds. At Marco Polo we are committed to providing you wonderful experiences each time you return. Thank you for choosing to stay with us and nothing would give us greater pleasure than to welcoming you back and continuing where we left off …. to pamper you anew. Our warmest regards, Brian Connelly General Manager
Responded October 30, 2018
Marco Polo Plaza Cebu Hotel
9.2
Exceptional
Raymund from Philippines
Couple
Deluxe Room Mountain View
Stayed 1 night in October 2018
Efficient and sincere!”
Accomodating and affordable
Reviewed October 30, 2018
Dear Raymund, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for staying with us and for taking time out to leave a review. We appreciate both! Warm regards, Brian Connelly General Manager
Responded October 30, 2018
Marco Polo Plaza Cebu Hotel
9.2
Exceptional
Coleen from Philippines
Couple
Deluxe Room Mountain View
Stayed 1 night in October 2018
Its Marco Polo”
Its everything you expect when you hear Marco Polo. The only downside was the location its a bit up going to the mountaints and the shuttle schedule is a bit limited.
Reviewed October 29, 2018
Dear Coleen, On behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your generous review about the hotel. We are very happy that you enjoyed all elements of your stay. Our location is actually one of our positive points in as much as we are located on a beautiful mountain top but only minutes away from shops and restaurants. At the Marco Polo Plaza Cebu you can enjoy fresh air, gentle breezes and the tranquility of our mountain location. We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager
Responded October 30, 2018
Marco Polo Plaza Cebu Hotel
9.2
Exceptional
Ileana from Philippines
Business traveler
Deluxe Room Mountain View
Stayed 1 night in October 2018
Exceptional”
I loved the place but it smelled old and moldy. Maybe you can add more air freshners or more citrusy cleaning materials to overcome the musty scent.
Reviewed October 27, 2018
Dear Ileana, On behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your generous review about the hotel. We are very happy that you enjoyed all elements of your stay. Our guests’ comfort and convenience are foremost in our minds. The ongoing renovations will certainly address this issue. It would be our pleasure to have you with us again in our newly renovated rooms. We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager
Responded October 30, 2018
Marco Polo Plaza Cebu Hotel
6.0
James from Australia
Couple
Deluxe Room Sea View
Stayed 1 night in October 2018
overpriced mutton dressed as lamb ”
Agooda makes you pay at the property with this one - This hotel charged me more than the deal i recieved, and when I challenged hotel staff about it, they would not honour the agooda rate I had recieved. ( Even though the specials they had on during my stay were so much cheaper than my locked in rate). My stay made me feel like i was just a number, not a customer, and the room felt like a worn out used luxury car thats well overpriced. The room door would'nt shut firmly, theres no noise insulation so the hallway noises travel loudly into your room. From the 16 floor noise from the street was audable. No ventilation fan in the toilet / bathroom.. so tell your room mate to hold their breath if you punish the porcalin. Tacky refurbishings: eg. new lights put in without removing the old fittings/ wiring. Completely overpriced bar and pool menus (local SMig beer 160p.) This hotel was once as good as it gets, I stayed here because I wanted a touch of class for a special occasion. I was glad to check out and try elsewhere as there are many competing hotels in Cebu that can offer this.
Reviewed October 26, 2018
7.6
Very good
Irene from Japan
Couple
Deluxe Mountain View King
Stayed 3 nights in October 2018
good breakfast”
we booked a deluxe room with king bed.the room is quite small and no bath tub,no bidet.low ceiling compared to marco davao.they have delicious breakfast.we tried cafe marco,love their live music at night.tried the blue bar grill at the top deck,cozy place buy so-so food.too expensive for not so delicious cake we ate.anyway the staffs were polite though.but the second day we stayed,the housekeeping did not do justice with their job.the lower end of the bed were still messy didnt do the bed well.the hotel is cozy but too far from city proper.
Reviewed October 25, 2018
9.2
Exceptional
MIKA from Japan
Solo traveler
Deluxe Room Mountain View
Stayed 1 night in October 2018
good stay good facility !”
i always choose my visiting cebu is best marco polo! staff are all nice and good facility, clean, and nice view and vety fresh air. little far from downtown but its okay here around have cafe, salon, massage, and bar. we can enjoyed all the time with best services here !
Reviewed October 24, 2018
Dear MIKA, Greetings from Marco Polo Plaza Cebu! Thank you for choosing to stay once more in our hotel property and finding time to write a quick review about your recent stay. The straight to the point descriptions you shared serve as fine reference to those looking for the same quality of hotel stay experience. We are delighted to know that we have given you a good home in Cebu. Warm regards and we are truly excited to see you all again on your next trip to Cebu, Philippines! Sincerely, Brian Connelly General Manager
Responded October 30, 2018
Marco Polo Plaza Cebu Hotel
4.8
joonhong from South Korea
Family with young children
Deluxe Mountain View Twin
Stayed 2 nights in September 2018
so so”
too much noise.
Reviewed October 02, 2018
Dear joonhong, Thank you for your feedback regarding your recent experience at Marco Polo Plaza Cebu. Providing our guests with a comfortable, rejuvenating and restful stay is something we pride ourselves on and it is definitely a concern to us that you were unable to rest well during your time with us. It is regrettable to know that the renovation works have disrupted your stay and I would like to sincerely apologize for the inconvenience caused. The restoration works that are carried out on weekdays from 7AM to 7PM are no louder than 85 dBA as per the guidelines issued by Philippine Ordinance. We also regret to learn that you were not informed on the hotel’s restoration news as it has been communicated on all booking engines, our hotel website as well as to all our partners through regular updates from us. We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager
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Marco Polo Plaza Cebu Hotel
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