Marco Polo Shenzhen Hotel
Free Wi-Fi
2018

Marco Polo Shenzhen Hotel

28 Fuhua 1st Road, Futian CBD, Futian District, Shenzhen, China, 518048
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Superior With Wifi - Bedroom Marco Polo Shenzhen Hotel
Superior With Wifi - Bedroom
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    Lobby Marco Polo Shenzhen Hotel
    Lobby Marco Polo Shenzhen Hotel
    Interior view Marco Polo Shenzhen Hotel
    Superior With Wifi - Bedroom Marco Polo Shenzhen Hotel
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    Exterior view Marco Polo Shenzhen Hotel

    Marco Polo Shenzhen Hotel Reviews

    8.3
    Excellent
    /10
    (1761 reviews)See what guests said
    8.8
    Excellent

    "Rooms are nice and modern."

    Anke

    -

    January 11, 2019

    8.5
    Excellent cleanliness
    Recommended by 89% of guests

    Things you’ll love about Marco Polo Shenzhen Hotel

    Things you'll love

    • 320 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    Excellent
    Location
    8.8
    See map
    Excellent location - 2.37 kilometers from city center
    Popular
    Nearby
  • COCO Park510 m
  • Lianhuashan Park1.87 km
  • Mangrove Forest Natural Protection Area4.75 km
  • KK 1005.5 km
  • Splendid China Park7.12 km
  • Happy Valley7.59 km
  • He Xiangning Art Museum7.66 km
  • Dafen Oil painting Village12.13 km
  • OCT East Shenzhen26.72 km
  • This property is in high demand!

    Booked 16 times since yesterday | 20 travelers are looking at this property right now

    Value for money8.0
    Distance to city center1. Km
    Location rating8.8
    Nearest airportShenzhen Bao'an International Airport (SZX) - China
    Distance to airport27.3 km

    Rooms available at Marco Polo Shenzhen Hotel

    8.3
    Excellent
    Room comfort & quality
    Club Deluxe Room
    Club Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe with Wi-Fi
    Deluxe with Wi-Fi
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 semi double beds or 1 que...
    Enter dates to see prices
    Deluxe Premium Room
    Deluxe Premium Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 semi double beds and 1 qu...
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior With Wifi
    Superior With Wifi
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 semi double beds or 1 que...
    Enter dates to see prices
    Executive Deluxe Room
    Executive Deluxe Room
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    Enter dates to see prices
    Guestroom
    Guestroom
    ...
    • Room size: 27 m²/291 ft²
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Shower and bathtub
    • Private pool
    Enter dates to see prices
    Continental Deluxe Suite
    Continental Deluxe Suite
    ...
    • Shower and bathtub
    Enter dates to see prices
    Marco Polo Suite
    Marco Polo Suite
    ...
    • Shower and bathtub
    Enter dates to see prices
    Have a question for Marco Polo Shenzhen Hotel?

    What people love about Marco Polo Shenzhen Hotel

    • 8.4
      Excellent

      "One of the best hotels we have ever stayed in."

      EDWIN J.

      |

      December 26, 2016

    • 7.2
      Very good

      "Excellent location for drinking and dining ."

      Meng D.

      |

      March 26, 2018

    • 9.2
      Exceptional

      "Perfect location!"

      Rachel

      |

      October 2, 2017

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    More about Marco Polo Shenzhen Hotel

    More about Marco Polo Shenzhen Hotel

    8.4
    Excellent

    "Walking distance to the nearest shopping mall with tons of d..."

    Brian

    |

    January 1, 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Nice location, 5-min walk to subway station, many bars nearb..."

    Zhang

    |

    January 7, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    YouMi Restaurant
    70 m Chinese
    Cafe Zen
    350 m Chinese, International
    Xiang LeYuan
    390 m Chinese
    American cuisine
    American cuisine
    Qian Wei Shuan (GouWu Park)
    80 m American, Japanese
    Flavorz (all-day dining restaurant)
    940 m American, Asian, Chinese
    HuiWei Ya XueFen Si Tang (GuoKe)
    3.1 km American
    Fast food
    Fast food
    Ka LiAo CanGuan JiuBa
    110 m Fast food
    Subway (Yi Jing)
    620 m Fast food
    Niu DaWan
    720 m Fast food

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Marco Polo Shenzhen Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1761)Booking.com Reviews (837)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.0
    Location8.8
    Room comfort and quality8.3
    Service8.2
    Value for money8.0
    All languages
    All guests (1761)
    All room types

    Show reviews that mention 

    Showing 945 verified guest comments
    12345
    9.6
    Exceptional
    Diane
    Business traveler
    Superior With Wifi
    Stayed 4 nights in March 2019

    very good”

    very good

    Reviewed May 19, 2019

    Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded May 24, 2019
    Marco Polo Shenzhen Hotel
    10.0
    Exceptional
    Robert from Canada
    Business traveler
    Superior With Wifi
    Stayed 2 nights in March 2019

    Great hotel in a great area.”

    This is my favorite hotel to stay at in Shenzhen! The rooms are large, modern, clean and fitted with luxurious bedding & furniture. The staff is all polite and accommodating. Thankfully this is a non-smoking hotel and it always smells pleasantly clean. Its located very close to CocoPark shopping mall which is surrounded by restaurants, bars and clubs. Shopping Park skytrain station is also close by and is in front of a Starbucks. No need to stay anywhere else!

    Reviewed March 05, 2019

    Dear Robert, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 05, 2019
    Marco Polo Shenzhen Hotel
    9.6
    Exceptional
    Zhang from Singapore
    Solo traveler
    Superior With Wifi
    Stayed 1 night in January 2019

    Beautiful and comfortable hotel 超美又舒服”

    Nice location, 5-min walk to subway station, many bars nearby, and a big shopping mall 100 meters away. Many choices of delicious food. The price is a big high, but the extra-large bed is really really comfortable. Excellent for couples or lovers.

    Reviewed January 07, 2019

    Dear Zhang, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded January 07, 2019
    Marco Polo Shenzhen Hotel
    7.2
    Very good
    Kwong from Hong Kong
    Group
    Superior With Wifi
    Stayed 1 night in April 2019

    A normal hotel with well equipped facilities.”

    It is a good hotel which is convenient to the MTR station and Coco Park . The gym room is big with well equipment. However, the staff performance has to improve and show more enthusiastic in working. Overall, it is a hotel that can recommend people to visit.

    Reviewed April 22, 2019

    Dear guest, thank you for choosing Marco Polo Shenzhen and giving us your comments. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded April 24, 2019
    Marco Polo Shenzhen Hotel
    3.6
    mun from South Korea
    Couple
    Superior With Wifi
    Stayed 3 nights in March 2019

    I don't think it's like this... ㅠㅠ (crying)”

    I stayed at the hotel from March 15 to 18. When I checked out on the 18th, something very unpleasant happened. The guest in the service hotel was frowned upon. The content is I was checking in at the front desk on the 15th, so I asked the hotel staff, I inquired about breakfast and the amount. I said I had to make a reservation to use the discounted amount, and I made a breakfast reservation on the first morning. I asked the clerk for a breakfast ticket and he said he could just go to the restaurant. I heard that I could go there at any time of 3 days and I had breakfast on the last 18 days. by the way There was no reservation at the restaurant and it was just used at no discount. When I checked out on the 18th, I got my bill and something crazy happened. You can pay for a day's breakfast, but the bill charged you for two days' breakfast. I protested that I only used breakfast a day, and the staff told me that I had to pay for two days' breakfast since they had booked me from

    Reviewed March 19, 2019

    Dear guest, thank you for choosing to stay at Marco Polo Shenzhen and sharing your experience with us. Regarding the breakfast reservation you mentioned, the hotel stipulates that the guest’s reservation can only be cancelled on the same day. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 27, 2019
    Marco Polo Shenzhen Hotel
    10.0
    Exceptional
    WING from Hong Kong
    Family with teens
    Club Deluxe Room
    Stayed 1 night in March 2019

    Execllent Hotel”

    I was travelling to sz with my mum to celebrate her birthday and received wonderful services from the staff on different aspects. We are particularly grateful to the staff in the lounge, who provided warm hospitality to customers, polite and highly customer oriented.

    Reviewed March 05, 2019

    Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 05, 2019
    Marco Polo Shenzhen Hotel
    9.6
    Exceptional
    Louise from Australia
    Business traveler
    Superior With Wifi
    Stayed 4 nights in February 2019

    Great for a short stay”

    I was really happy staying here. It's an easy walk from the Futian train station. Plenty of Starbucks close by. The hotel was clean and staff friendly. The gym could be better, but it was fine for a short stay. I'd stay here again.

    Reviewed March 04, 2019

    Dear Louise, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 04, 2019
    Marco Polo Shenzhen Hotel
    8.4
    Excellent
    Enrico from Italy
    Business traveler
    Superior With Wifi
    Stayed 4 nights in August 2018

    Nice hotel in the heart of Futian Shenzhen”

    The hotel is in a perfect location, near metro, near restaurant, mall, staff very kind and professional, I have to underline during this trip the kindness of Mr Eric, bartender, breakfast super, room big, nice facilities, my preferred choice in Sz, and I come there from over 10 years.

    Reviewed August 27, 2018

    Dear Enrico, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded August 28, 2018
    Marco Polo Shenzhen Hotel
    10.0
    Exceptional
    Kwong from United Kingdom
    Couple
    Superior With Wifi
    Stayed 2 nights in July 2018

    Good location”

    Very close to shopping park station, cocopark and PNFC the tallest building in SZ. Foot massage place opposite is good. Lots of restaurants options in cocopark. Get free upgrade from Cassie while check-in. Very nice night view and king size bed. only 2 staffs in reception for check out at 10am.

    Reviewed July 26, 2018

    Dear Kwong, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded July 26, 2018
    Marco Polo Shenzhen Hotel
    9.6
    Exceptional
    Robert from Canada
    Business traveler
    Superior With Wifi
    Stayed 4 nights in June 2018

    Fantastic everything!”

    This is a great hotel - no question. The rooms were spacious & modern and mine had a fantastic view of the city from the 24th floor. I enjoyed the pool & gym which were both very clean. The staff were all upbeat, pleasant and eager to assist. The location is very conveniently close to skytrain, Coco Park Mall, several bars, nightclubs, restaurants and a Starbucks. I will definitely stay at Marco Polo Hotel again!

    Reviewed June 26, 2018

    Dear Robert, Thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service and facilities at the best location in Shenzhen. Hope to see you back soon.

    Responded June 26, 2018
    Marco Polo Shenzhen Hotel
    7.6
    Very good
    Pak from Hong Kong
    Couple
    Deluxe Premium Room
    Stayed 3 nights in February 2019

    Excellent location”

    The property is close to Futian High Speed Railway Station, and in close proximity to a number of large malls. The facilities are up to standard. While the frontdesk staff were unfriendly and always show us a long face, it was fortunate that a guest didn’t have to deal with them often.

    Reviewed February 10, 2019

    Thank you for choosing Marco Polo Shenzhen, according to the staff service attitude ,we will enhance the staff training by further, thank you for your comment, we are looking forward to seeing you soon!

    Responded February 12, 2019
    Marco Polo Shenzhen Hotel
    8.4
    Excellent
    Brian from Hong Kong
    Family with young children
    Deluxe with Wi-Fi
    Stayed 1 night in December 2018

    Great location, friendly staff, cozy room!”

    The hotel was located in the middle of everything! Walking distance to the nearest shopping mall with tons of dining choices! The lobby was gigantic with lots of friendly, helpful staff with professional manner! Check-in was quick and efficient! Although the room was a bit outdated but still it was a very cozy room, great for business travellers but might not be the best choice for family with kids!

    Reviewed January 01, 2019

    Dear Brian, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded January 03, 2019
    Marco Polo Shenzhen Hotel
    7.2
    Very good
    Terence from Singapore
    Business traveler
    Superior With Wifi
    Stayed 1 night in November 2018

    Staff was very unprofessional ”

    Front desk requested i head back to the hotel to pay for additional fees after they closed off the final bill, if there are any mistakes made by the hotel it should be absorbed. I had left the hotel in the morning and flew back to my country, there is no way i am going to provide my credit card details online for you to make any deductions

    Reviewed December 03, 2018

    Dear Terence, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded December 03, 2018
    Marco Polo Shenzhen Hotel
    8.0
    Excellent
    Ting from Hong Kong
    Solo traveler
    Club Deluxe Room
    Stayed 1 night in December 2018

    Very good”

    Very nice hotel, conveniently located, with great staff.

    Reviewed March 28, 2019

    Dear guest, thank you for choosing Marco Polo Shenzhen and giving us your comments. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 30, 2019
    Marco Polo Shenzhen Hotel
    8.4
    Excellent
    Wang from Singapore
    Business traveler
    Superior With Wifi
    Stayed 1 night in December 2018

    Good 5star hotel”

    No complains Gym was good, bed was comfortable, bathroom was clean Maybe just that not much good restaurant choices in the vicinity

    Reviewed March 27, 2019

    Dear guest, thank you for choosing Marco Polo Shenzhen and giving us your comments. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 28, 2019
    Marco Polo Shenzhen Hotel
    10.0
    Exceptional
    Sze from Hong Kong
    Couple
    Deluxe with Wi-Fi
    Stayed 1 night in September 2018

    Exceptional”

    The receptionist is so nice and everything's good!

    Reviewed March 25, 2019

    Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

    Responded March 25, 2019
    Marco Polo Shenzhen Hotel
    8.0
    Excellent
    Yin from Hong Kong
    Couple
    Superior With Wifi
    Stayed 1 night in December 2017

    Experienced an electricity suspension but good service recovery”

    Reserved a night on Christmas Eve 2017 and planned to have an enjoyable day there. Since I got a plan on Christmas day, I went to bed early on 24 Dec and was unexpectedly woken up by the power failure happened at 1am. The air conditioning was off as well. It was an unacceptable experience in a 5 star hotel on Christmas day. I called to the front desk but the trainee was kind of scared which she could not answer my questions at all. Assistant Manager / Simon came up after 5 minutes to extend apology and explained that the electricity will be resumed within an hour. He is professional and presentation. Understood that the incident may be unavoidable but I thought the management could treat it seriously and at least inform the guests beforehand. The 5 stars service was given to the staff and Simon but not the management. Another positive comment belongs to the Cafe, the Christmas Day buffet lunch is delicious and service is very attentive.

    Reviewed March 05, 2018

    Dear guest, thank you for choosing Marco Polo Shenzhen. We are so sorry to know your unhappy experience and we would like to apologize for the experience with the power. We will take your comments into advisement and take actions to improve it. Thank you for pointing out that you enjoyed your buffet lunch in the Cafe Marco. We hope to welcome you back very soon.

    Responded March 07, 2018
    Marco Polo Shenzhen Hotel
    8.8
    Excellent
    Gavin from Hong Kong
    Solo traveler
    Superior With Wifi
    Stayed 1 night in February 2018

    Good business hotel”

    While the rooms here are small they are quite well designed so that space doesn't really seem an issue. Unfortunately the bathroom in my room had a "sewer" smell that, despite the best efforts of staff, couldn't be erased. I was offered to move room but as I was only there one night, I didn't bother. The staff are excellent and the location is great for business in Shenzhen. A refurb will probably bring much more life back to what is, in all other aspects, a great hotel anyway.

    Reviewed February 20, 2018

    Dear guest, thank you for choosing Marco Polo Shenzhen and giving us your comments. We are happy that you liked our staff and location. We hope to welcome you back very soon.

    Responded February 21, 2018
    Marco Polo Shenzhen Hotel
    8.0
    Excellent
    CHIA from Taiwan
    Solo traveler
    Superior With Wifi
    Stayed 1 night in December 2017

    good Location but room smells bad”

    I always liked to stay at Marco Polo. I'll change my mind this time. I asked for non-smoking floor but when I entered the room, the room and the bathroom were all full of smell of cigarette. including the towels ! This is Terrible!!!

    Reviewed December 11, 2017

    Dear guest, thank you very much for staying at Marco Polo Shenzhen. We would like to express our apologize sincerely about the smoking issue. Your comment has addressed to the hotel management and effective action of Housekeeping was required immediately. Thank you again for your precious comment to us and hope to see you very soon!

    Responded December 14, 2017
    Marco Polo Shenzhen Hotel
    10.0
    Exceptional
    David from United States
    Couple
    Club Deluxe Room
    Stayed 1 night in May 2017

    A Real 5-Star Hotel in the heart of Shenzhen!”

    Marco Polo Hotel is first-class all the way! Upgrade to Continental Club Floors if offered. Well worth the money! Staff was helpful and friendly. Perks on the upper floors including happy hour and breakfast are first rate! Views are extraordinary! Location is fantastic! MTR and lots of nightclubs and shopping with a 5-minute walk.

    Reviewed August 08, 2017

    Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We hope to welcome you back very soon.

    Responded August 08, 2017
    Marco Polo Shenzhen Hotel
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    Marco Polo Shenzhen Hotel
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    • Excellent location
    • COCO Park
    • Futian Metro Station is within 0.31 km