Mars City Hotel
Mars City Hotel
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"The staff is excellent."

Rosanna

January 5, 2017

Standard Room - Bed Mars City Hotel
Standard Room - Bed
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Lobby Mars City Hotel
Lobby
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Lobby Mars City Hotel
Lobby
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Interior view Mars City Hotel
Interior view
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Review score
Location
5.5
See all 65 photos Mars City Hotel
See all 65 photos
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Mars City Hotel

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From 95 reviewsSee what guests said
6.1
Value for money6.8
Distance to city center16.2 km
Location rating5.5
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport9.4 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
This property is in high demand!Last booked 4 hours ago
Standard Room
Standard Room
...
  • Pool view
  • 18 m²/194 ft²
  • 1 double bed and 1 queen be...
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Deluxe Room
Deluxe Room
...
  • Pool view
  • 24 m²/258 ft²
  • 1 double bed
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Day Use (max. 6 hours)
Day Use (max. 6 hours)
...
  • 22 m²/237 ft²
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Basic Double/Twin
Basic Double/Twin
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    Deluxe Double
    Deluxe Double
    ...
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      Deluxe
      Deluxe
      ...
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        Room Economy
        Room Economy
        ...
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          Standard Double/Twin
          Standard Double/Twin
          ...
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            Standard Double
            Standard Double
            ...
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              Superior Double
              Superior Double
              ...
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                More about Mars City Hotel

                More about Mars City Hotel

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What to eat nearby

                Asian cuisine
                Asian cuisine
                Gong
                2.5 km Asian, Indonesian
                Gardenia Cafe
                2.6 km Asian, Australian, European
                Warung Beach Breeze
                2.6 km Asian, Indonesian
                International cuisine
                International cuisine
                Raja Sambal Seminyak Bali
                5.8 km International
                Tommys Tavern
                7.4 km International
                Italian cuisine
                Italian cuisine
                Papa Joe's Pizza and Billiards
                2.7 km Italian
                Massimos
                3.4 km Italian, Pizza
                La Cascata Restaurant
                8.5 km Italian

                What they offer

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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

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                Real reviews from real guests

                Agoda Reviews (95)Booking.com Reviews (35)
                Cleanliness6.2
                Facilities5.5
                Location5.5
                Room comfort and quality6.5
                Service6.5
                Value for money6.8
                Provided by verified guests of Agoda
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                Room type
                Deluxe Room
                Standard Room
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                Showing 73 verified guest comments
                1234
                2.8
                Kenny from Indonesia
                Solo traveler
                Standard Room
                Stayed 1 night in September 2018
                Very UNSATISFIED!! Room not according to website at all”
                Uncomfortable hotel to stay at. Dirty and uncleaned room, seems like they havent cleaned the room since the hotel was opened. No hot water unlike what they promise. No room facility at all, like sandals or blower. Nothing is according to what they promise, for example tv has only local channel.
                Reviewed September 17, 2018
                3.6
                Ardi from Indonesia
                Couple
                Standard Room
                Stayed 1 night in August 2018
                Acceptable”
                Sheet has a stain, bathroom moldy, n dusty
                Reviewed August 11, 2018
                4.4
                Yoseph from Indonesia
                Family with teens
                Standard Room
                Stayed 3 nights in June 2018
                so bad”
                very not recomended for holiday with familly
                Reviewed June 16, 2018
                2.0
                yohanna from Indonesia
                Group
                Standard Room
                Stayed 2 nights in March 2018
                Acceptable”
                i booked by agoda for 2 days and . on D day, i gave my deposit money for guarantee. they said i can enter the room at 2PM. so i left my lugage in the office desk and went out with my group. suddenly around 1PM they call me to tell that there was a problem with my room so they book another hotel for me and move my lugage there. they did it in the same day after i already finished my booking confirmation. worst Hotel ever.
                Reviewed March 07, 2018
                9.2
                Exceptional
                Rosanna from Netherlands
                Solo traveler
                Standard Room
                Stayed 1 night in January 2016
                Good place for the price”
                I stayed for one night in February 2016. The staff is excellent. The room looks modern on the pictures but you can see some wear and tear on the furniture. The place is clean. Overall had a pleasant stay.
                Reviewed January 05, 2017
                Dear Rosanna, Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We look forward to welcoming you back again to MARS CITY HOTEL. Sincerely yours, Putu
                Responded October 17, 2017
                Mars City Hotel
                6.4
                Good
                Ferry from Indonesia
                Family with young children
                Standard Room
                Stayed 1 night in December 2016
                good hotel and cheap price”
                basically all good, but the location near to everywhere
                Reviewed December 28, 2016
                Dear Ferry, Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We look forward to welcoming you back again to MARS CITY HOTEL. Sincerely yours, Putu
                Responded October 17, 2017
                Mars City Hotel
                2.0
                sasirekha from Maldives
                Family with teens
                Standard Room
                Stayed 1 night in November 2016
                The worst hotel ever I stayed”
                The review was good..I booked this hotel....no WiFi in room provided..staff dont agree when I wanted to change room...brkfast was so smelly errrr....no shops anything nearby the hotel...when request for boiler in room also not provided...u have to pay for hot water to make coffee....found lizard in room..washroom smelly..errr the worst hotel I had ever stay in my life.
                Reviewed November 07, 2016
                Dear Sasirekha, Thank you for your recent stay and please accept our apology for the less satisfactory experienced. Please be assured the corrective measures have been taken to prevent such occurrences in the future. We appreciated your feedback and have been noted to give you the kind of service you deserve in the future and we do hope your next visit will be a pleasant one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to MarCity Hotel. Sincerely yours, Wayan
                Responded June 16, 2017
                Mars City Hotel
                4.4
                ferry from Indonesia
                Couple
                Standard Room
                Stayed 1 night in October 2016
                Do noy go here !!! Its a 3 years old hotel with a 12 years old look”
                Pros : cheap Cons : unprofessional staff, far from everything, dirty and stinky room (wrong conatruction on the sewer system )
                Reviewed November 01, 2016
                3.2
                sandeep from India
                Family with teens
                Standard Room
                Stayed 2 nights in August 2016
                Acceptable”
                Worst experience ever in hotel.remotely located,no basic amenities like intercom,wifi(didnt work untill checkout day),very small toilet .All in all nightmare..
                Reviewed August 30, 2016
                3.6
                Berny from Sri Lanka
                Solo traveler
                Standard Room
                Stayed 2 nights in August 2016
                false propaganda”
                People are deceived by the nice pictures posted online
                Reviewed August 25, 2016
                2.4
                yona from Indonesia
                Family with young children
                Standard Room
                Stayed 1 night in August 2016
                Far location and room so dirty”
                Room so dirty I want to wake up early and go check out. Can't sleep. And at washroom so dirty n smelly and also we found cocroach at room. Bedsheet have a blood spot and they make their washroom like in a train and smell bad. But price cheap. Please don't go here such a nightmare
                Reviewed August 19, 2016
                6.0
                Andreas from Sweden
                Solo traveler
                Standard Room
                Stayed 1 night in June 2016
                Maybe 3 star”
                Hard to believe this hotel is only a couple of years old. - Room supposed to be smoke free but previous guest had smoked in the bathroom cubicle, and the smell leaked out into the room. - Wifi only in lobby, not in room. - Breakfast nasi goreng tasted oil more than rice. Luckily the portion was very small.
                Reviewed June 23, 2016
                6.4
                Good
                Hdrfrd from Indonesia
                Family with young children
                Standard Room
                Stayed 1 night in June 2015
                Its a budget hotel”
                the room is clean, the room is kinda small... just ok..
                Reviewed June 08, 2016
                7.2
                Very good
                Vicente from Timor-Leste
                Solo traveler
                Standard Room
                Stayed 1 night in March 2016
                New hotel but location is not good.”
                This is new hotel, has good room design however is located in isolated area.
                Reviewed April 03, 2016
                4.3
                Craig from United Kingdom
                Couple
                Deluxe Room
                Stayed 1 night in February 2016
                Great staff, pity the rest!”
                Staff
                The hotel was very far from anything. Not Sanur as it suggested. The deluxe room was tired, needed maintenance. Strained sheets. The was located too close to the lobby, could hear everything including phone lift. Was woken around am by staff laughing and screaming.
                Reviewed February 10, 2016
                3.7
                Kenny from Indonesia
                Solo traveler
                Standard Room
                Stayed 2 nights in January 2016
                I feel's cheated”
                I fell cheated by Agoda cause I've expected to be 4 star hotel not 3 or maybe it can be called 2 star, and the location if the hotel not strategic at all
                Reviewed February 01, 2016
                10.0
                Exceptional
                Andri from Indonesia
                Couple
                Standard Room
                Stayed 1 night in January 2015
                Great experience in this hotel”
                Great value for money, unique theme.
                We were satisfied. The room was unique with the Mars planet theme. Got tv satellite channel. The swimming pool was large. The service was great, and the breakfast was tasty. Good choice of budget hotel.
                Reviewed November 05, 2015
                6.0
                Ida from Finland
                Couple
                Standard Room
                Stayed 1 night in June 2015
                A big disappointment”
                There was a small mart connected to the hotel. The food at the restaurant was good. The staff was very friendly.
                When we arrived to the hotel it was very hard to find. We had a reservation for standard room. When we opened our rooms door it was a big disappointment. It looked very different to the photos on their website. The room reminded us of a room in a Swedish cruise ship. The hotel is only twp years old but all the surfaces in the room were dirty and worn out. The tv didn't work very well and there was no face/hand towels. The towels had a lot of stains. The layout of the bathroom was awkward and badly designed. The breakfast was awful. The staff was very friendly and the air conditioning was great.
                Reviewed June 22, 2015
                4.0
                Brooke from Australia
                Couple
                Deluxe Room
                Stayed 3 nights in December 2014
                not too good”
                the bed and the air cond and that about it
                Reviewed January 06, 2015
                4.3
                Brooke from Australia
                Couple
                Deluxe Room
                Stayed 1 night in January 2015
                not good if you are from australia”
                the hot water, the internet and the bed
                very far from any good food places, cost about 40,000 to get to sanur from the hotel , no towel racks no mini fridge , no toilet roll holder breakfast is very bad and the food isn't very big and not very good go else where or better stay some where else this hotel suits people from java, the hotle staff dont speak very good english
                Reviewed January 05, 2015
                1234
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