Very good 7.0
Based on 1401 reviews

Recent customer comments

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Very good

based on 1401 reviews
  • Cleanliness 6.9
  • Facilities 6.1
  • Location 8.1
  • Room comfort and quality 6.9
  • Service 7.0
  • Value for money 7.7
  • Food and dining 5.0
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Edwin from Australia
Solo traveler
Standard Room
Stayed 16 nights in May 2012
Guest House staff smiled everytime you returned
Close location to Matahari Shopping Centre plus other shops
The rooms are spacious always kept clean room supplies filled everyday, the Internet worked fast compared to back home. They organised my Taxi to go to the Airport and it was right on time. I changed my original booking sates and they re organised the accommodation at no extra cost. Not many places would do this. Would recommend and use the Guest House again.
Reviewed June 06, 2012

patrick from United States
Standard Room
Stayed 2 nights in May 2012
cater to mostly local families.
well located near matahari square for last minute shopping
the staff would not allow me to use the hotel phone to make a brief local call, really???! why not ! i even offered to pay and said it wouldnt take more than a minute. i find it quite unacceptable since i had to go and find a place, a restaurant that actually allowed to make a call for free. so, we found the staff to be quite unhelpful. they did however have an average level of friendlyness. the rooms and halls have a vinegary smell due to their cleaning soap or water. the second morning walking out of my room i also may have spotted the cleaning boys splitting a bottle of beer amongst themselves. maybe someone else can corroborate that. wifi was ok. they did have a hot pot for tea/coffee and a fridge. our room wasnt noisy, on the second floor not facing the street, so that was nice and make sure to request that if you stay. however next time we will look somewhere else.
Reviewed June 04, 2012

Lai from Malaysia
Standard Room
Stayed 2 nights in June 2012
I hate this hotel a lot
The room is small and dark. Never ever go to Jimbaran with their free shuttle. They will bring you to Moon Cafe that serve super overprice seafood. Seafood is not fresh at all... When you ask for shuttle car to Jimbaran, they are ever ready to drive you there. But when you ask for car to Airport, they said car breakdown... (SO FUNNYY!!!!) terrible hotel...
Reviewed June 04, 2012

kok from Malaysia
Standard Room
Stayed 1 night in May 2012
great location
near to the beach
we stay this hotel for three days. room are big enough but abit smelly. the staff are so friendly. walk 5 minutes to the beach.
Reviewed June 03, 2012

Ong from Malaysia
Deluxe Room
Stayed 1 night in May 2012
A nice hotel but having bad service staff
Near to Kuta Beach Street, convenient
actually it's quite a very nice environment hotel, however it's staff is very bad. i book 5 rooms, but my group has 11ppl, so according to the hotel rules, we should add 1 extra bed. but, my local tour guide successfully negotiate with them and they allowed us need not to add for extra bed. however, after i pass the printed documents to them, the staff only give me 4rooms, and act like nothing happen. after that, about 20mins later, i remembered that i actually did book 5 rooms, how i was only given 4 rooms. so i went to the staff to request for a look over the document, then only the staff said, "oh ya, you have 1 more room right?" if i didn't remembered i actually did book 5rooms, means that they're not gonna give me that 1 room right?
Reviewed June 01, 2012

Ong from Malaysia
Standard Room
Stayed 1 night in May 2012
Nice hotel having bad service staff
Good location, convenient
Nice hotel but with bad staff. i book 5rooms and after i give them my documents I forgot about it. The staff only give me 4 rooms, after about 20mins, I went back to the staff to ask for a look for the documents, only he said, " Oh ya, you have 1 more room right?" If i didnt went back to the staff, he won't give me the 1 more room right. Moreover, the air-cond keep switching off after around 10mins, and we got to call the receptionist to switch it on again. What an annoying one. After we keep request for changing room several times, only the staff change a room for us.
Reviewed June 01, 2012

Felix from Indonesia
Standard Room
Stayed 1 night in May 2012
Good Location
Budget Room
The location of the hotel is good. Its a 5 - 10 mins walk to legian st where all the nightlife are happening. And value for money.
Reviewed June 01, 2012

Megan from United States
Standard Room
Stayed 3 nights in May 2012
close to everything but away from the noise
big room, big bathroom, good location
Stayed here 3 nights. Very good for the price and clean. Hotel will arrange free shuttle to Jimbaran for seafood dinner if you'd like to visit. There was a small sitting area and kitchenette which was nice since we were on a budget, so we could make some.of our own food. Would recommend most for budget travelers. WiFi didn't work very well, but I think that is true for most of Bali.
Reviewed May 31, 2012

ASMAWIATI from Indonesia
Solo traveler
Standard Room
Stayed 1 night in May 2012
good location and good price for its class
clean bathroom
the hotel location is strategic and easy to find. room was clean but the corridor was less light. nice staff and serve with smile.
Reviewed May 31, 2012

Dedy from Indonesia
Solo traveler
Standard Room
Stayed 4 nights in May 2012
good location!but door lock is doubtful & no wi-fi
very close to the Kuta beach
negative things: 1. door lock (they use cards like in those big hotels) twice i found my door has been opened from outside. first: suddenly a lady (another guest) burst inside in the morning; i thought it was my mistake for not really closing the door. since then, i really made sure that i have banged the door. second: i was taking shower, i heard the sound of door handle. i really did not expect that anybody would be able to open the door, but as i came out from the shower... the door has been opened. 2. wi-fi it is definitely not available inside the room (1st floor). do not believe whatever is written in agoda or anywhere else. positive: good room, relatively clean good tv, good shower room staffs are quite friendly
Reviewed May 30, 2012


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