Exceptional”

We stayed at The Maya for a week, we had 5 days booked but after a not so enjoyable stay at another Sanur resort we decided to cut our stay short at that resort & move to the Maya 2 days earlier. I am so happy we did. It is so beautiful, tranquil & the service we recieved was truly 5 stars. We were lucky to be upgraded from the garden view to a pool view room which was greatly appreciated, thanks to Barry the Duty Manager who was so helpful to us during our stay, thanks so much Barry. The pool view rooms have a table & 2 chairs on the balcony where as the pool view rooms have a very comfy day bed to lounge on. The rooms are all spacious with all the amenities you could want. Breakfast was ample with your eggs cooked how you want. Also the cappuccino was great something you would expect from a 5 star property. Staff @ breakfast & in the restaurant were lovely, friendly & so willing to please, a big thankyou to Krishna & Padmini who looked after us during breaky & dinner. Padmini went over & above when realising my husband was sick in bed with bali belly on our first morning she came to the room with bread & tea so he didn't miss out on breakfast. The pool over looked the beach & was gorgeous & my only complaint about the pools in Bali is they are not heated, l like a heated pool. This hotel is well worth a look if staying in Sanur it is probably one of the best as it is a boutique hotel. A big thank you to all the wonderful staff at the Maya Sanur.

Beautiful haven in sanur”

Our first experience of staying in Sanur was unforgettably wonderful, thanks to Maya Sanur. This is a relatively new hotel in the area with interesting architecture. Walking in from outside lobby was impressive, too bad that the back corner of the lobby area seemed to have an unfinished interior decoration - wouldve been better if it had been properly designed as the view was to the ocean. Room was lovely, not too big but not too small, designed with mid century modern style, loving the balcony. Breakfast was delicious with various options. Love love the pool area overlooking the ocean, and adjacent to the bar which was very convenient. Staff was polite, lovely and welcoming, always ready to serve us. Facilities are great - gym, yoga class, spa. The best thing about the beachfront location is that we were able to catch the breathtaking view of morning sunrise and mount agung. Perfect for my photo-hunting needs! Another great thing is the location, within walking distance to Massimo, our favourite Italian restaurant since thw 90s! Thanks maya sanur, we had the most relaxing time there - which we needed - with added bonus of sunrise and landscape photos to my photography collections. Will definitely consider this place again when we’re back in Sanur! Highly recommended hotel!

Wonderful stay at the Maya Sanur Resort & Spa”

We recently stayed at the Maya Sanur Resort & Spa for the second time in 12 months. This time our stay was longer - 4 days. The staff were all very welcoming, friendly, professional and accommodating to any requests. Our ground floor deluxe garden view room allowed us to privately enjoy the smaller of the resorts 2 swimming pools from outside our room. We loved the breakfast buffet, tree top bar and larger resort pool overlooking the beach front. The indulgence package at the Spa was relaxing and highly recommended. Location of resort is fantastic. We love Maya Sanur Resort and Spa.

Nice rooms, good location Bad breakfast, ”

We thought that Maya Sanur had good and bad points. We really liked the rooms, they were very clean, modern and well appointed. We had the base room with breakfast. The only thing (very minor) missing was hand lotion- I tend to get dry hands from the pool in hotels so really like when hand lotion is supplied. The hotel building is quite large, and modern. I like modern hotels, though the common areas in the hotel building were a bit stark. Very concrete, minimalist and dark. It sort of felt more like an art gallery, this was not particularly a negative, just a vibe we felt. You actually forgot you were along the busy JL Tanbanan in the heart of Sanur (or even Bali) once you stepped into the hotel. It was very calm and peaceful, though had a boring atmosphere. This resort would be better suited to older travellers who are after pure relaxation. We did like it, though it just felt a bit boring. The main pool was nice, though not as big as expected, however there were enough sunbeams and not many guests crowding the pool. I imagine if the hotel had been at high occupancy there would not have been enough room in and around the main pool. I liked the view of the beach from the pool. This property is beachfront, which is nice. Sanur beach isn't very nice for swimming, but is nice to walk along and admire the view. The other pools (pool access and family pool) did not look very exciting. The family pool would have been convenient for families, though it was completely away from the restaurant and bar so you would have difficulty ordering food and drinks. It lacked any atmosphere also. The pool access rooms were pretty pointless as nobody seemed to use this pool at all, and the mosquitos around this pool were quite bad. At this hotel I don't think a pool access room is really necessary as I imagine most people would prefer to use the main pool anyway. We never saw anybody in the long pool that was in front of the pool access rooms. We ate at the Tree Bar for lunch. We had

More like a boutique resort. Loved it!”

The resort was not crowded. There were other guests but at least it was not heavily crowded with tourists, which was what I liked. Serene location with wonderful services from the resort staff, who smiled and greeted you sincerely every morning. Lovely architecture all round as compared to hotels or the other resorts. The staff kindly accompanied few of us to the roof terrace garden for magnificent views of the ocean and some photo shots. Had two sessions at the Maya Spa and it was pretty good, topped with 50% off for hotel guests! I suppose as there were not many guests, breakfast was made to order but we enjoyed it thoroughly, having to choose different items from the different sets (Canadian pancakes are a must!) If you are bored with staying in the resort, just simply have a walk along the main road that has plenty of restaurants and shops. Sindhu night market is also about 10 mins by cab from the resort. Overall, enjoyed my stay in Sanur tremendously!!

Beautiful Maya”

This was our third time staying at The Maya. It’s a beautiful hotel with exceptional staff. We stayed in a pool suite and the room was large and comfortable. The staff were brilliant. Our daughter fell ill during our stay and they did everything possible to accommodate her. The best part about the Maya is that all the extra things like food, drinks and spa treatments are much more reasonably priced than other resorts of this caliber. The products they used in the facial were amazing! I love staying here in Sanur, it’s still my favorite.

Recommend to All”

I must say it is an amazing place to stay. The hotel is beautiful, clean and comfortable. The beach is just beside the hotel's restaurant. One most important good point is: the staff at the frontdesk could help us to resolve the issue promptly. Last time we misread the flight schedule (departure time should be 18:30, but misread as 23:30). At the time we found this mistake, we were still at the resort at 16:00 (we just finished the Spa service). The staff helped to arrange car from resort to airport immediately. We could get on the car within 15 mins. Furthermore, when we reminded the driver our flight departure time was 18:30, he was shocked about the urgency and he offered us a very useful opinion to avoid traffic jam, which was to take the highway instead of normal route (but had to pay the highway fee). Luckily we had this professional service from the resort and the driver, we can get on the flight on time. Much appreciate the service and effort. (P.S. The spa is excellent and highly recommended. We tried "Maya Escape" and " Maya Delights". You can feel that your skin just like a baby's skin after spa.)

Outstanding in every respect”

I came to Bali, and to be honest, this truly was a last minute trip. So when it came to researching resorts, I was scrambling like crazy to discern which one of these gorgeous venues to choose. My daughter and her milennial friends were in a nearby villa & I knew I needed my own sanctuary. And, I wanted perfection. From the minute the airport driver picked me up (Andi) and greeted me with a warm smile, to the front desk reception and all the way across this resort - I felt like they were there to take my experience to the next level. I did everything at Maya --the beach side lunch, happy hour, the spa, yoga. . I also hired drivers to cart us around Bali for a nominal fee. Bottom line: The staff goes above and beyond to take care of you. Not only is this a well run resort with staff who genuinely CARE about you, it is drop dead gorgeous. Thank you to the entire staff of Maya for an amazing experience -Almerinda & Andrea

Amazing”

We were very glad that me and my husband chose to stay at this hotel among thousands of choices in Bali. It made us feel like we were far far away from the rest of the world. The hotel was beautiful and and the service was top notch. The whole experience at the hotel was almost dreamy. Many people say Ubud is amazing. We were very torn between this hotel and some other hotels in Ubud but decided that we wanted to stay by the beach. Instead, we made a day tour to Ubud. The art village, Rice terrace, and the monkey forest were all very fascinating. But we were glad that we were not staying in Ubud. The tourists and the traffic was too overwhelming. Maya Sanur was just perfect for what we wanted - getting away from everything, beautiful and comfortable. One thing I wish the hotel had let us know is the existence of departure lounge. I didn't go in water on the day of leaving the hotel because I didn't want to complicate things with shower and changing. Had I known about the departure lounge, it would have changed the way me and my husband spent the last day at the hotel. The departure lounge was spacious and equipped to accommodate shower, changing, resting, computing, printing, mineral water, etc.

awesome exprince”

-hotel is very very nice and clean,located in the centre of Sanur. -staff are so very much friendly and make you feel you're a guest in their home,I cant tell you how friendly and responsive and responsible they were(e.g. we asked for some plastic bags for nappies one day and all days from that day,their were putting some in our room) -we have tried Reef and Treetop bar: excellent food /drinks and environment -main pool a bit small but fantastic view to the beach -beach was very clean -they offer a lounge after check out which is a A/C room with bath,.. and very convinient. they even placed a cot for my daughter there,really convenient -the only downside is no kids club ,in case of having one,that hotel will be a paradise for families -breakfast is lovely(pastries are awesome) but after couple of days it gets a bit boring as the buffet doesnt change that much I cant recommend Maya more as it made our first Bali exprience so unforgettable,thanks to the Maya team,we enjoyed every min!

Family friendly resort in the charming Sanur area”

There’s nothing not to like in Maya Sanur. The location has beach front, near restaurants and money changers. We love the room, breakfast, tree bar and most of all, kid’s club! My daughter loves the staff in cheeky monkey. All the resort staff are helpful and you can really feel Asian hospitality. The in-house restaurant has limited menu. They offer yoga practice every morning. Spa has happy hour too! We will try the spa and yoga next time. Can’t wait to be back.

Bali Getaway”

I went to Bali for 3 days and absolutely loved my stay at the Maya Sanur resort. The room was really great and the buffet breakfast had something for everyone. I liked the fact that every morning they had fresh squeezed juice. If I make it back to Bali I would stay at this resort again.

Very special place”

We loved staying at the Maya Sanur resort in February for 4 days in a deluxe lagoon access room. This was our 3rd stay and plan to stay again. Purba the Guest Relation Supervisor was very friendly & helpful and assisted with all our requests. At last minute we needed to make arrangements for our airport transport & this was done very efficiently. Highly recommend Maya Sanur

A trip to Sanur split between Fairmont and Maya”

First off, I feel a little bad reviewing before our stay at the Fairmont has finished. But there's something about Maya. It draws you in. The staff are beautiful. The place is beautiful. The rooms are beautiful. Yes, the pool isn't as big as the Fairmont and neither is it's reputation (according to the locals). But in my humble opinion, if I could rewind time, I would chose the Maya in a heart beat. We felt really at home. And, the prices were perfect (not too expensive, not too cheap). Happy hour happens 2 times a night and if you miss breakfast there's a simple one that goes to 3. If we were 2compare to the Fairmont, we would say the staff and the prices (especially for what you get) are 'meh'. The gym is better at the Fairmont, but the Maya has everything you need. There are little touches where the Fairmont exceed the Maya e.g. The icecream cart by the pool, wet towels in the fridge at the gym etc. We didn't miss it. Go Maya. The only thing they could improve is breakfast.

Gorgeous resort located in a slice of paradise with wonderfully kind staff”

My girlfriend and I absolutely loved the Maya Sanur. Every single staff member was absolutely kind and provided great service. The food was delicious and the facilities were excellent. We loved it so much, we want to go back! One more thing: while swimming in the ocean, I accidentally stepped on a sea urchin. When we alerted the staff, a small army jumped out of the resort, ran into the water, carried me from the beach, and took care of me for the next 3-4 hours until we had everything stabilzed. Such kindness! I was even a little embarrassed by all of the attention, but it just goes to show how wonderful the people are who work there. I can't thank them enough for their wonderful care!

Excellent”

Beautiful location. Restaurant and cafe serve excellent well priced food. Loved the room and especially the shades plant covered day bed on the balcony. Tv choices limited. No TLC channel. On demand movies at no extra cost would be appreciated. We especially loved the tree bar happy hour and half price cocktails and drinks. Some rubbish on beach and at waters edge. Staff could spend 5 minutes morning and afternoon picking up rubbish directly in front of hotel. For a 4 star hotel I expect no rubbish on beach. More bins alibi beach would help with rubbish. Loved our stay at the Maya Sanur. Would love to stay again.

Fantastic hotel in Sanur”

The Maya Hotel in Sanur is a very good hotel. It comes with a prize, but there is good value for the money, i.e the rooms are large, comfortable and not least quite fancy. There is a large circular bath tup, very good aircon, and cofeemaker in room. The staff came often, i.e several times a day with complimentary watersupply. The surroundings are beauty full, nice pool. The beach is not so fantastic, but one could go somewhat hundred meters to a better beach. The staff is extremely friendly and helpful, especially the cook at breakfast restaurant, who managed to keep track of dozens of guests different ways to cook an egg. We had 6 very good days in Maya.

The best in Sanur!”

Have stayed in many establishments in Sanur but Maya Sanur is the best I've stayed so far. No regrets. The only thing that bothered me was the fact that in the staff's enthusiasm they knocked on my door even when the 'Do not Disturb' sign was switched on. The staff at the restaurant also called the room to ask if i was going for breakfast. It was rather annoying as I was woken up twice. Hope the management brief the staff about this. Other than that, my stay at Maya was very good.

Amazing five star hotel in Sanur”

Maya Sanur exceeded our expectations! Beautifully designed rooms with high quality features. Amazing pool area, great breakfast and service was first class. Location is also fabulous on a quiet clean beach but right amongst the local restaurants, spas and shops of Sanur. We will be back!

Exceptional”

We had a great stay at Maya Sanur. The staff was very helpful and kind. We enjoyed the pool and yoga. Unfortunately, we did not enjoy the beach. There was a lot of seaweed and it wasn't too inviting to swim. I guess we should have read the description more carefully because there were also no waves for surfing. Other than the beach, everything was EXCELLENT!! Sanur is very calm and quiet compared to Ubud. If you are looking for a lot of activities Sanur is not the place.