Travelling to Vietnam? Read all updated requirements before you book.

8.4

Excellent
14.0% this month
/10
(1,961 reviews)See what guests said
Highly rated by guests – 100% would recommend
Breakfast21
Housekeeping19
Food & Dining2
See map

8.5

Excellent

Location rating score

Excellent location - 280 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Hanoi City Court

180 m

Hoa Lo Historical Prison

200 m

Hoa Lo Prison

200 m

Hanoi Police Museum

230 m

National Library and Archives

250 m

Popular landmarks
Vietnamese Women's Museum

390 m

St. Joseph's Cathedral

500 m

Old Quarter

1.1 km

Vietnam Military History Museum

1.3 km

Temple of Literature & National University

1.4 km

Closest landmarks
Viet Duc Hospital

160 m

Bệnh viện Mắt Hà Nội

230 m

Embassy of Turkey

240 m

National Hospital of Obstetrics and Gynecology

260 m

Benh Vien Phu San Ha Noi

260 m

Melia Hanoi Hotel

"The staffs were very friendly and helpful."

HONG - April 25, 2022
Deluxe Melia Hanoi Hotel
 Melia Hanoi Hotel
Lobby Melia Hanoi Hotel
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Melia Hanoi Hotel

44B Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam, - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hoan Kiem District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

3 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
  • 730 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.1
Distance to city center0.3 km
Location rating8.5
Nearest airportGia Lam Airport (NULL)
Distance to airport4.6 km

Rooms available at Melia Hanoi Hotel

Excellent
Room comfort & quality

8.1

The Level Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed or 2 single beds
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Grand Premium
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed or 2 single beds
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The Level Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Room Premium Room
...
  • Room size: 32 m²/344 ft²
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Single Premium Room
...
  • Room size: 32 m²/344 ft²
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Single Premium Room
...
  • Room size: 32 m²/344 ft²
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SINGLE THE LEVEL PREMIUM
...
  • Room size: 32 m²/344 ft²
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Double With Double Bed
...
  • Room size: 68 m²/732 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Melia Hanoi Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Melia Hanoi Hotel?

Melia Hanoi Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 69000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Melia Hanoi Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Melia Hanoi Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Melia Hanoi Hotel. There's an additional charge of 550000 VND for adults and 15 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Melia Hanoi Hotel?

Melia Hanoi Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in buffet during opening hours. Light meal like desserts is served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Melia Hanoi Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Melia Hanoi Hotel. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Melia Hanoi Hotel?

On-site venues and convenient event services make Melia Hanoi Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 540 people.

What is the smoking policy at Melia Hanoi Hotel?

Melia Hanoi Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Melia Hanoi Hotel?

Melia Hanoi Hotel is located in Hoan Kiem District, famous for good restaurants such as El Patio Restaurant, Kappo Mitsuno and Dahlia Cafe.

What popular shopping places are close to Melia Hanoi Hotel?

Located in the Hoan Kiem District area, Melia Hanoi Hotel is close to great shopping choices like Hanoi Towers Shopping Center, Marena Hanoi and Magonn Design.

What are popular attractions near Melia Hanoi Hotel?

Guests at Melia Hanoi Hotel can easily visit Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral located in the Hoan Kiem District area.

What popular natural sightseeing spots are close to Melia Hanoi Hotel?

Melia Hanoi Hotel is located in the Hoan Kiem District area, which is famous for natural sightseeing destinations such as Vietcombank Tower.

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Explore the neighborhood

What people love about Melia Hanoi Hotel

  • 10

    Exceptional
    Staff 

    "The staffs were very friendly and helpful."

    HONG

    |

    April 25, 2022

  • 10

    Exceptional
    Cleanliness

    "The place was great and clean."

    HONG

    |

    April 25, 2022

  • 10

    Exceptional

    "The executive lounge is a big difference comparing with other hotels around."

    HONG

    |

    April 25, 2022

Property ranking|Compared to 2,471 Hanoi properties
See all rankings
Room comfort score
8.1/10
Room size
33 sqm.
Cleanliness score
8.7/10
Location score
8.5/10
Better than
94
%
of Hanoi properties
Bigger than
91
%
of Hanoi properties
Better than
90
%
of Hanoi properties
Better than
86
%
of Hanoi properties
Overall rating:

8.4

Excellent
1,961 reviews
Cleanliness
8.7
Facilities
8.3
Location
8.5
Read all reviews >
What travelers say they love:
The executive lounge is really convenient.
HONG from Vietnam
Business traveler
More about Melia Hanoi Hotel

More about Melia Hanoi Hotel

Melia Hanoi Hotel

Melia Hanoi Hotel is a distinct addition to Hanoi and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Hanoi? Experiencing the best of the city's culture is easy with a stay at Melia Hanoi Hotel, located merely 1.0 km from Old Quarter.
At Melia Hanoi Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Hanoi is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Melia Hanoi Hotel. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
All rooms at Melia Hanoi Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Melia Hanoi Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at Melia Hanoi Hotel. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Hanoi has to offer! A great museum trip can be had at Vietnam Museum of Ethnology located 5.3 km away, with local art that provides a sense of the region.


Reasons to stay here

Compared to other accommodations in Hanoi, facilities here are rated higher than 91% of them.
Compared to the city's accommodation options, this hotel scored higher than 96% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 93% of other accommodations in Hanoi.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Breakfast

88 mentions

Internet

47 mentions

Housekeeping

37 mentions

Food & Dining

27 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Japanese
  • Russian
  • Spanish
  • Thai
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

El Patio

  • Cuisine: American, Asian, Japanese
  • Menu: Buffet, A-la-carte
Location
44B Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam,
Excellent
Location

8.5

Airports

  • Gia Lam Airport (NULL)
    4.6 km 27 min drive
  • Noi Bai International Airport (HAN)
    22.1 km 43 min drive

Public transportation

  • Hanoi Railway Station
    740 m 4 min drive

Hospital or clinic

  • Viet Duc Hospital
    160 m 1 min drive

Shopping

  • Night Market
    1.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Hoa Lo Prison
    200 m
  • Vietnamese Women's Museum
    390 m
  • St. Joseph's Cathedral
    500 m
  • Old Quarter
    1.1 km
  • Vietnam Military History Museum
    1.3 km
  • Temple of Literature & National University
    1.4 km
  • One Pillar Pagoda
    1.8 km
  • Ho Chi Minh Mausoleum
    2.0 km
  • Presidential Palace Historical Site
    2.2 km
  • Vietnam Museum of Ethnology
    5.3 km

Nearby landmarks

  • Viet Duc Hospital
    160 m
  • Hanoi City Court
    180 m
  • Hoa Lo Historical Prison
    200 m
  • Hoa Lo Prison
    200 m
  • Bệnh viện Mắt Hà Nội
    230 m
  • Hanoi Police Museum
    230 m
  • Embassy of Turkey
    240 m
  • National Library and Archives
    250 m
  • National Hospital of Obstetrics and Gynecology
    260 m
  • Benh Vien Phu San Ha Noi
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee69000 VND
  • Distance from city center0.3 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)550000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors22
  • Number of restaurants2
  • Number of rooms 306
  • Room voltage222
  • Year property opened1999
  • Most recent renovation2010
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Melia Hanoi Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.3
Location8.5
Room comfort and quality8.1
Service8.5
Value for money8.1
High score for Hanoi
Rating
9+ Exceptional (300)
8-9 Excellent (222)
7-8 Very Good (278)
6-7 Good (106)
<6 Below Expectation (108)
Time of the year
Mar - May (238)
Jun - Aug (258)
Sep - Nov (246)
Dec - Feb (272)
All guests (1,609)
All room types
All languages

Show reviews that mention 

Showing 1,014 verified guest comments
12345
8.8
Excellent
Connie from Singapore
Family with teens
Deluxe
Stayed 5 nights in December 2018

Excellent”

Stayed at Melia Hanoi for 5 nights and took 2 rooms. Requested connecting rooms for my family of 4. Hotel was able to arrange that and also took in my request to be on a higher floor (stayed on 10th floor). This was a good thing as the music from the 3rd floor lounge can be quite loud especially on the weekend. The hotel is centrally located, walking distance to quite a number of places (Starbucks, first McDonald's in Hanoi, some nice local cafes and an extremely popular pizza/pasta place called 4P Pizza). It is also a 10 mins taxi ride to the Old/French Quarter and Hoan Kiem Lake. All rooms are clean, air-conditioning was comfortable, bed and pillows nice and wi-fi was very stable and signal was strong (my children were streaming movies with no problems). The hotel gym was good size and the spa was not bad too. The hotel staff were attentive, housekeeping giving us new supplies when we called, concierge helped us to book restaurants for dinner. All staff spoke good English.

Reviewed December 20, 2018

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Dear Connie, On behalf of Melia Hanoi team, I would like to thank you for choosing Melia Hanoi for your stay in Hanoi as well as taking your time to review us on Agoda,to know your opinion is very helpful for us. We are delighted to hear that you enjoyed a great experience at our hotel. We are happy to know that you enjoyed the facilities that we provided, the gym, our rooms and the location. Once again, our most sincere thanks to share your opinion in Agoda. We look forward to welcoming you back to Melia Hanoi soon. Kind regards, Enric Castells Guest Experience Team

Responded December 21, 2018
Melia Hanoi Hotel
9.7
Exceptional
Ross from Australia
Solo traveler
Deluxe
Stayed 7 nights in August 2009

Melia Hotel Hanoi, Vietnam”

Great Location. Excellent Staff.. Excellent Breakfast. Excellent Room service. Relaxing Health Club/Aerobics/Pool.
Silly Towel Policy at Pool. Internet is charged at $12USD per hour!

There are many hotels listed in Hanoi. If you are on a limited budget or a backpacker, you can choose from hundreds in the old quarter. That's fine if you like no windows or noisy environments. Local knowledge is invaluable and a friend in Hanoi said there was only one area to stay and that is in the embassy areas. Melia offered a great deal on Agoda for a deluxe room. It's in a great area in the city so you can walk to the Opera and museums and there are a wealth of western-style eateries, coffee shops with free wifi etc. So, location is fabulous. Check-in was efficient and fast. My deluxe room was finished well but an old tv and no DVD spoiled it somewhat. At this price point, a plasma and DVD should be considered mandatory. WiFi/internet is supplied for a price. Would a hotel provide a room without a TV nowadays? Of course not, so why this silly idea that internet is not required? Why do many hotels still think it is ok to charge for an essential service? Let me say it loudly so that hotel managements hear this: we want internet in our rooms and elsewhere in the hotel and it should be provided for free at a five star hotel. The Melia is everything a five star establishment should be: courteous, efficient staff, lovely spacious reception area/lobby, fast lifts (elevators to our US friends), lovely pool at a gorgeous temperature (but silly towel policy whereby you can arrive to the pool area and find no towels and have to go back inside to the health club and sign for one (!!!). This is just a silly policy that needs changing. Towels should be available at the pool where you use them. The health club was very impressive with lots of programmes offered for those who go for that sort of thing. Breakfast offered a huge selection (my booking included breakfast for two)

Reviewed August 25, 2009

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8.7
Excellent
Tetsuya from Japan
Business traveler
Deluxe
Stayed 1 night in October 2012

Solid performer in the central location in Hanoi ”

Everything is above standard

Whenever I visit Hanoi for business, I tend to stay Melia. This is one of better known and established hotels located in the central district, convenient location. Hoan Kiem lake is within a walking distance. Every feature of this hotel is above standard, though not the top level. While there are a few other hotel options in the Hanoi central district, Melia offers the best balance between price and performance.

Reviewed November 11, 2012

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10.0
Exceptional
AKIKO from Japan
Solo traveler
Deluxe
Stayed 3 nights in October 2018

Friendly and Professional Atmosphere ”

Being a solo female traveler, I couldn’t ask more from a hotel. It made me feel both safe and welcomed in Hanoi. Quality of the staff, room facility & amenities, and location of Melia Hanoi exceeded my expectations. Especially the members of the Concierge Desk were friendly and attentive. ( I usually experience one or two individuals who aren’t so helpful .). One example of their excellence happened when a Concierge made a mistake of telling me the wrong stamp price for a postcard. This happened while I was checking out of the hotel. Then several hours later, I had returned to the hotel premises to catch my ride to the airport. (Even though it was after I had checked out) he came over and apologized, then returned the difference. Then when he found out my ride was late, he and the others made sure I got to the airport in time. I look forward to returning to Melia Hanoi for my next trip.

Reviewed October 12, 2018

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Dear AKIKO, Thank you very much for choosing Melia Hanoi as your "home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us and you were impressed by the honesty of our Concierge staff. Client’s satisfaction is our ultimate commitment. Your positive comments will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks you for your comments. We look forward to serving you again in the near future. Warm regards Nguyen Thi Thanh Binh Guest Experience Manager

Responded October 13, 2018
Melia Hanoi Hotel
9.7
Exceptional
Hinako from Japan
Business traveler
Deluxe
Stayed 1 night in December 2008

A comfort in Hanoi”

Very good location. quite clean and spacious. served coffee and rolls in the lobby early in the morning.

It was my first time to be in Vietnam, and Melia Hanoi was a great comfort. Hotel is quite well located in the centre of the city, that I was able to walk to restaurant, shops etc. The room was spacious and clean. The amenities were also good. I left quite early in the morning, but the hotel was serving coffee/tea and rolls in the lobby for early departing customers. Taxi was arranged according to my wish. I would stay at Melia Hanoi if I would have a chance to visit Hanoi again.

Reviewed December 19, 2008

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8.4
Excellent
BOON from Malaysia
Couple
Grand Premium
Stayed 1 night in December 2017

WONDERFUL ROOM”

Its too wise to celebrate our new year in Melia Hanoi. We got upgraded to Melia Level Suite, and the room is wonderful, the celebration cake from the hotel is so yummy and fresh. Not to say the bed, we had good sleep and fully recharged on our first day of 2018. The bathtub and the complimentary lemongrass bath salt, such luxurious and relaxing bath. The hairdryers are powerful, so lady u need not to bring additional hair dryers anymore. And the hair shampoo and conditioners provided are at good quality, good hairs day. We enjoyed the view of Hanoi, especially at night, overlooked Old Quarter, and lake at far distance. Its good enough for us , as we still can stay away from loud music party but at the same can share the vibrant countown night and some fireworks. Fireworks 2018 in Hanoi town is limited thou. For breakfast selection, is wide variety, in term of taste, is just ordinary. Not too good or not too bad. Overall, we really had wonderful stay in Melia Hanoi!

Reviewed January 03, 2018

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8.0
Excellent
Oleksandr from Ukraine
Couple
Deluxe
Stayed 2 nights in January 2013

Nice hotel but needs a facelift”

Convenient location in better part of the city, great food, helpful staff

Stayed there for almost a week around New Year's eve. Location is very convenient - it's in the quiet upmarket French Quarter, within walking distance from most of Hanoi's landmarks, yet outside the noise and hassle of the old quarter and Hoan Kiem lake area. Restaurants are really overpriced by Hanoi standards, but the food is great. Would highly recommend Oriental on the second floor - was probably one of the best dinners we had in Vietnam, great fresh spring rolls, delicious pho soup and fantastic desserts. On a negative side - this hotel definitely needs a serious facelift! Interior probably looked cool and modern in the 80's but now looks tacky and old-fashioned. You can see small signs that rooms and corridors didn't have major repairs in many years - not a major drawback but on the first day this does catch your eye. All components of the excellent hotel are there, but Melia should invest into renovation to keep up with other 5 star competitors. On another negative point, was surprised by the lack of free wi-fi. They charge $12 per day, not that much, but would expect it for free in the upmarket hotel like this.

Reviewed January 09, 2013

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10.0
Exceptional
Wei from Australia
Couple
Deluxe
Stayed 4 nights in December 2019

A breath of fresh air in a dusty city”

I have to say that Melia Hanoi exceeded my expectations - and this is comparing against 5 and 6 star hotels across Asia and Australasia. Not only was the room nice and clean, you notice how impeccably kept it is as edges are free of grime, mould and dust as is the bottom of the bathroom sink (don't ask me why I use that as a reference.... it's my OCD). The bed size was impossibly huge as well, which gave my wife and I the well needed, undisturbed rest after lots of walking. Staff were always friendly and smiling and the ambience was always comfortable. If I come back to Hanoi again, I know where I'll be staying!

Reviewed December 27, 2019

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Dear Wei, Thank you for staying at the Melia Hanoi Hotel! It is our pleasure to know that you had a good stay with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details, and deliver a seamless and comfortable experience to all of our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We look forward to welcoming you back should your travels bring you to Hanoi in the future. Happy new year to you and your family! Warm regards, Vu Ngoc Anh Guest Experience Team

Responded December 29, 2019
Melia Hanoi Hotel
9.3
Exceptional
Timothy from Australia
Group
Deluxe
Stayed 2 nights in April 2012

Friendly and helpful staff”

Steam room, hot water and comfortable beds

Enjoyed four nights staying at the Melia. Location was central for walking into the old section of Hanoi or catching a taxi. All the hotel staff were helpful particularly the young woman working outside organising the taxi service, the tour organiser and those on the reception desk. For the price of the hotel, it was surprising and disappointing that the internet/wireless connection was an additional expense. This happened nowhere else during our stay in Vietnam and the Melia was the most expensive hotel.

Reviewed April 19, 2012

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9.3
Exceptional
Estelle from Australia
Solo traveler
Deluxe
Stayed 1 night in October 2010

Perfect location in the cetre of town”

Wonderful service, friendly faces, great food
none

I spent an enjoyable weekend at the Melia during the Thousand Years celebrations. The hotel is within walking distance of Hoan Kiem Lake and the Old Quarter. The room was beautifully appointed and very comfortable.I definitely recommend the Sunday Brunch!!

Reviewed October 16, 2010

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10.0
Exceptional
Marcus from Sweden
Couple
Deluxe
Stayed 1 night in October 2009

Good Value for Money”

Good location Fully Equipped Friendly, helpful Staff Beautiful artwork
Bath was a little small but not a major problem!

We visited Hanoi and planned to get accomodation for the two nights when we arrived. Our first stop was at the Hilton Opera which we were sadly very disappointed by and so searched via Agoda for something near by. The Melia Hotel came up on top as the favorite and so we took a room there for our final night in Hanoi. The hotel was well located, fully equipped and had friendly, helpful staff. The artwork hanging within the hotel was beautiful and the rooms were very nice. It was very good value for money and we would definately return.

Reviewed October 25, 2009

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9.3
Exceptional
kelvin from Singapore
Couple
Deluxe
Stayed 1 night in August 2009

melia hotel ”

location. service. room view. (mine was the executive room on 21st floor)

Melia hotel truly has been a pleasant experience for my fiance and me. the food at their restaurants are really good albeit slightly expensive. the hotel staff are all friendly and ever ready to provide assistance. will definitely be back in Melia hotel the next time i visit Hanoi. Always remember to tip the bellboys and room service personnel, a happy server will always serve you well.

Reviewed August 09, 2009

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8.7
Excellent
Raghunath from Singapore
Business traveler
The Level Premium Room
Stayed 3 nights in September 2012

Great hotel with kind staff”

centrally located

i have booked the hotel through agoda, i reached the hotel from hanoi airport. i paid usd for a private taxi..car is decent and it's a good drive. once i reached the hotel, i said that i need to checkin at the executive level, they took me to 20th floor, checkin was prompt and the staff are friendly. i stayed in a room on 18th floor. rooms are spacious, bath room is clean and of a good size. room furniture is adequate. i noticed, lobby looks a bit run down, needs a face lift. break fast is standard, noting much to write about. no signature dishes. all the time, staff are quite helpfull and on the last day, i thought of going out for quick city tour. i checked about it with the reception girl at the lounge, she explained me how to go about it and also gave me a copy of vietnam lonely planet. later when called up to give back the book, she suggested me keep the book. i am really impresses. i think her name is ? some thing. overall it is great time melia.. i will sure stay there again.

Reviewed September 23, 2012

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10.0
Exceptional
Chris from United Kingdom
Couple
Deluxe
Stayed 1 night in January 2013

Fantastic stay, thanks”

Good food, great staff

I extended our stay here after an enjoying a very memorable few days in Hanoi, this hotel is ideally situated for the Temple of Literature, Hoan Kiem Lake, the prison, Old Town, Water Puppets, etc. Disappointing that no Free Wifi, Agoda is very misleading on this.

Reviewed January 09, 2013

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8.7
Excellent
Donna from United Kingdom
Couple
Deluxe
Stayed 1 night in February 2014

A Touch of Luxury”

Decor, comfort, breakfast buffet.

Having stayed a couple of nights in a smaller Hanoi hotel, we felt we were in a much more upmarket hotel when we entered the Melia Hanoi. The breakfast buffet was very good, staff were efficient and friendly and we were pleased with the size and comfort of the rooms. Free wifi was available to our room type ("Deluxe"), which was much appreciated. A most enjoyable stay.

Reviewed February 07, 2014

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9.3
Exceptional
Maria from Philippines
Family with teens
The Level Premium Room
Stayed 1 night in April 2012

Great location, great service”

location, service and amenities

We had a wonderful time at Melia Hotel. The staff especially those in the executive level were very friendly - helped us locate places around the city. The executive lounge is nicely set-up and offered a variety of food. The room we stayed in was spacious and housekeeping kept it clean and well-stocked. We left our bags with the storage after checking out as our our flight wasn't till later in the evening, no problem. We'll certainly stay in this hotel next time we visit Hanoi.

Reviewed April 20, 2012

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10.0
Exceptional
Dorian from United Kingdom
Family with teens
Deluxe
Stayed 4 nights in December 2009

Excellent location and service”

Well-kept hotel, conveniently located. We upgraded to the executive suites and were very impressed with the service. My daughter fell ill and the hotel immediately sent a doctor with medication - a real bonus.
There were a lot of touts just outside the hotel who could be very insistent and annoying but I suppose there is little the hotel can do about that.

My daughter and I spent Christmas at this hotel. The hotel was beautifully decorated. Meals were excellent value for money. My daughter had a tummy bug and the hotel spontaneously and immediately sent a doctor to attend to her. We really appreciated that kind of service. Rooms are very spacious and luxurious. Staff are knowledgeable and courteous. I have stayed in Hanoi many times and I think the Melia is by far the best value for money.

Reviewed January 09, 2010

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10.0
Exceptional
Robert from Australia
Business traveler
The Level Suite
Stayed 3 nights in January 2011

Great Hotel, Great Location”

It has everything that you want in a hotel. Great amenities, very good staff and great location when visiting Hanoi.

This is my fifth stay in this hotel and it continues to offer everything that I want when travelling. There is a good choice of restaurants in the hotel and many good restaurants within walking distance. It is handy to many attractions in Hanoi and it is an easy walk to most of them. The staff continue their high level of service and are most approachable. Will continue to stay at the Melia whenever I am in Hanoi.

Reviewed January 23, 2011

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9.0
Exceptional
David from United Kingdom
Business traveler
The Level Suite
Stayed 2 nights in January 2013

Superb Hotel - as ever!”

Staff and room size - top notch

Its a delight to stay in the Melia. Away from the hubub of Hanoi itself, the Melia is a delight and the staff are great. Nothing is too much trouble for the team and in the Executive Club,you really are treated like a VIP. I have stayed in the Melia a number of times, and each time its been excellent. I cannot recommend this hotel highly enough.

Reviewed February 17, 2013

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9.7
Exceptional
Lorna from Canada
Business traveler
Deluxe
Stayed 3 nights in October 2011

Great location and friendly service”

great location; very helpful staff

The Melia is in a great location for getting anywhere in Hanoi. Convenient for government or business visits and with shopping nearby. The staff were not only friendly but very knowledgeable. The room was comfortable and well appointed. The lunch buffet had wide choice and excellent quality although a little on th eexpensive side. The only downside to the Melia was the internet was not included in the room rate.

Reviewed October 29, 2011

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