Melia Hanoi Hotel
Free Wi-Fi
2017

Melia Hanoi Hotel

44B Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam,
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Deluxe  Melia Hanoi Hotel
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     Melia Hanoi Hotel

    Guest reviews

    8.3
    Excellent
    /10
    (1402 reviews)See what guests said
    10.0
    Exceptional

    "Great location!"

    Derrick

    -

    July 31, 2018

    8.6
    Excellent cleanliness
    Recommended by 97% of guests

    Property highlights

    Things you'll love

    • 740 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.5
    See map
    Excellent location - 270 meters from city center
    Nearby
    Popular
  • Viet Duc Hospital160 m
  • Embassy of Turkey240 m
  • Hoa Lo Prison240 m
  • National Library and Archives250 m
  • National Hospital of Obstetrics and Gynecology260 m
  • Benh Vien Phu San Ha Noi260 m
  • Hanoi Towers Shopping Center270 m
  • New Century270 m
  • Ambassadors’ Pagoda290 m
  • Embassy of India310 m
  • 7 travelers are looking at this property right now

    Book now before it's too late!

    Value for money8.0
    Distance to city center0.3 km
    Location rating8.5
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.6 km
    Select your room
    8.1
    Excellent
    Room comfort & quality
    The Level Suite
    The Level Suite
    ...
    • Room size: 68 m²/732 ft²
    • City view
    • 1 king bed
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    Grand Premium
    Grand Premium
    ...
    • Room size: 68 m²/732 ft²
    • City view
    • 1 king bed
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    Premium Room
    Premium Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king bed
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    The Level Premium Room
    The Level Premium Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king bed
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    Grand Premium
    Grand Premium
    ...
    • Separate shower/bathtub
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    Suite
    Suite
    ...
    • Separate shower/bathtub
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    Run of House
    Run of House
    ...
    • Separate shower/bathtub
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    Room Duplex
    Room Duplex
    ...
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      Premiere Superior Room
      Premiere Superior Room
      ...
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        Have a question for Melia Hanoi Hotel?

        What people love about the property

        • 8.0
          Very good

          "Breakfast is good."

          Poi

          |

          January 2, 2019

        • 8.8
          Excellent

          "Requested connecting rooms for my family of"

          Connie S.

          |

          December 20, 2018

        • 9.2
          Exceptional

          "Loved the big room!!"

          erica

          |

          December 4, 2017

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        More about Melia Hanoi Hotel

        More about Melia Hanoi Hotel

        10.0
        Exceptional

        "Especially the members of the Concierge Desk were friendly a..."

        AKIKO

        |

        October 12, 2018

        An overview

        Show less

        What they offer

        10.0
        Exceptional

        "The hotel is located a short walk from the main town, the fa..."

        caroline

        |

        January 8, 2019

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        Vietnamese cuisine
        Vietnamese cuisine
        Kaiserkaffee Restaurant
        310 m Vietnamese
        Cafe Giai Kham
        310 m Vietnamese
        Echoes Cafe
        310 m Vietnamese
        American cuisine
        American cuisine
        Antique Cafe
        230 m American, Vietnamese
        Vpresso
        280 m American, Cafe
        American Storm
        330 m American
        Asian cuisine
        Asian cuisine
        Pho Bien Seafood
        260 m Asian, Seafood, Vietnamese
        Vuvuzela Beer Club
        270 m Asian, Bar, European
        Kimono Japanese Restaurant
        270 m Asian, Gluten Free, Japanese

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (1402)Booking.com Reviews (537)
        8.3
        /
        10
        Cleanliness8.6
        Facilities8.6
        Location8.5
        Room comfort and quality8.1
        Service8.4
        Value for money8.0
        Provided by verified guests of Agoda
        All languages
        All guests (1402)
        All room types

        Show reviews that mention 

        Showing 970 verified guest comments
        12345
        10.0
        Exceptional
        caroline from Ireland
        Couple
        Deluxe
        Stayed 4 nights in January 2019
        Superb Hotel”
        The hotel was gorgeous, the staff friendly and extremely helpful. The hotel is located a short walk from the main town, the facilities are great and the disco bar was expensive on drinks but their was a great atmosphere. There is a lovely restaurant called Teddys across from the hotel which does lovely food. I suggest anyone visiting Asia should down load an app called Grab it's like uber and you dont have to put credit card details in you pay cash it tells you the driver of the taxi and the cost of the cab ride. We got ripped off on taxi's till we were told about this App.
        Reviewed January 08, 2019
        Dear Guest, Thank you very much for review us on Agoda and for this nice comment about our hotel. We are delighted to read that you enjoyed our facilities and services. We do hope to welcome you back in the near future! Once again, thank you for your feedback! Best Regards, Guest Experience Team
        Responded January 08, 2019
        Melia Hanoi Hotel
        8.8
        Excellent
        Connie from Singapore
        Family with teens
        Deluxe
        Stayed 5 nights in December 2018
        Excellent”
        Stayed at Melia Hanoi for 5 nights and took 2 rooms. Requested connecting rooms for my family of 4. Hotel was able to arrange that and also took in my request to be on a higher floor (stayed on 10th floor). This was a good thing as the music from the 3rd floor lounge can be quite loud especially on the weekend. The hotel is centrally located, walking distance to quite a number of places (Starbucks, first McDonald's in Hanoi, some nice local cafes and an extremely popular pizza/pasta place called 4P Pizza). It is also a 10 mins taxi ride to the Old/French Quarter and Hoan Kiem Lake. All rooms are clean, air-conditioning was comfortable, bed and pillows nice and wi-fi was very stable and signal was strong (my children were streaming movies with no problems). The hotel gym was good size and the spa was not bad too. The hotel staff were attentive, housekeeping giving us new supplies when we called, concierge helped us to book restaurants for dinner. All staff spoke good English.
        Reviewed December 20, 2018
        Dear Connie, On behalf of Melia Hanoi team, I would like to thank you for choosing Melia Hanoi for your stay in Hanoi as well as taking your time to review us on Agoda,to know your opinion is very helpful for us. We are delighted to hear that you enjoyed a great experience at our hotel. We are happy to know that you enjoyed the facilities that we provided, the gym, our rooms and the location. Once again, our most sincere thanks to share your opinion in Agoda. We look forward to welcoming you back to Melia Hanoi soon. Kind regards, Enric Castells Guest Experience Team
        Responded December 21, 2018
        Melia Hanoi Hotel
        8.8
        Excellent
        Trần from Vietnam
        Solo traveler
        Deluxe
        Stayed 2 nights in July 2018
        about FO standard”
        i stayed in room 1507 from 26-28/07. i was experienced a beautiful room, nice food, nice staffs in fine dinning restaurant & house keeper, charming lady in FO department for Check in...all things can not complaint by anyway. However, all my good feeling about your hotel was destroyed after check out. i checked out around 7:40 a.m in the morning. At that moment the lobby was not to many people, a bell man guided me to front desk for check out . All receptionists was busy except a man in suite, he worked alone with his computer. Maybe he is duty manager, he look at me such as "look at in the air" without any greeting. He should double check how 5 star standard in communication for check-in. This time i forgive him if it happens again, i will write down his name in trip-advisers. He passed my room key for a girl next him and asked for an assistant even she was busy with a Caucasian man so she has to serve 2 guests at one time. Its definitely unprofessional skill.
        Reviewed July 29, 2018
        Dear Tran, First of all, I would like to thank you very much for choosing Melia Hanoi for your recent stay and for taking the time to give us a feedback. I am very sorry to read that you were not satisfied with the attitude of Front Office staff upon check-out. This is absolutely not the standard that our associates have been trained and requested to provide to our valued customers. Actions have been taken to fix the issue and we would like to be sure with you that this will not happen again in the future. Please accept our apologies for the inconvenience caused. Once again, many thanks for your feedback. We look forward to having another opportunity to welcome you back in Melia Hanoi soon. Best regards, Nguyen Thanh Binh Guest Experience Manager
        Responded August 01, 2018
        Melia Hanoi Hotel
        9.6
        Exceptional
        Chris from Australia
        Business traveler
        Deluxe
        Stayed 2 nights in June 2018
        Nice Sleep”
        Clean comfortable well appointed rooms. Nice and quiet as Hanoi is quite noisy. Only complaint would be that the temperature of the sauna is too low even after 2 requests it seems that this is their policy. Coldest sauna in south east asia ! However, hotel is great over all and I'll be back :)
        Reviewed July 02, 2018
        Dear Chris, Thank you very much for having chosen Melia Hanoi for your recent stay. It was a great pleasure to have you with us. We are delighted to know that you had a pleasant stay with us. About your comment in regards to the low temperature in the sauna room, I have forwarded your feedback to our Engineering Department and they are now fixing the issue. Please accept our apologies for the inconvenience caused. Once again, many thanks for your comments. We look forward to welcoming you in Melia Hanoi soon. Warm regards, Nguyen Thanh Binh Guest Experience Manager
        Responded July 03, 2018
        Melia Hanoi Hotel
        9.2
        Exceptional
        Guan from Malaysia
        Solo traveler
        Deluxe
        Stayed 3 nights in June 2018
        Central location ”
        Been travelling many trips to Hanoi and this hotel is still one of the best. Just one point to note that pub’s noises at 3rd floor still can heard during midnight if you were allocated at lower floor like me this time at 6th floor. Please request for higher one if you don’t wish to be disturbed.
        Reviewed June 22, 2018
        Dear Guan, Thank you very much for choosing Melia Hanoi and for your nice review. We are delighted to hear that you had an great stay with us. Regarding the noise at the 3rd floor, your comments have been shared with the Club Manager. We will follow-up with him to avoid a similar situation to happen in the future; our apologies for it. We hope to welcoming you back in Melia Hanoi soon. Warm regards, Ngo Minh Phuong Guest Experience Team
        Responded June 25, 2018
        Melia Hanoi Hotel
        8.8
        Excellent
        Ai from Singapore
        Business traveler
        Deluxe
        Stayed 3 nights in April 2018
        Excellent”
        The bed was super comfortable, and breakfast spread was fantastic. If you have a late flight, I would recommend getting VIP access for the last night of your stay (USD 35 per day, but you can purchase it for just one day). This comes with later checkout at 4pm (normal checkout is 12pm) and VIP lounge access - afternoon tea break and evening cocktails (good variety of drinks and finger food).
        Reviewed May 01, 2018
        Dear Ai, Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and for your nice comments about our Hotel facilities and services. We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectation. Your positive comments will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Warm Regards Nguyen Thanh Binh Guest Experience Team
        Responded May 03, 2018
        Melia Hanoi Hotel
        10.0
        Exceptional
        Ly from Vietnam
        Couple
        Deluxe
        Stayed 3 nights in February 2019
        Nice”
        I enjoyed it!
        Reviewed February 26, 2019
        Dear Ly, On behalf of Melia Hanoi team, I would like to thank you for choosing our hotel for your recent stay in Hanoi as well as taking your time for doing a such great review on Agoda. We are delighted to hear that you had such a great experience at our hotel. We are happy to know that you have enjoyed your stay. Once again, our most sincere thanks to share your opinion. We look forward to welcoming you back to Melia Hanoi soon. Best regards, Pedro Led Guest Experience Team
        Responded March 01, 2019
        Melia Hanoi Hotel
        10.0
        Exceptional
        helena from Spain
        Couple
        Deluxe
        Stayed 1 night in October 2018
        Excellent hotel with superb breakfast”
        It is difficult to find something we didn’t like about the hotel. From the moment they picked as up from the airport all the staff were really attentive. The room was big and nicely decorated. Comfy beds with super soft cotton bed linen. We booked our Halong Bay tour with their tour agent and all was made easy for us. We could leave our luggage there until our return. Special highlight is the top class buffet breakfast with plenty of selection. Would come back here without a doubt.
        Reviewed November 03, 2018
        Dear helena, On behalf of Melia Hanoi Team, I would like to thank you for having chosen us for your stay in Hanoi and for taking the time to give us a feedback about our hotel facilities and services. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back in our hotel soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager
        Responded November 04, 2018
        Melia Hanoi Hotel
        10.0
        Exceptional
        AKIKO from Japan
        Solo traveler
        Deluxe
        Stayed 3 nights in October 2018
        Friendly and Professional Atmosphere ”
        Being a solo female traveler, I couldn’t ask more from a hotel. It made me feel both safe and welcomed in Hanoi. Quality of the staff, room facility & amenities, and location of Melia Hanoi exceeded my expectations. Especially the members of the Concierge Desk were friendly and attentive. ( I usually experience one or two individuals who aren’t so helpful .). One example of their excellence happened when a Concierge made a mistake of telling me the wrong stamp price for a postcard. This happened while I was checking out of the hotel. Then several hours later, I had returned to the hotel premises to catch my ride to the airport. (Even though it was after I had checked out) he came over and apologized, then returned the difference. Then when he found out my ride was late, he and the others made sure I got to the airport in time. I look forward to returning to Melia Hanoi for my next trip.
        Reviewed October 12, 2018
        Dear AKIKO, Thank you very much for choosing Melia Hanoi as your "home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us and you were impressed by the honesty of our Concierge staff. Client’s satisfaction is our ultimate commitment. Your positive comments will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks you for your comments. We look forward to serving you again in the near future. Warm regards Nguyen Thi Thanh Binh Guest Experience Manager
        Responded October 13, 2018
        Melia Hanoi Hotel
        10.0
        Exceptional
        Pham from Vietnam
        Business traveler
        The Level Suite
        Stayed 2 nights in September 2018
        Exceptional”
        I really like the Melia. It is a very good hotel and in a very good location. The suite that I have is particularly well designed and the staffs are very friendly and helpful. All in all an excellent hotel. Professor Pham Chi Thanh
        Reviewed September 10, 2018
        Dear Professor Pham, On behalf of Melia Hanoi Team, I would like to thank you for choosing Melia Hanoi for your recent stay and for taking the time to share your experience about our hotel facilities and services. We are proud to know that you had a pleasant stay with us and I am delighted with your comments about the staff, I will share your nice comments with the entire team and I am sure they will be encouraged by your remarks. Our sincere thanks again for sharing your experience and we look forward to serving you in the near future. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
        Responded September 10, 2018
        Melia Hanoi Hotel
        8.0
        Excellent
        Dong from South Korea
        Business traveler
        Grand Premium
        Stayed 4 nights in September 2018
        Good atmosphere!”
        I like this type of hotel. No brand new, but so cozy and stable !!
        Reviewed January 27, 2019
        Dear Guest, Many thanks for choosing Melia Hanoi and for your valuable feedback on Agoda. We are happy to know that you had a pleasant stay with us! We do look forward to accommodate you in future! Kind regards, Guest Experience Team
        Responded January 28, 2019
        Melia Hanoi Hotel
        8.0
        Excellent
        Poi from Malaysia
        Family with young children
        Grand Premium
        Stayed 1 night in December 2018
        Everything is good”
        Location is good easily accesible to old quarter. Breakfast is good. However bathroom water control placement is weird.
        Reviewed January 02, 2019
        Dear Guest, Thank you very much for choosing Melia Hanoi and for review us on Agoda. It is a pleasure to know you enjoyed our breakfast and our location! Regarding to the bathroom control placement, thank you for bringing this thing to our attention. We would like to apologize for the inconvenience caused and rest assured we will share your comment with our maintenance department. We look forward to welcoming you back to our hotel if the travels bring you back to Hanoi! Warm regards, Diana Delgado Guest Experience Team
        Responded January 03, 2019
        Melia Hanoi Hotel
        8.4
        Excellent
        BOON from Malaysia
        Couple
        Grand Premium
        Stayed 1 night in December 2017
        WONDERFUL ROOM”
        Its too wise to celebrate our new year in Melia Hanoi. We got upgraded to Melia Level Suite, and the room is wonderful, the celebration cake from the hotel is so yummy and fresh. Not to say the bed, we had good sleep and fully recharged on our first day of 2018. The bathtub and the complimentary lemongrass bath salt, such luxurious and relaxing bath. The hairdryers are powerful, so lady u need not to bring additional hair dryers anymore. And the hair shampoo and conditioners provided are at good quality, good hairs day. We enjoyed the view of Hanoi, especially at night, overlooked Old Quarter, and lake at far distance. Its good enough for us , as we still can stay away from loud music party but at the same can share the vibrant countown night and some fireworks. Fireworks 2018 in Hanoi town is limited thou. For breakfast selection, is wide variety, in term of taste, is just ordinary. Not too good or not too bad. Overall, we really had wonderful stay in Melia Hanoi!
        Reviewed January 03, 2018
        9.6
        Exceptional
        Paula from Colombia
        Family with teens
        Deluxe
        Stayed 1 night in December 2017
        Excellent breakfast ”
        Location is conveniently near old town and french neighborhood, though away from the hectic traffic in old town. Breakfast fruit is amazing as it is exotic and not the typical products. Beds could be more comfortable.
        Reviewed December 29, 2017
        Dear Guest, Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and for your nice comments about our hotel facilities and services. We are glad to know that you enjoyed your stay with us. Your positive comments will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Kind regards, Guest Experience Team
        Responded January 15, 2019
        Melia Hanoi Hotel
        10.0
        Exceptional
        Yaoying from Singapore
        Business traveler
        Deluxe
        Stayed 1 night in November 2017
        It's really that good!”
        Country leaders from around the world, like PM Lee Hsien Loong from Singapore, Hilary Clinton from the USA, and many others, have put up at this hotel. Although it can be annoying that the staff kept on speaking to me in Japanese even though I told countless times I'm not ... But then again, Hanoi is pretty much an expat city with a lot of Japanese. There are usually full by the way ...
        Reviewed November 28, 2017
        10.0
        Exceptional
        Maricar from Philippines
        Solo traveler
        Deluxe
        Stayed 3 nights in December 2016
        Great Choice”
        I spent 3 nights here through Agoda. I'm supposed to check out at 12nn but my flight is still in the late evening so since I really enjoyed my stay, I paid for half the rate to do late check-out. I am supposed to check out by 6pm but the hotel allowed to me to check out at 8pm. couldn't be more grateful. The bed is so soft, perfect for a day of walking. Walking distance from the lake (and I'm the kind of person who hates walking but I managed to walk most times). I will definitely stay here again. Worth every penny.
        Reviewed January 03, 2017
        8.8
        Excellent
        Steven from Taiwan
        Business traveler
        Deluxe
        Stayed 7 nights in August 2016
        Excellent service”
        The hotel is well located and staffs are very friendly and helpful at all time. Overall I am pretty satisfy with my stay in Melia, however, a little disappointed with the restaurant, just not up to my taste. I think the food from room service is much better even tho they are from the same kitchen.
        Reviewed August 31, 2016
        8.0
        Excellent
        Frank from Germany
        Business traveler
        Deluxe
        Stayed 2 nights in June 2016
        Good value for money”
        Rooms are nice, but the odor inside the room when I opened the door was a bit disappointing after u go through the nice smelling floors. Very friendly stuff everywhere. Breakfest buffet doesnt left anything open. The dinner buffet incl.free flow of wine is amazing and you wish your stomach would be bigger to taste all dishes. Located near old town and the lake and near shopping destinations. I definitly will stay there again, even its not really a 5 star hotel. Wellness area need some upgrade.
        Reviewed June 10, 2016
        9.2
        Exceptional
        PANKAJ from India
        Business traveler
        Deluxe
        Stayed 2 nights in April 2016
        Nice hotel at a good price”
        Everything about this hotel is good, rooms are good sized with all amenities, excellent staffs, very welcoming and positive approach by all staffs, good location, just walking distance from old quarters and many of the Hanoi's tourist attractions. Overall, very good choice at a reasonable price. Only disappointment were the lifts, not sure why and how they ended up with those small and ordinary lifts inside such a beautiful hotel. With 4-5 people, its already full and if you have luggage, then you don't have space to join other people in lift.
        Reviewed April 30, 2016
        9.7
        Exceptional
        Seow from Singapore
        Business traveler
        Deluxe
        Stayed 1 night in November 2015
        Nice as always”
        Staff, comfort, room
        It has been a while since I last stayed here and it was a pleasant surprise when I saw that the rooms had been renovated. Looks very nice now. I got a free upgrade to the suite and it's a really nice gesture. I enjoyed my stay here, as always.
        Reviewed November 25, 2015
        12345
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        Melia Hanoi Hotel
        |Excellent 8.3
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        • Excellent location
        • Hoa Lo Prison
        • Hanoi Railway Station is within 0.74 km