Melia Hanoi Hotel
Melia Hanoi Hotel
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"Clean n spacious room n value for $."

Yen-Ni

|

May 6, 2018

Deluxe - Guestroom Melia Hanoi Hotel
Deluxe - Guestroom
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Interior view Melia Hanoi Hotel
Interior view
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Interior view Melia Hanoi Hotel
Interior view
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Swimming pool Melia Hanoi Hotel
Swimming pool
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See map Melia Hanoi Hotel
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Excellent
Location
8.5
See all 33 photos Melia Hanoi Hotel
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What guests are saying:
Definitely worth it
Tan from Malaysia
Family with teens
Melia Hanoi is the hotel that's on the top of my list. Great location and impeccable quality and facilities are the key factors. Highly recommended.
Philip from New Zealand
Business traveler
Nice Hotel
Eli from Indonesia
Business traveler
Great location. Room is a bit old but well maintained. Strongly suggested for solo travelers
Minh from Vietnam
Solo traveler
Great hotel to stay and have no complaints
Mark from United States
Business traveler
Location is conveniently near old town and french neighborhood, though away from the hectic traffic in old town. Breakfast fruit is amazing as it is exotic and not the typical products. Beds could be more comfortable.
Paula from Colombia
Family with teens
I've tried many hotels in central Hanoi and I believe that this is the best value you'll get. Very clean room, great service. Cannot recommend enough!
Hau from Vietnam
Couple
Great hotel it’s my first stay and not my last. Staff are well trained and offer excellent customer service. Buffet breakfast is great, highly recommend you stay at this hotel.
Taylor from Australia
Solo traveler

Melia Hanoi Hotel

Excellent location
- 270 meters from city center
- What's nearby?
Excellent
From 1288 reviewsSee what guests said
8.3
/
10
Excellent facilities
8.6
Recommended by 96% of guests
Value for money8.0
Distance to city center0.3 km
Location rating8.5
Nearest airportGia Lam Airport (VGL)
Distance to airport4.4 km
  • 740 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.1
Excellent
Room comfort & quality
The Level Suite
The Level Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
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Grand Premium
Grand Premium
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
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Premium Room
Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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The Level Premium Room
The Level Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Deluxe
Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Room Duplex
Room Duplex
...
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    Grand Premium King
    Grand Premium King
    ...
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      Twin Room Deluxe (Without Breakfast)
      Twin Room Deluxe (Without Breakfast)
      ...
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        Triple Standard
        Triple Standard
        ...
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          Standard Twin Beds
          Standard Twin Beds
          ...
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            Have a question for Melia Hanoi Hotel?

            What people love about the property

            • "Staff extremely friendly and helpful."

              Sean

              |

              November 30, 2017

            • "Splendid service, complete room amenities, excellent service."

              Rodik

              |

              November 23, 2017

            • "This hotel is still a solid value in Hanoi."

              Erwan

              |

              November 3, 2017

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            More about Melia Hanoi Hotel

            More about Melia Hanoi Hotel

            "Staff are well trained and offer excellent customer service."

            Taylor

            |

            December 21, 2017

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What to eat nearby

            Vietnamese cuisine
            Vietnamese cuisine
            Kaiserkaffee Restaurant
            310 m Vietnamese
            Cafe Giai Kham
            310 m Vietnamese
            Echoes Cafe
            310 m Vietnamese
            American cuisine
            American cuisine
            Antique Cafe
            230 m American, Vietnamese
            Vpresso
            280 m American, Cafe
            American Storm
            330 m American
            Asian cuisine
            Asian cuisine
            Pho Bien Seafood
            260 m Asian, Seafood, Vietnamese
            Vuvuzela Beer Club
            270 m Asian, Bar, European
            Kimono Japanese Restaurant
            270 m Asian, Gluten Free, Japanese

            What they offer

            "Very clean room, great service."

            Hau

            |

            December 25, 2017

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (1288)Booking.com Reviews (468)
            8.3
            /
            10
            Cleanliness8.6
            Facilities8.6
            Location8.5
            Room comfort and quality8.1
            Service8.4
            Value for money8.0
            Provided by verified guests of Agoda
            All languages
            All guests (1288)
            All room types
            Showing 939 verified guest comments
            12345
            10.0
            Exceptional
            Suzanne from Singapore
            Business traveler
            Deluxe
            Stayed 2 nights in October 2018
            Melia is just PERFECT!”
            Wonderful location and the spread for breakfast and lunch are scrumptious! Excellent service too!
            Reviewed November 05, 2018
            Dear Suzanne, Thank you very much for choosing Melia Hanoi and for your nice comments about our breakfast, lunch and services. We are proud that our hospitality met your expectation. Your positive comments will help us with our continuing effort to improve the service quality. Thank you again for your feedback. We look forward to welcoming you back to Melia Hanoi in the near future. Warm regards, Nguyen Thanh Binh Guest Experience Manager
            Responded November 05, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            helena from Spain
            Couple
            Deluxe
            Stayed 1 night in October 2018
            Excellent hotel with superb breakfast”
            It is difficult to find something we didn’t like about the hotel. From the moment they picked as up from the airport all the staff were really attentive. The room was big and nicely decorated. Comfy beds with super soft cotton bed linen. We booked our Halong Bay tour with their tour agent and all was made easy for us. We could leave our luggage there until our return. Special highlight is the top class buffet breakfast with plenty of selection. Would come back here without a doubt.
            Reviewed November 03, 2018
            Dear helena, On behalf of Melia Hanoi Team, I would like to thank you for having chosen us for your stay in Hanoi and for taking the time to give us a feedback about our hotel facilities and services. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back in our hotel soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded November 04, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            AKIKO from Japan
            Solo traveler
            Deluxe
            Stayed 3 nights in October 2018
            Friendly and Professional Atmosphere ”
            Being a solo female traveler, I couldn’t ask more from a hotel. It made me feel both safe and welcomed in Hanoi. Quality of the staff, room facility & amenities, and location of Melia Hanoi exceeded my expectations. Especially the members of the Concierge Desk were friendly and attentive. ( I usually experience one or two individuals who aren’t so helpful .). One example of their excellence happened when a Concierge made a mistake of telling me the wrong stamp price for a postcard. This happened while I was checking out of the hotel. Then several hours later, I had returned to the hotel premises to catch my ride to the airport. (Even though it was after I had checked out) he came over and apologized, then returned the difference. Then when he found out my ride was late, he and the others made sure I got to the airport in time. I look forward to returning to Melia Hanoi for my next trip.
            Reviewed October 12, 2018
            Dear AKIKO, Thank you very much for choosing Melia Hanoi as your "home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us and you were impressed by the honesty of our Concierge staff. Client’s satisfaction is our ultimate commitment. Your positive comments will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks you for your comments. We look forward to serving you again in the near future. Warm regards Nguyen Thi Thanh Binh Guest Experience Manager
            Responded October 13, 2018
            Melia Hanoi Hotel
            6.8
            Good
            Thi from Vietnam
            Couple
            Deluxe
            Stayed 1 night in December 2017
            OK to stay”
            Nice room but the hotel location is situated on the quiet street. It;s a bit bore at night. I don't like the staffs in this hotel, look not friendly at all.
            Reviewed October 11, 2018
            Dear Thi, On behalf of Melia Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. It was a great pleasure to have you with us. I am sorry to read that you had a bad impression about the attitude of our staff members. This is absolutely not the kind of service that our associates have been trained and requested to provide to our customers. Please be noted that our Team members have been reminded to be more attentive when serving guests. Our goal is always to make sure that all our guests have a nice stay with us, and you have our commitment that all constructive comments of our clients will be used to improve our service quality. Once again, our most sincere thanks for your feedback. We hope to have another chance to welcoming you back to Melia Hanoi soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Show more
            Melia Hanoi Hotel
            9.6
            Exceptional
            Joonyong from South Korea
            Business traveler
            Deluxe
            Stayed 1 night in October 2018
            Good”
            very nice and good facility
            Reviewed October 09, 2018
            Dear Joonyong, Thank you very much for choosing Melia Hanoi and for sharing your nice experience about our hotel facilities and services. We are delighted to know that our hospitality met your expectation. Your positive comments will help us with our continuing effort to improve the service quality. Thank you again for your kind feedback. We look forward to welcoming you back to Melia Hanoi in the near future. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded October 10, 2018
            Melia Hanoi Hotel
            8.0
            Excellent
            Georges-Olivier from China
            Business traveler
            Deluxe
            Stayed 2 nights in October 2018
            3rd floor”
            Be careesull when booking to not take the room in the 4th floor. The disco bellow continues playing till 3am. The only very very bad point during my stay.
            Reviewed October 08, 2018
            Dear Georges-Olivier, First of all, I would like to thank you for having chosen Melia Hanoi for your recent stay. It was a great pleasure to have you with us. I am very sorry for the inconveniences you suffered from the music noise of the Bar on the 3rd floor. Your feedback has been brought to the attention of the Hotel Management and the Bar Owner. Actions have been taken to fix the issue and to avoid a similar situation happens again in the future. Once again, our special thanks for your constructive feedback. We hope to have other opportunities to welcoming you back to Melia Hanoi in the near future. With kind regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded October 08, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            Hyunduck from South Korea
            Solo traveler
            Deluxe
            Stayed 2 nights in September 2018
            everything was good~~”
            everything was good~~
            Reviewed September 21, 2018
            Dear Hyunduck, Thank you for choosing Melia Hanoi and for your great review. We are delighted to know that you really enjoyed your stay with us. We look forward to welcoming you back to Melia Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded September 24, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            Pham from Vietnam
            Business traveler
            The Level Suite
            Stayed 2 nights in September 2018
            Exceptional”
            I really like the Melia. It is a very good hotel and in a very good location. The suite that I have is particularly well designed and the staffs are very friendly and helpful. All in all an excellent hotel. Professor Pham Chi Thanh
            Reviewed September 10, 2018
            Dear Professor Pham, On behalf of Melia Hanoi Team, I would like to thank you for choosing Melia Hanoi for your recent stay and for taking the time to share your experience about our hotel facilities and services. We are proud to know that you had a pleasant stay with us and I am delighted with your comments about the staff, I will share your nice comments with the entire team and I am sure they will be encouraged by your remarks. Our sincere thanks again for sharing your experience and we look forward to serving you in the near future. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded September 10, 2018
            Melia Hanoi Hotel
            9.2
            Exceptional
            Leslie from Vietnam
            Couple
            Deluxe
            Stayed 1 night in September 2018
            Exceptional”
            Didnt have Breakfast as too expensive at 25US each can find good food round the corner starting as low as 2US
            Reviewed September 04, 2018
            Dear Leslie, On behalf of Melia Hanoi Team, I would like to thank you very much for choosing us for your recent stay in Hanoi. I am sorry to learn that you booked the room in our hotel without breakfast and it was expensive for you to pay for the breakfast separately. You are totally right that it is easy to find some good street food in Hanoi with very low price. However, our breakfast is international buffet with huge variety and we could guarantee for the food safety and hygiene. We hope that you would have a chance to experience our buffet breakfast for the next booking. Once again, many thanks for staying with us and we look forward to welcoming you back to Melia Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded September 06, 2018
            Melia Hanoi Hotel
            6.4
            Good
            Changhun from South Korea
            Business traveler
            Deluxe
            Stayed 2 nights in September 2017
            reasonable price for a business trip”
            I have stayed at this hotel for a couple of times, and I can recommend you the morning buffet. when you compare breakfast with other hotels, you feel comfortable. Enjoy guys!
            Reviewed August 31, 2018
            Dear Changhun, Thank you very much for choosing Melia Hanoi for your recent stay and for taking the time to share your experience about our hotel services. We are glad to know that you liked our buffet breakfast. I will share your comment with our Kitchen Team and I am sure they will be encouraged by your positive feedback. Thank you once again and we look forward to welcoming you back to Melia Hanoi soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded August 31, 2018
            Melia Hanoi Hotel
            8.0
            Excellent
            Jeffrey from Vietnam
            Couple
            Deluxe
            Stayed 2 nights in July 2018
            Good stay but old hotel”
            Good stay with good facilities, good service but old hotel
            Reviewed August 30, 2018
            Dear Jeffrey, On behalf of Melia Hanoi team, I would like to thank you very much for having chosen us for your recent stay in Hanoi. We are glad to know that you had a good stay with us and you were satisfied with our hotel facilities and services. I will share your nice comments with the whole team, who I am sure will be encouraged by your remarks. Once again, many thanks for your feedback. We look forward to welcoming you back to our hotel in the near future. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded August 30, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            Jagan from India
            Business traveler
            Premium Room
            Stayed 1 night in August 2018
            Nice hotel as like other Melia.”
            Good hotel, nice spread of breakfast. The Bed was Xtra King, love it.
            Reviewed August 26, 2018
            Dear Jagan, Thank you very much for staying at Melia Hanoi and for taking your time to review us on Agoda. We are delighted to know that you had a pleasant stay with us, especially, that you enjoyed the bed and breakfast. Once again, many thanks for your feedback. We look forward to welcoming you back to Melia Hanoi soon. Warm regards, Ngo Minh Phuong Guest Experience Officer
            Responded August 27, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            SANGWON from South Korea
            Couple
            Deluxe
            Stayed 3 nights in August 2018
            Very nice!!”
            nice service, good location, friendly staff!! I want to go there again
            Reviewed August 23, 2018
            Dear SANGWON, Thank you very much for choosing Melia Hanoi and for your great review about our services, especially your nice comment about our team members. We are delighted to know that you really enjoyed your stay with us. It is always a great pleasure to receive such positive feedback. I will share your nice comments with our team, who I am sure will be encouraged by your remarks. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Melia Hanoi soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded August 24, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            Jagan from India
            Business traveler
            Premium Room
            Stayed 2 nights in August 2018
            Good Hotel & Biggg Bed”
            Good short stay, will come back again. Love the Extra King Bed.
            Reviewed August 16, 2018
            Dear Jagan, On behalf of Melia Hanoi Team, I would like to thank you very much for having chosen Melia Hanoi and for taking the time to give us a feedback. We are delighted to know that you really enjoyed your stay with us. I will share your nice comments with the whole team, who I am sure will be encouraged by your remarks. Once again, many thanks for your feedback. We look forward to welcoming you back to Melia Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded August 17, 2018
            Melia Hanoi Hotel
            6.8
            Good
            Ngoc from Vietnam
            Business traveler
            Deluxe
            Stayed 2 nights in August 2018
            old design”
            very central but old 5star standard
            Reviewed August 10, 2018
            Dear Ngoc, First of all, we would like to thank you for choosing Melia Hanoi for your recent stay and for taking the time to share your experience about our hotel standard. We are sorry to read that our hospitality did not meet your requirement. We will work hard to fix all issues you have mentioned. Thank you for letting us know and we apologize for any inconvenience caused. Once again, many thanks for your feedback. We hope to have another opportunity to welcoming you back to our hotel. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager
            Responded August 10, 2018
            Melia Hanoi Hotel
            6.0
            Lim from Singapore
            Business traveler
            Premium Room
            Stayed 3 nights in July 2018
            Alex Lim”
            Not bad just too old . need to renovate
            Reviewed August 08, 2018
            Dear Lim, On behalf of Melia Hanoi Team, I would like to thank you for having chosen our hotel for your stay in Hanoi and for taking the time to post your comment. We are sorry to read that you were not fully satisfied with our hotel facilities and services. Thanks to your comments, we will keep working on the area of improvement you mentioned. Thank you again for your feedback. We hope to have another chance to welcoming you back to our hotel in the near future. Best regards, Nguyen Thanh Binh Guest Experience Manager
            Responded August 08, 2018
            Melia Hanoi Hotel
            9.2
            Exceptional
            widodo from Indonesia
            Couple
            Premium Room
            Stayed 4 nights in June 2018
            good hotel good breakfast”
            good hotel and good value
            Reviewed August 02, 2018
            Dear widodo, Thank you very much for having chosen Melia Hanoi for your last stay. It was a great pleasure to have you with us. We are delighted to know that you liked our hotel and breakfast. Our positive review will help us with our continuing effort to improve the service quality. Once again, many thanks for your feedback. We look forward to welcoming you back to Melia Hanoi soon. With best regards, Nguyen Thanh Binh Guest Experience Manager
            Responded August 03, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            Derrick from United States
            Group
            Premium Room
            Stayed 4 nights in September 2017
            The group loved this hotel”
            Great location!
            Reviewed July 31, 2018
            Dear Derrick, Thank you very much for having chosen Melia Hanoi for your recent stay and for taking the time to share your experience. We are delighted to know that you enjoyed your stay with us and you loved our hotel. I will share your nice comment with the whole team and I am sure they will be encouraged by your remarks. Once again, many thanks for your feedback. We look forward to welcoming you back in our hotel very soon. With best regards, Nguyen Thanh Binh Guest Experience Manager
            Responded August 01, 2018
            Melia Hanoi Hotel
            8.8
            Excellent
            Trần from Vietnam
            Solo traveler
            Deluxe
            Stayed 2 nights in July 2018
            about FO standard”
            i stayed in room 1507 from 26-28/07. i was experienced a beautiful room, nice food, nice staffs in fine dinning restaurant & house keeper, charming lady in FO department for Check in...all things can not complaint by anyway. However, all my good feeling about your hotel was destroyed after check out. i checked out around 7:40 a.m in the morning. At that moment the lobby was not to many people, a bell man guided me to front desk for check out . All receptionists was busy except a man in suite, he worked alone with his computer. Maybe he is duty manager, he look at me such as "look at in the air" without any greeting. He should double check how 5 star standard in communication for check-in. This time i forgive him if it happens again, i will write down his name in trip-advisers. He passed my room key for a girl next him and asked for an assistant even she was busy with a Caucasian man so she has to serve 2 guests at one time. Its definitely unprofessional skill.
            Reviewed July 29, 2018
            Dear Tran, First of all, I would like to thank you very much for choosing Melia Hanoi for your recent stay and for taking the time to give us a feedback. I am very sorry to read that you were not satisfied with the attitude of Front Office staff upon check-out. This is absolutely not the standard that our associates have been trained and requested to provide to our valued customers. Actions have been taken to fix the issue and we would like to be sure with you that this will not happen again in the future. Please accept our apologies for the inconvenience caused. Once again, many thanks for your feedback. We look forward to having another opportunity to welcome you back in Melia Hanoi soon. Best regards, Nguyen Thanh Binh Guest Experience Manager
            Responded August 01, 2018
            Melia Hanoi Hotel
            10.0
            Exceptional
            YEONSIK from South Korea
            Business traveler
            Deluxe
            Stayed 2 nights in June 2018
            good”
            good
            Reviewed July 22, 2018
            Dear YEONSIK, Thank you very much for choosing Melia Hanoi and for your great review. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. We look forward to welcoming you back in our hotel soon. Warm regards, Nguyen Thanh Binh Guest Experience Manager
            Responded July 24, 2018
            Melia Hanoi Hotel
            12345
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