Melia Kuala Lumpur
Melia Guestroom - Bed Melia Kuala Lumpur
Swimming pool [kids] Melia Kuala Lumpur
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8.1
Excellent
25.9% this month
/10
(9037 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Imbi Monorail Station90 m
  • Plaza Low Yat (IT Mall)90 m
  • Neway100 m
  • Borders Shop100 m
  • Cosmo’s World Theme Park Theatre110 m
  • Cosmo's World110 m
  • JoJoBa Spa110 m
  • Ampang Bowl110 m
  • Golden Screen Cinemas in Golden Triangle120 m
  • Berjaya Times Square120 m
  • Free Wi-Fi

    Melia Kuala Lumpur

    16, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
    "(Opposite Berjaya Times Square and walking distance to Pavillion), the customer service and facilities are tip top."
    Nur Z. - December 29, 2018
    Exceptional reputation
    Recommended by 93% of guests
    Fantastic breakfast
    84% positive mentions
    • 70 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 138 times | 17 travelers are looking at this property right now

    Property ranking|Compared to 13,136 Kuala Lumpur properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    7.8/10
    Review score - United States
    8.0/10
    Service score
    7.9/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money7.9
    Distance to city center1. Km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.4 km

    Rooms available at Melia Kuala Lumpur

    7.8
    Very good
    Room comfort & quality
    Club Room with Executive Lounge Access (3 Adults)
    Club Room with Executive Lounge Access (3 Adults)
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Club Room with Executive Lounge Access (2 Adults + 1 Child)
    Club Room with Executive Lounge Access (2 Adults + 1 Child)
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 2 single beds or 1 king bed
    Enter dates to see prices
    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 62 m²/667 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    The Level Room
    The Level Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premium Guestroom
    Premium Guestroom
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Melia Guestroom
    Melia Guestroom
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premium Room (2 Adults + 1 Child)
    Premium Room (2 Adults + 1 Child)
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Melia Room (2 Adults + 1 Child)
    Melia Room (2 Adults + 1 Child)
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 53 m²/570 ft²
    • Shower
    • 1 double bed and 1 queen be...
    Enter dates to see prices
    Double Single Use Club
    Double Single Use Club
    ...
      Enter dates to see prices

      What people love about Melia Kuala Lumpur

      • 9.2
        Exceptional
        Location

        "Nice place in a good location"

        Ahmed

        |

        January 13, 2019

      • 10.0
        Exceptional

        "I will stay again"

        Mohd Y.

        |

        December 20, 2018

      • 9.6
        Exceptional

        "Thanks for the pleasant stay!"

        Esther

        |

        December 24, 2018

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      More about Melia Kuala Lumpur

      More about Melia Kuala Lumpur

      7.2
      Very good

      "This is a clean and nice hotel."

      Kelvin

      |

      January 2, 2019

      An overview

      Show less

      What they offer

      6.4
      Good
      Cleanliness

      "Hotel is refurbished and clean."

      Phee S.

      |

      December 17, 2018

      Read more reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Big Apple Restaurant
      40 m American, Asian, International
      Fuel Shack Signature
      150 m American, Fast food, Pizza
      Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
      150 m American, Italian, Pizza
      Asian cuisine
      Asian cuisine
      Absolute Thai
      30 m Asian, Thai, Vegetarian
      Overseas Restaurant
      60 m Asian, Chinese, Malaysian
      Southgate paparich
      60 m Asian, Malaysian
      Chinese cuisine
      Chinese cuisine
      Dynasty Dragon Seafood Restaurant
      100 m Chinese, Seafood
      Restoran Venny
      150 m Chinese
      Madras Lane Curry Laksa
      170 m Chinese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Melia Kuala Lumpur from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (9037)Booking.com Reviews (1867)
      8.1
      /
      10
      Excellent
      25.9% this month
      Cleanliness8.1
      Facilities8.1
      Location9.0
      Room comfort and quality7.8
      Service7.9
      Value for money7.9
      Rating
      9+ Exceptional (1616)
      8-9 Excellent (1812)
      7-8 Very Good (2215)
      6-7 Good (988)
      <6 Below Expectation (733)
      Time of the year
      Mar - May (1890)
      Jun - Aug (1929)
      Sep - Nov (1649)
      Dec - Feb (1896)
      All guests (9037)
      All room types
      All languages

      Show reviews that mention 

      Showing 7364 verified guest comments
      12345
      10.0
      Exceptional
      Muhamad from Singapore
      Solo traveler
      The Level Room
      Stayed 1 night in July 2019

      Excellent Stay!”

      Booked the Level Room for a night and everything was just perfect! From a very friendly concierge and staffs, to a clean nice room with access to the club lounge and its superb location had made my stay a real good and memorable one!

      Reviewed July 25, 2019

      Dear Muhamad, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded July 26, 2019
      Melia Kuala Lumpur
      9.2
      Exceptional
      Natrah from Malaysia
      Business traveler
      Melia Guestroom
      Stayed 1 night in July 2019

      Beautiful Hotel”

      It is indeed luxurious beautiful hotel located right at the heart of KL. Plaza Low Yat is within walking distance. As well as Berjaya Times Square. Room is spacious, clean and comfy. Receptionist is friendly however there is one rude staff (seems like their supervisor or office staff), who make comments about us in front of us, which i find very unprofessional.

      Reviewed July 25, 2019

      Dear Natrah, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. With regards of arrival experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded July 26, 2019
      Melia Kuala Lumpur
      9.6
      Exceptional
      Zulkifli from Brunei Darussalam
      Family with young children
      Melia Guestroom
      Stayed 3 nights in July 2019

      It was great and very attentive. We loved our stayed as it very conveniant for us to walk around.”

      The place was secured as well. The room is very spacious and clean. The housekeepers did really good job on keeping the place clean. Overall it was a great stay for us. We will definately comeback to this hotel the next time we travel to KL..Highly recommend it.

      Reviewed July 22, 2019

      Dear Zulkifli , Thank you for taking the time to provide us with such positive feedback after your recent stay with us. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded July 23, 2019
      Melia Kuala Lumpur
      6.0
      ESTHER from Malaysia
      Business traveler
      Premium Guestroom
      Stayed 2 nights in July 2019

      Terrible service and blur staff”

      I booked this for my bosses from guangzhou, paid 3rooms and stated on the receipt and booking details too.. But still can insist that there’s only 2 rooms.. i was like what the.. sigh... lickily end up they finally found out is miss understandood, but already causing troubles and pissed My bosses.. i’m very unhappy with this anyway

      Reviewed July 24, 2019

      Dear Esther, With regards of arrival and reservation experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality. We look forward for you visiting us again so you can truly experience our genuine and competent service. Look forward to see you again in near future. Azlina KAssim/ Guest Experience Manager

      Responded July 24, 2019
      Melia Kuala Lumpur
      10.0
      Exceptional
      Sharifah from Singapore
      Solo traveler
      Melia Guestroom
      Stayed 1 night in June 2019

      Best location”

      Melia is right opposite of Berjaya Times Square which you can find food, massage & shopping! It is also walking distance to Pavillion and other shopping centres in Bukit Bintang. The LRT is also just opposite.

      Reviewed July 10, 2019

      Dear Sharifah, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded July 11, 2019
      Melia Kuala Lumpur
      8.8
      Excellent
      Feroz from Oman
      Family with teens
      Melia Room 3 Adults
      Stayed 3 nights in June 2019

      Excellent”

      Pros: Great location, good spread of breakfast, clean rooms with required amenities. Cons: Difficulty in conversing with house keeping staff. Hot water was not hot but luke warm. In spite of several complaints issue was not resolved. House keeping staff left the door open after cleaning.

      Reviewed June 28, 2019

      Dear Feroz, With regards of room experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality. Melia Kuala Lumpur team works very hard every day in order to provide our guest with the best service and experience. Look forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

      Responded June 28, 2019
      Melia Kuala Lumpur
      8.8
      Excellent
      Lau from Malaysia
      Couple
      Melia Guestroom
      Stayed 2 nights in July 2019

      Poor Sound Proof”

      The room is ok but with poor sound proof. Noises from other rooms can be heard. Room next to us talking at midnight can clearly heard.

      Reviewed July 22, 2019

      Dear Lau, With regards of sound proof, kindly to be inform that we still in midst of implementing facade's in our hotel and many of these to ensure all our guest get only the highest level of hospitality . We looking forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

      Responded July 22, 2019
      Melia Kuala Lumpur
      6.0
      Annie from Malaysia
      Couple
      Melia Guestroom
      Stayed 1 night in April 2019

      old hotel”

      should do renovation, if not most of customers will move to AIRBNB.

      Reviewed July 24, 2019

      Dear Annie, Thank you for your feedback. Look forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

      Responded July 25, 2019
      Melia Kuala Lumpur
      9.2
      Exceptional
      Nathan
      Solo traveler
      Melia Guestroom
      Stayed 2 nights in July 2019

      Mybest hotel experience in KL ”

      I stayed at Melia for 3 days and 2 nights! From the time I entered and left, I had a wonderful experience. The hotel was clean, nice restaurant, pool, gym. It doesn't stop there! The location and everything made my trip enjoyable. Shopping @ Berjaya Times Square was just a stones throw away! Will definitely patronize this hotel once again!

      Reviewed July 16, 2019

      Dear Nathan, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded July 16, 2019
      Melia Kuala Lumpur
      10.0
      Exceptional
      Long from Singapore
      Couple
      Melia Guestroom
      Stayed 2 nights in July 2019

      Exceptional”

      I always stay in this hotel when I am in KL. Experience here is great.

      Reviewed July 25, 2019

      Dear Long, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim/ Guest Experience Manager

      Responded July 25, 2019
      Melia Kuala Lumpur
      8.4
      Excellent
      SHEAU from Malaysia
      Couple
      Melia Guestroom
      Stayed 2 nights in June 2019

      Abit Disappointed”

      The first day stay in this hotel when get in the room the light is dark a bits so my feel no so good but the second day get to worse because when I’m shower suddenly the room of light totally is gone .feel scare with alone and call for customer service also wait up to 30min above

      Reviewed June 24, 2019

      Dear SHEAU, Thank you for your feedback. With regards of room experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality. Look forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

      Responded June 25, 2019
      Melia Kuala Lumpur
      9.2
      Exceptional
      Ellen from Malaysia
      Group
      Melia Guestroom
      Stayed 1 night in June 2019

      Great location and services”

      Love it how they upgraded our room on the first day. Hotel advised to rebook from agoda when I need to extend my stay in KL and due to that, we had been downgraded to normal guestroom 😂. Forgot few things when had to check out to new room but the hotel managed to retrieve our belongings before our departure on 3rd day. Luggage delivery was excellent. Location superb and spacious room. The only thing that need to improve I would say cleanliness of the bathroom, and japanese corner during breakfast (would suggest porridge / soto). Overall, excellent services!

      Reviewed June 22, 2019

      Dear Ellen, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim/ Guest Experience Manager

      Responded June 24, 2019
      Melia Kuala Lumpur
      8.8
      Excellent
      Muhammad from Singapore
      Couple
      Melia Guestroom
      Stayed 1 night in June 2019

      Best hotel in Bukit Bintang”

      This is the best , affordable, value for money hotel in Bukit Bintang. Check in was a breeze, although the reception staff seems to be a bit moody maybe they have to work on Hari Raya rather than celebrating with their family. i got the room at The Level, 13th floor. The room was fantastic, clean, food view, spacious, classy, well design, the bed and pillow was comfy. The breakfast, i would say, extra ordinary, plenty of variety, western, indian, oriental, malay, they serve plenty of juices, coffee machines ready to brew variety of coffee. the breakfast is a die for. Check out was also a breeze, but this time the receptionist was friendly, had a smile on her face when she served me, she was a transgender but she stood up well, very professional, well groomed, i couldnt see her name as the name tag was small. She made my day. I would definately strongly recommend this hotel for a holiday or business trip.

      Reviewed June 09, 2019

      Dear Muhammad, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim/Guest Experience Manager

      Responded June 11, 2019
      Melia Kuala Lumpur
      8.4
      Excellent
      Lau from Malaysia
      Solo traveler
      Melia Guestroom
      Stayed 2 nights in June 2019

      JUST NICE”

      THE ROOM IS COMFORTABLE AND CLEAN. JUST THE PROBLEM IS THE STAFF AT THE HOTEL IS A BIT LESS SMILE AND NOT EASILY APPROACHABLE. SOME EVEN SHOW THEIR FACE WHILE WE ARE WAITING FOR THEM TO SERVICE US. THIS PART HAVE TO BE MUCH IMPROVED AS IN THIS HOSPITALITY LINE.

      Reviewed June 06, 2019

      Dear Lau, Thank you very much for your prompt response and for taking your valuable time for sharing with us your feedback for our improvement. Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality. We understand that we have a lot of area for improvements therefore we thank you once again for sharing these feedback with us as we value our guests' feedback profoundly. Azlina Kassim/ Guest Experience Manager

      Responded June 11, 2019
      Melia Kuala Lumpur
      10.0
      Exceptional
      Yin from Malaysia
      Family with teens
      Melia Guestroom
      Stayed 1 night in May 2019

      Great location, Value for money”

      The hotel is just opposite Berjaya Time Square which is very convenient for food. Breakfast is with variety of choices, staffs are helpful. The pool looks great although we didn't use it. Dislike - The parking is not free and it is quite smelly.

      Reviewed June 04, 2019

      Dear Yin, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim/ Guest Experience Manager

      Responded June 11, 2019
      Melia Kuala Lumpur
      9.2
      Exceptional
      Hafiza from Singapore
      Solo traveler
      Melia Guestroom
      Stayed 1 night in April 2019

      Recommended ”

      Love the breakfast spread! Delicious and freshly made Rooms were clean and tidy However the swimming pool area has alot of mosquitoes maybe can do defogging or check for breeding ground cause i sat there for 15 mins and had a few mozzy bites already.

      Reviewed May 07, 2019

      Dear Hafiza, We are delighted to know how much you enjoyed our services. With regards of swimming pool, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded May 08, 2019
      Melia Kuala Lumpur
      9.2
      Exceptional
      Amin from Singapore
      Group
      Melia Guestroom
      Stayed 1 night in June 2019

      Excellent Location!”

      Located right opposite a major mall where cross country buses alight and depart. Walking distance to plenty of places including Pavilion Mall. Has a local train station just outside. Plenty of food options walking distance. Did not have much interaction with the hotel staff but they were warm and polite. Rooms are definitely big enough. Definitely not a five star hotel but the rooms certainly were almost of that standard.

      Reviewed July 03, 2019

      Dear Amin, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim Guest Experience Manager

      Responded July 03, 2019
      Melia Kuala Lumpur
      9.2
      Exceptional
      Rahmat from Malaysia
      Solo traveler
      Melia Guestroom
      Stayed 2 nights in June 2019

      Good location”

      Good location for those want to experience Bukit Bintang.. close to low yat plaza ( computer haven) and Berjaya time squares. Lot of arab restaurants around the area.. good food serve at restaurant for breakfast and lunch..

      Reviewed June 27, 2019

      Dear Rahmat , Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future. Azlina Kassim/ Guest Experience Manager

      Responded June 27, 2019
      Melia Kuala Lumpur
      8.4
      Excellent
      Elizabeth from Australia
      Family with teens
      Melia Guestroom
      Stayed 3 nights in April 2019

      Conveniently located hotel”

      Great location close to pubic transport. Breakfast had something for everyone, which is a feat given the variety of pale people who stay there. Lifts were too busy at peak times with only 2 of 4 being used. Bedroom reading lights could be improved. Overall good hotel, quiet, close to shops food and transport.

      Reviewed April 22, 2019

      Dear Elizabeth, We are delighted to know how much you enjoyed our unbeatable location and services. With regards of the lift, kindly to be inform that we in midst of upgrading our lift in order our guest get the only highest level of hospitality. We look forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

      Responded April 24, 2019
      Melia Kuala Lumpur
      8.8
      Excellent
      Syawal from Singapore
      Couple
      Melia Guestroom
      Stayed 2 nights in April 2019

      Wrong room given”

      Place was good but had hard time sleeping as we end up being in a smoking room with 2 single beds rather that the double bed as requested. Recep says all room were already fully booked so we had no choice but to use the room for the 2 nights.. Didnt even realised that room we had was a connected room so we could hear our next door neighbour talking at night.

      Reviewed April 22, 2019

      Dear Syawal, First of all we would like to apologize for all the misunderstandings that could have occurred during your stay. Melia Kuala Lumpur team works very hard every day in order to provide our guest with the best service and experience. Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality. Look forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

      Responded April 22, 2019
      Melia Kuala Lumpur
      12345
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      Melia Kuala Lumpur
      |Excellent 8.1
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      Experiences on Agoda. Because your room is just the beginning.

      • Exceptional location
      • Pavilion Kuala Lumpur
      • Imbi Monorail Station is within 0.09 km