Recent customer comments

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Exceptional



based on 752 reviews
  • Cleanliness 9.4
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for money 9.3
  • Food/Dining 8.5
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VIRANEE from Thailand
Solo travelers
Superior
Stayed one night in May 2015
good location
location
Reviewed December 23, 2015

Kha from Vietnam
Couples
Superior
Stayed one night in December 2015
Flawless service
Staffs. Location. Room.
I enjoyed every little thing about the stay. Kudos to the loveliest staffs I've seen, perfect location, nice room with attention to details. Most recommended.
Reviewed December 14, 2015

jie from Malaysia
Business travelers
Superior
Stayed 4 nights in November 2015
DEFINITELY will go back
Staff attitude; Free ROOM upgrade; Breakfast
They gave me 4 night free upgrade from superior room to family room. i am appreciate and impressed by their service attitude. No doubt to choose this hotel. it is located at town and very convenient to grab some bite/drink or shopping. Enjoy your holiday in Vietnam Hanoi.
Reviewed December 10, 2015

LEOW from Singapore
Couples
Junior Suite Balcony
Stayed one night in November 2015
Good Location
helpful staff , clean room , nice breakfast
courteousness and helpfulness staff. Good location very near Hoan Kiem Lake ,Ngoc Son Temple , water puppet show , night market and restaurants . Nice Breakfast too . clean room .( Deluxe Room )
Reviewed November 30, 2015

LEOW from Singapore
Couples
Deluxe Balcony
Stayed one night in November 2015
Great Service , Good Location
staff very helpful and friendly, good location , good breakfast
courteousness and helpfulness staff. Good location very near Hoan Kiem Lake ,Ngoc Son Temple , water puppet show , night market and restaurants . Nice Breakfast too . clean room .( Deluxe Room )
Reviewed November 30, 2015

Sao from Vietnam
Solo travelers
Superior
Stayed 4 nights in October 2015
Value for money with friendly and helpful staff
Convenience. Comfort. Helpful Staff.
My stay here is pleasant. The room is comfy and clean. The staff is very helpful, kind and friendly. The location is convenient, just within walking distance to the Hoan Kiem lake. Highly recommended.
Reviewed November 17, 2015

Lim from Singapore
Couples
Superior
Stayed one night in October 2015
Strongly recommended: Worthy stay!
Location, comfort, polite staff
We were impressed. The outlook of the hallway was inviting; the room was not large but cosy looking; the bed and shower was awesome; breakfast was yummy; the staff were polite and helpful. The hotel is nicely located in close proximity to the lake and many shopping and food areas. Worth every penny spent!
Reviewed October 23, 2015

Antonia from Australia
Couples
Deluxe Balcony
Stayed one night in October 2015
Comfort cleaniness staff
Friendly courteous helpful staff. Lovely quiet room. Breakfast adequate..
Efficient check-in. Our room was very clean with modern bathroom and awesome shower with ample hot water. We were placed in a family room at the rear of the hotel with window n balcony, although view was of bldg next door. Room was super quiet, well equipped n roomy, aircond quiet. Breakfast beautifully presented n ample with good selection. Wonderful stay.
Reviewed October 04, 2015

nickawadee from Thailand
Business travelers
Deluxe Balcony
Stayed 2 nights in September 2015
A nice hotel in a great location
Good location, nice service and a breakfast is OK
Staff can speak English very well .They have good service mind to support our trip. Food is great but taste is normal....I will be back again...^_^
Reviewed October 04, 2015

Jogie from Philippines
Couples
Deluxe Balcony
Stayed 3 nights in September 2015
Very nice comfortable hotel
Room, staff, location
It was very comfortable. Staffs are so helpful. They speak english. The food was delicious. Location is perfect. Walking distance to everything.
Reviewed September 26, 2015


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