Merchant Hotel
Merchant Hotel
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Facilities Merchant Hotel
Facilities
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Location
Excellent
8.5
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Merchant Hotel

Stay in the heart of Penang
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Very good
From 1367 reviewsSee what guests said
7.9
  • Airport transfer

  • 550 meters to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

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Room choices
8.3
Excellent
Room comfort & quality
Executive King Bed
Executive King Bed
...
  • 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
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Deluxe Twin - 2 Single Beds
Deluxe Twin - 2 Single Beds
...
  • 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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Deluxe King Bed
Deluxe King Bed
...
  • 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • 25 m²/269 ft²
  • Shower
  • 2 single beds or 1 king bed
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More about Merchant Hotel

More about Merchant Hotel

An overview

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Nearest essentials

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Real reviews from real guests

Agoda Reviews (1367)Booking.com Reviews (1550)
7.9
Very good
Filter by guest type:
Cleanliness7.8
Facilities7.1
Location8.5
Room comfort and quality8.3
Service8.1
Value for money8.0
Provided by verified guests of Agoda
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Room type
Deluxe Twin - 2 Single Beds
Deluxe King Bed
Executive King Bed
Executive Twin Bed
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Showing 847 verified guest comments
12345
4.8
Samuel from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in April 2018
Failed in customer satisfaction.”
I checked in for a two night stay, went to my room, saw a dead cockroach on the bed. Requested for a new room, they offered to help me change bedsheet instead, because rooms are fully booked. Asked for a refund for my second night, so I can move to another hotel, but wasn’t able to give back a refund. Checked out anyway. Because if there’s a dead cockroach on the bed, there’ll be more in the room. Very disappointed. How did they get 7+ ratings anyway?
Reviewed April 20, 2018
8.0
Nor from Malaysia
Family with young children
Executive Twin Bed
Stayed 3 nights in February 2018
CNY holiday with kids (halal)”
Room was spacious, clean and complete (TV with cable channels, coffee & tea facilities, mini bar, toiletries & towel) Lots of restaurants (halal not a problem in penang), grocerie shops & attractions nearby.
Reviewed April 18, 2018
9.6
FAREHAN from Malaysia
Couple
Deluxe King Bed
Stayed 1 night in April 2018
Nice and Comfortable ”
Im staying at level 9.. no aircond at walkaway.. so hot n cant breath lorhhh..Overall was nice.. me n my husband really like the bed..
Reviewed April 17, 2018
Dear Farehan, Greetings form Merchant Hotel Penang ! Thank you for your time to review Merchant Hotel Penang. We appreciate your comment and compliment very much Regards, Iman (Assistant Hotel Manager)
Responded April 18, 2018
Merchant Hotel
8.4
SHARIFF from Malaysia
Group
Deluxe Twin - 2 Single Beds
Stayed 1 night in April 2018
good location”
chowrasta market, penang line clear and aome other local food places are within 1km range. Parking by hotel ia good, available most of the time.
Reviewed April 17, 2018
Dear Shariff, Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon. Regards, Iman (Assistant Hotel Manager)
Responded April 17, 2018
Merchant Hotel
10.0
Iwan from Indonesia
Couple
Deluxe King Bed
Stayed 1 night in March 2018
good”
value of money
Reviewed April 16, 2018
Dear Iwan Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon. Regards, Iman (Assistant Hotel Manager)
Responded April 17, 2018
Merchant Hotel
9.2
PEI from Malaysia
Solo traveler
Deluxe Twin - 2 Single Beds
Stayed 1 night in April 2018
Value for money & excellent location”
Spacious room with very comfortable bed, like the design and everything in the room is well kept. Friendly staffs, check-in and out is fast. Wifi is working well, water pressure from shower head is surper! Breakfast is simple yet adequate. Location is excellent, on site parking is free of charge, a large food court is just few stroll away and convenience stores are nearby. Keep up all the good works, will definitely come back again!
Reviewed April 16, 2018
Dear Pei, Greetings from Merchant Hotel Penang ! We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us. Regards, Iman (Assistant Hotel Manager)
Responded April 17, 2018
Merchant Hotel
7.6
Farahiyah from Malaysia
Family with young children
Deluxe King Bed
Stayed 1 night in December 2017
Very good”
You get for what you paid. Everything is just nice during our stay.
Reviewed April 14, 2018
8.4
Wei from Malaysia
Business traveler
Deluxe King Bed
Stayed 3 nights in April 2018
Overall satisfied ”
This is my second time book this hotel and i found that the room is smaller than previews one I booked, but staff told me that is the Same, and I checked that I booked same room and their size really different, is smaller. I'm not complain just curious that it got different size on same type of room ?
Reviewed April 13, 2018
Dear Ken, Greetings from Merchant Hotel Penang ! Actually the room size is same but the different only view. Your previous stay at room 609, which is facing Muntri street and and last stay at room 805 which is facing Penang Road. The room size and amenities is same. Thank you for your review about Merchant Hotel & Hope to see you again Regards, Iman ( Assistant Hotel Manager )
Responded April 15, 2018
Merchant Hotel
8.0
Thai from Malaysia
Couple
Deluxe King Bed
Stayed 3 nights in April 2018
Clean and comfortable”
Hotel staffs are very polite and helpful
Reviewed April 10, 2018
Dear Thai, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Asst Hotel Manager)
Responded April 12, 2018
Merchant Hotel
9.2
Nopphawan from Thailand
Couple
Deluxe King Bed
Stayed 2 nights in April 2018
Prime location”
Stayed here for the second time , very close to everything restaurants bars visa agencies etc. the staff were friendly, special thanks to Rowena who tried to make our stay a pleasant one.
Reviewed April 09, 2018
Dear Nopphawan, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff Rowena will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Asst Hotel Manager)
Responded April 10, 2018
Merchant Hotel
12345
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