Merchant Hotel

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Lobby

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Location

Excellent

8.5

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Merchant Hotel

Name: Merchant Hotel
Address: 55, Jalan Penang, Georgetown, Penang, 10000, Malaysia
Price range: from USD 35 per night - We Price Match!
Rating: 7.9

55, Jalan Penang, Georgetown, Penang, Malaysia, 10000 - Excellent location - View on map

Stay in the heart of Penang

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Very good

From 1367 reviewsSee what guests said

7.9

Airport transfer
550 meters to public transportation
Heart of the City
Free Wi-Fi in all rooms

Room choices

8.3

Excellent

Room comfort & quality

See photos and details

Executive King Bed

...

30 m²/323 ft²
Shower and bathtub
1 king bed

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Deluxe Twin - 2 Single Beds

...

25 m²/269 ft²
Non-smoking
2 single beds

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Deluxe King Bed

...

25 m²/269 ft²
Shower and bathtub
1 king bed

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Deluxe Double or Twin Room

...

25 m²/269 ft²
Shower
2 single beds or 1 king bed

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Compare to other recommended properties

	This property Merchant Hotel	Cititel Express Penang Hotel	Chulia Heritage Hotel	Summer Tree Hotel Penang	Hotel Neo Plus Penang	Hotel Malaysia
Guest rating	Very good 7.9 (1367 reviews)	Very good 7.7 (2939 reviews)	Very good 7.7 (4518 reviews)	Very good 7.9 (644 reviews)	Very good 7.8 (2716 reviews)	Very good 7.4 (1951 reviews)
Neighborhood	Georgetown	Georgetown	Georgetown	Georgetown	Georgetown	Georgetown
Breakfast	Breakfast available	Breakfast available	Breakfast available	Breakfast available	Breakfast available	Breakfast available

More about Merchant Hotel

An overview

For travelers who want to take in the sights and sounds of Penang, Merchant Hotel is the perfect choice. Set 0.5KM from the excitement of the city, this 3.5-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Merchant Hotel also offers many facilities to enrich your stay in Penang. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, 24-hour front desk.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, games room. Discover an engaging blend of professional service and a wide array of features at Merchant Hotel.

Nearest essentials

Airports

Penang International Airport (PEN)

14.8 km

Sultan Abdul Halim Airport (AOR)

86.4 km

Public transportation

Komtar Bus Terminal

550 m

Pengkalan Raja Tun Uda Bus Terminal

1.3 km

Hospital or clinic

Bp Healthcare @ Jalan Sultan Ahmad Shah

620 m

Pharmacy

Boon Pharmacy

40 m

Convenience store

7 Eleven

50 m

Cash withdrawal

ATM

300 m

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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What they offer

Languages spoken

English
Filipino
Tamil
Chinese [Cantonese]
Indonesian
Chinese [Mandarin]
Malay

Internet access

Free Wi-Fi in all rooms
Wi-Fi in public areas

Things to do, ways to relax

Fitness center

Dining, drinking, and snacking

Coffee shop
Restaurants

Services and conveniences

Daily housekeeping
Safety deposit boxes
Luggage storage
Smoking area

Access

Elevator
Pets allowed
Front desk [24-hour]
Security [24-hour]

Getting around

Airport transfer
Car park [free of charge]
Rental car
Bicycle rental
Car park [on-site]
Taxi service

Available in all rooms

Air conditioning
Hair dryer
Telephone
Blackout curtains
In-room safe box
Toiletries
Carpeting
Linens
Towels
Closet
Mini bar
TV [flat screen]
Coffee/tea maker
Non-smoking
Wake-up service
Desk
Satellite/cable channels
Free bottled water
Shower

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What's nearby

Guest policies

The property requires a refundable security deposit of MYR 100 per night upon check-in.

Early check-in is subjected to room availability and is chargeable.

Late check-out is subjected to room availability and is chargeable.

Child and extra bed policy

Infant 0-1 year(s)	Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)	Must use an extra bed

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out

Check-in from: 15:00

Check-out until: 12:00

Getting around

Distance from city center: 0.5KM

Travel time to airport (minutes): 20

Extras

Breakfast charge (unless included in room price): 20.99 MYR

The property

Non-smoking rooms/floors: YES

Number of bars/lounges : 0

Number of floors: 10

Number of restaurants: 1

Number of rooms : 93

Year property opened: 1984

Most recent renovation: 2015

Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1367)Booking.com Reviews (1550)

7.9

Very good

From 1367 reviews

Filter by guest type:

Cleanliness7.8

Facilities7.1

Location8.5

Room comfort and quality8.3

Service8.1

Value for money8.0

Provided by verified guests of

12345

4.8

Samuel from Malaysia

Couple

Deluxe King Bed

Stayed 2 nights in April 2018

Failed in customer satisfaction.”

I checked in for a two night stay, went to my room, saw a dead cockroach on the bed. Requested for a new room, they offered to help me change bedsheet instead, because rooms are fully booked. Asked for a refund for my second night, so I can move to another hotel, but wasn’t able to give back a refund. Checked out anyway. Because if there’s a dead cockroach on the bed, there’ll be more in the room. Very disappointed. How did they get 7+ ratings anyway?

Reviewed April 20, 2018

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8.0

Nor from Malaysia

Family with young children

Executive Twin Bed

Stayed 3 nights in February 2018

CNY holiday with kids (halal)”

Room was spacious, clean and complete (TV with cable channels, coffee & tea facilities, mini bar, toiletries & towel) Lots of restaurants (halal not a problem in penang), grocerie shops & attractions nearby.

Reviewed April 18, 2018

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9.6

FAREHAN from Malaysia

Couple

Deluxe King Bed

Stayed 1 night in April 2018

Nice and Comfortable ”

Im staying at level 9.. no aircond at walkaway.. so hot n cant breath lorhhh..Overall was nice.. me n my husband really like the bed..

Reviewed April 17, 2018

Dear Farehan, Greetings form Merchant Hotel Penang ! Thank you for your time to review Merchant Hotel Penang. We appreciate your comment and compliment very much Regards, Iman (Assistant Hotel Manager)

Responded April 18, 2018

Merchant Hotel

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8.4

SHARIFF from Malaysia

Group

Deluxe Twin - 2 Single Beds

Stayed 1 night in April 2018

good location”

chowrasta market, penang line clear and aome other local food places are within 1km range. Parking by hotel ia good, available most of the time.

Reviewed April 17, 2018

Dear Shariff, Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon. Regards, Iman (Assistant Hotel Manager)

Responded April 17, 2018

Merchant Hotel

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10.0

Iwan from Indonesia

Couple

Deluxe King Bed

Stayed 1 night in March 2018

good”

value of money

Reviewed April 16, 2018

Dear Iwan Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon. Regards, Iman (Assistant Hotel Manager)

Responded April 17, 2018

Merchant Hotel

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9.2

PEI from Malaysia

Solo traveler

Deluxe Twin - 2 Single Beds

Stayed 1 night in April 2018

Value for money & excellent location”

Spacious room with very comfortable bed, like the design and everything in the room is well kept. Friendly staffs, check-in and out is fast. Wifi is working well, water pressure from shower head is surper! Breakfast is simple yet adequate. Location is excellent, on site parking is free of charge, a large food court is just few stroll away and convenience stores are nearby. Keep up all the good works, will definitely come back again!

Reviewed April 16, 2018

Dear Pei, Greetings from Merchant Hotel Penang ! We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us. Regards, Iman (Assistant Hotel Manager)

Responded April 17, 2018

Merchant Hotel

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7.6

Farahiyah from Malaysia

Family with young children

Deluxe King Bed

Stayed 1 night in December 2017

Very good”

You get for what you paid. Everything is just nice during our stay.

Reviewed April 14, 2018

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8.4

Wei from Malaysia

Business traveler

Deluxe King Bed

Stayed 3 nights in April 2018

Overall satisfied ”

This is my second time book this hotel and i found that the room is smaller than previews one I booked, but staff told me that is the Same, and I checked that I booked same room and their size really different, is smaller. I'm not complain just curious that it got different size on same type of room ?

Reviewed April 13, 2018

Dear Ken, Greetings from Merchant Hotel Penang ! Actually the room size is same but the different only view. Your previous stay at room 609, which is facing Muntri street and and last stay at room 805 which is facing Penang Road. The room size and amenities is same. Thank you for your review about Merchant Hotel & Hope to see you again Regards, Iman ( Assistant Hotel Manager )

Responded April 15, 2018

Merchant Hotel

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8.0

Thai from Malaysia

Couple

Deluxe King Bed

Stayed 3 nights in April 2018

Clean and comfortable”

Hotel staffs are very polite and helpful

Reviewed April 10, 2018

Dear Thai, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Asst Hotel Manager)

Responded April 12, 2018

Merchant Hotel

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9.2

Nopphawan from Thailand

Couple

Deluxe King Bed

Stayed 2 nights in April 2018

Prime location”

Stayed here for the second time , very close to everything restaurants bars visa agencies etc. the staff were friendly, special thanks to Rowena who tried to make our stay a pleasant one.

Reviewed April 09, 2018

Dear Nopphawan, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff Rowena will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Asst Hotel Manager)

Responded April 10, 2018

Merchant Hotel

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12345

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Merchant Hotel

More about Merchant Hotel

An overview

Nearest essentials

Airports

Public transportation

Hospital or clinic

Pharmacy

Convenience store

Cash withdrawal

What they offer

Languages spoken

Internet access

Things to do, ways to relax

Dining, drinking, and snacking

Services and conveniences

Access

Getting around

Available in all rooms

What's nearby

Guest policies

Some helpful facts

Check-in/Check-out

Getting around

Extras

The property

Announcements

Real reviews from real guests