Merchant Hotel
Merchant Hotel
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8.4
Excellent

"Stay was pleasant and the location was great."

Mohamed

|

April 9, 2018

 Merchant Hotel

  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 2 single beds or 1 king bed
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Lobby Merchant Hotel
Lobby
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Lobby Merchant Hotel
Lobby
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Entrance Merchant Hotel
Entrance
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See map Merchant Hotel
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Excellent
Location
8.5
See all 6 photos Merchant Hotel
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What guests are saying:
the best hotel in the center middle town....will come back again..
Alen from Malaysia
Couple
Room is spacious with all facility you need. Unlucky check in was not smooth since arrive at 19.00 but our second room was not ready. Thank for the front staff who inspect the room by herself and 5 min we got it. Wifi was slow and unstable.
Sittichok from Thailand
Group
Good location. Walking distance to most places in Georgetown.
Kalidas from Singapore
Solo traveler
It is located not far away from the famous Penang Road cendol and char kweh teow. For supper, can walk to Chulia Street for some street food. Can never go hungry staying here
Lim from Malaysia
Business traveler
Clean, spacious and very nice.
Ahmad from Malaysia
Solo traveler
Pro - Value for money, large room, breakfast good, location good, WiFi super. Con- Procedure for checking in and issuance of breakfast vouchers need to improve to make in easier.
Loke from Singapore
Group
Great hotel, with good staff and great location
Raeyn from Malaysia
Group
Room was clean. Staffs were very friendly and professional. Great location. Strongly recommend this hotel!!!
Harin from South Korea
Solo traveler
Room is very clean, breakfast buffet is okay, location is perfect but guest parking is limited, ( first come first serve) overall, value for money
Danny from Malaysia
Couple

Merchant Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 1795 reviewsSee what guests said
7.8
/
10
Excellent room comfort and quality
8.3
Recommended by 83% of guests
Value for money7.9
Distance to city center0.5KM
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport14.8 km
83%

would recommend to a friend

Agoda Preferred Property

2018

Gold Circle Award Winner

  • 550 meters to public transportation

  • Located in heart of Penang

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 39 times in the last 3 days | 12 travelers are looking at this property right now
Executive King Bed
Executive King Bed
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Twin - 2 Single Beds
Deluxe Twin - 2 Single Beds
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe King Bed
Deluxe King Bed
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Executive Twin Bed
Executive Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Basic Double
Basic Double
...
    Enter dates to see prices
    Deluxe Single
    Deluxe Single
    ...
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      Deluxe Room
      Deluxe Room
      ...
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        Executive Room Shared Bed
        Executive Room Shared Bed
        ...
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          Executive Single
          Executive Single
          ...
            Enter dates to see prices
            Have a question for Merchant Hotel?

            What people love about the property

            • 9.2
              Exceptional

              "Friendly staff, made my stay more joyous."

              Stewart

              |

              March 11, 2018

            • 10.0
              Exceptional

              "The rooms are excellent and the location is splendid!"

              Junaidah B.

              |

              December 26, 2017

            • 10.0
              Exceptional

              "Good locations and easy to find food nearby by the hotel"

              Cicero

              |

              May 11, 2017

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            More about Merchant Hotel

            More about Merchant Hotel

            10.0
            Exceptional

            "Very nice room, cleanliness was amazing and overall was grea..."

            ahmad M.

            |

            December 30, 2017

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What they offer

            9.2
            Exceptional

            "Overall a nice place in good location."

            Paul

            |

            April 4, 2018

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Announcements

            From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

            Real reviews from real guests

            Agoda Reviews (1795)Booking.com Reviews (1905)
            7.8
            /
            10
            Cleanliness7.8
            Facilities7.0
            Location8.5
            Room comfort and quality8.3
            Service8.0
            Value for money7.9
            Provided by verified guests of Agoda
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            All guests (1795)
            All room types
            Showing 984 verified guest comments
            12345
            9.2
            Exceptional
            Elavarasan from Malaysia
            Couple
            Deluxe King Bed
            Stayed 2 nights in December 2018
            Exceptional”
            Good location. Easy check in and check out. Friendly and attentive staff. Very limited parking available. Perhaps hotel management can work out arrangement with private parking adjacent to the hotel to provide more parking for guests free of charge.
            Reviewed December 12, 2018
            2.8
            lau from Malaysia
            Business traveler
            Deluxe Twin - 2 Single Beds
            Stayed 1 night in December 2018
            Staff not in good patient ”
            unfriendly
            Reviewed December 10, 2018
            6.4
            Good
            Nor from Malaysia
            Couple
            Deluxe King Bed
            Stayed 1 night in May 2018
            Okay”
            Good hotel to stay overnight in Penang. The room is lil bit old but spacious. Need to improve the cleanliness. Situated in main city and road, so do expect some noices and diff parking slot. Overall, was okay.
            Reviewed November 17, 2018
            8.0
            Excellent
            Ariff from Malaysia
            Couple
            Deluxe King Bed
            Stayed 2 nights in December 2018
            Nice place right in the centre of town”
            Good for family. Spacious room and clean. Breakfast average Car Park limited and would suggest that the hotel tie up with the private car park operators for discounted rates.
            Reviewed December 12, 2018
            8.0
            Excellent
            ZHI from Malaysia
            Business traveler
            Deluxe King Bed
            Stayed 4 nights in September 2018
            Good location”
            stay in deluxe king room for 4 nights. -the towel should change a new batch. still got abit stain on it. - the water for the shower is not hot enough. but still okay. it's still warm - breakfast is good and quite deliciouss :) - check in progress have to be more quicker. its take 20 mins to check in - I have their best wifi serviceeee!
            Reviewed September 12, 2018
            9.6
            Exceptional
            Brett from Australia
            Solo traveler
            Deluxe King Bed
            Stayed 2 nights in August 2018
            Perfect location ”
            Staff were great, always polite and helpful. The location is fantastic, close enough to everything in Georgetown which meant I was able to explore this beautiful city by walking. Thanks and I hope to come back soon.
            Reviewed August 15, 2018
            10.0
            Exceptional
            Melissa from Malaysia
            Couple
            Deluxe King Bed
            Stayed 2 nights in July 2018
            Superb Stay!”
            Had a pleasant stay here in Merchant Hotel very friendly and professional front-office team check in and out was fast and thank you so much Mr Alif Akmal for personally attending us for changing room due to the clog bathroom they change us into bigger room with balcony! Breakfast was great (i love the hashbrown!) Clean and cold room high water pressure for a great shower! Will come back again soon! ❤️ Check in time is 3PM if you wish to check in early they will charge you RM50 for it. Deposits RM100 returnable during check out and heritage fee is chargeable RM2 per night. Parkings are available behind the hotel (1st come 1st served)
            Reviewed July 25, 2018
            Dear Melissa Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Hotel Manager)
            Responded July 30, 2018
            Merchant Hotel
            8.4
            Excellent
            Ronnakorn from Thailand
            Couple
            Deluxe King Bed
            Stayed 2 nights in June 2018
            Price is good, location is ok, breakfast is perfect”
            The price of hotel is very reasonable. The breakfast is not much variety but the tastes are good. Milk provided and boild eggs are on request. However the tea and coffee they used maybe used the tap water as we smelled strong chlorine on it. The location is ok a bit far from Komtar but in walking distance. The room is very good in facilities but the carpet is very old. The good things is they provided all 4 water bottles for free in room each day.
            Reviewed July 06, 2018
            Dear Ronnakorn, Greetings from Merchant Hotel Penang ! We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us. Regards, Iman (Hotel Manager)
            Responded July 08, 2018
            Merchant Hotel
            8.0
            Excellent
            Kueh
            Business traveler
            Deluxe Twin - 2 Single Beds
            Stayed 2 nights in December 2018
            Very good”
            Best location and comfortable place for stay
            Reviewed December 11, 2018
            6.0
            Ren from Malaysia
            Business traveler
            Deluxe Twin - 2 Single Beds
            Stayed 1 night in December 2018
            So-so”
            Average place. Fine.
            Reviewed December 13, 2018
            6.8
            Good
            Ahmad from Malaysia
            Business traveler
            Deluxe Twin - 2 Single Beds
            Stayed 1 night in October 2018
            Overall Medium”
            Lack of parking space and you need to park at private parking.
            Reviewed December 02, 2018
            8.8
            Excellent
            Boon from Malaysia
            Family with teens
            Deluxe King Bed
            Stayed 2 nights in May 2018
            Good value for Money and good location”
            The location is great near to shopping mall and the room is clean. Staff is polite.
            Reviewed November 28, 2018
            6.8
            Good
            Illenie from Indonesia
            Group
            Deluxe Twin - 2 Single Beds
            Stayed 3 nights in October 2018
            an old hotel with many tax charges”
            I was charged with 3 taxes, 1 tax charge was mentioned on agoda and the other two were not. It’s so inconvenient to pay for all the tax charges separately. It’s an old and decent hotel that has a nice location.
            Reviewed November 01, 2018
            4.8
            Jonathan from Singapore
            Business traveler
            Deluxe King Bed
            Stayed 1 night in October 2018
            Budget hotel, minimalist service”
            Except for having nice staff, the hotel comes with a minimalist attitude. No room slippers when the carpeted floor was not properly vacuumed. Badly scourged irons that would burn your working clothes. Water heater not working, only same body liquid soap for hair-body, hotel housekeeping shouting at top of voice during their rounds. Room is especially stuffy when the aircon is off when ever one leaves the room. Poor ventilation in the corridors. Lastly I was given a smoking room (ash tray on table) when I specifically asked for non smoking.
            Reviewed October 13, 2018
            2.8
            Ching from Malaysia
            Couple
            Deluxe King Bed
            Stayed 2 nights in October 2018
            Not worth the stay”
            The hotel is old, underneath the hand washing sink is so dirty, the bath tub is old and shaky, the shower head not working, call for few time to the front desk and eventually i need to go down myself and waited at the front desk person to come back after 10 minutes. sound proof also is bad.
            Reviewed October 08, 2018
            8.8
            Excellent
            Terence from Singapore
            Couple
            Deluxe King Bed
            Stayed 3 nights in September 2018
            Great Location”
            Locations was great, near to some famous kopitiams or must-try food. Easily walkable from the hotel to many attractions and food. The room are clean, and will satisfy basic needs. Rooms aren't sound proof, can hear the streets and neighbours, guess it is a common problem in Penang's hotel.
            Reviewed September 20, 2018
            8.0
            Excellent
            Nor from Malaysia
            Family with young children
            Executive Twin Bed
            Stayed 3 nights in February 2018
            CNY holiday with kids (halal)”
            Room was spacious, clean and complete (TV with cable channels, coffee & tea facilities, mini bar, toiletries & towel) Lots of restaurants (halal not a problem in penang), grocerie shops & attractions nearby.
            Reviewed April 18, 2018
            Dear Nor, Greetings form Merchant Hotel Penang ! Thank you for your time to review Merchant Hotel Penang. We appreciate your comment and compliment very much Regards, Iman (Assistant Hotel Manager)
            Responded April 23, 2018
            Merchant Hotel
            9.2
            Exceptional
            PEI from Malaysia
            Solo traveler
            Deluxe Twin - 2 Single Beds
            Stayed 1 night in April 2018
            Value for money & excellent location”
            Spacious room with very comfortable bed, like the design and everything in the room is well kept. Friendly staffs, check-in and out is fast. Wifi is working well, water pressure from shower head is surper! Breakfast is simple yet adequate. Location is excellent, on site parking is free of charge, a large food court is just few stroll away and convenience stores are nearby. Keep up all the good works, will definitely come back again!
            Reviewed April 16, 2018
            Dear Pei, Greetings from Merchant Hotel Penang ! We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us. Regards, Iman (Assistant Hotel Manager)
            Responded April 17, 2018
            Merchant Hotel
            8.4
            Excellent
            Wei from Malaysia
            Business traveler
            Deluxe King Bed
            Stayed 3 nights in April 2018
            Overall satisfied ”
            This is my second time book this hotel and i found that the room is smaller than previews one I booked, but staff told me that is the Same, and I checked that I booked same room and their size really different, is smaller. I'm not complain just curious that it got different size on same type of room ?
            Reviewed April 13, 2018
            Dear Ken, Greetings from Merchant Hotel Penang ! Actually the room size is same but the different only view. Your previous stay at room 609, which is facing Muntri street and and last stay at room 805 which is facing Penang Road. The room size and amenities is same. Thank you for your review about Merchant Hotel & Hope to see you again Regards, Iman ( Assistant Hotel Manager )
            Responded April 15, 2018
            Merchant Hotel
            8.0
            Excellent
            Mohd from Malaysia
            Couple
            Deluxe King Bed
            Stayed 2 nights in March 2018
            Satisfied ”
            A very good location..easy to go for shopping..foodstall and heritage places..free and easy parking lot..room also very big and clean..breakfast was so so..every day we had nasi lemak and fried meehoon..hopefully the hotel can make a rotation main course menu for breakfast..staffs chill and friendly but have to Q up quite long for check in..dont understand why..overall satisfied with the service..
            Reviewed March 21, 2018
            Dear Mohd, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Assistant Hotel Manager)
            Responded March 27, 2018
            Merchant Hotel
            12345
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            • Excellent location
            • The Camera Museum
            • Komtar Bus Terminal is within 0.55 km