15 Dec 2018
Saturday
16 Dec 2018
Sunday
2 adults
1 room
8.4
Excellent"Stay was pleasant and the location was great."
Mohamed
|
April 9, 2018
See map
Excellent
Location
8.5
Removed from saved list
What guests are saying:
the best hotel in the center middle town....will come back again..
Room is spacious with all facility you need. Unlucky check in was not smooth since arrive at 19.00 but our second room was not ready. Thank for the front staff who inspect the room by herself and 5 min we got it. Wifi was slow and unstable.
Good location. Walking distance to most places in Georgetown.
It is located not far away from the famous Penang Road cendol and char kweh teow. For supper, can walk to Chulia Street for some street food. Can never go hungry staying here
Clean, spacious and very nice.
Pro - Value for money, large room, breakfast good, location good, WiFi super.
Con- Procedure for checking in and issuance of breakfast vouchers need to improve to make in easier.
Great hotel, with good staff and great location
Room was clean. Staffs were very friendly and professional. Great location.
Strongly recommend this hotel!!!
Room is very clean, breakfast buffet is okay, location is perfect but guest parking is limited, ( first come first serve) overall, value for money
Merchant Hotel
- Inside city center
-
What's nearby?
From 1795 reviewsSee what guests said
7.8
/
10
Excellent room comfort and quality
8.3
Recommended by 83% of guests
| Value for money | 7.9 |
| Distance to city center | 0.5KM |
| Location rating | 8.5 |
| Nearest airport | Penang International Airport (PEN) |
| Distance to airport | 14.8 km |
83%
would recommend to a friend
Agoda Preferred Property
2018
Gold Circle Award Winner
550 meters to public transportation
Located in heart of Penang
Free Wi-Fi in all rooms!
Air conditioning
Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 39 times in the last 3 days | 12 travelers are looking at this property right now
See photos and details
Executive King Bed
...
- Room size: 30 m²/323 ft²
- Shower and bathtub
- 1 king bed
Enter dates to see prices
See photos and details
Deluxe Twin - 2 Single Beds
...
- Room size: 25 m²/269 ft²
- Non-smoking
- 2 single beds
Enter dates to see prices
See photos and details
Deluxe Double or Twin Room
...
- Room size: 25 m²/269 ft²
- Shower and bathtub
- 2 single beds or 1 king bed
Enter dates to see prices
See photos and details
Deluxe King Bed
...
- Room size: 25 m²/269 ft²
- Shower and bathtub
- 1 king bed
Enter dates to see prices
See photos and details
Executive Twin Bed
...
- Room size: 30 m²/323 ft²
- Shower and bathtub
- 2 single beds
Enter dates to see prices
See photos and details
Basic Double
...
Enter dates to see prices
See photos and details
Deluxe Single
...
Enter dates to see prices
See photos and details
Deluxe Room
...
Enter dates to see prices
See photos and details
Executive Room Shared Bed
...
Enter dates to see prices
See photos and details
Executive Single
...
Enter dates to see prices
Have a question for Merchant Hotel?
What people love about the property
- 9.2Exceptional
"Friendly staff, made my stay more joyous."
Stewart
|
March 11, 2018
- 10.0Exceptional
"The rooms are excellent and the location is splendid!"
Junaidah B.
|
December 26, 2017
- 10.0Exceptional
"Good locations and easy to find food nearby by the hotel"
Cicero
|
May 11, 2017
Compare to other recommended properties
Best value!  Merchant Hotel |  |  |  | |
| Guest rating | Very good 1795 reviews 7.8 Location 8.5 | Very good 3385 reviews 7.8 Location 8.2 | Very good 7485 reviews 7.7 Location 8.5 | Very good 6210 reviews 7.5 Location 8.2 |
| Neighborhood | Georgetown | Georgetown | Georgetown | Georgetown |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
10.0
Exceptional"Very nice room, cleanliness was amazing and overall was grea..."
ahmad M.
|
December 30, 2017
An overview
For travelers who want to take in the sights and sounds of Penang, Merchant Hotel is the perfect choice. Set 0.5KM from the excitement of the city, this 3.5-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Merchant Hotel also offers many facilities to enrich your stay in Penang. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, 24-hour front desk.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, games room. Discover an engaging blend of professional service and a wide array of features at Merchant Hotel.
Merchant Hotel also offers many facilities to enrich your stay in Penang. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, 24-hour front desk.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, games room. Discover an engaging blend of professional service and a wide array of features at Merchant Hotel.
Show less
Nearest essentials
Airports
Penang International Airport (PEN)
14.8 km
25 minutes
Sultan Abdul Halim Airport (AOR)
86.4 km
Public transportation
Komtar Bus Terminal
550 m
Pengkalan Raja Tun Uda Bus Terminal
1.3 km
Hospital or clinic
Klinik United
410 m
Shopping
Gurney Plaza
3.2 km
Convenience store
7 Eleven
50 m
Cash withdrawal
ATM
300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less
What they offer
9.2
Exceptional"Overall a nice place in good location."
Paul
|
April 4, 2018
Languages spoken
- English
- Filipino
- Tamil
- Chinese [Cantonese]
- Indonesian
- Chinese [Mandarin]
- Malay
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Spa
Dining, drinking, and snacking
- Coffee shop
- Restaurants
- Room service
Services and conveniences
- Daily housekeeping
- Luggage storage
- Shops
- Gift/souvenir shop
- Safety deposit boxes
- Smoking area
For the kids
- Kids club
Access
- Elevator
- Pets allowed
- Front desk [24-hour]
- Security [24-hour]
Getting around
- Bicycle rental
- Car park [on-site]
- Taxi service
- Car park [free of charge]
- Rental car
Available in all rooms
- Air conditioning
- Free bottled water
- Shower
- Bathtub
- Hair dryer
- Telephone
- Blackout curtains
- In-room safe box
- Toiletries
- Carpeting
- Linens
- Towels
- Closet
- Mini bar
- Wake-up service
- Coffee/tea maker
- Non-smoking
- Desk
- Satellite/cable channels
Show less
What's nearby
Most popular landmarks
- The Camera Museum - 450 m
- Khoo Kongsi - 730 m
- Penang Peranakan Mansion - 1.1 km
- Gurney Drive - 2.22 km
- Gurney Plaza - 3.21 km
- Penang Hill - 5.12 km
- Kek Lok Si Temple - 6.85 km
- Penang Bridge - 7.41 km
- Penang National Park - 12.65 km
- Escape Adventureplay Theme Park - 13.34 km
Closest landmarks
- Chinatown - Penang - 190 m
- Happy Holidays tours - 200 m
- Batek Lah Collection - 210 m
- Tea Home Chinese Culture and Art Centre - 260 m
- Huang Chen Hao Tea Art Imp & Exp Sdn Bhd - 300 m
- Hainan Temple - 340 m
- Ng Fook Thong Temple - 350 m
- Penang KOMTAR - 380 m
- Upside Downtown Museum - 400 m
- The Chocolate Boutique - 410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more
Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-1 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 2-11 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 12 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- The property requires a refundable security deposit of MYR 100 per night upon check-in.
- Early check-in is subjected to room availability and is chargeable.
- Late check-out is subjected to room availability and is chargeable.
- When booking more than 5 rooms, different policies and additional supplements may apply.
Show less
Some helpful facts
Check-in/Check-out
Check-in from: 03:00 PM
Check-out until: 12:00 PM
Getting around
Distance from city center: 0.5KM
Travel time to airport (minutes): 20
Extras
Breakfast charge (unless included in room price): 20.99 MYR
The property
Non-smoking rooms/floors: YES
Number of bars/lounges
: 0
Number of floors: 10
Number of restaurants: 1
Number of rooms : 93
Year property opened: 1984
Most recent renovation: 2015
Show less
Announcements
From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
Real reviews from real guests
Agoda Reviews (1795)Booking.com Reviews (1905)
7.8
/
10
Very good
Provided by verified guests of 
All languages
All guests (1795)
All room types
Showing 984 verified guest comments
12345
9.2
Exceptional
Elavarasan from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in December 2018
Exceptional”
Good location. Easy check in and check out. Friendly and attentive staff. Very limited parking available. Perhaps hotel management can work out arrangement with private parking adjacent to the hotel to provide more parking for guests free of charge.
Reviewed December 12, 2018
Did you find this review helpful?|
2.8
lau from Malaysia
Business traveler
Deluxe Twin - 2 Single Beds
Stayed 1 night in December 2018
Staff not in good patient ”
unfriendly
Reviewed December 10, 2018
1 traveler found this review helpful. Did you?|
6.4
Good
Nor from Malaysia
Couple
Deluxe King Bed
Stayed 1 night in May 2018
Okay”
Good hotel to stay overnight in Penang. The room is lil bit old but spacious. Need to improve the cleanliness. Situated in main city and road, so do expect some noices and diff parking slot. Overall, was okay.
Reviewed November 17, 2018
Did you find this review helpful?|
8.0
Excellent
Ariff from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in December 2018
Nice place right in the centre of town”
Good for family. Spacious room and clean.
Breakfast average
Car Park limited and would suggest that the hotel tie up with the private car park operators for discounted rates.
Reviewed December 12, 2018
Did you find this review helpful?|
8.0
Excellent
ZHI from Malaysia
Business traveler
Deluxe King Bed
Stayed 4 nights in September 2018
Good location”
stay in deluxe king room for 4 nights.
-the towel should change a new batch. still got abit stain on it.
- the water for the shower is not hot enough. but still okay. it's still warm
- breakfast is good and quite deliciouss :)
- check in progress have to be more quicker. its take 20 mins to check in
- I have their best wifi serviceeee!
Reviewed September 12, 2018
Did you find this review helpful?|
9.6
Exceptional
Brett from Australia
Solo traveler
Deluxe King Bed
Stayed 2 nights in August 2018
Perfect location ”
Staff were great, always polite and helpful. The location is fantastic, close enough to everything in Georgetown which meant I was able to explore this beautiful city by walking. Thanks and I hope to come back soon.
Reviewed August 15, 2018
Did you find this review helpful?|
10.0
Exceptional
Melissa from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in July 2018
Superb Stay!”
Had a pleasant stay here in Merchant Hotel very friendly and professional front-office team check in and out was fast and thank you so much Mr Alif Akmal for personally attending us for changing room due to the clog bathroom they change us into bigger room with balcony! Breakfast was great (i love the hashbrown!) Clean and cold room high water pressure for a great shower! Will come back again soon! ❤️
Check in time is 3PM if you wish to check in early they will charge you RM50 for it.
Deposits RM100 returnable during check out and heritage fee is chargeable RM2 per night.
Parkings are available behind the hotel (1st come 1st served)
Reviewed July 25, 2018
Dear Melissa
Greetings from Merchant Hotel Penang !
It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again.
Regards,
Iman
( Hotel Manager)
Responded July 30, 2018
Merchant Hotel
Did you find this review helpful?|
8.4
Excellent
Ronnakorn from Thailand
Couple
Deluxe King Bed
Stayed 2 nights in June 2018
Price is good, location is ok, breakfast is perfect”
The price of hotel is very reasonable. The breakfast is not much variety but the tastes are good. Milk provided and boild eggs are on request. However the tea and coffee they used maybe used the tap water as we smelled strong chlorine on it. The location is ok a bit far from Komtar but in walking distance. The room is very good in facilities but the carpet is very old. The good things is they provided all 4 water bottles for free in room each day.
Reviewed July 06, 2018
Dear Ronnakorn,
Greetings from Merchant Hotel Penang !
We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us.
Regards,
Iman
(Hotel Manager)
Responded July 08, 2018
Merchant Hotel
1 traveler found this review helpful. Did you?|
8.0
Excellent
Kueh
Business traveler
Deluxe Twin - 2 Single Beds
Stayed 2 nights in December 2018
Very good”
Best location and comfortable place for stay
Reviewed December 11, 2018
Did you find this review helpful?|
6.0
Ren from Malaysia
Business traveler
Deluxe Twin - 2 Single Beds
Stayed 1 night in December 2018
So-so”
Average place. Fine.
Reviewed December 13, 2018
Did you find this review helpful?|
6.8
Good
Ahmad from Malaysia
Business traveler
Deluxe Twin - 2 Single Beds
Stayed 1 night in October 2018
Overall Medium”
Lack of parking space and you need to park at private parking.
Reviewed December 02, 2018
Did you find this review helpful?|
8.8
Excellent
Boon from Malaysia
Family with teens
Deluxe King Bed
Stayed 2 nights in May 2018
Good value for Money and good location”
The location is great near to shopping mall and the room is clean. Staff is polite.
Reviewed November 28, 2018
Did you find this review helpful?|
6.8
Good
Illenie from Indonesia
Group
Deluxe Twin - 2 Single Beds
Stayed 3 nights in October 2018
an old hotel with many tax charges”
I was charged with 3 taxes, 1 tax charge was mentioned on agoda and the other two were not. It’s so inconvenient to pay for all the tax charges separately. It’s an old and decent hotel that has a nice location.
Reviewed November 01, 2018
1 traveler found this review helpful. Did you?|
4.8
Jonathan from Singapore
Business traveler
Deluxe King Bed
Stayed 1 night in October 2018
Budget hotel, minimalist service”
Except for having nice staff, the hotel comes with a minimalist attitude.
No room slippers when the carpeted floor was not properly vacuumed. Badly scourged irons that would burn your working clothes. Water heater not working, only same body liquid soap for hair-body, hotel housekeeping shouting at top of voice during their rounds.
Room is especially stuffy when the aircon is off when ever one leaves the room. Poor ventilation in the corridors.
Lastly I was given a smoking room (ash tray on table) when I specifically asked for non smoking.
Reviewed October 13, 2018
1 traveler found this review helpful. Did you?|
2.8
Ching from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in October 2018
Not worth the stay”
The hotel is old, underneath the hand washing sink is so dirty, the bath tub is old and shaky, the shower head not working, call for few time to the front desk and eventually i need to go down myself and waited at the front desk person to come back after 10 minutes. sound proof also is bad.
Reviewed October 08, 2018
1 traveler found this review helpful. Did you?|
8.8
Excellent
Terence from Singapore
Couple
Deluxe King Bed
Stayed 3 nights in September 2018
Great Location”
Locations was great, near to some famous kopitiams or must-try food. Easily walkable from the hotel to many attractions and food. The room are clean, and will satisfy basic needs. Rooms aren't sound proof, can hear the streets and neighbours, guess it is a common problem in Penang's hotel.
Reviewed September 20, 2018
Did you find this review helpful?|
8.0
Excellent
Nor from Malaysia
Family with young children
Executive Twin Bed
Stayed 3 nights in February 2018
CNY holiday with kids (halal)”
Room was spacious, clean and complete (TV with cable channels, coffee & tea facilities, mini bar, toiletries & towel)
Lots of restaurants (halal not a problem in penang), grocerie shops & attractions nearby.
Reviewed April 18, 2018
Dear Nor,
Greetings form Merchant Hotel Penang !
Thank you for your time to review Merchant Hotel Penang. We appreciate your comment and compliment very much
Regards,
Iman
(Assistant Hotel Manager)
Responded April 23, 2018
Merchant Hotel
Did you find this review helpful?|
9.2
Exceptional
PEI from Malaysia
Solo traveler
Deluxe Twin - 2 Single Beds
Stayed 1 night in April 2018
Value for money & excellent location”
Spacious room with very comfortable bed, like the design and everything in the room is well kept. Friendly staffs, check-in and out is fast. Wifi is working well, water pressure from shower head is surper! Breakfast is simple yet adequate. Location is excellent, on site parking is free of charge, a large food court is just few stroll away and convenience stores are nearby. Keep up all the good works, will definitely come back again!
Reviewed April 16, 2018
Dear Pei,
Greetings from Merchant Hotel Penang !
We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us.
Regards,
Iman
(Assistant Hotel Manager)
Responded April 17, 2018
Merchant Hotel
Did you find this review helpful?|
8.4
Excellent
Wei from Malaysia
Business traveler
Deluxe King Bed
Stayed 3 nights in April 2018
Overall satisfied ”
This is my second time book this hotel and i found that the room is smaller than previews one I booked, but staff told me that is the Same, and I checked that I booked same room and their size really different, is smaller. I'm not complain just curious that it got different size on same type of room ?
Reviewed April 13, 2018
Dear Ken,
Greetings from Merchant Hotel Penang !
Actually the room size is same but the different only view. Your previous stay at room 609, which is facing Muntri street and and last stay at room 805 which is facing Penang Road. The room size and amenities is same.
Thank you for your review about Merchant Hotel & Hope to see you again
Regards,
Iman
( Assistant Hotel Manager )
Responded April 15, 2018
Merchant Hotel
Did you find this review helpful?|
8.0
Excellent
Mohd from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in March 2018
Satisfied ”
A very good location..easy to go for shopping..foodstall and heritage places..free and easy parking lot..room also very big and clean..breakfast was so so..every day we had nasi lemak and fried meehoon..hopefully the hotel can make a rotation main course menu for breakfast..staffs chill and friendly but have to Q up quite long for check in..dont understand why..overall satisfied with the service..
Reviewed March 21, 2018
Dear Mohd,
Greetings from Merchant Hotel Penang !
It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again.
Regards,
Iman
( Assistant Hotel Manager)
Responded March 27, 2018
Merchant Hotel
Did you find this review helpful?|
12345
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- The Camera Museum
- Komtar Bus Terminal is within 0.55 km