Merchant Hotel

55, Jalan Penang, Georgetown, Penang, Malaysia, 10000 - See map
Free Wi-Fi
7.9
Very good
11.0% this month
/10
(5,020 reviews)See what guests said
Housekeeping156
Breakfast60
Car Park37
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Merchant Hotel

"Location is good, close to many tourist attraction."

Mohamad - December 20, 2019

 Merchant Hotel
Lobby Merchant Hotel
Lobby Merchant Hotel
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Popular landmarks
Cheong Fatt Tze - The Blue Mansion 170 m
Armenian Street 680 m
Khoo Kongsi 870 m
Pinang Peranakan Mansion 920 m
Penang Fort Cornwallis 1.15 km
Kek Lok Si Temple 7.05 km
Batu Ferringhi Beach 11.31 km
Entopia 13.33 km
Escape Theme Park 13.41 km
Nearby landmarks
The Rainbow Skywalk and Observatory Deck 20 m
R&B Pub 20 m
Soho Free House 20 m
Omegatec 90 m
The Chocolate Boutique 140 m
Oriental Arts & Antiques 160 m
Cheong Fatt Tze - The Blue Mansion 170 m
Happy Holidays tours 170 m
Silver-Econ Travel 170 m
Hainan Temple 180 m
8.5

Excellent

Location rating score

Inside city center
Popular neighborhood
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Preventative Equipment
Hand sanitizer
What guests are saying:Read all 5,020 reviews
Exceptional reputation
Recommended by 84% of guests
Excellent comfort
8.3 room quality and comfort
Excellent service
8.0 rating for service
Very good cleanliness
7.8 rating for cleanliness

Everything i come to Penang, merchant always be my choice to stay, situated in the centre of Georgetown, so easy for me to look around just by a minut...

Muhammad | December 31, 2019

Pros: strategic place, walking distance 3-5 minutes to roti canai transfer road, Chowrasta road, Room quite new, and clean toilet.

Abdul | January 22, 2020

It’s a good hotel with friendly staff and great location for local food and entertainment.

Jeremy | March 11, 2020

Easy to find food, all famous restaurant in Georgetown just walking distance.

Mohamad | December 20, 2019

There are lots of them around compared to my previous stays in Georgetown.

Jeremy | March 11, 2020

Its location was suitable for us to walk around the area.

George | February 24, 2020

  • 870 meters to public transportation

  • Located in heart of Penang

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Penang every 2 minutes on Agoda.com
Value for money7.9
Distance to city center0.5KM
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport15.3 km

Rooms available at Merchant Hotel

8.3
Excellent
Room comfort & quality
Day Use - Run of House - Non-Smoking 8 Hours Between 9:00 and 17:00 (8 hour use only)
Day Use - Run of House - Non-Smoking 8 Hours Between 9:00 and 17:00 (8 hour use only)
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 sofa bed and 2 single bed...
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Executive King Bed
Executive King Bed
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 2 single beds or 1 queen be...
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Day Use - Superior Double - Non Smoking 6 Hours Between 9:00 and 15:00 (6 hour use Only)
Day Use - Superior Double - Non Smoking 6 Hours Between 9:00 and 15:00 (6 hour use Only)
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe King Bed
Deluxe King Bed
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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Executive Twin Bed
Executive Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 single beds
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Executive Double or Twin Room
Executive Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 2 single beds or 1 queen be...
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Work From Hotel (9am to 9pm) - Executive Double or Twin Room
Work From Hotel (9am to 9pm) - Executive Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • 2 single beds or 1 double b...
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Work From Hotel (9am to 9pm) - Deluxe Double or Twin Room
Work From Hotel (9am to 9pm) - Deluxe Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Twin - 2 Single Beds
Deluxe Twin - 2 Single Beds
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Merchant Hotel?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Merchant Hotel?

For those who wish to drive their own cars, Merchant Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Car parking is available for an additional charge. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Merchant Hotel?

Merchant Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Merchant Hotel

  • 10.0
    Exceptional
    Location

    "Nearest with market and many places of food"

    noor

    |

    January 13, 2020

  • 10.0
    Exceptional
    Location

    "Perfect and convenient location 😍😍"

    Syamimul

    |

    February 1, 2020

  • 8.4
    Excellent
    Location

    "Very good location with this price."

    Lee

    |

    March 8, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.3/10
Review score - United States
8.1/10
Room size
28 sqm.
Location score
8.5/10
Better than
97
%
of Penang properties
Better than
95
%
of Penang properties
Bigger than
93
%
of Penang properties
Better than
92
%
of Penang properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
7.9
Very good
5,020 reviews
Cleanliness
7.8
Facilities
7.1
Location
8.5
Read all reviews >
What travelers say they love:
Overall this hotel is suitable for travellers.
Abdul from Malaysia
Family with older children
More about Merchant Hotel

More about Merchant Hotel

For travelers who want to take in the sights and sounds of Penang, Merchant Hotel is the perfect choice. Set 0.5KM from the excitement of the city, this 3.5-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Merchant Hotel also offers many facilities to enrich your stay in Penang. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, 24-hour front desk.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, games room. Discover an engaging blend of professional service and a wide array of features at Merchant Hotel.

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Most talked about facilities

Breakfast
158 mentions
Housekeeping
99 mentions
Food & Dining
45 mentions
Car Park
35 mentions

What they offer

10.0
Exceptional

"I’ll definitely choose this hotel again"

Nur

|

January 13, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental

Restaurants on site

Merchant Cafe
Cuisine:Chinese, Local
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Merchant Hotel from real guests

Overall rating
7.9
Very good
From 5020 reviews
8.5Location
8.1Room comfort and quality
8.1Service
Agoda Reviews (2966)Booking.com Reviews (2054)
Rating via Agoda7.8
/
10
Cleanliness7.8
Facilities7.1
Location8.5
Room comfort and quality8.3
Service8.0
Value for money7.9
High score for Penang
Rating
9+ Exceptional (354)
8-9 Excellent (240)
7-8 Very Good (426)
6-7 Good (128)
<6 Below Expectation (227)
Time of the year
Mar - May (284)
Jun - Aug (308)
Sep - Nov (359)
Dec - Feb (424)
Don't miss out!Users are booking a place in Penang every 2 minutes on Agoda.com
All guests (2966)
All room types
All languages

Show reviews that mention 

Showing 1375 verified guest comments
12345
9.6
Exceptional
John from United States
Business traveler
Deluxe King Bed
Stayed 7 nights in January 2018

Exceptional”

Almost the best hotel in Penang! We stayed at the Merchant hotel for a total of three weeks. First one week and then I extended for an additional two weeks. The front desk staff is excellent; the room was a 10+ rating. A perfect room with a good bed, full closet, fridge, safe deposit box, good TV, good size desk and chair with multiple electric plugs. An extra (soft) chair in the room and a good bed with four pillows. Bathroom with a full tub and excellent shower with good water pressure. Hot water in both the shower and sink. Fully stocked with all amenities. The in-house breakfast has a good selection, but the eggs, sausage and potatoes are always lukewarm at best. I hate cold foods for breakfast! The Wi-Fi is intermittent at best. I see no repeaters or Wi-Fi extenders in the hallways. Usually I get about 10 minutes from time to time then it disconnects. It seems that it usually disconnects right in the middle of me doing something important. I then go down the road to an internet café to send my important emails. We come to Penang every year (for 10 years now) and stay in hotels from 3 weeks to as much as 3 months. This was the first time at the Merchant Hotel. Even though the room is a five star room and the staff is great, I will never return because of the intermittent Wi-Fi.

Reviewed January 24, 2018

Dear John, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again Regards, Iman ( Assistant Manager)

Responded January 25, 2018
Merchant Hotel
10.0
Exceptional
Mehmet from Sweden
Business traveler
Stayed 2 nights in January 2016

Everything very good!!”

I enjoyed my staying at Merchant Hotel for many reasons: 1. The staff is wonderful. Always smiling, very helpful and professional. 2. The rooms are pretty spacious, very well maintained and clean and everything worked good in the rooms (WiFi, hot water, aircon) 3. There was complimentary coffee/tea, ice tea, milk and water at the room which was refilled every day. 4. Good location 5. The hotel restaurant had tasty food at great prices and the breakfast was okey. I did´nt find any negative things about this place. If you are heading to Georgetown in Penang, this is a very good option for your staying! I will stay there for sure next time when going to Penang.

Reviewed January 31, 2016
9.7
Exceptional
Paul from United States
Couple
Stayed 6 nights in March 2016

An Excellent Hotel”

Attentive staff, location, and size (not to small, not to big)

My wife and I are fairly familiar with Penang and wanted a midsize hotel in the Penang Rd area. We chose The Merchant because it is in walking distance of most places we wanted to visit and it is a CAT Free Shuttle Bus stop for other Georgetown sites. The staff was very friendly, attentive, and eager to please. The room was large enough to move around, did not feel cramped, clean,and was comfortable...especially the bed. It was excellent. The 24 hour front desk was a good safety feature. I really have nothing negative to say. The Merchant is not our go to hotel in Penang.

Reviewed March 31, 2016
9.6
Exceptional
Mehmet from Sweden
Business traveler
Stayed 2 nights in April 2017

Clean and nice”

I have stayed at Merchant Hotel a couple of times when on shorter business trips to Penang. The hotel is basic but clean and with nice staff. The breakfast buffet is also pretty basic but nice. The staff are all friendly. The location is in the city center not far away from main attractions. Nothing to complain about! I will certainly stay at Merchant Hotel again when visiting Penang next time. Just one thing that is sad: The restaurant at the ground floor was not open during evenings this second time when was staying at Merchant Hotel.

Reviewed June 26, 2017
9.3
Exceptional
RENATO from Philippines
Group
Stayed 3 nights in March 2016

Mesmerized”

Location, Helpful Staff and Enjoyable stay.

We enjoyed every moment of our stay in Merchant Hotel. The hotel is located centrally near to restaurants and bus stop where you can hop on a bus for free. The Penang heritage site is just 10 minutes walk. It seems everything is accessible from this hotel.We walked around the town and discovered eating places, art paintings on walls. some seen on posters and souvenir shirts of Penang. We visited Penang Hill and Batu Ferringhi night market. The Chinatown night market also offers variety of items and street foods. I love this city; quaint,yet charming in its own way.

Reviewed March 27, 2016
10.0
Exceptional
Melissa from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in July 2018

Superb Stay!”

Had a pleasant stay here in Merchant Hotel very friendly and professional front-office team check in and out was fast and thank you so much Mr Alif Akmal for personally attending us for changing room due to the clog bathroom they change us into bigger room with balcony! Breakfast was great (i love the hashbrown!) Clean and cold room high water pressure for a great shower! Will come back again soon! ❤️ Check in time is 3PM if you wish to check in early they will charge you RM50 for it. Deposits RM100 returnable during check out and heritage fee is chargeable RM2 per night. Parkings are available behind the hotel (1st come 1st served)

Reviewed July 25, 2018

Dear Melissa Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Hotel Manager)

Responded July 30, 2018
Merchant Hotel
8.3
Excellent
Ang from Singapore
Group
Stayed 3 nights in December 2015

Amazing hotel except for breakfast”

Location, Condition of rooms, Affordability

Very pleasant stay, condition of rooms are excellent and location is prime. Only complaints are that the hotel's breakfast is quite horrendous. We did not expect a 5 star hotel international breakfast obviously, because of the affordable prices, but it is still quite unacceptable. Firstly, variety is very limited, only about 4 items. Other than those items, there are cheap quality cornflakes, some bread and 2 kinds of fruits. Secondly, the fruits (watermeleon and honeydew) that were served were actually already spoilt. It obviously smells and tastes sour. Informed the service staff and they changed it. Coffee provided is very bland and tasteless. Second complaint is that they keycards they provide for access to the rooms goes out of order frequently. During our 3 night stay, we have changed keycards for about 8 times. Although the service staff told us that is was due to us placing the keycard close to our phones, it was not the case because sometimes we do not even bring the keycards out and the same thing happens over and over. Was really frustrated. To be honest, if Merchant Hotel wants to be listed as a 4 star hotel and for me to agree with it, it would be for it to revamp its whole breakfast quality and quantity.

Reviewed January 10, 2016
9.0
Exceptional
HAIQAL from Malaysia
Couple
Stayed 2 nights in March 2016

Excellent!!!”

Location. Friendly staffs. Cleanliness

Comfortable and great stay. The room need to have more sound proof as it's noisy in the morning or at night. You need to wait about 3 - 5 minutes with running waters on shower to get heated up, if this can be improved, it will be better. Breakfast need the most improvements. Nasi lemak without proper sambal is not called nasi lemak. Not sure what it's called if its served with sardin. Other than that, everything else is above expectation and I would certainly consider Merchant as my first choice on my next visit to Georgetown.

Reviewed March 08, 2016
8.8
Excellent
Rishwaraj from Malaysia
Couple
Stayed 1 night in February 2016

Location, value for money.”

The hotel is all about value for money and location. Stressing on the location, the hotel is strategically located within walking distances to all the major attractions in Georgetown, Penang. The hotel itself is relatively new, hence it is clean, in good condition and has its own parking lots. The deluxe king room that I took is spacious, clean and has good facilities such as wifi, mini fridge, safe and a bath tub. The TV offers good channels selection as well. The hotel staffs are very friendly. The only issue I faced was a little encounter that I had with a cockroach that somehow manage to crawl out of the washroom's drainage. Managed to subdue and trap the cockroach under the waste bin but a shaken occupant may have faced a bigger issue. I have informed the hotel staff about this matter during checkout and hope they rectify this problem (easily rectifiable by installed a net over the drainage). Other than that, the hotel is definitely value for money in a very strategic location.

Reviewed February 06, 2016
10.0
Exceptional
NAJIHAH from Malaysia
Solo traveler
Deluxe King Bed
Stayed 2 nights in June 2019

Excellent, friendly and clean”

Staff very friendly and helpful. Room clean and beautiful. Room no 2007. View very beautiful. Have iron and iron board inside the closet. Food for breakfast is good and variety. I will come again to penang and stay at merchant hotel

Reviewed June 28, 2019
8.7
Excellent
Tan from Singapore
Solo traveler
Stayed 3 nights in September 2015

location n price is fine”

1-Nice hotel... 2-Good Location... 3-Room Price is fine

Staff helpful, tat good free dink in mini bar, break fast no good.... location good, next to hotel there is food court plenty of food to choose with Live Song, will be back to stay in Merchant Hotel... Three to fiive times yearly to Penang... usually l stay in CitiTel or BaBay view Hotel

Reviewed October 02, 2015
10.0
Exceptional
Sein from Myanmar
Family with teens
Stayed 5 nights in March 2017

Exceptional”

There is no words to tell you truth how we pleased to stay at Merchant Hotel. Everything is perfect. Staffs are very friendly and helpful. Cleanliness and room facilities are excellent. They keep two cold drinks in frig for complimentry gift. Breakfast is also good. We recommand to choose this hotel. Sein Lin Aung (Myanmar).

Reviewed April 08, 2017
8.8
Excellent
Rodney from United States
Family with young children
Stayed 3 nights in March 2016

Maybe the best budget hotel in Penang”

We spent 3 nights at Merchant Hotel and it was a very pleasant stay. The free buffet breakfast wasn't anything to write home about, but they had all the basics including baked eggs, very good whole wheat toast and fresh watermelon & fruit. Staff were very polite and friendly. Our room looked new. The location was handy with several nice restaurants nearby. We would definitely visit again and recommend to our friends.

Reviewed March 21, 2016
8.7
Excellent
Brendan from Canada
Family with young children
Stayed 3 nights in October 2015

Great Stay”

Great price, comfortable room, amazing staff

Merchant was a fantastic value for money. The room was nice and it had a bathtub which was great for our daughter. The staff were very friendly and very helpful. The hotel is north of Old Town but within walking distance and there are some good restaurants nearby. The only below-average part of our stay wad the food. The free breakfast was decent, no compaints there, but we had dinner one night and the burgers (which received rave reviews) were not good. Other than that, it was an amazing stay.

Reviewed October 24, 2015
8.4
Excellent
Beng from Thailand
Group
Stayed 3 nights in April 2017

Good price point, great location”

The hotel is in a very good location, within Georgetown and is walking distance to a number of attractions but is still relatively quiet. Room cleanliness is generally satisfactory but a few of our rooms had minor small roaches and ants problems. No facilities onsite other than a small gym with a few treadmills and a multi function weights machine but the top floor boasts a small observation deck that has quite a good panorama of Georgetown. All in all, a very good deal for the price point.

Reviewed April 05, 2017
8.4
Excellent
Kian from Singapore
Couple
Deluxe Double or Twin Room
Stayed 3 nights in January 2017

Good location, but not for light sleeperzZZ”

Excellent located along Penang Road, this hotel is just a walk to the nearest Red Garden (for dinner or supper). It is conveniently accessible to any area within Georgetown and even to Komtar (15mins walk). However, the room condition of this hotel is slightly old and not sound proof (sound of running tap from the next door, door opening and closing etc). The toilet has poor air ventilation especially after hot shower, it took a while to become cool again. Overall, it is a pleasant stay here with the good location and value for money. Thanks for having us.

Reviewed January 18, 2017
8.0
Excellent
Mohd from Malaysia
Couple
Stayed 1 night in December 2016

Nice hotel”

Located in the middle of Penang heritage area.. easy to find food and convenient store..all the great place like street art, padang kota lama, 3d museum, penang port etc are walking distance.. all in all, a great hotel..nothing much to complaint..i had a wonderful night in Merchant Hotel..2 thumbs up!!

Reviewed December 09, 2016
8.7
Excellent
ISMAIL from Malaysia
Solo traveler
Stayed 2 nights in August 2015

Ambasador Hotel revisited!”

1.Location,2.Courteous receptionist and hotel staffs.3.Clean rooms and toilet

Use to patronise Ambasaddor Hotel in the late 70s early 80s.To my surprise Ambasaddor was rename Merchant Hotel,refurbishment was completed about two months ago.It was fabulous to see the revival of my old favourite joint! will definitely revisit Merchanct Hotel. To all staffs keep up the good work

Reviewed August 31, 2015
8.7
Excellent
Nurfariha from Malaysia
Couple
Stayed 1 night in October 2015

comfortable, strategic place”

place, room

the accommodation was very comfortable to stay in, the food was affordable with the rice that we paid, it is a very strategic place as it is located in the middle of the georgetown, we travel by bus as we came by bus and ferry. it is near to the bus stop so it is easy to get rapid penang. and theres also free shuttle bus at the bus stop that stops around the penang heritage around the city

Reviewed October 30, 2015
10.0
Exceptional
Sein from Myanmar
Group
Deluxe Twin - 2 Single Beds
Stayed 2 nights in October 2017

Recomend to stay there.”

Wherever I am in Penang, Merchant hotel is the best place for me to stay. Everything is perfect.

Reviewed October 27, 2017

Dear Sein, Thank you for your review about Merchant Hotel Penang !.We hope to see you again soon. Regards, The Management

Responded October 27, 2017
Merchant Hotel
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  • Excellent location
  • Cheong Fatt Tze - The Blue Mansion
  • Komtar Bus Terminal is within 0.85 km
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