Mercu Summer Suite KLCC @ Penguin Home

When booking was made not stated.. RM50 will be charge for cleaning. It is only stated as deposit of 250. You should just put your actual price.. without any additional price after guest made online payment. Bad and untruthful..!

Bedsheets was not changed, stained with blood and hair on bed. Blinds at bathroom and living was spoilt, missing a few pieces. No privacy at all. The washing machine was not functioning, Internet had no connectivity. Communicated above issues with the staff, they couldn't do much about it except changing bedsheet. Location was good, just 1km from KLCC. There were shops and cafe on ground floor

There are many ants, fall curtain rails, broken cabinets, air cond problems and dirty floors. In terms of refunds the room deposit is very late, at 8 pm the new transfer is transferred to my account. All the evidence of my conversation and the owner in the owner's store is very rude.

There were so many additional charges. The staff was not friendly . Additional pay for cleaning and parking which is ridiculous. Only one key card so only one person can leave at a time. Bedroom was smelly , bathroom had a pungent smell. Stains on the sofa. So not recommend this place to anyone. Even if the area is convenient I would still stay somewhere else.

Very clean and cool accommodation, the capsule bed was super comfortable and I slept like a baby in it. For such a great price I had access to a kitchen, swimming pool and amazing gym looking over the city, highly recomment this place!

Loving everything about it. A gentle reminder to those taking the capsules, pls bring your own hair dryer. The charging port of the capsule I stayed wasn't functioning but for a short night stay it was ok. Just have to be a bit patient on the password installed door (have to try many times to open it). Good for solo travellers.

good location in the city. the dormitory was creative and unique. a fun twist of change for travellers whose up for trying something new beside the normal hotel stay! would recommend others to try and experience this stay here. you'll get a chance to mingle with other travellers as well as the hosts are friendly and helpful with guiding the check ins. will definitely come back here again in the future as

Pros: 1. Near monorail and walk distance to klcc. 2. All facilities complete (iron,hair dryer,cooking and dining facilities,microwave,washer &dryer) 3.Big and clean room. Cons: 1. Only provide 1 access card it really not convenient when we entry/exit. 2. Tv just local channel and low signal. 3. Need to pay for parking 4. No housekeeping because it not hotel. 5. Pillow quality no good and no bath tube. But i still love to stay here and will recomend to my friend.

Before booking this place, do read the fine print.there are extra charges for cleaning service which may cost half of the accomodation price .

They charge 40RM for cleaning which I never experienced until we checked in. Be careful check in time is 3pm and even 30min earlier they don't allow. The worst experience was smell of CAT URINE in the bathroom disturbing our sleep, smells in the room, although they charged for cleaning room, towels SMELL badly like cockroach dropping and never came for cleaning like empty dustbin etc. Water Heater & electric kettle are not working, dishes have stains by previous guest. Will Never stay again!! Be careful before you book.

Overall stay is nice. Check in is after 3 pm. Managed to get into room around 1/2 - 1 hour later as housekeeping just finish cleaning up. Been told there's many check out and limited housekeeper. Bear in mind for parking. No parking card unless u asked the supervisor for renting the parking card. RM 25 per day. Penguin home need to provide another room card as only 1 card provided for the room. Main door for house can be access with manual key, not access card. Basic necessity provided such as towels, shampoo, body wash & cutlery. Oh, they also have smart tv and wifi.

The room was nice and cleanit was 2 bedrooms. everything is ok Except the unpleasant smell of our room specially the comforter and pillow. we didnt notice at 1st maybe bcoz we are so tired and we want to rest so bad. so in the morning i notice the smell of my pillow and the comforter 🤮 maybe they never change it after the 1st user, they just sprayed a fabric conditioner😏

Nice Location downstair got convenient forshop ,near to Pavillion, LRT station, KLCC and with a Valuable price. But we need to pay the Parking Ticket ourself .

I reached to the lobby at 3pm, and there was a nice lady waiting for me. She passed the key and access cards to me and explained everything in a nice way. I entered the apartment and foind out that it's really nice and clean apartment. All services are privided such as washing machines, ironing, Big smart tv with a lot of movies,, Nice view, quick internet, 24hrs shoping store down in the lobby. When I checek out, the person named Rafeal ( Phlpino guy) came stalraight away after calling, and returned my deposite. He was really nice and friendly. He speaks a little bit Arabic which makes things much easier for Arabs. In short, Fantastic Apartment and respectfull staffs. Thank you Sultan

Love the location and the apt. Staff are very nice and attentive to us. We stayed few days during our first visit and we came back to stay another 4 nights after our trip around Malaysia. Love the hospitality. The only thing missing is hooks for towels in the bathroom and bedroom. Everything else is perfect. The views, space and kitchen.

Been a few times staying at Mercu Summer Suites but in different units. This one in particular is actually a nice unit with basic amenities given. The host was really friendly and gave us all the correct infos. A plus point is for travellers with vehicle, this unit comes with the parking season pass which makes it soo very convenient. Always we had units that didn't provide any, which means another RM15 parking fee per nite. Anyway, could do a better setup by providing quality pillows and probably add in an iptv. Apart from that, it was a cozy place to stay.

Pros: -24hr safety -central location -easy access to train station for those not driving -beautiful pool Cons: -only 1 toilet for a 2-bedroom apartment -had to do auto tuning for our tv -tv remote was spoilt. Had to use remote control app on our hp. -no housekeeping -jacuzzi at the pool was cold Overall, we enjoyed our stay. Will definitely make a comeback!

I arrived late on my check in day and to my horror, was informed that my room had been sold off as Agoda did not notify the operator of my arrival on the day (Agoda, you guys should look into this!). Anyhow, the owners have other units in another development nearby being at Vortex (very near Concorde KL) and was brought there. Was given a nice condo unit on the 16th floor overlooking Saloma bistro which has 2 bedrooms and 2 toilets, a functioning kitchen and decent living room and eating area. Place was clean and tidy and a perfect place for me to leave my family whilst I went out for meetings. Pool area is great and by daughter loved it. Only gripe (minor actually) is that as THIS IS NOT A HOTEL so towels are not changed and place is not cleaned daily. No towels provided at the pool either. So, unit can do with some place to hang towels, a broom to sweep the floor (as a 3 year old can make a mess at meal times) and more pillows. Nevertheless, for the price and its great location (reasonable walking distance to KLCC, LRT and monorail), I will come here again with my family. In addition, there are stalls on the small road behind the condo so local breakfast is easy to find (just that the condo's rear access is not opened all the time so may have to take a longer route)

Waited for more than 30mins for check in and check out even informed earlier as no reception counter. Time wasting Poor customer service Poor service - wanted to collect extra cleaning fees which was not highlight during my booking. photo in the agoda different from actual site

My family enjoyed our stay in Mercu Summer Suite KLCC while in Malaysia. The place is clean, spacious and very near to places we visited like the Petronas Tower，KL Tower and Suria Mall. Aside from this, Rafael, one of the staff, has been so accommodating. My family would definitely stay in Mercu Summer Suite when we visit Malaysia again in the future. Mercu Summer Suite is worth the price we paid for.