Very good 7.2
Based on 662 reviews

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About this property


This accommodation is suitable for both business and leisure travelers as it is conveniently located near several attractions and modes of transport. Enjoy local, international, or Japanese cuisine from the Tochigi and Casa Luna restaurants. Sip mixed drinks and cocktails at the Pillar Bar or have them delivered to you while you lounge by the pool. Stay fit while vacationing at the on-site fitness center or walk to nearby locations like Lucky Plaza and Cinema City. There are massage services and a sauna room to ensure a comfortable and relaxing stay at the Mercure Batam Hotel. Reservations are simple via our secure online booking form. Just enter your desired dates and submit.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area


  • Elevator
  • Front desk [24-hour]
  • Pets allowed
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Verified traveler reviews

Filter by traveler type
Very good

based on 662 reviews
  • Cleanliness 7.4
  • Facilities 7.2
  • Location 6.9
  • Room comfort and quality 7.6
  • Service 7.4
  • Value for money 7.7
  • Food and dining 6.6
Sort by

HIOK from Malaysia
Deluxe double room
Stayed 2 nights in September 2016
a bit far from central
a bit far from main shopping area and free shuttle bus timing are not so frequent.
Reviewed September 22, 2016

Joel from Singapore
Standard Double Room
Stayed 2 nights in September 2016
Everything is good. Just that location is quite far from any place that travellers would go
Value for Money
Reviewed September 13, 2016

Mohammad from Singapore
Standard Double Room
Stayed 2 nights in August 2016
Family of 5
We stayed on level 7 with newly renovated room. The room is very spacious, new concept of design and most of all is very comfortable room for US. Highly recommended on LEVEL 7.
Reviewed August 30, 2016

Noor from Singapore
Standard Double Room
Stayed 2 nights in August 2016
Staff wasn't helpful, location abit further down
I love the cleanliness & the room is spacious and comfortable. Everything was fine except the staffs. They appeared friendly but they make empty promises. First, we checked in late but we were given tea to drink. We booked two rooms, and only one room was ready. They promised to sent the keys up for the second room but in the end didn't and we only got to know that they needed a passport to register when we called the reception. So what if we never call? Another is when we requested for an iron & iron board, they said they will send it to us right away, but in the end they didn't until we have to go already. Another is the location is quite further from the malls and thank god we engage a driver if not we wouldn't get a cab around there! Anyway, the stay was a pleasant stay because the environment was beautiful and comfy but please improve on your staff service.
Reviewed August 22, 2016

Febbry from Indonesia
Families with young children
Standard Twin Room
Stayed 1 night in August 2016
I enjoyed the gym facilities and swimming pool. The room was cozy and comfortable. However, we were not allowed to change to a newer room as others were occupied. Unfortunately, we bought a pendant for our birthday friend and we lost it after we checked out. The mystery remains unsolved. We were unsure if it is in the hotel or we lost it outside.
Reviewed August 22, 2016

elyana from Indonesia
Standard Double Room
Stayed 2 nights in August 2016
Value for money
The room is really not bad as I believe they just renovated it. I would really go back again if I were to go batam
Reviewed August 21, 2016

Robert from Singapore
Solo travelers
Standard Double Room
Stayed 1 night in August 2016
Satisfied Customer
The place is commendable - from the Staffs, my room to facilities. It's worth your money....
Reviewed August 10, 2016

Muhammad from Singapore
Standard Double Room
Stayed 1 night in August 2016
Faulty air con
The air con was not in good condition, as i already set it high the room was not that cold as expected.
Reviewed August 08, 2016

Muhammad from Singapore
Solo travelers
Standard Double Room
Stayed 1 night in August 2016
Excellent choice
Hotel location is really near nagoya.. Pleasant, clean and quiet.
Reviewed August 04, 2016

Ahmad from Malaysia
Solo travelers
Standard Double Room
Stayed 2 nights in February 2016
very good and clean
spending 2 nights and it is very good hotel and recommended to the one who dont like busy downtown.
Reviewed July 28, 2016


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