Excellent value for money. ”

Great rooms and location.

Location not central. At breakfast staff moving clients without consent merely to set tables ”

Reception desk were helpful. Hotel phone system not working & from signs on walls had been so for some time. No porters & entrance difficult with heavy luggage. Breakfast waiters acted rudely upsetting several customers. Hotel appears to mainly aim for business conferences.

Very good”

I had apleasant stay

Mercure Chateau Chartrons Hotel”

cozy”

staff are very helpful, located in center area and easy to find food

nice staff”

very helpful to each customer, better to have a car to explore in bordeaux

very traditional city”

staff very helpful, free access of internet everywhere in the hotel. parking is easy

great room but location could be better”

we had a great sized room which was clean and well thought out. the staff are friendly. there are some good places to eat near by but a 30 min walk to town however very good transport.

Good sized bedrooms with nice outdoor dining”

Nice sized bedrooms with lovely outdoor area for dining. Internet connection very slow and filters in and out but bearable. My only complaint was the lack of transparency with the airport transfer: the hotel organised a taxi from the hotel to the airport and I was overcharged at Euros 45! Bear in mind that this hotel is not even in the city centre and only takes 15 min to drive to the airport. The hotel and the driver claimed that a surcharge at the discretion of the driver was charged..... the hotel really should be forewarning their clients and broker a fixed price for their guests, as well as propose different transport options to their guests. The return taxi ride was almost 1/2 the price of 1 x night hotel room!!!!

Very good breakfast buffet”

Clearly a business and convention hotel lacking any atmosphere or soul. Pleasant room with comfortable arm chair,decent bathroom. Good breakfast buffet apart from unspeakable scrambled eggs which were inedible and no attempt was made to restock items which had run out. I would not stay here again as I visited during very poor spring weather and the location of the hotel was too far out of the centre.

Trop excentre ”

Hôtel qui n’a aucun charme très mal placé par rapport au centre ville très vieillissant. Literie de mauvaise qualité. Petit déjeuner n’est vraiment pas terrible. Seul point positif accueil et bar personnel adorable.

pas a la hauteur d'un 4 étoiles”

nous avons été assez déçus de cet hotel qui se veut un 4 étoiles. Hotel très impersonnel, des odeurs de spray à toilettes dans la réception, ça sent très mauvais dans les étages, certainement du a la moquette plus qu'ancienne. L'hotel fait en plus payer le parking 10 euros a ses clients. C'est plutot du niveau de prestation d'un 3 étoiles.

Très bon accueil. ”

Dîner excellent

Exellent hotel”

La qualité des produits que se soit restauration ou petit déjeuner est exellente .Très bon accueil.

Très déçu”

Un peu déçu ! L'hôtel est à 20 minutes à pied du centre ancien de Bordeaux, l'accueil est plutôt moyen, les chambres sont toutes petites, et le confort n'est pas à la hauteur d'un 4 étoiles. Cependant en pleine vacances de noël, nous avons payé le prix fort. Le petit-déjeuner est très correct, quant au patio : avec du soleil, ça doit-être du bonheur !

Emplacement pratique et chambres confortables”

J'ai beaucoup apprécié l'emplacement de l'hôtel à deux pas de la vieille ville, tout proche de nombreux commerces et juste en face d'un parking. Par ailleurs, l'accueil était très agréable et de bons conseils étaient fournis.

Posizione assai lontana dal centro.”

Albergone da viagg di lavoro o da pullman di viaggi organizzati.