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Mercure Charlestown
Mercure Charlestown
Mercure Charlestown
Mercure Charlestown
Mercure Charlestown
Mercure Charlestown
Mercure Charlestown

Removed from saved list

8

Excellent

1,256 reviews

1,256 reviews

Breakfast8
Housekeeping7
Food & Dining3

The staff were helpful and pleasant and the facilities were great.

Kate
- Feb 23, 2020
Highly rated by guests – 82% would recommend
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Blackbutt Reserve 2.6 km
Merewether Baths 4.8 km
Merewether Beach 5.0 km
Newcastle Memorial Walk 6.2 km
Bathers Way Coastal Walk 7.0 km
Newcastle Museum 7.1 km
Christ Church Cathedral 7.6 km
Fort Scratchley 8.6 km
Nobbys Head and Breakwall 8.6 km
Nobbys Beach 9.1 km
Nearby landmarks
Robert Paul Jewellery 1.2 km
Westfield Kotara 1.8 km
Blackbutt Reserve 2.6 km
Newcastle Private Hospital - Kingston Building 3.6 km
Royal Newcastle Centre 3.7 km
John Hunter Hospital 3.8 km
Newcastle City Farmers Market 4.5 km
Merewether Baths 4.8 km
Merewether Beach 5.0 km
William Lyne Day Hospital 5.4 km
Free Wi-Fi

Mercure Charlestown

109 Madison Drive, Adamstown, Newcastle, Australia, 2290 - See map
ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Bar

  • Garden

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Swimming pool [indoor]

Fitness center

Luggage storage

Spa

Value for money8.0
Distance to city center7km
Location rating8.0
Nearest airportNewcastle Airport (NTL)
Distance to airport21.0 km

Rooms available at Mercure Charlestown

Excellent
Room comfort & quality

8.3

Standard Room 1 Queen Bed
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Privilege King Room
...
  • Room size: 32 m²/344 ft²
  • Sea view
  • 1 king bed
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Standard Twin Room 1 Queen and 1 Single Bed
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
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Standard Triple
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 queen bed and 2 single be...
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Standard King room 1 King Bed
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 king bed
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Executive King Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 king bed
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2 Queen Beds No Smoking
...
  • Room size: 24 m²/258 ft²
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2 Queen Beds No Smoking
...
  • Room size: 32 m²/344 ft²
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Standard Quadruple Room
...
  • Room size: 32 m²/344 ft²
  • 1 queen bed and 2 single be...
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Deluxe Queen Room
...
  • Room size: 24 m²/258 ft²
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Frequently asked questions

What time is check-in and check-out at Mercure Charlestown?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to Mercure Charlestown?

Mercure Charlestown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 60 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Charlestown has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Newcastle with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mercure Charlestown?

Start your mornings right, with the continental and buffet breakfast options offered at Mercure Charlestown. Adults can enjoy breakfast offered with an additional charge of 20 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Charlestown?

Mercure Charlestown features an on-site restaurant for your dining convenience.

What is the smoking policy at Mercure Charlestown?

Mercure Charlestown does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Mercure Charlestown?

Restaurants including The Madison, Bistro Blu and Babbingtons are popular in Mercure Charlestown’s neighborhood which is known as Adamstown.

What popular shopping places are close to Mercure Charlestown?

Shopping options in Mercure Charlestown’s Adamstown neighborhood include Westfield Kotara and Newcastle City Farmers Market.

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Explore the neighborhood

What people love about Mercure Charlestown

  • 10

    Exceptional
    Staff 

    "The staff were helpful and pleasant and the facilities were great."

    Kate

    |

    February 23, 2020

  • 10

    Exceptional

    "Best hotel with easy access, good location and friendly staff."

    Pranav

    |

    April 14, 2021

  • 9.2

    Exceptional
    Breakfast

    "One of the nicest buffet breakfast I've had in a long time."

    Daniel

    |

    August 6, 2019

Overall rating:

8

Excellent
1,256 reviews
Cleanliness
8.1
Facilities
7.6
Location
8.0
Read all reviews >
What travelers say they love:
Lovely stay, comfy bed and spacious airy room.
Carolyn from Australia
Couple
More about Mercure Charlestown

More about Mercure Charlestown

Designed for both business and leisure travel, Mercure Charlestown Hotel is ideally situated in Adamstown; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Westfield Kotara, Blackbutt Reserve, Newcastle Private Hospital - Kingston Building.

First-rate hotel services and facilities that define the Accor Hotels experience await you at the Mercure Charlestown Hotel. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, daily housekeeping, taxi service, ticket service, express check-in/check-out.

The ambiance of Mercure Charlestown Hotel is reflected in every guestroom. television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating are just some of the facilities that can be found throughout the property. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as outdoor pool, garden. Whatever your reason for visiting Newcastle, the Mercure Charlestown Hotel is the perfect venue for an exhilarating and exciting break away.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

6 mentions

Food & Dining

4 mentions

Housekeeping

4 mentions

Swimming Pool

2 mentions

Languages spoken

  • English

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • Check-in/out [express]
  • Fire extinguisher
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Individual air conditioning
  • Ironing facilities
  • Mini bar
  • Satellite/cable channels
  • Shower
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
  • Gluten-free
Restaurants on site

Madison Kitchen + Bar

  • Cuisine: Local, Grill/BBQ, Australian
  • Menu: Buffet, A-la-carte
Location
109 Madison Drive, Adamstown, Newcastle, Australia, 2290
Very good
Location

8

Airports

  • Newcastle Airport (NTL)
    21.0 km
  • Palm Beach Seaplane Base (LBH)
    78.8 km

Hospital or clinic

  • Newcastle Private Hospital - Kingston Building
    3.6 km

Convenience store

  • Coles Express
    1.6 km

Cash withdrawal

  • ATM
    1.1 km
What's nearby

Popular landmarks

  • Blackbutt Reserve
    2.6 km
  • Merewether Baths
    4.8 km
  • Merewether Beach
    5.0 km
  • Newcastle Memorial Walk
    6.2 km
  • Bathers Way Coastal Walk
    7.0 km
  • Newcastle Museum
    7.1 km
  • Christ Church Cathedral
    7.6 km
  • Fort Scratchley
    8.6 km
  • Nobbys Head and Breakwall
    8.6 km
  • Nobbys Beach
    9.1 km

Nearby landmarks

  • Robert Paul Jewellery
    1.2 km
  • Westfield Kotara
    1.8 km
  • Blackbutt Reserve
    2.6 km
  • Newcastle Private Hospital - Kingston Building
    3.6 km
  • Royal Newcastle Centre
    3.7 km
  • John Hunter Hospital
    3.8 km
  • Newcastle City Farmers Market
    4.5 km
  • Merewether Baths
    4.8 km
  • Merewether Beach
    5.0 km
  • William Lyne Day Hospital
    5.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-0 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 1 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until21:00
  • Check-out until10:00
  • Reception open until21:00

Getting around

  • Airport transfer fee60 AUD
  • Distance from city center7km

Extras

  • Breakfast charge (unless included in room price)20 AUD

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 53
  • Room voltage240
  • Year property opened1980

Parking

  • Daily parking fee0 AUD
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Charlestown from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.1
Facilities7.6
Location8.0
Room comfort and quality8.3
Service8.5
Value for money8.0
High score for Newcastle
Rating
9+ Exceptional (25)
8-9 Excellent (12)
7-8 Very Good (17)
6-7 Good (7)
<6 Below Expectation (14)
Time of the year
Mar - May (12)
Jun - Aug (20)
Sep - Nov (20)
Dec - Feb (23)
All guests (156)
All room types
All languages

Show reviews that mention 

Showing 75 verified guest comments
1234
10.0
Exceptional
HEATHER from Australia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in December 2013

MAGICAL MECURE”

the best bed ever, beautiful pillows, and linen,

We were welcomed by friendly co operative staff, they were most helpful will all of our enquires, nothing was to much trouble for them. I have stayed here quite a few times now, and I am never dissapointed. I would highly recomment this hotel, for all types of activities. Charlestown is just on the door step, and Charlestown Square is out of this world, you must take a visit and do the Gold Class cinema, Newcastle is just a hop skip and a jump away, and even Garden City is well worth a look

Reviewed January 07, 2014

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9.6
Exceptional
Leanne from Australia
Solo traveler
Standard King room 1 King Bed
Stayed 3 nights in August 2017

Perfect Stay”

From the front desk to the breakfast staff and the cleaning team, I have nothing but high praise for the Mercure Charlestown! They made my stay feel like home away from home and they were so friendly! The room was meticulously clean and the breakfast bar was delicious! Would definitely recommend and already plan to return soon!

Reviewed August 14, 2017

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Hi Leanne, Thank you for taking the time to leave us such a nice review. We certainly have a wonderful team of staff and i will be sure to share your comments with them. Thank you again for sharing your experience. We look forward to seeing you on your next visit. Kind regards, Vanessa.

Responded August 31, 2017
Mercure Charlestown
8.4
Excellent
David from Australia
Family with young children
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 1 night in December 2016

Enjoyable and comfy stay”

Enjoyed our stay here. The pool was a nice play for the kids after a day's driving. And it's quite a view on this side of the building, up on a hill facing north-east towards Newcastle. We didn't get the view on our room's side but the family room was spacious enough with all the standard room features done well. Beds and pillows were comfy. Everything was clean and tidy and when the aircon remote got stuck on 'freezing' after our swim (shiver!) the front desk assisted immediately with a visit and quick press of the reset button. Who'd've thought?! Also has a bar and restaurant, neither of which we used. Would return here when travelling that way again.

Reviewed January 05, 2017

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9.7
Exceptional
Sue from Australia
Couple
Standard Room 1 Queen Bed
Stayed 4 nights in December 2013

Great view”

The hotel is at one of the highest points and had a great view either side, room was clean and well equipped, The pool was solar heated.

The room was clean and well equipped with a balcony. Staff were friendly and helpful. Nice pool to cool down in. The location was central to everything in the Newcastle area and the views were awesome.

Reviewed December 27, 2013

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8.4
Excellent
Joanne from Australia
Family with teens
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 2 nights in December 2017

Our stay at Mercure was stress free, and relaxing. Our room was exceptionally clean and tidy. Staff ”

Our stay at Mercure was stress free, and relaxing. Our room was exceptionally clean and tidy. Staff Were very friendly and helpful. Highly recommend restaurant food was really yummy and fresh

Reviewed December 16, 2017

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8.0
Excellent
Troy from Australia
Family with young children
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 4 nights in January 2019

Great Location , Great facilities, Great place to stay. ”

Pros : Value for money compared to hotels closer to city centre , great pool & restaurant , nice cosy little rooms with air con / comfy bedding / nice hot showers. Cons: Massive cockroaches in room , had 3 during our 4 nights we had to deal with but not a deal breaker.

Reviewed January 17, 2019

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9.7
Exceptional
HEATHER from Australia
Couple
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 1 night in December 2012

mecure charlestown”

great location

Can not say enought good things about this stay. The rooms are excellent, restaurant is beautiful. food great, pool amazing, and the view, fantastic. All the staff were very accommodating, and nothing was to much trouble for them. The location is quite and restfull, but still close to 3 major shopping areas. The breakfast on offer is super . and caters to all tases. really enjoyed this. I would most definitely be recommending this venue to all my collegues and friends and family, and will be returning again for a much longer stay next time around.

Reviewed January 15, 2013

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10.0
Exceptional
Marie from Australia
Solo traveler
Standard Room 1 Queen Bed
Stayed 4 nights in August 2016

Excellent!!”

Room was great, facilities were phenomenal, and the distance was main road and bus stops were spot on. Highly recommend this hotel and will definitely be booking with them again!

Reviewed September 04, 2016

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4.0
Ying from Hong Kong SAR, China
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in April 2019

Perhaps need to renovate? ”

It's located in Charlestown (next to Newcastle) and is already far from city center. The room is similar to local backpack hotel but we are paying like 140 AUD. There is no lift and my room is at second floor and so I took 2 luggage up to the stairs. The room looks so old and the window is too thin that you can hear clearly a motorbike passing the road. One good point is you could see the stars at night but it's available all around Charlestown. So I wouldn't recommend customer with heavy luggage and easily wake up by noise.

Reviewed April 22, 2019

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Hi Ying, Thank you for taking the time to leave us a review. Guests feedback is always important to us. We are central to most places in Lake Macquarie such as the major shopping malls 2 minutes down the road and 20 minutes out of the centre of Newcastle. We have recently undergone many renovations which are still on going and are looking forward to sharing the end results! We are off the high way on a quieter street so noise usually isn't an issue, However for light sleepers i suggest our King rooms as they are not on the road side. We offer downstairs rooms for guests who prefer easy access available upon request and availability when booking. Thank you again for taking the time to share your experience and we hope to have the opportunity to show you an even better one on your next trip. Kind regards, Vanessa

Responded June 16, 2019
Mercure Charlestown
10.0
Exceptional
Kate from Australia
Family with teens
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 1 night in February 2020

Very pleasant”

My stay was with my 2 children aged 14,12. We were visiting to watch my nephew play league and just wanted to be central to everywhere and comfortable. The location was fantastic the room was clean and comfortable. The staff were helpful and pleasant and the facilities were great. My son used the pool which was very clean, quite impressive. We had the buffet breakfast which was great value for money. Will definately return.

Reviewed February 23, 2020

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Hi Kate, Thank you for taking the time to let us know you had a great stay. We hope your nephews game went well and we look forward to seeing you again next time. Kind regards, Vanessa.

Responded March 04, 2020
Mercure Charlestown
8.8
Excellent
ALisha from Australia
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in April 2018

Our stay”

Hotel was lovely and the location was absolutely perfect everything was a 5 min drive away even less. The only thing I'd fault is the furniture in the balcony the plastic chairs were worn out and not a good look for the hotel. Other than that there were no issues. We had a lovely stay.

Reviewed April 23, 2018

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4.4
NATAN from Australia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in September 2020

DON'T JUDGE A BOOK BY ITS COVER!!”

Mediocre hotel, should really be called a Motel. Mercure is normally high quality, however this place has a nice looking foyer, restaurant and small pool. That's about it!! The rooms are outdated, must have been a very old 70's style Motel in its past, dressed up as a Mercure. Tiles were cracked in the bathroom, plenty of scuff marks everywhere, taps old and broken & the bath had mould around it. The shower was put in the wrong place (within the bath), so I felt like I was standing on my tippy toes!! The noise from the road was ridiculous- cars and bikes revving their motors from 11pm onwards. The food from the restaurant was pricey, however, high quality- really good! The customer service was really good at reception. Think twice about staying here if you want a nice quiet night!!

Reviewed September 20, 2020

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7.6
Very good
Daniele from Australia
Business traveler
Standard Room 1 Queen Bed
Stayed 1 night in August 2017

My Opinion”

Pretty well standard for a regional hotel. Bed was comfortable. Not much noise. Good air-conditioning. Good food in a reasonably priced restaurant.

Reviewed August 31, 2017

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7.2
Very good
Emily from Australia
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in November 2017

Very Bad Smell”

We were enjoying our stay but were unpleasantly greeted with an appalling sewage smell on our second day as we walked to our car. We could smell it inside the hotel before exiting to the car park. Not sure what they were trying to fix but it left the both of us feeling very unwell. The strongest most disgusting smell. Otherwise its okay but would probably stay somewhere else next time just in case this is a weekly scheduled procedure or something.

Reviewed November 11, 2018

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10.0
Exceptional
Thaddeus from Malaysia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in July 2018

Exceptional”

Arrived the Hotel at 1am, called the reception and they came out within 2mins. Excellent service from the receptionist.

Reviewed July 12, 2018

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Thank you for your review it is always a pleasure to receive positive feedback. We are always happy to assist our guests and are pleased we have achieved this. We hope your next visit will be as pleasant as the last. Kind regards, Vanessa

Responded July 18, 2018
Mercure Charlestown
9.2
Exceptional
Daniel from Australia
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in June 2019

Fabulous breakfast”

One of the nicest buffet breakfast I've had in a long time. Rooms are nice although a little bit far to travel into the city centre .

Reviewed August 06, 2019

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8.0
Excellent
Aileen from Indonesia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in August 2013

great place to stay”

clean, neat and great location.

It was a good experience, and the staff is friendly. Gave us late check out, when we woke up late. The hotel is in the good location, close the town centre. highly recommended

Reviewed April 12, 2014

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8.7
Excellent
Pablo from Colombia
Family with young children
Standard Room 1 Queen Bed
Stayed 1 night in July 2015

Nice place”

Room size, clean, free brekfast

Nice place to stay its not on the best location (as there is nothing walking distance) however the free breakfast and the room size are a plus. Would stay here again

Reviewed July 16, 2015

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9.0
Exceptional
Karen from Australia
Solo traveler
Standard Room 1 Queen Bed
Stayed 1 night in August 2015

Clean and comfortable”

Bed was comfy, big room, very quiet

Good. Probably on the lower of a four star hotel but otherwise acceptable.

Reviewed August 31, 2015

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7.2
Very good
marty
Couple
Standard Room 1 Queen Bed
Stayed 1 night in March 2019

Needs better airconditioning in the rooms was very muggy and warm and couldn't even feel the aircon ”

Aircon was on for a good 5 hours and still couldn't feel it. Shower head needs to moved up don't think they thought of average height people have to bend down to get my head wet. Other then that good place to stay at a good price

Reviewed March 18, 2019

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Hi Marty, We appreciate you taking the time to share your experience as guests feedback is very important to us. Please always feel free to call reception during your stay if there is an issue so we can promptly assist to make sure you have a perfect stay. We hope to see you again soon. Kind regards, Vanessa

Responded April 12, 2019
Mercure Charlestown
1234
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