Mercure Charlestown
Situated in Newcastle city center, Mercure Charlestown is the perfect place to experience Newcastle and its surroundings. With a wide number of attractions to discover, this sought-after part of town will not cease to amaze you.
Mercure Charlestown provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Newcastle even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out and luggage storage for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Mercure Charlestown. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Mercure Charlestown include special design features like a balcony or terrace. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Mercure Charlestown. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Mercure Charlestown lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the spa. Start your vacation off right with a dip in the pool.
Around the property
Mercure Charlestown provides an excellent base for exploring the sights of Newcastle in-depth. There are lots of things you and your travel group can do near Mercure Charlestown, starting with visits to Blackbutt Reserve just 2.5 km away. Keep your vacation simple, with a visit to Nobbys Beach just 9.1 km away, where the ocean breeze makes you instantly feel relaxed. An afternoon of browsing the works at Fort Scratchley located 8.6 km away can familiarize you with the local art scene.
Very pleasant”
My stay was with my 2 children aged 14,12. We were visiting to watch my nephew play league and just wanted to be central to everywhere and comfortable. The location was fantastic the room was clean and comfortable. The staff were helpful and pleasant and the facilities were great. My son used the pool which was very clean, quite impressive. We had the buffet breakfast which was great value for money. Will definately return.
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Hi Kate, Thank you for taking the time to let us know you had a great stay. We hope your nephews game went well and we look forward to seeing you again next time. Kind regards, Vanessa.
Hotel Stay”
Best hotel with easy access, good location and friendly staff.
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Comfy, clean and welcoming. ”
The Mercure at Charlestown was comfy, clean and staff were very welcoming. Staying in a family room with everything available that was listed, clean and the beds were comfortable.
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Always enjoy staying here. Staff are all friendly. Dinner was exceptional.”
Handy to shopping.
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Comfortable place to stay”
Place is clean & tidy. We had good nights of sleep. Restaurant serves high quality & superb meals for dining but a bit pricey. Breakfast is really great with a lot of choices. Centrally located & easy access to nearby malls.
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Fabulous breakfast”
One of the nicest buffet breakfast I've had in a long time. Rooms are nice although a little bit far to travel into the city centre .
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Parfsit”
L'excellence du service.
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Great Location , Great facilities, Great place to stay. ”
Pros : Value for money compared to hotels closer to city centre , great pool & restaurant , nice cosy little rooms with air con / comfy bedding / nice hot showers. Cons: Massive cockroaches in room , had 3 during our 4 nights we had to deal with but not a deal breaker.
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Excellent”
Clean and comfort stay.
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Good location and friendly staff”
Good location, easy to nearby shopping center. The room is clean and the beds are comfortable! The only bad thing is internet reception is super bad!! The second day is no reception at all.
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Needs better airconditioning in the rooms was very muggy and warm and couldn't even feel the aircon ”
Aircon was on for a good 5 hours and still couldn't feel it. Shower head needs to moved up don't think they thought of average height people have to bend down to get my head wet. Other then that good place to stay at a good price
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Hi Marty, We appreciate you taking the time to share your experience as guests feedback is very important to us. Please always feel free to call reception during your stay if there is an issue so we can promptly assist to make sure you have a perfect stay. We hope to see you again soon. Kind regards, Vanessa
Good hotel but cleaning is not the best”
Stay for 4 days but didn't vacuum or cleaning bathroom floor at all. Felt bit of dusty in room. Service and staff was nice.
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Very good”
A lift would be good
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Very good”
Our stay was pleasant, we had a swim in the pool which was quite clean. It is an older style hotel, friendly staff and overall good.
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Very good”
Rooms are tired. Some staff were fabulous and others indifferent. Location was convenient.
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Hi Georgia, Thank you for taking the time to share your experience. Our location certainly is central to most places and we have some fantastic staff our apologies if we fell short at any point on this occasion. We have recently undergone renovations in many areas with renovations still ongoing we are most looking forward to sharing the end results with our guests. We hope to see you on your next trip. Kind regards, Vanessa
Value for money”
Hotel met our needs and provided value for money. Easy access and parking.
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Great value for money”
My stay was great- heaps of parking at the rear of the building.
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DON'T JUDGE A BOOK BY ITS COVER!!”
Mediocre hotel, should really be called a Motel. Mercure is normally high quality, however this place has a nice looking foyer, restaurant and small pool. That's about it!! The rooms are outdated, must have been a very old 70's style Motel in its past, dressed up as a Mercure. Tiles were cracked in the bathroom, plenty of scuff marks everywhere, taps old and broken & the bath had mould around it. The shower was put in the wrong place (within the bath), so I felt like I was standing on my tippy toes!! The noise from the road was ridiculous- cars and bikes revving their motors from 11pm onwards. The food from the restaurant was pricey, however, high quality- really good! The customer service was really good at reception. Think twice about staying here if you want a nice quiet night!!
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Dripping taps, stinking drain, false fire alarm at 11:30pm.”
Only a simple spray of disinfectant into drain that did nothing to dissipate the stink. Dripping taps kept me awake for a while. False alarm had everyone up and scared. When I spoke to staff member before settling my bill, the care factor was nil. Breakfast was good.
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Perhaps need to renovate? ”
It's located in Charlestown (next to Newcastle) and is already far from city center. The room is similar to local backpack hotel but we are paying like 140 AUD. There is no lift and my room is at second floor and so I took 2 luggage up to the stairs. The room looks so old and the window is too thin that you can hear clearly a motorbike passing the road. One good point is you could see the stars at night but it's available all around Charlestown. So I wouldn't recommend customer with heavy luggage and easily wake up by noise.
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Hi Ying, Thank you for taking the time to leave us a review. Guests feedback is always important to us. We are central to most places in Lake Macquarie such as the major shopping malls 2 minutes down the road and 20 minutes out of the centre of Newcastle. We have recently undergone many renovations which are still on going and are looking forward to sharing the end results! We are off the high way on a quieter street so noise usually isn't an issue, However for light sleepers i suggest our King rooms as they are not on the road side. We offer downstairs rooms for guests who prefer easy access available upon request and availability when booking. Thank you again for taking the time to share your experience and we hope to have the opportunity to show you an even better one on your next trip. Kind regards, Vanessa