MAGICAL MECURE”

We were welcomed by friendly co operative staff, they were most helpful will all of our enquires, nothing was to much trouble for them. I have stayed here quite a few times now, and I am never dissapointed. I would highly recomment this hotel, for all types of activities. Charlestown is just on the door step, and Charlestown Square is out of this world, you must take a visit and do the Gold Class cinema, Newcastle is just a hop skip and a jump away, and even Garden City is well worth a look

Perfect Stay”

From the front desk to the breakfast staff and the cleaning team, I have nothing but high praise for the Mercure Charlestown! They made my stay feel like home away from home and they were so friendly! The room was meticulously clean and the breakfast bar was delicious! Would definitely recommend and already plan to return soon!

Enjoyable and comfy stay”

Enjoyed our stay here. The pool was a nice play for the kids after a day's driving. And it's quite a view on this side of the building, up on a hill facing north-east towards Newcastle. We didn't get the view on our room's side but the family room was spacious enough with all the standard room features done well. Beds and pillows were comfy. Everything was clean and tidy and when the aircon remote got stuck on 'freezing' after our swim (shiver!) the front desk assisted immediately with a visit and quick press of the reset button. Who'd've thought?! Also has a bar and restaurant, neither of which we used. Would return here when travelling that way again.

Great view”

The room was clean and well equipped with a balcony. Staff were friendly and helpful. Nice pool to cool down in. The location was central to everything in the Newcastle area and the views were awesome.

Our stay at Mercure was stress free, and relaxing. Our room was exceptionally clean and tidy. Staff ”

Our stay at Mercure was stress free, and relaxing. Our room was exceptionally clean and tidy. Staff Were very friendly and helpful. Highly recommend restaurant food was really yummy and fresh

Great Location , Great facilities, Great place to stay. ”

Pros : Value for money compared to hotels closer to city centre , great pool & restaurant , nice cosy little rooms with air con / comfy bedding / nice hot showers. Cons: Massive cockroaches in room , had 3 during our 4 nights we had to deal with but not a deal breaker.

mecure charlestown”

Can not say enought good things about this stay. The rooms are excellent, restaurant is beautiful. food great, pool amazing, and the view, fantastic. All the staff were very accommodating, and nothing was to much trouble for them. The location is quite and restfull, but still close to 3 major shopping areas. The breakfast on offer is super . and caters to all tases. really enjoyed this. I would most definitely be recommending this venue to all my collegues and friends and family, and will be returning again for a much longer stay next time around.

Excellent!!”

Room was great, facilities were phenomenal, and the distance was main road and bus stops were spot on. Highly recommend this hotel and will definitely be booking with them again!

Perhaps need to renovate? ”

It's located in Charlestown (next to Newcastle) and is already far from city center. The room is similar to local backpack hotel but we are paying like 140 AUD. There is no lift and my room is at second floor and so I took 2 luggage up to the stairs. The room looks so old and the window is too thin that you can hear clearly a motorbike passing the road. One good point is you could see the stars at night but it's available all around Charlestown. So I wouldn't recommend customer with heavy luggage and easily wake up by noise.

Very pleasant”

My stay was with my 2 children aged 14,12. We were visiting to watch my nephew play league and just wanted to be central to everywhere and comfortable. The location was fantastic the room was clean and comfortable. The staff were helpful and pleasant and the facilities were great. My son used the pool which was very clean, quite impressive. We had the buffet breakfast which was great value for money. Will definately return.

Our stay”

Hotel was lovely and the location was absolutely perfect everything was a 5 min drive away even less. The only thing I'd fault is the furniture in the balcony the plastic chairs were worn out and not a good look for the hotel. Other than that there were no issues. We had a lovely stay.

DON'T JUDGE A BOOK BY ITS COVER!!”

Mediocre hotel, should really be called a Motel. Mercure is normally high quality, however this place has a nice looking foyer, restaurant and small pool. That's about it!! The rooms are outdated, must have been a very old 70's style Motel in its past, dressed up as a Mercure. Tiles were cracked in the bathroom, plenty of scuff marks everywhere, taps old and broken & the bath had mould around it. The shower was put in the wrong place (within the bath), so I felt like I was standing on my tippy toes!! The noise from the road was ridiculous- cars and bikes revving their motors from 11pm onwards. The food from the restaurant was pricey, however, high quality- really good! The customer service was really good at reception. Think twice about staying here if you want a nice quiet night!!

My Opinion”

Pretty well standard for a regional hotel. Bed was comfortable. Not much noise. Good air-conditioning. Good food in a reasonably priced restaurant.

Very Bad Smell”

We were enjoying our stay but were unpleasantly greeted with an appalling sewage smell on our second day as we walked to our car. We could smell it inside the hotel before exiting to the car park. Not sure what they were trying to fix but it left the both of us feeling very unwell. The strongest most disgusting smell. Otherwise its okay but would probably stay somewhere else next time just in case this is a weekly scheduled procedure or something.

Exceptional”

Arrived the Hotel at 1am, called the reception and they came out within 2mins. Excellent service from the receptionist.

Fabulous breakfast”

One of the nicest buffet breakfast I've had in a long time. Rooms are nice although a little bit far to travel into the city centre .

great place to stay”

It was a good experience, and the staff is friendly. Gave us late check out, when we woke up late. The hotel is in the good location, close the town centre. highly recommended

Nice place”

Nice place to stay its not on the best location (as there is nothing walking distance) however the free breakfast and the room size are a plus. Would stay here again

Clean and comfortable”

Good. Probably on the lower of a four star hotel but otherwise acceptable.

Needs better airconditioning in the rooms was very muggy and warm and couldn't even feel the aircon ”

Aircon was on for a good 5 hours and still couldn't feel it. Shower head needs to moved up don't think they thought of average height people have to bend down to get my head wet. Other then that good place to stay at a good price