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Entrance, Mercure Charlestown in Newcastle
Standard King room 1 King Bed - Guestroom, Mercure Charlestown in Newcastle
a large white building with a sign in front of it, Mercure Charlestown in Newcastle
Lobby, Mercure Charlestown in Newcastle
Interior view, Mercure Charlestown in Newcastle
Mercure Charlestown
Mercure Charlestown

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8

Excellent

1,222 reviews

1,222 reviews

Housekeeping9
Breakfast8
Food & Dining4
See map
See map

8

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Blackbutt Reserve 2.6 km
Merewether Baths 4.8 km
Newcastle Memorial Walk 6.2 km
Bathers Way Coastal Walk 7.0 km
Newcastle Museum 7.1 km
Christ Church Cathedral 7.6 km
Fort Scratchley 8.6 km
Nobbys Head and Breakwall 8.6 km
Nobbys Beach 8.8 km
Nearby landmarks
Robert Paul Jewellery 1.2 km
Westfield Kotara 1.8 km
Blackbutt Reserve 2.6 km
Newcastle Private Hospital - Kingston Building 3.6 km
Royal Newcastle Centre 3.7 km
John Hunter Hospital 3.8 km
Newcastle City Farmers Market 4.5 km
Merewether Baths 4.8 km
William Lyne Day Hospital 5.4 km
Help Street Health Centre Jesmond 6.0 km

Mercure Charlestown

109 Madison Drive, Adamstown, Newcastle, Australia, 2290 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Adamstown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Newcastle Memorial Walk. Rated with 4 stars, this high-quality property provides guests with access to restaurant, indoor pool and spa on-site.

Highlights

Inside city center

Check-in/out [express]

Airport transfer

Free Wi-Fi in all rooms!

Daily housekeeping

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Swimming pool [indoor]

Spa

Bar

Your dates are popular among travelersUsers are booking a place in Newcastle every 24 minutes on Agoda.com
Value for money7.9
Distance to city center7km
Location rating8.0
Nearest airportNewcastle Airport (NTL)
Distance to airport21.0 km

Rooms available at Mercure Charlestown

Excellent
Room comfort & quality

8.3

Privilege King Room
...
  • Room size: 32 m²/344 ft²
  • Sea view
  • 1 king bed
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Standard Room 1 Queen Bed
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 double bed
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Standard Twin Room 1 Queen and 1 Single Bed
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
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Standard King room 1 King Bed
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 king bed
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Executive King Room
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 1 king bed
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Standard Triple
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 queen bed and 2 single be...
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Standard Quadruple Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 queen bed and 2 single be...
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Standard Queen and Single Room
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 queen bed and 1 single be...
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Deluxe Queen Room
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 queen bed
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Standard Room, Multiple Beds(1 Queen Bed and 2 Twin Beds)
...
  • Room size: 32 m²/344 ft²
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Frequently asked questions

What time is check-in and check-out at Mercure Charlestown?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to Mercure Charlestown?

Mercure Charlestown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 60 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Charlestown has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Newcastle with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mercure Charlestown?

Start your mornings right, with the continental and buffet breakfast options offered at Mercure Charlestown. Adults can enjoy breakfast offered with an additional charge of 20 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Charlestown?

Mercure Charlestown features an on-site restaurant for your dining convenience.

What is the smoking policy at Mercure Charlestown?

Mercure Charlestown does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Mercure Charlestown?

Restaurants including Napoli Centrale, Babbingtons and Cupcake Espresso are popular in Mercure Charlestown’s neighborhood which is known as Adamstown.

What popular shopping places are close to Mercure Charlestown?

Shopping options in Mercure Charlestown’s Adamstown neighborhood include Westfield Kotara and Newcastle City Farmers Market.

See map

Explore the neighborhood

What people love about Mercure Charlestown

  • 9.2

    Exceptional
    Staff 

    "The Mercure at Charlestown was comfy, clean and staff were very welcoming."

    Phoebe

    |

    May 5, 2022

  • 7.2

    Very good
    Location

    "Good hotel that is well located to shopping centres nearby"

    Eugene

    |

    August 16, 2022

  • 10

    Exceptional
    Staff 

    "Best hotel with easy access, good location and friendly staff."

    Pranav

    |

    April 14, 2021

Overall rating:

8

Excellent
1,222 reviews
Cleanliness
8.1
Facilities
7.5
Location
8.0
Read all reviews >
More about Mercure Charlestown

More about Mercure Charlestown

Mercure Charlestown

Situated in Newcastle city center, Mercure Charlestown is the perfect place to experience Newcastle and its surroundings. With a wide number of attractions to discover, this sought-after part of town will not cease to amaze you.
Mercure Charlestown provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Newcastle even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out and luggage storage for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Mercure Charlestown. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Mercure Charlestown include special design features like a balcony or terrace. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Mercure Charlestown. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Mercure Charlestown lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the spa. Start your vacation off right with a dip in the pool.


Around the property

Mercure Charlestown provides an excellent base for exploring the sights of Newcastle in-depth. There are lots of things you and your travel group can do near Mercure Charlestown, starting with visits to Blackbutt Reserve just 2.5 km away. Keep your vacation simple, with a visit to Nobbys Beach just 9.1 km away, where the ocean breeze makes you instantly feel relaxed. An afternoon of browsing the works at Fort Scratchley located 8.6 km away can familiarize you with the local art scene.

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Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Breakfast

6 mentions

Food & Dining

4 mentions

Housekeeping

4 mentions

Swimming Pool

2 mentions

Languages spoken
  • English
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Individual air conditioning
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Soundproofing
  • Telephone
  • Toiletries

Food and dining

Breakfast options
  • Continental
  • Full English/Irish
  • Gluten-free
Restaurants on site
Madison Kitchen + Bar
  • Cuisine: Local, Grill/BBQ, Australian
  • Menu: Buffet, A-la-carte

Location

109 Madison Drive, Adamstown, Newcastle, Australia, 2290
Excellent
Location

8

Airports
  • Newcastle Airport (NTL)
    21.0 km
  • Palm Beach Seaplane Base (LBH)
    78.8 km
Hospital or clinic
  • Newcastle Private Hospital - Kingston Building
    3.6 km
Convenience store
  • Coles Express
    1.6 km
Cash withdrawal
  • ATM
    1.1 km

What's nearby

Popular landmarks
  • Blackbutt Reserve
    2.6 km
  • Merewether Baths
    4.8 km
  • Newcastle Memorial Walk
    6.2 km
  • Bathers Way Coastal Walk
    7.0 km
  • Newcastle Museum
    7.1 km
  • Christ Church Cathedral
    7.6 km
  • Fort Scratchley
    8.6 km
  • Nobbys Head and Breakwall
    8.6 km
  • Nobbys Beach
    8.8 km
Nearby landmarks
  • Robert Paul Jewellery
    1.2 km
  • Westfield Kotara
    1.8 km
  • Blackbutt Reserve
    2.6 km
  • Newcastle Private Hospital - Kingston Building
    3.6 km
  • Royal Newcastle Centre
    3.7 km
  • John Hunter Hospital
    3.8 km
  • Newcastle City Farmers Market
    4.5 km
  • Merewether Baths
    4.8 km
  • William Lyne Day Hospital
    5.4 km
  • Help Street Health Centre Jesmond
    6.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until21:00
  • Check-out until10:00
  • Reception open until21:00
Getting around
  • Airport transfer fee60 AUD
  • Distance from city center7km
Extras
  • Breakfast charge (unless included in room price)20 AUD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 50
  • Room voltage240
  • Year property opened1980
Parking
  • Daily parking fee0 AUD

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Charlestown from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.1
Facilities7.5
Location8.0
Room comfort and quality8.3
Service8.4
Value for money7.9
High score for Newcastle
Rating
9+ Exceptional (27)
8-9 Excellent (13)
7-8 Very Good (19)
6-7 Good (8)
<6 Below Expectation (14)
Time of the year
Mar - May (14)
Jun - Aug (23)
Sep - Nov (20)
Dec - Feb (24)
All guests (173)
All room types
All languages

Show reviews that mention 

Showing 81 verified guest comments
12345
10.0
Exceptional
Kate from Australia
Family with teens
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 1 night in February 2020

Very pleasant”

My stay was with my 2 children aged 14,12. We were visiting to watch my nephew play league and just wanted to be central to everywhere and comfortable. The location was fantastic the room was clean and comfortable. The staff were helpful and pleasant and the facilities were great. My son used the pool which was very clean, quite impressive. We had the buffet breakfast which was great value for money. Will definately return.

Reviewed February 23, 2020

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Hi Kate, Thank you for taking the time to let us know you had a great stay. We hope your nephews game went well and we look forward to seeing you again next time. Kind regards, Vanessa.

Responded March 04, 2020
Mercure Charlestown
10.0
Exceptional
Pranav from Australia
Family with young children
Standard Room 1 Queen Bed
Stayed 1 night in April 2021

Hotel Stay”

Best hotel with easy access, good location and friendly staff.

Reviewed April 14, 2021

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9.2
Exceptional
Phoebe from Australia
Family with young children
Standard Triple
Stayed 1 night in May 2022

Comfy, clean and welcoming. ”

The Mercure at Charlestown was comfy, clean and staff were very welcoming. Staying in a family room with everything available that was listed, clean and the beds were comfortable.

Reviewed May 05, 2022

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9.6
Exceptional
Jenny from Australia
Family with teens
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 1 night in December 2019

Always enjoy staying here. Staff are all friendly. Dinner was exceptional.”

Handy to shopping.

Reviewed December 19, 2019

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8.8
Excellent
Bituin from Australia
Family with teens
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 2 nights in January 2019

Comfortable place to stay”

Place is clean & tidy. We had good nights of sleep. Restaurant serves high quality & superb meals for dining but a bit pricey. Breakfast is really great with a lot of choices. Centrally located & easy access to nearby malls.

Reviewed January 10, 2019

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9.2
Exceptional
Daniel from Australia
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in June 2019

Fabulous breakfast”

One of the nicest buffet breakfast I've had in a long time. Rooms are nice although a little bit far to travel into the city centre .

Reviewed August 06, 2019

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9.6
Exceptional
Coralie from Australia
Group
Standard Triple
Stayed 1 night in June 2020

Parfsit”

L'excellence du service.

Reviewed June 28, 2020

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8.0
Excellent
Troy from Australia
Family with young children
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 4 nights in January 2019

Great Location , Great facilities, Great place to stay. ”

Pros : Value for money compared to hotels closer to city centre , great pool & restaurant , nice cosy little rooms with air con / comfy bedding / nice hot showers. Cons: Massive cockroaches in room , had 3 during our 4 nights we had to deal with but not a deal breaker.

Reviewed January 17, 2019

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8.8
Excellent
TOH from Malaysia
Family with young children
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 2 nights in December 2018

Excellent”

Clean and comfort stay.

Reviewed January 03, 2019

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7.6
Very good
Vianna from Hong Kong SAR, China
Family with young children
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 2 nights in September 2020

Good location and friendly staff”

Good location, easy to nearby shopping center. The room is clean and the beds are comfortable! The only bad thing is internet reception is super bad!! The second day is no reception at all.

Reviewed October 06, 2020

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7.2
Very good
marty
Couple
Standard Room 1 Queen Bed
Stayed 1 night in March 2019

Needs better airconditioning in the rooms was very muggy and warm and couldn't even feel the aircon ”

Aircon was on for a good 5 hours and still couldn't feel it. Shower head needs to moved up don't think they thought of average height people have to bend down to get my head wet. Other then that good place to stay at a good price

Reviewed March 18, 2019

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Hi Marty, We appreciate you taking the time to share your experience as guests feedback is very important to us. Please always feel free to call reception during your stay if there is an issue so we can promptly assist to make sure you have a perfect stay. We hope to see you again soon. Kind regards, Vanessa

Responded April 12, 2019
Mercure Charlestown
7.2
Very good
Tsz from Australia
Couple
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 4 nights in April 2021

Good hotel but cleaning is not the best”

Stay for 4 days but didn't vacuum or cleaning bathroom floor at all. Felt bit of dusty in room. Service and staff was nice.

Reviewed May 04, 2021

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8.0
Excellent
Belinda from Australia
Family with teens
Privilege King Room
Stayed 2 nights in October 2019

Very good”

A lift would be good

Reviewed November 06, 2019

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7.2
Very good
Teresa from Australia
Family with young children
Standard Twin Room 1 Queen and 1 Single Bed
Stayed 1 night in March 2022

Very good”

Our stay was pleasant, we had a swim in the pool which was quite clean. It is an older style hotel, friendly staff and overall good.

Reviewed March 28, 2022

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7.2
Very good
Georgia from Australia
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in June 2019

Very good”

Rooms are tired. Some staff were fabulous and others indifferent. Location was convenient.

Reviewed June 24, 2019

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Hi Georgia, Thank you for taking the time to share your experience. Our location certainly is central to most places and we have some fantastic staff our apologies if we fell short at any point on this occasion. We have recently undergone renovations in many areas with renovations still ongoing we are most looking forward to sharing the end results with our guests. We hope to see you on your next trip. Kind regards, Vanessa

Responded July 03, 2019
Mercure Charlestown
6.8
Good
John from Australia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in October 2019

Value for money”

Hotel met our needs and provided value for money. Easy access and parking.

Reviewed October 06, 2019

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6.4
Good
Ashley from Australia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in June 2022

Great value for money”

My stay was great- heaps of parking at the rear of the building.

Reviewed June 26, 2022

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4.4
NATAN from Australia
Couple
Standard Room 1 Queen Bed
Stayed 1 night in September 2020

DON'T JUDGE A BOOK BY ITS COVER!!”

Mediocre hotel, should really be called a Motel. Mercure is normally high quality, however this place has a nice looking foyer, restaurant and small pool. That's about it!! The rooms are outdated, must have been a very old 70's style Motel in its past, dressed up as a Mercure. Tiles were cracked in the bathroom, plenty of scuff marks everywhere, taps old and broken & the bath had mould around it. The shower was put in the wrong place (within the bath), so I felt like I was standing on my tippy toes!! The noise from the road was ridiculous- cars and bikes revving their motors from 11pm onwards. The food from the restaurant was pricey, however, high quality- really good! The customer service was really good at reception. Think twice about staying here if you want a nice quiet night!!

Reviewed September 20, 2020

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4.4
Dorothy from Australia
Solo traveler
Standard Room 1 Queen Bed
Stayed 1 night in July 2020

Dripping taps, stinking drain, false fire alarm at 11:30pm.”

Only a simple spray of disinfectant into drain that did nothing to dissipate the stink. Dripping taps kept me awake for a while. False alarm had everyone up and scared. When I spoke to staff member before settling my bill, the care factor was nil. Breakfast was good.

Reviewed July 13, 2020

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4.0
Ying from Hong Kong SAR, China
Couple
Standard Room 1 Queen Bed
Stayed 2 nights in April 2019

Perhaps need to renovate? ”

It's located in Charlestown (next to Newcastle) and is already far from city center. The room is similar to local backpack hotel but we are paying like 140 AUD. There is no lift and my room is at second floor and so I took 2 luggage up to the stairs. The room looks so old and the window is too thin that you can hear clearly a motorbike passing the road. One good point is you could see the stars at night but it's available all around Charlestown. So I wouldn't recommend customer with heavy luggage and easily wake up by noise.

Reviewed April 22, 2019

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Hi Ying, Thank you for taking the time to leave us a review. Guests feedback is always important to us. We are central to most places in Lake Macquarie such as the major shopping malls 2 minutes down the road and 20 minutes out of the centre of Newcastle. We have recently undergone many renovations which are still on going and are looking forward to sharing the end results! We are off the high way on a quieter street so noise usually isn't an issue, However for light sleepers i suggest our King rooms as they are not on the road side. We offer downstairs rooms for guests who prefer easy access available upon request and availability when booking. Thank you again for taking the time to share your experience and we hope to have the opportunity to show you an even better one on your next trip. Kind regards, Vanessa

Responded June 16, 2019
Mercure Charlestown
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