7.8

Very good
8.9% this month
/10
(1,015 reviews)See what guests said
Highly rated by guests – 95% would recommend
Housekeeping10
Swimming Pool2
Breakfast1
See map

7.5

Very good

Location rating score

Very good location - 690 meters from city center
Parking
FREE
Popular landmarks
Wat Phra Singh (Gold Temple) 1.6 km
Wat Chedi Luang 1.7 km
Tha Phae Gate 1.8 km
Wua Lai Walking Street 2.4 km
Chiang Mai Night Bazaar 2.4 km
Art in Paradise, Chiang Mai 3D Art Museum 3.2 km
Chiang Mai Zoo 4.1 km
Wat Phra That Doi Kham 8.5 km
Chiang Mai Night Safari 10.0 km
Elephant Rescue Park 38.6 km
Nearby landmarks
Dr. Sukit Dental Clinic 120 m
Miracle Cabaret Chiang Mai 140 m
Waro Phan 160 m
Phinyo 160 m
the teeth 160 m
Chiangmai Dental Clinic 190 m
Rungrueang 190 m
Wonwit 200 m
Neurological Clinic 200 m
Dr. Arunothai 270 m
Mercure Chiang Mai Hotel

"Love the staff and great value"

Richard - April 27, 2022
Deluxe King Room - Guestroom Mercure Chiang Mai Hotel
View Mercure Chiang Mai Hotel
Lobby Mercure Chiang Mai Hotel
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Mercure Chiang Mai Hotel

183 Changpuak Road SRI POOM MAUNG DISTRICT, Chang Phuak, Chiang Mai, Thailand, 50200 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Chang Phuak part of Chiang Mai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Wat Chedi Luang. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and indoor pool on-site.

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Attention

This property is in high demand!

3 travelers have booked today.

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

  • Bar

Value for money8.1
Distance to city center0.5 km
Location rating7.5
Nearest airportChiang Mai International Airport (CNX)
Distance to airport4.5 km

Rooms available at Mercure Chiang Mai Hotel

Very good
Room comfort & quality

7.8

Superior King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior 2 Single Beds
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior King Suite
...
  • Room size: 64 m²/689 ft²
  • City view
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Shower
Enter dates to see prices
Standard Room
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Chiang Mai Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Chiang Mai Hotel?

Mercure Chiang Mai Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Chiang Mai Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Chiang Mai Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Chiang Mai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Chiang Mai Hotel?

Wake up to a great buffet breakfast at Mercure Chiang Mai Hotel. There's an additional charge of 254 THB for adults and 125 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Chiang Mai Hotel?

Mercure Chiang Mai Hotel features an on-site restaurant for your dining convenience.

Can special events be hosted at Mercure Chiang Mai Hotel?

Your special occasion or event can be hosted at one of the Mercure Chiang Mai Hotel's versatile venues. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Mercure Chiang Mai Hotel?

The 5 venues can accommodate up to 300 people.

What is the smoking policy at Mercure Chiang Mai Hotel?

Mercure Chiang Mai Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Mercure Chiang Mai Hotel?

Mercure Chiang Mai Hotel is located in Chang Phuak, famous for good restaurants such as Wawee Coffee Shop Sri Phum, Prime Cuts and Hearn Kham.

What are popular attractions near Mercure Chiang Mai Hotel?

Guests at Mercure Chiang Mai Hotel can easily visit Wat Lok Molee and Wat Ku Tao (Wat Welu Wanaram) and Wat Ku Tao located in the Chang Phuak area.

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Explore the neighborhood

What people love about Mercure Chiang Mai Hotel

  • 9.6

    Exceptional
    Staff 

    "Love the staff and great value"

    Richard

    |

    April 27, 2022

  • 10

    Exceptional

    "Great pool rooms good"

    kenneth

    |

    April 13, 2022

  • 9.6

    Exceptional
    Staff 

    "Great staff and kind friendly atmosphere"

    Richard

    |

    March 25, 2022

Overall rating:

7.8

Very good
1,015 reviews
Cleanliness
7.8
Facilities
7.6
Location
7.5
Read all reviews >
What travelers say they love:
Clean and standard providing rooms.
Pakorn from Thailand
Couple
More about Mercure Chiang Mai Hotel

More about Mercure Chiang Mai Hotel

Mercure Chiang Mai Hotel

Take advantage of the many attractions Chiang Mai has to offer with a stay at Mercure Chiang Mai Hotel.
Mercure Chiang Mai Hotel offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Chiang Mai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Mercure Chiang Mai Hotel is furnished and equipped with handy amenities. Some rooms at Mercure Chiang Mai Hotel are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Mercure Chiang Mai Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Mercure Chiang Mai Hotel offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage and salon. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take advantage of the opportunity to explore Chiang Mai while in the city. The best way to remember your time in Chiang Mai is with a nice gift at Chiang Mai Night Bazaar located about 2.4 km away. An afternoon of browsing the works at Art in Paradise, Chiang Mai 3D Art Museum located 3.2 km away can familiarize you with the local art scene.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Housekeeping

21 mentions

Swimming Pool

19 mentions

Breakfast

15 mentions

Internet

11 mentions

Languages spoken

  • English
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Massage
  • Pool with view
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Citrus Restaurant

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
183 Changpuak Road SRI POOM MAUNG DISTRICT, Chang Phuak, Chiang Mai, Thailand, 50200
Very good
Location

7.5

Airports

  • Chiang Mai International Airport (CNX)
    4.5 km 18 min drive
  • Lampang Airport (LPT)
    80.1 km

Public transportation

  • Chiang Mai Railway Station
    3.9 km
  • Saraphi
    11.8 km

Hospital or clinic

  • Dr. Sukit Dental Clinic
    120 m

Shopping

  • Chiang Mai Night Bazaar
    2.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Wat Phra Singh (Gold Temple)
    1.6 km
  • Wat Chedi Luang
    1.7 km
  • Tha Phae Gate
    1.8 km
  • Wua Lai Walking Street
    2.4 km
  • Chiang Mai Night Bazaar
    2.4 km
  • Art in Paradise, Chiang Mai 3D Art Museum
    3.2 km
  • Chiang Mai Zoo
    4.1 km
  • Wat Phra That Doi Kham
    8.5 km
  • Chiang Mai Night Safari
    10.0 km
  • Elephant Rescue Park
    38.6 km

Nearby landmarks

  • Dr. Sukit Dental Clinic
    120 m
  • Miracle Cabaret Chiang Mai
    140 m
  • Waro Phan
    160 m
  • Phinyo
    160 m
  • the teeth
    160 m
  • Chiangmai Dental Clinic
    190 m
  • Rungrueang
    190 m
  • Wonwit
    200 m
  • Neurological Clinic
    200 m
  • Dr. Arunothai
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 1 year(s).

Children 1-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee150 THB
  • Distance from city center0.5 km
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)254 THB
  • Daily Internet/Wi-Fi fee0 THB

The property

  • Local Tax ID/ Rental License-
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 159
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2015

Parking

  • Daily parking fee0 THB
Property announcements

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Chiang Mai Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.8
Facilities7.6
Location7.5
Room comfort and quality7.8
Service8.0
Value for money8.1
High score for Chiang Mai
Rating
9+ Exceptional (120)
8-9 Excellent (147)
7-8 Very Good (204)
6-7 Good (106)
<6 Below Expectation (108)
Time of the year
Mar - May (167)
Jun - Aug (110)
Sep - Nov (154)
Dec - Feb (254)
All guests (857)
All room types
All languages

Show reviews that mention 

Showing 685 verified guest comments
12345
9.0
Exceptional
Laurent from France
Solo traveler
Superior King Room
Stayed 3 nights in October 2015

Very nice place if you like the location”

Pool, rooms standards, staff

Staid in superior room, October 2015 When in Chiang Mai, I always stay in this hotel as they sometimes have very good prices, which allow those on a budget to get a taste of luxury at very reasonable rate. The location is perfect for me : I love the area which has very few tourists, and is close to some places that I like to visit. However I understand that somme could feel the location not convenient, despite the fact that the hotel offers a free shuttle service every evening to and from the Night Bazarr area. Also close to the Chang Phuak Bus station, and to some very lively areas of the town. They have a nice quiet pool which few people use, big clean rooms with all the amenities (mine had a shower cubicle and no bath tub, which I love). The staff is obviously trained to be friendly and efficient, and I really could not say anything bad about any one of those whom I had to deal with.

Reviewed November 20, 2015

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8.7
Excellent
Anthony from Singapore
Couple
Standard King Room
Stayed 4 nights in August 2014

4 days of beautiful rest”

1) A nice hotel very clean and proper 2) friendly staff 3) very affordable

I have been many times to Mercure Chiang Mai from the time it was known as Novotel and this time I was happily surprised to be told that we have been upgraded. The room has more furniture and definitely more comfotable and pleasant.Although it is not near the famous night market of Anusan it was very easy for us to hail a passing tuk tuk and the price to Anusan is only 30 Baht. And the ride is so pleasant and we passed by so many interesting places. The hotel surrounding is very quiet even though it is situated next to Tops Suoermarket where one can buy almost anything.

Reviewed August 29, 2014

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7.7
Very good
James from United Kingdom
Solo traveler
Standard King Room
Stayed 1 night in May 2013

A good hotel in a quiet location”

The hotel has good service and is clean and efficient

The Mercure Hotel Chiang Mai is hotel is about 10-15 minutes taxi ride from the airport at a cost of 120 Baht (2.50 GBP) but with prior notice they will provide a shuttle but to pick you up at the airport. It is located about half a mile north of the moat. There is a large car park outside and a supermarket next to the hotel. Bank card machines are across the street. There is nothing of tourist interest in this area of Chiang Mai although having said that quite a lot of the gay venues are north of the moat. Heterosexual nightlife is generally to the south of the moat and a lot of it is around the night market. The hotel runs a shuttle bus to the market but taxi/tuk-tuk’s are relatively cheap. This is not a new hotel but management have made a bit of an effort to keep up to date although in this computer age a few more power sockets near the dressing table or work table would be useful. The rooms were spacious, clean and quite comfortable, in addition to the work surface/dressing table attached to the wall there was a large table and chair as well as a small coffee table. The bed was large and the pillows good. There was two free bottles of water and free coffee and tea making facilities as well. The pool is a good size, well maintained and has an attendant and towels there. There is 24hr room service and they charge 100 Baht (2 GBP) for the shuttle bus to the airport. Having stayed at a lot of different hotels in Chiang Mai over the years this is my first stay in Mercure and since I normally hire a jeep or car when I am here I believe I will use this hotel more in the future rather than the less comfortable hotels at similar prices nearer to the shopping areas.

Reviewed May 06, 2013

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9.7
Exceptional
Jacques from Singapore
Solo traveler
Standard King Room
Stayed 1 night in December 2011

Brand Hotel at affordable price”

Reasonable Price; Comfort and Friendly Staff

Mercure Chiang Mai is my choice hotel when I visit Chiangmai. It is conveniently located near a night market, plenty of street side stall food at night. I could easily hail transport who ply along Chotana Road. The hotel has a swimming pool. Regret that hotel does not throw in free wifi but it is paid facility (they should catch up with newer hotels and offer free wifi). Good expereince, as before.

Reviewed January 13, 2012

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9.0
Exceptional
Anthony from Singapore
Couple
Standard King Room
Stayed 4 nights in September 2014

1) Affordable comfortable hotel ”

1) Hotel is walking distance to newly opened Chiang Mai Cabaret 2) The room is comfortable with a giant size bed 3) Staff very helpful

This time we came in search of a good rest and we were not disappointed. The friendliness of the staff contributed much to our peaceful rest. We did not patronise the restaurant but we understand that they offer good Lanna dishes. Next time we will try. Yes yes there will certainly be a next time because we have fallen in love with Mercure Chiang Mai. We had previously stayed at Meridien a couple of times.

Reviewed September 25, 2014

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9.3
Exceptional
Willem from Netherlands
Solo traveler
Superior King Room
Stayed 7 nights in May 2015

Nice clean hotel not far from city center”

Clean, spacious rooms, excellent staff, good location

I enjoyed my stay at the Mercure a lot. The hotel is medium sized (about 170 rooms), staff performance is excellent, rooms are very clean and spacious. Everything looked bright and was new. My room 552 was on the highest level and and was about 35 square meters. It has a working desk, a fridge, a safe for valuables, water boiler for coffe or tea.Flat screen TV and a seting area.. Attached bathroom and two queens size beds. Wifi signal was strong. There is a renovation going on until end of August on the 4thfloor. This caused some inconvenience now and then during daytime. The location is not far from the center. (Chiang Puak gate). And from 19:30 therte is a free shuttle service to the nightmarket. Supermaket right next to the hotels which sells everything you need. The staff performance was excellent, efficient and friendly.

Reviewed May 31, 2015

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8.0
Excellent
Troels from Denmark
Solo traveler
Stayed 4 nights in November 2010

Good rooms an service”

The staff is very friendly
Wi-fi is NOT free

I have been staying many times at Mercure Chiang Mai Hotel. It is well managed hotel with helpful staff every-where. The hotel have no longer Bloomberg at the television program and the TV-sets are old. Wi-fi is not free and the price is not cheap. Many hotels in Chiang Mai has now free wi-fi. It would be perfect, if the hotel would change the policy and offer free wi-fi. I will return to the hotel anyway again.

Reviewed December 05, 2010

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10.0
Exceptional
Bernard from United Kingdom
Solo traveler
Stayed 3 nights in April 2010

mercure”

great hotel- excellent location
No cons.

The location of Le Mercure could not be better as it is right next to the Night Bazaar in the centre of Chiang Mai. The Hotel restaurants are excellent and very good value for money. The staff are definitely five star standard. I will stay at this hotel again sometime in the future.

Reviewed May 04, 2010

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7.6
Very good
James from United Kingdom
Solo traveler
Standard King Room
Stayed 1 night in April 2017

A good medium range hotel.”

I have been using the Mercure Hotel Chiang Mai many time over a number of years. It is located a little bit out of the way north of the moat but when in Chiang Mai I usually rent a car so the location is not a problem for me but the hotel have a shuttle bus on the hour starting from 7pm going to the night market and with prior arrangement they will pick you up at the airport. The hotel is relatively cheap but has a nice normal sized rectangular pool that is reasonably quiet and big rooms with good walk in showers. There is a Tops supermarket nearby and the staff are very friendly. The beds are big and comfortable and the breakfast is reasonable. On this visit I find they have now got Sky news and Premier League football from the UK on the TV's in the rooms so that is a big bonus and an attraction that has made me happy to stay here for longer than I had intended. Most other hotels only have UK Premier League football in their bars and not in the rooms so watching a game at midnight or 2am is a problem but not in Mercure.

Reviewed April 23, 2017

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9.7
Exceptional
Jacques from Singapore
Solo traveler
Stayed 2 nights in April 2010

Excellent”

Friendly Staff Service; quality & condition of room; location of hotel
nothing significant to complain about

Hotel staff at reception, tour desk and door were friendly, helpful always polite. Service standard is excellent! Quality of room and its full facilities in hotel is highly satisfactory. Its location at Chang Phuak makes it so convenient to move around, shop (Tops Supermarket is downstairs) and eat (lots of food stalls in walking distances including a large market).

Reviewed April 22, 2010

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8.3
Excellent
Agus from Indonesia
Business traveler
Standard King Room
Stayed 4 nights in January 2013

A small hotel with friendly ambient”

Service and price

I traveled to Chiang Mai for a business meeting. The stay in Mercure Chiang Mai was great. The staffs were quite helpful. In fact, we got help in managing golf reservation in a short notice. Wifi and even basic office amenities were free, a big plus for people doing meeting. Definitely will come back for future event in the city.

Reviewed February 02, 2013

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9.7
Exceptional
Jan from Netherlands
Couple
Stayed 8 nights in August 2008

Nice hotel”

Very nice personel.
None, maybe too far from the centre???????

I liked my stay in the Novotel Chiang Mai, because it is a very nice hotel with a beautiful swimming pool. The room was done everyday, very clean and well decorated. The breakfast was superb. Whenever I come back to Chiang Mai the Novotel will be my hotel.

Reviewed October 01, 2008

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9.3
Exceptional
Troels from Denmark
Solo traveler
Standard King Room
Stayed 2 nights in October 2012

Good value for the money”

The staff is fantastic.

I am a returning guest to Mercure Chaing Mai Hotel because the room is clean and big. The staff is very friendly. I have only a small thing, that is not satisfying and that is the internet-connection. First of all it is not easy to use and there is problem with the connection to the server in the hotel.

Reviewed October 25, 2012

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7.7
Very good
Tsz from Hong Kong SAR, China
Couple
Stayed 1 night in September 2008

Novotel Chiang Mai Hotel Chiang Mai”

Helpful front desk and concierge, prompt reply in email and extra large bed. Good Location.
Cleaninliess of the bed. Facility in room. No free internet connection in business centre and hotel lobby.

My girlfriend and I had a journey to Chiang Mai and decided to stay in Novotel Chiang Mai. My girlfriend had her birthday during our stay. With the help from the Hotel Assistant Manager, I could prepare a very delicious and beautiful cake for my girlfriend before we went back to the room, and she was surprised and felt very happy. Chiang Mai is small and in my point of view it is cheap and easy to get to the hotel from night bazaar, train station and bus station, although the hotel seems quite far away from the city centre on the map. The cons are cleaninliness of the bed and facility. The pillow was not really clean. Hair dryer and slippers were not prepared. However, we got them immediately after contacting the front desk. No free internet connection in business centre and hotel lobby was disappointing althought I could use it at a very cheap rate. To conclude, I am satisfied with the hotel.

Reviewed September 18, 2008

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9.3
Exceptional
Huda from Bahrain
Couple
Stayed 4 nights in December 2008

Good Location”

Free transportation to Night Bazaar and sunday market. Friendly staff, good breakfast, nice pool, in the middle of the market.
Expensive tourist packages, hotel needs some renovation.

The hotel location is very good and transportation is provided for a fair time as well. The bed was spacious and the room was big enough. The room service was good as well, i would visit the same hotel for sure when ever i visit chiang mai, my father really liked the massage packages over there.

Reviewed January 01, 2009

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7.2
Very good
Grant from United Kingdom
Couple
Standard Twin Room
Stayed 2 nights in November 2016

Good value, great staff and comfortable room. Poor breakfast”

We stayed at the Mercure for a change as we nearly always stay near the night market. The hotel's location on the 107 road makes it suitable for visiting many of the out of town attractions such as tiger kingdom, Queen Sirikrit Botanic Gardens and many others. The hotel is 15 minutes by multi taxi to the night market and old town. The room was clean and comfortable and we were given a free upgrade. The pool was nice but the sunbeds could do with a cushion as they were very hard and uncomfortable. The staff were quietly competent and very helpful, most professional staff I have found in Chiang Mai. However the breakfast was not good on any measure. Food all cold, cold batch fried eggs, cold hard bacon, even the Thai food was cold, no fresh salad available, stewed tea and no crusty bread. Not the standard you expect from the Mercure. We will stay here again but will not take the breakfast next time

Reviewed November 20, 2016

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8.7
Excellent
Malmaruha from Australia
Group
Stayed 2 nights in January 2010

very enjoyable stay”

very nice looking hotel
pool wasnt as picturesque as the photos

Really enjoyed the stay here. Very close to everything you need to do in chiang mai. Staff were extremely friendly and always trying to help out. Hotel foyer and dining area look really nice, and rooms were pretty nice too. Beds were huge. Could fit a family on their beds. at its extremely affordable price will definetely stay here again

Reviewed January 22, 2010

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8.7
Excellent
David from United Kingdom
Couple
Stayed 2 nights in December 2009

Good hotel, good value”

Efficient, clean, well managed.
Nothing to mention

We had to arrange a last minute stay over Christmas so having read the favourable reviews on Agoda we gave the Mercure a try. I am very pleased that we did and we shall be regular customers in future. To whoever manages the hotel I'd give full marks! The place is not new - but it is clean, comfortable, well managed and has VERY pleasant and efficient staff. I constantly had the feeling that there is a guiding hand throughout the place who is thoughtful and cares about providing the guests with a pleasant stay. A 3 star hotel with a golden heart!

Reviewed January 02, 2010

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10.0
Exceptional
Chakapan from Thailand
Solo traveler
Stayed 2 nights in July 2010

Overall good”

Breakfast, services, and promotion
None

Very nice place to stay over expectation from the price we pay. The location is good to Chiang Mai hot spots but not too busy crowded. The personnels are super nice and some of them looks very great on appearance and personality, they have a very good service mind afterall. I'm sure to come back again.

Reviewed August 04, 2010

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8.3
Excellent
Possawat from Thailand
Couple
Stayed 1 night in August 2008

Good Hotel”

Near the heart of city and supermarket.
Old room and furniture.

The Novotel Chiang Mai is a good hotel to stay during your trip to Chiang Mai. Hotel in the city and nearest to big supermarket. The room very old but comfortable and clean. I liked the breakfast buffet in the hotel very good taste and many food choice. Hotel staff friendly and welcome to help you during your stay.

Reviewed August 23, 2008

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