Great hotel at great location”

Excellent experience. The check in was smooth and proffessional. Syah Deni did great job in handling our check in - quick, professional plus smile. The breakfast in the hotel was excellent - a lot of choices and great taste! The location is great - really enjoyed the evening walk on the beach side.

Fast Wi-Fi connection”

Pros: Fast Wi-Fi connection, strategic location - walking distances to food stall/ cafe: A&W, taxi is available, friendly and helpful staff. Cons: low water pressure - especially in the evening, Bad sound insulation - can hear clearly people talking while walking outside the corridor, or next door/ room (connection room). Other information: Deposit is needed during check in, so, prepare cash or credit card for authorisation.

Some things need to be fixed”

I booked 2 Superior rooms and gave a note asking for connecting-rooms since I came with 4 young-children. I was only told to check-in earlier when I confirmed the request by phone. But, on the date I checked-in at 11 a.m., the front desk officer told me that there’s no connecting-room for Superior type, and asked me to upgrade to Grand Deluxe type. Well, I wasn’t informed in advance that Superior type had no connecting-room. Long story short, I finally got 2 Superior rooms with connecting-door. Yes, Superior type. How come the Superior type suddenly has connecting-room? Here’s what I found in those rooms. Broken shower, only one glass in bathroom, no soap container close to the sink, and one of the fridges temperature wasn’t cool. Luckily, I got renovated rooms. Another thing this hotel should upgrade was the breakfast. Many foods were tasteless. But, I love the fried noodles and ice cream. Most staff were hospitable. Keep up the good work!

Very bad hotel in my life”

Every time come and out from the gate ancol need pay 30000 perhead...if i need go out or my friends come pick me up need pay...what the hell the concepts this hotel....when i go to team busnisnes ofice and say...she say the rules hotel like this...u go and come to hotel nees pay in gate 30000....very very bad and this my first time happend....

Famili vacay in jakarta”

Before this i read review from previous customers, they were said , mercure facilities especially room interior out dated. But when i saw thru agoda notice, this hotel just refurbished. So i try my luck in other hand low expectation. Moment of truth when i at front desk. First staff greeted me. His name is Frans. And try assisting my request till the end. I requested to celebrate my both sister in law in short notice. He tries to accompanied me along the way and give some suggestion. Thank to manager on duty on that day to upgraded my brother in law's room. In a big thank you to oyur dedicated staff 1. Frans 2. Farni 3. Zulfairi 4. Ratih try to make us feel like home during vacation. I will come back and stay at your hotel again. Mercure... you should proud having are dedication staff like them. Thank you very much

Over expectations ”

Receptionist during check in was very kind and helpful. Hotel facilities was excellent especially at the pool. My children had a great time and pool guards were very nice and responsible. Will recommend to my friends if going to ancol.

Exceptional”

The 1st impression when came in to the hotel was the staffs were very polite & helpful, even the best thing that they upgraded our room to the Executive. The swimming pool area shall be loved by kids since they have a quite attractive sliding & toddler pool with water sprinkles. The breakfast buffet served various menus with nice taste. Definetly will coming back!

Hotel with many facilities”

Hotel with many facilities. Pool also great, especially for you with kids. Breakfasts also good, many varieties with nice taste. But, the food & beverage pricelist from the restaurant is too too expensive.

A Day and Night at the Beach”

We enjoyed our stay at the Mercure Hotel. The room was clean an comfortable. The staff from the Check-in counter, Restaurant Service personnel and Cleaning Staff were friendly and helpful. I will visit the place again on my next visit to Ancol.

Best Hotel Staff ”

Check in very smooth, even the receptionist want to upgrading our room to executive but we prefer grand deluxe with balcony. (Sea view) Thank you for Dimas (the receptionist) Our room was clean and spacious even just grand deluxe. Staff very helpful with anything and friendly We were request for iron and late checkout and they gave us exactly what we want 👍🏻 Definitely will come back here 😊

Kids friendly hotel”

We always stay at mercure ancol at least twice a year. My kid loves the water slides. But too bad only one of the slide can be used. The room is clean. But they only provide 2 big towel, no hand towel. Maybe the kids club can add more toys because over 2years we stayed there ,everything is the same.

Fun and comfy”

I feel welcome here. i have no complaint at all. all the staff can work very well against the crowd at the day. I only dissapointed for the Japan Rest inside the hotel. They were offering all you can eat sushi for reasonable price but the preparation took very very long time. For a resto inside mercure hotel, its quite disturbing, very amateur. Breakfast is okay. Lots of variety. Need to remind the staff in egg station to cook properly, cause I got scramble eggs along with the eggshells. thank you

Excellent”

Good hotel with nice view, having many choices for the breakfast menu, but the taste is moderate, not quite delicious. The staff is kind and good communication, especially all staff in the pool area. Nice room and clean.

Nice places for family and good security and comfortable place ”

The staff was friendly helpful and smiling The negative there's two different buildings the new one the best and big room while the old smaller The entrance if you forget permission peaper from hotel you will charge to enter place

Great location ”

The location is great but the facily for kids is poor only have seimming pool. Others only face painTing. The schedule for kids activity is none only face painting again n attraction that not good with the property itself

Great place to be in ancol ”

Thanks a lot to Dalilah who upgrade the room for my mother and family. I will come back. Great location great food great staff. Get the brand new room purple if u can . kids will love that place , swimming pool ping pong soccer field and more 😍😍😍

Exceptional”

It was a good experience. The staff were very helpful. We arrived about 2 hours early and the Receptionist allow us to check in as the room is available. The breakfast buffet is alright. Acceptable but i think they could have done it better but great ambiance at the coffee house. It was my bday on the day I checked in and the hotel staff (Sofyan, Azi and Fani) made an effort to came to our room to give me a lil bday surprise . We got a Deluxe King and it was facing the sea.. It's easy for us to go around as the attractions were quite close. Would love to come again when my kid is bigger!

a very good place for leisure vacation without leaving the city”

I booked Superior Room with garden view, but when I arrived at the hotel they upgraded it to Grand Deluxe Room with sea view for free. The room and swimming pool is spacious and clean, the breakfast tasted average but has good variations, the staff friendly and helpful. The hotel itself is located in Ancol area, so you don't need to go far to look for food, recreation, or places for relaxing activities. Overall, a very good place for leisure vacation and to have a reprieve from Jakarta's hustle and bustle.

Great but the check in time is inconvenient ”

The hotel and location is great, the room and facilities are good. But the check in time at 4pm is quite inconvenient. I have been staying here for 2 years in a row and it was always a waiting game at the lobby, waiting for any room available to check in “early” (2pm). Other than that, I have no problem with the hotel and the rooms are really comfortable and clean.

Recommended for family staycation”

Old building, but room was renovated nicely. Breakfast is average. Service was great. We picked this hotel because the beach access. Too bad it's temporarily closed due to Asian Games project behind the hotel. They have very nice pool with slides (<60kg only). Recommended for family with younger children.