Mercure Hai Phong
Free Wi-Fi

Mercure Hai Phong

No.12 Lach Tray Street, Ngo Quyen Distric, City Center / Sat Market, Haiphong, Vietnam, 180000
- View on map
Studio Apartment, 1 King - Bed Mercure Hai Phong
Studio Apartment, 1 King - Bed
    Removed from saved list
    Lobby Mercure Hai Phong
    Lobby Mercure Hai Phong
    Swimming pool [outdoor] Mercure Hai Phong
    1 Bedroom Apartment Mercure Hai Phong
    See all 60 photos
    Exterior view Mercure Hai Phong

    Mercure Hai Phong Reviews

    8.1
    Excellent
    /10
    (41 reviews)See what guests said
    9.6
    Exceptional

    "New and Nixe hotel, great breakfast ans Restaurant."

    Frederic

    -

    September 15, 2018

    8.8
    Excellent cleanliness
    Recommended by 83% of guests

    Things you’ll love about Mercure Hai Phong

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.2
    See map
    Excellent location
    Popular
    Nearby
  • Cat Ba National Park32.64 km
  • This property is in high demand!

    Last booked 2 hours ago

    Value for money7.2
    Location rating8.2
    Nearest airportCat Bi International Airport (HPH)
    Distance to airport5.0 km

    Rooms available at Mercure Hai Phong

    2 Bedroom Deluxe Apartment
    2 Bedroom Deluxe Apartment
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 2 king beds
    Enter dates to see prices
    King Privilege Room
    King Privilege Room
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite 1 King Bed
    Deluxe Suite 1 King Bed
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Studio Apartment, 1 King
    Studio Apartment, 1 King
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    1 Bedroom Apartment
    1 Bedroom Apartment
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Privilege Room
    Twin Privilege Room
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior 1 King Bed
    Superior 1 King Bed
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Studio with 2 Single Beds
    Studio with 2 Single Beds
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior 2 Single Beds
    Superior 2 Single Beds
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Two-Bedroom Deluxe Apartment
    Two-Bedroom Deluxe Apartment
    ...
    • Room size: 70 m²/753 ft²
    • Shower
    Enter dates to see prices

    What people love about Mercure Hai Phong

    • 9.6
      Exceptional
      Staff 

      "Nice Staff."

      Frederic

      |

      September 15, 2018

    • 9.6
      Exceptional

      "Room is beautiful."

      Daniel

      |

      September 24, 2018

    • 9.6
      Exceptional

      "Brand new ammenities"

      Daniel

      |

      September 24, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Mercure Hai Phong

    More about Mercure Hai Phong

    9.6
    Exceptional

    "I highly recommend this to all travelers."

    Daniel

    |

    September 24, 2018

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Great Views from the rooms."

    Frederic

    |

    September 15, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Mercure Hai Phong from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (41)Booking.com Reviews (41)
    8.1
    /
    10
    Excellent
    Cleanliness8.8
    Facilities7.9
    Location8.2
    Service8.2
    Value for money7.2
    All languages
    All guests (41)
    All room types
    Showing 20 verified guest comments
    5.2
    JAEYUP from South Korea
    Business traveler
    Superior 2 Single Beds
    Stayed 3 nights in December 2018

    Above average”

    expensive than other hotels in Hai phong...

    Reviewed December 14, 2018

    Xin Chào M. JAEYUP, Warmest greetings from Mercure Hai Phong ! We thank you very much for having spent your time staying and sharing with us your experience. We apologize if you found our price is not reasonable enough, however, please rest assured that providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence. Very Best, Minh Thu (Autumn) Guest Experience Manager

    Responded December 17, 2018
    Mercure Hai Phong
    8.0
    Excellent
    Nguyen from Vietnam
    Solo traveler
    Superior 1 King Bed
    Stayed 2 nights in September 2018

    AN SANG THAT VO VAN !”

    AN SANG THAT VO VAN !

    Reviewed December 07, 2018

    Xin Chào Quý khách, Cám ơn Quý khách đã chia sẻ trải nghiệm của mình với khách sạn Mercure Hải Phòng. Chúng tôi rất xin lỗi vì bữa sáng đã không hợp khẩu vị Quý khách. Tại Mercure, chúng tôi nỗ lực để đem lại một trải nghiệm về dịch vụ vượt trội cho mọi khách hàng; do đó ý kiến phản hồi của quý khách có ý nghĩa vô cùng quan trọng đối với chúng tôi. Quý khách hãy tin tưởng rằng chúng tôi đang áp dụng những biện pháp thích hợp để giải quyết vấn đề và không để lặp lại trong tương lai. Chúng tôi thực sự hy vọng quý khách sẽ cho chúng tôi cơ hội để phục vụ quý khách tốt hơn trong tương lai gần. Minh Thu (Autumn) Guest Experience Manager

    Responded December 11, 2018
    Mercure Hai Phong
    2.0
    Eduardo from Vietnam
    Solo traveler
    Superior 1 King Bed
    Stayed 1 night in October 2018

    Low standardad”

    Not clean, damaged

    Reviewed October 16, 2018

    Dear Mr. EDUARDO, Greetings from Mercure Hai Phong team! Thank you very much for having spent time leave us a feedback. We appreciate your valuable time and I'm sorry to hear that your stay has not been satisfactory. Allow us to send you the sincerest apologies for whatever has disappointed your experience. Your constructive feedback has been shared with Housekeeping team to assure that more details have been paid attention to. If you come back to this part of Vietnam again, me and team are more than happy to welcome you back with improvement! Have a nice evening safe travels ahead! Minh Thu(Autumn) Guest Experience Manager

    Responded October 16, 2018
    Mercure Hai Phong
    9.6
    Exceptional
    Daniel from Vietnam
    Couple
    Studio Apartment, 1 King
    Stayed 2 nights in September 2018

    The hottest and newest 5* Hotel in Hai Phong. Must try”

    I have gone to Hai Phong 4x now. This new hotel is by far the best I have been to thus far. Just opened in April, 2018, this hotel is very clean and all about service. I am delighted and extremely happy with my experience. I highly recommend this to all travelers. 1. Room is beautiful. 2. Brand new ammenities 3. View of the city is great 4. Gym is workable 5. Skybar and Spa was not open but definitely a try when I come back 6. Staff- FANTASTIC! great crew here.

    Reviewed September 24, 2018

    Dear Mr. Daniel, I would like to thank you for taking time to write such a positive review about our hotel. We are delighted to know that you enjoyed our room as much as other outlets. I've shared with our team your beautiful comments which help us to keep up the motivation for the daily good work. Mercure Hai Phong generally appreciate your great support, should you travel to this part of Vietnam again, I look forward to personally welcoming you back to our hotel when our Cloud 28th Skybar and Spa are fully open. All the best and safe travels ahead ! Minh Thu (Autumn) Guest Experience Manager

    Responded September 24, 2018
    Mercure Hai Phong
    9.6
    Exceptional
    Frederic from Germany
    Business traveler
    Superior 1 King Bed
    Stayed 1 night in September 2018

    Good”

    New and Nixe hotel, great breakfast ans Restaurant. Great Views from the rooms. Nice Staff. Recommended!

    Reviewed September 15, 2018

    Xin Chào Mr. FREDERIC, Thank you so very much for spending time staying with us and sharing your experience. We are pleased to learn that you enjoy our city view from the hotel room as much as the food quality. The team is working passionately everyday to engage with customer expectation, and we appreciate your recognition. Looking forward to welcoming you back to Mercure Hai Phong very soon and allow us to take this chance to wish you a nice weekend and safe travels ahead. Minh Thu (Autumn) Guest Experience Manager

    Responded September 15, 2018
    Mercure Hai Phong
    10.0
    Exceptional
    Daria from Germany
    Couple
    Superior 1 King Bed
    Stayed 1 night in May 2018

    Schönes neues Hotel”

    Der Aufenthalt war sehr angenehm. Alle Einrichtungen sind sehr sauber und strukturiert. Das Personal war immer sehr zuvorkommend - das Essen im Restaurant ist sehr sehr lecker.

    Reviewed May 09, 2018

    Dear Daria, Xin Chao from Hai Phong - The Flamboyant City We are delighted to have received your review and greatly appreciate your recognition of our team. We thank you for choosing to stay with us in Hai Phong and look forward to having the opportunity to welcome you back in the coming time. Warm regards, Mercure Hai Phong Team

    Responded May 28, 2018
    Mercure Hai Phong
    3.2
    NAOTO from Japan
    Solo traveler
    Superior 1 King Bed
    Stayed 1 night in April 2019

    ひどいホテル”

    チェックインの際、朝食付きだと聞いていたし、また、朝食会場に入る時も大丈夫か確認してOKだと言うので食べ始めたら伝票を持って現れ、有料だからとサインさせられた。(もし同意しなくてもチェックイン時にデポジットとしてクレジットをスキャンしているので絶対拒めない。) また、部屋の冷蔵庫も壊れて使えなかったし、wi-fiも遅くてブチブチ切れた。これで朝食代込みで約12,000円は納得出来ない。100mくらい南にあるナムクオンホテルは朝食付きで6,000円以下。清潔で静かで遥かに良かった。 ※ちなみにハイフォン人で、こんな日本語が書ける人はまずいません。メルキュールの評判を下げるためのデマではなく、私の話は全部実話です。

    Reviewed April 21, 2019

    Dear Mr. NAOTO, Allow me to answer you in English. Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Trust there was an misunderstanding upon your arrival regarding to the breakfast which we do apologize for. On the other hand, I've also shared your feedback on the Minibar and wifi to the team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we offer competitive price range and the team is striving everyday to deliver a superior service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Minh Thu (Autumn) Guest Experience Manager

    Responded April 28, 2019
    Mercure Hai Phong
    8.8
    Excellent
    NISHINO from Japan
    Business traveler
    Superior 1 King Bed
    Stayed 6 nights in January 2019

    良い”

    最新で素晴らしい

    Reviewed March 01, 2019

    Dear M. NISHINO, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Minh Thu (Autumn) Guest Experience Manager

    Responded March 03, 2019
    Mercure Hai Phong
    8.0
    Excellent
    GYURYOUNG from South Korea
    Business traveler
    Twin Privilege Room
    Stayed 2 nights in July 2019

    Very good”

    매우친절하고 라운지 이용이 이색적

    Reviewed July 11, 2019
    10.0
    Exceptional
    LIM from South Korea
    Business traveler
    Studio Apartment, 1 King
    Stayed 2 nights in April 2019

    Exceptional”

    완전좋아요.

    Reviewed April 12, 2019

    Xin Chao Mr. Lim, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Minh Thu (Autumn) Guest Experience Manager

    Responded April 28, 2019
    Mercure Hai Phong
    9.2
    Exceptional
    hyunchung from South Korea
    Couple
    Superior 2 Single Beds
    Stayed 2 nights in January 2019

    위치는 좋아요”

    호텔 립셉션 찾아 천만리 아무정보없이 가시면 황당할수있습니다. 호텔소유의 앞마당이나 정원 이런 없습니다. 그래서 호텔전경사진 찍을 일없습니다. 룸은 아주 작아요 동남아에서 이 가격에 이런 룸크기는 싱가폴밖에 없을듯 합니다.

    Reviewed March 09, 2019

    Dear Mr. Hyunchung, Greetings from Mercure Hai Phong! Allow me to reply you in English. We thank you very much for having time staying with us and sharing your feedback. It's our pleasure to learn that your stay has been satisfactory overall, however, we apologize if the hotel entrance and room size are not spacious enough, which might cause you some inconveniences to find the hotel reception. I will share your comment with the whole team, any chance you wish to come to this part of Vietnam again, the team will be more than happy to welcome you back. Safe travels ahead! Very Best, Minh Thu (Autumn) Guest Experience Manager

    Responded March 10, 2019
    Mercure Hai Phong
    9.6
    Exceptional
    YONG from South Korea
    Business traveler
    Superior 2 Single Beds
    Stayed 1 night in November 2018

    가성비 좋음”

    조용하고 직원 친절합니다.

    Reviewed December 27, 2018

    Xin Chào Mr. YONG, I'd like to thank you for leaving us such a positive rating Mercure Hai Phong. We are delighted to know that you satisfied with the service and the hotel facilities overall. We highly appreciate your support and should you travel to this part of Vietnam again, the team look forward to welcoming you back very soon! Good day and safe travels ahead! Minh Thu(Autumn) Guest Experience Manager

    Responded December 28, 2018
    Mercure Hai Phong
    8.0
    Excellent
    Seok from South Korea
    Family with young children
    Superior 2 Single Beds
    Stayed 1 night in December 2018

    좋았어요”

    신축건물이라 좋았어요 그런데 조식은 기대했던 것 만큼 만족스럽진 않았지만 다양했습니다

    Reviewed December 20, 2018

    Dear Mr. Seok, Warmest greetings from Mercure Hai Phong! We thank you very much for having spent time and sharing your experience with us. It's great to learn that your stay has been satisfactory so far. However, we are sorry that our breakfast is not up to your expectation, your feedback was well noted and shared with the team, please rest assured that we are addressing the problem properly. If you do come to this part of Vietnam again, the team is looking forward to welcoming you back soon. Very Best, Minh Thu (Autumn) Guest Experience Manager

    Responded December 21, 2018
    Mercure Hai Phong
    8.0
    Excellent
    Seok from South Korea
    Family with young children
    Studio Apartment, 1 King
    Stayed 1 night in December 2018

    좋았어요”

    시설이 새거라 괜찮습니다

    Reviewed December 20, 2018

    Dear Mr. Seok, Greetings from Mercure Hai Phong! We hope that you have safely reached back home after your stay. We thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review. Looking forward to welcome you back soon in Hai Phong! Very Best, Minh Thu (Ms.) Guest Experience Manager

    Responded December 21, 2018
    Mercure Hai Phong
    10.0
    Exceptional
    TAEMIN from South Korea
    Solo traveler
    Superior 1 King Bed
    Stayed 3 nights in September 2018

    킹베드”

    슈페리얼 깨끗하고 친절하고 좋았음

    Reviewed October 02, 2018

    Xin Chào Mr. Kim TaeMin, Thank you very much for having spent time leaving us such a positive review. We are absolutely delighted to hear of your great experience with clean facilities as well as friendly staff. We appreciate your support to Mercure Hai Phong and I'm sure the team will be encouraged by your kind words. If there is a chance you come back to this part of Vietnam again, we hope to have the pleasure of welcoming you back to our hotel. Very Best, Minh Thu (Autumn) Guest Experience Manager

    Responded October 03, 2018
    Mercure Hai Phong
    9.2
    Exceptional
    JUNG from South Korea
    Business traveler
    Twin Privilege Room
    Stayed 6 nights in August 2018

    아직은 공사중이라 시설 이용이...”

    신축이라 깨끗하지만 아직 부대시설이 모두 확충 되지는 않은상황 직원들 대응도 좋음.

    Reviewed August 29, 2018

    Dear Mr. SEUNGGANG, Allow me to answer you in English. Thank you very much for having spent time rating and staying with us. We appreciate your constructive comment and we are working hard to have all services available soonest as we can. The team will be looking forward to welcoming you back here very soon, I may take this chance to wish you all the best and safe travels ahead. Minh Thu(Ms.) Guest Experience Manager

    Responded August 29, 2018
    Mercure Hai Phong
    4.8
    jonggyu from South Korea
    Couple
    Superior 1 King Bed
    Stayed 1 night in August 2018

    motel”

    motel

    Reviewed August 28, 2018

    Dear Mr. KIM, Thank you very much for having spent time rating Mercure Hai Phong. We do very much appreciate your feedback. Mr. Kim, we are very passionate about what we are doing and very keen on assisting our guests in having relaxing time with Mercure Hai Phong. Looking at other guest feedback, they enjoyed their stay with us so much as well the service from our team, I do apologize we were not up to your expectations. Once again, please accept our sincere apologies for every inconvenience that might cause during your stay. I may take this chance to wish you health and safe travels ahead. Minh Thu (Autumn) Guest Experience Manager

    Responded August 29, 2018
    Mercure Hai Phong
    10.0
    Exceptional
    xiaobin from China
    Business traveler
    Studio with 2 Single Beds
    Stayed 2 nights in October 2018

    国际酒店还不错”

    安全舒适

    Reviewed October 19, 2018

    Dear Mr. Zheng Xiaobin, Warmest greetings from Mercure Hai Phong. We trust that you reach home safely in your love country of China and we thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review. Looking forward to welcome you back soon in Hai Phong! Very Best, Autumn(Ms.) Guest Experience Manager

    Responded October 21, 2018
    Mercure Hai Phong
    7.6
    Very good
    Cường
    Couple
    Superior 1 King Bed
    Stayed 1 night in July 2018

    Ks mới vận hành”

    Phòng tắm chưa đủ đồ, thiếu lược. Ăn sáng nên bao gồm vào tiền phòng. Nhân viên chưa chuẩn nên checkin, out lâu. Lễ tân đặt tầng 5 nên checkin, out khách phải đi thang máy hai lần.

    Reviewed August 01, 2018

    Xin chào Anh Cường, Khách sạn Mercure Hải Phòng vô cùng cảm ơn Anh đã dành thời gian chia sẻ về những trải nghiệm tại đây. Chúng tôi thành thật lấy làm tiếc vì những trải nghiệm này chưa để lại ấn tượng tốt đẹp. Thay mặt Ban Giám Đốc, cho phép tôi bày tỏ lời xin lỗi chân thành nhất đến Anh. Tuy nhiên, giờ check-in của Anh có hơi sớm hơn so với giờ check-in tiêu chuẩn là 14:00, vì thế, nhân viên cần kiểm tra lại tình trạng phòng cẩn thận, một số đồ dùng trong nhà tắm cũng được đặt khi có yêu cầu của khách hàng. Cảm ơn anh một lần nữa vì những lời nhận xét trên sẽ giúp cho Khách sạn có thể cải thiện và nâng cao chất lượng dịch vụ. Chúng tôi rất hân hạnh nếu có thể giúp cho kỳ nghỉ sau của anh tại đây đáng nhớ hơn. Minh Thu(Autumn) Quản lý quan hệ Khách hàng

    Responded August 02, 2018
    Mercure Hai Phong
    7.6
    Very good
    hung from Vietnam
    Business traveler
    Superior 1 King Bed
    Stayed 1 night in July 2018

    sach se va tien nghi”

    sach dep hien dai

    Reviewed July 29, 2018

    Xin Chào Mr. Hung, Cảm ơn anh đã ghé thăm và chia sẻ trải nghiệm cũng như sự hài lòng khi tới với khách sạn Mercure Hải Phòng. Rất mong sớm gặp lại anh! Minh Thu Quản lý quan hệ Khách hàng

    Responded July 29, 2018
    Mercure Hai Phong
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Mercure Hai Phong
    |Excellent 8.1
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Cat Ba National Park