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About Mercure Hanoi La Gare Hotel

Description

Set in the heart of the charming city of Hanoi, Mercure Hanoi La Gare Hotel offers a contemporary accommodation with international standards. The property sits right across from Hanoi’s historic central railway station and blends in with the surroundings with its classical French-colonial façade. Enjoy fine Vietnamese and international cuisine at the in-house French brasserie, or relax and sip a wide range of cocktails, beers, and liquors at the bar. Take full advantage of the hotel’s top-notch facilities before reclining in the comfort of the well-equipped guestroom. For a peaceful sanctuary in a bustling spot of the city, Mercure Hanoi La Gare Hotel is a perfect choice for business and pleasure.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Tennis court(s)
  • Tours
  • Yoga room

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Convenience store
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Newspapers
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Buzzer/wireless intercom
  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Spanish
  • Vietnamese
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Policies

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.

The property requires a refundable security deposit upon check-in.

All special requests are subject to availability and additional charges may apply.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Must use an extra bed
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Number of Floors: 9
Number of Rooms : 100
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type
Very good



based on 204 reviews
  • Cleanliness 8.3
  • Facilities 7.3
  • Location 8.0
  • Room Comfort/Standard 8.0
  • Service 8.1
  • Value for money 7.7
  • Food/Dining 7.3
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Son from Vietnam
Couple
Standard Queen Room
Stayed one night in September 2016
Ok hotel, not very worth 4 stars
Pros: clean, friendly staff, ok location Cons: cannot compares to other 4-stars hotels
Reviewed September 08, 2016
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Le from Vietnam
Business traveler
Standard Queen Room
Stayed 4 nights in August 2016
Worst buffet ever at a 4-stars hotel
I'm booking a room with breakfast for 5 days conference. There are so few options in breakfast, and almost the same courses for 5 days straight. I skipped breakfast altogether on 3rd try. So I recommend you to book a room here without breakfast, since breakfast in Ha Noi is much more interesting.
Reviewed August 31, 2016
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Guo from Singapore
Couple
Standard Queen Room
Stayed 3 nights in June 2016
Average Hotel
The staff are pretty friendly and helpful and they will go the extra mile to show you the place.. However, the location is quite far away from the main shopping belt which is where the old quarters are. It took us about 30 -45 mins to walk over. The hotel facilities were limited too, we visited the gym where it was quite small, only one treadmill and a few weights... The breakfast was good. Overall, the cleanliness was good..
Reviewed June 16, 2016
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Goh from Singapore
Business traveler
Standard Twin Room
Stayed one night in November 2015
Polite staffs
Nice room with polite staffs
Reviewed June 06, 2016
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Goh from Singapore
Business traveler
Standard Queen Room
Stayed 2 nights in November 2015
Helpful staffs
Staffs were helpful, nice room
Reviewed June 06, 2016
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Katsuaki from Japan
Business traveler
Standard Twin Room
Stayed 3 nights in April 2016
Good Location, Good Food and Friendly Staffs
Close to Hoan Kiem Lake, Very close to the Railway Station, Lots of Places to visit in walking range. Above all, confortable Room and Facilities in proper size.
Reviewed April 29, 2016
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Lilis from Singapore
Business traveler
Standard Queen Room
Stayed 2 nights in April 2016
Will return for more!
Apart from the slippery bathroom tiles (which the management promised to look into), everything else is great!
Reviewed April 25, 2016
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Chua from Singapore
Business traveler
Stayed one night in April 2016
nice and clean hotel
will be back again
Reviewed April 24, 2016
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Le from Vietnam
Business traveler
Standard Queen Room
Stayed one night in April 2016
Great service
I had a pleasure experience at Mercure Hanoi, Huyen the FO Head, the F&B staffs and managers, concierge,.... All is great. Big thanks to the team.
Reviewed April 04, 2016
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Buncha from Thailand
Business traveler
Standard Queen Room
Stayed 2 nights in March 2016
Room too small - So so breakfast.
Hotel needs to replace room carpet. It's so old and dirty. Bed is good. Shower is ok, but can be improved.
Reviewed April 01, 2016
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