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Thank you for making my workdays comfortable

I would recommend this hotel to anyone travelling by train.
Hotel room is clean and in a maintained condition.
It is nice place to stay, staff are friendly and supportive.
Free Wi-Fi
Front desk [24-hour]
Fitness center
Restaurants
Bar
Airport transfer
Family room
Luggage storage
5 travelers have booked today.
Based on 1,090 verified reviews
8.8
8.7
8.6
8.4
8.0
8.0
Nearest transportation options
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Hanoi Railway Station is within 0.22 km
Location rating score
There are 111 places in walking distance!
| Value for money | 8.4 |
| Location rating | 8.6 |
| Nearest airport | Noi Bai International Airport (HAN) |
| Distance to airport | 21.8 km |
8.6
Excellent
City view
8.8
Excellent
City view
9.2
Exceptional
City view
10.0
Exceptional
Street view
City view
City view
City view
Yes! Mercure Hanoi La Gare Hotel features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.
Mercure Hanoi La Gare Hotel satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes prepared with first aid kit, free face masks, temperature check for guests and staff, staff trained in safety protocol, doctor/nurse on call, and sterilizing equipment for more completed safety precautions and hygiene protocols.
Absolutely! The perks of staying at Mercure Hanoi La Gare Hotel include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
Enjoy the comfort of easy payment at Mercure Hanoi La Gare Hotel which supports up to 6, with payment card options such as Visa, MasterCard, American Express, Cash, and UnionPay.
Past visitors that stayed at Mercure Hanoi La Gare Hotel have given this property a rating of 8.804 for its exceptional cleanliness as the major highlight for their stay.
Verified families with older children that have stayed at this property have given Mercure Hanoi La Gare Hotel an average rating of 8.8. You can search for more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Verified local visitors that have stayed at this property have given Mercure Hanoi La Gare Hotel an average rating of 8.9. You can look up on more specific customer reviews, and responses for this property down in the review section.
Mercure Hanoi La Gare Hotel’s local neighborhood is Hoan Kiem District which consists of popular restaurants such as Luna d'Autunno - Italian Pizzeria & Restaurant, La Badiane, and Quan An Ngon.
Wake up to an incredible buffet and continental breakfast at Mercure Hanoi La Gare Hotel. Customers can enjoy breakfast offered with an additional charge of 325000 VND for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the property.

Experience Luxury and Convenience at Mercure Hanoi La Gare Hotel
Welcome to Mercure Hanoi La Gare Hotel, a stunning 4-star hotel located in the heart of Hanoi, Vietnam. With its prime location and exceptional service, this hotel offers a perfect blend of luxury and convenience for both business and leisure travelers.
Featuring 100 beautifully designed rooms, Mercure Hanoi La Gare Hotel provides a comfortable and stylish retreat for its guests. Each room is meticulously furnished with modern amenities and tasteful decor, creating a warm and inviting atmosphere. Whether you are traveling alone or with your family, you will find the perfect accommodation to suit your needs.
Check-in at Mercure Hanoi La Gare Hotel begins at 2:00 PM, allowing you to settle in and start your Hanoi adventure at your own pace. The hotel's friendly and attentive staff will be there to assist you throughout your stay, ensuring a seamless experience from the moment you arrive.
When it's time to check-out, you have until 12:00 PM to bid farewell to this exceptional hotel. Take your time to savor the last moments of your stay and make the most of the hotel's facilities before venturing out to explore the vibrant city of Hanoi.
Mercure Hanoi La Gare Hotel also welcomes families with open arms. With their child-friendly policy, children between the ages of 2 to 11 can stay free of charge, making it an ideal choice for a family getaway. The hotel's spacious rooms and thoughtful amenities cater to the needs of both adults and children, ensuring a comfortable and enjoyable stay for the whole family.
Built in 2009, Mercure Hanoi La Gare Hotel boasts a modern and contemporary design that reflects the dynamic spirit of Hanoi. Its prime location near Hanoi's main railway station and various attractions makes it a convenient base for exploring the city's rich history, vibrant culture, and delicious cuisine. Whether you are in Hanoi for business or leisure, Mercure Hanoi La Gare Hotel promises an unforgettable experience filled with comfort, convenience, and warm hospitality.
Unwind and Enjoy at Mercure Hanoi La Gare Hotel's Entertainment Facilities
At Mercure Hanoi La Gare Hotel, you can indulge in a range of entertainment facilities that will make your stay truly memorable. Whether you're in the mood for shopping, unwinding at a bar, pampering yourself at a salon, or immersing yourself in the tranquility of a garden, this hotel has it all.
For those looking to satisfy their retail therapy cravings, the hotel offers a variety of shops where you can find everything from souvenirs to fashion items. After a day of exploring the vibrant city of Hanoi, head to the hotel's bar and enjoy a refreshing drink while soaking in the lively atmosphere. If you're in need of some pampering, the salon is the perfect place to indulge in a rejuvenating treatment.
Nature lovers will appreciate the hotel's beautiful garden, where you can take a leisurely stroll and escape the hustle and bustle of the city. If you're in the mood for some quiet relaxation, the library provides a serene space to curl up with a good book. Additionally, the shared lounge/TV area offers a comfortable setting to socialize with fellow guests or catch up on your favorite shows.
Make the most of your stay at Mercure Hanoi La Gare Hotel by exploring its entertainment facilities, ensuring a truly enjoyable and enriching experience.
Stay Active at Mercure Hanoi La Gare Hotel's Impressive Sports Facilities
At Mercure Hanoi La Gare Hotel, staying active and maintaining your fitness routine is made easy with their exceptional sports facilities. The hotel boasts a state-of-the-art fitness center that is open 24 hours a day, allowing you to work out at your convenience. Equipped with modern exercise machines and equipment, you can engage in a variety of workouts to suit your preferences and fitness goals.
For those who enjoy outdoor activities, Mercure Hanoi La Gare Hotel offers tennis courts where you can challenge your travel companions or even meet fellow guests for a friendly match. The well-maintained courts provide the perfect setting for a game of tennis, whether you are a beginner or an experienced player.
If you prefer a more calming and meditative form of exercise, the hotel also features a dedicated yoga room. This serene space is designed to help you find inner peace and balance while practicing yoga. Whether you are a seasoned yogi or a beginner, you can enjoy the tranquility of the yoga room and engage in a rejuvenating session.
Best of all, these sports facilities are available to all guests free of charge. So whether you want to break a sweat in the fitness center, challenge your skills on the tennis courts, or find your zen in the yoga room, Mercure Hanoi La Gare Hotel has everything you need to stay active and energized during your stay in Hanoi, Vietnam.
Convenience at Your Fingertips: Mercure Hanoi La Gare Hotel's Top-Notch Facilities
Mercure Hanoi La Gare Hotel is dedicated to providing utmost convenience and comfort to its guests. With a range of exceptional facilities, your stay at this hotel will be nothing short of extraordinary.
From the moment you arrive, you'll be greeted by a team of friendly and professional staff ready to assist you with any request. The concierge service is available around the clock, ensuring that you have everything you need at your fingertips. Whether you need assistance with booking tours, arranging transportation, or simply seeking recommendations on local attractions, the knowledgeable concierge team is there to make your stay hassle-free.
For those who value flexibility and convenience, the 24-hour room service is a game-changer. Whether you're craving a late-night snack or a hearty meal after a long day of exploring the city, the hotel's room service menu offers a wide range of delectable options to satisfy your cravings.
Additionally, Mercure Hanoi La Gare Hotel offers a range of practical amenities to enhance your stay. Stay connected with complimentary Wi-Fi available in all rooms and public areas. The hotel also provides safety deposit boxes, ensuring the security of your valuables throughout your stay. For guests who prefer smoking, there is a designated smoking area available.
To make your stay even more convenient, the hotel features a convenience store on-site. Whether you need to grab a quick snack, purchase toiletries, or any other essentials, the convenience store has you covered. Furthermore, the hotel offers a range of services including laundry, dry cleaning, and a laundromat, ensuring that your clothes are always fresh and clean.
When it comes to checking in and out, the hotel offers express check-in and check-out services, allowing you to save valuable time and get on with your day. Additionally, the hotel provides luggage storage facilities, so you can explore the city without the burden of carrying your bags.
With daily housekeeping services, you can expect your room to be impeccably clean and well-maintained throughout your stay. And for those chilly evenings, cozy up by the fireplace in the hotel's inviting common area.
Mercure Hanoi La Gare Hotel's dedication to convenience and comfort is evident in its exceptional range of facilities. Whether you're here for business or leisure, rest assured that your stay will be stress-free and enjoyable.
Convenient Transport Facilities at Mercure Hanoi La Gare Hotel
At Mercure Hanoi La Gare Hotel, guests can enjoy a range of convenient transport facilities that make exploring Hanoi a breeze. The hotel offers airport transfer services, ensuring a seamless journey from the airport to the hotel. For those looking to explore the city and its attractions, the hotel provides tours and a shuttle service, making it easy to navigate the bustling streets of Hanoi.
In addition, Mercure Hanoi La Gare Hotel offers valet parking and a car park onsite, providing guests with hassle-free parking options. For those who prefer to drive themselves, the hotel also offers car hire services. Alternatively, guests can make use of the taxi service available at the hotel.
To enhance the overall travel experience, the hotel provides a ticket service, allowing guests to conveniently book tickets for various attractions and activities in Hanoi. With these transport facilities, guests can explore the city with ease, knowing that their transportation needs are well taken care of at Mercure Hanoi La Gare Hotel.
Modern Amenities and Comfortable Accommodations at Mercure Hanoi La Gare Hotel
At Mercure Hanoi La Gare Hotel, guests can expect a wide range of modern amenities and comfortable accommodations. Each room is equipped with air conditioning, ensuring a cool and pleasant atmosphere throughout your stay. Additionally, guests can enjoy the luxury of slipping into plush bathrobes, adding an extra touch of relaxation to their experience.
For those who like to stay informed, a daily newspaper is provided in each room, allowing guests to catch up on the latest news and stay connected with the world. The hotel also provides a hair dryer, ensuring that guests can easily style their hair and look their best during their stay.
Entertainment options are abundant with a television and satellite/cable TV available in each room. Guests can relax and unwind while enjoying their favorite shows or catching up on the latest movies. Moreover, a mini bar is provided in each room, offering a selection of refreshing beverages and snacks for guests to enjoy at their convenience.
For those seeking a cozy and intimate atmosphere, some rooms are even equipped with a fireplace, providing a warm and inviting ambiance. Whether it's for a romantic getaway or simply to create a cozy atmosphere, the fireplace adds an extra touch of comfort to the room.
Mercure Hanoi La Gare Hotel ensures that guests have everything they need for a comfortable and enjoyable stay. From modern amenities to thoughtful touches, the hotel's room facilities are designed to cater to the needs and preferences of every guest.
Indulge in Culinary Delights at Mercure Hanoi La Gare Hotel
At Mercure Hanoi La Gare Hotel, dining is an experience to savor. With a range of dining facilities available, guests can enjoy delicious meals and refreshing beverages throughout their stay.
Start your day off right with a delectable breakfast buffet, featuring a wide selection of both local and international dishes. From freshly baked pastries to made-to-order omelettes, there is something to please every palate. For those who prefer a lighter option, a continental breakfast is also available.
When hunger strikes throughout the day, the hotel's coffee shop is the perfect spot to relax and recharge. Indulge in a cup of aromatic Vietnamese coffee or choose from a variety of teas and refreshing beverages. Pair your drink with a selection of sweet treats and light snacks for a delightful afternoon break.
For a more formal dining experience, head to the hotel's restaurant, where a menu of mouthwatering dishes awaits. From traditional Vietnamese delicacies to international favorites, there is something to satisfy every craving. The restaurant's cozy ambiance and attentive service create the perfect setting for a memorable meal.
With 24-hour room service available, guests can also enjoy the convenience of dining in the comfort of their own room. Whether it's a late-night snack or a full-course dinner, the hotel's room service menu offers a range of options to cater to every taste.
With its array of dining facilities, Mercure Hanoi La Gare Hotel ensures that guests can indulge in culinary delights throughout their stay, making their visit to Hanoi truly unforgettable.
Discover Comfortable and Stylish Rooms at Mercure Hanoi La Gare Hotel
Experience the perfect blend of comfort and style with our selection of rooms at Mercure Hanoi La Gare Hotel. Choose from the spacious Privilege Room with a city view, featuring a generous 35 square meters, a cozy Classic Room offering a delightful city view in 20 square meters, or the Classic Superior Room with a city view in 27 square meters. For those seeking versatile options, our Classic Room with a city view provides 20 square meters with a comfortable Queen Bed, while the Classic Room with two Single Beds offers 27 square meters of space, ideal for families or friends traveling together.
Booking these rooms through Agoda ensures you enjoy the best prices available, along with a hassle-free and seamless reservation process. Take advantage of exclusive deals and secure your preferred room type effortlessly, making your stay in Hanoi both affordable and convenient from the moment you plan your trip.
Discover the Vibrant Hoan Kiem District in Hanoi
Located in the heart of Hanoi, Vietnam, the Mercure Hanoi La Gare Hotel is nestled in the vibrant Hoan Kiem District. This district is known for its rich history, bustling streets, and cultural landmarks, making it a perfect destination for travelers seeking an authentic Vietnamese experience.
Hoan Kiem District is home to the iconic Hoan Kiem Lake, a picturesque oasis in the midst of the bustling city. Visitors can take a leisurely stroll around the lake, admiring the stunning Turtle Tower and the famous red Huc Bridge. The district is also dotted with charming cafes, local markets, and traditional Vietnamese architecture, offering plenty of opportunities to immerse yourself in the local culture.
For history enthusiasts, the district is home to the historic Old Quarter, where you can explore narrow alleyways filled with traditional shops selling handicrafts, silk products, and local street food. Don't miss the chance to visit the Thang Long Water Puppet Theater, where you can witness the unique art form of water puppetry, a traditional Vietnamese performance that dates back to the 11th century.
With its central location and vibrant atmosphere, Hoan Kiem District is the perfect base for exploring all that Hanoi has to offer. Whether you're interested in history, culture, or simply soaking up the lively atmosphere, this district has something for everyone. Book your stay at the Mercure Hanoi La Gare Hotel and embark on an unforgettable journey through the vibrant streets of Hoan Kiem District.
Convenient Transportation from the Airport to Mercure Hanoi La Gare Hotel
Located in the heart of Hanoi's Hoan Kiem District, Mercure Hanoi La Gare Hotel offers a convenient and comfortable stay for travelers visiting Vietnam's capital city. Getting to the hotel from the nearby airports is a breeze, thanks to the excellent transportation options available.
The closest airport to Mercure Hanoi La Gare Hotel is Noi Bai International Airport, located approximately 30 kilometers away. Upon arrival, travelers can choose from various transportation modes to reach the hotel. One of the most popular and convenient options is to take a taxi or ride-hailing service directly from the airport. The journey takes around 40 minutes, depending on traffic conditions.
For those looking for a more budget-friendly option, public buses are available at the airport. The bus ride to the hotel takes approximately one hour, but it offers a chance to experience the local atmosphere and see the city along the way. Another alternative is to arrange a private airport transfer through the hotel, ensuring a hassle-free and comfortable journey to Mercure Hanoi La Gare Hotel.
With its prime location and easy access from the airport, Mercure Hanoi La Gare Hotel is an ideal choice for both business and leisure travelers. The hotel's comfortable rooms, excellent amenities, and friendly staff ensure a pleasant stay in the heart of Hanoi's vibrant Hoan Kiem District.
Discover the Rich History and Culture Surrounding Mercure Hanoi La Gare Hotel
Nestled in the heart of Hanoi, Mercure Hanoi La Gare Hotel offers a prime location surrounded by a wealth of landmarks and attractions that showcase the rich history and vibrant culture of Vietnam. Just steps away from the hotel, you'll find the historic Hoa Lo Prison, also known as the 'Hanoi Hilton', which offers a fascinating glimpse into Vietnam's turbulent past.
For a deeper understanding of Vietnamese culture, the Vietnamese Women's Museum is a must-visit. Located nearby, this museum showcases the contributions and achievements of women throughout the country's history.
If you're seeking spiritual tranquility, St. Joseph's Cathedral and Ngoc Son Temple are both within walking distance. St. Joseph's Cathedral is a stunning example of French Gothic architecture, while Ngoc Son Temple sits on a picturesque island in the middle of Hoan Kiem Lake, providing a serene escape from the bustling city.
Art and culture enthusiasts will be delighted by the Hanoi Opera House, a magnificent building that hosts world-class performances and is a testament to the city's architectural heritage. Another artistic gem is the Hanoi Ceramic Mosaic Mural, a mesmerizing display of ceramic artistry that stretches along the walls of the Red River.
For a taste of Hanoi's vibrant street life, a stroll down Hang Gai Street, also known as the 'Street of Hemp', is a must. Here, you'll find a wide array of shops selling silk products, handmade crafts, and traditional Vietnamese souvenirs.
History buffs will appreciate the Vietnam National Museum of History, which houses an extensive collection of artifacts spanning thousands of years, providing a comprehensive overview of Vietnam's rich cultural heritage.
To complete your cultural immersion, don't miss the Lotus Water Puppet Theater, where you can witness the traditional art of water puppetry, a unique Vietnamese art form.
With its central location surrounded by these iconic landmarks and attractions, Mercure Hanoi La Gare Hotel offers the perfect base for exploring the rich history and vibrant culture of Hanoi.
Explore a Gastronomic Paradise
Indulge in a culinary adventure right at your doorstep at Mercure Hanoi La Gare Hotel. With an array of restaurants just a stone's throw away, you'll be spoilt for choice. Start your day with a delectable buffet spread at Maison Sen Buffet, offering a wide selection of local and international dishes. For a taste of authentic Vietnamese cuisine, head to Pho 10 Ly Quoc Su, where you can savor the iconic Vietnamese noodle soup. Craving some Western flavors? Look no further than The Hanoi Social Club and L'essence De Cuisine, both offering a fusion of international and local dishes. And if you're in the mood for some craft beer, make sure to visit Pasteur Street Craft Beer - Hoan Kiem Taproom & Restaurant. With so many options to choose from, your taste buds are in for a treat!
Shop 'til you drop at Mercure Hanoi La Gare Hotel's surrounding shopping landmarks
Located in the heart of Hanoi, Mercure Hanoi La Gare Hotel offers easy access to a plethora of shopping landmarks. Just a short stroll away, you'll find Mai's Cafe, a charming boutique known for its unique collection of local handicrafts and souvenirs. For those looking to indulge in some traditional Vietnamese embroidery, Hai Van Printing and Embroidery Shop is a must-visit. Step into Mosaique, a trendy fashion store that showcases a curated selection of contemporary clothing and accessories. L'Epicerie du Metropole is a haven for food lovers, offering a wide range of gourmet products and delicacies. Immerse yourself in the rich cultural heritage of Vietnam at Vietnam Cultural, where you can find traditional crafts, artwork, and clothing. Marena Hanoi is a boutique that specializes in exquisite silk garments, perfect for those seeking a touch of luxury. Heydi Fashion House is a haven for fashionistas, offering a diverse range of stylish clothing and accessories. Bookworms will be delighted to explore the shelves of Infostones Bookshop, a cozy bookstore that stocks a wide range of titles. L'image is a beauty store that offers a range of skincare and cosmetics products, perfect for pampering yourself. Finally, Airashi Silk is a treasure trove for silk enthusiasts, offering a stunning array of silk products, from clothing to home decor. With such a diverse range of shopping landmarks just moments away, Mercure Hanoi La Gare Hotel is the perfect base for a retail therapy getaway in Hanoi.
Affordable Luxury at Mercure Hanoi La Gare Hotel
Experience the perfect blend of comfort, style, and affordability at Mercure Hanoi La Gare Hotel. With an average room price of just $78, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Hanoi, which stands at $67.
At Mercure Hanoi La Gare Hotel, you can indulge in a luxurious stay without breaking the bank. Each room is elegantly furnished and thoughtfully designed to provide a relaxing and inviting ambiance. Whether you're traveling for business or leisure, you'll find all the modern amenities you need, including free Wi-Fi, a flat-screen TV, and a well-equipped minibar.
Not only does Mercure Hanoi La Gare Hotel offer competitive rates, but it also boasts a prime location in the heart of Hanoi. Situated just steps away from the city's main train station, it provides easy access to popular attractions such as the Old Quarter, Hoan Kiem Lake, and the Temple of Literature. So why settle for an average hotel room in Hanoi when you can upgrade to a remarkable stay at Mercure Hanoi La Gare Hotel for just a little more? Book your stay today and experience affordable luxury like never before.
Comfortable and Convenient Stay with Friendly Staff
Mercure Hanoi La Gare Hotel has received numerous positive customer reviews praising its comfortable and clean accommodations, friendly staff, and convenient location. Guests have consistently mentioned the hotel's close proximity to the old quarter, making it an ideal choice for exploring Hanoi's vibrant city center. The hotel's cleanliness has also been highlighted, with guests appreciating the well-maintained rooms and public areas. The staff at Mercure Hanoi La Gare Hotel has been described as friendly and helpful, providing excellent customer service throughout guests' stay. Additionally, the hotel's breakfast has received high praise, offering a variety of both Western and Vietnamese dishes, including fresh fruit. With its affordable rates and convenient location, Mercure Hanoi La Gare Hotel is highly recommended for travelers looking for a comfortable and hassle-free stay in Hanoi.
Exceptional Customer Ratings at Mercure Hanoi La Gare Hotel
Discover a hotel that consistently garners outstanding customer ratings at Mercure Hanoi La Gare Hotel. With an impressive overall score of 8.3, this hotel is highly regarded by guests for its exceptional service, comfortable accommodations, and convenient location in Hanoi, Vietnam.
One of the standout features of Mercure Hanoi La Gare Hotel is its dedicated and friendly staff. With a remarkable rating of 8.5 for staff performance, guests rave about the warm and welcoming service they receive throughout their stay. From the moment you step foot into the hotel, you'll be greeted by attentive and professional staff who go above and beyond to ensure your needs are met. Whether you need assistance with booking tours, arranging transportation, or simply seeking recommendations for local attractions, the staff at Mercure Hanoi La Gare Hotel is always ready to provide personalized and helpful assistance.
Cleanliness is another aspect that sets Mercure Hanoi La Gare Hotel apart from the rest. With a stellar rating of 8.6 for cleanliness, guests can expect immaculate and well-maintained rooms and public areas. The hotel takes great pride in upholding high standards of cleanliness, ensuring that every corner is spotless and sanitized. From the pristine bathrooms to the neatly made beds, guests can relax and enjoy a comfortable stay in a clean and hygienic environment.
Excellent8.0
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
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Excellent
10 most recent verified ratings received by the property
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The staff at this hotel were exceptional, with many reviewers citing how friendly and helpful they were. You'll be in a great location here, with easy access to Hanoi train station, Old Quarter, and Hoan Kiem Lake. The rooms are also spacious and comfortable to stay in. The hotel is kept exceptionally clean and well-maintained, which many reviewers appreciated. There are also plenty of good local food options nearby, with helpful staff recommendations.
The location of the hotel may be a bit far from the town, according to a few reviewers.
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We had an incredible stay at this lovely hotel. Rooms were clean. The toilet shower is a huge plus. Everything was very clean. The staff were outstanding. Shout out to reception staff Nguyen. The rooms are abit small but we'll worth the price. I didn't use any facilities so I cannot comment. The complimentary amenities include a dental kit. Vanity pack. Shower cap. Slippers. Hand wash. Body wash. Shampoo and conditioner. I missed the body lotion but it seems like a lot of hotels are no longer offering body lotion. Overall we had the best stay and can highly recommend this hotel. I would definitely stay here again
Dear Fatima, Thank you very much for taking the time to share your wonderful and detailed feedback with us. We are truly delighted to know that you had an incredible stay and appreciated the cleanliness of the rooms, the spacious shower, and the range of complimentary amenities provided. Your understanding regarding the room size and recognition of the value for money are greatly appreciated. We are especially pleased to hear your kind words about our outstanding staff, with a special mention to Nguyen at the reception. Your compliments will certainly be shared with him as a great encouragement. Thank you for your strong recommendation and trust in our hotel. We sincerely look forward to welcoming you back to Mercure Hanoi La Gare for another memorable stay. Sincerely, Nga Vo (Ms.) Front Office Manager
👍 What’s Good: 1. Great Location Just 5–8 minutes’ walk to Train Street and the start of the Old Quarter. Quiet area but close to all the action. 2. Comfortable Room Stayed in a Superior Room — clean, good size, tidy, and comfortable. Two free bottles of water every day. No issues here. 3. Friendly Staff Staff were kind, helpful, and knew their stuff. Big thanks to Dat at the front desk who really tried to help us with the Wi-Fi. 👎 What Can Be Better: 1. Poor Wi-Fi in Room Wi-Fi looked strong, but there was no real connection. We were in a corner room — I had to sit in the hallway or restaurant to work. Wi-Fi access points are only in the corridor, not in the rooms. Not great if you need to stay connected. 2. Shower Design No shower door. Water splashes everywhere, so the bathroom floor gets really wet. 3. Outdated TVs TVs are old. Not a big deal, but don’t expect smart features or streaming. 📝 Final Thoughts: Mercure La Gare is a solid choice if you want comfort and great service in a good location. Wi-Fi needs work, especially for business or remote work. Staff were excellent and made the stay better. Would I stay again? Yes — but I’d bring a portable Wi-Fi just in case.
Dear Mr. Ronald, Thank you very much for taking the time to share your detailed feedback about your stay at Mercure Hanoi La Gare. We are delighted to hear that you appreciated our convenient location, comfortable rooms, and the warm service from our team, especially Dat at the Front Desk. Your kind words are truly encouraging and will be shared with the entire team. We also sincerely appreciate your constructive feedback regarding the Wi-Fi connection, bathroom design, and TV facilities. Please rest assured that your comments have been shared with the management team for future improvements, as we strive to enhance the guest experience continuously. It was a pleasure to have you with us, and we look forward to welcoming you back in the future — hopefully with an even better experience! Sincerely, Nga Vo (Ms.) Front Office Manager
Location was good, near the Hanoi railway station, which is 5 mins away. Really helps if you are going to be taking the train. Facilities were basic. Sufficient for a comfortable stay. Basic TV channels (no youtube or Netflix). Staff generally friendly and helpful though they can be better at coordinating at the front desk. We were given the wrong room and was then asked to change room. Several other hiccups not worth mentioning in detail. Overall, a pleasant stay.
Dear Vivien, Thank you very much for taking the time to share your detailed feedback with us. We are pleased to know that you found our location convenient, especially with the close proximity to Hanoi Railway Station, and that it suited your travel needs well. We are also glad to hear that you found the stay comfortable overall and that our team was generally friendly and helpful. At the same time, we sincerely apologize for the inconvenience caused by the room allocation issue and the coordination at the front desk. Your comments are valuable and have been shared with the relevant team to help us improve our internal communication and service consistency. Thank you once again for your honest feedback. We truly appreciate it and hope to have the opportunity to welcome you back and provide you with an even smoother experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager
I stayed at the hotel for a week, left to go touring and then came back for another two nights. I could walk everywhere I wanted to go, and there were plenty of options for food nearby. Nguyen and Anh were particularly helpful, among a very friendly and efficient staff.
Dear Emily, Thank you very much for your wonderful rating and for sharing your lovely feedback. We are delighted to know that you had a comfortable stay with us and chose to return again during your trip. It is great to hear that our location was convenient for you and that our team, especially Nguyen and Anh, made a positive impression with their friendly and helpful service. We truly appreciate your kind words and look forward to welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager
230 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
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Stayed 2 nights at Mercure Hanoi hotel. Overall, excellent service from the staff members, from Bellboy, reception to chambermaid. Location is quite good as it is located very near to the train station. But have to walk about 25 mins to Hoan Kiem Lake. However, it is a pleasant stroll to get to know the city. Room is very quiet as it has double layer window to shut the noise. So had comfortable sleep. Get good value for money from the stay. Will definitely stay there again in future.