Show reviews that mention
friendly staffs, convenient for sightseeing”
Location is good, walking distance for Ho Chi Minh Mausoleum, just a few KM distance for West Lake. Facilities are not bad, but shower head was spoil, still able to use it. View from the room was nothing, you will see just neighbor house.
very nice hotel and good location”
this is our fist stay at this hotel and we were very pleased. The staff is just great and the rooms tough small are very well designed and has all one needs. we noticed,that a lot of care was taken to reduce the noise level as the train station is very close.The windows are of a very high quality and we did not hear a sound from the outside! The BF buffet was also very good . Overall we had a very pleasant stay abd will be back.
Outstanding Value for money”
Perfect value for money business solution for Hanoi. Conference room facilities were very good, dining good, staff performance excellent and room very comfortable...all excellent value for money. Will stay again.
good city center location ”
Mercure is located near Hanoi train station . It is in a walking distance to most tourist attractions in the city center like Buddhist temples, lakes, and Hochimin memorial area. Staff was efficient and friendly. We got early check in before noon. Vietnamese breakfast was available upon request.
Great location next to railway station.”
Excellent stay, we booked our room at half the rate through agoda compared to our friends who booked through a travel agent. Staff friendly, attentive and very professional. Room size excellent, lovely bathroom, comfortable bed, free wifi worked well. We used the bar facilities but only a very small area attached to the restaurant.
Medium sized room, modern, clean with excellent sleeping comfort. A huge king size with the best pillows and blankets I have ever had. For every type of sleeper there is a pillow. The airconditioning is the best I have ever seen. It's inaudible and there is no annoying flow of air that makes it hard to find the right setting. Setting up the wireless Internet can be bothersome. The bathroom is very small but functional. It is annoying though that even a quick shower wets the whole bathroom floor. Good breakfast and helpfull personnel
staying at the mercure”
overall, when booking through agoda, the mercure is a reasonably priced hotel. it's clean, with a comfortable bed. it is centrally located and within a cheap cab ride to almost every sight in the city. the staff seemed genuinely nice and considerate. it was a pleasant stay overall. i would recommend it based on location, cleanliness and dollar value.
Right front of Hanoi Train station, few minutes to old quarter; Nice food, western drink”
Nice staff, nice food, good location
business type modern
Comfortable hotel with friendly staff”
affordable and convenient to travel around.
Staff team very nice
We had such a good time at the Mercure Hanoi La Gare Hotel, we had to try it again be sure! We weren't disappointed. It seems the staff are all top the same high standard. Ms Giang went out of her way to assist in a speedy check-in and helped to make transportation arrangements, dinner reservations, and provide what turned out to be awesome recommendations! The facilities are top notch and very convenient to attractions and transportation. We are ready for our 3rd visit!
The Mercure Hanoi La Gard was a pleasant experience from the moment we arrived. The Reception staff (Duong and Diamond) were very attentive and helpful throughout our stay. Rooms were very clean and well appointed. Breakfast was superb! All staff were very friendly and willing to help. The Hotel is very convenient to the train station and a few historical / tourist venues. We will come and stay here again!
Clean, small , cosy hotel. With a warm " feel" to it. Staff were friendly , courteous and attentive. Restaurant ( brasserie) was good with nice atmosphere. Breakfast , not fancy, but good. Overall, good value for money.
Worst buffet ever at a 4-stars hotel”
I'm booking a room with breakfast for 5 days conference. There are so few options in breakfast, and almost the same courses for 5 days straight. I skipped breakfast altogether on 3rd try. So I recommend you to book a room here without breakfast, since breakfast in Ha Noi is much more interesting.
The overall stay was good”
I enjoyed my stay at this hotel. The room was very good and staff was also cooperative and helpful. The food was also quite good and the location is bit far from the commercial places. So, overall everything was good at this hotel.
I liked the location being a little away from the crowded messy streets of the old quarter. I was going on the train to Sa Pa so staying near the train station, I could buy the tickets on my own without going through agents. The staff are really initiative. Gave good advice on taxi fares to lake area / airport transfer. The reception area always has a pleasant light fresh frangrance. Furnishings are modern and new. I'd plan another stay here again. Loved the slower pace & great food in Hanoi.
Good for it's value”
For the price paid for, this is good hotel to select. With all boutiques and small hotels available in area, I would continue to stay here. The staff are friendly, the food is fine, breakfast I continue to have Pho for 3 days (great soup). I would come back here, wished there was massage available. Other than massage, the fitness was little too small. Overall was good.
The hotel is nice and the staff are helpful!”
I really appreciate the attitude of the staff. It is also very convenient that we can exchange the money at the hotel. The location is not the best one, as it takes some walk to get to the lake and the old street. However, it is very close to the train station and it is a big advantage for someone who need to get the overnight train.
I had a very brief visit to Hanoi. This hotel is a bit small but it fits perfectly for short visit. If you plan to stay longer in Hanoi I would recommend another hotel with slightly bigger room and more variety of food.
value for money”
the staff was friendly and helpful...allowed us to leave our luggage while we went on a one-night cruise to halong bay...limited selection for breakfast but offered us very delicious pho as part of the meal...great location, near shops and hoan kiem lake...
Warm and comfortable.”
I had a pleasant time. I enjoyed using the gym though it did not have a treadmill which is my favourite workout equipment. The staff were very pleasant and attentive and provided support when needed promptly.
nice decoration, value for money, comfortable”
it is quite close to the train station with a local market in a 5 mins distance. local food is available just outside the hotel. staff is friendly and the decoration is in french style which make people feel quite easy going and relax. the price is quite acceptable and make us feel value for money. certainly recommendable.
A great choice for a short stay in Hanoi.”
The location was very good, in a vibrant, yet somewhat quieter area of Hanoi. Many major attractions were within a short walking distance of the hotel. The staff was always attentive, alert and helpful (when required).
Room is not so big but good facilities”
Slippers cost $4 per each pair. View from a inside rooms is not good. Wi Fi signal is strong enough for checking e mails but not enough for movies and applications such as facebook. Advertisement in lift offers free flow of wines from 5 pm to 7 pm but staff said this promotion had already terminated. San Pellegrino in a refrigerator in my room had been already opened so I asked substitute but I should wait for more than 5 minutes and hotel staff denied the fact that it had been opened. Hydro pressure of shower was very weak. Water was leaking from shower head for a long while after using the shower. Have a pleasant stay !
- The hotel standard is not 04 star Hotel, this is equal 03 star hotel only. - The Hotel was not provided the slipper for customers when booking thru Agoda, other booking is provided. - The yard is small.
Good serviceand nice personel”
the room wasn't as expected. they gave me a non-smooking room that smelled like smoke, they indemiatelly changes it after my complaint and gave me another rooms for disabled people, the most surprising thing was that they didn't know that it was such. service was ok. it's a good hotel is your on business but maybe not the best one if you're on holidays. location is ok, qutie busy are but there are some ncie restaruant alon the street. would say that's good value for money.
Very modern - a little out of the way”
pleasantly surprised with the service and with the standard of the rooms. beds very comfortable, rooms had all mod cons and were immaculate. good location for visiting 'hanoi hilton' (the old prison) but a bit far out of the centre (about a 20 minute walk). watch out for cyclo and taxi drivers, who will rip you off any way that they can, and overcharge by extortionate amounts - agree the price before you set off !!!
clean and efficient ”
A small friendly hotel where the staff have an excellent command of Engligh. Although the rooms were small, they were clean with comfortable beds and cotton bed linen, inclusive of slippers and bathrobe. This small hotel offered what would be expected of a larger more expensive hotel chain. The staff were very efficent in booking tours with a reputable company The location of the hotel was about 20 minutes away from the centre of the tourist zone and if walking wasnt an option taxis were always available outside the hotel. The hotel also had a gym which they didnt advertise to their advantage. The availability of breakfast and dinner was welcome after a long day. Very good value for money.
Great location. Modern decor. Lovely.”
Allowed early check in which was well appreciated. Great modern rooms although a little small for two peoples luggage. Great shower although inadequate screen led to wet bathroom floor. Overall i think this was a pretty decent hotel for the price and location. Business travel standard even though we were on holidays.
Great stay at a beautiful hotel”
The moment I stepped into the hotel lobby, I was greeted with friendly smiles from the receptionists. They were very helpful in advising on how to get to your destination and will be more than glad to assist you in getting a taxi. The room was splendid! Though small but it was really cozy and comfortable. And the hotel looks really beautiful especially at night. Gives a tinge of class with its lights on. There are many things around the hotel as well, loads of restaurants and other roadside stalls all within walking distance. The train station is also only few minutes walk away! In sum, I'd say this hotel is in a very convenient location.
Mercure Hotel Hanoi has excellent customer service like international hotel standard. The hotel has contemporary deco with modern amenities and facilities. The room has all the necessary facilities to make the stay comfortable. We will definately come back again and will recommend this hotel to our friends and family.
Excellent hotel with four star facilities”
This hotel is central located in business district. You can walk to shops and cafe which is 5 minutes away. The old quarter is only 5-10 minutes by taxi. there is always a taxi available when required. All the staff members are very friendly, helpful and always smiling which made a difference for us. It was very enjoyable stay and we love the rooms and bathroom with modern amenities.
Relatively new hotel in good location ”
The Mercure is an excellent value hotel. Being relatively new facilities are good with good sized beds and soft sheets. The drenching shower was a highlight. Although internet was not free in room it was available free in the lobby. For its price we enjoyed the hotel very much.
We stayed 2 nights in this hotel. The hotel is conveniently located near the train station but somewhat further from the old town (17 minutes walk or 5 minute taxi ride). The hotel is a modern building, clean and the staff is helpful and well trained. The hotel is definitely 4-star worthy. Only con during our stay was a rather disfunctional wifi (which is not free of charge by the way). We didn't have breakfast in the hotel but once lunch. Good cuisine at a very reasonable price. Would i ever return to Hanoi, I would certainly consider to stay there again.
Excellent Rooms, Service and Great Room”
I arrived on an early flight at 10am. The Counter manager knew that I took an early flight frm my country during midnite & had rushed to get my room ready by 11am for me to check in . It was great & will come back again the next time i go Hanoi
Modern hotel with a funky bathroom”
I spent only a few hours in this hotel in my short trip. One thing for sure -- the room is modern, clean and crisp with a good bed and an LCD TV thrown in. Bathroom is a bit funky...glass walls. Glad I am not sharing room with anyone :)
very nice location”
very nice hotel in a grea location, nearby twin towers, KL tower and many restaurants. The room look a bit outdated but still clean as I should expect from a renaissance, and stff is very friendly and helpfull as usual for the chain in asia.
The hotel was great. The staff was friendly and helpful, especially when I got weirded out (because I was traveling with friends) that the bathroom wall was glass and they could watch me use the restroom / the shower. Since the hotel was crowded, they couldn't switch us into a room with a curtain, so instead then hung a sheet up to act as a curtain. Over all the rooms were really modern and the beds were comfortable. I would recommend this place as a very good value in Hanoi.
feel to the hotel that I was”
feel comfortable when booking through the hotel, my hotel in the temporary strengthening, although the facilities, amenities and service not as you want, as I feel about my first hotel 5 why, but I also feel happy. I will choose this hotel and booking through the hotel if it was the next.
Very Nice Hotel”
Stayed there for two nights in October 2009. Very beautiful brand new hotel, very modern style and clean. Very good location near the train station to go to Sapa, making it very easy. Be carefull about taxi drivers in Vietnam. They sistematically try to take advantage of you. The Mercure Hotel called us a cab to go to the airport and the price was 14 USD, and the driver was aware. When we got to the airport he charged the meter fare (more than 20 USD) and locked us in inside the taxi because we were arguing about the price. The hotel got to be responsible for the driver they call, because it was booked on the front desk.
Great Service ”
Great service and location if you travel by train to Sapa.
Really impressed with the hospitality from hotel counter. ”
Will come back soon!
Hotel staffs are helpful, tiny room with full amentity . Good location and nearby well known restaurant ; Quan An Gnon with walking distance.
Value for money”
Nice and quiet hotel, 2nd time stay here, location is fair, taxi cost less than VND 100k to any point around central. Convenient for business travel.
WAS GOOD !
Nice room with polite staffs
Staffs were helpful, nice room
Good space for a small place like Hanoi”
The room design looks vital, toilet is clean. And you can walk to Pho Co in 10 minutes.
Nice hotel w good structure”
Near to our business clients office, excellent
nice clean hotel with friendly staff
Pleasant Stay at Mercure Hanoi”
Very pleasant and comfortable.
Friendly staff, nice room and good location
Very nice. Service is so nice and room is clean. I stay again when I come back next month.
The room is small. Recommend for business travellers for short time stay
Overall it was nice stay in new hotel and with quite good location. Nothing special but value for time and money.
Good hotel, cheap and perfect location!”
Good hotel, friendly staff!”
brand new hotel, good location, ”
This is a brand new hotel. It locates in a good location, easy to go to down town. Clean room, nice design. Very friendly and helpful staff
Stylish and tidy hotel”
Staff can speak fluent English. No communication problem. The room size is little bit small, very look like the hotel in Toyko. The washoom does not equip any fan.
French architect building hotel”
Good location but litle small room”
The hotel with very good and friendly staff, rooms are nice but slightly small
best and good quality hotel”
This is my second time stayed in this hotel and I liked it much as the room the comfortable and the services are good.
Great Location but Small rooms”
Great Location, only 10min by cap to night market & whole sales market. Walking distance to Vietnamese restaurant.
The staff are pretty friendly and helpful and they will go the extra mile to show you the place.. However, the location is quite far away from the main shopping belt which is where the old quarters are. It took us about 30 -45 mins to walk over. The hotel facilities were limited too, we visited the gym where it was quite small, only one treadmill and a few weights... The breakfast was good. Overall, the cleanliness was good..
Staff is great”
I had some problems created by a cancelled tour and the hotel changed my reservation dates to accommodate the changes which largely saved my vacation. I really appreciated it and it was done with a smile :)