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Mercure Hoi An
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6.8 Good location
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6.8Location

Mercure Hoi An

Recently Renovated
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Very good
Based on 26 reviewsSee what guests said
7.5
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

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Room choices
Superior 2 Single Beds
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  • City view
  • 34 m²/366 ft²
  • 2 single beds
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Superior 1 King Bed
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  • City view
  • 34 m²/366 ft²
  • 1 king bed
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Standard 2 Single Beds
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  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Standard 1 King Bed
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  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Junior Suite 1 King Bed
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  • Pool view
  • 50 m²/538 ft²
  • 1 king bed
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Junior Suite King Size Bed
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  • 50 m²/538 ft²
  • Balcony/terrace
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Verified guest reviews

Agoda Reviews (26)
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Cleanliness8.0
Facilities7.3
Location6.8
Room comfort and quality7.8
Service8.2
Value for money7.5
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Showing 22 verified guest comments
123
7.6
Frank from Australia
Couple
Junior Suite 1 King Bed
Stayed 7 nights in August 2017
Nice hotel
The Mercure was a little too far out of town for our liking but I knew that before hand. But the walk was more difficult than expect however taxi's are cheap and plentiful and they do offer complimentary transport into town. The junior suite was really nice although the shower over a spar bath was a bummer.The staff were attentive and a little intense at times but thats obviously the training from management. Hard to get the balance I guess. Pool is fine although it can be noisy depending on how many kids or Chinese are in there, both can be very noisy. Breakfast was too Asian for me which is a shame, I expected more from the Mercure. I didn't like the idea of people in the swimming pool wearing non swimming gear, I though that would be considered unhygienic. That alone was a no no for me and put me right of having cooling dip after that. Overall it was a nice stay, with reservations.
Reviewed August 16, 2017
Dear Frank, Thank you for choosing Mercure Hoi An as your accommodation in Hoi An and spending a time post your feedback. Around this time of the year, many Asian countries are in summer holiday and you see a lot of family at hotel. For those family season will be over by end of August, depends on country. And hotel will back to quite and peaceful environment. Unfortunately not many guests respect the regulation of using swimming pool instead of regulation is placed at swimming pool and in the room directory in various languages. I was just talking with local staff about their knowledge of using swimming pool and find out that they have never learned in school or any other channels because most of school does not have swimming pool, meanings a most of people does not know about they have to take shower, clean their feet, wearing proper swimming gear etc.... we have to look at the way make sure all the guest will follow the rules of using swimming pool. Best Regards M. Kobayashi
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Mercure Hoi An
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2.4
Nhung from Vietnam
Family with young children
Standard 1 King Bed
Stayed 2 nights in April 2017
Worst Mecure ever,
Worst Mecure I ever been, it had ruined Mecure brand, room is dirty, extremly old. breakfast is horrible, i will not come back again and recommend to anyone because Hoi An has a lot better hotel with better price
Reviewed May 05, 2017
Dear Nhung, It is with sincere regret that we note your dissatisfaction with our service and facilities. Please kindly accept my apologies and hope you are giving us another chance in future. Best Regards Masayuki Kobayashi
Responded July 28, 2017
Mercure Hoi An
1 traveler found this review helpful. Did you?|
4.0
chris from United States
Couple
Junior Suite 1 King Bed
Stayed 3 nights in December 2016
Mercure Hoi An
Dirty sheets, terrible check out, bare wires got shocked.
Reviewed January 02, 2017
Dear chris, I would like to offer my sincere apologies regarding the linen and electric wires in the closet. We have already contacted to our laundry supplier for this matter and fixed the wires accordingly. I hope that the incident will not deter you from choosing to stay at Mercure in the future. Best Regards General Manager
Responded March 28, 2017
Mercure Hoi An
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8.0
Katherine from Australia
Couple
Junior Suite 1 King Bed
Stayed 5 nights in October 2016
Comfortable and affordable
Very close to city. Cheap cocktails. Great pool. Very attentive, helpful and good staff. Rooms bug and clean.
Reviewed October 23, 2016
Dear Katherine Stevenson, We appreciate you spending a time posting your kind feedback, I hope you will consider visiting Hoi An again and staying with us. Best Regards General Manager
Responded November 27, 2017
Mercure Hoi An
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8.0
Christine from Indonesia
Business traveler
Superior 1 King Bed
Stayed 7 nights in September 2016
Nice Hotel and good location
Great pool, lovely staff. Nice cafes around.
Reviewed October 12, 2016
Dear Christine Hariani, Thank you for posting your feedback of your stay with Mercure Hoi An Royal. It is glad to know that you enjoyed our swimming pool and services. we look forward welcoming you again soon,. Best Regards General Manager
Responded November 27, 2017
Mercure Hoi An
1 traveler found this review helpful. Did you?|
8.0
Christine from Indonesia
Business traveler
Standard 1 King Bed
Stayed 12 nights in September 2016
눇Good location, easy walk into the old town
Great location, great staff, great value for money and close to lots of things to see and do. Pool area was very modern and relaxing Great pool, nice cafes around.
Reviewed October 12, 2016
Dear Christine Hariani, Great value for money which we are looking for and very glad to read your feedback,. We will keep improving our services and facilities to welcome you again. Best Regards General Manager
Responded November 27, 2017
Mercure Hoi An
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6.8
Mark from United Kingdom
Family with young children
Junior Suite 1 King Bed
Stayed 4 nights in July 2016
lovely pool, outskirts of town, tour group stop
stayed here for four nights. the junior suite are right next to the pool which is a nice touch. small and cosy hotel
Reviewed July 19, 2016
Dear Mark Ewe, Thank you for sharing your experience. Yes, Mercure Hoi An Royal has only 101 rooms and trying to keep cozy atmosphere with good service. All of our staff look forward welcoming you again. Best Regards General Manager
Responded November 27, 2017
Mercure Hoi An
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9.2
Laura from New Zealand
Group
Standard 2 Single Beds
Stayed 1 night in May 2016
Beautiful Hotel
Simply beautiful hotel. A bit far out of the main part of Hoi An
Reviewed May 08, 2016
Dear Laura Watson, Thank you for posting your feedback. Please give us another chance to show you again the beauty of Hoi An city around our hotel. We have launched complimentary morning bicycle tours to take you around the city everyday. We hope welcoming you again soon. Best Regards Masayuki Kobayashi
Responded November 27, 2017
Mercure Hoi An
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10.0
Emily from Australia
Couple
Junior Suite 1 King Bed
Stayed 5 nights in April 2016
Absolutely fantastic!
My partner and I stayed at the Mercure for 5 nights. We were greeted in reception with some much appreciated watermelon juice, by the lovely Ha (who I need to mention was absolutely brilliant throughout our whole stay). We had a suite which was a good size, particularly if you're there for a few nights, as we had a little space and didn't feel like we were living on top of each other. The hotel offers complimentary bikes on a first come-first served basis and they were available to us every day. The old town is a very leisurely 10-15 minute bike dawdle into town, which we liked because we were out of the hustle and bustle but could pop in and out without any hassle. We can't speak highly enough of the staff, all of them were absolutely fantastic and would bend over backwards to make sure we had an enjoyable stay. Would highly recommend!
Reviewed April 28, 2016
Dear Emily Milne, Thank you for spending your time positing a great feedback on Agoda. Your comments inspire us to strive harder in serving our guests. All of our staff look forward welcoming you again soon. Best Regards General Manager
Responded November 27, 2017
Mercure Hoi An
1 traveler found this review helpful. Did you?|
7.3
Lisa from Australia
Family with teens
Standard 2 Single Beds
Stayed 4 nights in January 2016
Family adventure
Staff, pool, cleanliness
stay was amazing experience in Hoi Ann. Hotel staff were very friendly and always accommodating. We had one of the front rooms of the hotel, a little noisy but nothing we couldn't handle. We had Teenage kids and they had no complaints, the hotel is situated a little way from centre of Hoi Ann but nothing a push bike or taxi couldn't fix.
Reviewed February 11, 2016
Dear Lisa, It is glad to know you enjoyed your Hoi An. We will keep improving our service and would like to welcome your family again soon. Best Regards Masayuki Kobayashi
Responded July 28, 2017
Mercure Hoi An
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Mercure Hoi An
|Very good 7.5
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