8.6
Excellent
/10
(1,270 reviews)See what guests said
See map
9.0

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Pearl Golf 1 230 m
Dunia Sehat 280 m
Alam Angke Kapuk Nature Park 390 m
Hype Festival 480 m
Mangrove Forest 580 m
Weiss Dental PIK 620 m
Nonna Store PIK 730 m
PIK Fresh Market 780 m
Damai Indah Golf & Country Club 1.06 km
Pantai Indah Kapuk Hospital 1.4 km
Nearby landmarks
Museum Bank Indonesia 8.55 km
Jakarta Old Town 8.6 km
Ancol Dreamland 10.24 km
National Museum 11.69 km
National Monument (MONAS) 12.14 km
Jakarta Cathedral 12.14 km
Gambir Train Station Building 12.46 km
Grand Indonesia Mall 12.97 km
Istiqlal Mosque 22.45 km
Beautiful Indonesia in Miniature Park 29.74 km
Mercure Jakarta Pantai Indah Kapuk

"Hotels is nice, connected to mall, lots of good food nearby"

Cheah - January 13, 2020
Superior 1 King Bed - Bathroom Mercure Jakarta Pantai Indah Kapuk
Lobby Mercure Jakarta Pantai Indah Kapuk
Interior view Mercure Jakarta Pantai Indah Kapuk
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Removed from saved list
Free Wi-Fi

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta, Cengkareng, Jakarta, Indonesia, 14470 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in

This property is in high demand!

23 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.4
Location rating9.0
Nearest airportSoekarno-Hatta International Airport (CGK)
Distance to airport9.8 km

Rooms available at Mercure Jakarta Pantai Indah Kapuk

Privilege Room With 1 King Bed
Privilege Room With 1 King Bed
...
  • Room size: 24 m²/258 ft²
  • City view
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Privilege King Room
Privilege King Room
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 queen bed
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1 Bedroom Suite King Bed
1 Bedroom Suite King Bed
...
  • Room size: 50 m²/538 ft²
  • City view
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Superior King Room
Superior King Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 queen bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 2 single beds
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Superior 1 King Bed
Superior 1 King Bed
...
  • Room size: 22 m²/237 ft²
  • City view
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King Suite
King Suite
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 queen bed
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Superior 2 Single Beds
Superior 2 Single Beds
...
  • Room size: 22 m²/237 ft²
  • City view
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Other
Other
...
  • Room size: 22 m²/237 ft²
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Suite
Suite
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Mercure Jakarta Pantai Indah Kapuk?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Jakarta Pantai Indah Kapuk?

For those who wish to drive their own cars, Mercure Jakarta Pantai Indah Kapuk has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel.

What is the smoking policy at Mercure Jakarta Pantai Indah Kapuk?

Mercure Jakarta Pantai Indah Kapuk does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about Mercure Jakarta Pantai Indah Kapuk

  • 10.0
    Exceptional
    Cleanliness

    "The pool were clean and child friendly."

    Amelia

    |

    July 15, 2019

  • 9.2
    Exceptional
    Staff 

    "Friendly staffs, clean and comfy room."

    Shiyun

    |

    November 22, 2019

  • 10.0
    Exceptional

    "Good Value, Nice Area, Good Quality"

    Antony

    |

    February 13, 2020

Property ranking|Compared to 2,625 Jakarta properties
See all rankings
Review score - United States
9.5/10
Location score
9.0/10
Cleanliness score
8.7/10
Service score
8.6/10
Better than
99
%
of Jakarta properties
Better than
97
%
of Jakarta properties
Better than
95
%
of Jakarta properties
Better than
94
%
of Jakarta properties
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Overall rating:
8.6
Excellent
1,270 reviews
Cleanliness
8.8
Facilities
8.4
Location
9.0
Read all reviews >
What travelers say they love:
Nicely located hotel and quite close to airport
Hadi from Indonesia
Family with older children
More about Mercure Jakarta Pantai Indah Kapuk

More about Mercure Jakarta Pantai Indah Kapuk

Mercure Jakarta Pantai Indah Kapuk, located in the Cengkareng area, is a popular choice for travelers. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

The facilities and services provided by Mercure Jakarta Pantai Indah Kapuk ensure a pleasant stay for guests. This property offers numerous on-site facilities to satisfy even the most discerning guest.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The property's host of recreational offerings ensures you have plenty to do during your stay. Enjoy a great location and services to match at Mercure Jakarta Pantai Indah Kapuk.

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Most talked about facilities

Breakfast
16 mentions
Housekeeping
10 mentions
Swimming Pool
4 mentions
Food & Dining
3 mentions

What they offer

10.0
Exceptional

"We were very pleasant staying at the hotel."

Amelia

|

July 15, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Halal
Vegetarian
Buffet

Restaurants on site

NSNTR
Cuisine:Indonesian
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Mercure Jakarta Pantai Indah Kapuk from real guests

Overall rating
8.6
Excellent
From 1270 reviews
9.0Location
8.7Cleanliness
8.7Room comfort and quality
Agoda Reviews (793)Booking.com Reviews (477)
Rating via Agoda8.6
/
10
Cleanliness8.8
Facilities8.4
Location9.0
Service8.7
Value for money8.4
High score for Jakarta
Rating
9+ Exceptional (95)
8-9 Excellent (40)
7-8 Very Good (44)
6-7 Good (12)
<6 Below Expectation (17)
Time of the year
Mar - May (47)
Jun - Aug (59)
Sep - Nov (22)
Dec - Feb (80)
Don't miss out!Properties in Jakarta are being booked every minute!
All guests (793)
All room types
All languages

Show reviews that mention 

Showing 208 verified guest comments
12345
10.0
Exceptional
henry from Indonesia
Solo traveler
Superior 1 King Bed
Stayed 6 nights in December 2020

Perfect stay”

The hotel connected with the malls, so there're lots of option for dining and shopping. You also could request the room to be disinfected daily. The staffs were friendly, attentive and will do their best to meet your needs. I think this Mercure hotel are the best among other Accor group in Jakarta

Reviewed January 05, 2021

Dear Henry, Thank you for this review. Glad to know that you enjoyed the stay. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

Responded April 18, 2021
Mercure Jakarta Pantai Indah Kapuk
9.6
Exceptional
Grace from Indonesia
Family with young children
Superior 1 King Bed
Stayed 2 nights in December 2020

Staycation When Pandemi”

Mercure is very recommended for staycation with children. The hotel is clean, attach to the PIK Avenue Mall. So you don't have to worry about food and medicine, because the mall is completed already. If you still worry about the hygiene, make sure you bring your own desinfectan spray. The Location is strategic. Suitable if you want to do morning exercise, walk, run or biking. And also near the new beach. But the beach gate open on 3PM.

Reviewed December 29, 2020
10.0
Exceptional
David from Australia
Couple
Superior King Room
Stayed 1 night in February 2020

Amazing!”

Great hotels are easy to recognize but our stay was made beyond what we we normally expect from Mercure due to the quite incredibly friendly service of the staff, even to the point of finding a lovely note of welcome and a cake on our return from a turn around the Mall. Thank you so much, Mba Woro and colleagues! We will be back!

Reviewed February 19, 2020
9.2
Exceptional
Tian from Singapore
Business traveler
Superior 1 King Bed
Stayed 3 nights in July 2019

Nice Hotel”

I have been staying in this hotel since their opening. Hotel does show signs of wear. It is in a mall with cinema, food court and gym. It is also very near to the Jakarta airport. Overall, it's a pleasant stay.

Reviewed October 07, 2019
10.0
Exceptional
Chris from Indonesia
Family with teens
Superior 2 Single Beds
Stayed 3 nights in December 2020

Good Hotel - Great Staff”

We spent Christmas at the Mercure - everything was good - the Staff were great and were always on hand to help out. Their Double Gin And Tonics were an ideal way to relax at the end of the day by the pool.

Reviewed December 28, 2020
10.0
Exceptional
TOMMY from Singapore
Solo traveler
Superior 2 Single Beds
Stayed 2 nights in June 2018

Excellent location ”

Directly above the mall , very accessible , good value , clean and nice hotel , definitely come back when I visit this area in Jakarta North

Reviewed October 02, 2018

Dear TOMMY, Thank you so much for this encouraging review. Glad to know that you enjoyed the hotel location and also the cleanliness. This review has been shared with the team and all of us look forward to welcoming you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded October 12, 2018
Mercure Jakarta Pantai Indah Kapuk
8.4
Excellent
Yu from Singapore
Couple
Superior 1 King Bed
Stayed 2 nights in April 2018

Great Stay with Direct Access to Shopping Mall”

It was a relatively short drive from the airport and I love the PIK area as this is vibrant and has lots of food options. The hotel's direct access to shopping mall made it a plus point. Service was prompt and rooms facing the sea has great views. Definitely going to return the next time in Jakarta!

Reviewed June 15, 2018

Dear Yu, Thank you so much for taking the time to review us on Agoda. The hotel is located near CGK Airport and we are glad to know that you took this advantage and that you enjoyed PIK area. Appreciate your kind comments on the services and the view from your room. We look forward to welcoming you back. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded June 25, 2018
Mercure Jakarta Pantai Indah Kapuk
10.0
Exceptional
CHNG from Malaysia
Business traveler
Superior 2 Single Beds
Stayed 2 nights in August 2018

Good ”

My first choice ever , i usually stay in this hotel during my business trip to Jakarta.

Reviewed August 10, 2018

Dear CHNG, Thank you so much for this perfect review score. Glad to know that you always stay with us during your business trips to the city. This review has been shared with the team and we hope to welcome you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded August 13, 2018
Mercure Jakarta Pantai Indah Kapuk
7.6
Very good
Shanan from Thailand
Solo traveler
Superior King Room
Stayed 2 nights in March 2021

Comfortable cozy hotel”

I stayed here because it's near my work place. The shower always has foul smell. The internet sometimes drop out. The TV always switch on to default Mercure advertisement... although you have a favourite channel you want to watch everyday/

Reviewed March 11, 2021

Dear Shahnan, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Pantai Indah Kapuk. please allow us to express our sincerest apologies. Your feedback regarding the wifi connection in the room has been shared and rectified by our IT Manager. Your feedback has been extremely valuable to us as it helps us improve the quality of our products and services to better meet your satisfaction. We do look forward to be of better service to you again soon Regards, Mercure Jakarta Pantai Indah Kapuk

Responded April 18, 2021
Mercure Jakarta Pantai Indah Kapuk
10.0
Exceptional
Vladislav from Australia
Couple
Superior 1 King Bed
Stayed 2 nights in October 2018

Very Good Hotel.”

This hotel is located in the PIK area and it is less than a 5 minute walk to the local restaurants. If you do not want to out there is the PIK Avenue MALL which is next to the hotel. To the left of the front desk is entrance to the MALL. There is a restaurant in the hotel where you can have a buffet breakfast of either Indoneasian or Western style. The staff greet you every morning and might ask how your day has been so far or if the yg can help with anything. The staff goboyt of their way to help you with anything with a smile and nothing is too much for them.

Reviewed November 01, 2018

Dear Vladislav, Thank you so much for this perfectly scored review. Glad to know that you enjoyed the hotel location being connected to PIK Avenue Mall with its plenty dining and entertainment options. It's been a real pleasure to welcome our guests each day and we are glad that you enjoy the level of service at the hotel. We hope to welcome you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded November 05, 2018
Mercure Jakarta Pantai Indah Kapuk
7.6
Very good
Victor from Singapore
Couple
Superior Twin Room
Stayed 4 nights in March 2019

Good alternative than living in Central”

If your purpose in Jakarta is not to work in the old districts or shopping in Manga Dua, then it is a good alternative. The air is cleaner and the traffic is less. Location of hotel is convenient. A lot of food outlets. Taxi is plenty to get around into the city.

Reviewed April 05, 2019

Dear Victor, Thank you for this review. Glad to know that you enjoyed the hotel location with highlights of the clean air and better traffic, surrounded by plenty dining options. Your recommendation about this location being an alternative for Jakarta visitors is much appreciated. The team looks forward to welcoming you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

Responded April 24, 2019
Mercure Jakarta Pantai Indah Kapuk
8.8
Excellent
Louise from Indonesia
Family with teens
Superior 1 King Bed
Stayed 2 nights in December 2019

The location is convenient, connecting to PIK Avenue mall and lots of restaurants within the area.”

The staffs should maintain the facilities inside the room. In the bathroom that I was staying, the shower keep flooding outside the cubicle towards the toilet bowl. Room cleanup is not automatic, they need to be called to clean the room. Usually in a continuous stay a clean up during the day would be done by the housekeeping staff unless there's a 'do not disturb' sign on the room. We suggest that the staff would clean up without being asked to clean. Please kindly consider these advices above. Overall it was a pleasant stay and a comfortavle experience,

Reviewed January 02, 2020
10.0
Exceptional
Melvin from Singapore
Business traveler
Superior King Room
Stayed 2 nights in November 2018

Great place and great Front office staff.”

The hotel is situated right beside a shopping mall. Many dinning along roadside and the only downside is the pub serving within the hotel pool vicinity. The serving was too slow even when we ordered only alcohol with simple food. It take them 20 min to serve our alcohol, 40 min to send our fries and fruits when there is zero guests around.

Reviewed January 20, 2019

Dear Melvin, Thank you for this perfect review of your stay with us. Glad to know that you enjoyed the hotel location and also the level of service by the front office team. We truly apologize for the shortcoming experienced in the restaurant. This has been shared with the team immediately for evaluation and improvement. We sure hope to welcome you back should you visit Jakarta again. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded January 27, 2019
Mercure Jakarta Pantai Indah Kapuk
9.6
Exceptional
Alexander from Indonesia
Couple
Superior King Room
Stayed 3 nights in July 2018

Amazingg!”

Overall it was wonderful. We served by a friendly staffs and location were so strategic! And of course this hotel is so convenient to go anywhere you want. I would recommend this hotel!!

Reviewed July 27, 2018

Dear Alexander, Thank you so much for this encouraging review. Glad to know that you enjoyed the level of service and the hotel location. Appreciate your kind recommendation for us. See you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded July 31, 2018
Mercure Jakarta Pantai Indah Kapuk
8.4
Excellent
Fanny from Indonesia
Family with young children
Superior 1 King Bed
Stayed 2 nights in December 2018

Great for staycation”

once we arrived we need to put deposit IDR 1 million for check-in. The room are standar size but full carpeted. We love the bathroom even its not big but love the design. Wifi quite fast. The pool area is small and the water is very cold because its on the 8th floor.. Breakfast is good with plenty options including traditional drinks if you like "jamu". Services from the hotel staff is quite slow.

Reviewed December 19, 2018
8.4
Excellent
Lydia from Indonesia
Couple
Superior 1 King Bed
Stayed 1 night in March 2019

Enjoy staying”

Staffs are friendly and kind. Able to give all 3 rooms on the same floor, which at the end 1 of the room had to move to different floor due to something spoilt. minus point will be the shower door open outside, causing the floor wet from the dripping and not able to put bathroom mat in front of the door. Also not enough space to hang our clothes and towel.

Reviewed March 25, 2019

Dear Lydia, Thank you for taking the time to review us. Glad to know that you enjoyed the level of service. Please accept our sincere apologies for having to move one of the rooms. We are pleased to update you that we have installed additional barrier now to ensure water flows properly. Your feedback is much appreciated. The team looks forward to welcoming you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded March 29, 2019
Mercure Jakarta Pantai Indah Kapuk
8.4
Excellent
Arief from Indonesia
Family with young children
Superior 2 Single Beds
Stayed 1 night in December 2018

need improvement as soon as possible”

kamar terlambat disiapkan baru check in jam 3. breakfast average. pool average small. gym so small. location is the only best for this hotel. staff need more improvement especially at front desk and housekeeping very lack of experience. one of them enter my room with their keys and just giving calendar. very shocking and unpolite

Reviewed January 04, 2019

Dear Ariel, Terima kasih sudah meluangkan waktu untuk memberikan ulasan ini. Kami apresiasi masukan Anda dan segera melakukan langkah evaluasi dan perbaikan layanan. Kami berharap dapat berjumpa kembali dengan Anda di waktu mendatang. Salam, Mercure Jakarta Pantai Indah Kapuk

Responded January 27, 2019
Mercure Jakarta Pantai Indah Kapuk
10.0
Exceptional
Amelia from Indonesia
Family with young children
Superior 1 King Bed
Stayed 1 night in July 2019

The cozy child friendly hotel”

We were very pleasant staying at the hotel. The pool were clean and child friendly. The location is near by the mall and the hotel was also clean and cozy. Our children were having so much fun at this hotel.

Reviewed July 15, 2019
9.6
Exceptional
joanna from Indonesia
Solo traveler
Superior King Room
Stayed 1 night in April 2019

Exceptional”

I suppose my only beef with this hotel is that there is no lift to and from the basement parking. Everything else seems to be good value for my money. Excellent service.

Reviewed April 19, 2019

Dear joanna, Thank you for this review. Glad to know that you had a great stay especially with the excellent level of services extended by the team. Unfortunately there's nothing we can do at the moment with regards to your feedback about the basement elevator access to the hotel. However, there is dedicated parking space at basement level, that has access to elevators to the hotel entrance. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

Responded April 24, 2019
Mercure Jakarta Pantai Indah Kapuk
9.6
Exceptional
Boon from Singapore
Family with young children
Superior Twin Room
Stayed 7 nights in February 2019

Excellent hotel”

Good:- Connected directly to PIK Avenue Mall, near airport, room is clean, bed is comfortable Bad: Slow in room make-up, elevators have no mirrors inside.

Reviewed February 12, 2019

Dear Boon, Thank you for this review. Glad to know that you enjoyed the strategic location, cleanliness of the room and the comfortable bed. Your feedback on room make up is much appreciated for our immediate improvement. Should travels bring you back to Jakarta, we hope to welcome you again. Regards, Mercure Jakarta Pantai Indah Kapuk

Responded March 06, 2019
Mercure Jakarta Pantai Indah Kapuk
12345
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