Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta, Cengkareng, Jakarta, Indonesia, 192, 14470
Mercure Jakarta Pantai Indah Kapuk
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Superior 1 King Bed - Bathroom Mercure Jakarta Pantai Indah Kapuk
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8.5
Excellent
4.8% this month
/10
(1156 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location
Parking
FREE
  • Waterbom Jakarta1.05 km
  • Baywalk Pluit Mall6.09 km
  • Jakarta History Museum8.53 km
  • Central Park Mall9.31 km
  • Dunia Fantasi Theme Park (Ancol)10.17 km
  • National Museum11.68 km
  • National Monument12.02 km
  • Istiqlal Mosque12.02 km
  • Plaza Indonesia12.92 km
  • Taman Mini Indonesia Indah27.42 km
  • Highlights and ratings

    4-star Hotel
    Free Wi-Fi
    "Directly above the mall , very accessible , good value , clean and nice hotel , definitely come back when I visit this area in Jakarta North"
    TOMMY - October 2, 2018
    Exceptional reputation
    Recommended by 97% of guests
    Excellent cleanliness
    8.7 rating for cleanliness
    Excellent service
    8.6 rating for service
    Excellent facilities on premise
    8.3 facilities on premise
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    • Bar

    Cheaper than 93% of all properties in Jakarta in the last 24 hoursCompared to 9,298 Jakarta properties at Agoda for various dates
    Value for money8.3
    Location rating9.0
    Nearest airportSoekarno-Hatta International Airport (CGK)
    Distance to airport8.3 km

    Rooms available at Mercure Jakarta Pantai Indah Kapuk

    Privilege Room With 1 King Bed
    Privilege Room With 1 King Bed
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom Suite King Bed
    1 Bedroom Suite King Bed
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior 1 King Bed
    Superior 1 King Bed
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior 2 Single Beds
    Superior 2 Single Beds
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
      Enter dates to see prices
      Privilege Room with 2 Single beds
      Privilege Room with 2 Single beds
      ...
        Enter dates to see prices
        Suite Standard
        Suite Standard
        ...
          Enter dates to see prices
          Suite King
          Suite King
          ...
            Enter dates to see prices
            Suite
            Suite
            ...
              Enter dates to see prices
              Twin Premium
              Twin Premium
              ...
                Enter dates to see prices

                Frequently asked questions

                What time is check-in and check-out at Mercure Jakarta Pantai Indah Kapuk?

                Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to Mercure Jakarta Pantai Indah Kapuk?

                For those who wish to drive their own cars, Mercure Jakarta Pantai Indah Kapuk has a car park right on site for maximum convenience. Car parking is free for guests. Self-parking is conveniently available at the property.

                What is the smoking policy at Mercure Jakarta Pantai Indah Kapuk?

                Mercure Jakarta Pantai Indah Kapuk does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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                What people love about Mercure Jakarta Pantai Indah Kapuk

                • 8.0
                  Very good
                  Cleanliness

                  "Great hotel, super cleanliness and very near airport"

                  shalom

                  |

                  August 24, 2018

                • 8.4
                  Excellent
                  Location

                  "Nicely located hotel and quite close to airport"

                  Hadi

                  |

                  September 15, 2018

                • 8.0
                  Very good
                  Location

                  "Good location new the airport and shopping mall"

                  shalom

                  |

                  August 24, 2018

                Property ranking|Compared to 9,298 Jakarta properties
                See all rankings
                Location score
                9.0/10
                Cleanliness score
                8.7/10
                Review score - United States
                9.5/10
                Service score
                8.6/10
                Better than
                99
                %
                of Jakarta properties
                Better than
                99
                %
                of Jakarta properties
                Better than
                99
                %
                of Jakarta properties
                Better than
                98
                %
                of Jakarta properties
                Up to 30% off with Agoda Insider Deals!

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                More about Mercure Jakarta Pantai Indah Kapuk

                More about Mercure Jakarta Pantai Indah Kapuk

                8.0
                Very good

                "The location is good beside mall and near by restaurants."

                shelya

                |

                June 16, 2018

                Description

                Show less

                Most talked about facilities

                Breakfast
                16 mentions
                Housekeeping
                10 mentions
                Swimming Pool
                4 mentions
                Food & Dining
                3 mentions

                What they offer

                10.0
                Exceptional
                Staff 

                "Friendly staff, clean room, comfy bed, i love the mall"

                Melvina

                |

                August 27, 2018

                View all reviews
                Show less

                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Food and dining

                Breakfast options

                Asian
                Continental
                Halal
                Vegetarian

                Restaurants on site

                NSNTR
                Cuisine:Indonesian
                Menu:Buffet, A-la-carte

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Property's guest policies

                Show less

                Some helpful facts

                Show less

                Reviews of Mercure Jakarta Pantai Indah Kapuk from real guests

                Overall rating
                8.5
                Excellent
                From 1156 reviews
                Provided by verified guests of
                Agoda Reviews (650)Booking.com Reviews (506)
                Rating via Agoda8.6
                /
                10
                Excellent
                4.8% this month
                Cleanliness8.7
                Facilities8.3
                Location9.0
                Service8.6
                Value for money8.3
                High score for Jakarta
                Rating
                9+ Exceptional (65)
                8-9 Excellent (34)
                7-8 Very Good (39)
                6-7 Good (11)
                <6 Below Expectation (14)
                Time of the year
                Mar - May (41)
                Jun - Aug (57)
                Sep - Nov (17)
                Dec - Feb (48)
                All guests (650)
                All room types
                All languages

                Show reviews that mention 

                Showing 163 verified guest comments
                12345
                10.0
                Exceptional
                Amelia from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in July 2019

                The cozy child friendly hotel”

                We were very pleasant staying at the hotel. The pool were clean and child friendly. The location is near by the mall and the hotel was also clean and cozy. Our children were having so much fun at this hotel.

                Reviewed July 15, 2019
                8.0
                Excellent
                Ratna from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in July 2019

                Easy access ”

                Checking in very fast Problem is with breakfast, not clear in number of person hving brkfst, so when check out they charge us. Supposed to charge at resto because we don't keep deposits or open cc

                Reviewed July 25, 2019
                8.0
                Excellent
                Giap from Indonesia
                Business traveler
                Superior 1 King Bed
                Stayed 3 nights in June 2019

                Location”

                If you need to take early flight, this is a best hotel to stay as it is near toll gate that direct bring you to airport. Blue Bird taxi is available as there are many park in front of taxi. This hotel also connect to PIK Avenue Mall.

                Reviewed July 10, 2019
                8.0
                Excellent
                Nunut from Indonesia
                Couple
                Superior 1 King Bed
                Stayed 1 night in January 2019

                New hotel ”

                The room is too small for the price, but love the decor.. it’s a good place to stay.

                Reviewed July 19, 2019
                8.4
                Excellent
                Lydia from Indonesia
                Couple
                Superior 1 King Bed
                Stayed 1 night in March 2019

                Enjoy staying”

                Staffs are friendly and kind. Able to give all 3 rooms on the same floor, which at the end 1 of the room had to move to different floor due to something spoilt. minus point will be the shower door open outside, causing the floor wet from the dripping and not able to put bathroom mat in front of the door. Also not enough space to hang our clothes and towel.

                Reviewed March 25, 2019

                Dear Lydia, Thank you for taking the time to review us. Glad to know that you enjoyed the level of service. Please accept our sincere apologies for having to move one of the rooms. We are pleased to update you that we have installed additional barrier now to ensure water flows properly. Your feedback is much appreciated. The team looks forward to welcoming you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

                Responded March 29, 2019
                Mercure Jakarta Pantai Indah Kapuk
                9.2
                Exceptional
                Antony from Indonesia
                Solo traveler
                Superior 2 Single Beds
                Stayed 1 night in June 2019

                Good Area”

                Good Area, Nice View, clean room,

                Reviewed July 01, 2019
                10.0
                Exceptional
                Melvin from Singapore
                Business traveler
                Superior 1 King Bed
                Stayed 2 nights in November 2018

                Great place and great Front office staff.”

                The hotel is situated right beside a shopping mall. Many dinning along roadside and the only downside is the pub serving within the hotel pool vicinity. The serving was too slow even when we ordered only alcohol with simple food. It take them 20 min to serve our alcohol, 40 min to send our fries and fruits when there is zero guests around.

                Reviewed January 20, 2019

                Dear Melvin, Thank you for this perfect review of your stay with us. Glad to know that you enjoyed the hotel location and also the level of service by the front office team. We truly apologize for the shortcoming experienced in the restaurant. This has been shared with the team immediately for evaluation and improvement. We sure hope to welcome you back should you visit Jakarta again. Regards, Mercure Jakarta Pantai Indah Kapuk

                Responded January 27, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.4
                Excellent
                Arief from Indonesia
                Family with young children
                Superior 2 Single Beds
                Stayed 1 night in December 2018

                need improvement as soon as possible”

                kamar terlambat disiapkan baru check in jam 3. breakfast average. pool average small. gym so small. location is the only best for this hotel. staff need more improvement especially at front desk and housekeeping very lack of experience. one of them enter my room with their keys and just giving calendar. very shocking and unpolite

                Reviewed January 04, 2019

                Dear Ariel, Terima kasih sudah meluangkan waktu untuk memberikan ulasan ini. Kami apresiasi masukan Anda dan segera melakukan langkah evaluasi dan perbaikan layanan. Kami berharap dapat berjumpa kembali dengan Anda di waktu mendatang. Salam, Mercure Jakarta Pantai Indah Kapuk

                Responded January 27, 2019
                Mercure Jakarta Pantai Indah Kapuk
                10.0
                Exceptional
                Christy from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in July 2019

                family friendly hotel ! ”

                cozy room, nice ambience, friendly & helpful staffs, and close to mall will definitely come back!

                Reviewed July 15, 2019
                7.2
                Very good
                Linda from Indonesia
                Couple
                Superior 2 Single Beds
                Stayed 1 night in July 2019

                Good location, quite expensive ”

                Location near to shopping mall. But for the price quite expensive

                Reviewed July 04, 2019
                7.6
                Very good
                Victor from Singapore
                Couple
                Superior 2 Single Beds
                Stayed 4 nights in March 2019

                Good alternative than living in Central”

                If your purpose in Jakarta is not to work in the old districts or shopping in Manga Dua, then it is a good alternative. The air is cleaner and the traffic is less. Location of hotel is convenient. A lot of food outlets. Taxi is plenty to get around into the city.

                Reviewed April 05, 2019

                Dear Victor, Thank you for this review. Glad to know that you enjoyed the hotel location with highlights of the clean air and better traffic, surrounded by plenty dining options. Your recommendation about this location being an alternative for Jakarta visitors is much appreciated. The team looks forward to welcoming you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded April 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                4.8
                Po from Taiwan
                Couple
                Superior 1 King Bed
                Stayed 1 night in March 2019

                Service standard NOT like the other Accor group hotel”

                It’s a new open hotel, clean, good location and the only star hotel at PIK area. However staff are not helpful, not like the other Accor hotel I stayed before. I booked the king bed room, even I mis input only 1 person stay but the room is totally available for 2 person! I need to pay extra fee for my friend’s bfast, it makes me feel this hotel not providing service but money only. Never come back again.

                Reviewed April 01, 2019

                Dear Po, Thank you for this review. Firstly, we are glad to know that you enjoyed the cleanliness and the location. We feel sorry for the unpleasant experience about your reservation. However, to clarify, this booking is made through a third party provider that states different pricing for one or two guests having breakfast. In this case you booked for one breakfast, which would have different price if you would have booked for two instead. This is applicable in other participating hotels with similar offer. We hope that you now understand that we provide services based on booking, but is also flexible if you would like additional breakfast for the extra chargeable person. We hope to welcome you again in a more pleasant stay experience. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded April 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.0
                Excellent
                Riana from Indonesia
                Family with young children
                Superior 2 Single Beds
                Stayed 1 night in June 2019

                Not bad lahhh”

                Plis give a little price more.. cheapest needed

                Reviewed June 21, 2019

                Dear Riana, Thank you for this review and for your feedback related with price. We believe that we have been competitively priced with similar or better establishments in the city. However your input has been shared with the team and we look forward to welcoming you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded June 30, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.4
                Excellent
                Henny from Hong Kong
                Solo traveler
                Superior 1 King Bed
                Stayed 3 nights in May 2019

                Recommended hotel ”

                Directly above the mall, very accessible, and quite close to airport

                Reviewed June 20, 2019

                Dear Henny, Thank you for this review. Glad to know that you enjoyed the hotel location being connected to PIK Avenue Mall and the airport. Your recommendation is much appreciated. We hope to welcome you back soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded June 30, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.8
                Excellent
                Dwi from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in May 2019

                everithing ok, but the price sii high...: ()”

                ok, price lowest please

                Reviewed May 23, 2019

                Dear Dwi, Thank you for this review. Glad to know that you enjoyed the stay. Your feedback about prices is much appreciated. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded May 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                9.2
                Exceptional
                Shinichi from Japan
                Business traveler
                Superior 1 King Bed
                Stayed 1 night in May 2019

                Good”

                Good

                Reviewed May 18, 2019

                Dear Shinichi, Thank you for this review. Glad to know that you enjoyed the stay. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded May 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                9.6
                Exceptional
                polyanski from Indonesia
                Business traveler
                Superior 1 King Bed
                Stayed 2 nights in December 2018

                nice hotel”

                perfect

                Reviewed May 06, 2019

                Dear polyanski, Thank you for this perfect review. Glad to know that you enjoyed your stay with us. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded May 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.4
                Excellent
                Fanny from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 2 nights in December 2018

                Great for staycation”

                once we arrived we need to put deposit IDR 1 million for check-in. The room are standar size but full carpeted. We love the bathroom even its not big but love the design. Wifi quite fast. The pool area is small and the water is very cold because its on the 8th floor.. Breakfast is good with plenty options including traditional drinks if you like "jamu". Services from the hotel staff is quite slow.

                Reviewed December 19, 2018
                6.8
                Good
                Hisakazu from Singapore
                Business traveler
                Privilege Room With 1 King Bed
                Stayed 1 night in December 2018

                No Signal on TV Channel 20 (NHK World Premium) ”

                There is Channel program of Channel 20 NHK World Premium in hotel TV channels list but no signal. I asked hotel to fix it but they said it is not TV set engineering problem but their problem with NHK subscription. I asked on 6 Dec and 8 Dec but no solution. Very disappointed.

                Reviewed December 09, 2018
                10.0
                Exceptional
                Vladislav from Australia
                Couple
                Superior 1 King Bed
                Stayed 2 nights in October 2018

                Very Good Hotel.”

                This hotel is located in the PIK area and it is less than a 5 minute walk to the local restaurants. If you do not want to out there is the PIK Avenue MALL which is next to the hotel. To the left of the front desk is entrance to the MALL. There is a restaurant in the hotel where you can have a buffet breakfast of either Indoneasian or Western style. The staff greet you every morning and might ask how your day has been so far or if the yg can help with anything. The staff goboyt of their way to help you with anything with a smile and nothing is too much for them.

                Reviewed November 01, 2018

                Dear Vladislav, Thank you so much for this perfectly scored review. Glad to know that you enjoyed the hotel location being connected to PIK Avenue Mall with its plenty dining and entertainment options. It's been a real pleasure to welcome our guests each day and we are glad that you enjoy the level of service at the hotel. We hope to welcome you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

                Responded November 05, 2018
                Mercure Jakarta Pantai Indah Kapuk
                12345

                Reviews of Mercure Jakarta Pantai Indah Kapuk from real guests

                Overall rating
                8.5
                Excellent
                From 1156 reviews
                Provided by verified guests of
                Agoda Reviews (650)Booking.com Reviews (506)
                Rating via Agoda8.6
                /
                10
                Excellent
                4.8% this month
                Cleanliness8.7
                Facilities8.3
                Location9.0
                Service8.6
                Value for money8.3
                High score for Jakarta
                Rating
                9+ Exceptional (65)
                8-9 Excellent (34)
                7-8 Very Good (39)
                6-7 Good (11)
                <6 Below Expectation (14)
                Time of the year
                Mar - May (41)
                Jun - Aug (57)
                Sep - Nov (17)
                Dec - Feb (48)
                All guests (650)
                All room types
                All languages

                Show reviews that mention 

                Showing 163 verified guest comments
                12345
                10.0
                Exceptional
                Amelia from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in July 2019

                The cozy child friendly hotel”

                We were very pleasant staying at the hotel. The pool were clean and child friendly. The location is near by the mall and the hotel was also clean and cozy. Our children were having so much fun at this hotel.

                Reviewed July 15, 2019
                8.0
                Excellent
                Ratna from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in July 2019

                Easy access ”

                Checking in very fast Problem is with breakfast, not clear in number of person hving brkfst, so when check out they charge us. Supposed to charge at resto because we don't keep deposits or open cc

                Reviewed July 25, 2019
                8.0
                Excellent
                Giap from Indonesia
                Business traveler
                Superior 1 King Bed
                Stayed 3 nights in June 2019

                Location”

                If you need to take early flight, this is a best hotel to stay as it is near toll gate that direct bring you to airport. Blue Bird taxi is available as there are many park in front of taxi. This hotel also connect to PIK Avenue Mall.

                Reviewed July 10, 2019
                8.0
                Excellent
                Nunut from Indonesia
                Couple
                Superior 1 King Bed
                Stayed 1 night in January 2019

                New hotel ”

                The room is too small for the price, but love the decor.. it’s a good place to stay.

                Reviewed July 19, 2019
                8.4
                Excellent
                Lydia from Indonesia
                Couple
                Superior 1 King Bed
                Stayed 1 night in March 2019

                Enjoy staying”

                Staffs are friendly and kind. Able to give all 3 rooms on the same floor, which at the end 1 of the room had to move to different floor due to something spoilt. minus point will be the shower door open outside, causing the floor wet from the dripping and not able to put bathroom mat in front of the door. Also not enough space to hang our clothes and towel.

                Reviewed March 25, 2019

                Dear Lydia, Thank you for taking the time to review us. Glad to know that you enjoyed the level of service. Please accept our sincere apologies for having to move one of the rooms. We are pleased to update you that we have installed additional barrier now to ensure water flows properly. Your feedback is much appreciated. The team looks forward to welcoming you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

                Responded March 29, 2019
                Mercure Jakarta Pantai Indah Kapuk
                9.2
                Exceptional
                Antony from Indonesia
                Solo traveler
                Superior 2 Single Beds
                Stayed 1 night in June 2019

                Good Area”

                Good Area, Nice View, clean room,

                Reviewed July 01, 2019
                10.0
                Exceptional
                Melvin from Singapore
                Business traveler
                Superior 1 King Bed
                Stayed 2 nights in November 2018

                Great place and great Front office staff.”

                The hotel is situated right beside a shopping mall. Many dinning along roadside and the only downside is the pub serving within the hotel pool vicinity. The serving was too slow even when we ordered only alcohol with simple food. It take them 20 min to serve our alcohol, 40 min to send our fries and fruits when there is zero guests around.

                Reviewed January 20, 2019

                Dear Melvin, Thank you for this perfect review of your stay with us. Glad to know that you enjoyed the hotel location and also the level of service by the front office team. We truly apologize for the shortcoming experienced in the restaurant. This has been shared with the team immediately for evaluation and improvement. We sure hope to welcome you back should you visit Jakarta again. Regards, Mercure Jakarta Pantai Indah Kapuk

                Responded January 27, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.4
                Excellent
                Arief from Indonesia
                Family with young children
                Superior 2 Single Beds
                Stayed 1 night in December 2018

                need improvement as soon as possible”

                kamar terlambat disiapkan baru check in jam 3. breakfast average. pool average small. gym so small. location is the only best for this hotel. staff need more improvement especially at front desk and housekeeping very lack of experience. one of them enter my room with their keys and just giving calendar. very shocking and unpolite

                Reviewed January 04, 2019

                Dear Ariel, Terima kasih sudah meluangkan waktu untuk memberikan ulasan ini. Kami apresiasi masukan Anda dan segera melakukan langkah evaluasi dan perbaikan layanan. Kami berharap dapat berjumpa kembali dengan Anda di waktu mendatang. Salam, Mercure Jakarta Pantai Indah Kapuk

                Responded January 27, 2019
                Mercure Jakarta Pantai Indah Kapuk
                10.0
                Exceptional
                Christy from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in July 2019

                family friendly hotel ! ”

                cozy room, nice ambience, friendly & helpful staffs, and close to mall will definitely come back!

                Reviewed July 15, 2019
                7.2
                Very good
                Linda from Indonesia
                Couple
                Superior 2 Single Beds
                Stayed 1 night in July 2019

                Good location, quite expensive ”

                Location near to shopping mall. But for the price quite expensive

                Reviewed July 04, 2019
                7.6
                Very good
                Victor from Singapore
                Couple
                Superior 2 Single Beds
                Stayed 4 nights in March 2019

                Good alternative than living in Central”

                If your purpose in Jakarta is not to work in the old districts or shopping in Manga Dua, then it is a good alternative. The air is cleaner and the traffic is less. Location of hotel is convenient. A lot of food outlets. Taxi is plenty to get around into the city.

                Reviewed April 05, 2019

                Dear Victor, Thank you for this review. Glad to know that you enjoyed the hotel location with highlights of the clean air and better traffic, surrounded by plenty dining options. Your recommendation about this location being an alternative for Jakarta visitors is much appreciated. The team looks forward to welcoming you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded April 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                4.8
                Po from Taiwan
                Couple
                Superior 1 King Bed
                Stayed 1 night in March 2019

                Service standard NOT like the other Accor group hotel”

                It’s a new open hotel, clean, good location and the only star hotel at PIK area. However staff are not helpful, not like the other Accor hotel I stayed before. I booked the king bed room, even I mis input only 1 person stay but the room is totally available for 2 person! I need to pay extra fee for my friend’s bfast, it makes me feel this hotel not providing service but money only. Never come back again.

                Reviewed April 01, 2019

                Dear Po, Thank you for this review. Firstly, we are glad to know that you enjoyed the cleanliness and the location. We feel sorry for the unpleasant experience about your reservation. However, to clarify, this booking is made through a third party provider that states different pricing for one or two guests having breakfast. In this case you booked for one breakfast, which would have different price if you would have booked for two instead. This is applicable in other participating hotels with similar offer. We hope that you now understand that we provide services based on booking, but is also flexible if you would like additional breakfast for the extra chargeable person. We hope to welcome you again in a more pleasant stay experience. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded April 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.0
                Excellent
                Riana from Indonesia
                Family with young children
                Superior 2 Single Beds
                Stayed 1 night in June 2019

                Not bad lahhh”

                Plis give a little price more.. cheapest needed

                Reviewed June 21, 2019

                Dear Riana, Thank you for this review and for your feedback related with price. We believe that we have been competitively priced with similar or better establishments in the city. However your input has been shared with the team and we look forward to welcoming you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded June 30, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.4
                Excellent
                Henny from Hong Kong
                Solo traveler
                Superior 1 King Bed
                Stayed 3 nights in May 2019

                Recommended hotel ”

                Directly above the mall, very accessible, and quite close to airport

                Reviewed June 20, 2019

                Dear Henny, Thank you for this review. Glad to know that you enjoyed the hotel location being connected to PIK Avenue Mall and the airport. Your recommendation is much appreciated. We hope to welcome you back soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded June 30, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.8
                Excellent
                Dwi from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 1 night in May 2019

                everithing ok, but the price sii high...: ()”

                ok, price lowest please

                Reviewed May 23, 2019

                Dear Dwi, Thank you for this review. Glad to know that you enjoyed the stay. Your feedback about prices is much appreciated. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded May 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                9.2
                Exceptional
                Shinichi from Japan
                Business traveler
                Superior 1 King Bed
                Stayed 1 night in May 2019

                Good”

                Good

                Reviewed May 18, 2019

                Dear Shinichi, Thank you for this review. Glad to know that you enjoyed the stay. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded May 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                9.6
                Exceptional
                polyanski from Indonesia
                Business traveler
                Superior 1 King Bed
                Stayed 2 nights in December 2018

                nice hotel”

                perfect

                Reviewed May 06, 2019

                Dear polyanski, Thank you for this perfect review. Glad to know that you enjoyed your stay with us. We hope to welcome you again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

                Responded May 24, 2019
                Mercure Jakarta Pantai Indah Kapuk
                8.4
                Excellent
                Fanny from Indonesia
                Family with young children
                Superior 1 King Bed
                Stayed 2 nights in December 2018

                Great for staycation”

                once we arrived we need to put deposit IDR 1 million for check-in. The room are standar size but full carpeted. We love the bathroom even its not big but love the design. Wifi quite fast. The pool area is small and the water is very cold because its on the 8th floor.. Breakfast is good with plenty options including traditional drinks if you like "jamu". Services from the hotel staff is quite slow.

                Reviewed December 19, 2018
                6.8
                Good
                Hisakazu from Singapore
                Business traveler
                Privilege Room With 1 King Bed
                Stayed 1 night in December 2018

                No Signal on TV Channel 20 (NHK World Premium) ”

                There is Channel program of Channel 20 NHK World Premium in hotel TV channels list but no signal. I asked hotel to fix it but they said it is not TV set engineering problem but their problem with NHK subscription. I asked on 6 Dec and 8 Dec but no solution. Very disappointed.

                Reviewed December 09, 2018
                10.0
                Exceptional
                Vladislav from Australia
                Couple
                Superior 1 King Bed
                Stayed 2 nights in October 2018

                Very Good Hotel.”

                This hotel is located in the PIK area and it is less than a 5 minute walk to the local restaurants. If you do not want to out there is the PIK Avenue MALL which is next to the hotel. To the left of the front desk is entrance to the MALL. There is a restaurant in the hotel where you can have a buffet breakfast of either Indoneasian or Western style. The staff greet you every morning and might ask how your day has been so far or if the yg can help with anything. The staff goboyt of their way to help you with anything with a smile and nothing is too much for them.

                Reviewed November 01, 2018

                Dear Vladislav, Thank you so much for this perfectly scored review. Glad to know that you enjoyed the hotel location being connected to PIK Avenue Mall with its plenty dining and entertainment options. It's been a real pleasure to welcome our guests each day and we are glad that you enjoy the level of service at the hotel. We hope to welcome you again soon. Regards, Mercure Jakarta Pantai Indah Kapuk

                Responded November 05, 2018
                Mercure Jakarta Pantai Indah Kapuk
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