7.6
Very good
/10
(901 reviews)See what guests said
Housekeeping8
Food & Dining3
Swimming Pool2
See map
8.2
Excellent
Location rating score
Excellent location
Parking
FREE
Mercure Kakadu Crocodile Hotel
Family - Queen And 2 Singles Mercure Kakadu Crocodile Hotel
Lobby Mercure Kakadu Crocodile Hotel
Lobby Mercure Kakadu Crocodile Hotel
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4-star Hotel
Free Wi-Fi

Mercure Kakadu Crocodile Hotel

Flinders Street, Jabiru, Kakadu, Australia, 0886 - See map
Property highlightsRead all 901 reviews
Exceptional reputation
Recommended by 86% of guests
Excellent service
8.0 rating for service
Very good comfort
7.8 room quality and comfort
Very good cleanliness
7.6 rating for cleanliness

The staff is very friendly and helpful.

Gertrud | July 4, 2017

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Currency exchange

  • Bar

  • Garden

Cheaper than 75% of all properties in Kakadu in the last 24 hoursCompared to 4 Kakadu properties at Agoda for various dates
Value for money6.7
Location rating8.2

Rooms available at Mercure Kakadu Crocodile Hotel

7.8
Very good
Room comfort & quality
Superior Family
Superior Family
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
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Superior Twin
Superior Twin
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 double beds
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Superior 2 Double
Superior 2 Double
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 double beds
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Court Yard Twin
Court Yard Twin
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 double beds
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Court Yard Family
Court Yard Family
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
Enter dates to see prices
Superior 1 Queen and 1 Single
Superior 1 Queen and 1 Single
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
Enter dates to see prices
Courtyard Superior 2 Double
Courtyard Superior 2 Double
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Family - Queen And 2 Singles
Family - Queen And 2 Singles
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds and 1 queen b...
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Standard Queen
Standard Queen
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 single bed and 1 queen be...
Enter dates to see prices
Superior Queen Room
Superior Queen Room
...
  • Room size: 33 m²/355 ft²
  • 1 queen bed
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Frequently asked questions

What time is check-in and check-out at Mercure Kakadu Crocodile Hotel?

Check-in is from 2:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Kakadu Crocodile Hotel?

For those who wish to drive their own cars, Mercure Kakadu Crocodile Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Car parking is free for guests. Self-parking is conveniently available at the property.

What is the smoking policy at Mercure Kakadu Crocodile Hotel?

Mercure Kakadu Crocodile Hotel does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Mercure Kakadu Crocodile Hotel

  • 10.0
    Exceptional
    Staff 

    "The place is clean and the staff there are very helpful and friendly."

    Foong

    |

    May 12, 2018

  • 7.6
    Very good
    Location

    "This resort is an easy three hour drive from Darwin airport."

    Leigh

    |

    October 29, 2017

  • 9.6
    Exceptional
    Staff 

    "Reception staff were most helpful in arranging tours for me;"

    Barbara

    |

    September 4, 2016

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Overall rating:
7.6
Very good
901 reviews
Cleanliness
7.6
Facilities
7.1
Location
8.2
Read all reviews >
What travelers say they love:
The staff provided us with helpful information and we booked...
Shirley from Australia
Couple
More about Mercure Kakadu Crocodile Hotel

More about Mercure Kakadu Crocodile Hotel

The only full-scale hotel in Kakadu National Park, Mercure Kakadu Crocodile Hotel is the perfect base from which to explore the country's largest national park. Must-see sites include the Aboriginal rock art galleries of Ubir and Nanguluwur, the majestic Jim Jim Waterfalls, and Gunlom. After a day spent exploring the park either on foot, a 4WD, or on a river cruise, guests will appreciate a dip in the cool hotel pool. Mercure Kakadu Crocodile Hotel lets you explore the wild without letting go of the conveniences, and more importantly, provides a comfortable resting base.

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Most talked about facilities

Food & Dining
14 mentions
Housekeeping
7 mentions
Swimming Pool
6 mentions
Breakfast
5 mentions

What they offer

10.0
Exceptional

"We had a refreshing swim in the pool and walk alongside attr..."

Shirley

|

December 5, 2016

View all reviews
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Food and dining

Breakfast options

American
Continental
Full English/Irish

Restaurants on site

Escarpment Restaurant
Cuisine:Australian
Menu:Buffet, A-la-carte

Property's guest policies

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Some helpful facts

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Reviews of Mercure Kakadu Crocodile Hotel from real guests

Overall rating
7.6
Very good
From 901 reviews
Provided by verified guests of
Agoda Reviews (189)Booking.com Reviews (712)
Rating via Agoda7.6
/
10
Cleanliness7.6
Facilities7.1
Location8.2
Room comfort and quality7.8
Service8.0
Value for money6.7
High score for Kakadu
Rating
9+ Exceptional (18)
8-9 Excellent (13)
7-8 Very Good (48)
6-7 Good (27)
<6 Below Expectation (18)
Time of the year
Mar - May (35)
Jun - Aug (42)
Sep - Nov (32)
Dec - Feb (15)
All guests (189)
All room types
All languages

Show reviews that mention 

Showing 124 verified guest comments
12345
8.0
Excellent
May from Australia
Solo traveler
Standard Queen
Stayed 3 nights in February 2019

We enjoyed our stay at the Merc your crocodile hotel. We could access the flight over the wetland ”

The Mercure crocodile hotel is very central to Kakadu and has a very good restaurant which is open even in the wet season. They make good coffee and good drinks. The staff are friendly and a very nice Northern Territory people. We could access the aeroplane flight and the river cruise from the hotel. There is also a supermarket next-door for stocking up on supplies.

Reviewed March 01, 2019
7.0
Very good
David from Ireland
Couple
Stayed 2 nights in May 2013

Good location for seeing Kakadu”

Location, Rooms, Staff

There are very few hotel choices in Kakadu. Two hotels in Jabiru (Crocodile and Aurora), one in Cooinda (sister hotel to Gagudju Jabiru) and a second 3 star Aurora along the Arnhem Highway. Clientele of the Gagudju Jabiru are mostly elderly retired folks. The hotel itself is getting a bit grubby on the outside and probably needs painting. Having said that the rooms are clean. (apart from cobwebs under the bedside lamp which needs to be addressed). Also we came back one evening to find no clean towels (I guess housekeeping forgot) and it took ages to get new ones (along with a moody blond girl behind reception who kept saying 'they're coming'). Hotel location is good for setting off in the car to Ubirr, Nourlangie and Cooinda. There's a supermarket next door (the main Jabiru store) and a small cafe with pastries and sandwiches on the other side of the road beside the gas station. We had buffet dinner which was ok. Nothing mind blowing. Staff were for the most part very friendly apart from that one cranky young girl at reception.

Reviewed June 02, 2013
10.0
Exceptional
Shirley from Australia
Couple
Standard Queen
Stayed 1 night in November 2016

Luxury in the bush”

I love that the hotel is owned by the traditional owners of the country first and foremost. I also love the quirkiness of the shape of the hotel from the air looking like a crocodile. Booking was easy, we were upgraded at check in, the room and hotel were attractive (including the art gallery) and very comfortable. We had a refreshing swim in the pool and walk alongside attractive gardens and pools. The staff provided us with helpful information and we booked a fabulous Yellow Waters cruise in the morning. The gift shop had a great range of souvenirs at good prices. We didn't use the restaurant although it looked good. The only minor improvement might be having a lift to take guests up to the first floor. Despite this the staff offered to help take luggage up the stairs.

Reviewed December 05, 2016
9.3
Exceptional
Antonio from Austria
Couple
Stayed 2 nights in May 2011

Nice place”

appearance

It was lovely to stay there. Fantastic. It was the best Hotel in Jabiru and is not far from all atractios in Kakadu National Park (North Territory)

Reviewed May 26, 2011
10.0
Exceptional
David from Singapore
Couple
Standard Queen
Stayed 2 nights in March 2019

Lovely place to stay.”

We booked this hotel by default and I am so glad that we did. From the moment we checked in we felt special. The receptionist, sorry I don't know the young man's name was wonderful, it was no problem to change our room on request (I like to have a smoke), not for any other reason. We met the chef, a young extremely amicable young man from the UK, who recommended items on the menu, we followed that advice and were not disappointed. The stuffed chicken was delicious as were the crocodile spring rolls. Here I have to mention Leo our waiter for both nights, who was warm, attentive and extremely professional. I observed him being the same with other diners speaking German as well as English. He is a credit to your hotel. Hopefully see you next year in May.

Reviewed March 26, 2019
9.6
Exceptional
Barbara from Australia
Solo traveler
Courtyard Superior 2 Double
Stayed 5 nights in August 2016

Helpful staff, great facilities.”

My room on the ground floor was well appointed with everything that I needed. Reception staff were most helpful in arranging tours for me; even to the extent where the young reception manager took me in his free time to the river - a 40 min drive away - to enjoy a cruise as I had no vehicle. That to me was above and beyond.... The restaurant serves delicious meals, especially the ginga (crocodile) wontons. Most happy with my stay.

Reviewed September 04, 2016

Dear Barbara, Thank you for your review on Agoda. It is very pleasing to hear you enjoyed your stay, in particular the service you experience from the reception team. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager

Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
8.4
Excellent
Kai from Singapore
Couple
Superior 1 Queen and 1 Single
Stayed 3 nights in May 2018

Good location, aged property but well-maintained”

Considering the lack of accommodation options in Kakadu National Park, Croc Hotel is one of the best in terms of location. Staff were very friendly and we felt welcomed. Swimming pool is the smallest one we have seen in Kakadu, which is a shame.

Reviewed June 01, 2018
8.3
Excellent
Amber from Australia
Couple
Superior 1 Queen and 1 Single
Stayed 1 night in July 2014

Outback Kitsch”

The swimming pool was clean, spacious room and fantastic shower

It's a fun hotel in the pop-up town of Jabiru. Seems like the hotel was designed with Japanese visitors in mind, especially the dining room. However, the food is typical outback fare, mostly frozen and heated up. It's a shame that most cocktails aren't available, as the tropical atmosphere would be great for a few poolside drinks. Loved the place though and would go back.

Reviewed August 06, 2014
7.3
Very good
Wendy from Australia
Couple
Superior 1 Queen and 1 Single
Stayed 3 nights in July 2014

Comfort in heart of Kakadu”

Location, Aussie ambience, cold beer

Bit dated but great access to all Kakadu has to offer. Four star camping! After long day hiking, exploring and feeling hot and bothered great to have comfy room, shower, reasonable food and a beer at hotel bar. Not far to dine at local golf club (saw staff dining there) or other nearby resort for a change if staying more than one night. Best hotel in Kakadu (from a Darwin local).

Reviewed March 02, 2015
6.3
Good
Aldine from Australia
Couple
Superior 2 Double
Stayed 2 nights in April 2015

Underwhelmed”

The location, the design and the interior garden

We stayed for 2 nights and were very disappointed. After seeing the "Crocodile" design of the hotel on the internet we were looking forward to staying in this hotel. The staff was friendly and the interior garden was innovative and interesting but that is where it ends. The food was mediocre for a 4 star hotel and other facilities in the area served far superior meals. This hotel sits in one of the world’s premium sites yet the whole experience in the hotel was underwhelming and overprices compared to other facilities in the area. We will come back to Kakadu but will not use or recommend this hotel.

Reviewed May 01, 2015
8.8
Excellent
Zuzana from Slovakia
Couple
Superior 2 Double
Stayed 1 night in May 2016

Better then average in Kakadu”

Helpful and a very kind staff, excellent dinner, a little bit older furniture but still better then average in Kakadu.

Reviewed May 03, 2016
9.7
Exceptional
Rochelle from Australia
Couple
Stayed 2 nights in October 2015

Was excellent staff and management were very good ”

Staff location cimfort

Was excellent the best would recommend it to anyone travelling to Kakadu

Reviewed October 30, 2015
6.0
Philip from Singapore
Family with teens
Courtyard Superior 2 Double
Stayed 2 nights in June 2016

Only OK standard”

We are a family of 4, with 2 teenage daughters. The hotel room was barely enough for us to move around. The toilet looked a bit old. There were lots of mosquitos in the hotel. Though it's the environment within the national park, they didn't do much to remove them in the hote lobby. I will try another accommodation in Jabiru if I go to Kakadu National Park next time.

Reviewed June 07, 2016
8.0
Excellent
Graeme
Solo traveler
Standard Queen
Stayed 2 nights in October 2017

Great location meals not quite up to it”

Kakadu is a great location. Rooms are comfortable....the internet is not good enough. The food was OK but there is a limited lunch menu.

Reviewed November 03, 2017

Thank you for reviewing our hotel on Agoda. It is pleasing that you have enjoyed most aspects of your stay. It is disappointing that we have not met expectations with your dining experiences. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager

Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
6.7
Good
Samantha from Australia
Couple
Superior 1 Queen and 1 Single
Stayed 2 nights in June 2015

No other option”

Waiter service (Andrea); Location;

As this is the only "hotel" in the Kakadu region it pretty much has the market - unless you want cabins or camping. Hotel is in dire need of a makeover as it is nowhere near 4-stars. Rooms are clean and comfy but tired, bathrooms are old and small. Pool area is lacking. Breakfast is overpriced but dinner is well priced, many options and food was a highlight. As they say location is everything.

Reviewed June 25, 2015
7.7
Very good
Dieter from Germany
Couple
Stayed 2 nights in November 2011

Nice Hotel in the middle of the N.P”

Clean * spacious rooms

Good location, clean rooms & helpfull staff. For the remoteness of Jabiru you have to pay the pricetag in restaurant & bar ..but thats fine, thats AUS and you do not have any alternative. Rooms are really spacious

Reviewed December 01, 2011
7.0
Very good
Cherie from Australia
Couple
Stayed 2 nights in October 2013

Good but it's the only hotel in town”

Room, pooland fridge

It was good. The restaurant is OK but not brilliant. They put on a nice buffet, but it's the only hotel in town so they have the monopoly of Jabiru. The pool was excellent especialy after a forty degree day. The staff were friendly and generally efficient except when I ordered a glass of red and got charged for a bottle. Accidents can happen. They were extremely good at organising boat trips and they all went to schedule. As a wilderness hotel it was very pleasant.

Reviewed October 22, 2013
7.7
Very good
Simon from Australia
Couple
Superior 1 Queen and 1 Single
Stayed 2 nights in June 2015

Fun stay in Kakadu ”

Clean, fun, location.

Croc hotel was pretty much as expected. A little dated, but clean. A good base to explore Kakadu.

Reviewed June 11, 2015
6.8
Good
Kayti from United Kingdom
Business traveler
Standard Queen
Stayed 2 nights in October 2017

Jabiru - the only place to stay”

There is really only one place to stay in Jabiru, the facilities are fine and the rooms are spacious and comfortable. The buffet breakfast is a bit ad hoc with various machines not working but it provides a great start to the day as it opens at six am. The reception staff were helpful apart from the check in process which did not provide us with enough information and also held my safety 'deposit' long after we left.

Reviewed October 14, 2017

Dear Kayti, Thank you for reviewing our hotel on Agoda. It is pleasing that you have enjoyed most aspects of your stay. Please accept my sincere apologies that your check-in experience was not as welcoming as it should have been, I have shared this with the front office team to ensure we better serve our guests in the future. I acknowledge that we had been experiencing difficulty with our coffee machine, however we are confident the recent servicing of it has rectified the issue. I hope this did not impact your stay too much. Kind regards, Richard McArthur General Manager

Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
6.0
Margarita from Australia
Couple
Standard Queen
Stayed 3 nights in November 2018

Kakadu trip”

Hotel needs to be totally updated. The rooms are in need of new beds new fridges, carpet, paint and new everything. No microwave on fridge big enough to put your own drinks or prefer a quick snack Food at hotel to expensive to be consumed there everyday. Although staff and food we tested was excellent.. however no many services available in town either and due to being the beginning of wet season many sites were also close. Not a place I would visit again. I was overall disappointed with Kakadu in general.

Reviewed November 29, 2018
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