8.6
Excellent
/10
(392 reviews)See what guests said
Breakfast3
View2
Housekeeping1
See map
8.1
Excellent
Location rating score
Excellent location
Parking
FREE
Mercure Kangaroo Island Lodge

"The hotel is super on all points especially the kindness of the staff, the food prepared by the chef and of course all that goodness offered on the be..."

Andre - March 29, 2019

 Mercure Kangaroo Island Lodge
Lobby Mercure Kangaroo Island Lodge
Swimming pool [outdoor] Mercure Kangaroo Island Lodge
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3.5-star Hotel
Free Wi-Fi

Mercure Kangaroo Island Lodge

73 Scenic Drive, American River, American River, Kangaroo Island, Australia, 5221 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Daily disinfection in common areas
See all amenities
Preventative Equipment
Free face masks
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
First aid kit
Property highlightsRead all 392 reviews
Excellent service
8.7 rating for service
Excellent cleanliness
8.4 rating for cleanliness
Excellent facilities on premise
8.1 facilities on premise
Very good comfort
7.9 room quality and comfort

Staff were great and it was a very nice stay.

Ravi | May 27, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

  • Air conditioning

Value for money8.0
Location rating8.1

Rooms available at Mercure Kangaroo Island Lodge

7.9
Very good
Room comfort & quality
Superior Room 1 Queen Bed
Superior Room 1 Queen Bed
...
  • Room size: 26 m²/280 ft²
  • Pool view
  • 1 queen bed
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Deluxe Studio King
Deluxe Studio King
...
  • Room size: 24 m²/258 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
Superior Room 1 King Bed
Superior Room 1 King Bed
...
  • Room size: 20 m²/215 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
Deluxe Studio Waterview
Deluxe Studio Waterview
...
  • Room size: 20 m²/215 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Superior Queen Poolview
Superior Queen Poolview
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 queen bed
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Studio Deluxe Bay View Deluxe Bay View
Studio Deluxe Bay View Deluxe Bay View
...
  • Balcony/terrace
  • Kitchenette
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Double Or Twin Superior Bay View Superior Bay View
Double Or Twin Superior Bay View Superior Bay View
...
  • Balcony/terrace
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Waterview
Waterview
...
  • Shower
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Studio Suite
Studio Suite
...
  • Shower
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Mercure Kangaroo Island Lodge?

Check-in is from 2:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out.

How do I get to Mercure Kangaroo Island Lodge?

Mercure Kangaroo Island Lodge is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AUD 35. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Kangaroo Island Lodge also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Mercure Kangaroo Island Lodge has a car park right on site for maximum convenience. Car parking is free for guests.

What is the smoking policy at Mercure Kangaroo Island Lodge?

Mercure Kangaroo Island Lodge does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Mercure Kangaroo Island Lodge

  • 10.0
    Exceptional
    Location

    "Great location."

    antony

    |

    October 13, 2019

Property ranking|Compared to 130 Kangaroo Island properties
See all rankings
Review score - United States
7.8/10
Room comfort score
7.9/10
Service score
8.7/10
Value for money score
7.9/10
Better than
95
%
of Kangaroo Island properties
Better than
93
%
of Kangaroo Island properties
Better than
92
%
of Kangaroo Island properties
Better than
88
%
of Kangaroo Island properties
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Overall rating:
8.6
Excellent
392 reviews
Cleanliness
8.4
Facilities
8.1
Location
8.1
Read all reviews >
What travelers say they love:
Lovely breakfast and restaurant.
antony from Australia
Solo traveler
More about Mercure Kangaroo Island Lodge

More about Mercure Kangaroo Island Lodge

Conveniently located in Kangaroo Island, Mercure Kangaroo Island Lodge is a great base from which to explore this vibrant city. Only away, this 4-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Offering hotel guests superior services and a broad range of amenities, Mercure Kangaroo Island Lodge is committed to ensuring that your stay is as comfortable as possible. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

Guests can choose from 38 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers fantastic facilities, including dart board, sauna, outdoor pool, fishing, pool (kids), to help you unwind after an action-packed day in the city. Whatever your purpose of visit, Mercure Kangaroo Island Lodge is an excellent choice for your stay in Kangaroo Island.

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Most talked about facilities

Food & Dining
7 mentions
Swimming Pool
2 mentions
Housekeeping
2 mentions
Breakfast
1 mention

What they offer

10.0
Exceptional
Staff 

"Helpful staff."

antony

|

October 13, 2019

View all reviews
Show less

Food and dining

Breakfast options

Continental

Restaurants on site

Reflections
Cuisine:Australian
Menu:Buffet

Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Mercure Kangaroo Island Lodge from real guests

Overall rating
8.6
Excellent
From 392 reviews
9.2Service
8.7Cleanliness
8.5Location
Agoda Reviews (69)Booking.com Reviews (323)
Rating via Agoda8.3
/
10
Cleanliness8.4
Facilities8.1
Location8.1
Room comfort and quality7.9
Service8.7
Value for money8.0
High score for Kangaroo Island
Rating
9+ Exceptional (16)
8-9 Excellent (10)
7-8 Very Good (18)
6-7 Good (7)
<6 Below Expectation (3)
Time of the year
Mar - May (18)
Jun - Aug (7)
Sep - Nov (16)
Dec - Feb (13)
All guests (69)
All room types
All languages

Show reviews that mention 

Showing 54 verified guest comments
123
8.7
Excellent
Olga from Germany
Couple
Stayed 1 night in February 2013

good location and excelent service”

hotel is good locatated, right 40 km away from ferrystation cape jervice. you have a nice sea close to the hotel. service was just great, they tried to support us in any issue that we had. a nice bbq indoor room is also available and of course a really nice restaurant too. which is important if you staying at kangaroo island. rooms are spacy, clean and nice. we would definetely stay there again.

Reviewed February 18, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
9.2
Exceptional
Andre from Belgium
Group
Superior Room 1 Queen Bed
Stayed 2 nights in March 2019

WE COME BACK”

The hotel is super on all points especially the kindness of the staff, the food prepared by the chef and of course all that goodness offered on the beautiful Kangaroo Island. See you in November with another group

Reviewed March 29, 2019
8.0
Excellent
Alistair from Australia
Couple
Stayed 3 nights in June 2013

Comfortable and relaxing”

Comfortable room. Guest House feel. Pleasant staff.

The hotel has a guest house feel which is very pleasant. Comfortable rather than over luxurious - has everything that most travellers would want and need. Very quiet location (although we were there in Winter so may be different in Summer. You do need a car however as the hotel is a fair distance from other attractions - in fact the island is big so we would recommend either having an overall tour package or hiring a car for the duration of your stay. Altogether a very pleasant stay on Kangaroo Island.

Reviewed June 10, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
9.0
Exceptional
Carol from Australia
Couple
Superior Room 1 Queen Bed
Stayed 8 nights in December 2015

Wonderful staff ”

The staff the dinning the location

We had a great time on Kangaroo Island and the staff made the whole experience so much more enjoyable

Reviewed December 31, 2015

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
8.0
Excellent
Sarah from Australia
Couple
Superior Room 1 King Bed
Stayed 1 night in November 2013

remote and simple comfort”

quiet, clean, safe

We had a nice stay at Mercure. The room was clean and well kept although did not have a bath which for the price was disappointing. The counter staff was a Scottish girl who helped us even though she was not on duty and was delightful. The meal was simple but no problems. The sauna was hot and good. The walls between rooms are paper thin so pray for nice 'neighbours' - luckily lots of old people come here so everyone sleeps early. Check out is 10am! - very early. Beds were comfortable and furniture all good. Carpet was clean. The balcony overlooked the sea and was beautiful.

Reviewed November 12, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
8.7
Excellent
Dylan from Australia
Family with young children
Superior Room 1 Queen Bed
Stayed 2 nights in May 2015

Lovely location”

Location, food, ambience

Lovely stay at the Mercure. Great for the kids, right across the road from a calm beach, pelican feeding and other wildlife too, torches provided for night walks to see the animals, shame about the rain! Good food in the restaurant and tasty breakfast buffet including some local produce. Staff lovely too.

Reviewed May 12, 2015

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
7.6
Very good
Mavis from United Kingdom
Couple
Deluxe Studio King
Stayed 2 nights in February 2017

Not what we expected”

We did not realise that American River had so few tourist facilities. We didn't eat in the hotel as the vegetarian options were very limited and not to our taste. On Friday afternoon, the only cafés in American River were closed and the only store in the place had closed down.

Reviewed February 09, 2017

Hi Mavis, Thank you for your review. American River is located in a quieter part of Kangaroo Island but that's also our charm. We allow our guests to get away from it all. We do have a number of vegetarian options at the hotels restaurant, Reflections, however if they were not sufficient, we would have been more than happy to accommodate your needs and offer an alternative. Unfortunately sometimes places if interest on Kangaroo Island are closed. They are run by families and occasionally other commitments arise forcing them to close early. The General Store in American River is now open again with new management which we are very excited about. Thanks again for your review Mavis. Kind regards Amy (Business Development Manager)

Responded June 13, 2018
Mercure Kangaroo Island Lodge
9.2
Exceptional
Rowan from Australia
Family with young children
Stayed 1 night in April 2016

Perfect spot”

Nice Place modern place. American River is so majestic. World class !

Reviewed August 16, 2016

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
8.0
Excellent
Tiziana from Italy
Couple
Stayed 3 nights in January 2013

Good hotel”

I liked the pool; restaurant was good; staff nice.

We liked staying at All Seasons. The location is good. Car necessary on the island. We liked the pool and the meals but a bit expensive. Room big and clean. Garden need more care. Staff nice and helpfull. Free wifi!

Reviewed February 06, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
6.4
Good
warren from Australia
Couple
Superior Room 1 Queen Bed
Stayed 1 night in April 2018

Below my expectations fir Mercure”

Restaurant meals were great, nice views, nature walk a nice feature but the room and pool were tired in need of refurb althougj the bathroom had been done up nicely. Tv mostly didn't work and no other restaurant at American River

Reviewed April 29, 2018

Hi Warren, Thank you for your review. Our Superior Queen Poolview rooms were refurbished in 2014 and have had touch ups done since then. We are an historic building, being the first guesthouse built on Kangaroo Island. Our pool area will be receiving an update this winter with new paint. We apologise your TV did not work as expected and hope this was reported to reception so we can fix it. There are actually several other places to eat in American River including restaurants at other hotels and cafes for lunch on the American River wharf. For any enquiries about the area, our reception staff are well versed in what the area has to offer and can provide recommendations. Thanks again for your review Warren, we appreciate you taking the time. Kind regards Amy (Business Development Manager)

Responded June 13, 2018
Mercure Kangaroo Island Lodge
9.0
Exceptional
stephen from Australia
Couple
Superior Room 1 Queen Bed
Stayed 1 night in March 2015

overnight stay”

The friendliness of the staff, food is great and location on the river

Our stay was a welcome relief from the touring of the Island

Reviewed March 08, 2015

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
6.0
YUKO from Australia
Couple
Superior Room 1 King Bed
Stayed 2 nights in March 2019

Needed more clean”

Our room was not same as we ordered and we found many dead insect there. They came and cleaned up immediately but we were not happy... A staff helped nicely but he could not get another room coz all booked out. The lodge was very old and facilities need to maintain. I was not sure the sauna and shower room next that when they cleaned... The restaurant was very nice and delicious, so we were little bit disappointed.

Reviewed March 31, 2019
7.7
Very good
Shun from Hong Kong
Group
Stayed 2 nights in January 2013

Great service”

Can do policy

The room itself wasnt as grand as expected but its ok. Dinner was great at the restaurant. The manager is very flexible and make easier for us in many ways and for our time. We were always in a rush and he will service us take away breakfast and late order for dinner and kept us serve always.

Reviewed February 01, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
8.7
Excellent
Pam from Australia
Solo traveler
Superior Room 1 Queen Bed
Stayed 1 night in October 2015

Welcome well appointed room very clean staff great”

Lovely staff. Comfortable bed. Clean cheerful room. 1

1 night stay comfortable clean well appointed room. Very helpful and friendly staff. Thank you.

Reviewed October 20, 2015

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
7.3
Very good
Wolfgang
Couple
Deluxe Studio King
Stayed 2 nights in August 2013

Attractive and relaxing place on Kangaroo Island”

The restaurant is very good, the service friendly and the value for money very good for KI.

The staff made us very welcome and the room was clean. The water pressure however was low and hot water took a minute or two to arrive, so better turn on the water before undressing. The mattress springs were a bit close to the surface as well. The restaurant was easily as good as in the best KI resorts so that was a real plus.

Reviewed August 13, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
7.0
Very good
John from United States
Family with teens
Superior Room 1 King Bed
Stayed 3 nights in November 2013

Alright hotel, a little tired”

Cheap happy hour, pretty good steak special, nice view

This was a decent hotel. The room is a little tired and could use a little updating, but given the remoteness, big city expectations are probably not appropriate. Good location and cheap happy hour.

Reviewed November 25, 2013

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
10.0
Exceptional
WEE from Malaysia
Couple
Stayed 1 night in January 2014

Food is excellent. ”

Nice room, good food and good view.

The food is excellent. Room is nice. Excellent view.

Reviewed August 15, 2014

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
7.2
Very good
Ronald from United States
Couple
Superior Room 1 King Bed
Stayed 2 nights in November 2017

Basic decor, but everything works well and the pool is great”

We stayed here for two nights. It is a bit out of the way (6 miles off the main road), but the local area is worth a quick tour. The hotel decor is quite dated, but everything worked (especially the air conditioning) and the outdoor pool is great!

Reviewed November 15, 2017

Hi Ronald, Thank you for your review. We are located in a quieter part of Kangaroo Island but that's also our charm. It's a great way to get away from it all. We are an historic hotel, being the first guesthouse on Kangaroo Island and maintain a real "Lodge" feel. The Mercure Kangaroo Island Lodge is continually receiving soft refurbishments and keep our facilities as up to date as possible. Glad you enjoyed the pool! Thanks again for your review Ronald. Kind regards Amy (Business Development Manager)

Responded June 13, 2018
Mercure Kangaroo Island Lodge
7.3
Very good
Leslie from Australia
Couple
Stayed 3 nights in May 2012

Confortable rooms, but small bathrooms”

Location

Poolside Room were olf fashion from outside. Main romm was good size and comfortable. Bathroom was very small, only one person at a time. Air Conditioner made door rattle (had to jam paper in door). Last morning was power failure resulting in no hot water.

Reviewed May 27, 2012

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
8.3
Excellent
Prout from Australia
Couple
Stayed 1 night in October 2012

Pretty spot at American River”

Very nice dining and generous breakfast

We enjoyed very good service with a comfy king bed and expansive views of the sea. The hot breakfast was great with perfect poached eggs! Ensuites are small with tight toilet space.

Reviewed October 13, 2012

Thanks for your review!

Responded June 13, 2018
Mercure Kangaroo Island Lodge
123
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