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8.0
Excellent
3,413 reviews
3,413 reviews
"Clean and comfortable, great restaurants nearby, nice beach, friendly staff - one of our best vacations ever!"
"It’s peaceful and clean."
"Excellently located on the beach."
"Love the room's size and the view."
"Nice rooms, good size."
7.6
Very good
Location rating score
Mercure Koh Chang Hideaway
In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Bai Lan Bay part of Koh Chang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Klong Plu Waterfall. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Prevent the spread of COVID-19 with public and firms’ health safety measures.
Airport transfer
Bicycle rental
Car park
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
3 travelers have booked today.
Value for money | 8.2 |
Distance to city center | 10. Km |
Location rating | 7.6 |
Nearest airport | Trat Airport (TDX) - Thailand |
Distance to airport | 32.7 km |
What type of restaurant cuisines are offered at Mercure Koh Chang Hideaway?
Start off your holiday with Mercure Koh Chang Hideaway's offered cuisine and dining options which includes a range of options such as Asian cuisine, International cuisine,and Buffet in restaurant for you to select from.
Does Mercure Koh Chang Hideaway provide airport transfer?
Mercure Koh Chang Hideaway offers airport transfer service upon request with an additional charge of 2500 THB in local currency. To request, check the box on the booking form just before the payment page.
Does Mercure Koh Chang Hideaway offer spa services?
You can enjoy your stay at Mercure Koh Chang Hideaway all the more by taking advantage of the property's available spa services that are offered for all its valuable guests to make your evening far better.
Does Mercure Koh Chang Hideaway provide laundry services?
Yes! Mercure Koh Chang Hideaway includes laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.
What points of interest are nearby Mercure Koh Chang Hideaway that are in walking range?
While staying at Mercure Koh Chang Hideaway, kick start your getaway by discovering the nearest attractions that are within walking distance to the property which include Tree Top Adventure Park Koh Chang and Bai Lan Bay.
Is a refundable security deposit required upon check-in at Mercure Koh Chang Hideaway?
Mercure Koh Chang Hideaway expects a security deposit upon check-in. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
At what time of the year is Mercure Koh Chang Hideaway most popular?
Mercure Koh Chang Hideaway's most popular month where verified tourists have stayed the most is in April.
What do past visitors like most about Mercure Koh Chang Hideaway?
Past guests that stayed at Mercure Koh Chang Hideaway have given this property a rating of 8.451 for its exceptional service as the major highlight for their stay.
What do local visitors think about Mercure Koh Chang Hideaway?
Past local travelers that have stayed at this property have given Mercure Koh Chang Hideaway an average rating of 7.8. You can look up on more specific customer ratings, and responses for this property down in the review section.
What restaurants are nearby Mercure Koh Chang Hideaway?
Mercure Koh Chang Hideaway’s local neighborhood is Bai Lan Bay which consists of popular restaurants such as Lisca Beach, Margaritaville Lonely Beach, and Stone Free.
What is the closest airport to Mercure Koh Chang Hideaway?
The nearest airport to Mercure Koh Chang Hideaway is Battambang Airport, 159.0 km away.
8.8
"Clean and comfortable, great restaurants nearby, nice beach, friendly staff - one of our best vacations ever!"
Adam
|
January 26, 2023
9.2
"It’s peaceful and clean."
Rangsiman
|
December 12, 2022
9.6
"Excellently located on the beach."
Steven
|
April 12, 2023
Mercure Koh Chang Hideaway
Wake up to a magical day and enjoy all that Koh Chang offers with a stay at Mercure Koh Chang Hideaway.
The facilities and services provided by Mercure Koh Chang Hideaway ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Koh Chang.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Koh Chang Hideaway. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Mercure Koh Chang Hideaway include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. Mercure Koh Chang Hideaway also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms and bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Koh Chang Hideaway. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like snorkeling, non-motorized water sports and diving.
Around the property
This is your chance to explore all that Koh Chang has to offer. Sit on the sand or sip a drink in leisure at White Sand Beach located 14.1 km away. The most well-known nearby local attraction is Mu Ko Chang National Park View Point which is located just about 3.7 km away.
8.3
Swimming Pool
60 mentions
Beach
56 mentions
Food & Dining
26 mentions
Breakfast
26 mentions
7.6
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Show reviews that mention
Surprise Find”
We normally stay elsewhere here on Koh Chang, however, our regular place was booked and we ended up here. Within an hour we extended our stay to 4 nights. Staff, food, facilities and location are top shelf. Almost didn’t want to write a review and alert others to it because the quiet intimacy of this place is one of its many charms.
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Dear Mr.Dieter, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Love the ambiance ”
Wonderful semi secluded resort with an AMAZING buffet breakfast. Wonderful and helpful staff. Will be going again
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Dear Mr.William, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
High recommend ”
We stayed for 4 nights in this hotel, the staff and food are very nice. Location is also good, not too busy and quiet.
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Dear Our Valued guest, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Good hotel.”
I recommend this hotel because everything is perfect, staff , breakfast, view ect. I like this hotel so much and i hope my review will help you for your decision.
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Nice Hotel.”
The hotel was clean and comfortable - with amazing location in the bay view. Breakfast package is tool expensive.
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Exceptional”
Everything expected of a luxury beachfront property.
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Dear Mr.Dennis, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Perfect for couples and family ”
It’s peaceful and clean. I stay in the room that has private pool. It’s really good for privacy.
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Dear Khun Rangsiman krab, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Exceptional”
Nice room and facilities. The Starbucks on beach beach is amazing..
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Dear Ms.Feri, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Great value - everything you need!”
Clean and comfortable, great restaurants nearby, nice beach, friendly staff - one of our best vacations ever!
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Dear Mr.Adam, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
great pool villa room”
We had issue with A/C on first night, then staff assisted us with room change. Great hotel, nice view, good food, convenient parking lot, private, quite. Definitely revisit on April.
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POOL VILLA”
We stayed in the Pool Villa. The room was nice and clean. My kids loved the pool. The staffs were very polite and helpful. The only thing for us was the hotel location. Driving up and down for 40 minutes from the pier was quite something.
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Very unfriendly Check-In”
As a Business Traveler with over 200 Hotel nights a (normal) year, I think that I know how a normal check-In should be done as I write the first time such a critic.. We been nice dressed and friendly and well prepared with the usual prepaid Agoda booking, except that I took the wrong credit card first for their requested deposit. We been handled as the lowest priced Chinese tour group members! I tried to tell the Trainee (on a real friendly way) that we are used to better friendliness, but the Lady Manager interfered with the same rude attitude. Check-out was done with a male Trainee, perfect/great and 5 star rating in all critics. I told the 2 Ladies from the check-in time: See, that what customers expect, friendly and efficient! The Lady's faces told everything. A shame that only 2 persons bring the whole rating of this place down! All staff from Parking to Housekeeping do their best to make customers happy! Small issues been handled perfect to our happiness. Especially the Restaurant Manager did a fantastic Job at Breakfast and Dinner times, a person to recommend for a 5 Star Hotel or fine dining restaurant!
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amazing”
really spent good time there. the beach is amazing, and the villa with private pool is a dream!
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Dear Ms.Emanuele, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager
Nice hotel in a quiet place in Koh Chang!”
We had the hotel almost by our selfs. Nice rooms, good size. We had the pool access, and the kids loved it. Nice food and great breakfast. Excellent service in the restaurant. Beach was not nice, not like expected. Rocks and cliffs everywhere, not a beach really. Pool nice, but closed a few days due to renovations. Unfortunately the hole hotel and the area all around Koh Chang was empty due to the covid and the time of year. Would be great to go there when things are up and running again.
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Dear Mr.Marte, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Quite and Nice Beach”
A very nice and tranquille beach resort.
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Nice hotel with nice stuff”
the hotel is nice, the pools are nice but the beach is so rocky that it is impossible to walk into the sea. We have been here 7 year ago, than it was perfect. The should take more care about the beach.
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Very good”
Very nice hotel beside a small quiet beach. Romantic n peaceful place ! Friendly staff and reasonable price for all... For sure I will be back again if I come back to Koh Chang . Hope that time I will find a room with sea view!
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Dear Mr.Eric, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Lovely resort, professional staff, over priced ”
Lovely resort, staff was so professional and helpful at all times, food amazing, however slightly over priced compared to other resorts. Bottles of Chang cost 3 times more than local shops . Stayed in the pool villa , enjoyed every minute, however the images online didn’t reflect the true picture of the room, needs painting at least. £100 a night was far to much, I think mecure is a lovely place, however over priced for the area and location , it would be a good idea to have a water fountain to save buying plastic bottles , opposite mecure is a lovely family eatery , food was amazing and cheap. Thanks mecure for a great stay .
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I love the location”
I was there during covid time most of the places are closed but I didn’t not feeling like Kho chang is missed something because of stay in this hotel have a lot of facilities and good food with nice location
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Dear Khun Pattama, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Very good”
The room itself has been looked after or renovated post covid. The room looked fresh. It smelled awful at first though. After 3 days of running the AC it smelt much better. The gardens and communal areas really need looking after. This was not what I expected from an international chain hotel. I would not go back until I knew for sure that time and money had been spent on renovations and upkeep. It's a shame as it has so much potential. Spending a week focusing on and taking care of the gardens would make sooo much difference, for example.
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Dear Ms.Fiona, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway