Nice room, and nice service.”

Overall was good, room was clean and the staff were helpful. But it was located on the beach that you can not swim in the ocean as they were so many rocks in the water all over.

Not bad. But also not the greatest. Will be staying elsewhere next time. ”

Pros. Had a Pvt pool villa with a jacuzzi for a reasonable rate. Food was reasonably priced. Parking staff us good. Cons. Villa was outdated. Could use paint and the jacuzzi was very old. Asked for a pool net for the room seeing as the pool would get alot of bugs during the day and night but never received it. The food was reasonably priced but the quality was not what you would expect from a 4-5 star resort. First night was a BBQ buffet and waited about 2 hours to have BBQ. The breakfast buffet was repetitive and the tastes ok at best. In items that were popular the food was extremely rushed because of poor planning and chicken was undercooked. Drinks were VERY expensive. 180 baht for a 320ml beer. I bought my liquor off site for 65 baht for 640ml. But if I didn't have the pool villa you'd be stuck drinking your beer in your room because you cant bring outside alcohol anywhere at the resort. Outside activities are far Besides Bang Bao and tree top.

Beautiful property, OK location ”

When you think of being on an island in Thailand, the Mercury has found a good combination of staying true to an island vibe while providing a modern feel. Book with breakfast included because it has VERY good options. If you don't include it with your room, it is extremely expensive. Onsite restaurant for lunch and dinner is extremely expensive for eating and drinking. Booked the superior room with garden view, absolutely loved it. Room was spacious, clean, bed was comfortable and bathroom was clean and large. Drive from ferry is about 40 minutes and taxi drivers take advantage of this hotels remote location. Hotel is about 6 km away from nearest town with bars, convenient stores and restaurants and taxis charge double the normal rate because they know it’s not worth walking. This isn’t the hotels fault, but it is something to think about. I would definitely recommend this hotel for families. Beach is not natural, but man-made so very rocky.

Excellent”

Staff was helpful, problem is rooms are old and have smell

No welcome drink if reserved with travel agency.”

Everything is ok, most of staff have service mind include Admin in Line app. I am accor member but chosen to reserved with Agoda because it has free breakfast so staff have not give welcome drink. Although I will not satisfy with this answer, but I will come back again if I have travel here. Every meal is a good taste, I have meal at hotel all 3 days 2 nights.

The hotel was great, staff was friendly and nice”

The hotel was great, wished I was able to stay longer. The staff was friendly and nice. It’s a quiet place to relax. The buffet is a great choice for dinner and breakfast. My partner and I were impressed with the food. There isn’t much restaurants near this hotel but the taxi is convenient since hotel staff will call one for you. I would recommend to family and friends.

Excellent”

Pool villa was excellent value and breakfast was pretty good for a buffet (inc pancake & omelette station). Just coming into high season, many places in walking distance were closed so a few days was enough

Disappointed!”

Although I liked the hotel with the private pool and jacuzzi, the hotel is far 22kms from the pier in a remote location. The staff takes care of only foreigners (not Asians like me). My 8 year old was charged for buffet breakfast additionally. No activities allowed, I asked for the Kayak on first day, I was denied one due to bad weather, next day I was again denied due to less water. So I spent 2 days at the hotel doing nothing.....however I liked and enjoyed the Thai massage, the beach is just average. The place, the beach is just above average. I prefer Koh Kood and Koh Larn anyday compared to Koh Chang and particularly location of this hotel. Working level staff is polite and friendly, not the senior level team

Best place for holiday ”

Food is good the hotel is clean and the staff are helpful and professional beautiful trees and good maintenance around the property the hotel located on Bailan beach might not be a best beach to swim but over all sea view room good food with swimming pool make is all ok

Not really a Hideway”

unknown to us when we booked we did not know that the Mecure Koh Chang backs on to the main road the 3 rooms we had booked apparently were on this road - so all traffic passing by could be heard. there is no mention of this in their 'hideaway' information we asked to be moved - and they wanted to moved us to the other side of hallway - as this area of the resort was built like a hotel with rooms on either side we eventually moved to better rooms however this came at additional cost per night per room as the manager was not prepared to move on price - even though the property was less than half full and these rooms were not being used. staff were helpful and food & breakfast was fine. The only other issue we had was we took out own drinks one evening to the beach - the bar staff came out with a sign saying that for health reasons we could not being our own drinks - yet we could purchase from the Mercure bar and drink in this area.

Top Flight Resort”

We stayed at Mecure in the low season. It was wonderfully maintained and we had a great time. Our room was on the pool with a balcony into the pool. The tile gets a little slick so be caution.

Lovely place to stay”

Stayed in a pool villa room which was lovely. It was nice and spacious with everything you need, and great for a few days break. The hotel was also lovely. The dining options were suitable, and the whole environment was very peaceful. The beach in front was not as nice as others on the island, but still a nice and secluded spot.

Nice hotel with private beach”

Well designed hotel in Balian Beach, 2km before Bang Bao pier. You need some form of transport if staying here, there was a bike rental shop in car-park. Wi-fi is good and fast. Buffet breakfast from 7am to 10am has something for everyone. 2 large swimming pools, and an aircon business centre. TV signal decent with international news channels and films. Only negatives were a few mosquitoe's in the room at night, balcony doors you needed a certain knack to open & close. No seats in the room, but balcony had a bench seat and a swinging chair.

nice room great staff”

The resort is very beautiful staff is very excellent to assist you during stay recommend good trip for snokeling car for rent.Location not far from lonely beach fisherman village but a bit far from ferry.

Nice,Relaxing hotel”

You can find a really good deal for this hotel, and then it really make sense to stay there. The rooms are actually very nice bungalows. Make sure you get the new one, as they also have old ones which are less nice. Location is quiet far from the pier as well as from the main restaurants, however if you have a car it is not a big problem.

Beautiful hotel”

It was a beautiful hotel. The dining service was very good, the rooms were great and the pools right outside our room (we were given the ground floor right near buffet with a spectacular view) was amazing. The only things I would say were this side of Koh Chang beach can be divided into 3 section, very busy and touristy or half touristy and half peaceful/secluded and completely secluded. Mercure is in the completely secluded part which at times felt very quiet and missing people. There were a lot of mosquitos in my room and I get bitten a lot and of course watch out for the little geckos scattered on the dining hall ceiling (which is really everywhere you go) and sometimes in your room.

Beautiful hotel”

Great hotel, I feel the breakfast was overpriced, they charged 450thb for 1 person. The rooms were big and clean, staff was friendly and helpful and they had a beautiful private beach, but it was alot of construction going on, so alot of noise.

lovely private get away far from main attractions”

Very nice place to relax and escape the main tourist drag. Nice little beach. Decent food at reasonable cost and private pool. Good internet and tv aswel. Far from most of the islands attractions with terrible roads to access. Driving not for the faint hearted!

Nice place to hide”

I got accident on the way to hotel, the staff is good enough to give me hand on first-aid. The layout of the Pool Villa is nice but I can't enjoy much on the pool as I got the wound. The place is very quiet and come with its own beach which is best for you to hideaway as its name.

beautiful spot”

Really nice quiet spot in southern part of the island. Nice to walk to other Beach front restaurants in the area. Easy to get taxi to other towns or rent motorbike. Lots families with kids so if you want romance this is not the place.