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Mercure Koh Samui Beach Resort

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Very good7.7
Based on 363 reviews
Mercure Koh Samui Beach Resort
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7.7 Very good guest rating
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"Very nice property. Good food. Good stay. Enjoyed a lot."

SantanuIndia
Beach
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7.4 Very good location
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7.4Location
  • Private beach

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Villa
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  • 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
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Superior Room
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  • Garden view
  • 32 m²/344 ft²
  • 1 king bed or 2 single beds
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Superior Sea View
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  • Sea view
  • 32 m²/344 ft²
  • 1 king bed or 2 single beds
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Villa One Bedroom
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  • 43 m²/463 ft²
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Double Or Twin Superior
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  • 32 m²/344 ft²
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Double Or Twin Superior
...
  • 32 m²/344 ft²
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Double Or Twin Superior
...
  • 32 m²/344 ft²
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Double Superior Sea View
...
  • 32 m²/344 ft²
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Double Or Twin Superior
...
  • 32 m²/344 ft²
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Double Or Twin Superior
...
  • 32 m²/344 ft²
Enter dates to see prices
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Verified guest reviews

Agoda Reviews (363)
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Cleanliness8.1
Facilities7.7
Location7.4
Room comfort and quality8.0
Service8.0
Value for money7.6
Food and dining7.1
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Showing 342 verified guest comments
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8.8
David from New Zealand
Couple
Superior Sea View
Stayed 14 nights in July 2017
Excellent
Very nice hotel with spacious, well appointed rooms although very little storage. Lovely setting above beach with very nice pool and bar and restaurant beside pool but beach very stoney and not good swimming. One drawback was many steps down from room to pool and beach, which was a struggle for my wife who walks with a stick. Very nice breakfasts and a free shuttle to nearby Lamai.
Reviewed August 06, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Responded August 08, 2017
Mercure Koh Samui Beach Resort
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5.2
Colin from Australia
Couple
Superior Room
Stayed 14 nights in May 2017
Bought over by mercure. They have spent nothing on it.
Being frequent patrons of the Mercure hotels. This place has the name and boy it ends there. Bought out by Mercure, they have spent zero on this place. Its that bad we intend to write to the C.E.O of mercure., to voice our feelings.
Reviewed June 08, 2017
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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Mercure Koh Samui Beach Resort
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9.6
Santanu from India
Couple
Superior Sea View
Stayed 3 nights in February 2017
Very good property. Nice for a quite n relaxing holiday
Very nice property. Good food. Good stay. Enjoyed a lot.
Reviewed February 16, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Mercure Koh Samui Beach Resort
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7.2
Sander from Denmark
Couple
Stayed 12 nights in August 2016
Sander Jakobsen
Do not know if anything has been changed after the name change. New name Mercure old name as we know, and stay at 4 times called Fenix. But we like Fenix, very nice hotel. Only 2 complaints. 1. There is very little cupboard and drawer space, no place to put your clothes. definitely not well thought out when they furnished rooms. 2. Although we always book well in advance, and have come many times, we NEVER get the requested room. ( last time we get villa no 1 that was very good) And a last thing. Transfer from the airport should be free. Best regards Sander Jakobsen
Reviewed January 29, 2017
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Responded August 08, 2017
Mercure Koh Samui Beach Resort
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8.0
Susanne
Couple
Superior Room
Stayed 3 nights in January 2017
Staff were friendly and helpful enjoyed our stay.
.
Reviewed January 16, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Responded August 08, 2017
Mercure Koh Samui Beach Resort
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8.0
Nattawan from Thailand
Family with teens
Superior Sea View
Stayed 1 night in December 2016
great
I'll back again
Reviewed December 28, 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Responded August 08, 2017
Mercure Koh Samui Beach Resort
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2.8
Laurent from Monaco
Couple
Superior Sea View
Stayed 1 night in December 2016
Horrible, noisy, bad facilities, road noise, terrible
Overall bad experience!
Reviewed December 26, 2016
3 Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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Mercure Koh Samui Beach Resort
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9.2
DARREN from United Kingdom
Couple
Stayed 1 night in October 2016
Lovely Hotel..
Had a great stay at this lovely hotel.... Stayed in one of the villas fabulous view clean & everything you need in a hotel room. Breakfast was nice loved the great coffee machine nice touch to get a good coffee or hot chocolate etc. Egg station excellent brilliant to be able to get any eggs of your liking. Pool area fantastic plenty of beds to enjoy the sun.. Would gladly stay again & recommend it to friends keep up the great work..
Reviewed November 20, 2016
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Mercure Koh Samui Beach Resort
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4.4
filipda from Thailand
Group
Stayed 2 nights in July 2016
Small hotel
everything is too small, room,swimming pool, dining room -..-
Reviewed November 11, 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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Mercure Koh Samui Beach Resort
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4.0
SHEN from Taiwan
Group
Stayed 1 night in July 2016
I don't understand why so different from the photo on agoda
The air condition in the room is broken, can not adjust the temperature, can't communicate with employee, they even don't know which room we live.
Reviewed July 08, 2016
Dear Valued Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,
Responded August 08, 2017
Mercure Koh Samui Beach Resort
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Mercure Koh Samui Beach Resort
|Very good 7.7
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