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8.2

Excellent
4.8% this month
/10
(4,655 reviews)See what guests said
Highly rated by guests – 84% would recommend
Housekeeping83
View58
Breakfast23
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Jesselton Point

110 m

Salt x Paper Stationery & Gifts

160 m

Buah-Buahan Yong

160 m

Tong Hing Supermarket

260 m

Pillars of Sabah

260 m

Popular landmarks
Kota Kinabalu City Mosque

430 m

Gaya Street Sunday Market

720 m

Night Market

1.2 km

Mamutik Island

1.6 km

Sabah State Museum

3.2 km

Closest landmarks
Q Bar

140 m

Jesselton Point Ferry Terminal

200 m

HSBC

320 m

Watson

320 m

Standard Chartered Bank

340 m

Mercure Kota Kinabalu City Centre

"Good environment & reasonable price ! Definitely worth for the price."

Gillen - May 13, 2022
1 Bedroom Suite - Guestroom Mercure Kota Kinabalu City Centre
View Mercure Kota Kinabalu City Centre
Lobby Mercure Kota Kinabalu City Centre
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Mercure Kota Kinabalu City Centre

41 Jalan Gaya, Wisma Takada, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map

Make your best journey to Kota Kinabalu with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Attention

This property is in high demand!

19 travelers have booked today.

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

  • Room service [24-hour]

Value for money8.1
Distance to city center0.1km
Location rating8.5
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport8.0 km

Rooms available at Mercure Kota Kinabalu City Centre

2 Bedroom Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed or 2 single beds
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1 Bedroom Suite
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
Enter dates to see prices
3 Bedroom Suite
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds
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Superior Room, 1 K Bed, City View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room with 1 King Size Bed
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Superior Room With 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
SUITE 2 Bedrooms Suites
...
  • Room size: 80 m²/861 ft²
Enter dates to see prices
SUITE 3 Bedrooms Suites
...
  • Room size: 112 m²/1206 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Kota Kinabalu City Centre?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Mercure Kota Kinabalu City Centre has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Kota Kinabalu City Centre?

Start your mornings right, with the continental and buffet breakfast options offered at Mercure Kota Kinabalu City Centre. Adults can enjoy breakfast offered with an additional charge of 65 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre features 3 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Mercure Kota Kinabalu City Centre?

Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Mercure Kota Kinabalu City Centre?

On-site venues and convenient event services make Mercure Kota Kinabalu City Centre an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Mercure Kota Kinabalu City Centre?

The closest train, metro, or bus station is South Bus Terminal, 2.1 km away from Mercure Kota Kinabalu City Centre.

What restaurants are nearby Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre’s neighborhood is Central Business District which includes popular restaurants such as Peacock Garden EX Buddha Bar, Sri Tanjung Seafood Restaurant and Grand Portview Restaurant.

What popular shopping places are close to Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre is located in Central Business District area which features shopping places such as Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.

What are popular attractions near Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre is located in Central Business District area, which is famous for attractions such as Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum.

What popular natural sightseeing spots are close to Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre is located within Central Business District, which makes it conveniently close to natural sights including Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill.

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Explore the neighborhood

What people love about Mercure Kota Kinabalu City Centre

  • 10

    Exceptional

    "Good environment & reasonable price ! Definitely worth for the price."

    Gillen

    |

    May 13, 2022

  • 10

    Exceptional
    Location

    "The hotel was located about 100m away from Jesselton Ferry Terminal and there are plenty of good restaurants at walking distance."

    Lydia

    |

    May 9, 2022

  • 10

    Exceptional
    Cleanliness

    "The room was clean and comfortable."

    Lydia

    |

    May 9, 2022

Overall rating:

8.2

Excellent
4,655 reviews
Cleanliness
8.4
Facilities
7.8
Location
8.5
Read all reviews >
What travelers say they love:
I would definitely stay here again when I visit KK.
Lydia from Malaysia
Couple
More about Mercure Kota Kinabalu City Centre

More about Mercure Kota Kinabalu City Centre

Mercure Kota Kinabalu City Centre

You'll love the exceptional convenience during your stay at Mercure Kota Kinabalu City Centre, located right in the heart of the city center, with an easy access to everything in Kota Kinabalu.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Mercure Kota Kinabalu City Centre. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kota Kinabalu can be assisted with taxi and car hire services available.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mercure Kota Kinabalu City Centre.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Mercure Kota Kinabalu City Centre are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The specially-designed rooms at Mercure Kota Kinabalu City Centre offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Mercure Kota Kinabalu City Centre, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Mercure Kota Kinabalu City Centre which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Mercure Kota Kinabalu City Centre has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. The many offerings at Mercure Kota Kinabalu City Centre ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Mercure Kota Kinabalu City Centre gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's tennis court.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

37 mentions

Breakfast

35 mentions

Swimming Pool

30 mentions

Car Park

12 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool with view
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Internet access – wireless
  • Non-smoking
  • Satellite/cable channels
  • Shower
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Maupassant

  • Cuisine: International, Local
  • Menu: A-la-carte
Location
41 Jalan Gaya, Wisma Takada, Central Business District, Kota Kinabalu, Malaysia, 88100
Excellent
Location

8.5

Airports

  • Kota Kinabalu International Airport (BKI)
    8.0 km
  • Labuan Airport (LBU)
    120.0 km

Public transportation

  • South Bus Terminal
    2.2 km
  • North Borneo Railway
    5.3 km

Hospital or clinic

  • Watson
    320 m

Shopping

  • Gaya Street Sunday Market
    720 m

Convenience store

  • Orange 24 Hours
    120 m

Cash withdrawal

  • ATM
    120 m
What's nearby

Popular landmarks

  • Signal Hill Observatory Platform
    330 m
  • Kota Kinabalu City Mosque
    430 m
  • Gaya Street Sunday Market
    720 m
  • Night Market
    1.2 km
  • Mamutik Island
    1.6 km
  • Sabah State Museum
    3.2 km
  • Tunku Abdul Rahman Marine Park
    8.2 km
  • Sapi Island
    8.2 km
  • Manukan Island
    8.8 km
  • Poring Hot Springs
    13.6 km

Nearby landmarks

  • Jesselton Point
    110 m
  • Q Bar
    140 m
  • Salt x Paper Stationery & Gifts
    160 m
  • Buah-Buahan Yong
    160 m
  • Jesselton Point Ferry Terminal
    200 m
  • Tong Hing Supermarket
    260 m
  • Pillars of Sabah
    260 m
  • Suria Sabah Shopping Mall
    310 m
  • HSBC
    320 m
  • Watson
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-15 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:00
  • Check-out from05:00
  • Check-out until12:00

Getting around

  • Distance from city center0.1km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)65 MYR

The property

  • Number of bars/lounges2
  • Number of floors25
  • Number of restaurants3
  • Number of rooms 310
Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Mercure Kota Kinabalu City Centre from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities7.8
Location8.5
Service8.4
Value for money8.1
High score for Kota Kinabalu
Rating
9+ Exceptional (379)
8-9 Excellent (129)
7-8 Very Good (221)
6-7 Good (82)
<6 Below Expectation (116)
Time of the year
Mar - May (209)
Jun - Aug (181)
Sep - Nov (223)
Dec - Feb (314)
All guests (2,564)
All room types
All languages

Show reviews that mention 

Showing 927 verified guest comments
12345
8.4
Excellent
Harischand from Singapore
Family with young children
Superior Room, 1 K Bed, City View
Stayed 4 nights in June 2019

Good hotel in a great location”

Location was excellent however not that cheap as compared to older hotels around the area. Alot tour groups. jesselton jetty is just across where you can book island activities boats and tours. Great view of the sea especially the roof top bar is amazing view of the city of kota kinabalu and the south china sea. 2 mega malls which is only a 5 minute walk from the hotel. Walking to the waterfront area where all the nightlife and filipino seafood market is takes about 20-30mins depending. However a taxi from the hotel to the waterfront will cost 20rm and it takes 5-10mins drive depending on traffic. On sunday gaya morning market starts just outside the hotel. Front desk staff was excellent. Housekeeping cleaned our rooms on a daily basis. However not much dining options within the hotel. However its not such an inconvenience since there are so many seafood restaurants and malls with food courts and fast foods a stones throw away. Overall a good stay and relatively new. Will be back!

Reviewed June 21, 2019

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Dear Harischand, Thank you so much for taking the time to share your experience with us following your recent visit to Mercure Kota Kinabalu City Centre. We are very pleased to read that you appreciated the assistance of our staff and you enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work. We all look forward to welcoming you again on your next visit to Kota Kinabalu. Sincerely, The Mercure Team

Responded June 27, 2019
Mercure Kota Kinabalu City Centre
8.8
Excellent
Kah from Malaysia
Couple
Superior Room, 1 K Bed, City View
Stayed 2 nights in September 2017

New and stylish ”

It is located in Gaya street, so that should not be a problem to travel around the city center on foot. Do take note that you will need the local parking coupon if you wish to park your car in front of the hotel. Despite the small space of toilet and shower room, the room is actually quite spacious and comfy. Overall, this is a satisfied stay in a new international standard hotel in Kota Kinabalu.

Reviewed September 20, 2017

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Dear Kah, thank you for taking the time to share your comments with us. We are happy to know that you are satisfied during your stay with us. We look forward to welcoming you again soon in Mercure Kota Kinabalu City Centre again. Yours sincerely, Jacques L General Manager

Responded September 26, 2017
Mercure Kota Kinabalu City Centre
8.8
Excellent
BENNY from Malaysia
Couple
Superior Room with 1 King Size Bed
Stayed 1 night in August 2017

Rooom is big & modern, nice view, clean and tidy.”

Room is modernly design with oceanic theme, using warm cheerful colors creating a refreshing & harmony feel. Cleanliness is good, room is tidy, aircond and lightings all functioning well. Maybe because it's still a new hotel. Go for the roof top swimming pool, pool is not big but the view is awesome especially sunset. Their gym is also on the rooftop and a bar lounge. Overlooking KK city center and sea view, its beautiful. Breakfast serving is acceptable. Those standard breakfast with continental and basic western meal, some fruits, local fried dish. The room price to me is reasonable considering it's location, nice room design, awesome view on the rooftop. Well it's a mercure hotel anyway, they at least have some standard. Overall my stay is pleasant and yes, will come back for sure.

Reviewed August 24, 2017

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Dear Mr. Benny, we would like to thank you for choosing our hotel as your accommodation choice during your recent visit at Mercure Hotel Kota Kinabalu City Centre. We sincerely appreciate you taking the time to send us your feedback and hope we will have the pleasure of serving you and your family again soon.

Responded August 24, 2017
Mercure Kota Kinabalu City Centre
10.0
Exceptional
maurice from Australia
Couple
Superior Room With 2 Single Beds
Stayed 2 nights in April 2018

Exceptional service from the staff ”

The hotel is strategically located near shopping, business centre and the pier. It’s a nice new hotel with the best shower head! The bed is very comfortable and the room is nice . The view from the 25th floor is amazing and they have a nice reasonably priced restaurant up there. The staff is exceptionally friendly and helpful, they helped us to book a Grab(Uber) to the airport and another place which saved us more than half of taxi price. The only criticism is the breakfast as the previous reviewer said that it’s not very appetising. Other than that it’s perfect

Reviewed April 22, 2018

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Dear Maurice, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Team

Responded May 07, 2018
Mercure Kota Kinabalu City Centre
8.0
Excellent
Yannick from Hong Kong SAR, China
Couple
Superior Room 2 Single Beds
Stayed 5 nights in October 2018

Great location, good balance price/quality”

I spent 5 days / 4 nights in Mercure Kota Kinabalu in October. Great location at 2 min walking distance from the harbor where all the activities start and where reservations are made. Swimming pool is awesome, food is good, quiet. The room has everything you need and was clean but we had a bug invasion and had to move to another room, the only negative point.

Reviewed January 23, 2019

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Dear Yannik, Thank you for taking the time to share your experience with us. While I wish you had a better experience, your feedback is very valuable to us that we can learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short in regards to the bug invasion you mentioned. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please come back to visit us again if travels bring you back to Kota Kinabalu. Sincerely, The Mercure Team

Responded January 29, 2019
Mercure Kota Kinabalu City Centre
10.0
Exceptional
Muhammad from Malaysia
Business traveler
Superior Room with 1 King Size Bed
Stayed 2 nights in September 2017

Mercure by AccorHotels”

Overall one of the best in town but their Breakfast is average and not as good as other Mercure in Kuta, Bali and Bangkok, Thailand. This room is quite big and can put additional bed for 3rd adult. Lack of city view. Manage to get 2pm late check-out which is very helpful. Their bathroom have a nice design but lack of practicality when the cold air still can get into your shower cubicle and lack of place to hang your wet and dirty clothes. Near Jesselton Jetty to Labuan and Gaya Island with a few food stalls since the hotel haven't started their room service.

Reviewed September 30, 2017

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Dear Muhammad, Thank you for choosing to stay with us at Mercure Kota Kinabalu City Centre and for your feedback! Your remark on breakfast has been carefully noted which it will inspire us to strive harder in improving the quality of service we want to offer to our valued guests. We thank you very much for your patronage and look forward to having you back with us at Mercure Kota Kinabalu City Centre! Sincerely, Jacques Leizerovici General Manager

Responded November 06, 2017
Mercure Kota Kinabalu City Centre
9.2
Exceptional
Eu from Malaysia
Couple
Executive Suite
Stayed 4 nights in December 2017

Good hotel in a great location for going out to the islands”

Stayed here in December 2017. New hotel with very nice and helpful staff. Had a very nice time. Good sunset view from the rooftop bar and easy access to Suria Kota Kinabalu shopping. Very close to the jetty for boats going out to the Tuanku Abdul Rahman National Park.

Reviewed July 10, 2018

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Dear Eu, We very much appreciate your comments regarding your stay at Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I will share your comments with the rest of our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. The Mercure Team

Responded July 12, 2018
Mercure Kota Kinabalu City Centre
9.2
Exceptional
Andy from Hong Kong SAR, China
Solo traveler
Superior Room with 1 King Size Bed
Stayed 3 nights in July 2018

Simple hotel at a convenient location”

Very convenient to Gaya street , Suria shopping Centre and city centre. Very new hotel with clean and tidy rooms but breakfast were overly busy with tourists thus honestly , not able to enjoy oneself unless you go earlier before the troops wake up.

Reviewed July 31, 2018

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Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Responded August 09, 2018
Mercure Kota Kinabalu City Centre
10.0
Exceptional
Elizabeth from United Kingdom
Solo traveler
Superior Room 2 Single Beds
Stayed 1 night in December 2019

Exceptional”

Clean and comfortable and most importantly couldn't hear any air traffic unlike other hotels I stayed in around Kota Kinabalu. Close to a good shopping mall which had a range of restaurants.

Reviewed December 13, 2019

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Hi Elizabeth, Thank you for the 10/10 review on our hotel! We are thrilled to read about your stay with us. We hope to have the pleasure of welcoming you again on your next visit to Kota Kinabalu, Sabah. Sincerely, The Mercure Team

Responded December 23, 2019
Mercure Kota Kinabalu City Centre
10.0
Exceptional
Nur from Singapore
Couple
Superior Room with 1 King Size Bed
Stayed 4 nights in November 2019

Perfect Honeymoon Gift”

Why we ch0se this hotel? Well, its located near to the Suria Sabah mall and food eaterers. The place is suitable for those who loves to explore their food culture and its very easy to find the way. Not only that, the Team had done something memorable during our stay. We got a free upgraded room and the team had done some sweet gesture to decorate our bed with 2 swans and love petals. The room was already cold when we arrived. It was just perfect as We were super warm and sticky after our flight had landed. The staffs were great too! Very proactive and fast. Overall, we are both satisfied with our honeymoon stay! GOOD JOB TEAM MERCURE K.K

Reviewed November 14, 2019

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Dear Nur, Thank you so much for this wonderful review, we are so thrilled you had a memorable Honeymoon getaway at our hotel. It is always a pleasure to know we delight our guests and receive positive feedback such as yours. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the kind words and we look forward to having you back with us! Sincerely, The Mercure Team

Responded November 19, 2019
Mercure Kota Kinabalu City Centre
9.6
Exceptional
Dhanaselvi from Singapore
Family with young children
3 Bedroom Suite
Stayed 4 nights in December 2018

Great for a family staying in the 3- bedroom apartment”

Had a great stay. Location is great, just beside suria sabah mall which had everything we needed. Night market and sunday markets were nearby and walking distance. The 3 bedroom apartment was big, clean and spacious. The view was very good. We had a fantastic stay. I would definitely recommend staying there again. Only minus point is the road in front of mercure is often jammed but the hotel is almost at the end of the road n the jam clears after that.

Reviewed December 06, 2018

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Dear Dhanaselvi, We are delighted to hear you had a great stay at Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

Responded December 11, 2018
Mercure Kota Kinabalu City Centre
9.6
Exceptional
Roziah from Brunei Darussalam
Solo traveler
Superior Room With 2 Single Beds
Stayed 1 night in October 2018

excellent stay at the Mercure - will definitely return!”

Super fast check in with a much appreciated room upgrade. Reception staff were v professional n helpful. Room was clean with super comfy bed n excellent hot shower. Good breakfast selection. Thank you for making my short stay in KK memorable. Will definitely choose to stay at the Mercure when i return to KK again in the future.

Reviewed October 22, 2018

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Dear Roziah, Thank you for taking the time to share your experience with us. We are delighted to hear that you has a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and look forward to having you back with us at Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Responded October 30, 2018
Mercure Kota Kinabalu City Centre
7.2
Very good
Sharifah from Brunei Darussalam
Group
2 Bedroom Suite
Stayed 3 nights in November 2018

Not the standard I was expecting from Mercure and overall disappointed.”

Pros: Location on the outskirts of the city is great within walking distance to supermarket, specialty coffee and Suria Sabah. Staff friendly and helpful when approached. Parking in front of the hotel is the city parking-payment minimal using coupon. They did have on-site parking but not suited for SUV or larger. Cons: The room was not what I expected from Mercure as it was below standard of other Mercures I have stayed at. 2-bedroom suite with 4 adults - not enough hot water if everyone is wanting to shower one after another. Smoke detector started beeping with a flashing red light which we knew was a call for maintenance. Reception was called and all they said was - “battery probably dead”. We expected them to do something but they did not and we had an unserviceable smoke detector the whole stay. May stay again but only if we can’t find another hotel.

Reviewed November 27, 2018

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Dear Sharifah, We greatly appreciate for your sharing your valuable comments with us as we believe there is always room for improvement in areas where we fell short of our guest’s expectation. We would like to assure you that we are currently looking into the areas you have highlighted. Hopefully these regrettable inconvenience and disappointment did not tarnish your overall impression of the hotel and we will strive to improve appropriately. Once again, we thank you for your patronage and hope to have the opportunity of welcoming you back and demonstrating our improvement. Thank you Sincerely, The Mercure Team

Responded December 11, 2018
Mercure Kota Kinabalu City Centre
10.0
Exceptional
Craig from United Kingdom
Couple
Superior Room 2 Single Beds
Stayed 4 nights in June 2019

Great value for money with nice pool and and view. Staff lovely”

Hotel was pretty central, 2 minutes walk to ferry jetty, maybe 15 to waterfront bars. Check in smooth and friendly, got us in before checkin time. Pool was nice with great view. Room was ok, bit of noise from next door on one day, think it was the cleaners closet so may just be unlucky. At the price we paid it was perfect

Reviewed June 28, 2019

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Dear Craig, We would like to thank you for choosing Mercure Kota Kinabalu City Centre as your preferred hotel during your recent visit to Kota Kinabalu. We are very pleased to read that you appreciated the friendlyness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams. This will certainly motivate them to keep up the good work. Thank you again for your kind words and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

Responded June 28, 2019
Mercure Kota Kinabalu City Centre
8.4
Excellent
PO from Malaysia
Business traveler
Superior Room With 2 Single Beds
Stayed 2 nights in March 2018

Good Stay”

Stayed for 2 nights. The room was neat and clean, reception was efficient and friendly. Hotel is within walking distance to Suria mall. Tong Hing convenient store is less than 5 min walking distance. All good except the shower and toilet. It has poor design and concept. Shower & toilet are separate stalls which is good when 2 person has to use it at the same time. But the shower/toilet it is an open design so the sink is outside the stalls, which is a foot from the bed. The doors do not really cover the entire stall so when you bath and do your business, the steam and smell WILL waft to the bed area or the entire room. Had to use the toilet in the middle of the night and when i flush and washed my hands, it woke my partner up since its loud. Shower/toilet doors are semi transparent (as in glass with blurry stickers), not exactly suitable when you need privacy. I traveled with a business partner, so one can imagine how awkward was shower/toilet time.

Reviewed April 03, 2018

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Dear PO, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Responded April 19, 2018
Mercure Kota Kinabalu City Centre
8.0
Excellent
Tan from Malaysia
Business traveler
Superior Room with 1 King Size Bed
Stayed 2 nights in October 2017

Amenities”

Disappointed with the service, where they don't provide toothbrush set and upon request they need to charge RM3. I find it very pathetic and way to out of my expectation. I do stayed at no class hotel i do not get charged when i request toothbrush. So, this round Mercure carry more star then those budget but their service really need to improve. It will not be my second time here.

Reviewed October 27, 2017

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Dear Tan, Thank you for staying at Mercure Kota Kinabalu City Centre and for taking the time to share your experience with us. It is with sincere regret that we note your dissastifaction with our service provided to you in our hotel. Your advise on this matter is highly appreciated for us to provide the best possible standards to our valued guests at all times. We hope this experience will not alter your confidence in Mercure Kota Kinabalu City Centre and looking forward to welcoming you again! Sincerely, Jacques Leizerovici General Manager

Responded November 06, 2017
Mercure Kota Kinabalu City Centre
9.2
Exceptional
Chih from Singapore
Business traveler
Superior Room, 1 K Bed, City View
Stayed 1 night in September 2017

Interesting Stay”

The setup was typical of Mercure Hotels i.e. clean and friendly staff etc. What was interesting is that I have to pay for toothbrush and they don't have shaver.

Reviewed September 25, 2017

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Dear Chih, we would like to thank you for taking the time to give your feedback following your recent visit at Mercure Kota Kinabalu City Centre. We are pleased to read your satisfaction on cleanliness and friendliness of our team at the hotel. However, we sincerely regret that for Superior room category, toothbrush and shaver was not provided and those items are chargeable upon request except for Executive suites category and above. We are sorry if you were not informed in advance which have caused any inconvenience to you during your stay with us. We sincerely hope this experience does not impair your trust in Mercure Kota Kinabalu City Centre and we hope we will have the pleasure in welcoming you again soon. Should you require any further assistance, please do not hesitate to contact us. Best regards, Jacques Leizerovici General Manager

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Mercure Kota Kinabalu City Centre
6.8
Good
Nicole from Malaysia
Family with teens
3 Bedroom Suite
Stayed 1 night in September 2018

Generally Satisfactory”

We are a family of five and booked a Three Bedroom Suite during our stay in Kota Kinabalu. The location is superb with hot spots within walking distance. There are lots of eateries situated nearby and very convenient to access. The staffs are being friendly and helpful. Breakfast with lots of choices and delicious. The room is well kept and cozy. However, showering is unsatisfactory and uncomfortable as the hot water pressure is weak and water temperature control is not easy. Our booked room has three bathrooms altogether, but there is only one that is working in a better condition comparing to the rest. Hopefully this can be improve in near future. Overall is a good stay.

Reviewed October 15, 2018

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Dear Nicole, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Responded October 17, 2018
Mercure Kota Kinabalu City Centre
8.4
Excellent
Vy from Malaysia
Group
Superior Room With 2 Single Beds
Stayed 1 night in June 2019

Good location, very small bathroom area, don't like car park”

Generally satisfactory. Good location. Near all town amenities and shopping area. Some rooms that face the inside courtyard is bleak. No view. Basically you look out into an enclosed air-well and other rooms. This was not nice. Staff were friendly and attentive. Breakfast was good with adequate seating despite it being very busy. King bed is large and nice and comfy. Dislikes: 1. Small bathroom and bath area. Water leaks from the shower door between the large gap. 2. Sound proofing can be improved. I could hear conversation quite clearly from the other room separated by an access door. 3. The auto-parker car park is a hassle. One has to unload all baggage at the back of the hotel building and get a parking attendant to open the shutter to the auto-parker car park. And to collect car, one has to take cards and visit the car park office, wait for the car to be brought down by the machinery, collect your car and drive round the building to load your bags.

Reviewed June 29, 2019

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Dear Vy, We would like to thank you for taking the time to write us a review following your recent visit to Mercure Kota Kinabalu City Centre. We are pleased to read that your experience at Mercure was satisfactory and that you appreciated the friendliness and assistance of our staff. However, we apologize for any inconvenience caused in regards to the noise, car park and shower issue. We appreciate your feedback as it helps us improve the quality of our service to better meet your needs. We hope that we will have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

Responded July 04, 2019
Mercure Kota Kinabalu City Centre
8.8
Excellent
Andrew from Malaysia
Family with young children
Superior Room With 2 Single Beds
Stayed 2 nights in September 2019

2 nights stay”

It more to business hotel. The room quite big and clean. Near to Jesselton Point. However their parking space only accessible for sedan car. So bit disappointed, we need to park our car outside of the hotel & luckily during our stay it was Sunday & public holiday on the following day, so no need to buy parking coupon. View from the swimming pool is amazing, however they do have small size pool for kid.

Reviewed October 04, 2019

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Dear Andrew, Thank you for taking the time to share your feedback following your visit to Mercure Kota Kinabalu City Centre. We truly appreciate your comments and hope to have the opportunity to welcome you back to our hotel very soon! Sincerely, The Mercure Team

Responded October 08, 2019
Mercure Kota Kinabalu City Centre
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