21 Mar 2019
Thursday
22 Mar 2019
Friday
2 adults
1 room
Mercure Kota Kinabalu City Centre
41 Jalan Gaya, Wisma Takada, Central Business District, Kota Kinabalu, Malaysia, 88100
- View on map
Superior Room, 1 K Bed, City View - Room plan
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![Swimming pool [outdoor] Mercure Kota Kinabalu City Centre](http://pix10.agoda.net/hotelImages/1147129/-1/799454f388877844e5ef39254875880e.jpg?s=450x450)
![Swimming pool [outdoor] Mercure Kota Kinabalu City Centre](http://pix10.agoda.net/hotelImages/1147129/-1/0bb4add1e95b683b244c9fb3cd780ddb.jpg?s=450x450)
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Mercure Kota Kinabalu City Centre Reviews
8.2
Excellent
/10
(1080 reviews)See what guests said
10.0
Exceptional"The room was clean, spacious and modern."
Anthony
-
May 13, 2018
8.4
Excellent cleanlinessRecommended by 88% of guests
Things you’ll love about Mercure Kota Kinabalu City Centre
Airport transfer
Located in heart of Kota Kinabalu
Currency exchange
Free Wi-Fi in all rooms!
This property is in high demand!Booked 22 times since yesterday | 24 travelers are looking at this property right now
Excellent
Location
8.5
See map
Excellent location - Inside city center
Popular neighborhood
Nearby
Popular
| Value for money | 8.0 |
| Distance to city center | 0.1km |
| Location rating | 8.5 |
| Nearest airport | Kota Kinabalu International Airport (BKI) |
| Distance to airport | 5.3 km |
Rooms available at Mercure Kota Kinabalu City Centre
Room photos and details
1 Bedroom Suite
...
- Room size: 63 m²/678 ft²
- Sea view
- 1 king bed
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Room photos and details
2 Bedroom Suite
...
- Room size: 80 m²/861 ft²
- Sea view
- 1 king bed or 2 single beds
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Room photos and details
3 Bedroom Suite
...
- Room size: 112 m²/1206 ft²
- Sea view
- 1 king bed or 2 single beds
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Room photos and details
Two-Bedroom Suite
...
- Room size: 80 m²/861 ft²
- Shower
- 2 super king beds or 2 sing...
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Room photos and details
Superior Room, 1 K Bed, City View
...
- Room size: 25 m²/269 ft²
- City view
- 1 king bed
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Room photos and details
Executive Suite
...
- Room size: 40 m²/431 ft²
- City view
- 1 king bed
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Room photos and details
Three-Bedroom Suite
...
- Room size: 112 m²/1206 ft²
- Shower and bathtub
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Room photos and details
Superior Room With 1 King Size Bed
...
- Room size: 29 m²/312 ft²
- No Windows view
- 1 king bed
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Room photos and details
Superior Room 2 single Beds
...
- Room size: 29 m²/312 ft²
- Sea view
- 2 single beds
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Room photos and details
Superior Room With 2 Single Beds
...
- Room size: 29 m²/312 ft²
- Non-smoking
- 2 single beds
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Have a question for Mercure Kota Kinabalu City Centre?
What people love about Mercure Kota Kinabalu City Centre
- 7.2Very good
"The room was spacious with a good view."
S
|
January 3, 2019
- 9.2Exceptional
"Great location, clean and comfortable bedroom"
Jinying
|
December 30, 2018
- 7.6Very good
"Good location,near to Sunday market"
Chyan Y.
|
December 7, 2018
9.6
Exceptional"I really liked the location of the hotel."
JISU
|
January 10, 2019
An overview
Whether you're a tourist or traveling on business, Mercure Kota Kinabalu City Centre is a great choice for accommodation when visiting Kota Kinabalu. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
The facilities and services provided by Mercure Kota Kinabalu City Centre ensure a pleasant stay for guests. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.
In addition, all guestrooms feature a variety of comforts. Many rooms even provide internet access – wireless, air conditioning, satellite/cable TV, shower, hair dryer to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Kota Kinabalu, the Mercure Kota Kinabalu City Centre is the perfect venue for an exhilarating and exciting break away.
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What they offer
7.6
Very good"Nice and pleasant hotel to stay in."
Chu Y.
|
January 9, 2019
Popular facilities
- Fitness center
- Restaurants
- Swimming pool [outdoor]
- Front desk [24-hour]
Languages spoken
- English
- Chinese [Mandarin]
- Malay
- Chinese [Cantonese]
- Indonesian
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Solarium
- Tennis court
- Golf course [on-site]
- Spa
- Tours
- Massage
- Swimming pool [outdoor]
Dining, drinking, and snacking
- Bar
- Poolside bar
- Restaurants
- Coffee shop
- Restaurant [halal]
- Room service [24-hour]
Services and conveniences
- Concierge
- Dry cleaning
- Smoke-free property
- Currency exchange
- Laundry service
- Smoking area
- Daily housekeeping
- Luggage storage
- Doorman
- Safety deposit boxes
Land sports
- Golf course (within 3 km)
For the kids
- Babysitting service
- Family room
- Kids club
Access
- Check-in/out [express]
- Elevator
- Pets allowed
- Check-in/out [private]
- Facilities for disabled guests
- Security [24-hour]
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
Getting around
- Airport transfer
- Car park [nearby]
- Taxi service
- Bicycle rental
- Car park [on-site]
- Car park [charges apply]
- Rental car
Available in all rooms
- Air conditioning
- Hair dryer
- Non-smoking
- Free bottled water
- Internet access – wireless
- Shower
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Nearest essentials
Airports
Kota Kinabalu International Airport (BKI)
5.3 km
Labuan Airport (LBU)
119.2 km
Public transportation
South Bus Terminal
1.6 km
North Bus Terminal
5.8 km
Hospital or clinic
Queen Elizabeth Hospital
2.9 km
Shopping
Suria Sabah
370 m
Convenience store
7 Eleven
160 m
Cash withdrawal
ATM
40 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby
Popular landmarks
- Gaya Street Sunday Market - 70 m
- Atkinson Clock Tower - 130 m
- Kota Kinabalu City Mosque - 190 m
- Night Market - 680 m
- Sabah State Museum - 2.6 km
- Tanjung Aru Beach - 5.25 km
- Jesselton Point - 5.39 km
- Manukan Island - 7.92 km
- Tunku Abdul Rahman Marine Park - 8.69 km
- Mari Mari Cultural Village - 13.93 km
Nearby landmarks
- Gaya Street Sunday Market - 70 m
- Net Access - 90 m
- Atkinson Clock Tower - 130 m
- Gaya Shop Lot - 150 m
- Milimewa Superstore - 160 m
- Kota Kinabalu City Mosque - 190 m
- Maybank - 190 m
- Dataran Desoka - 200 m
- Consulate of Australia - 200 m
- Borneo Books I - 220 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-12 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 13 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 03:00 PM
Check-in until: 11:00 PM
Check-out from: 05:00 AM
Check-out until: 12:00 PM
Getting around
Distance from city center: 0.1km
Travel time to airport (minutes): 25
Extras
Breakfast charge (unless included in room price): 65 MYR
The property
Number of bars/lounges
: 2
Number of floors: 25
Number of restaurants: 3
Number of rooms : 310
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Announcements
From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
Reviews of Mercure Kota Kinabalu City Centre from real guests
Agoda Reviews (1080)Booking.com Reviews (1105)
8.2
/
10
Excellent
Provided by verified guests of 
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Compare to other recommended properties
 Mercure Kota Kinabalu City Centre | Best value!  |  |  | |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 1080 reviews 8.2 Location 8.5 | Excellent 1031 reviews 8.8 Location 8.6 | Excellent 4313 reviews 8.2 Location 9.0 | Excellent 2399 reviews 8.5 Location 9.0 |
| Neighborhood | Central Business District | Central Business District | Central Business District | Central Business District |
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- Gaya Street Sunday Market
- South Bus Terminal is within 1.59 km
Very Good”
Very Good
Dear Tan, Thank you for the great review on our hotel. It is always a pleasure to receive possitive feedbacks from our valued guest. We are glad to hear you had a pleasant stay at Mercure Kota Kinabalu City Centre and hope to have the opportunity of serving you again in the near future. Sincerely, The Mercure Team
Good location and room is comfortable”
The room and location are good. But the staff didn't tell any information about the facility (like swimming pool open time).
Dear Chun, Thank you for choosing Mercure Kota Kinabalu City Centre as your preferred hotel. We are glad you find our location and room accomodating. Rest assured Front Desk staff will be trained again to ensure the essential information on the hotel facilities are conveyed to all the guests. We truly appreciate your feedback and hope to see you again in the near future. Sincerely, The Mercure Team
Family with friend”
Fantastic room and services!
Dear Takatomi, Thank you so much for the great review. We work hard to deliver the best experience for all our valued guests and we are happy to see that reflect on your last visit at Mercure Kota Kinabalu City Centre. Please come again. Sincerely, The Mercure Team
Overall is good”
I stay here 2nd time. Still very good, room is clean, staff is friendly. Roof top bar with super nice sea view. Walking distance to Suria Mall, market, Jetty, very convenient. Cons: Room sound proof is poor, can hear next door talking clearly. Some travellers are noisy. Breakfast rate is slightly pricy.
Dear Soon, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
Satisfying stay”
I was initially taken aback by their hefty deposit upon check in but the staff were negotiable & very understanding. Their overall service was very good as well & the hotel was relatively new. The bathroom/shower were unique in design but i love them. But i do agree with others about their piping system since its pretty loud, to the point that my partner though those were the sounds from some airplanes passing through. Everything else was great though
Dear Nora, Thank you for taking time to share your review on our Hotel. We are glad you enjoyed your stay and we do apologise for the soundproofing issue you have highlighted. Please rest assured that our team is working hard to rectify the problem to prevent future occurance. We appreciate your feedback and hope to have the opportunity to serve you again in the near future. Sincerely, The Mercure Team
Very good”
Walking distance to Jesselton Point and waterfronts. Ramp and lifts available for wheelchair users. Magnificent views of the sea and city from rooftop / swimming pool.
Dear Suria, Thank you for choosing Mercure Kota Kinabalu City Centre as your preferred hotel during your visit here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are delighted you enjoyed your stay here with us. We appreciate your comments and please come back again should your next travels bring you back to Kota Kinabalu, Sabah. Sincerely, The Mercure Team
great stay ”
love the location , beautiful sunset . Food was good . walking distance around the hotel .
Great for a family staying in the 3- bedroom apartment”
Had a great stay. Location is great, just beside suria sabah mall which had everything we needed. Night market and sunday markets were nearby and walking distance. The 3 bedroom apartment was big, clean and spacious. The view was very good. We had a fantastic stay. I would definitely recommend staying there again. Only minus point is the road in front of mercure is often jammed but the hotel is almost at the end of the road n the jam clears after that.
Dear Dhanaselvi, We are delighted to hear you had a great stay at Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team
Good location”
Had an executive suite. Size was big, good TV channels but missed opportunities on practicality, e.g. bedside facing window was burning hot in the morning to the extent, insufficient hooks and difficult to control aircon. Pool was small but has amazing sunset view.
Dear Suk, Thank you for taking time to share your exeperience with us. Your comments on position of bedside, incufficient hooks and difficulty to use the air condition control have been noted. We appreciate your feedback and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team
Exceptional”
Great location for foodies as some of the best local food you can find is just walking distance away. Staff was friendly and helpful upon request. Facilities were great for my night stay. Will be back again!
Dear Chang, Thank you for staying with us. We are delighted to hear that you had a pleasant stay at Mercure Kota Kinabalu City Centre and hope we will have the opportunity of welcoming you again soon. Sincerely, The Mercure Team
Excellent”
I checked in around 8 pm and they upgraded my room which I didnt expect it. The room is clean, good facilities and breakfast has lots of selection. The hotel staff is very friendly and approachable. Would highly recommend this hotel and I'm sure will stay here again next time my visit to KK.
Dear Abg, We very much appreciate your comments regarding your stay at the Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team
Fully satistfied!”
Staff at receptionist (Malini) were excellent! Room also nice and clean. View from room also nice. Facility (gym and swimming pool) although small but acceptable. Breakfast not much choice but still acceptable. Nice experience. In sha Allah will come again. Thank you.
Dear Mazlan, Thank you so much for your kind words, Mazlan. We really appreciate you taking the time out to share your experience with us—and we agree, Marlini is truly a gem to have on our team! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to having you back at Mercure Kota Kinabalu City Centre in the near future. Best regards, The Mercure Team
Good location Hotel”
Location is good, near key jetty, shopping mall and downtown. Executive Suite room is small, soundproofing is not well done you can heard a lot traffic noise from morning till mid night. Breakfast is not good at all.
Dear Ng, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mercure Team
Great Location, Clean and comfortable 4 stars hotel. ”
Great Location, which is just 3 mins away from Jesselton Pier and Gaya Street - Sunday Market. i have stayed for 2 days at Suite Room. it was a wonderful spacious room. Only Downside is the pool size for children is too small .
Dear Hui, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mercure Team
Above average”
At this present time, it is only natural to expect simple pen and writing pad in the room. These were not provided and made it difficult for me to take down messages, as I did not come prepared thinking the hotel will provide, to my disppointment this was not.. I was also surprised that the room I was provieded did not have a window. Not sure if the whole hotel rooms are same. It looked more like prison to me. For the rate charged RM 333.00, it is not too much to expect a decent room. PJ Hilton charges RM 270.00 which is far more superior to the room provided by Mercure. I was on a business trip and it would be last time I use the hotel and certainley will not recommend to others.
Dear Wan, Thank you for staying with us recently and for taking the time to give your comments. We sincerely apologised for the dissapoinment and inconvenience during your stay with us. We have taken note of your comments and will bring it up to the higher management for review. Thank you. Best regards, The Mercure Team
Check in time 3pm”
Unacceptable check in time is 3pm... Never check in such a late time ... Most is 2pm.. so dissapointed because need to meet clients earlier... With smell shirt
Dear Phuah, Thank you for staying with us and for taking the time to share your feedback. We have taken note of your comment and will bring it up to the management for further review. Thank you. Sincerely, The Mercure Team
Great location, good balance price/quality”
I spent 5 days / 4 nights in Mercure Kota Kinabalu in October. Great location at 2 min walking distance from the harbor where all the activities start and where reservations are made. Swimming pool is awesome, food is good, quiet. The room has everything you need and was clean but we had a bug invasion and had to move to another room, the only negative point.
Dear Yannik, Thank you for taking the time to share your experience with us. While I wish you had a better experience, your feedback is very valuable to us that we can learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short in regards to the bug invasion you mentioned. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please come back to visit us again if travels bring you back to Kota Kinabalu. Sincerely, The Mercure Team
Complaint : Bites by bedbugs or fleas. Check in date 08 Dec 2018 (Room # 1205 & 1207)”
Refer to above on 12 Dec,2018 we have send and email to the hotel but till today no feedback. On above date we stay on Room 1205 & 1207 and unfortunately on next day morning we 4 of us feel very itch on our legs, and some with body. On same day morning we make report on the spot to the customer services but we feel unhappy because till today we did not received any feedback from you yet. All the red marks on the skin, feel itching and getting very serious when we back to west malaysia. According to Pharmacist, this is caused by bites from bedbugs or fleas. The itch on our legs and body keep 1 week and some friend 2-3 weeks... Very bad.
Dear NG, Please accept our apology for the delay in responding your email. Rest assured we have taken this issue with the highest priority. With regards of your concern, kindly take note that our Executive Housekeeper and our pest control partner (Rentokil Sdn Bhd) have inspected the room and confirmed that there are no evidence of bed bugs within the room. On behalf of the management, please accept our sincere apology with regards of the delay in responding to your concern. Thank you for your patronage and please do not hesitate to contact us should you require any further assistance. Sincerely, The Mercure Team
Good position. but expensive.”
First. Hotel front give a bad room position. I could not look anything over window. I could look just another wall and window. So, I give extra payment to change anoter room. Roof top pool size is 5m x 12m almost. Lunch buffet is expensive. because the menu are very simple.
Dear INSIK, Thank you for taking the time to share your experience with us on your recent stay at Mercure Kota Kinabalu City Centre. Your comment on the room view and buffet spread have been noted. We appreciate your valuable feedback and hope we will have the opportunity to serve you again in the near future. Sincerely, The Mercure Team
Car Lift Not Working & Insects In Room”
My first time after staying at so many hotels perhaps this is my first and worst experience with car lift not working and more worsen was the room had so many insects flying in from unknown. Very irritating after all these incidents happened!
Dear Hwa, Thank you for staying with us and sharing your feedback. We sincerely apologize for the inconvenience caused by the elevated parking issue during your recent stay at Mercure Kota Kinabalu City Centre, please rest assured we are looking into the root of the problem and how we can manage this better. With regards of the insects, we have reported it to our pest control partner for further inspection. Once again, thank you for your feedback. Please do not hesitate to contact us should you require further assistance. Sincerely, The Mercure Team