Good hotel in a great location”

Location was excellent however not that cheap as compared to older hotels around the area. Alot tour groups. jesselton jetty is just across where you can book island activities boats and tours. Great view of the sea especially the roof top bar is amazing view of the city of kota kinabalu and the south china sea. 2 mega malls which is only a 5 minute walk from the hotel. Walking to the waterfront area where all the nightlife and filipino seafood market is takes about 20-30mins depending. However a taxi from the hotel to the waterfront will cost 20rm and it takes 5-10mins drive depending on traffic. On sunday gaya morning market starts just outside the hotel. Front desk staff was excellent. Housekeeping cleaned our rooms on a daily basis. However not much dining options within the hotel. However its not such an inconvenience since there are so many seafood restaurants and malls with food courts and fast foods a stones throw away. Overall a good stay and relatively new. Will be back!

New and stylish ”

It is located in Gaya street, so that should not be a problem to travel around the city center on foot. Do take note that you will need the local parking coupon if you wish to park your car in front of the hotel. Despite the small space of toilet and shower room, the room is actually quite spacious and comfy. Overall, this is a satisfied stay in a new international standard hotel in Kota Kinabalu.

Rooom is big & modern, nice view, clean and tidy.”

Room is modernly design with oceanic theme, using warm cheerful colors creating a refreshing & harmony feel. Cleanliness is good, room is tidy, aircond and lightings all functioning well. Maybe because it's still a new hotel. Go for the roof top swimming pool, pool is not big but the view is awesome especially sunset. Their gym is also on the rooftop and a bar lounge. Overlooking KK city center and sea view, its beautiful. Breakfast serving is acceptable. Those standard breakfast with continental and basic western meal, some fruits, local fried dish. The room price to me is reasonable considering it's location, nice room design, awesome view on the rooftop. Well it's a mercure hotel anyway, they at least have some standard. Overall my stay is pleasant and yes, will come back for sure.

Exceptional service from the staff ”

The hotel is strategically located near shopping, business centre and the pier. It’s a nice new hotel with the best shower head! The bed is very comfortable and the room is nice . The view from the 25th floor is amazing and they have a nice reasonably priced restaurant up there. The staff is exceptionally friendly and helpful, they helped us to book a Grab(Uber) to the airport and another place which saved us more than half of taxi price. The only criticism is the breakfast as the previous reviewer said that it’s not very appetising. Other than that it’s perfect

Great location, good balance price/quality”

I spent 5 days / 4 nights in Mercure Kota Kinabalu in October. Great location at 2 min walking distance from the harbor where all the activities start and where reservations are made. Swimming pool is awesome, food is good, quiet. The room has everything you need and was clean but we had a bug invasion and had to move to another room, the only negative point.

Mercure by AccorHotels”

Overall one of the best in town but their Breakfast is average and not as good as other Mercure in Kuta, Bali and Bangkok, Thailand. This room is quite big and can put additional bed for 3rd adult. Lack of city view. Manage to get 2pm late check-out which is very helpful. Their bathroom have a nice design but lack of practicality when the cold air still can get into your shower cubicle and lack of place to hang your wet and dirty clothes. Near Jesselton Jetty to Labuan and Gaya Island with a few food stalls since the hotel haven't started their room service.

Good hotel in a great location for going out to the islands”

Stayed here in December 2017. New hotel with very nice and helpful staff. Had a very nice time. Good sunset view from the rooftop bar and easy access to Suria Kota Kinabalu shopping. Very close to the jetty for boats going out to the Tuanku Abdul Rahman National Park.

Simple hotel at a convenient location”

Very convenient to Gaya street , Suria shopping Centre and city centre. Very new hotel with clean and tidy rooms but breakfast were overly busy with tourists thus honestly , not able to enjoy oneself unless you go earlier before the troops wake up.

Exceptional”

Clean and comfortable and most importantly couldn't hear any air traffic unlike other hotels I stayed in around Kota Kinabalu. Close to a good shopping mall which had a range of restaurants.

Perfect Honeymoon Gift”

Why we ch0se this hotel? Well, its located near to the Suria Sabah mall and food eaterers. The place is suitable for those who loves to explore their food culture and its very easy to find the way. Not only that, the Team had done something memorable during our stay. We got a free upgraded room and the team had done some sweet gesture to decorate our bed with 2 swans and love petals. The room was already cold when we arrived. It was just perfect as We were super warm and sticky after our flight had landed. The staffs were great too! Very proactive and fast. Overall, we are both satisfied with our honeymoon stay! GOOD JOB TEAM MERCURE K.K

Great for a family staying in the 3- bedroom apartment”

Had a great stay. Location is great, just beside suria sabah mall which had everything we needed. Night market and sunday markets were nearby and walking distance. The 3 bedroom apartment was big, clean and spacious. The view was very good. We had a fantastic stay. I would definitely recommend staying there again. Only minus point is the road in front of mercure is often jammed but the hotel is almost at the end of the road n the jam clears after that.

excellent stay at the Mercure - will definitely return!”

Super fast check in with a much appreciated room upgrade. Reception staff were v professional n helpful. Room was clean with super comfy bed n excellent hot shower. Good breakfast selection. Thank you for making my short stay in KK memorable. Will definitely choose to stay at the Mercure when i return to KK again in the future.

Not the standard I was expecting from Mercure and overall disappointed.”

Pros: Location on the outskirts of the city is great within walking distance to supermarket, specialty coffee and Suria Sabah. Staff friendly and helpful when approached. Parking in front of the hotel is the city parking-payment minimal using coupon. They did have on-site parking but not suited for SUV or larger. Cons: The room was not what I expected from Mercure as it was below standard of other Mercures I have stayed at. 2-bedroom suite with 4 adults - not enough hot water if everyone is wanting to shower one after another. Smoke detector started beeping with a flashing red light which we knew was a call for maintenance. Reception was called and all they said was - “battery probably dead”. We expected them to do something but they did not and we had an unserviceable smoke detector the whole stay. May stay again but only if we can’t find another hotel.

Great value for money with nice pool and and view. Staff lovely”

Hotel was pretty central, 2 minutes walk to ferry jetty, maybe 15 to waterfront bars. Check in smooth and friendly, got us in before checkin time. Pool was nice with great view. Room was ok, bit of noise from next door on one day, think it was the cleaners closet so may just be unlucky. At the price we paid it was perfect

Good Stay”

Stayed for 2 nights. The room was neat and clean, reception was efficient and friendly. Hotel is within walking distance to Suria mall. Tong Hing convenient store is less than 5 min walking distance. All good except the shower and toilet. It has poor design and concept. Shower & toilet are separate stalls which is good when 2 person has to use it at the same time. But the shower/toilet it is an open design so the sink is outside the stalls, which is a foot from the bed. The doors do not really cover the entire stall so when you bath and do your business, the steam and smell WILL waft to the bed area or the entire room. Had to use the toilet in the middle of the night and when i flush and washed my hands, it woke my partner up since its loud. Shower/toilet doors are semi transparent (as in glass with blurry stickers), not exactly suitable when you need privacy. I traveled with a business partner, so one can imagine how awkward was shower/toilet time.

Amenities”

Disappointed with the service, where they don't provide toothbrush set and upon request they need to charge RM3. I find it very pathetic and way to out of my expectation. I do stayed at no class hotel i do not get charged when i request toothbrush. So, this round Mercure carry more star then those budget but their service really need to improve. It will not be my second time here.

Interesting Stay”

The setup was typical of Mercure Hotels i.e. clean and friendly staff etc. What was interesting is that I have to pay for toothbrush and they don't have shaver.

Generally Satisfactory”

We are a family of five and booked a Three Bedroom Suite during our stay in Kota Kinabalu. The location is superb with hot spots within walking distance. There are lots of eateries situated nearby and very convenient to access. The staffs are being friendly and helpful. Breakfast with lots of choices and delicious. The room is well kept and cozy. However, showering is unsatisfactory and uncomfortable as the hot water pressure is weak and water temperature control is not easy. Our booked room has three bathrooms altogether, but there is only one that is working in a better condition comparing to the rest. Hopefully this can be improve in near future. Overall is a good stay.

Good location, very small bathroom area, don't like car park”

Generally satisfactory. Good location. Near all town amenities and shopping area. Some rooms that face the inside courtyard is bleak. No view. Basically you look out into an enclosed air-well and other rooms. This was not nice. Staff were friendly and attentive. Breakfast was good with adequate seating despite it being very busy. King bed is large and nice and comfy. Dislikes: 1. Small bathroom and bath area. Water leaks from the shower door between the large gap. 2. Sound proofing can be improved. I could hear conversation quite clearly from the other room separated by an access door. 3. The auto-parker car park is a hassle. One has to unload all baggage at the back of the hotel building and get a parking attendant to open the shutter to the auto-parker car park. And to collect car, one has to take cards and visit the car park office, wait for the car to be brought down by the machinery, collect your car and drive round the building to load your bags.

2 nights stay”

It more to business hotel. The room quite big and clean. Near to Jesselton Point. However their parking space only accessible for sedan car. So bit disappointed, we need to park our car outside of the hotel & luckily during our stay it was Sunday & public holiday on the following day, so no need to buy parking coupon. View from the swimming pool is amazing, however they do have small size pool for kid.