Mercure Kota Kinabalu City Centre
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Mercure Kota Kinabalu City Centre

41 Jalan Gaya, Wisma Takada, Central Business District, Kota Kinabalu, Malaysia, 88100
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Superior Room, 1 K Bed, City View - Room plan Mercure Kota Kinabalu City Centre
Superior Room, 1 K Bed, City View - Room plan
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    Lobby Mercure Kota Kinabalu City Centre
    Interior view Mercure Kota Kinabalu City Centre
    Swimming pool [outdoor] Mercure Kota Kinabalu City Centre
    1 bedroom Suite - Room plan Mercure Kota Kinabalu City Centre
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    Lobby Mercure Kota Kinabalu City Centre

    Mercure Kota Kinabalu City Centre Reviews

    8.2
    Excellent
    /10
    (1274 reviews)See what guests said
    8.4
    Excellent

    "I like this hotel for it's cleanliness and comfortable room."

    Tjoeng

    -

    December 28, 2018

    8.3
    Excellent cleanliness
    Recommended by 88% of guests

    Things you’ll love about Mercure Kota Kinabalu City Centre

    Things you'll love

    • Airport transfer

    • Located in heart of Kota Kinabalu

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Gaya Street Sunday Market70 m
  • Atkinson Clock Tower130 m
  • Kota Kinabalu City Mosque190 m
  • Night Market680 m
  • Sabah State Museum2.6 km
  • Tanjung Aru Beach5.25 km
  • Jesselton Point5.39 km
  • Manukan Island7.92 km
  • Tunku Abdul Rahman Marine Park8.69 km
  • Mari Mari Cultural Village13.93 km
  • Don't miss out!

    20 travelers are looking at this property right now | 7 travelers have booked today.

    Value for money8.0
    Distance to city center0.1km
    Location rating8.5
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport5.3 km

    Rooms available at Mercure Kota Kinabalu City Centre

    1 bedroom Suite
    1 bedroom Suite
    ...
    • Room size: 63 m²/678 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 80 m²/861 ft²
    • Sea view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    3 Bedroom Suite
    3 Bedroom Suite
    ...
    • Room size: 112 m²/1206 ft²
    • Sea view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Two-Bedroom Suite
    Two-Bedroom Suite
    ...
    • Room size: 80 m²/861 ft²
    • Shower
    • 2 king beds or 2 single bed...
    Enter dates to see prices
    Superior Room, 1 K Bed, City View
    Superior Room, 1 K Bed, City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Three-Bedroom Suite
    Three-Bedroom Suite
    ...
    • Room size: 112 m²/1206 ft²
    • Shower and bathtub
    Enter dates to see prices
    Superior Room With 1 King Size Bed
    Superior Room With 1 King Size Bed
    ...
    • Room size: 29 m²/312 ft²
    • No Windows view
    • 1 king bed
    Enter dates to see prices
    Superior Room With 2 Single Beds
    Superior Room With 2 Single Beds
    ...
    • Room size: 29 m²/312 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Superior Room 2 single Beds
    Superior Room 2 single Beds
    ...
    • Room size: 29 m²/312 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Have a question for Mercure Kota Kinabalu City Centre?

    What people love about Mercure Kota Kinabalu City Centre

    • 9.2
      Exceptional

      "Great location, clean and comfortable bedroom"

      Jinying

      |

      December 30, 2018

    • 7.6
      Very good

      "Good location,near to Sunday market"

      Chyan Y.

      |

      December 7, 2018

    • 7.6
      Very good

      "Great view from our room"

      Chyan Y.

      |

      December 7, 2018

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    More about Mercure Kota Kinabalu City Centre

    More about Mercure Kota Kinabalu City Centre

    7.2
    Very good

    "The room was spacious with a good view."

    S

    |

    January 3, 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "I really liked the location of the hotel."

    JISU

    |

    January 10, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Mercure Kota Kinabalu City Centre from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1274)Booking.com Reviews (1527)
    8.2
    /
    10
    Cleanliness8.3
    Facilities7.8
    Location8.5
    Service8.3
    Value for money8.0
    All languages
    All guests (1274)
    All room types

    Show reviews that mention 

    Showing 493 verified guest comments
    12345
    9.2
    Exceptional
    GOH from Singapore
    Group
    Three-Bedroom Suite
    Stayed 2 nights in April 2019

    3 Bedroom suite”

    Clean and large suite. Simple and no-frills hotel, w partial seaview. Pool is small hence we didnt use it, w a bar/ restaurant by the side. Convenient to get around (opp jetty and mall). Bonus: 1x washroom to each bedroom!

    Reviewed May 06, 2019

    Dear Goh, Thank you for choosing Mercure Kota Kinabalu City Centre as your preferred hotel during your recent visit to Sabah. We are delighted to hear your had a pleasant stay in our 3 Bedroom Suite. We truly appreciate your feedback and look forward to serving you again should your travels bring you back to Kota Kinabalu. Sincerely, The Mercure Team

    Responded May 09, 2019
    Mercure Kota Kinabalu City Centre
    8.0
    Excellent
    Brian from United Kingdom
    Couple
    Superior Room With 1 King Size Bed
    Stayed 5 nights in April 2019

    good but a few issues”

    no assistance with luggage. no shower curtain which made the bathroom floor wet and slippery. although assigned to a disabled room the safe was so low down found it hard to access it. good location nice staff good buffet breakfast. Also strange system with restaurant food and payment. ordered food signed to put it on room bill went to bed and got call saying I hadn't put enough money in reception to pay the bill and needed to pay cash now or credit card. obviously paid but can't put food or services on room without pre payment. never seen this in all my years of travel..stupid system pay on departure is normal

    Reviewed May 05, 2019

    Dear Brian, Thank you for staying at Mercure Kota Kinabalu City Centre on your recent visit to Kota Kinabalu and for sharing your feedback. On behalf of the management and staff of the hotel, please accept our sincere apologies for the disapointment that you experienced on your visit. Rest assured the points that you have highlighted will be shared with the team. With regards of the billing, kindly take note that the hotel will need a deposit for the signing facilities. Once again, thank you for your patronage. Thank you. Sincerely, The Mercure Team

    Responded May 09, 2019
    Mercure Kota Kinabalu City Centre
    6.4
    Good
    grace from Hong Kong
    Couple
    Superior Room, 1 K Bed, City View
    Stayed 3 nights in April 2019

    OK Hotel”

    Location, food, breakfast buffet was pretty good.. Staffs were not so helpful especially the concierge..

    Reviewed May 22, 2019

    Dear Grace, Thank you for taking the time to write us a review. Please accept our sincere apologies for the disapointment you experienced on your visit. Rest assured that we have taken note of your comments on the service by the concierge and we will emphasize on training in these specific areas. Sincerely, The Mercure Team

    Responded May 28, 2019
    Mercure Kota Kinabalu City Centre
    6.4
    Good
    grace from Hong Kong
    Couple
    Superior Room, 1 K Bed, City View
    Stayed 1 night in April 2019

    OK Hotel”

    Location is good, staff was not so helpful, especially the concierge.. Food was OK, buffet breakfast was pretty good..

    Reviewed May 22, 2019

    Dear Grace, Thank you for taking the time to write us a review. Please accept our sincere apologies for the disapointment you experienced on your visit. Rest assured that we have taken note of your comments on the service by the concierge and we will emphasize on training in these specific areas. Sincerely, The Mercure Team

    Responded May 28, 2019
    Mercure Kota Kinabalu City Centre
    10.0
    Exceptional
    Mohamad from Malaysia
    Couple
    Superior Room, 1 K Bed, City View
    Stayed 1 night in April 2019

    Superb”

    a very nice hotel in KK nearby to shopping Mall breakfast not so bad tv room and bed separate- i like walking distance to Jesselton Jetty far from the Philippine market, need to take Grab(RM4)

    Reviewed May 17, 2019

    Dear Mohamad, Thank you for staying with us and for taking the time to write us this great review. We are happy to read that you had a superb stay at Mercure Kota Kinabalu City Centre. We truly appreciate your kind words and hope to serve you again on your next visit to Kota Kinabalu. Sincerely, The Mercure Team

    Responded May 22, 2019
    Mercure Kota Kinabalu City Centre
    8.4
    Excellent
    Carmen from Malaysia
    Couple
    Superior Room, 1 K Bed, City View
    Stayed 1 night in April 2019

    Great Hotel!”

    Location of this hotel is close to Jesselton Point where you’d go for island hopping and Suria Sabah Mall. Staff were friendly and efficient, so hospitality was great. I had a very smooth check-in and out process. My flight was at 6pm and the check-out time was 12 noon, however it was very convenient for us as the hotel kept our bags in storage after we checked-out in the morning till we were ready to go to the airport. We stayed in room 1122 and our room had a nice view of the sea. This hotel is quite tall, so if you have a room on the higher floors, you’d have even better views. However, the bathroom door does not have any sealing strips on the bottom and sides of the glass door, so after a nice shower, there would be a puddle of water outside the door waiting for you to step onto it. Though there was a towel on the floor to soak it, the towel was completely soaked and wouldn’t take in anymore. Otherwise, water pressure is great! Definitely a nice hotel to stay in. Would stay here again.

    Reviewed April 18, 2019

    Dear Carmen, Thank you for taking the time to write a review on our hotel. We are glad to hear you liked our hospitality and service. We do apologise on the shower room issue you mentioned. Rest assured that we are taking the necessary actions to rectify the issue to prevent future occurance. We truly appreciate your feedback and hope to have the pleasure of welcoming you again should your travels bring you back to Kota Kinabalu. Sincerely, The Mercure Team

    Responded May 02, 2019
    Mercure Kota Kinabalu City Centre
    8.8
    Excellent
    Chia-Chen from Taiwan
    Couple
    Superior Room 2 single Beds
    Stayed 6 nights in April 2019

    Great locoation”

    It is located in city center, across to the pier and close to Jalan Gaya where many famous restaurants around. Staffs are friendly and helpful. Top roof pool is great. But room is small and soundproof is so bad, can hear other guest close the door and talk even at 3am!

    Reviewed April 07, 2019

    Dear Chia-Chen, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in regards to the soundproofing of the rooms. We truly appreciate your feedback and hope to have the opportunity of welcoming you again demonstrating our improvement. Sincerely, The Mercure Team

    Responded April 18, 2019
    Mercure Kota Kinabalu City Centre
    10.0
    Exceptional
    Rasyiqah from Singapore
    Family with teens
    2 Bedroom Suite
    Stayed 2 nights in March 2019

    Comfortable!”

    Nice, comfortable hotel with a beautiful pool. Special shoutout to the receptionist, Zul for being helpful. Not forgetting the 2 friendly and helpful bellmen for helping us find a lighter when we needed one! :)

    Reviewed April 02, 2019

    Dear Rasyiqah, Thank you for taking the time to write a great review on our hotel. We work hard to deliver the very best experience for each of our guests, so we are delighted to see that reflect on your recent visit at Mercure Kota Kinabalu City Centre. We made sure that Mr. Zul got the recognition he deserved. He was very happy to see your review. We truly appreciate your time and please come and visit us again on your next travels to Kota Kinabalu, Sabah. Sincerely, The Mercure Team

    Responded April 12, 2019
    Mercure Kota Kinabalu City Centre
    9.2
    Exceptional
    Wang from Singapore
    Family with teens
    2 Bedroom Suite
    Stayed 2 nights in March 2019

    Good stay with value”

    Perfect for the price. Very convenient especially if you are planning to go Island Hopping. Comfortable and spacious rooms. Phone calls to Operator should be look into as some calls were unanswered or directed to sales office by mistake. Other than that, we really enjoyed the stay.

    Reviewed March 17, 2019

    Dear Wang, Thank you for taking time to write us a review on your experience at Mercure Kota Kinabalu City Centre. We are so happy to learn that you had a good stay with us. Your comment on the unanswered calls have been noted, rest assured we will look into the issue and improve accordingly. We truly appreciate your valuable feedback as feedback such as these we learn to improve. Please come again and visit us should your travels brings you back to Kota Kinabalu. Sincerely, The Mercure Team

    Responded March 19, 2019
    Mercure Kota Kinabalu City Centre
    6.0
    weng from Singapore
    Business traveler
    Superior Room With 1 King Size Bed
    Stayed 1 night in April 2019

    Not value for money ”

    Pros: Location is near ferry terminal, Suria Sabah a large shopping mall. Room is clean and with a large king size bed. Cons Not value for money as breakfast is below expectations, small toilet and bath room. Clips fixed to the 3 cloth hangers are all spoiled. The fried noodle taste like it had been dipped into a bowl of oil. Can't even provide an hour of late checkout.

    Reviewed April 30, 2019

    Dear Weng. Thank you for choosing to stay at Mercure Kota Kinabalu City Centre on your recent visit to Kota Kinabalu. Please allow us to apologise for the inconvenience and disappoinment that you experienced during your stay with us. Rest assured we have taken the appropriate action in the areas you have mentioned to improve ourselves accordingly. Thank you for your patronage and feedback. Sincerely, The Mercure Team

    Responded May 07, 2019
    Mercure Kota Kinabalu City Centre
    10.0
    Exceptional
    Nurul from Malaysia
    Group
    Superior Room 2 single Beds
    Stayed 2 nights in April 2019

    Really satisfied”

    Great location near the Jesselton Point and Waterfront. The staffs are friendly and nice too. Nice seaview after I upgrade the room with Rm25 per night (really satistifed with this decision). Everything are perfect with their service, facilities, cleanliness, staff, and location. No need to worry about the parking since they provided the automatic parking free of charge for hotel's customer.

    Reviewed April 29, 2019

    Dear Nurul, Thank you so much for the great review! We work hard to give the best experience to all our guests and we are happy to see that reflect on your last visit. We truly appreciate your kind words and please do come visit again. Sincerely, The Mercure Team

    Responded May 07, 2019
    Mercure Kota Kinabalu City Centre
    9.2
    Exceptional
    Felicia from Malaysia
    Couple
    Superior Room With 1 King Size Bed
    Stayed 1 night in May 2018

    Exceptional”

    very thin walls

    Reviewed May 14, 2019

    Dear Felicia, Thank you for staying with us and for taking time to share your experience with us. We appreciate your feedback and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

    Responded May 17, 2019
    Mercure Kota Kinabalu City Centre
    8.8
    Excellent
    Soon from Malaysia
    Family with young children
    Superior Room With 1 King Size Bed
    Stayed 2 nights in January 2019

    Overall is good”

    I stay here 2nd time. Still very good, room is clean, staff is friendly. Roof top bar with super nice sea view. Walking distance to Suria Mall, market, Jetty, very convenient. Cons: Room sound proof is poor, can hear next door talking clearly. Some travellers are noisy. Breakfast rate is slightly pricy.

    Reviewed February 14, 2019

    Dear Soon, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

    Responded February 19, 2019
    Mercure Kota Kinabalu City Centre
    9.2
    Exceptional
    Nora from Malaysia
    Couple
    Superior Room With 1 King Size Bed
    Stayed 5 nights in December 2018

    Satisfying stay”

    I was initially taken aback by their hefty deposit upon check in but the staff were negotiable & very understanding. Their overall service was very good as well & the hotel was relatively new. The bathroom/shower were unique in design but i love them. But i do agree with others about their piping system since its pretty loud, to the point that my partner though those were the sounds from some airplanes passing through. Everything else was great though

    Reviewed January 01, 2019

    Dear Nora, Thank you for taking time to share your review on our Hotel. We are glad you enjoyed your stay and we do apologise for the soundproofing issue you have highlighted. Please rest assured that our team is working hard to rectify the problem to prevent future occurance. We appreciate your feedback and hope to have the opportunity to serve you again in the near future. Sincerely, The Mercure Team

    Responded January 17, 2019
    Mercure Kota Kinabalu City Centre
    9.6
    Exceptional
    Dhanaselvi from Singapore
    Family with young children
    Three-Bedroom Suite
    Stayed 4 nights in December 2018

    Great for a family staying in the 3- bedroom apartment”

    Had a great stay. Location is great, just beside suria sabah mall which had everything we needed. Night market and sunday markets were nearby and walking distance. The 3 bedroom apartment was big, clean and spacious. The view was very good. We had a fantastic stay. I would definitely recommend staying there again. Only minus point is the road in front of mercure is often jammed but the hotel is almost at the end of the road n the jam clears after that.

    Reviewed December 06, 2018

    Dear Dhanaselvi, We are delighted to hear you had a great stay at Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

    Responded December 11, 2018
    Mercure Kota Kinabalu City Centre
    8.0
    Excellent
    Suk from Malaysia
    Family with young children
    Executive Suite
    Stayed 1 night in November 2018

    Good location”

    Had an executive suite. Size was big, good TV channels but missed opportunities on practicality, e.g. bedside facing window was burning hot in the morning to the extent, insufficient hooks and difficult to control aircon. Pool was small but has amazing sunset view.

    Reviewed November 28, 2018

    Dear Suk, Thank you for taking time to share your exeperience with us. Your comments on position of bedside, incufficient hooks and difficulty to use the air condition control have been noted. We appreciate your feedback and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

    Responded December 11, 2018
    Mercure Kota Kinabalu City Centre
    6.4
    Good
    Azzad from Malaysia
    Family with young children
    Superior Room 2 single Beds
    Stayed 1 night in March 2019

    Value not worth the price paid”

    Paid higher room rates in comparison to nearby hotel. Room too small.

    Reviewed May 16, 2019

    Dear Azzad, Thank you for taking the time to write us a review. We appreciate your feedback and hope you will give us the opportunity to welcome you again in the near future, Sincerely, The Mercure Team

    Responded May 22, 2019
    Mercure Kota Kinabalu City Centre
    7.6
    Very good
    Tsui from Malaysia
    Couple
    Superior Room, 1 K Bed, City View
    Stayed 1 night in May 2019

    parking area outside is limited.”

    inside parking is kind of dark.

    Reviewed May 09, 2019

    Dear Tsui, Thank you for taking the time to write us a review. Your feedback on the parking area is extremely valuable to us as it helps us to improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

    Responded May 14, 2019
    Mercure Kota Kinabalu City Centre
    6.4
    Good
    Clare from United Kingdom
    Couple
    Superior Room With 2 Single Beds
    Stayed 1 night in March 2019

    Comfortable hotel. Nice rooftop pool.”

    A little outside the centre but not inconvenient. Beds were comfortable. Pleasant rooftop pool and bar. Bathroom not particularly clean. No hooks for hanging towels. Floor and shower dirty. Shower door missing. Staff courteous.

    Reviewed March 29, 2019

    Dear Clare, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on the room issues during your recent visit. Please rest assured that we are taking the appropriate measures to address the issue and make the necessary improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

    Responded March 30, 2019
    Mercure Kota Kinabalu City Centre
    6.8
    Good
    Pale from New Zealand
    Business traveler
    Superior Room With 1 King Size Bed
    Stayed 3 nights in March 2019

    Disappointing ”

    For a Mercure hotel, I was pretty disappointed. The room I was allocated was alot smaller than believed. The gym was a bit of a joke, in an apartment, some of the equipment was damaged and not working, no towels. Laundry service took an age to happen, I had to chase up staff to find my laundry. Location is in the centre of it all, close to a bug mall and the Sunday markets.

    Reviewed March 20, 2019

    Dear Pale, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and make the necessary improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

    Responded March 30, 2019
    Mercure Kota Kinabalu City Centre
    12345
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    Mercure Kota Kinabalu City Centre
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    • Excellent location
    • Gaya Street Sunday Market
    • South Bus Terminal is within 1.59 km