Mercure Kuta Bali
Mercure Kuta Bali
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"All staff is very friendly and helpful."

WAI L.

|

April 9, 2018

Superior Double Room - Guestroom Mercure Kuta Bali
Superior Double Room - Guestroom
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Lobby Mercure Kuta Bali
Lobby
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Lobby Mercure Kuta Bali
Lobby
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Interior view Mercure Kuta Bali
Interior view
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Exceptional
Location
9.1
See all 45 photos Mercure Kuta Bali
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Removed from saved list
Newly renovated

Mercure Kuta Bali

Exceptional location
- 2.51 kilometers from city center
- What's nearby?
Very good
From 2145 reviewsSee what guests said
7.7
/
10
Very good service
7.7
Recommended by 89% of guests
Value for money7.3
Distance to city center5.0 km
Location rating9.1
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport3.2 km
  • Airport transfer

  • 50 meters to the beach

  • Currency exchange

  • Located in heart of Bali

Room choices
7.6
Very good
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Superior Double Room
Superior Double Room
...
  • Room size: 24 m²/258 ft²
  • Garden view
  • 1 double bed
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Deluxe Ocean View Double
Deluxe Ocean View Double
...
  • Room size: 28 m²/301 ft²
  • Ocean view
  • 1 double bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 24 m²/258 ft²
  • Garden view
  • 2 single beds
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Superior Twin Bed
Superior Twin Bed
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 2 single beds
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Superior Double Bed
Superior Double Bed
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 1 double bed
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Standard Twin Room
Standard Twin Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
  • 2 single beds
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Superior Twin Room
Superior Twin Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe Double Room - Ocean Side
Deluxe Double Room - Ocean Side
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 1 double bed
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Standard Double Room
Standard Double Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Balcony Double
Deluxe Balcony Double
...
  • Room size: 27 m²/291 ft²
  • Balcony/terrace
  • 1 queen bed
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Have a question for Mercure Kuta Bali?

What people love about the property

  • "Total is good on best location."

    Noppatsorn

    |

    September 25, 2017

  • "The view fromswimming pool fantastic"

    Nancy

    |

    May 18, 2017

  • "I love to stay here"

    Deborah J.

    |

    May 2, 2017

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More about Mercure Kuta Bali

More about Mercure Kuta Bali

"Very nice location in front of the famous Kuta Beach."

Ni A.

|

November 6, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indonesian cuisine
Indonesian cuisine
Warong Miyabi
2.5 km Indonesian, International
Caviar Cafe
4.8 km Indonesian, Seafood
American cuisine
American cuisine
Dairy Queen
120 m American
Infamy
120 m American, Asian, Italian
Excelso Cafe
190 m American, Cafe, Contemporary
Asian cuisine
Asian cuisine
Raja Bebek
190 m Asian, Indonesian
Bali Colada
300 m Asian, Australian, Indonesian
Tapeo
500 m Asian, Australian, Indonesian

What they offer

"The hotel just view steps to the muta beach and mall."

gotty

|

January 10, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (2145)Booking.com Reviews (768)
7.7
/
10
Cleanliness7.7
Facilities7.6
Location9.1
Room comfort and quality7.6
Service7.7
Value for money7.3
Provided by verified guests of Agoda
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All guests (2145)
All room types
Showing 1962 verified guest comments
12345
6.8
Good
Kusdorotanti from Indonesia
Solo traveler
Superior Double Room
Stayed 3 nights in October 2018
Great location.”
I will come back for sure.
Reviewed October 31, 2018
Dear Kusdorotanti, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded November 05, 2018
Mercure Kuta Bali
7.2
Very good
hartono from Indonesia
Family with young children
Superior Twin Bed
Stayed 1 night in June 2018
Very good”
Room small
Reviewed October 14, 2018
Dear hartono, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded October 24, 2018
Mercure Kuta Bali
6.0
Wee
Business traveler
Superior Double Room
Stayed 2 nights in September 2018
Above average”
Bad experience while staying for 3 nights, air cond not good functioning, loud noise all the nights from compressor and guests at lobby. Never go anymore
Reviewed September 28, 2018
Dear Wee}, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager
Responded October 24, 2018
Mercure Kuta Bali
8.0
Excellent
Nicholas from United Kingdom
Couple
Superior Double Room
Stayed 7 nights in September 2018
Great Location ”
Good location and friendly staff quite a basic hotel but clean and welcoming
Reviewed September 10, 2018
Dear Nicholas, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded September 12, 2018
Mercure Kuta Bali
6.4
Good
sayadul from Bangladesh
Couple
Deluxe Ocean View Double
Stayed 4 nights in August 2018
Good”
The rooms were quite small for two persons considering the price even though location was really fantastic !!!!!
Reviewed September 09, 2018
Dear sayadul, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager
Responded September 12, 2018
Mercure Kuta Bali
6.8
Good
affan from Indonesia
Business traveler
Stayed 1 night in September 2018
Staff”
The security did not open the gate if not asked, we rode a Vespa.
Reviewed September 06, 2018
Dear affan, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager
Responded September 12, 2018
Mercure Kuta Bali
10.0
Exceptional
Sinto
Solo traveler
Stayed 5 nights in August 2018
Nice”
It’s good
Reviewed August 29, 2018
Dear Sinto, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded September 10, 2018
Mercure Kuta Bali
10.0
Exceptional
McLester from Malaysia
Solo traveler
Superior Twin Room
Stayed 1 night in August 2018
Straight to the beach!”
The hotel facilities are superb with great hospitality from their staff. If you are a beach lover, just go outside and you will be surprised that it is just a few meters away from the hotel lobby itself. Done with your sun tanning and sunset view, you may go to a few shops and eateries located nearby to taste your bud. Definitely worth it. Thumbs up!
Reviewed August 24, 2018
Dear McLester, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded August 29, 2018
Mercure Kuta Bali
6.4
Good
Evon from Malaysia
Family with young children
Superior Double Bed
Stayed 2 nights in February 2018
not really like the interior of the room”
bed all is very comfort, but don't like the room is facing the lobby~ which is consider inner open space, and we cant even hang any wet cloth at balcony~ no facilities for it to hang, and hotel management stop us to hang at the handrail. overall is ok
Reviewed August 17, 2018
Dear Evon, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager
Responded August 29, 2018
Mercure Kuta Bali
9.6
Exceptional
Tahmid
Family with teens
Stayed 1 night in August 2018
Hands down the best hotel in Kuta!”
Wonderful location, fantastic rooms and facilities, super-swift and satisfying service through an amazing bunch of staff! For me, this hotel is a complete 10/10 except for a few minor flaws. Truly excellent location, just infront of Kuta beach and on top of that they had a Pizza Hut and a Starbucks on each side of the Hotel! 3 mins walk to Kuta square where you'd find Hard Rock Cafe, KFC, Wendy's along the way and most of the other popular local restaurants, bars and shops. If you walk mins to the right side, you'll get Beachwalk - the most gorgeous and premier shopping mall in Bali, with all the branded shops and even a Cinema Theatre. Not to mention you get the 24/7 supershops Circle K and Minimart at a 2 minutes walking distance too. The rooms were undoubtedly awesome - pretty spacious and well furnished, had a 42 inch TV, smooth Air Conditioning, a very large Room Safe (can fit laptops!), Mini Fridge, Telephone, ample charging sockets and a nice balcony.
Reviewed August 11, 2018
Dear Tahmid, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded August 11, 2018
Mercure Kuta Bali
9.6
Exceptional
Tahmid
Family with teens
Stayed 2 nights in August 2018
Hands down the BEST HOTEL in Kuta! A true all-rounder in every sector in my opinion!”
Wonderful location, fantastic rooms and facilities, super-swift and satisfying service through an amazing bunch of staff! For me, this hotel is a complete 10/10 except for a few minor flaws. Truly excellent location, just infront of Kuta beach and on top of that they had a Pizza Hut and a Starbucks on each side of the Hotel! 3 mins walk to Kuta square where you'd find Hard Rock Cafe, KFC, Wendy's along the way and most of the other popular local restaurants, bars and shops. If you walk mins to the right side, you'll get Beachwalk - the most gorgeous and premier shopping mall in Bali, with all the branded shops and even a Cinema Theatre. Not to mention you get the 24/7 supershops Circle K and Minimart at a 2 minutes walking distance too. The rooms were undoubtedly awesome - pretty spacious and well furnished, had a 42 inch TV, smooth Air Conditioning, a very large Room Safe (can fit laptops!), Mini Fridge, Telephone, ample charging sockets and a nice balcony. The toilets were very modern and had all the best fittings you could ask for, but the only complaint I have against this hotel is that, the toilets doesn't have any locks on the doors. It sure may be very romantic to walk into the toilet while your Wife is having a shower during your honeymoon stay but honestly it isn't a very pleasant scene to walk into the toilet and having to see your younger brother taking a poo, right? The bar, in my opinion - wasn't that much well equipped with good liquor. But they did have great breakfast and overall good extra amneties. The pool and the terrace were quite easily the high points of this hotel, in my opinion - they were exquisite to be exact. There was this blissful infinity pool overlooking the Kuta beach, and the terrace which had comfortable seats and easybeds lying everywhere so you could just relax by the fresh air of the beautiful sea while enjoying a fuzzy drink with a cigerrete in your hand, ANYTIME! (Accessible 24hrs)... And finally, the best part about Mercure K
Reviewed August 07, 2018
Dear Tahmid, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General manager
Responded August 08, 2018
Mercure Kuta Bali
7.6
Very good
Abdul from Malaysia
Solo traveler
Superior Double Bed
Stayed 3 nights in August 2018
Very good”
Location of the hotel is superb , i.e. at the heart of Kuta and close to the beach. Unfortunately, two negative points are:- 1. The bath towels were all old and yellowish 2. The absence of a study table. Otherwise, it is a great hotel.
Reviewed August 07, 2018
Dear Abdul, We are very grateful for your comments regarding your visit at Mercure Kuta Bali. It's nice for us to receive positive feedback / responses. We regret that you experienced things that did not meet your expectations; please let us apologize sincerely. At Mercure, we strive to provide better services to each guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of future problems. We are grateful for your willingness to share your concerns with us and we hope that you give us the opportunity to serve you better in the near future. Best regards, Tony Andrianto General Manager
Responded August 08, 2018
Mercure Kuta Bali
10.0
Exceptional
Azmeer from Malaysia
Couple
Stayed 1 night in April 2018
Awesome hotel!”
Quite cheap since the location is smack in front of Kuta Beach with Hard Rock cafe and other restaurants nearby including a new trendy shopping mall!!!
Reviewed August 02, 2018
Dear Azmeer, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded August 06, 2018
Mercure Kuta Bali
10.0
Exceptional
Sahil from India
Couple
Deluxe Ocean View Double
Stayed 2 nights in July 2018
Best experience.”
Gorgeous view of the ocean and beach. Lovely pool and amazing room.
Reviewed July 26, 2018
Dear Sahil, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded July 27, 2018
Mercure Kuta Bali
2.0
YouJoo from South Korea
Solo traveler
Superior Twin Bed
Stayed 1 night in July 2018
Over booking, seriously? ”
I can't believe that I had to move to another hotel because of the over booking. They said it was the problem of their booking system, but seriously? It ruined everything. It was my last day in Bali and it messed up all my plan. The worst thing, the new hotel-which is literally 5 stars hotel-was horrible. Dirty, humid, old building.. I don't want to think about it anymore.
Reviewed July 08, 2018
Dear YouJoo, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future. Looking forward to welcoming you again in the near future. With Best Regards, Tony Andrianto General Manager
Responded July 09, 2018
Mercure Kuta Bali
8.8
Excellent
Krishna from Indonesia
Family with young children
Superior Double Bed
Stayed 3 nights in July 2018
Good location value for money”
Perfetct location just a cross kuta beach. Not a big room but you should pick the new (renovated) room. Breakfast juat standart not a good but not bad
Reviewed July 06, 2018
Dear Krishna, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Responded July 09, 2018
Mercure Kuta Bali
8.0
Excellent
ENAWATI from Indonesia
Group
Superior Double Bed
Stayed 3 nights in April 2018
The price is quite expensive”
The price is quite expensive as many hotels around there with a cheaper price.
Reviewed June 28, 2018
Dear Enawati, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future. Looking forward to welcoming you again in the near future. With Best Regards, Tony Andrianto General Manager
Responded June 28, 2018
Mercure Kuta Bali
8.8
Excellent
Jimmy from Indonesia
Family with teens
Standard Twin Room
Stayed 2 nights in June 2018
Bagus dan cukuo memuaskan”
Lokasi sangat strategis, staff ramah dan sangat membantu, kebersihan cukup baik, handuk kasar dan agak kaku, warna sdh mulai pudar
Reviewed June 17, 2018
Jimmy yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Mercure Kuta Bali. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat kami, Tony Andrianto General Manager
Responded June 20, 2018
Mercure Kuta Bali
6.0
Kerri from Australia
Couple
Deluxe Ocean View Double
Stayed 2 nights in June 2018
Nice hotel. Friendly staff ”
Originally booked a deluxe ocean view room, upon arrival we were put in a different room as they are currently renovating the resort (we did not know this when booking). Our room was out dated, it stunk, there was mould on the bed. I was very unimpressed. As this was our last 3 nights in Bali I politely explained this and asked if we could be moved. We moved to another room which they classed as a downgrade as it was smaller but it was fully refurbished and new. Much nicer room. Buffet brekky was good, lots of variety. Nice pool on the roof top over looking Kuta beach.
Reviewed June 09, 2018
Dear Kerri, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that appropriate action has been taken with our room attendants and housekeeping supervisor to ensure this mistake does not happen again in the future. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager
Responded June 12, 2018
Mercure Kuta Bali
7.6
Very good
Rina from Indonesia
Family with young children
Superior Twin Bed
Stayed 1 night in April 2018
Very good”
Whats great for this hotel is the location and also their staff. The facilities is just so so. Stayed at refurbished room and I found some of the wallpaper began to flake off and the couch back keep detached from it's frame.
Reviewed June 08, 2018
Dear Rina, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager
Responded June 11, 2018
Mercure Kuta Bali
12345
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