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Explore the vibrant neighborhood of Hyde Park in London during your stay at Mercure London Hyde Park Hotel. Located near iconic attractions like Kensington Palace and Serpentine Lake, this hotel offers convenience and charm for two travelers. Start your day with a delightful breakfast before venturing out to explore nearby landmarks such as Harrods and Madame Tussauds London. Return to your well-appointed room with air conditioning, complimentary Wi-Fi, and a refreshing shower. Experience the convenience of guided tours and indulge in refreshing beverages at the bar. Discover the perfect blend of comfort and convenience at Mercure London Hyde Park Hotel. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of London
Check-in [24-hour]
100 meters to public transportation
Inside city center
Free Wi-Fi
Car park
Front desk [24-hour]
Fitness center
Restaurant
Bar
Airport transfer
Family room
3 travelers have booked today.
Based on 1,931 verified reviews
8.8
8.4
8.3
7.5
7.5
Location rating score
Value for money | 7.5 |
Distance to city center | 5.2 km |
Location rating | 8.8 |
Nearest airport | London City Airport (LCY) |
Distance to airport | 15.5 km |
Does Mercure London Hyde Park Hotel have a fitness center?
Mercure London Hyde Park Hotel features free 24-hour fitness center that is effortlessly located at the tip of your finger, allowing you to get your daily physical exercise in at any time of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.
Does Mercure London Hyde Park Hotel offer laundry services?
Yes! Mercure London Hyde Park Hotel offers laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
What is the typical travel time to the nearest airport from Mercure London Hyde Park Hotel?
The average travel time to get from Mercure London Hyde Park Hotel to the airport is 33 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.
What public parks are within range of Mercure London Hyde Park Hotel?
While lodging at Mercure London Hyde Park Hotel, enjoy your morning or evening walk at nearby park which include Talbot Square Gardens, Norfolk Square Garden, and Floating Pocket Park.
What are the property's policies for children's bedding at Mercure London Hyde Park Hotel?
Mercure London Hyde Park Hotel's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
What do past visitors like most about Mercure London Hyde Park Hotel?
Verified guests that stayed at Mercure London Hyde Park Hotel have given this property a rating of 8.832 for its remarkable location as the primary highlight for their stay.
What is the average rating that past Solo travelers' have given to Mercure London Hyde Park Hotel?
Past solo travelers that have stayed at this property have given Mercure London Hyde Park Hotel an average rating of 7.8. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Business travelers' have given to Mercure London Hyde Park Hotel?
Verified business travelers that have stayed at this property have given Mercure London Hyde Park Hotel an average rating of 7.8. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Couples' have given to Mercure London Hyde Park Hotel?
Verified couple travelers that have stayed at this property have given Mercure London Hyde Park Hotel an average rating of 7.8. You can look up on more descriptive customer reviews, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What is the typical rating that past Families with older children have given to Mercure London Hyde Park Hotel?
Past families with older children that have stayed at this property have given Mercure London Hyde Park Hotel an average rating of 7.0. You can search for more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Mercure London Hyde Park Hotel?
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated hours may be charged an additional fee.
Experience Luxury and Convenience at Mercure London Hyde Park Hotel
Welcome to Mercure London Hyde Park Hotel, a 4-star hotel located in the heart of London, United Kingdom. Built in 2014, this modern and stylish hotel offers a perfect blend of luxury, comfort, and convenience for both business and leisure travelers. With its prime location and excellent amenities, Mercure London Hyde Park Hotel is the ideal choice for your next stay in London.
Boasting 72 well-appointed rooms, Mercure London Hyde Park Hotel offers a range of accommodation options to suit every guest's needs. Each room is tastefully decorated with contemporary furnishings and features modern amenities such as air conditioning, flat-screen TV, minibar, and complimentary Wi-Fi. Whether you are traveling alone, with a partner, or with your family, you will find the perfect room to relax and unwind after a long day of exploring the city.
Check-in at Mercure London Hyde Park Hotel begins at 03:00 PM, allowing you ample time to settle in and start your London adventure. The friendly and professional staff will ensure a smooth and hassle-free check-in process, making you feel right at home. If you need to catch an early flight, the hotel's check-out time is until 12:00 PM, giving you enough time to pack up and bid farewell to this exceptional hotel.
When it comes to exploring the city, Mercure London Hyde Park Hotel offers easy access to some of London's most iconic landmarks and attractions. The hotel is located just 5.2 km from the city center, allowing you to easily visit popular sites such as Buckingham Palace, Big Ben, and the Tower of London. If you're flying in or out of London, the hotel is conveniently located only 33 minutes away from the airport, ensuring a stress-free journey.
At Mercure London Hyde Park Hotel, families with children aged 6 to 11 are welcomed with open arms. The hotel's child policy allows children in this age group to stay free of charge, making it an excellent choice for families looking for a comfortable and affordable stay in London. With its spacious rooms and convenient location, Mercure London Hyde Park Hotel is the perfect base for exploring the city with your loved ones.
Experience luxury, convenience, and exceptional service at Mercure London Hyde Park Hotel. Book your stay today and make unforgettable memories in the vibrant city of London.
Unwind and Enjoy at Mercure London Hyde Park Hotel's Entertainment Facilities
Mercure London Hyde Park Hotel offers a range of entertainment facilities to ensure a memorable stay for all guests. Whether you're in the mood for shopping, relaxing at the bar, or enjoying the tranquility of the hotel's garden, there is something for everyone to enjoy.
Indulge in a retail therapy session at the nearby shops, where you can explore a variety of high-end boutiques, trendy stores, and charming local shops. From fashionable clothing to unique souvenirs, you'll find everything you need just a stone's throw away from the hotel.
For those seeking a vibrant atmosphere, head to the hotel's bar and unwind with a refreshing drink. The bar offers a wide selection of beverages, including signature cocktails, fine wines, and craft beers. Sit back, relax, and soak in the lively ambiance as you enjoy your favorite drink.
Escape the hustle and bustle of the city and retreat to the hotel's beautiful garden. Surrounded by lush greenery, the garden provides a serene oasis where you can relax, read a book, or simply take a leisurely stroll. It's the perfect spot to unwind and recharge amidst the tranquility of nature.
With its convenient location near shops, a lively bar, and a peaceful garden, Mercure London Hyde Park Hotel ensures that guests have plenty of entertainment options to make their stay truly enjoyable.
Stay Active at Mercure London Hyde Park Hotel's Fitness Center
At Mercure London Hyde Park Hotel, staying active during your stay is made easy with our state-of-the-art fitness center. Whether you're a fitness enthusiast or just looking to squeeze in a quick workout, our well-equipped facility has everything you need to stay in shape. Open 24 hours a day, you can exercise at a time that suits you best, ensuring maximum flexibility for your busy schedule.
Our fitness center features a range of modern cardiovascular machines, including treadmills, stationary bikes, and elliptical trainers, perfect for getting your heart rate up and burning those extra calories. Additionally, we offer a selection of weight-training equipment to help you strengthen and tone your muscles.
Please note that while access to our fitness center is complimentary for hotel guests, there may be an additional charge for certain services and facilities. So why not make the most of your stay at Mercure London Hyde Park Hotel and maintain your fitness routine in our top-notch fitness center?
Convenience Facilities at Mercure London Hyde Park Hotel
Experience a seamless stay at Mercure London Hyde Park Hotel with its array of convenient facilities. From 24-hour room service to express check-in/check-out, this hotel ensures that all your needs are met with utmost efficiency.
Start your day with a hassle-free experience by taking advantage of the daily housekeeping service, ensuring that your room is always tidy and fresh. Whether you require laundry service or dry cleaning, the hotel's dedicated staff is on hand to take care of all your clothing needs.
For added peace of mind, the hotel offers safety deposit boxes to keep your valuables secure. The concierge is available to assist you with any requests or recommendations, ensuring that you make the most of your stay in London.
Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily keep in touch with loved ones or catch up on work. If you are a smoker, the hotel provides a designated smoking area for your convenience.
Additionally, the hotel offers luggage storage facilities, making it convenient for you to explore the city without the burden of carrying your bags. With express check-in/check-out, you can save time and make the most of your stay.
Mercure London Hyde Park Hotel takes pride in providing a seamless and convenient experience for all its guests. With its range of services and facilities, your stay in London will be nothing short of exceptional.
Convenient Transport Facilities at Mercure London Hyde Park Hotel
When it comes to transport facilities, Mercure London Hyde Park Hotel goes above and beyond to ensure a hassle-free and convenient experience for its guests. Whether you're exploring the vibrant city of London or attending a business meeting, this hotel has got you covered.
For those who prefer guided tours, the hotel offers a comprehensive ticket service, allowing you to easily book and arrange your sightseeing adventures. From iconic landmarks like the Tower of London to the world-renowned British Museum, you can effortlessly explore the city's rich history and culture.
If you're traveling by car, Mercure London Hyde Park Hotel provides a secure and convenient car park. You can rest assured knowing that your vehicle is in safe hands while you enjoy your stay. Additionally, the hotel offers a reliable taxi service, making it effortless to navigate the city and reach your desired destinations without any hassle.
With its excellent transport facilities, Mercure London Hyde Park Hotel ensures that your stay in London is not only comfortable but also convenient. Whether you're a leisure traveler or a business guest, you can rely on the hotel's commitment to providing seamless transportation services.
Delightful Dining Experiences at Mercure London Hyde Park Hotel
Indulge in a variety of delightful dining experiences at Mercure London Hyde Park Hotel. With an array of dining facilities to choose from, guests can savor delicious meals throughout their stay. Start your day with a scrumptious breakfast buffet featuring a wide selection of continental delicacies, ensuring you have a fulfilling start to your day.
For those seeking a quick caffeine fix or a casual bite, the coffee shop is the perfect spot. Enjoy a freshly brewed cup of coffee or choose from a range of light snacks and pastries. If you prefer the convenience of dining in the comfort of your room, the 24-hour room service is at your disposal, offering a diverse menu of delectable dishes delivered right to your doorstep.
The hotel also offers a shared kitchen facility, allowing guests to prepare their own meals if they prefer a personalized dining experience. Additionally, daily housekeeping ensures that the dining areas are always clean and well-maintained. For added convenience, grocery deliveries are available, allowing guests to stock up on their favorite snacks and beverages. At Mercure London Hyde Park Hotel, dining is not just a necessity, but a delightful experience that adds to the overall enjoyment of your stay.
Luxurious and Comfortable Rooms at Mercure London Hyde Park Hotel
Experience a delightful stay at Mercure London Hyde Park Hotel, where you will find a range of luxurious and comfortable rooms to suit your needs. Choose from a variety of room types, including the Cosy Double Room, Family Room, Junior Suite with 1 King Bed, Standard King, Standard Twin, and Superior 1 King or 2 Twins. Each room is thoughtfully designed to provide a relaxing and inviting atmosphere, ensuring a restful night's sleep.
When you book your stay at Mercure London Hyde Park Hotel through Agoda, you can enjoy the best prices available. Agoda offers competitive rates, guaranteeing that you get the most value for your money. Additionally, booking through Agoda provides a hassle-free experience, allowing you to easily browse and select the perfect room for your stay. With Agoda's user-friendly platform, you can conveniently book your preferred room type at Mercure London Hyde Park Hotel, ensuring a seamless and enjoyable booking process.
Discover the Serenity of Hyde Park in London
Nestled in the heart of London, Mercure London Hyde Park Hotel offers a prime location for guests to explore the iconic Hyde Park. Spanning over 350 acres, Hyde Park is a tranquil oasis amidst the bustling city, offering a serene retreat for both locals and visitors alike. With its lush greenery, sparkling lakes, and captivating wildlife, Hyde Park is the perfect place to escape the urban chaos and immerse yourself in nature.
As you stroll through the park, you'll encounter a myriad of attractions and activities to enjoy. Take a leisurely walk along the meandering paths, rent a paddleboat on the serene Serpentine Lake, or simply relax on the sprawling lawns and soak up the sun. Hyde Park is also home to several famous landmarks, including the stunning Italian Gardens, the majestic Diana, Princess of Wales Memorial Fountain, and the iconic Speaker's Corner, where free speech has been exercised for centuries.
In addition to its natural beauty, Hyde Park hosts a variety of events throughout the year. From music concerts and open-air theater performances to the annual Winter Wonderland festival, there is always something exciting happening in this vibrant park. Whether you are seeking a peaceful escape or a lively day out, Hyde Park offers a diverse range of experiences that will captivate and enchant visitors of all ages.
Convenient Transportation Options from London Airports to Mercure London Hyde Park Hotel
Located in the heart of Hyde Park, Mercure London Hyde Park Hotel is a stylish and contemporary hotel that offers a convenient base for exploring all that London has to offer. When it comes to reaching the hotel from London's airports, travelers have several transportation options to choose from.
If you are arriving at Heathrow Airport, the most convenient and efficient way to reach Mercure London Hyde Park Hotel is by taking the Heathrow Express train to Paddington Station. The journey takes just 15 minutes and offers a comfortable and hassle-free experience. From Paddington Station, the hotel is a short walk or a quick taxi ride away.
For those arriving at Gatwick Airport, the Gatwick Express train is the recommended mode of transportation. The train journey from Gatwick Airport to Victoria Station takes approximately 30 minutes. From Victoria Station, you can easily reach Mercure London Hyde Park Hotel by taking a short taxi ride or using the London Underground.
If you are flying into London City Airport, you can take the Docklands Light Railway (DLR) to Bank Station, and then transfer to the Central Line on the London Underground. From there, you can reach Lancaster Gate Station, which is within walking distance of the hotel.
No matter which airport you arrive at, reaching Mercure London Hyde Park Hotel is a breeze thanks to London's efficient public transportation system. With its prime location and easy access to major airports, this hotel is the perfect choice for both business and leisure travelers looking for a comfortable and convenient stay in London.
Discover the Best of London at Mercure London Hyde Park Hotel
Nestled in the heart of London, Mercure London Hyde Park Hotel offers easy access to some of the city's most iconic landmarks and attractions. Just steps away from the hotel, you'll find Hyde Park, a sprawling green oasis that offers a peaceful escape from the bustling city. Take a leisurely stroll through the park, rent a paddleboat on the Serpentine Lake, or enjoy a picnic with friends and family.
Art enthusiasts will be delighted to discover the Wallace Collection, located just a short distance from the hotel. This world-class museum houses an extensive collection of fine and decorative arts, including paintings, sculptures, furniture, and armor. Explore the elegant galleries and marvel at masterpieces by renowned artists such as Rembrandt, Titian, and Fragonard.
For those looking to indulge in some retail therapy, South Kensington is a must-visit destination. This vibrant neighborhood is home to an array of stylish boutiques, high-end department stores, and trendy cafes. Immerse yourself in the local culture as you wander through the charming streets, or satisfy your taste buds with a visit to one of the area's many gourmet restaurants. Whether you're seeking relaxation, culture, or shopping, Mercure London Hyde Park Hotel is the perfect base for exploring all that London has to offer.
Convenient Public Transport Stations Near Mercure London Hyde Park Hotel
Located in the heart of London, Mercure London Hyde Park Hotel offers easy access to several public transport stations, making it an ideal choice for both business and leisure travelers. The hotel is conveniently situated near Paddington (Circle & Bakerloo), Royal Oak Tube Station, Hyde Park Corner Tube Station, Queensway Tube Station, Bayswater Tube Station, Edgware Road Circle Line Tube Station, Paddington Railway Station, Knightsbridge Tube Station, Marble Arch Tube Station, and Lancaster Gate Tube Station.
With Paddington (Circle & Bakerloo) and Royal Oak Tube Station just a short walk away, guests can explore the city's top attractions with ease. Hyde Park Corner Tube Station, Queensway Tube Station, and Bayswater Tube Station are also within close proximity, providing convenient connections to various parts of London. Additionally, Edgware Road Circle Line Tube Station, Paddington Railway Station, Knightsbridge Tube Station, Marble Arch Tube Station, and Lancaster Gate Tube Station are easily accessible, allowing guests to easily navigate the city and visit popular landmarks, museums, and shopping districts.
Whether you're planning to visit Buckingham Palace, explore the vibrant Oxford Street, or take a leisurely stroll in Hyde Park, Mercure London Hyde Park Hotel's strategic location near these public transport stations ensures that you can effortlessly travel around the city and make the most of your stay in London.
Indulge in Culinary Delights at Mercure London Hyde Park Hotel’s Surrounding Restaurants
Located in the heart of London, Mercure London Hyde Park Hotel offers a plethora of dining options right at your doorstep. Whether you're craving authentic Indian cuisine or a taste of the Mediterranean, the hotel's surrounding restaurants have something to satisfy every palate. Just a short walk away, Dishoom Kensington offers a vibrant and lively atmosphere, serving up delicious Bombay-inspired dishes that are sure to tantalize your taste buds. For a taste of Italy, head over to Mercato Mayfair, a hidden gem that offers an array of Italian delicacies in a stylish and elegant setting. If you're in the mood for classic British fare, The Victoria in Paddington is the perfect choice, offering traditional pub food and a wide selection of beers and ales. Bizzarro, another nearby restaurant, offers a cozy and intimate dining experience, serving up authentic Italian dishes made with the freshest ingredients. For those craving fish and chips, The Mayfair Chippy is a must-visit, serving up perfectly crispy battered fish and hand-cut chips. The Serpentine Bar & Kitchen, located in the heart of Hyde Park, offers a picturesque setting and a diverse menu featuring everything from sandwiches to hearty salads. If you're in the mood for a hearty breakfast or a leisurely brunch, Bill's Baker Street Restaurant is the place to go, offering a menu filled with classic favorites and innovative twists. Islamic Halal and Ishtar are two nearby restaurants that specialize in Middle Eastern cuisine, offering a wide range of flavorful dishes such as kebabs, falafel, and hummus. For sushi lovers, Feng Sushi - Notting Hill is a must-try, offering a variety of fresh and expertly crafted sushi rolls. With such a diverse range of restaurants just steps away, Mercure London Hyde Park Hotel is the perfect choice for food enthusiasts looking to embark on a culinary journey in the heart of London.
Shop 'til You Drop at Mercure London Hyde Park Hotel
Located in the heart of London, Mercure London Hyde Park Hotel is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find the Fish Shop, where you can indulge in the freshest seafood delicacies. For those looking for unique home fragrances, Rachel Vosper is a must-visit boutique. If luxury fashion is what you're after, head to the iconic Harvey Nichols Department Store. For a taste of Havana, Havana Club is the perfect spot to browse Cuban cigars and rum. Hamilton's is a haven for art enthusiasts, showcasing a curated collection of contemporary artworks. Thomas Goode is a renowned purveyor of fine china, crystal, and silverware, while Marks & Spencer offers a wide range of high-quality clothing, food, and home products. Lhomme Designer Exchange is a treasure trove for designer fashion lovers, offering pre-loved luxury items. Connolly is a chic boutique that specializes in beautifully crafted leather goods. And last but not least, Thackeray Gallery is a haven for art lovers, showcasing a diverse range of contemporary art pieces. Whether you're in search of fashion, art, or unique treasures, Mercure London Hyde Park Hotel's surrounding shopping landmarks have something for everyone.
Affordable Luxury: Experience Mercure London Hyde Park Hotel at Competitive Prices
Looking for a luxurious stay in the heart of London without breaking the bank? Look no further than Mercure London Hyde Park Hotel. With an average room price of $314, this hotel offers exceptional value for money compared to the average price of a hotel room in London, which stands at $260.
At Mercure London Hyde Park Hotel, you can indulge in a comfortable and stylish room without compromising on quality. The hotel boasts modern amenities, elegant decor, and a prime location near Hyde Park, one of London's most iconic landmarks. Whether you're visiting for business or leisure, you'll find everything you need for a memorable stay.
Not only does Mercure London Hyde Park Hotel offer competitive prices, but it also provides excellent service and a range of facilities to enhance your experience. From a 24-hour front desk and concierge service to complimentary Wi-Fi and a delicious breakfast buffet, this hotel goes above and beyond to cater to your needs. So why settle for an average hotel when you can enjoy affordable luxury at Mercure London Hyde Park Hotel?
Excellent Service and Fantastic Location
Mercure London Hyde Park Hotel offers an exceptional experience with its excellent service and fantastic location. Guests have praised the helpful and friendly staff, with special mention of Brandon, who goes above and beyond to ensure a pleasant stay. The hotel's breakfast is also highly regarded, providing a delicious start to the day. Situated in a prime location, guests can easily explore the vibrant city of London, with Hyde Park just a stone's throw away. Whether you're visiting for business or leisure, Mercure London Hyde Park Hotel guarantees a memorable stay with its top-notch service and unbeatable location.
A Delightful Stay at Mercure London Hyde Park Hotel
Discover a truly delightful stay at Mercure London Hyde Park Hotel, where customer reviews consistently praise the hotel's exceptional qualities. With an overall rating of 8.1, it's clear that guests are thoroughly satisfied with their experience here. From the moment you step into the hotel, you'll be greeted by a warm and friendly staff who are dedicated to ensuring your stay is nothing short of perfect. With a remarkable staff performance rating of 8.7, you can expect attentive service and a genuine willingness to assist with any request.
One of the standout features of this hotel is its unbeatable location. With a rating of 8.8 for location, Mercure London Hyde Park Hotel is perfectly situated for exploring all that London has to offer. Whether you're looking to visit iconic landmarks like Buckingham Palace or explore the vibrant shopping streets of Oxford Street, you'll find everything conveniently within reach. The hotel's proximity to Hyde Park also allows guests to enjoy leisurely strolls or picnics in one of London's most beautiful green spaces, providing a peaceful oasis in the heart of the city.
Cleanliness is another aspect that guests consistently rave about at Mercure London Hyde Park Hotel. With a rating of 8.4 for cleanliness, you can rest assured that the hotel maintains impeccable standards when it comes to hygiene. From the spotless rooms to the well-maintained common areas, every corner of the hotel exudes a sense of cleanliness and freshness. This attention to detail ensures that guests can relax and unwind in a clean and comfortable environment, enhancing the overall experience of their stay.
Very good7.5
Facilities
Excellent8.8
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Provided by verified guests of
Very good
It was close to Paddington Station, and although it wasn't spacious, the room was clean and comfortable! The access from the airport was good, and there were restaurants and pubs nearby, which made for an enjoyable stay!
Dear Ruka, Thank you for your review! We’re glad to hear that you found our location convenient and enjoyed the beauty and comfort of your room. It’s great to know that you appreciated the easy access from the airport and the nearby restaurants and pubs. We hope to welcome you back for another pleasant stay soon! Kind Regards, Imed Chikhaoui
The room is small, but it's just a 3-minute walk from Paddington station, making it easy to get to any major station. It was a very comfortable hotel.
It's kind, clean, and has a good location. However, if the room is near the entrance, it might be noisy, so please mention it during check-in! I was assigned a room near the entrance and had to change it once.
Dear Jungwon, Thank you for your review! We’re glad to hear that you found our hotel friendly, clean, and well-located. We apologies for any inconvenience caused by the noise near the entrance. Please don’t hesitate to let us know your room preference during check-in, and we’ll do our best to accommodate you. We appreciate your feedback and hope to welcome you back soon! Kind Regards, Imed Chikhaoui
The overall room is tidy and clean. If there are any flaws, the hotel will correct them immediately.
100 meters to public transportation
Located in heart of London
Currency exchange
Free Wi-Fi in all rooms!
“Mixed feelings about this hotel ”
I arrived at the hotel after 22 hour flight from Melbourne Australia to be told that my room was not available because of maintenance issues. The girl then told me they would put me in the basement in a family room. I asked to look at it first when she opened the door and noticed the carpet which was extremely dirty. Like nothing I’ve had seen in a hotel before as this was my only option. I utilise the room for one night and complained to reception the following morning where I was advised that they had no idea why I was told my room wasn’t available. I was an asked to pick up my bags and they would move them to the room that I had originally booked which was on the fifth floor small but very clean. So as you can see, I’ve got mixed feelings about this place. If I got my room the first night I would’ve given it five stars.
Dear Jayne, Thank you for sharing your experience. We sincerely apologise for the inconvenience you faced upon arrival and the condition of the initial room. We're glad to hear that the room you originally booked met your expectations. Your feedback is important to us, and we'll address these issues to ensure a better experience for future guests. We hope to have the opportunity to provide you with a five-star stay next time. Kind Regards, Imed Chikhaoui