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Mercure Padang Hotel
Junior King Suite - Guestroom, Mercure Padang Hotel in Padang
Exterior view, Mercure Padang Hotel in Padang
Lobby, Mercure Padang Hotel in Padang
Lobby, Mercure Padang Hotel in Padang
Interior view, Mercure Padang Hotel in Padang
Interior view, Mercure Padang Hotel in Padang

Removed from saved list

8.2

Excellent

1,202 reviews

1,202 reviews

Housekeeping19
View8
Breakfast7
See map
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Museum Adityawarman
2.1 km
China Town
2.8 km
Anai Valley Waterfall
5.0 km
Air Manis Beach
5.9 km
Pasumpahan Island
20.4 km
Closest landmarks
Puskesmas Pembantu Purus 5
130 m
Natasha Skin Care
230 m
Danau Buatan Cimpago
270 m
Klinik Praktek Dokter
280 m
Rumah Sakit Khusus Bedah Ropanasuri
780 m

Mercure Padang Hotel

Jl Purus IV No 8, Padang Barat, Padang, Indonesia, 25115 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Padang Barat, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Pulau Pagang as well as Pantai Padang Taplau nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Inside city center

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [indoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Padang every 6 minutes on Agoda.com
Value for money8.1
Distance to city center1KM
Location rating8.3
Nearest airportMinangkabau International Airport (PDG)
Distance to airport18.0 km

Rooms available at Mercure Padang Hotel

Excellent
Room comfort & quality

8.2

Junior King Suite
...
  • Room size: 39 m²/420 ft²
  • Pool view
  • 1 king bed & 1 king bed
Enter dates to see prices
Superior King
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed & 1 king bed
Enter dates to see prices
Deluxe
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 king bed & 1 king bed
Enter dates to see prices
Superior Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 single bed & 2 single bed...
Enter dates to see prices
JUNIOR SUITE Junior Suite With 1 King Size Bed
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices
Junior Suite
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices
1 KING EXECUTIVE SUITE
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Superior Double Room
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Junior Suite
...
  • Room size: 24 m²/258 ft²
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices

Frequently asked questions

Does Mercure Padang Hotel offer spa services?

You can benefit from your stay at Mercure Padang Hotel far more by enjoying the benefits of the property's available spa services that are offered for all its valuable guests to make your evening or night even better.

Does Mercure Padang Hotel provide laundry services?

Yes! Mercure Padang Hotel offers laundry service at your disposal for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

What types of facilities are available for kids at Mercure Padang Hotel?

While on holiday break with your loved ones, your kids can also experience the fun in sports and recreation facilities made available at Mercure Padang Hotel which include kids club and kids pool.

What procedures does Mercure Padang Hotel take in terms of hygiene, safety, and cleanliness?

Mercure Padang Hotel meet our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes prepared with temperature check for guests and staff, staff trained in safety protocol, free face masks, and doctor/nurse on call for additional safety measures and hygiene protocols.

What interesting attractions are near by Mercure Padang Hotel that are in walking distance?

While lodging at Mercure Padang Hotel, jump start your trip by checking out the nearest attractions that are within walking distance to the property which include Pantai Padang Taplau and Danau Buatan Cimpago.

What public parks are close by Mercure Padang Hotel?

While lodging at Mercure Padang Hotel, indulge in your morning or evening stroll at nearby park which include Taman Tugu Air Mancur Rumah Gub. Sumbar, Taman Simpang Rasuna Said, and Taman Masjid Raya Sumatera Barat.

What are the property's policies for children's bedding at Mercure Padang Hotel?

Mercure Padang Hotel's policy concerning children's bedding considers guests age 16 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How long do guests typically stay at Mercure Padang Hotel?

Verified past guests that have stayed at Mercure Padang Hotel had an average nightly stay of 1 night at this property.

What payment cards are accepted at Mercure Padang Hotel?

Mercure Padang Hotel accepts up to 3, with payment card options including Visa, MasterCard, and Cash.

What is the typical rating that past Group travelers have given to Mercure Padang Hotel?

Past group travelers that have stayed at this property have given Mercure Padang Hotel an average rating of 8.2. You can look up more detailed customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Mercure Padang Hotel?

The nearest train, metro, or bus station is Pasar Alai, 1909.17 m away from Mercure Padang Hotel.

What time is check-in and check-out at Mercure Padang Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified periods may be charged an additional fee.

What people love about Mercure Padang Hotel

  • 9.2

    Exceptional
    Cleanliness

    "Clean hotel."

    Ahmad

    |

    April 21, 2023

  • 9.6

    Exceptional
    Location

    "Nice hotel near from padang beach, complete facility and enjoy with my family."

    TASLIM

    |

    March 23, 2021

  • 8

    Very good
    Location

    "Excellent location."

    Faizah

    |

    December 15, 2020

Overall rating:

8.2

Excellent
1,202 reviews
Cleanliness
8.6
Facilities
8.5
Location
8.3
Read all reviews >
What travelers say they love:
Friendliest, patient and helpful staff.
Rex from United States
Group
More about Mercure Padang Hotel

More about Mercure Padang Hotel

Experience Luxury and Comfort at Mercure Padang Hotel

Mercure Padang Hotel is a 4.0 star hotel located in Padang, Indonesia that offers a wide range of facilities for guests to enjoy. From the 24-hour room service, shops, coffee shop, bar, and laundry service, to the restaurant, safety deposit boxes, airport transfer, and valet parking, this hotel has everything you need for a comfortable stay. The hotel also features a concierge, air conditioning, hair dryer, television, mini bar, satellite/cable TV, massage, fitness center, sauna, spa, outdoor pool, poolside bar, and Wi-Fi in public areas. Guests can take advantage of the car park, designated smoking area, free Wi-Fi in all rooms, BBQ facilities, luggage storage, daily housekeeping, laundromat, taxi service, halal restaurant, kosher restaurant, breakfast buffet, continental breakfast, car park onsite, self-parking, car park free of charge, car park charges applied, and free fitness center. With all these facilities, Mercure Padang Hotel is the perfect choice for a luxurious and comfortable stay in Padang.

Room Types at Mercure Padang Hotel

Mercure Padang Hotel offers a variety of room types to suit every traveler's needs. Choose from the Deluxe room with 1 King Bed or 2 King Beds, the spacious Junior King Suite with 1 King Bed and 1 King Bed, the cozy Superior King room with 1 King Bed, or the comfortable Superior Twin room with 2 Single Beds and 1 Single Bed. Each room is thoughtfully designed to provide a comfortable and relaxing stay for guests visiting Padang, Indonesia.

Great Service, Clean Rooms, and Excellent Location

Mercure Padang Hotel has received rave reviews from its customers, with many praising the hotel's great service, clean and spacious rooms, and excellent location. Guests have enjoyed the comfortable and firm mattresses, complete facilities, and proximity to Padang Beach. The staff has been described as helpful, friendly, and knowledgeable, making guests feel welcome and taken care of. The hotel's relatively new status has not stopped it from impressing guests with its delicious food and overall cleanliness. With all these positive reviews, it's no wonder why Mercure Padang Hotel is a top choice for travelers visiting Padang, Indonesia.

Experience a Memorable Stay at Mercure Padang Hotel

Mercure Padang Hotel in Padang, Indonesia has received excellent customer ratings across various categories. Guests have praised the hotel for its exceptional cleanliness, convenient location, and outstanding facilities. The hotel's staff performance has also been commended by many guests for their friendly and attentive service. Additionally, guests have found the hotel's rooms to be comfortable and well-equipped. While the food and dining category received a slightly lower rating, guests have still enjoyed their dining experience at the hotel. Overall, Mercure Padang Hotel provides a memorable stay with its top-notch facilities, attentive staff, and prime location.

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Amenities and facilities

Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

24 mentions

Food & Dining

21 mentions

Swimming Pool

21 mentions

Breakfast

18 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Low floor available
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Sofa
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Halal
Restaurants on site
ATLANTIS
  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jl Purus IV No 8, Padang Barat, Padang, Indonesia, 25115
Excellent
Location

8.3

Airports
  • Minangkabau International Airport (PDG)
    18.0 km
  • Depati Parbo Airport (KRC)
    178.7 km
Public transportation
  • Pasar Alai
    1.9 km
  • Simpang Haru
    2.5 km
Hospital or clinic
  • Puskesmas Pembantu Purus 5
    130 m
Convenience store
  • Mitra Swalayan Grocery Store
    690 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Museum Adityawarman
    2.1 km
  • China Town
    2.8 km
  • Anai Valley Waterfall
    5.0 km
  • Air Manis Beach
    5.9 km
  • Pasumpahan Island
    20.4 km
  • Sikuai Island
    21.3 km
  • Pulau Pagang
    24.9 km
Nearby landmarks
  • Puskesmas Pembantu Purus 5
    130 m
  • Natasha Skin Care
    230 m
  • Danau Buatan Cimpago
    270 m
  • Klinik Praktek Dokter
    280 m
  • Rumah Sakit Khusus Bedah Ropanasuri
    780 m
  • Haji Agus Salim Stadium
    810 m
  • Klinik Gigi Sehat
    810 m
  • PUSKESMAS PADANG PASIR
    830 m
  • RS MATA SITAWA
    900 m
  • Laboratorium Klinik Pramita
    910 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out from02:00
  • Check-out until12:00
  • Reception open until23:00
Getting around
  • Airport transfer fee185000 IDR
  • Distance from city center1KM
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)128572 IDR
The property
  • License Id / Local Tax ID/ Entity Name0
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 146
  • Room voltage220
  • Year property opened2011
  • Most recent renovation2016

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Padang Hotel from real guests

Provided by verified guests of Agoda
8.2
Cleanliness8.6
Facilities8.5
Location8.3
Room comfort and quality8.2
Service8.2
Value for money8.1
High score for Padang
Rating
9+ Exceptional (108)
8-9 Excellent (87)
7-8 Very Good (165)
6-7 Good (69)
<6 Below Expectation (54)
Time of the year
Mar - May (118)
Jun - Aug (125)
Sep - Nov (74)
Dec - Feb (166)

Show reviews that mention 

Showing 483 verified guest comments
12345
9.2
Exceptional
Ondrej from Indonesia
Couple
Superior Twin
Stayed 1 night in November 2022

Still new and modern hotel in Padang”

Not so many tourist coming to West Sumatra and the Mercure hotel in Padang is the best choice to stay in a few nights. The maintaining of the hotel rooms is not on the top like in Jakarta or in Bali but still on the good level. Very tasty food. Just the breakfast was with not so many choices and the traditional food may be very spicy for someone. Great staff!

Reviewed January 03, 2023

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Dear Mr.Ondrej We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Responded January 04, 2023
Mercure Padang Hotel
10.0
Exceptional
Z from Malaysia
Family with teens
Superior King
Stayed 2 nights in January 2020

Great Hotel ! ”

Everything is great ! Comfortable, clean, spacious room and the best service from the staff.

Reviewed February 04, 2020

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10.0
Exceptional
Terry from Australia
Solo traveler
Superior Twin
Stayed 1 night in July 2022

Great hotel”

Quality hotel with great facilities and food

Reviewed July 26, 2022

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Dear Terry, We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Responded July 28, 2022
Mercure Padang Hotel
9.6
Exceptional
Budi from Indonesia
Family with young children
Superior Twin
Stayed 1 night in May 2022

Nice and clean hotel”

Room is tidy and clean with swimming pool facility suitable for children to spend time with.

Reviewed May 05, 2022

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Dear Mr. Budi, We very much appreciate your comments regarding your stay at Mercure Hotels Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Responded May 07, 2022
Mercure Padang Hotel
8.8
Excellent
Taryn from Indonesia
Couple
Superior King
Stayed 1 night in September 2021

Clean hotel, no breakfast for Ferry Travelers”

We stayed only 1 night at Mercure Hotel, in transit on the way to The Mentawais. We paid extra for the breakfast, but upon arrival we were told the Fast Boat leaves super early so we left the hotel at 5.20am to take the ferry to Tua Pejat. The breakfast box they offered had a portion of scrambled eggs and a black coffee only. Do not book the breakfast package if you are taking the ferry! Additional note: the fast boat actually departs for Tua Pejat at 7am. The website is incorrect and the staff at Mercure told us to arrive by 5.30am to secure tickets. At the moment, with the low tourism due to covid, there is no need to arrive to purchase a ticket before 6.30am In this case, you can book the breakfast and eat before you go! We wish we knew this. We were waiting 2 hours before the boat left (it was running late and left at 7.30am). The rooms at Mercure are clean and the bed is very comfortable with a nice firm mattress. Shower water pressure is great. We stayed in a room on the 6th floor and it was quiet and very comfortable. We ordered Beef Burgers in the restaurant for dinner which were a simple small patty in a cheap bun with a lettuce leaf. Not very gourmet or exciting at all (we expected at least slices of cucumber, tomato and grated carrot as per a usual burger!) Overall, it was fine for a 1 night stay over and a good nights sleep!

Reviewed September 13, 2021

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Dear Taryn Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded June 23, 2023
Mercure Padang Hotel
10.0
Exceptional
Ricky from Indonesia
Business traveler
Superior Twin
Stayed 3 nights in October 2022

Exceptional”

Best hotel and facility

Reviewed November 18, 2022

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Dear Pak Ricky, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded November 21, 2022
Mercure Padang Hotel
9.6
Exceptional
TASLIM from Indonesia
Family with young children
Superior King
Stayed 1 night in August 2020

Exceptional”

Nice hotel near from padang beach, complete facility and enjoy with my family. Large room and comfort, but stay in covid situation make your experience not perfect

Reviewed March 23, 2021

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Dear Bapak Taslim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Responded June 23, 2023
Mercure Padang Hotel
9.2
Exceptional
dian from Indonesia
Family with young children
Superior King
Stayed 1 night in July 2022

Pleasant and comfortable stay”

Room clean and comfy, breakfast varied and fairly delicious, kids love the pool, unfortunately the ocean view from the pool is blocked by establishment near the beach.

Reviewed July 08, 2022

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Dear Dian, I am delighted to read your review and thank you for sharing this kind review with us. We are grateful you chose to stay with us during your visit to Padang. Your generous words regarding your experience here has been shared with the team, and it is appreciated by all. We look forward to welcoming you back at Mercure Padang. Sincerely.

Responded July 28, 2022
Mercure Padang Hotel
10.0
Exceptional
farilaila from Indonesia
Family with young children
Superior King
Stayed 1 night in June 2022

Food”

Breakfast was good

Reviewed June 29, 2022

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Dear Farilaila, I am delighted to read your review and thank you for sharing this kind review with us. We are grateful you chose to stay with us during your visit to Padang. Your generous words regarding your experience here has been shared with the team, and it is appreciated by all. We look forward to welcoming you back at Mercure Padang, Sincerely,

Responded July 28, 2022
Mercure Padang Hotel
10.0
Exceptional
MICHAEL from Australia
Solo traveler
Superior King
Stayed 1 night in February 2020

Exceptional”

Perfect for the 1 day stopover

Reviewed February 29, 2020

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10.0
Exceptional
Glen from Australia
Solo traveler
Superior Twin
Stayed 2 nights in March 2020

Absolutely brilliant !!”

Every thing was unreal

Reviewed March 26, 2020

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10.0
Exceptional
Lisda from Indonesia
Business traveler
Superior Twin
Stayed 1 night in April 2021

good hotel”

recommended

Reviewed April 28, 2021

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Dear Ibu Lisda, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Responded June 23, 2023
Mercure Padang Hotel
8.8
Excellent
Nikodemus from Indonesia
Business traveler
Superior Twin
Stayed 2 nights in November 2022

Good clean standard hotel”

Good and clean, food can be improved on the variation

Reviewed November 22, 2022

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Dear Nikodemus, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded November 28, 2022
Mercure Padang Hotel
8.0
Excellent
Anthony from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in November 2021

The TV was broke, but the room clean and comfy”

The TV was broken and I could have rung someone but in the end, decided that sleep was more important. The party in Cafe area until 11 pm meant that I didn't actually get to sleep though. Don't book 1st floor rooms on weekends.

Reviewed November 08, 2021

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Dear Anthony, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Responded March 10, 2023
Mercure Padang Hotel
7.6
Very good
Muhammad from Singapore
Couple
Deluxe
Stayed 2 nights in March 2020

Weekend getaway ”

Was very disappointed with the lack of communication with the staff internally. 1) we called the operator and asked what time the gym closed and they told us at 11pm. We came down at 9:15pm and to our disappointment, it’s closed at 9pm. We went to the lounge for a drink. We were greeted and welcomed by a fantastic staff Rahmat. Very knowledgeable and great service. Good job. 2) we got back to the hotel from a 3 hour drive and it was at about 12:10 midnight. We went to the reception and ask if the restaurant is still open and what time it closes. I was told that the restaurant closes at 1am. So, we went to the restaurant at about 12:15am and to our surprise, they told us it’s closed and they are setting up for breakfast. The hotel management definitely need to look into this matter. If it says close at 1am, I assume the last order is 12:30am. So, 12:15am is still acceptable. We were very hungry and disappointed. The management definitely needs to look into this matter.

Reviewed March 17, 2020

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8.0
Excellent
Faizah from Indonesia
Business traveler
Stayed 3 nights in June 2013

Hotel by the Beach”

Excellent location. The property is clean. I enjoyed my stay.

Reviewed December 15, 2020

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8.4
Excellent
Budi from Indonesia
Business traveler
Superior Twin
Stayed 1 night in May 2021

recommended hotel”

everything quite oke

Reviewed March 30, 2022

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Dear Pak Budi, I am delighted to read your review and thank you for sharing this kind review with us. We are grateful you chose to stay with us during your visit to Padang. Your generous words regarding your experience here has been shared with the team, and it is appreciated by all. We look forward to welcoming you back at Mercure Padang. Best regards Subhan H.Sahbana General Manager

Responded April 11, 2022
Mercure Padang Hotel
6.4
Good
Zaiton from Malaysia
Couple
Superior Twin
Stayed 1 night in January 2023

A great disappointment to the brand”

I have a long list of basic requirements that the hotel was not able to fulfil. The staff are great though. I will definitely not return to this hotel.m

Reviewed January 02, 2023

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Dear Mrs.Zaiton Thank you for taking the time to leave your comments following your stay with us at the Mercure Padang. I am very sorry to hear that you were disappointed with our facilities. As always we do try to ensure that our guests are happy whilst staying with us. Thank you for your compliment about our staff and its appreciated by all. We do hope to have another chance to welcome you back the next time you are in Padang. Sincerely.

Responded January 04, 2023
Mercure Padang Hotel
6.8
Good
CHARAF from Indonesia
Family with young children
Deluxe
Stayed 1 night in March 2022

Not the best deal”

We were there with family. For an International hotel, it was very so so

Reviewed April 13, 2022

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Dear Charaf, Thank you very much for taking the time to share your experience during your stay with us. I am very sorry to hear that you were disappointed during staying with us unfortunately you give us no specific addressed to improve it. As always we do try to ensure that our guests are happy whilst staying with us, and ensure our guests the best stay with us. Once again, I am truly sorry that we did not meet your expectations during your stay and I hope one day we will be able to welcome you back and give us the opportunity to serve you better. Warm regards, Subhan H.Sahbana General Manager

Responded April 16, 2022
Mercure Padang Hotel
6.8
Good
Yiow from Singapore
Business traveler
Superior King
Stayed 3 nights in January 2020

There are no other choices in Padang. ”

Gym was too stuffy

Reviewed January 10, 2020

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