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Mercure Pattaya Ocean Resort
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Lobby
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8.0 Very good guest rating
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"i like everything about the hotel"

WaleedEgypt
Interior view
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8.2 Excellent location
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8.2Location

Mercure Pattaya Ocean Resort

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Very good
Based on 1670 reviewsSee what guests said
8.0
85% would recommend to a friend
  • 250 meters to the beach

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Air conditioning

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Room choices
Superior Twin
...
  • 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
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Suite Ocean View King Bed
...
  • Ocean view
  • 35 m²/377 ft²
  • 1 double bed
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Superior King Room
...
  • No view
  • 26 m²/280 ft²
  • 1 king bed
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Superior Ocean View King
...
  • Ocean view
  • 26 m²/280 ft²
  • 1 king bed
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Deluxe Ocean View King Room
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  • Ocean view
  • 26 m²/280 ft²
  • 1 king bed
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Deluxe Twin Room with Ocean View
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  • 26 m²/280 ft²
  • Shower
  • 2 single beds
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Twin Superior
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    Twin Deluxe Ocean View
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      Double Or Twin Superior
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        Have a question for Mercure Pattaya Ocean Resort?

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        Verified guest reviews

        Agoda Reviews (1670)Booking.com Reviews (1021)
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        Cleanliness8.4
        Facilities8.1
        Location8.2
        Room comfort and quality8.1
        Service8.1
        Value for money7.8
        Provided by verified guests of Agoda
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        Showing 1344 verified guest comments
        12345
        8.8
        Lance from Australia
        Solo traveler
        Superior King Room
        Stayed 11 nights in November 2017
        Everything you need and a good location
        Very nice and clean room. Staff were very helpful and friendly. Overall a very relaxing stay.
        Reviewed November 24, 2017
        Dear Sir / Ma'am Thank you for taking the time to share your valued feedback reflected recent stay experience and strong support to our entire service and operations. I'm delighted to learn that you have had an enjoyable time whilst visited Pattaya and enjoyed with our hospitality as well as facilities, also happy to know that our staff's service even made your stay more comfortable. Thank you for writing nice comments and I am looking forward to welcome you again on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        10.0
        Jia from China
        Family with teens
        Superior Twin
        Stayed 3 nights in November 2017
        Good location, swimming pool and good food.
        Good location, swimming pool and good food. My kids love very much.
        Reviewed November 16, 2017
        Dear Sir Thank your taking out time for writing your comments about recent stay with us. I am delighted to learn that you and your family had a memorable time here and very glad that our pleasant hospitality, comfortable accommodation and other facilities were up to your expectations, indeed to hear that Your kids loved the swimming pool very much. Guest feedback is very important to us and we learn from our guest that what is good and where to improve more therefore we will continue to improve our services. Thank you again and I will look forward to welcome you again on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        4.4
        Jeffrey from Singapore
        Family with young children
        Suite Ocean View King Bed
        Stayed 1 night in November 2017
        First & Last stay w Mercure
        This is our first and last time staying at Mercure Pattaya. We booked the Ocean Suite for one night which was apparently one of the “better” rooms that the hotel has to offer but it was small and the layout was odd. It has a small living room and a master bed room which was separated by the toilet but that’s fine since we are here for the water park playground for the kids. So right after we checked in, we headed to the playground and were pretty disappointed by the facilities and the service. First of all, the water park is located at level 1 the same level as the lobby which means its pretty crowded for the most part of the day. There are no “anti slip” carpets to stop you or your kids from slipping since it’s just wet marble flooring. And due to the ridiculous hotel policy to leave your pool towels behind after use....even if you just need one for the kid in case they catch a cold the floor is also perpetually wet for the most part of the day since people are just walking in and out in their swimsuit thru the lobby. So if you are still intending to visit. Bring your own room towel down to the pool for your kids then ask for new towels from room service and pray they won’t charge you for “delivery fee” Which brings me to the next ridiculous point of this hotel. Delivery fees. In the evening, we bought ourselves some fruits from the night market back to the hotel. To our surprise, the drawers were empty. There were neither cutlery nor side plates available. So we called room service and was quickly directed to the restaurant where I was given my 2nd surprise of the day. I was told that, to bring forks and side plates up we needed to pay 60 baht for “delivery fee” or alternatively, we can come down to the kitchen to pick it up ourselves. I hardly write reviews and this holiday experience in Pattaya will definitely be an “unforgettable” and a “regretful” one. If you are looking for a place to bring your kids with a decent beach, superb water playground
        Reviewed November 12, 2017
        Dear Sir Thank you for writing your valuable feedback about your recent stay with us. It is sad to learn that your stay wasn't match with your expectations, kindly accept my sincere apologies, we have charge for additional services. Kindly note that Mercure is a midscale brand so our rooms might not be the biggest in the category but are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards. Dry off signage are placed at both swimming pools side in order to inform the guests that please dry off with towel before entering the building which can prevent from slipping on the floor, pool towels are provide to use at swimming pool only. I would like to assure you that we are committed to continually improve our product and service to offer an amazing experience to our guests and I do hope that we will have the pleasure of welcoming you again in the future. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        10.0
        Waleed from Egypt
        Family with young children
        Superior Twin
        Stayed 2 nights in November 2017
        very very very very very very good
        i like everything about the hotel
        Reviewed November 12, 2017
        Dear Sir I'm delighted to learn that you have had an enjoyable time whilst visited Pattaya and enjoyed with our hospitality as well as facilities as well as your overall experience was memorable since the time of check-in until fond farewell. I will share your feedback with my team and I am sure this will be huge encouragement for them. Thank you once again and I will look forward to welcome you back and serving you more warm hospitality in future. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        8.0
        Sapphira from Thailand
        Family with young children
        Superior Ocean View King
        Stayed 3 nights in April 2017
        Good, central hotel
        It was good to try out this hotel. Centrally located and good standard room and breakfast. There are lots of hotels in Pattaya to try out so won't necessarily be back but was fine to experience.
        Reviewed November 08, 2017
        Dear Sir It is absolute pleasure to receive your wonderful feedback about recent stay with us. I am glad to read that you have enjoyed your stay with us and hotel facilities matched up to your expectations.. It’s good to know that location was well suited to you; your feedback is huge motivation for us and will continue to provide excellent service experience to all our guests in future. We will be pleased to serve you again on your next trip to pattaya. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        9.6
        Pongpat from Thailand
        Family with young children
        Superior King Room
        Stayed 1 night in July 2017
        Water park paradise
        Pool with a lot of children stuffs, our kids love it.
        Reviewed October 24, 2017
        Dear Sir/Ma'am Thank your taking out time for writing your comments about recent stay with us.I am delighted to learn that you and your family had a memorable time here and very glad that our pleasant hospitality, and other facilities made your stay joyful and enjoyable one. Its pleasure to read that your kids had great fun at Water Park. Thank you again and I will look forward to welcome you again on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        8.0
        OI from Hong Kong
        Family with teens
        Superior Twin
        Stayed 2 nights in October 2017
        Very good
        nice pool, spacious room, clean
        Reviewed October 24, 2017
        Dear Sir/Ma'am Thank your taking out time for writing your comments about recent stay with us.I am delighted to learn that you had a memorable time here and very glad that our pleasant hospitality, comfortable accommodation, nice swimming pool and other facilities made your stay joyful and enjoyable one. Thank you again and I will look forward to welcome you again on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        10.0
        Au from Malaysia
        Family with young children
        Deluxe Ocean View King Room
        Stayed 1 night in October 2017
        very good hotel for family holiday
        If hotel can provide the shuttle bus services will be perfect. One more is the room room room air conditioner not really cool enough. Please take look into this point.
        Reviewed October 22, 2017
        Dear Sir/Ma'am Thank you for writing your feedback about your stay with us, I am pleased to learn that you have had a wonderful experience here and enjoyed the overall facilities and services. I have noted your comment about room Air conditioning and rest assured that I will address the issue with engineering team to check and fix it right away. Thank you for the great suggestion shuttle bus service however the main beach road and second road are on 5 minutes walking distance and they charge only 10 THB/person to reach near by places. It was our pleasure to welcome and serve you here and I will look forward to repeat the same in future. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        10.0
        chai from Malaysia
        Solo traveler
        Superior Twin
        Stayed 2 nights in March 2017
        Exceptional
        Value for money and definitely will back again
        Reviewed October 15, 2017
        Dear Sir We appreciate your great comments about recent stay with us and thank you for staying with us. It is great pleasure to serve you every time and you are a patron to our hotel. I will share your feedback with team and I am sure they will like it. Thank you again and I believe you next trip will be as pleasant as previous one. Best Regards Vikrant Chauhan Operations Manager
        Responded October 16, 2017
        Mercure Pattaya Ocean Resort
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        3.2
        Peter from United Kingdom
        Couple
        Superior Ocean View King
        Stayed 4 nights in October 2017
        Poor staff
        Pro- food was very good Cons- Staff were rude; Housekeeping didn’t clean the cups in the room twice (I even put rubbish in it for the second day hoping that would indicate it needed washing, but there was still milk in it); Room wasn’t available for checkin at 14:00; I couldn’t find my membership card, and the checkin staff didn’t want to / couldn’t check my number so I applied again, checked the receive communications in English box, and have had three emails entirely written in Thai. Shame really as I’ve stayed in other hotels in this group without problems.
        Reviewed October 10, 2017
        Dear Sir First of all please accept my sincerest apologies for the inconvenience which you have faced during your stay. I intended to share your comments with our management staff to ensure other guests are not subjected to similar situations. Your experience certainly does not in any way represent the quality of standards we strive to, Thank you again for bringing these matters to our attention. Candid comments from our guest are of great value to us in our attempt to improve our level of service and the overall enhancement of the guest experience. I would like to assure you that we are committed to continually improve our product and service to offer an amazing experience to our guests and I do hope that we will have the pleasure of welcoming you again in the future so that you may experience the improvement that we have made. Thank you for appreciating our food and I hope to see you in future. Sincerely Vikrant Chauhan Operations Manager
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        Mercure Pattaya Ocean Resort
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        Mercure Pattaya Ocean Resort
        |Very good 8.0
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