8.2

Excellent
2.0% this month
/10
(5,534 reviews)See what guests said
Highly rated by guests – 82% would recommend
Housekeeping55
Swimming Pool38
Beach32
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Pic Kitchen

40 m

Tiffany's Indoor Shooting Range

170 m

Tiffany's Show Pattaya

190 m

Avarin Spa

190 m

Sohotown

190 m

Popular landmarks
Beach Rd

1.1 km

Central Festival Pattaya Beach

1.5 km

Pattaya Beach

1.8 km

Walking Street Pattaya

2.8 km

The Sanctuary Of Truth

2.8 km

Closest landmarks
@ Fitness Centre

190 m

Soi 3 Dental Clinic

200 m

Fitness One

210 m

Pensri Bar‎

230 m

Ocean Tower Pool

230 m

Mercure Pattaya Ocean Resort (SHA Extra Plus)

"The room is nice and you can sit on the balcony to enjoy the sea."

dewi - May 9, 2022
Superior Twin - Bed Mercure Pattaya Ocean Resort (SHA Extra Plus)
Facilities Mercure Pattaya Ocean Resort (SHA Extra Plus)
Lobby Mercure Pattaya Ocean Resort (SHA Extra Plus)
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Mercure Pattaya Ocean Resort (SHA Extra Plus)

463/100 Moo 9, Nongprue, Banglamung, Chonburi, Pattaya Beach Road, Pattaya, Thailand, 20150 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pattaya Beach Road, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Walking Street Pattaya as well as Pattaya Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Attention

This property is in high demand!

7 travelers have booked today.

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
  • 300 meters to the beach

  • Located in heart of Pattaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money7.9
Distance to city center2 km
Location rating8.4
Nearest airportU-Tapao International Airport (UTP)
Distance to airport32.5 km

Rooms available at Mercure Pattaya Ocean Resort (SHA Extra Plus)

Excellent
Room comfort & quality

8.1

suite ocean view king bed
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 1 double bed
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Superior King Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View King Room
...
  • Room size: 26 m²/280 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Superior Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
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Deluxe Twin Ocean View
...
  • Ocean view
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
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Suite with Ocean View
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 king bed
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Executive Family Suite
...
  • Room size: 66 m²/710 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
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Deluxe Twin Room, 2 Twin Beds, Ocean View
...
  • Room size: 26 m²/280 ft²
Enter dates to see prices

Frequently asked questions

Does Mercure Pattaya Ocean Resort (SHA Extra Plus) have a hot tub?

Mercure Pattaya Ocean Resort does not have a hot tub.

What time is check-in and check-out at Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Pattaya Ocean Resort (SHA Extra Plus)?

For those who wish to drive their own cars, Mercure Pattaya Ocean Resort (SHA Extra Plus) has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Pattaya with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Start your mornings right, with the à la carte and buffet breakfast options offered at Mercure Pattaya Ocean Resort (SHA Extra Plus). A selection of food types including western, full american and asian breakfast options is available for guests. There's an additional charge of 412 THB for adults and 206 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Mercure Pattaya Ocean Resort (SHA Extra Plus) features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Mercure Pattaya Ocean Resort (SHA Extra Plus)?

On-site venues and convenient event services make Mercure Pattaya Ocean Resort (SHA Extra Plus) an ideal choice for hosting events such as seminars, conferences and meetings. The 3 venues can accommodate up to 282 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Mercure Pattaya Ocean Resort (SHA Extra Plus) does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Restaurants including TASTE restaurant - ibis Pattaya, Molten Restaurant - Mercure Pattaya Ocean Resort and Terrazzo Bar & Restaurant are popular in Mercure Pattaya Ocean Resort (SHA Extra Plus)’s neighborhood which is known as Pattaya Beach Road.

What popular shopping places are close to Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Shopping options in Mercure Pattaya Ocean Resort (SHA Extra Plus)’s Pattaya Beach Road neighborhood include Central Festival Pattaya Beach, Royal Garden Plaza and Mike Shopping Mall.

What are popular attractions near Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Mercure Pattaya Ocean Resort (SHA Extra Plus)’s location in the Pattaya Beach Road neighborhood makes it close to famous attractions including Beach Rd, Teddy Bear Museum and Louis Tussaud's Waxworks.

What popular beaches are close to Mercure Pattaya Ocean Resort (SHA Extra Plus)?

Mercure Pattaya Ocean Resort (SHA Extra Plus)’s Pattaya Beach Road neighborhood also includes Pattaya Beach.

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Explore the neighborhood

What people love about Mercure Pattaya Ocean Resort (SHA Extra Plus)

  • 9.2

    Exceptional

    "The room is nice and you can sit on the balcony to enjoy the sea."

    dewi

    |

    May 9, 2022

  • 9.2

    Exceptional

    "overall is really nice stay at the hotel, very recommended for family with children."

    dewi

    |

    May 9, 2022

  • 8.4

    Excellent

    "+ives: Very clean, good shower, enjoyable waterpark."

    Elizabeth

    |

    May 5, 2022

Overall rating:

8.2

Excellent
5,534 reviews
Cleanliness
8.4
Facilities
8.1
Location
8.4
Read all reviews >
What travelers say they love:
The big water slide was quite fast and exciting.
Naruechat from Thailand
Family with older children
More about Mercure Pattaya Ocean Resort (SHA Extra Plus)

More about Mercure Pattaya Ocean Resort (SHA Extra Plus)

Mercure Pattaya Ocean Resort (SHA Extra Plus)

See the best of Pattaya with a stay at Mercure Pattaya Ocean Resort (SHA Extra Plus), which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The range of services provided by Mercure Pattaya Ocean Resort (SHA Extra Plus) ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Pattaya. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Mercure Pattaya Ocean Resort (SHA Extra Plus) are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Mercure Pattaya Ocean Resort (SHA Extra Plus) include a balcony or terrace, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee and mini bar in some rooms. Mercure Pattaya Ocean Resort (SHA Extra Plus) also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Mercure Pattaya Ocean Resort (SHA Extra Plus) promises you a fun-packed holiday with a variety of activities and facilities. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.


Around the property

Visit the sights and local attractions of Pattaya during your stay at the hotel. Photograph yourself in front of The Sanctuary Of Truth located 2.8 km away, which people travel great distances to see. Sit on the sand or sip a drink in leisure at Pattaya Beach located 1.8 km away.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Swimming Pool

103 mentions

Breakfast

59 mentions

Beach

31 mentions

Housekeeping

25 mentions

Languages spoken

  • English
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids club
  • Kids meal
  • Playground

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car

Available in all rooms

  • Accessible by elevator
  • Additional toilet
  • Air conditioning
  • Balcony/terrace
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Outdoor furniture
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

Molten

  • Cuisine: American, Asian
  • Menu: Buffet, A-la-carte
Location
463/100 Moo 9, Nongprue, Banglamung, Chonburi, Pattaya Beach Road, Pattaya, Thailand, 20150
Excellent
Location

8.4

Airports

  • U-Tapao International Airport (UTP)
    32.5 km 59 min drive
  • Suvarnabhumi Airport (BKK)
    83.9 km 1.4 hour drive

Public transportation

  • Bus Terminal
    1.7 km 7 min drive
  • Pattaya Railway Station
    2.4 km 16 min drive

Hospital or clinic

  • Soi 3 Dental Clinic
    200 m

Shopping

  • Pattaya Floating Market
    9.0 km

Convenience store

  • Family Mart
    400 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Beach Rd
    1.1 km
  • Central Festival Pattaya Beach
    1.5 km
  • Pattaya Beach
    1.8 km
  • Walking Street Pattaya
    2.8 km
  • The Sanctuary Of Truth
    2.8 km
  • Big Buddha Temple
    4.2 km
  • Million Years Stone Park & Pattaya Crocodile Farm
    4.8 km
  • Jomtien Beach
    6.8 km
  • Pattaya Floating Market
    9.0 km
  • Koh Lan
    12.3 km

Nearby landmarks

  • Pic Kitchen
    40 m
  • Tiffany's Indoor Shooting Range
    170 m
  • Tiffany's Show Pattaya
    190 m
  • Avarin Spa
    190 m
  • Sohotown
    190 m
  • @ Fitness Centre
    190 m
  • Tiffany Show
    200 m
  • Soi 3 Dental Clinic
    200 m
  • O Tattoo
    200 m
  • Fitness One
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center2 km
  • Travel time to airport (minutes)80

Extras

  • Breakfast charge (unless included in room price)412 THB

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors16
  • Number of restaurants1
  • Number of rooms 210
  • Room voltage220
  • Year property opened2014
  • Most recent renovation0000
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Pattaya Ocean Resort (SHA Extra Plus) from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities8.1
Location8.4
Room comfort and quality8.1
Service8.3
Value for money7.9
High score for Pattaya
Rating
9+ Exceptional (714)
8-9 Excellent (425)
7-8 Very Good (637)
6-7 Good (224)
<6 Below Expectation (318)
Time of the year
Mar - May (689)
Jun - Aug (542)
Sep - Nov (535)
Dec - Feb (552)
All guests (4,457)
All room types
All languages

Show reviews that mention 

Showing 2,318 verified guest comments
12345
9.2
Exceptional
Osman from United Kingdom
Family with teens
Superior King Room
Stayed 4 nights in March 2020

Great stay at Mercure Pattaya Ocean Resort ”

Great location, Amazing staff and great service. The sea view room was really nice and I would happily stay again. The hotel is very close to the beach and Terminal 21 shopping mall. Thank you 🙏 to each member of the Mercure Pattaya Ocean staff for making me and my mother very welcome.

Reviewed March 03, 2020

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Dear Valued Guest Thank you for choosing us as a choice of hotel on your recent visit. It was pleasure to read that you liked the clean and comfortable room with nice sea view. of course the location is very much close to many attractions and easy to find a transportation. Thank you for great compliments for our team and this is our culture to offer a memorable experience to our guests. I am moved by your beautiful comments and we will be looking forward to see you again someday. Stay Safe and Stay Healthy 🙏 Sincerely Vikrant Chauhan Operations Manager

Responded March 23, 2020
Mercure Pattaya Ocean Resort (SHA Extra Plus)
9.6
Exceptional
Lance from Australia
Solo traveler
Superior King Room
Stayed 11 nights in October 2018

Excellent hotel with great facilities and awesome staff ”

I have stayed at the Mercure Pattaya Ocean Resort several times now and have always experienced excellent service and enjoyed a relaxing stay in this well appointed hotel.

Reviewed November 05, 2018

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Dear Valued Guest It is great pleasure to read your wonderful comments about recent stay at the hotel and thank you for continuous supporting us. I am pleased that we were able to exceed your expectations on each visit and will look forward to welcome you again with same experience in future. Sincerely Vikrant Chauhan Operations Manager

Responded November 18, 2018
Mercure Pattaya Ocean Resort (SHA Extra Plus)
10.0
Exceptional
HAMAD from Bahrain
Family with young children
Stayed 3 nights in August 2016

It was a fantastic stay”

It was a fantastic stay at Mercure Pattaya Ocean Resort... we like the hotel theme and the staff was very helpful and friendly we hope to stay again...

Reviewed August 13, 2016

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8.4
Excellent
Tommy from Malaysia
Business traveler
Superior Twin
Stayed 1 night in June 2016

Nice hotel good location”

The hotel is ideally located and very easy to find parking too. Everytime I go to Pattaya for business, I always stay in Mercure Pattaya, excellent staff services and very conveniently located, short distance walk to the beach too. But i had a bad experience this trip as I was staying in Room 1203 and in the middle of the night at 3am, somebody at Room 1204 try to open the adjoining door, funny isn't. Could be a thief or maintenance ???

Reviewed June 10, 2016

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9.2
Exceptional
Herbert from Germany
Family with young children
Superior Twin
Stayed 1 night in January 2016

Good hotel”

This was my first time at the Mercure Pattaya Ocean Resort, but it was very satisfactory and I already recommended it to my friends.

Reviewed January 24, 2016

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9.2
Exceptional
Tommy from Malaysia
Business traveler
Superior Twin
Stayed 1 night in September 2016

Nice hotel”

Even though the hotel room is small but is still new and meets every aspect of a business traveller and location is definitely convenient. For biz in Pattaya I always stay in Mercure Pattaya but breakfast need to be improved better.

Reviewed September 26, 2016

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10.0
Exceptional
Nichapa from Thailand
Family with young children
Superior King Room
Stayed 1 night in September 2020

Stay safe here ”

I was very nervous while I was arrived the hotel because the booking was not confirm through Mercure pattaya so, I got the best advice from front reception is name Pueng (คุณผึ้ง), she was very great helpful staff and help to advices us what to do and booked with very convenient support. I would recommend to stay here if you want to get the best service.

Reviewed September 16, 2020

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Dear Valued Guest Many thanks for taking your time to review Mercure Pattaya Ocean Resort and we are delighted to know that you enjoyed the stay at the hotel. We take great pride in our hotel and it is always nice to hear that our guests have enjoyed the facilities and the product we offer. Your compliments are very well received and I will share with team, especially to K.Pueng for doing excellent work. I believe that we will get more opportunities to serve you in future. Thank you for the endorsement and we will be happy to welcome you back soon. Sincerely, Vikrant Chauhan Operations Manager

Responded October 27, 2020
Mercure Pattaya Ocean Resort (SHA Extra Plus)
9.3
Exceptional
Thomas from Singapore
Couple
Stayed 2 nights in July 2015

Superb Services and Quality”

frontdesk services, cleanliness, location

Very pleasant. Although a distance from Central Pattaya (about 15-30 minutes walk), Mercure is just located a stone throw away from the beach (2-min walk). Hotel services are superb - the frontdesk service staff were very polite and helpful in assisting my enquiries. Highly recommended.

Reviewed July 14, 2015

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7.7
Very good
Daniel from Australia
Solo traveler
Stayed 3 nights in December 2015

Convenient and comfortable”

Room comfort; pool and water park; convenient location

I really loved the hotel building, the material design of the room, the secluded location away from the hustle and bustle of Pattaya streets. The breakfast was pretty good but room service and the restaurant were not great for dinner. To really enjoy Pattaya the hotel could provide a more detailed curated selection of the good spots for food and non-sleazy tourist experiences. My normal strategy is to put on a hat and wander out onto the street and this *really does not work* around the Mercure Ocean Resort.

Reviewed December 20, 2015

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8.0
Excellent
Kwong from Hong Kong SAR, China
Couple
Stayed 1 night in November 2014

Disappointed to the room title”

Clean,

I have been reserved one night ocean view room for the 'Pattaya Fireworks Competition' that I mentioned to the hotel remarks. When I have check-in to the hotel I found the balcony direction is faced to the Wangamut beach. At the first time the staff promised will be changed the room that face to Pattaya beach. But after few minutes, they replied that our room is face to the ocean and matched to the room title, so they can't changed the room to us. There was so disappointed.

Reviewed December 07, 2014

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8.3
Excellent
Abhishekh from India
Couple
Deluxe Ocean View King Room
Stayed 1 night in December 2014

Comfortable stay with a few Hiccups”

Location, Amenities and Pool

I drove from Bangkok to Pattaya and was relying on Google maps for the location but on Google maps the address is wrong. It still takes you to the old Mercure. No worries, tried to call the hotel but website is unfriendly and had to call main office and was given the hotels' number. Got it easily once I was explained where it was. When making the booking I requested for a higher floor and as the booking wasn't last minute I expected this to be taken care off; hence, booked a higher value room with sea view. Got to the hotel at 2pm and it was taking time to check in so went to the pool/bar for a beer. Was checked in and the room was on 7th floor and we had to navigate to between the buildings in front to see the sea. Asked for higher floor and then was suggested 14th floor, then 15th and then finally was given 12th floor. No worries as the view was ok. Thanks K.NI. The staff is very friendly and there is a convinient car park next door, which is a plus. The hotel is new and the beds are comfortable. They do need to work on a few things like decrease check in time and install glass doors in bathing area (can be sliding). Four stars for now as this was my first visit and they need time to settle in. If things continue the same next time, the stars might reduce.

Reviewed January 27, 2015

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10.0
Exceptional
TAN from Malaysia
Family with young children
Stayed 1 night in November 2015

Great Stay at Mecure Pattaya”

Location, Staff, Facilities and Value for Money

The room was neat and clean. The children's pool was the highlight because we have two young children and they had a great day in the pool which is obviously cleaner than swimming in the sea at Pattaya. It's located on Beach Road so you can just walk out of the hotel and have a stroll to shops, restaurants etc.

Reviewed December 01, 2015

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9.2
Exceptional
Sulaiman from Oman
Couple
Superior King Room
Stayed 3 nights in July 2019

Well hospitality ”

At the general the hotel is fully recommended to those people who are dealing with relaxation and along with their families. Hotel location is amazing because of many of travellers requirements surrounding such as 7 elven, malls, Pattaya beach... Etc.

Reviewed July 06, 2019

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Dear Valued Guest I very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services also it is really incredible feeling to read that your experience met with your expectations. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Responded August 05, 2019
Mercure Pattaya Ocean Resort (SHA Extra Plus)
8.4
Excellent
Alex from New Zealand
Family with young children
Superior King Room
Stayed 1 night in December 2019

Higher Expectations ”

I had read an article online that suggested this was one of the best hotels for kids in Pattaya, so I was quite disappointed. The water park is small, and the water was freezing, and the kid's room wasn't well equipped. Lots of hotels have better pools and kids' rooms than this one. The bacon as breakfast wasn't very good. I'm not sure if it was because it wasn't cooked properly or it wasn't good quality. The room was rather small. Overall okay, but we've stayed in better in Pattaya for around the same price.

Reviewed August 18, 2020

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Dear Valued Guest Thank you for taking out time for sharing your feedback about the recent stay at the property. Kindly accept my sincerest apologies and allow me to explain to you that our rooms are designed as per the midscale standards and size is mentioned on all partner websites. The water park and kids room are additional features that gives extra value to the guest with family and majority of our guests perceived it positively. The pool temperatures are ideal to use and it may drop a bit due to the weather change, however certainly not up to the freezing level since Thailand is a tropical country and temperature remains above 25 degrees celsius even in the rainy season. I have noted the point about food and will address with culinary head to take corrective measures for the betterment of our service in the future. Thank you and please allow us to offer you an excellent stay on your future visit. Sincerely Vikrant Chauhan Operations Manager

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Mercure Pattaya Ocean Resort (SHA Extra Plus)
9.6
Exceptional
Alex from United States
Couple
Superior King Room
Stayed 1 night in February 2020

Perfect One Night Stay”

Room was sufficient. The location was excellent. Did not make it to the pool but the bar was great. This is a family oriented hotel or couples hotel. So I would recommend a different hotel if you are planning on par-taking in Pattaya's adult entertainment nightlife. Many kids around which if you are looking for a place to stay away from all that stuff its great. Surprising clean grounds around the enclosed area between the Holiday Inn. You would not know you were in Pattaya. For a quality meal and sky bar the Holiday Inn is across the parking lot, I think on the 26th floor something. Cheaper than the other sky bars while being romantic but fun at the same time.

Reviewed February 19, 2020

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Dear Valued Guest Thank you for choosing ust as you holiday destination and I am glad to read that your overall experience was up to your expectations. I am delighted to read that you have were impressed with our accommodation,convenient location and swimming pools. It was great to know that our hospitable team made your stay more comfortable and looked after you well. Thank you for rewarding us great scores and acknowledging our efforts. I will share your feedback with team and I am sure this will be great compliments for them. It will be our pleasure to welcome and serve you same experience in future. Sincerely Vikrant Chauhan Operations Manager

Responded March 01, 2020
Mercure Pattaya Ocean Resort (SHA Extra Plus)
9.2
Exceptional
Peter from Thailand
Family with young children
Superior King Room
Stayed 5 nights in January 2017

Waterpark”

I was here alone with 2 kids, 8 and 10. The rooms are small, but I knew that, they are 26 sqm, not much. Breakfast was OK, nothing superfancy, but worked for us. The staff was excellent in all areas of the hotel, helpful and friendly. The pizzas was really nice, we ate at the hotel 3 nights of 5 and had most lunches by the pool :) The look in my kids eyes when we got to the hotel's waterpark, priceless. It was worth 1000$. We were in and around the pool 5-7 hrs each day except one when I felt I had to see some more of Pattaya. The slide is super fast, and the possiblilities to jump from approx. 2 and 3 meters are just great. If you and your kids like to play in the water this is THE place, if not I am sure there are 50 options just as good

Reviewed January 12, 2017

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10.0
Exceptional
warren from Australia
Family with young children
Deluxe Ocean View King Room
Stayed 4 nights in May 2019

Great hotel”

Great hotel, pool was cold which is a plus when in Thailand, the rooms are clean and big with excellent views of Pattaya beach, good range of foods for breakfast will stay again when in Pattaya.

Reviewed June 04, 2019

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9.3
Exceptional
Suthawan from Thailand
Couple
Stayed 2 nights in August 2015

Clean Room, Good Location”

Clean Lication New Hotel

The room is good as per Accor Standard. The The location just a few minutes walk to Pattaya Beach. The building is beside Holiday Inn Hotel, so you won't see the view of the beach much.

Reviewed August 16, 2015

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10.0
Exceptional
MYUNGKYU from South Korea
Couple
Superior King Room
Stayed 2 nights in October 2017

couldn't be better!”

actually, when I stayed at pattaya, weather was not good. but this hotel made me feel better. especially, swimming pool! There is a small diving area, 3m deep water and, there is a slide. slide is more fun than I expected. I cannot count how many times I ride. highly recommend. if I go to pattaya again, i will choose this hotel.

Reviewed October 06, 2017

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Dear Sir It is pleasure to read that you were satisfied in all aspects of hotel facilities and services. I am absolutely delighted to read your kind feedback and very happy to learn that your stay with us was a pleasant one and indeed thank you for your recommendations and I will look forward to welcome you back in near future. Sincerely Vikrant Chauhan Operations Manager

Responded October 20, 2017
Mercure Pattaya Ocean Resort (SHA Extra Plus)
8.0
Excellent
Tommy from Malaysia
Business traveler
Superior King Room
Stayed 1 night in December 2015

4STAR HOTEL WITH GOOD FACILITIES”

LOCATION, CLEAN AND NICE BREAKFAST

This is the 3rd time we are staying in Mercure Pattaya as it offers excellent location and room is clean and quiet. For the price we paid, it is worth every penny spent and this time their breakfast is more than complete...... Keep up with the good service

Reviewed December 26, 2015

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