This property is in high demand!
Booked 13 times since yesterday | 22 travelers are looking at this property right now
"The swimming pool and breakfast buffet was a highlight."
December 19, 2018
300 meters to the beach
Located in heart of Pattaya
Free Wi-Fi in all rooms!
Booked 13 times since yesterday | 22 travelers are looking at this property right now
|Value for money||7.8|
|Distance to city center||2 km|
|Nearest airport||U-Tapao International Airport (UTP)|
|Distance to airport||32.5 km|
"Good location and very near to restaurant , bar and beach"
November 10, 2018
"Pool area is good for young kids."
December 26, 2018
"The hotel is situated in the upper market of Pattaya and the sea view room was amazing."
January 10, 2019
"I have stayed at the Mercure Pattaya Ocean Resort several ti..."
November 5, 2018
If what you're looking for is a conveniently located hotel in Pattaya, look no further than Mercure Pattaya Ocean Resort. The hotel lies 2 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Mercure Pattaya Ocean Resort, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Top features of the hotel include 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, ticket service.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, kids club, pool (kids), water sports (non-motorized). Superb facilities and an excellent location make the Mercure Pattaya Ocean Resort the perfect base from which to enjoy your stay in Pattaya.
"Clean, great place & comfortable."
August 9, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Mercure Pattaya Ocean Resort
Pattaya Beach Road
Pattaya Beach Road
Pattaya Beach Road
Show reviews that mention
Nice hotel good location”
Everything was fine. Basics amenities for the bath room. Overall cleanliness in the room and breakfast is good spread. Need to improve the foul smell of the carpet in the hall way on the floor we stayed. (7th floor).
Dear Valued Guest Thank you for staying with us and writing your comments. It was great to know that you found overall hotel facilities up to your expectations. I am happy to read that cleanliness and breakfast spread was up to the mark. On another side I am sorry for the smell issue and please rest assured we have taken measures in concerned area and manager has been addressed to prevent such occurrences in future. Thank you again and we will be pleased to serve you in future on you next visit to the city. Sincerely, Vikrant Chauhan Operations Manager
Staffs are the best.”
We are very satisfy your services. I give 5 stars for your staff. During the day I was there. I am happy and I feel relax. Worth in every penny that you have paid.
Dear Valued Guest Thank you for sharing your valuable feedback about recent visit of the property. It was pleasure to know that your overall experience met with your expectations. In addition, it was worth to spend money on your stay. Thank you for nice compliments for our staff service and we will be happy to welcome you back in future. Sincerely Vikrant Chauhan Operations Manager
One of our favorite hotel”
We been here many times. The price is right. The location is good The facilities is great! Walking distance to a lot of good food! This hotel offers 2 pool. A standard one and another one for kids! My son loves it!
Dear Valued Guest Thank you so much for taking the time to share your lovely endorsement and for being our regular guest. It is a true pleasure to read through your note and feels greatly motivated to learn that we were able to exceeded your expectation on each stay. Thank you for your kind words and compliments for everything, I appreciate your gesture and deeply encouraged by your great support. We will certainly look forward to welcoming you back soon in near future. With warm regards Vikrant Chauhan Operations Manager
Good for family with young kids.”
Very good location, friendly staffs, water park is not that big but functional and well maintained. Parking is a good bonus.
Dear Valued Guest Thank you for taking out time for writing your feedback regarding recent stay. I am happy to read that you had a nice time with your family and hotel facilities met with your expectations. It is great feeling to learn that you found location very convenient and your overall experience was delightful one. Thank you again and we will be pleased to welcome you again in future. Sincerely Vikrant Chauhan Operations Manager
really good hotel, mall was on walking distance, 24/7 tuc shop very close
Dear Valued Guest Thank you for giving us opportunity to serve you on your recent stay with us. I am glad to read that you were impressed with our hotel facilities and liked the convenient location. It is our goal to make our guest stay enjoyable and comfortable one. Thank you once again and we will be happy to serve you again in future. Sincerely Vikrant Chauhan Operations Manager
Good location ”
The hotel was situated next to one of the newest malls in the area which is walking distance. The hotel is situated in the upper market of Pattaya and the sea view room was amazing. The staff was really helpful and spoke good english. The only issue was that our room at night got a bad smell, we did notify reception who sent someone to come spray the room however it was temporary. The smell would last for about an hour at night and then go away. However the room overall was good as well as the hotel. If we required something for reception they were always helpful and prompt
Dear Valued Guest Thank you for choosing us as your choice of hotel and giving the opportunity to serve you. It is great feeling to know that you had a satisfactory stay and overall services met with your expectations, especially prompt and responsive reception team looked after you very well. Thank you once again and we will be pleased to welcome you again in near future. Sincerely Vikrant Chauhan Operations Manager
Location is very close to the happening places and easy to access the restaurant or convenient stores. But the breakfast choices is not variety
Dear Valued Guest Thank you for taking out time for sharing your review and I am glad that you found hotel location very convenient. On another side, I am sorry to learn that we were unable to meet with your breakfast expectations. It would be very helpful if you could explain more than what food you were expecting in particular. As we have very much comprehensive breakfast variety including international and local cuisines such as soups, sausages, bacon, cold cuts, daily products, bakery, cake, breads, hot food items, hot dim sum, fruits, salads, juices, tea/coffee, egg and noodle stations and so on. Nevertheless, our service team is always flexible to consider any specific request as per the availability. Thank you once again and I am sure you will receive even better service on your next stay with us. Sincerely, Vikrant Chauhan Operations Manager
Very slow check-in & check-out”
After a long trip and we're arrived at the hotel for check in. There are 4 stuffs at the reception counter but ONLY 1 that's working. The rest are just useless standing or looking at the computer! no mind-service for welcome. You just standing there like an idiot. Well at least until HE/SHE done there business whatsoever! then...YOU. It takes 30 minutes for checked in and 50 minutes for checked out! Unbelievable! ---Swimming pool is good for kids. They loved it. but if you like a quite place. This is not a place for you! I am not sure if I want to go back and WAIT for check-in.
Dear Valued Guest Thank you for sharing your experience with us. I am glad to know that you liked our waterpark facility and kids have enjoyed it. On another side, I am sorry to learn about the delay in check-in and check-out service, which is truly an expectation to our standards and I can assure you that concerned manager was addressed to take immediate service improvements measures for future guests. I am sure you will see the good changes by yourself on your next visit at the hotel. I appreciate that you brought this to our knowledge so we can improve further. Thank you and looking forward to welcome you soon. Sincerely Vikrant Chauhan Operations Manager
Good location but not ok with breakfast ”
We were here for 2 nights with 7 years old child. The main reason to stay here was the kid’s pool and water slide. It was great! Location is right in the heart of pattaya. You can walk everywhere and mini songtaw bus around. Staffs were friendly and very nice. But personally management is the problem. Started with staffs by the pool in the morning shift. Around 10 Am, staffs were not quite ready. There were many people by the pool but only one server which she does everything from servings, making cocktails and running back and forth between bar and pool area. I felt bad for her. That made service very slow.. I think they better put more staffs on the floor for this. For the room, it was quite nice for the price we paid. Clean and the bed was super soft and comfy. Noted : if you call for ice they will charged to 60 baths. But you can get ice for free if you go down to fifth floor yourself. Breakfast was just breakfast.... it was ok but not excellent. You got your eggs stations. Noodles with meat balls. Fruits, pastry, some Thai dishes, Chinese buns. Quality was three stars. BUT... the worst was.... I accidentally broke a glass in my room. And I got charged for 100 baht. It’s ridiculous! I don’t mind paying but the fact that it’s unfair because I didn’t brake a glass on purposed. It’s such a bad experience in the hotel like this. I would give over all for this three stars.
Dear Valued Guest I am glad to know that you have chosen our property and enjoyed most our services and facilities. It is nice to know that you found accommodation comfortable and clean also the location was convenient. Overall you perceived your stay value for money and thank for appreciating friendly staff service. I am sorry for the inconvenience and we have already addressed the issues which you pointed out regarding M lounge service. The breakfast service is very comprehensive and we serve international cuisine as per the international brand standards. It is our best interest to meet with the guest’s needs to exceed the level of satisfaction in our limits. The room amenities and utilities are provided for use during the stay and it is the standard policy to cover the damage expenses in our hotel. Thank you for your kind observation and we will make sure that our guests receives the best hospitality experience on every visit. Sincerely Vikrant Chauhan Operations Manager
Great hotel for family with kids”
However - do not order any food by the pool. On two occasions we ordered chips with cheese and took almost an hour to arrive the first time we ordered, then almost two hours the second time we ordered on the next day (lesson learned on the second order). It is reasonable to assume we never ordered any more food at the hotel again.
Dear Valued Guest Thank you for the great recommendation and allowing us to serve you during your stay. I have addressed the issue with concerned manager to take corrective measure to improve the service and your feedback has been taken very seriously in order to prevent such cases in future. I can ensure you that this is truly an exception of our standards and rest assured you will experience the good changes by yourself on your next visit at the property. Thank you once again for sharing your kind words and I hope we will have an opportunity to serve you in future. Sincerely Vikrant Chauhan Operations Manager
Clean room but noise in lift, reception and restaurant ”
I get room floor 11. room is clean and full facilities. nice sea view. nice floor 5 swimming pool. But restaurant is noise, crowd, loud from Chinese tourist group (children, old age, young teenagers). if you need quiet please avoid.
Dear Valued Guest Thank you for taking out time for praising our services and facilities. I am pleased to learn that you were happy in all aspects of your stay except having some inconvenience during breakfast since the hotel is running full and majority of the rooms are included with breakfast. I agree on the situation with the heavy traffic at restaurant for breakfast , particularly from 8:30 to 9:30 therefore we advise guest to choose bit early or late hours as per their convenience since the breakfast opening hours are 6am to 10:30am and on weekdays until 11am on weekends. We are working on the other alternatives to improve the service. Thank you once again and sharing your personal opinion, I wish to welcome you again and will make sure that you will enjoy the excellent time with us. Sincerely Vikrant Chauhan Operations Manager
Great value quiet location near beach”
Fantastic ocean view from room with balcony to watch sunsets. Small gym good restaurant very busy at breakfast with wide selection. Rooms are nice with all the mid cons. Only fault was the rude woman that queue jumped when checkin in souring first impression when staff member allowed it. Would recommend & will stay here again
Dear Valued Guest It is our great pleasure to receive your warm feedback about recent visit at our property and pleased to know that you have thoroughly enjoyed the overall facilities during your stay despite of having some issue upon arrival therefore concerned manager has been addressed to brief team to be more service minded and offer your assistance on first come first serve basis. Thank you for your kind recommendation and we will be delighted to welcome you on your next visit at the hotel. Sincerely Vikrant Chauhan Operations Manager
Not worth for we paid”
First we check in, rooms are not ready, need to wait for long (4.30 pm..maybe long weekends). I go with young children and older relatives, reserved for 3 twin bedroom but got double bedrooms. So, i ask for seeing one twin bedroom and let the other 2 double bedroom check in first. I would not like the older relatives need to wait at the Lobby. The reception showed unsatisfied! The breakfast has not many choices to choose. And Amount of food is not well prepared and not ready for fully booked. And the breakfast room is too small for guests. The hotel opened another conference room for breakfast. But the air condition there is not well. It is like no air to breathe with too many guests in that room. We reserved this hotel because of kid swimming pool and kidsclub. In reality, the kids pool is too small for guests. And kidsclub has no facilities, only room, nothing to play.
Dear valued guest, Thank you for your recent stay with us and for taking the time to tell us about your experience. I am sorry that we could not live up to your expectations. Please accept my apologies for the inconvenience during check in, breakfast, and be assured that we are working continuously on improvements. Kids' club offers wooden toys, computers connected to Internet, PS console with games and a ball pit. I am also sorry for the way you felt in regards to the water park and the children area. Thank you again for your valuable feedback and I hope that we have the chance to welcome you back in the near future. Sincerely, Nikolay Stoyanov Area General Manager
Good hotel but Noisy Chinese”
My overall experiences with this hotel was great. Room was beautiful & clean. Breakfast was great. However, The down side was only unluckily there were too many Chinese tourists in this hotel when I was staying. They shouted & let their kids run around the Floor in every early morning & after midnight. I felt so very tired.
Dear Valued Guest Thank you for taking out time for sharing your review and it was nice to read that you had a pleasant stay at the hotel and overall facilities met with your needs. I am sorry for the any inconvenience and we as hotel management treat all our guests with same care and respect. Thank you for your kind words and we wish to provide you even more comfortable stay on your next visit. Sincerely Vikrant Chauhan Operations Manager
Good location, clean facilities ”
Good location, next to beach and terminal 21 mall. Inside the facility, not a lot to offer with small pools small room size. Moderate breakfast variety.
Dear Valued Guest Thank you for sharing your thoughts regarding you experience. I am pleased to read that you liked the adequate breakfast service and hotel location matched with your travel needs. The facilities are very much enjoyed by the hotel guests such as our swimming pools, fitness, kids room and play area as well as dining outlets. We hope to see you again in near future. Sincerely Vikrant Chauhan Operations Manager
Repeated visit, great family holiday”
Nice clean room with awesome kids facilities and nice breakfast. Walking distance to central marina and terminal 21
Dear Valued Guest Thank you for taking out time for sharing your incredible experience with us and pleased to know that you are our repeat guests. I am glad that you appreciated the accommodation cleanliness, kids facilities, breakfast service and convenient location. It is nice that we able to meet with your expectations and it will be our privilege to welcome you again in future. Thank you and looking forward to pamper you with same hospitality again. Sincerely Vikrant Chauhan Operations Manager
Very satisfied,，high service level，Can enhance breakfast food quality
Dear Valued Guest Thank you for staying and sharing your valuable feedback with. It is pleasure to read that your overall stay was satisfactory one. I have noted your suggestion and will share with concerned manager to look for the betterment of service in future. Thank you once again and I will look forward to welcome you back in near future. Sincerely Vikrant Chauahn Operations Manager
Dear Valued Guest Thank you for taking out time for writing your kind words and rewarding us top scores for your recent stay experience. It is pleasure to know that you perceived the hotel facilities up to your expectations and enjoyed overall stay. Thank you for your great endorsement and we will be delighted to see you on your next visit at the property. Sincerely Vikrant Chauhan Operations Manager
This hotel was a bit pricey, but lose to everything and is what you would expect from Mecure. You wont be disappointed.
Dear Valued Guest Thank you for writing your valuable experience regarding recent stay and I am pleased to learn that we able to live up to your expectations in all aspects of your stay. It is our pleasure to receive such nice comments and we will continue to deliver same service in future. Thank you and I am sure you will plan another visit of the property. Sincerely Vikrant Chauhan Operations Manager
Great quiet hotel ”
Overall great stay the waterpark is decent enough for kids and opposite terminal 21 shopping mall
Dear Valued Guest Thank you for taking out time for sharing your wonderful feedback. I am pleased to know that your overall stay was satisfactory one and location was convenient to travel around. Thank you once again and we will be pleased to welcome you in future. Sincerely Vikrant Chauhan Operations Manager