Mercure Pattaya
Mercure Pattaya
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Deluxe Twin Bed - Guestroom Mercure Pattaya
Deluxe Twin Bed - Guestroom
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Lobby Mercure Pattaya
Lobby
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Swimming pool [outdoor] Mercure Pattaya
Swimming pool [outdoor]
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Swimming pool [outdoor] Mercure Pattaya
Swimming pool [outdoor]
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Very good
Location
7.6
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Mercure Pattaya

Very good location
Stay in the heart of Pattaya
Have a question for Mercure Pattaya?
Very good
From 942 reviewsSee what guests said
7.6
  • Airport transfer

  • 420 meters to the beach

  • Currency exchange

  • Heart of the city

Room choices
7.8
Very good
Room comfort & quality
7 travelers are looking at this property right nowBook now before it's too late!
Deluxe Double Room
Deluxe Double Room
...
  • Pool view
  • 28 m²/301 ft²
  • 1 double bed
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Superior Double Room
Superior Double Room
...
  • Pool view
  • 28 m²/301 ft²
  • 1 double bed
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Superior Twin Room
Superior Twin Room
...
  • Pool view
  • 28 m²/301 ft²
  • 2 single beds
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Family Suite
Family Suite
...
  • 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 king bed...
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Deluxe Twin Room
Deluxe Twin Room
...
  • 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
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Superior
Superior
...
  • Pool view
  • 28 m²/301 ft²
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Single Deluxe
Single Deluxe
...
  • Pool view
  • 28 m²/301 ft²
  • 2 single beds
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Deluxe Queen Bed
Deluxe Queen Bed
...
  • Pool view
  • 28 m²/301 ft²
  • 1 double bed
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Superior Queen Bed
Superior Queen Bed
...
  • Pool view
  • 28 m²/301 ft²
  • 1 double bed
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Superior
Superior
...
  • Shower
  • Balcony/terrace
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More about Mercure Pattaya

More about Mercure Pattaya

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Dang-Dum Restaurant
130 mThai
Jamjuree Restaurant
230 mThai
Chokdee Sukhumvit Pattaya
540 mThai
European cuisine
European cuisine
Sunset Lounge
170 mEuropean, International
Le Petrus Pattaya
320 mEuropean, French, Swiss
Chez Georges
420 mEuropean, French, Gastropub
Asian cuisine
Asian cuisine
Ruen Thai
100 mAsian, Thai
Casa Pascal
150 mAsian, European, French
Zaika Indian Restaurant
210 mAsian, Indian, Vegan

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (942)Booking.com Reviews (290)
7.6
Very good
Cleanliness7.9
Facilities7.2
Location7.6
Room comfort and quality7.8
Service7.8
Value for money7.7
Provided by verified guests of Agoda
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Showing 838 verified guest comments
12345
2.4
Abdulrahman from Saudi Arabia
Group
Superior Twin Room
Stayed 3 nights in June 2018
Not worth to spend one dollar for this shut ”
Don’t trust photos in them websit, so this hotel not good at ALL, I just moved to north pattaya to other 5 starts and less money then this shut.
Reviewed July 01, 2018
9.2
Exceptional
Malcolm from Australia
Couple
Superior Twin Room
Stayed 4 nights in June 2018
Exceptional”
Great hotel, staff are fantastic and helpful rooms are very nice. Room service impressively quick ( even to bring ice at no charge, small tip) Altogether very enjoyable.
Reviewed June 20, 2018
3.2
Ketkanda from Thailand
Business traveler
Superior Twin Room
Stayed 1 night in April 2018
Acceptable”
this is a very bad hotel. the room was dirty. the hall way was dark and dirty too. I was given old towels torn apart. The tea kettle was decorated with finger prints. Breakfast was also awful.
Reviewed May 01, 2018
Thank you for taking the time to tell us about your experience at Mercure Pattaya Hotel. I am sorry to hear that your experience did not meet your expectations. In regards to the hotel facilities, I have well noted the fact that the overall designs along with accommodation facilities have not met your expectations. We have started to mildly renovate several floors in the past few months and are planning to pursue this renovation process. Your constructive comments are of immense value in providing a focus for improvement of Mercure Pattaya products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in not so distant future. Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
9.6
Exceptional
Alan from United Kingdom
Couple
Superior Double Room
Stayed 18 nights in April 2018
Quite”
Room good size for two Small amount of mound in shower shame otherwise great
Reviewed April 30, 2018
Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
10.0
Exceptional
Tome from Australia
Solo traveler
Superior Twin Room
Stayed 7 nights in April 2018
Exceptional”
This hotel keeps on getting better, they take on feedback and make changes to improve each time. Highly recommend.
Reviewed April 27, 2018
Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
5.2
Veerayada from Thailand
Family with young children
Superior Double Room
Stayed 2 nights in April 2018
May suit some - not us ”
Good: - Close to central pattaya, walking st, saisong etc, nice pool area. - concierge friendly Not so good: - With a very good brand name (mercure) we were expecting a nice clean hotel. however our room had a strong dust smell and was aged (especially the bathroom) - Hotel clearly targets tour groups , we were woken at 2am when these groups returned from their night out..(in pattaya...guess we shouldnt complain). Anyway it was the same groups of travellers in the morning - at breakfast who would get their food and literally start eating with their hands - next to the food trays ! (staff not doing anything about this) . - Breakfast was just ok - probably should have gone outside for the amount paid though ! Conclusion Can't agree with the 4 star rating , neither the facilities or staff can justify - sorry. The barraquda (right in front and a sister hotel) would have been a much better choice or the travelodge which is almost next door - both much newer
Reviewed April 09, 2018
Thank you for taking the time to tell us about your experience at Mercure Pattaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Once again, please accept my sincere apologies and rest assured I will be following up with the concerned Hotel departments. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
7.2
Very good
chris from Australia
Couple
Deluxe Double Room
Stayed 1 night in March 2018
Great pool”
Stayed here many times, but it’s just getting old, was fed a line at desk about upgrade but it wasn’t, room was run down and everything just old.... beer bottles from previous night left by pool and numerous staff walked passed all day and didn’t clean up... its a shame because great position, won’t be back
Reviewed March 25, 2018
Thank you for taking the time to tell us about your experience at Mercure Pattaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Once again, please accept my sincere apologies and rest assured I will be following up with the concerned Hotel departments. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
8.0
Excellent
Joshua from United States
Solo traveler
Superior Double Room
Stayed 1 night in July 2017
Mercure Hotel”
I loved this hotel. The building is an older building but I loved the size of the rooms and location. The balcony was big enough to have beach chair to lie down in. The pool was huge and warm whenever I went in the water. During the summer they have a dinner buffet on Friday and Saturday nights. They were pretty good. Seafood, shrimp, crab, lobster, ribs, sausage, cheese, bread, salad bar, cold pasta salad, pasta bar, etc. It was worth the $20 USD price including VAT and service charge. The breakfast was just ok. It wasn't worth the $10USD I paid. The IBIS hotel in pattaya also had a breakfast buffet when I stayed there and it was just ok. Both were ok but not really great. If you have been at the club all night long as I was and it's breakfast time and you just need to eat as much as you can then do it.
Reviewed March 22, 2018
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
4.8
akira from Japan
Solo traveler
Superior Twin Room
Stayed 6 nights in March 2018
Making up room”
Room make up(clean the room and bed making) is too late every day. It should be finished by noon 12 AM. And even after clean up, flower of the room is still not clean enoght.
Reviewed March 20, 2018
10.0
Exceptional
George from United States
Group
Superior Double Room
Stayed 7 nights in February 2018
Great hotel, friendly people, and close to walking street”
Dont leave any snacks open or ut will attract alot of ants
Reviewed February 15, 2018
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
8.4
Excellent
William from United States
Solo traveler
Superior Double Room
Stayed 13 nights in January 2018
Excellent”
Good location great for couples isually 20 to 30 Indian travelers in lobby being too loud
Reviewed February 10, 2018
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
6.4
Good
Graham from United Kingdom
Couple
Superior Double Room
Stayed 2 nights in January 2018
Good”
Hotel had seen better days but the pool area is quite nice, apart from the loud music pumped out by the hotel all day long which is not really conducive to a relaxing experience. On the plus side, the pool area is quite a sun trap and the pool is very clean.
Reviewed February 05, 2018
Thank you for taking the time to tell us about your experience at Mercure Pattaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Once again, please accept my sincere apologies and rest assured I will be following up with the concerned Hotel departments. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
9.2
Exceptional
Meredith from New Zealand
Solo traveler
Superior Twin Room
Stayed 4 nights in January 2018
Holiday”
Excellent value for money
Reviewed February 04, 2018
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
8.0
Excellent
wing from China
Solo traveler
Superior Twin Room
Stayed 7 nights in January 2018
nice place”
convenience
Reviewed January 18, 2018
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
10.0
Exceptional
Tommy from United Kingdom
Solo traveler
Superior Double Room
Stayed 8 nights in January 2018
Exceptional”
Brilliant hotel in the central of pattaya, absolutely brilliant. Rooms were huge, clean, comfortable. The staff were really friendly. Highly recommended.
Reviewed January 17, 2018
Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations once again on your next stay Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
8.0
Excellent
wing from China
Solo traveler
Superior Double Room
Stayed 7 nights in January 2018
nice location”
very convenient location
Reviewed January 15, 2018
I would like to thank you for having become our loyal guest throughout the years and sharing your valuable experience with us at Mercure Pattaya Hotel. Having read your comments, I am beyond grateful for your kind words. My team and I are truly pleased to learn you had appreciated the professionalism of our services We look forward to welcoming you back soon and hope to exceed your expectations once again on your next stay Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
4.8
Kunrawee from Thailand
Couple
Deluxe Double Room
Stayed 2 nights in December 2017
Cockroach !”
On our first day we found the cockroach in the bathroom. A lot of in-room amenities were missing. On the day we checked out, one of the staff members called us insisting on us informing her the time we would check out! We found this extremely rude. Normally, the front would be more indirect (e.g. asking if we need help with our luggage (aka bell service) and when).
Reviewed January 09, 2018
Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated.
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Mercure Pattaya
8.0
Excellent
charles from Thailand
Couple
Superior Double Room
Stayed 2 nights in December 2017
poor hotel policys”
was shocked they say pet freindly but charge 500 baht a night with no information on the booking only tell you when you get there then have party night for new year no info given on booking when i asked they say for the ticket one thousound one hundred baht each but no info on what you get or what happens on the night maybe allright if you have been before
Reviewed January 07, 2018
Thank you for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. Allow me to clarify few points below: Our hotel is pet friendly and we charge THB 500 per pet. This information is available in all the websites. Regarding the New Year eve dinner, it is standard for all hotels to include it in the room night rate. We will keep this point in mind and make it more visible as we prepare for future events. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true
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Mercure Pattaya
8.8
Excellent
Karen from Thailand
Group
Superior Twin Room
Stayed 4 nights in December 2017
Good value”
I have stayed here three times and would do again. The hotel is in a great location within walking distance of shops, restaurants, massage, cinema. The room is comfortable, but the shower was lacking pressure. The hotel was busier than previous visits and breakfast staff had difficulty keeping dishes topped up and clearing tables. At quieter times this was not a problem. Some good changes have been made in the last year. My friends said that their room has had some work done, although mine had not yet been done. The staff were friendly and provided a good service. I will probably be back next year.
Reviewed January 01, 2018
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
3.2
Ann from Australia
Couple
Superior Double Room
Stayed 2 nights in December 2017
Terrible housekeeping ”
The housekeeper only rinsed out my used cutlery instead of giving us new washed cutlery. The booking said pool view room but we were put in the corner room and you can only see the pool (very limited view) when standing right at the other corner of your balcony. Noise from outdoor TV/projector were so loud even after 10pm. We had to request a few times to have them lower their volume. Room and facilities are aging and need full facelift. The photos show on their website is far from the real ones. Outdoor terrace awning has water leak. Too far from main road Beach Rd. A lot of Indian tourists. Stay away from this place
Reviewed December 31, 2017
Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated.
Show more
Mercure Pattaya
12345
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