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Swimming pool [outdoor], Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya
Deluxe Queen Bed, Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya
Lobby, Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya
Lobby, Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya
Swimming pool, Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya
Swimming pool, Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya
Fitness center, Heeton Concept Hotel Pattaya by Compass Hospitality in Pattaya

Removed from saved list

7.6

Very good

1,828 reviews

1,828 reviews

Housekeeping16
Swimming Pool12
Breakfast9
See map
See map

7.7

Very good

Location rating score

Very good location - 20 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Avenue Shopping Mall
160 m
Villa Market
200 m
Classic Karaoke
200 m
Mc Donald's
200 m
Jacquard Bespoke Tailoring
270 m
Popular landmarks
Central Festival Pattaya Beach
790 m
Walking Street Pattaya
900 m
Beach Rd
1.2 km
Big Buddha Temple
2.0 km
Jomtien Beach
3.6 km
Closest landmarks
Blu-O Rhythm & Bowl
160 m
Fitness7 Pattaya
180 m
Global Drug
210 m
Areca Lodge Pool 2
210 m
Dental Club
240 m
Newly renovated

Heeton Concept Hotel Pattaya by Compass Hospitality

484 Moo 10, Pattaya Second Road Soi 15, Central Pattaya, Pattaya, Thailand, 20150 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Central Pattaya part of Pattaya, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Walking Street Pattaya as well as Pattaya Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Located in heart of Pattaya

Check-in [24-hour]

Newly renovated

410 meters to Pattaya Beach

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Kids club

Check-in/out [express]

Luggage storage

This property is in high demand!

16 travelers have booked today.

Value for money7.6
Distance to city center1 km
Location rating7.7
Nearest airportU-Tapao International Airport (UTP)
Distance to airport30.8 km

Rooms available at Heeton Concept Hotel Pattaya by Compass Hospitality

Very good
Room comfort & quality

7.8

Corner Suite
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Family Suite
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 bunk bed and 1 king bed
Enter dates to see prices
1 King Bed Deluxe
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
2 Single Bed Superior Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Twin Deluxe
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior King Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Corner Suite with Queen Bed
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Grand Suite Room
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Single Deluxe
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Heeton Concept Hotel Pattaya by Compass Hospitality have a swimming pool?

While staying at Heeton Concept Hotel Pattaya by Compass Hospitality, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a rejuvenating morning or evening.

Does Heeton Concept Hotel Pattaya by Compass Hospitality offer spa services?

You can benefit from your stay at Heeton Concept Hotel Pattaya by Compass Hospitality all the more by making the most of the property's accessible spa services that are offered for all its valuable guests to make your evening far better.

What type of non-water sports and outdoor activities are readily available at Heeton Concept Hotel Pattaya by Compass Hospitality?

Heeton Concept Hotel Pattaya by Compass Hospitality features non-water sport and outdoor activities such as horse riding, and hiking trails for you to sweat it out while lodging here.

What kind of water sports activities are available at Heeton Concept Hotel Pattaya by Compass Hospitality?

Heeton Concept Hotel Pattaya by Compass Hospitality delivers a wide variety of water sport activities such as snorkeling, diving, fishing, and water sports (non-motorized) for you to make the most of while lounging here.

What is the typical travel time to the nearest airport from Heeton Concept Hotel Pattaya by Compass Hospitality?

The average travel time to get from Heeton Concept Hotel Pattaya by Compass Hospitality to the airport is 90 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

How long do travelers normally stay at Heeton Concept Hotel Pattaya by Compass Hospitality?

Verified past guests that have stayed at Heeton Concept Hotel Pattaya by Compass Hospitality had an average nightly stay of 3 nights at this property.

At what time of the year is Heeton Concept Hotel Pattaya by Compass Hospitality most popular?

Heeton Concept Hotel Pattaya by Compass Hospitality's most popular month where verified visitors have stayed the most is in April.

What do guests love most about Heeton Concept Hotel Pattaya by Compass Hospitality?

Past guests that stayed at Heeton Concept Hotel Pattaya by Compass Hospitality have given this property a rating of 7.839 for its outstanding service as the main highlight for their stay.

What is the typical rating that past Families with older children have given to Heeton Concept Hotel Pattaya by Compass Hospitality?

Past families with older children that have stayed at this property have given Heeton Concept Hotel Pattaya by Compass Hospitality an average rating of 7.3. You can look into more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What restaurants are nearby Heeton Concept Hotel Pattaya by Compass Hospitality?

Heeton Concept Hotel Pattaya by Compass Hospitality’s neighborhood is Central Pattaya which comprises of popular restaurants such as Ruen Thai, Casa Pascal, and Zaika Indian Restaurant.

What famous shopping venues are near to Heeton Concept Hotel Pattaya by Compass Hospitality?

Shopping options in Heeton Concept Hotel Pattaya by Compass Hospitality’s Central Pattaya neighborhood comprises of Terminal 21 Pattaya, Pattaya Night Bazaar, and Central Festival Pattaya Beach.

What people love about Heeton Concept Hotel Pattaya by Compass Hospitality

  • 10

    Exceptional
    Cleanliness

    "The pool is huge and clean and very family friendly."

    Jobbelle

    |

    August 14, 2023

  • 10

    Exceptional
    Staff 

    "Clean, well maintained, excellent daily cleaning, friendly and helpful staff, got my prints of boarding passes without charge."

    Arnold

    |

    May 6, 2023

  • 8.4

    Excellent
    Location

    "Great location"

    Ed

    |

    May 24, 2023

Property ranking|Compared to 4,806 Pattaya properties
See all rankings
Room comfort score
7.8/10
Cheapest price score
Room size
24 sqm.
Service score
7.8/10
Better than
95
%
of Pattaya properties
Better than
94
%
of Pattaya properties
Bigger than
88
%
of Pattaya properties
Better than
86
%
of Pattaya properties
Overall rating:

7.6

Very good
1,405 reviews
Cleanliness
7.7
Facilities
7.3
Location
7.7
Read all reviews >
What travelers say they love:
Room is clean, swimming pool is nice for childrens, like my ...
Ayu from Indonesia
Family with young children
More about Heeton Concept Hotel Pattaya by Compass Hospitality

More about Heeton Concept Hotel Pattaya by Compass Hospitality

Experience Luxury and Convenience at Heeton Concept Hotel Pattaya – Formerly Mercure

Heeton Concept Hotel Pattaya – Formerly Mercure is a 3.5-star hotel located in Pattaya, Thailand that offers a wide range of facilities to make your stay comfortable and convenient. Start your day with a delicious breakfast buffet or continental breakfast. Stay connected with Wi-Fi in public areas and Free Wi-Fi in all rooms. Take a dip in the indoor or outdoor pool, or enjoy water sports like snorkeling and diving. Relax and rejuvenate at the spa, sauna, or solarium, or stay active at the fitness center or games room. Other facilities include a coffee shop, bar, restaurant, room service, safety deposit boxes, tours, concierge, air conditioning, hair dryer, television, mini bar, balcony/terrace, satellite/cable TV, massage, poolside bar, car park, designated smoking area, refrigerator, dry cleaning, express check-in/check-out, luggage storage, shared lounge/TV area, fishing, horse riding, convenience store, daily housekeeping, fireplace, taxi service, ticket service, and water park. With a laundry service, nightclub, and self-parking available, Heeton Concept Hotel Pattaya – Formerly Mercure ensures a comfortable and hassle-free stay for all guests.

Room Types at Heeton Concept Hotel Pattaya – Formerly Mercure

Heeton Concept Hotel Pattaya – Formerly Mercure offers a variety of comfortable and spacious room types to cater to the needs of all guests. These include the 1 King Bed Deluxe, 2 Single Bed Superior Room, Corner Suite, Family Suite, Superior Queen, and Twin Deluxe. Each room is designed to provide maximum comfort and relaxation, ensuring a memorable stay for all guests.

Discover the Best of Pattaya at Heeton Concept Hotel

Located in the heart of Pattaya, Heeton Concept Hotel Pattaya – Formerly Mercure is surrounded by some of the city's most popular landmarks and attractions. Just a short stroll away, guests can explore the vibrant Pattaya Night Bazaar, where they can shop for souvenirs, try local street food, and immerse themselves in the lively atmosphere of the city. The Avenue Shopping Mall is also nearby, offering a range of international brands, restaurants, and entertainment options. Whether you're looking for a cultural experience or a day of retail therapy, Heeton Concept Hotel Pattaya puts you right in the center of it all.

Fantastic Staff and Great Location

Heeton Concept Hotel Pattaya – Formerly Mercure is highly recommended by its guests for the fantastic staff and great location. The rooms are huge, clean, and comfortable. The facilities are pretty good, and the swimming pool is great. The hotel's central location makes it easy to explore Pattaya. The staff is friendly, helpful, and provides excellent service. Overall, guests have had a great stay at Heeton Concept Hotel Pattaya – Formerly Mercure and are looking forward to staying there again.

Experience Comfort and Exceptional Service at Heeton Concept Hotel Pattaya - Formerly Mercure

Heeton Concept Hotel Pattaya - Formerly Mercure is a perfect choice for travelers who value comfort and exceptional service. With an overall rating of 7.6, the hotel has received high ratings for value, cleanliness, location, comfort, and staff performance. Guests can enjoy a comfortable stay in well-appointed rooms with modern amenities. The hotel's staff is friendly, accommodating, and always ready to assist guests with their needs. Moreover, the hotel's location is ideal for exploring Pattaya's attractions, with easy access to the beach, shopping centers, and entertainment venues. Experience a memorable stay at Heeton Concept Hotel Pattaya - Formerly Mercure and enjoy the best of Pattaya with exceptional service and comfort.

Show less

Amenities and facilities

Very good
Facilities

7.3

Most talked about facilities

Swimming Pool

87 mentions

Housekeeping

28 mentions

Breakfast

24 mentions

Beach

13 mentions

Languages spoken
  • English
  • Thai
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Horseback riding
  • Massage
  • Nightclub
  • Outdoor recreational features
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Pets allowed in room
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
Restaurants on site
Aqua Pool Bar & Cafe
  • Cuisine: American, Asian, Chinese
  • Menu: Buffet
Gateau Maison
  • Cuisine: French
  • Menu: Buffet

Location

484 Moo 10, Pattaya Second Road Soi 15, Central Pattaya, Pattaya, Thailand, 20150
Very good
Location

7.7

Airports
  • U-Tapao International Airport (UTP)
    30.8 km
  • Suvarnabhumi Airport (BKK)
    85.9 km 1.5 hour drive
Public transportation
  • Pattaya South
    3.1 km
  • Bus Terminal
    3.4 km 14 min drive
Hospital or clinic
  • Global Drug
    210 m
Shopping
  • Pattaya Floating Market
    7.1 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    220 m 2 min drive

What's nearby

Popular landmarks
  • Pattaya Beach
    410 m
  • Central Festival Pattaya Beach
    790 m
  • Walking Street Pattaya
    900 m
  • Beach Rd
    1.2 km
  • Big Buddha Temple
    2.0 km
  • Jomtien Beach
    3.6 km
  • Million Years Stone Park & Pattaya Crocodile Farm
    3.7 km
  • The Sanctuary Of Truth
    5.0 km
  • Pattaya Floating Market
    7.1 km
  • Koh Lan
    11.3 km
Nearby landmarks
  • Blu-O Rhythm & Bowl
    160 m
  • The Avenue Shopping Mall
    160 m
  • Fitness7 Pattaya
    180 m
  • Villa Market
    200 m
  • Classic Karaoke
    200 m
  • Mc Donald's
    200 m
  • Global Drug
    210 m
  • Areca Lodge Pool 2
    210 m
  • Dental Club
    240 m
  • Buakhao Pharmacy
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)90
Extras
  • Breakfast charge (unless included in room price)360 THB
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants3
  • Number of rooms 247
  • Room voltage220
  • Most recent renovation2023
Parking
  • Daily parking fee0 THB

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Heeton Concept Hotel Pattaya by Compass Hospitality from real guests

Provided by verified guests of Agoda
7.6
Cleanliness7.7
Facilities7.3
Location7.7
Room comfort and quality7.8
Service7.8
Value for money7.6
High score for Pattaya
Rating
9+ Exceptional (162)
8-9 Excellent (212)
7-8 Very Good (309)
6-7 Good (153)
<6 Below Expectation (180)
Time of the year
Mar - May (296)
Jun - Aug (243)
Sep - Nov (289)
Dec - Feb (188)

Show reviews that mention 

Showing 1,016 verified guest comments
12345
10.0
Exceptional
Andrew from Australia
Solo traveler
Stayed 5 nights in May 2022

Regular Visitor”

i usually stay here at least a few nights of my stay in Pattaya. I find the rooms are always clean, spacious and good for when I need to carry out any business online. Staff are always friendly.

Reviewed June 04, 2022

See room deals

Dear Andrew, Good Afternoon from Mercure Pattaya Hotel We appreciated to receive an awesome score and feedback from you during stay with us, thank you very much for the comments especially about staffs and hope to see you again so soon. Best Regards, Chunlika KHAMLA Cluster Front Office Manager

Responded June 09, 2022
Heeton Concept Hotel Pattaya by Compass Hospitality
10.0
Exceptional
Alan from Thailand
Couple
Twin Deluxe
Stayed 4 nights in December 2019

Alan Sibson”

Excellent location in central Pattaya break fast was very good with a wide selection of food from Thai to English . The pool area was big with plenty of room for adults and children alike.The only criticism I can make is that they need more sun beds

Reviewed January 03, 2020

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Dear Alan, Dear John, Greetings from Mercure Pattaya Hotel and thank you for taking time to share your experience regarding of your stay with us, we much appreciate. We try to do our best for all of our guest to have a pleasant stay with us, about the sunbed that we already purchasing and will be place at the pool in next two days. and hope you have a good time and much enjoy at home. We look forward to welcome you back to stay with us once again soon. Your sincerely, Suthee S Front Office Manager

Responded January 11, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
10.0
Exceptional
JOHN from Australia
Family with young children
Stayed 3 nights in December 2019

Great family hotel”

A short but great few days, ideal for family with a great pool and kid things to do. Very close to many restaurants and bars, with shopping a short bus trip away.

Reviewed January 06, 2020

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Dear John, Greetings from Mercure Pattaya Hotel and thank you for taking time to share your experience regarding of your stay with us, we much appreciate. We try to do our best for all of our guest to have a pleasant stay with us, and hope you have a good time and much enjoy at home. We look forward to welcome you back to stay with us once again soon. Your sincerely, Suthee S Front Office Manager

Responded January 11, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
9.2
Exceptional
Gordon from Canada
Solo traveler
Stayed 5 nights in January 2023

Exceptional”

Stay are great and good breakfast with lots of choice. Room is quite large and bed comfy, however bathroom is quite small, but overall very good and easy location to get around

Reviewed January 27, 2023

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Dear Gordon, Good Afternoon from Mercure Pattaya Hotel Thank you very much for your feedback and we are glad to read that overall experience had meet your expectation and we hope your next visit will pleasant as previous one. Best Regards, Chunlika Khamla Cluster Front Office Manager

Responded February 19, 2023
Heeton Concept Hotel Pattaya by Compass Hospitality
9.6
Exceptional
mosfiq from Bangladesh
Solo traveler
2 Single Bed Superior Room
Stayed 3 nights in June 2022

Exceptional”

Hotel, services, staff is really good. One of the best hotel in pattaya.

Reviewed June 21, 2022

See room deals

Dear mosfiq Good Afternoon from Mercure Pattaya Hotel Thank you very much for a lovely feedback, I will share it to our staffs and I am sure that this will encourage them and hope to welcoming you back to stay with us again in the future. Best Regards. Chunlika KHAMLA Cluster Front Office Manager

Responded June 26, 2022
Heeton Concept Hotel Pattaya by Compass Hospitality
8.4
Excellent
charles from Thailand
Solo traveler
Stayed 3 nights in February 2023

Value for the cost”

Nice comfortable hotel. Great pool. Breakfast is good rooms are spacious. Had a great cleaning staff The mattress was worn out but not terrible. Had a great balcony without any furniture. I will stay again if the price is right

Reviewed February 06, 2023

See room deals

Dear Charles, Good Afternoon from Mercure Pattaya Hotel Thank you for your comments and we are glad to read that you will come to stay with us again and we are looking forward to welcoming you back to stay with us again. Best Regards, Chunlika Khamla Cluster Front Office Manger

Responded February 19, 2023
Heeton Concept Hotel Pattaya by Compass Hospitality
10.0
Exceptional
andrew from United Kingdom
Solo traveler
Stayed 13 nights in September 2022

Exceptional”

Highly recommend this hotel

Reviewed September 17, 2022

See room deals

Dear Andrew, Greetings from Mercure Pattaya Hotel Thank you very much for a wonderful score and feedback during stay with us and we hope your next visit will pleasure as previous one. Best Regards, Chunlika Khamla Cluster Front Office Manager

Responded September 22, 2022
Heeton Concept Hotel Pattaya by Compass Hospitality
8.8
Excellent
Yudi from India
Couple
1 King Bed Deluxe
Stayed 1 night in November 2021

Nice hotel in Central Pattaya”

Stayed here for 2 nights during Pattaya Fireworks Festival and it was a good stay indeed. The hotel location is not right by the beach however it is only 8 minutes walk to the beach. The hotel is located off main road so it is not noisy of the traffic. We stayed on 7th floor and coukd see the sea from our room/balcony. The room is spacious as well as the balcony. Highly recommended.

Reviewed December 08, 2021

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Dear Yudi, Greetings from Mercure Pattaya Hotel Thank you very much for a wonderful comments during stay with us. We are glad to learn that overall experiences had met your expectation especially the hotel location and we hope to have a chance to welcoming back to stay with us in the near future. Best Regards, Chunlika KHAMLA Front Office Manager

Responded December 10, 2021
Heeton Concept Hotel Pattaya by Compass Hospitality
8.0
Excellent
NEIL from United Kingdom
Solo traveler
Stayed 14 nights in January 2023

Home from home.”

I always enjoy staying at Mercure Pattaya as I think it’s decent value for money,rooms are large and clean,large swimming pool and pleasant staff in an excellent location.Some reviews talk about groups of noisy Indian men which has happened on previous visits,but so far so good on my visit. Thanks Mercure.

Reviewed January 11, 2023

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Dear Neil, Greetings from Mercure Pattaya Hotel Thank you very much for rating us and comments during visit our hotel. We are glad to read that overall experience had met your expectation and we hope your next visit will pleasant as previous one. Best regards, Chunlika Khamla Cluster Front Office Manager

Responded January 23, 2023
Heeton Concept Hotel Pattaya by Compass Hospitality
8.0
Excellent
Mark from Aruba
Solo traveler
Stayed 13 nights in September 2022

Very good”

It’s a great hotel, slight problem at the moment they are doing road works so you have to walk through them to get to the main bars. I didn’t have a problem with the amount of Indians staying there but they were a little on the arrogant side , I was getting out of the lift and 5 of them just barged straight in. The hotel staff couldn’t do enough for us. The breakfast looked great with loaded of options We have booked up again for our next trip . It’s a non-smoking hotel

Reviewed September 17, 2022

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Dear Mark, Greetings from Mercure Pattaya Hotel Thank you very much for sharing your feedback during stay with us and are sorry to read that our staff is not met your expectation. I will train them for a better service in the future. And we looking forwards to welcoming you back to stay with us again. Best Regards, Chunlika Khamla Cluster Front Office Manager

Responded September 22, 2022
Heeton Concept Hotel Pattaya by Compass Hospitality
7.6
Very good
NEIL from United Kingdom
Solo traveler
1 King Bed Deluxe
Stayed 15 nights in December 2019

Good Location Nice Staff Loud Groups of Indians!!!”

Mercure hotel is well located behind Avenue shopping mall Second Road close to many restaurants, bars and nightlife. Large pool with plenty of sun beds in low season but high season is dominated by large groups of Scandinavians who think that they own the sun beds for the entire stay of their vacation. Breakfast area plus restaurant/bar serving western food.Staff friendly and helpful. Negatives include cleaning of rooms didn’t happen until after 5pm some days.If the hotel is full then you need to employ more staff. Biggest negative is the large groups of Indian males who come for 2/3 days are generally loud and selfish shouting in corridors until the early hours and running free around the pool like children.The hotel always says it will address this problem but never does. If something isn’t done about this sooner rather later then Mercure will start losing its regular European visitors myself included.

Reviewed January 16, 2020

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8.4
Excellent
Metha from Thailand
Couple
Stayed 1 night in December 2019

Second time staying”

Good hassle free stay, good location, good wifi, good BF. The only complaint is the corridors are very hard surface and carry noise, the doors are not adequately soundproofed.

Reviewed December 31, 2019

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Dear Metha, Greeting from Mercure Pattaya and thank you for taking to share your experience regarding of your stay with us, and I will take your comment to all concern to improve of our hotel product. Please have a rest and good time at home. Happy new year. Your sincerely, Suthee SITHOOMCHAN Front Office Manager

Responded January 01, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
8.8
Excellent
Alan from United Kingdom
Couple
Superior King Room
Stayed 4 nights in April 2020

Excellent”

Never been disappointed everything is what it should be a pleasure to stay there

Reviewed April 10, 2020

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Dear Alan, Greeting from Mercure Pattaya Thank you very much for you review. We are more than happy to see you comments. I will share these comments to team who provided the service through all guests. Again, Alan we are looking forward to welcoming you to stay with us in the near future. Best Regards, Chunlika KHAMLA Front Office Manager

Responded April 12, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
8.0
Excellent
Robert from Thailand
Couple
Twin Deluxe
Stayed 4 nights in October 2022

Very good”

The hotel is very dated I think ready for update

Reviewed October 17, 2022

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Dear Robert, Thank you very much for taking time to share you feedback during stay with us. Regarding to hotel renovation, we are on plan to do the maintenance and we hope to welcoming you back to stay in the new Mercure Hotel Pattaya soon. Thank you again for you time and hope to have a chance to welcoming you back to stay with us again in the near future. Best Regards, Sukruethai JAMPADANG Assistant Front Office Manager

Responded October 23, 2022
Heeton Concept Hotel Pattaya by Compass Hospitality
7.6
Very good
guy from Australia
Solo traveler
Stayed 1 night in January 2020

did the job”

Nice Hotel, reasonably priced, could have been cheaper for what it was. walkable to most places!

Reviewed February 01, 2020

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Dear Guest, Greetings from Mercure Pattaya and thank you for taking time to share your experience regarding of your stay with us, we much appreciate, The room rate are depending on the season as we offer cheaper in some period. Your sincerely, Suthee S. Front Office Manager

Responded February 02, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
6.8
Good
Simon from France
Couple
Superior King Room
Stayed 2 nights in November 2021

Nice but noisy”

Each and every noise from outside the room can be heard inside. Staff started their shift around 7:00 am, talking, phone ring, trolley passing again and again. It was just a nightmare. Otherwise the bed is comfortable.

Reviewed November 27, 2021

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Dear Mr. Simon, Greetings from Hotel Baraquda - MGallery Thank you very much for your recently stay with us, We are sorry to hear that you were not able to get a restful sleep during your stay with us. We realize how important getting a good night sleep is. So we already warned our staffs to not personal taking during working hour. Mr. Simon, please accept our sincere apologies the inconvenience caused during stay with us. Be further assured that your feedback has given the opportunity to make remedy on your concerns and allow us to improve our product and services for all guest in the future. We hope that you will give us another chance to renew your trust in our renewed and improved hotel. Best Regards, Chunlika KHAMLA Front Office Manager

Responded November 28, 2021
Heeton Concept Hotel Pattaya by Compass Hospitality
7.2
Very good
Maria from Australia
Couple
Stayed 5 nights in February 2020

Great location”

Great location, walking distance to night markets, beach road and Walking Street. Staff are friendly. However, the bed was hard, bathroom very small, would stay somewhere else next time as I think we paid too much per night.

Reviewed February 23, 2020

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Dear Maria, Greetings from Mercure Pattaya Hotel and thank you for taking time to share your experience regarding of your stay with us, we much appreciate, Refer to the bed if you need more soft bed we could put the topper for you to have more soft bed. For the accommodation price is propose as per your period stay. Hotel also do the free room upgrade for your stay this time. Please have a rest and good time. Your sincerely, Suthee S. Front Office Manager

Responded February 27, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
7.2
Very good
Mark from United Kingdom
Family with young children
Stayed 4 nights in January 2020

Very good”

My stay would of been ok if it wasn't for the large tour buses full of indians coming in for breakfast even though they are not staying at the hotel sometimes 3 buses at the same time.

Reviewed January 14, 2020

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Dear Mark, Greetings from Mercure Pattaya Hotel and thank you for sharing your experience regarding of your stay with us, For the Indian group that we also have them sometime because of leisure group. So the hotel should be run the business we welcome all customers. Please have a rest and good time. Your sincerely, Suthee SITHOOMCHAN Front Office Manager

Responded February 27, 2020
Heeton Concept Hotel Pattaya by Compass Hospitality
6.4
Good
NEIL from United Kingdom
Solo traveler
1 King Bed Deluxe
Stayed 1 night in February 2020

Old Hotel Room for Improvement ”

Location ok large swimming pool but needs renovation Negatives large groups of noisy Indian males thoughtless shouting late at night in corridors. Selfish retired Scandinavians taking control of sun beds are swimming pool as if they owned them leaving other guests unable to use sun beds.

Reviewed February 20, 2020

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6.0
NEIL from United Kingdom
Solo traveler
Stayed 4 nights in February 2020

Old Hotel Refurbishment Required ”

Large pool but tiles need replacing and not too clean Rooms large but need updating. Too many groups of noisy Indians shouting in corridors late at night. Selfish Scandinavians holding all the sun beds for themselves.

Reviewed February 22, 2020

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